Phones 4U www.phones4u.co.uk Reviews

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Phones 4U www.phones4u.co.uk
1.4 stars
Average rating for this product is: 1.4 out of 5

From 3 ratings and 45 reviews

Thumb down 18% of users recommend this product

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Average Ratings for Phones 4U www.phones4u.co.uk

  • Customer Service1.6 stars
  • Quality of website2 stars
  • Value for Money1.7 stars
  • Reviewer Ratings1.3 stars
  • Overall Rating1.4 stars

45 Reviews For Phones 4U www.phones4u.co.uk

  • Guest 7th Nov 2009

    Reviewer rating: 1 stars


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    I unfortunately stepped into the Phones4U store on 80 Broad St, Reading on 20th September 2009. The Sales Manager and a sales consultant bullied and forced me into signing up to a new contract! My house had just been burgled and they realised that I was in a distressed state, so decided to take full advantage! HORRIBLE STORE, DO NOT EVEN GO NEAR IT!!! Told me they would show me a few handsets, but only showed me one, made me enter the PIN no. for my husband's card when he wasn't even in the store! My cards had been stolen during the burglary, so only had my husband's card with me by mistake. Told them I had been in my current address for 2 months, but they deliberately put down 3 yrs 6mths, to rush the sale! This list is not even exhaustive; they behaved appallingly and now won't even cancel the contract.

  • Guest 21st Oct 2009

    Reviewer rating: 1 stars


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    I bought a pay-as-you-go phone from phones 4 u, ordered on a monday, they said "order before 1pm and we guarantee next day delivery". By Wednesday there was still no sign of my phone so I decided to cancel the order. I phoned their order line, spoke to a representative after a few minutes, got through the whole security check and said "I'd like to cancel this order please". The rep's reply: "it's already been cancelled". When I asked why, she said the order had "failed" even though I'd only had ...

  • Guest 8th Oct 2009

    Reviewer rating: 1 stars


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    Phones 4 U has NO customer service, they are rude and unhelpful, they sold me a faulty BlackBerry Storm 9500 phone. When I took to their shop the phone was not in stock. I went to all Phones4U shops in Central London one said that the service is down so come after 3 pm, ther next one said they are sort of staff so can't do exchange, next one said I should go to the branch I have bought it from, next shop showed me a opened ex-demo box . A completely useless company for Customer service. When I c ...

  • Guest 7th Oct 2009

    Reviewer rating: 1 stars


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    I'LL NEVER, EVER USE PHONES 4U AGAIN - their customer care is abysmal. It has taken over two months of wrangling - with many letters, phone calls and emails to get my money back on a faulty phone! Customer care was good when they sold it and took my money, but non-existent when I wanted a refund! It was like 'we've got your money now so tough'!

  • Guest 4th Oct 2009

    Reviewer rating: 5 stars


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    when i first orderd a phone from phones4u, i saw these bad reviews online about them such as people not receving phones, next day delivery is a lie and the phones dont work, well i orderd a samsung tocco lite that comes with 8g memory card online, it came the next day as stated, and it even came with the memory card i have had no problems with the customer services or the phone, everyone comes and makes a bad review it is highly pointless i strongly recommend phones4u :) thank you michael, p.s s ...

  • Guest 26th Sep 2009

    Reviewer rating: 1 stars


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    In one word: USELESS!

    I found a good deal (or so it seemed) on the 2nd of september, placed the order online and received an email saying that now it was time for me to sit back and relax as Phones 4U would do everything and the goods would be dispatched within the next 2 days.. It has been over three weeks and nobody has given the courtesy of a phone call or email and yes... I did chase the order up via email without the joy of a reply.

    I am not an angry customer and this is my first review e ...

  • Guest 4th Sep 2009

    Reviewer rating: 1 stars


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    I bought an LG Viewty phone at phones4u after reading good stuff in all the reviews.
    I use it for about 10 minutes a day and the battery is dead after 2 days.
    The 5mp camera produces fuzzy images, it's useless indoors and the HSDPA / EDGE is no faster at accessing the internet than my old K550i even though the 'HSDPA available' signal is showing.
    I tried to take it back after a couple of days but the wide boys at Phones4u aren't interested, so we will probably go to court.
    Maybe I got a dud but ...

  • Guest 27th Aug 2009

    Reviewer rating: 1 stars


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    Phones 4 U has NO customer service, they are rude and unhelpful, they have my money but I have no phone. The phone was in stock for next day delivery but did not arrive, they now say it is in stock but still are unable to send it out for next day delivery as stated on the terms and conditions delivery section. As for the Barnstaple store and a salesman, I suggest the best thing he could do is stay in bed. A completely useless company for sales and service.

  • Guest 19th Aug 2009

    Reviewer rating: 1 stars


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    The customer service is only good before you sign your Phones 4U mobile phone contract. Once you sign the tone changes, it's the worst customer experience of my life so far. They have a no refunds policy which is extremely rigid.

  • Guest 1st Aug 2009

    Reviewer rating: 1 stars


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    I walked into phones 4 u Bournemouth simply looking for an upgrade. But someone was very quick to sell me another contract and offered me cash to pay off the old contract. The cash ws not even enought to pay off my old contract. Now I had 2 contracts running both at a cost of £35 per month. When I went back to return the phone, they offered me more cash to finish off my old contract. They said that I would receive the cheque in the post within 21 days. 1 month gone and still no cheque. Won ...

  • Guest 21st Jul 2009

    Reviewer rating: 5 stars


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    I purchased a 12 month contract with Phones 4 U.co.uk. £40 a month with Vodafone but 11 months free via redemption. I have received all of my chequebacks and so the 12 month contract has cost me just £40 in total. Thats £3.33 per month! I would highly recommend phones 4 u to anyone. Just make sure you send in your paperwork on time. All they ask for is your most recent bill and your signature. If you can't do that, then you shouldn't expect your cash!

  • Guest 11th Jul 2009

    Reviewer rating: 0 stars


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    i ordered my PAYG phone online and Phones 4U guaranteed 24 hour delivery (which is why i ordered from them)..that was 4 days ago and i have to keep chasing them up to see if it has been dispatched yet..i have just got off the phone to them again and they said they should be dispatching today or tomorrow..so much for 24 hour delivery.very bad customer service..they could of emailed or phoned me to let me know of the delays rather than me keep having to chase them up.

  • Guest 25th Jun 2009

    Reviewer rating: 0 stars


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    Just came to give my feedback. Christmas 2007, I was passing by a Phones4u shop in Oxford St, London. A guy from outside of the shop almost drag me to the downstairs to sell the mobile and I took one contract. They gave me 3 months free internet but i was not aware of that. then after three months they started to take by DD. I never knew about that until in my final month when i was talking to my service provider. I complained to my service provider they have investigated my situation where i h ...

  • Frankie1789 13th Jun 2009

    Reviewer rating: 0 stars


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    Was brought out on my old contract that i gave to my boyfriend he then renewed it for himself and has exactly the same contract - only difference is i pay 35 pounds a month and have a rubbish phone , my boyfriend has a better mobile and the same contract for 9 pounds a month.. not only that the only reason i got brought out was as a 25 pounds contract was too expensive with a baby on the way - not only that and the phone i had of Phones 4U broke!! and had to send it off to be fixed with 2 weeks ...

  • Guest 16th May 2009

    Reviewer rating: 1 stars


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    Phones 4U mislead and misguide the customers, delivered wrong handset instead of Samsung Omnia16 GB sent 8GB, when requested to just change the contract to 8GB, refused and said that they have put 8GB handset in post and to return the wrong set later, when new set not received. I was told they have to receive wrong handset first. Also giving wrong informations about other handsets,

  • reeh123 7th May 2009

    Reviewer rating: 0 stars


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    Went to Phones 4U for simple upgrade- managed to setup a wrong contract - so I was getting charged for internet usage, also was told that insurance can be cancelled at any time rang up helpline regarding contracts - phone gets disconnected as with the message saying contact network provider.During upgrade I was told that switching from being an online customer to a normal customer is fine - but big difference as I need to go through Phones4U everytime I need to query bill. I will never go back t ...

  • spencej89 Rank: Corporal 14th Apr 2009

    Reviewer rating: 5 stars


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    ordered phone on wednesday morning recieved it on friday morning. i had problems with activation but i phoned Phones 4U up and it was done in 10 minutes and worked that day. very impressed. Got the best deal by 10 £ per month compared to others. i couldnt recommend more. Things that dont do a company justice is people come on here to write a bad review. bad things happen everywhere and made me hesitate. but im glad i bought it from them.Definately recommended.

  • Guest 18th Dec 2008

    Reviewer rating: 0 stars


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    I feel i received very bad customer service. never once received a call back. am yet to receive my phone....... keep being told its out of stock... officially complained.....and then told my order won't be delivered!!!!! can't believe it.

  • checkbeforeyoubuy 7th Aug 2008

    Reviewer rating: 5 stars


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    I got a 11 month cash back deal; amazing! I have now received 3/4 of the cash back no probs and have not had the problems that my wife has had with other companies.
    However, please remember YOU MUST FOLLOW THE CLAIM BACK RULES TO THE LETTER. ie IF YOU DON'T SEND YOUR FIRST CLAIM IN TIME, THEN THE REST WILL BE VOID!

  • mon08 23rd Jul 2008

    Reviewer rating: 0 stars


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    Got 12 month contract with Phones4U which included a free PS3. 50 days have passed and I am yet to recieve my free gift. In this time I have called Phones4u on countless occasions to enquire about my free gift, in which they continually inform me they can't help me as it's supposedly the logistics team's fault that I haven't received my gift and they will call me back with news. I have not received a call back yet.