Phones 4U Reviews - www.phones4u.co.uk

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Phones 4U - www.phones4u.co.uk

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Latest Reviews

★☆☆☆☆

“ABSOLUTELY TERRIBLE!!!”

Written on: 16/02/2015 by ketts1 (1 review written)

After purchasing a phone from phones 4 U about 18 months ago and taking out their Phones 4 U Care insurance i thought everything was fine that was until i needed to claim on the insurance!! After ringing and reporting my phone's damage i thought it was going to be an easy process after being told they couldn't replace it with the same phone i could chose from 3 phones they had and ring back after choosing which 1 i wanted. I chose the phone i wanted and rang back to be told i wasn't allowed any… Read Full Review

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★☆☆☆☆

“Absolutely Terrible! Jump Customers read this!”

Written on: 11/01/2015

I would never recommend this company to anyone and I am so glad it has gone into administration. I took out a 2 year jump contract where apparently I was told I could switch to any phone I wanted within 2 years and it would be the same price. After a year I switched from a Samsung to an iPhone, not only did they put the price up, they tried to convince me at the end of the 2 years that since I took out the iPhone 1 year into the contract, that it had restarted the whole thing! And when i rang… Read Full Review

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★☆☆☆☆

“I upgraded my phone and was told I will get a free...”

Written on: 22/09/2014 by 434Coyle (1 review written)

I upgraded my phone and was told I will get a free tablet in 28 days and still no sign of it phoned customer service 5 times last week to get told to phone back on 72 hours for an update and then they tell me to phone back in 7 days for an update so I'm very upset about it… Read Full Review

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★☆☆☆☆

“cold calling idiots”

Written on: 19/09/2014 by Jerimiahj291 (1 review written)

its of no supprise to me phones for u have gone into liquidation. i get very fed up with them cold calling me when my ee contract comes near to end. allways deal with ee direct. they only have themselves to blame no sympathy from me… Read Full Review

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★☆☆☆☆

“ it is wastage of time ,misleading continuously ,”

Written on: 17/09/2014 by brandrange (1 review written)

I bought a phone online ,honestly speaking the phone4u company in not know what they are selling we ask him 3 time that I have a 3sim card and I want to buy a phone they advice my to buy nokia 106 ,I placed the order and after 2 days I have received the phone when I put sim card in no signals I call customer support and they advised this phone is not supporting 3 sim card and advice that I need to go there shop and return , when I go to their shop they were telling me a different story that I… Read Full Review

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★☆☆☆☆

“Phones 4 U stop trading - perhaps there is a God after all”

Written on: 17/09/2014 by mmx554 (9 reviews written)

The only really surprising thing about Phones 4 U stopping trading is why it has taken so long to happen. My experience of purchasing a phone from them was that the customer service culture was to sell, sell, sell and fob off or ignore any problems resulting post-sales. This really was one of the very worst retail organisations that I ever dealt with. If there is any natural justice in the world it will not reopen. My experience was obviously not unique judging by other reviews on this site… Read Full Review

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★★★★★

“Very impressed”

Written on: 30/07/2014 by Julie.N (1 review written)

This is the first time I have gone to phones4you. Ive always used carphone warehouse or the mobile company itself. My experience with the Bridgwater store was very impressive. They were helpful, and listened to what I wanted/used a mobile for, and suggested the sony z1 compact. And helped me move providers. I Went back a few days later and they helped sort out my voice mail. Would definitely use them again. Nothing seemed to be to much trouble. Based on my experience I would recommend… Read Full Review

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★☆☆☆☆

“Took mobile back to store as it had stopped working...”

Written on: 16/07/2014 by krms70 (1 review written)

Took mobile back to store as it had stopped working (under 6 months old) manager and his colleague checked mobile over, found no water damage around phone,camera lense, sim card tray, phone wad also kept in a case. Mobile was sent for repair and would have it back in 2 weeks. What a surprise phones 4u want approx £400 from me because of water damage, condensation or SWEAT. Requested proof of this in the way of pictures, yet anothet surprise, they cant send me any, they have been asked 3 times… Read Full Review

Jojo99's Response to krms70's Review

Written on: 25/08/2014

I took a phone back to Phones4U as the one off the speakers was not working, they sent it to the repair centre and after 4 weeks they return it back to store informing that is would cost £250 to repair and said it was no longer under warranty, even though it was still under contract.

Decided not to have work done, but the external condition of the phone when it was sent back was disgusting, it had been scratched, dented and chipped, the phone shop said they will send it back, but said that on the form sent to repair centre it did state that the condition stated "USED" to which I state that there was only two boxes, so it could not have been "NEW" and questioned the Manager at the Swindon office, who is rude and seems to have that classic condition of "Self Importance" in overdrive, with no capacity to listen and makes outrageous statements that when challenge is incapable off answering.

He stated that the repair centre could not have damaged the external condition of my phone, but eventually agreed to send it back for assessment, as an outcome the repair centre sent it back after 8 weeks, a note with the phone stating "that this was the condition received, they have no liability.
I've requested on several occasions, for evidence to support their outcome, these requests have been ignored.

Whilst they had my phone for two months, they constantly phoned me with costs of repairs, replacement phone, internet connection cost and all different parts costs for repair, or calling me to tell me that they can’t find any fault etc., after losing my temper, they finally understood the reason they had the phone, and sent the phone back the next day, stating they were not to blame.
The phone should have been return to store, however they returned to my home address, and on collection, they had damaged the screen and it had pixel death and they had disconnected the camera.

I believe they know they had caused additional damage, and sent it to my home to ensure or make it harder for me to prove they had broken my phone completely, i am now fighting this!!!!

I have been told they are an independent contractor that is used by phones4U, however, the stores side with the repair centre, and the call themselves phone4Urepairs.

This is the second time, I’ve experienced the repair centre and the first time they said my phone had water damage, even though it was all over the internet that an update was causing this Samsung phone to malfunction.
I will never use Phone4 U again, so doggy, and aggressive when you have a problem.

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Krms70's reply to Jojo99's Comment

Written on: 26/08/2014

Contact trading standards, it worked for me, as did a few other things I tried. They ended up agreeing that they were at fault and replaced the handset. The new handset was also delivered to my home address, but I took it to phones4 u and got them to open the package.

Good luck

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★☆☆☆☆

“They've Lost us as Customers”

Written on: 12/07/2014 by davonorman (1 review written)

My partner's Samsung Galaxy S4 stopped recognising the sim card so we visited out local branch (Whitely) and after an hour of making checks they confirmed our thoughts and the phone had indeed stopped recognising the sim and so needed sending off. Fortunately we had an old handset he could use in the meantime, so the handset was sent out and we were told within 1 week to 10 days we would hear back with an update from the repair centre. With two weeks passing we went online to find the status of… Read Full Review

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★★☆☆☆

“Just interested in sales”

Written on: 09/07/2014 by Triston240 (1 review written)

They are just a sales force. Not interested in helping you out. You will never get a repalcement phone you are happy with. Be very wary of any information you are told. Be especially wary if you are told: "It's the latest Android software" The sales person asks a colleague to verify any information. "It's the equivalent/better phone" Especially if you ask for a specific phone. Chances are they are on commision for that phone. I have reluctantly gone annonyomous as, I could be tracked from my… Read Full Review

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★☆☆☆☆

“Absolutely pants”

Written on: 03/07/2014 by boBeasley1994 (1 review written)

I would never recommend going with phones 4 u.. It's is as rubbish as it's lame name. I was put on a jump contract, exaggeratedly promised it was a great contract with no catches when I wanted to change my device in so called 6 months after starting new contract. However I was not told I'd have to pay the remainder of the previous device as well as the new device ( what makes them think customers would want that? ) Plus I have had a seperat bill for my talk minutes which I've had to… Read Full Review

Jojo99's Comment

Written on: 25/08/2014

Doggy and will blatantly lie to customers

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★☆☆☆☆

“Both Clacton-on-sea stores staff need more training”

Written on: 19/06/2014 by 195Bolton (1 review written)

I will not be using or recommending phones 4 u in either Clacton-on-sea stores their staff do not know about consumer law with regard to returning faulty phone and when shown letter from their own customer service people about exchanging phone tried to charge me when I wanted different phone which was showing at same price!!… Read Full Review

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★★★★★

“Excellent service! Coalville store.”

Written on: 16/06/2014 by BettyJE (1 review written)

Brilliant customer service, although the store seemed busy staff made sure I knew I was not forgotten and would be served soon. When I was served, my problem was dealt with efficiently with great customer service. Although I was not happy with original replacement phone that was in stock, I was offered a delivery phone swap and all the newly available phone choices were shown to me and I was guided in choosing the best phone in regards to what I used the phone for rather than just being told… Read Full Review

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★☆☆☆☆

“Poor customer service, just want yr money thats all”

Written on: 13/06/2014 by monsignor14 (4 reviews written)

This company are atrocious. My experiences of their front desk & main office has been frequent over the past 18 months. Every time I visit with the exception of one branch in Bristol, it takes forever to get served, & most often they either don't know the answer to the enquiry or its computer says no. Worst case was last xmas at Bristol, Bedminster branch where I waited 20 mins at the front desk to be served, one employee was just shooting the breeze with a friend, pretending to serve him as a… Read Full Review

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★☆☆☆☆

“Free Gift Still not arrived”

Written on: 02/06/2014

Went to phones for u oxford, ordered Samsung galaxy note3 with free galaxy gear. This was the Thursday before easter, still not received after several promises of it being sent, then now told sorry cant supply it as out of stock, Samsung says no issues there end it must be phones4u as I could order 1 and be here tomorrow. Still waiting for a manager to call 4 days later… Read Full Review

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★☆☆☆☆

“never buy from phones 4 u”

Written on: 30/05/2014 by dotty68 (1 review written)

bought a phone from them in december and after 4 monthes the phone stoped working , went back to shop with it and the sent it to there repaire centre , after 3 weeks of haveing no contact from them i phone the repaire center myself who i was then told they couldnt rapaire it at the center so they sent it back to the manufactures , another 4 weeks of waiting i got a call back from phones 4 u , saying to come and pick my phone up , after ariving home with my phone founds out the ariganol phone… Read Full Review

Jojo99's Response to dotty68's Review

Written on: 25/08/2014

Totally Agree:-

I took a phone back to Phones4U as the one off the speakers was not working, they sent it to the repair centre and after 4 weeks they return it back to store informing that is would cost £250 to repair and said it was no longer under warranty, even though it was still under contract.
Decided not to have work done, but the external condition of the phone when it was sent back was disgusting, it had been scratched, dented and chipped, the phone shop said they will send it back, but said that on the form sent to repair centre it did state that the condition stated "USED" to which I state that there was only two boxes, so it could not have been "NEW" and questioned the Manager at the Swindon office, who is rude and seems to have that classic condition of "Self Importance" in overdrive, with no capacity to listen and makes outrageous statements that when challenge is incapable off answering.
He stated that the repair centre could not have damaged the external condition of my phone, but eventually agreed to send it back for assessment, as an outcome the repair centre sent it back after 8 weeks, a note with the phone stating "that this was the condition received, they have no liability.
I've requested on several occasions, for evidence to support their outcome, these requests have been ignored.
Whilst they had my phone for two months, they constantly phoned me with costs of repairs, replacement phone, internet connection cost and all different parts costs for repair, or calling me to tell me that they can’t find any fault etc., after losing my temper, they finally understood the reason they had the phone, and sent the phone back the next day, stating they were not to blame.
The phone should have been return to store, however they returned to my home address, and on collection, they had damaged the screen and it had pixel death and they had disconnected the camera.
I believe they know they had caused additional damage, and sent it to my home to ensure or make it harder for me to prove they had broken my phone completely, i am now fighting this!!!!
I have been told they are an independent contractor that is used by phones4U, however, the stores side with the repair centre, and the call themselves phone4Urepairs.
This is the second time, I’ve experienced the repair centre and the first time they said my phone had water damage, even though it was all over the internet that an update was causing this Samsung phone to malfunction.
I will never use Phone4 U again, so doggy, and aggressive when you have a problem.

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★☆☆☆☆

“poor customer service and no cooling off period”

Written on: 21/05/2014 by vsHuber323 (1 review written)

absolute disgraceful company, I wouldn't even recommend your services to my worst enemy. cant wait for the day phone4u get shut down. the only reason you have any money is because of the way you have treated your customers scamming them into contracts that they cant get out off and not repairing their phones… Read Full Review

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★☆☆☆☆

“Mis-Selling”

Written on: 17/05/2014 by arogers42 (1 review written)

I upgraded via Phones4U call centre and was offered a contract with ee. The bill's just come through from ee showing a higher price. Just as well I checked. The guy on the phone was vague and at one point said so you are signing up for ... to which I said No! I'm signing up to the lower priced contract which we have been discussing for the last 10 minutes. He said oh yes of course that's what I am signing you up for - no problem. I'm glad that they say they record all the calls!. Now I have to… Read Full Review

Jojo99's Response to arogers42's Review

Written on: 25/08/2014

They need to be shut down, so many customers are having problems and they keep getting away with it.

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★☆☆☆☆

“wouldnt adivice anyone to go there ”

Written on: 14/05/2014 by Rebecca2495 (0 reviews written)

Honestly couldn't say a good thing about them, bought a phone with them in February and had problems with them since the day I got the phone they are never willing to help and if it wasn't for the deal I got that I liked I wouldn't have gone with them, they are only out for themselves and there customers do not count. staff are rude in the shops and sarcastic. They never rush anything apart from taking money off the customers. They cannot take reasonability for there actions they pass the book… Read Full Review

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★★☆☆☆

“Happy B4......but NOT after.....”

Written on: 10/05/2014 by JoePublique (1 review written)

We bought a Nokia Lumia 520 from Phones4U in Abergavenny. We were impressed by the friendly helpful staff - we are complete technophobes and this was the first time we have NOT been spoken to as if we were complete idiots. BUT 2 days later, we tried to remove the cover to replace the SIM card, and hey presto, the screen cracked, making the phone completely unusable. We looked on the internet and discovered that loads of people have had the same problem. In fact, it appears that you can order a… Read Full Review

Joepublique's Response to JoePublique's Review

Written on: 16/05/2014

A few days later, we are now happy again with Phones4U - we Emailed the "Customer Excellence", and had a prompt reply, followed by a phone call. They still maintained that they they don't expect their staff to be up to date with problems with the various models as this would "cause problems" with the phone companies. It is apparently up to the customer to do their own thorough research before they subject themselves to keen helpful sales staff. However, they have given us full refund for the handset, which we did not expect. So thanks, Phones4U - we probably would use you again, but will be older and wiser, and better prepared.

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