Zen Internet www.zen.co.uk Reviews

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Zen Internet www.zen.co.uk
3.8 stars
Average rating for this product is: 3.8 out of 5

From 4 ratings and 66 reviews

Thumb up 71% of users recommend this product

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Average Ratings for Zen Internet www.zen.co.uk

  • Content3.7 stars
  • Reliability3.8 stars
  • Customer Service3.7 stars
  • Speed Consistency3.7 stars
  • Value for Money3.4 stars
  • Reviewer Ratings3.7 stars
  • Overall Rating3.8 stars

66 Reviews For Zen Internet www.zen.co.uk

  • Guest 11th Nov 2009

    Reviewer rating: 5 stars


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    Very good customer service, extremely helpful when I needed it and never tried to overcharge me when I left due to moving home. Unlike those a*******s at pipex.


  • Guest 6th Nov 2009

    Reviewer rating: 1 stars


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    My thoughts on Zen 8000 Lite.I joined Zen after experiencing Tiscali's Superslow broadband (1Mb-0.06Mb,generally about 0.2Mb).My estimated maximum speed was 1Mb,and according to Zen I would always get the maximum speed my line would support.I started on 0.5Mb,which then fell to 0.13.Rang the 'Helpline',they offered no useful help.Sometime later rang again,no joy,He did say 0.13 was"A bit slow",by my line data I ought to get 1 to 1.5 Mb.I said Tiscali could adjust the speed when pushed.He said" ...

  • Guest 4th Nov 2009

    Reviewer rating: 5 stars


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    I've been with Zen Broadband for around 4 years now and after suffering the living hell of Orange Broadband, these people are ISP gods. Their Tech Support is marvelous and I have never suffered any downtime ever. I pay for 8Mb Broadband and get 7.4mb, so again, I'm really happy with them.

    I have a sneaking suspicion that those reviewers who give Zen 0 orn 1 out of 5 stars are written by rival ISP staff, so take my advice, ignore them completely and go with Zen.

    They are worth every penny mor ...

  • Guest 27th Oct 2009

    Reviewer rating: 5 stars


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    I've been with Zen for nearly 4 years now and every year I look to see if I can buy broadband cheaper than the £24 per month I currently pay. It seems I can get it for £15 per month... but when I read the reviews I stick with Zen.

    In the 4 years, I have had only half a day of downtime [ well 4 hours].
    I never reboot the router, and it's always pretty fast.
    I pay for an up to 8Mb service and get around 6-7Mb, so I'm well pleased.
    The only negative is it costs a bit more than average. ...

  • Guest 3rd Sep 2009

    Reviewer rating: 5 stars


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    Zen's telephone support service is fantastic. I recently bought some new equipment and have had to call the support line a few times. They are efficient and knowledgeable, as one would hope, but in addition there is a a real sense that they are prepared to take the time to get things right for each customer. Highly recommended.

  • Guest 20th Aug 2009

    Reviewer rating: 5 stars


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    As far as I'm concerned, there's no need to look any further. I am entirely happy with Zen broadband and have been for years. I have a monthly contract which is pretty much unique; they email bills on time for my records; they always email if I'm going over the monthly cap; their customer service is wonderfully friendly and knowledgeable, but I've only had to call them twice in all this time. Best of all, they're MAC FRIENDLY!!!

  • sleepytom 19th Jun 2009

    Reviewer rating: 4 stars


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    Great customer service, easy web interface which makes managing my adsl lines very simple
    I can do everything from my zen portal I don't even have to call them.

    I have used Zen for many years and will continue to use them for many years to come.

  • adrian arbib 3rd Jun 2009

    Reviewer rating: 0 stars


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    Zen Internet are appalling . In the space of one week their service has stopped twice for the entire day. ie cant send or collect emails. I'm paying a fortune for the service around £500 /year and it would appear that the notion of compensation, sorry or a possible fix time is not even a consideration =- they've been relatively good 'til now - i've been with them 3 years but it would appear they are now unable to cope.

  • 15121990 16th May 2009

    Reviewer rating: 5 stars


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    Been with Zen Internet for 3 years for my home isp, only problem in this time was down to the BT adsl service. Zen identified this very quickly but it took 48 hours for BT to admit the problem was at the exchange.

  • gnozu 22nd Mar 2009

    Reviewer rating: 4.5 stars


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    I've been with Zen Internet since 2002. In 7 years with them I've only had one major problem, and that turned out to be because BT had wrecked my ADSL line. Their support were really helpful in working out what the problem was and contacting BT for me (BT were hopeless in their support, by the way). Excellent support from ie the people you call actually seem to know what they're talking aboutExcellent service availability. The only problems I've ever had have been BT's fault.As for speed, I'm a ...

  • purlfrost Rank: Lance Corporal 9th Mar 2009

    Reviewer rating: 1.5 stars


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    Zen Internet is great when it works. C panel goes down too often for my liking. My site is then off line and so is my business. it seems to happen every 3 to 4 months. As a business, I can't afford this type of service. Just not good enough.

  • GrahamStoneman 20th Feb 2009

    Reviewer rating: 4.5 stars


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    I've been with Zen Internet just over a year and not once have I lost my internet connection because of faults. Customer service has always replied within a few hours. They've never messed up the billing. Website (especially the customer portal) is excellent. Includes webspace ideal for photos and backups.
    An excellent service, but you have to pay a bit more for it.

  • r j oates 26th Jan 2009

    Reviewer rating: 4.5 stars


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    Zen Internet were reliable with great backup and good communications . I have been with Zen for years and have hardly ever had a problem, when I did it tended to be down to to an old modem, since getting the latest type from them I have never had another. The guys cannot be more helpful and problems are always quickly resolved. It may cost a little more than most but the saving in hassle is certainly worth it, I am sometimes tempted to search elsewhere but hear of so many problems, if it works ...

  • chrismj 5th Jan 2009

    Reviewer rating: 0 stars


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    Poor quality of hardware. Poor knowledge levels at technical support. Lack of English speaking tech support (only speak computerease, which I dont and they seem un willing to translate to plain English). So far over 4 hours on phone and no further on. Dreadfull for an award winner!

  • Jan42 20th Nov 2008

    Reviewer rating: 4.5 stars


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    Have been with Zen for almost 18 months... absolutely excellent, reliable broadband provider ... you get what you pay for. They email to advise how much of our monthly allowance we have used which is helpful. Customer service is something other providers could learn from. They help even when the problem is not down to them.
    I never normally recommend to friends for fear they will find fault but have no hesitation in recommending Zen to anyone. My brother in law changed from BT to Zen on our reco ...

  • u02i045 30th Oct 2008

    Reviewer rating: 5 stars


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    I would recommend Zen Internet to everyone who wants a no hassle connection that is always up when you want it, and having never had to call them regarding connections issues since joining its made my life that much easier compared to friends who have wasted monies on premium rate Support lines on other providers, pay a little extra and save yourself so much hassle... its a no-brainer.

  • Guest 24th Oct 2008

    Reviewer rating: 4.5 stars


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    Used 8000 lite service for two years and never had a problem with them. They provided intelligent support beyond what would be expected when another hosting company implied my connection was at fault.(of course it wasn't). Although Zen are more expensive than most you get a good reliable service and sensible support. No call centres, no being passed from person to person - well worth the extra.

  • Guest 18th Sep 2008

    Reviewer rating: 5 stars


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    I was with Virgin.net. Hopeless connection speed, terrible customer service that cost 45p a minute.. Having swopped with zero issues in 4 days I find my speed has increased 4 fold to just a few K short of the promised 2mb. JOY! I had a small problem setting up email which was my fault but they spotted the problem with a very quick email response. Well recommend Zen Internet.

  • sadgrove 8th Sep 2008

    Reviewer rating: 0 stars


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    I'm feeling really let down by Zen. For the last four days, my business has had no broadband, and Zen hasn't managed to resolve the problem. Zen's Technical Support refuses to get involved, saying that it's BT's problem. BT, meanwhile, says 'It's a problem caused by your broadband supplier, and we've notified them'. I've asked Zen to at least call BT and discuss it with them. But so far I've had no success.

  • Guest 24th Aug 2008

    Reviewer rating: 5 stars


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    Been with zen after bad experiences with Eclipse, Bulldog and Freedom2Surf.Absolutely no problems with connection at allOn 8000 Active.

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