Hastings Direct Motorcycle Insurance Reviews - www.hastingsdirect.com

Click here if this is your business
★★★★☆
4.0 / 5
85% of users recommend this
Click here if this is your business
  • Customer service

  • Value For Money

Media Gallery for Hastings Direct Motorcycle Insurance www.hastingsdirect.com

Hastings Direct Motorcycle Insurance www.hastingsdirect.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Change of address £165 ?”

Written on: 04/07/2014 by marcreview (3 reviews written)

All fine until I had to update my address. First they said will be £35. And it resulted in a change of the "premium" (means we charge you more for the same conditions). They wanted to charge me £165. All right, complain to council courts is in its way. Plus, lets do some maths. £165 + refund after cancellation = new insurance to my new address for a year. So greedy people, always trying to cheat customers. Go and do a useful work instead of thinking how to take from people. Even £35… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“ extra fees watch out ”

Written on: 11/06/2014 by Unhappybiker196 (1 review written)

I have had a few different motorbike policy's with hastings this one only had a couple of months left so I knew there would be no refund on the cover called hasting to cancel cover as I had sold my motorbike the girl asked me to hold I said it ok I know where will be no refund thinking that was it I could believe it when she the said I owed them Money come on hastings I'm cancelling surely that's better for you no risk! How can you charge someone extra I paid for the whole policy full this… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Hastingsdirect's Response to Unhappybiker196's Review

Written on: 11/06/2014

Hi,

Thank you for taking the time to write a review about your experience with with. I'm sorry to see you are unhappy about having to pay our cancellation fee. If you are happy to do so please get in contact with us using the email link at the top of this page we would be happy to look into this in more detail for you?

Thank you,
Alex

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★★

“Great Value Car Insurance”

Written on: 29/11/2013 by tadrsh (1 review written)

After many claim-free years(18) of driving a Mondeo V6, I took the plunge and bought a B.M.W. 325 Convertible.My current insurer (AVIVA), quoted £334 with a £400 excess. Most Insurers quoted similar or much more expensive premiums, even with maximum N.C.D.and restricted mileage. Thankfully, Hastings Direct were far more generous, with a premium of £220 and an excess of only £195, even including a protected N.C.D. So, full marks to Hastings in terms of value for money. In addition,I received… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“The go to insurance company for motorbikes in my opinion!”

Written on: 26/11/2013

This is around the 4th time I have used Hastings and yet again they have been far and away the best company I have found for my bike insurance, the quote always seems to be the most competitive, they are fast to answer any questions, there is no waiting around for a bored call center operative when you have to contact them, and your documents arrive in double quick time, I have recommended them before and I will continue to do so, thanks for making getting back on a bike easier than I thought… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Competitive Pricing with Decent Service”

Written on: 25/11/2013 by Osborne63 (1 review written)

I arranged car insurance online. The website was straightforward and I found the price very competitive. I've not had cause to make a claim and rather hope that I don't, but I'm pleased so far… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Car Insurance Hastings Review”

Written on: 24/11/2013 by taminah89 (1 review written)

Great customer service. I tried lots of different comparison sites and spoke to Hastings directly and came out with a very competitive deal. Really impressed, couldn't have been better. I would recommend them to family or friends and only wish I had discovered them sooner!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“quick and easy car insurance :)”

Written on: 23/11/2013 by gibsonc2911 (1 review written)

Its that dreaded time of year again. Car insurance due for renewal and my current insurer decided that my premium will increase for no reason at all. So I decided to shop around. Thank goodness i did. Hastings Direct turned out to be the most value for money and extremely easy to sign up online. My premium even included loads of extras that my previous insurer would charge an arm and a leg for. After signing up I even received a courtes. Call to ask how my first few days have gone and was… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“The Shaff was very help full. When I phone up”

Written on: 23/11/2013

The Shaff was very help full. When I phone up… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Insurance that doesn't cost the earth!”

Written on: 21/11/2013

Good customer service. I like that all documents are stored electronically. I hate having reams of paper that I might never need! Value for money. Great!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“So far so good”

Written on: 21/11/2013 by sgarbo2 (2 reviews written)

Was suprised and happy with the premium as it is my first motorcycle insurance after passing my test. I have not presently had any contact with Hastings other than via email and text but was pleased with the efficiency of this service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“great savings and easy to apply for”

Written on: 20/11/2013 by mrsinsurance (1 review written)

I was looking for a cheaper quote but wanted the same cover. Hastings came up with exactly the cover I required with a big saving. the site was easy to use and understand. once I had taken out the cover which was really easy to do and understand and was sent a email to confirm and documents . later hasting phoned me to ensure I had everything I needed but not in a pushy way just helpful. i would definitely use them for my other insurance needs… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Good, clear and excellent price”

Written on: 20/11/2013 by hatchett1981 (1 review written)

Hastings Direct have managed to beat all of the prices we were offered for our car insurance. The staff at the call centre who we spoke to were very polite and couldnt do enough for us when trying to get us the best price and also to have great benefits. We would recommend them to all… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Value for money”

Written on: 20/11/2013 by RachelCalland (1 review written)

Hastings Direct provide a high level of service and customer attention which I haven't experienced with many other insurance companies. I often find that their prices are the most competitive, but without compromising on the all important care and value of their clients. This is now my third year of being insured with Hastings, and even recently, I have been able to effectively and simply switch over my car with minimal hassle and paperwork. I would definitely recommend their service to anyone… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Ease of Hastings”

Written on: 20/11/2013 by riv6 (1 review written)

Great offer on insurance tailored to my needs. Very competitive with good option add on facility… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“christmas came early”

Written on: 20/11/2013 by rozzer890 (1 review written)

it was so easy to apply for not difficult at all every step of the way i found it easy to answer the questions the great prices too quick service clear informative who could ask for anything more i shall be spreading the word for sure should have used them before… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Value for money”

Written on: 20/11/2013 by weeble72 (1 review written)

Have been with Hastings Direct before because they often offer the most competitive prices. Easy to deal with and polcies are srtaightforward and staff friendly and helpful… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Beware of cancellation charges”

Written on: 20/11/2013

Beware of fees and charges if you cancel your motor insurance early with Hastings Direct. After selling my bike I thought I would be able to claim back some of my annual motorcycle policy. I sent back my Certificate of Insurance stating that my bike has been sold and requested a refund of the remaining 6 months policy. However, although the policy lasts for 12 months, after 5 months you only get back 30% of the premium and nothing at all after 6 months. Then they sting you with a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Hastingsdirect's Comment

Written on: 20/11/2013

Hi,

Thank you for taking the time to write a review about your experience, we appreciate the feedback provided by our Customers and we aim to improve our service based on this. We are very sorry to hear that you are unhappy with the charges and refund at the point of policy cancellation, your feedback will be passed to the relevant business areas for consideration.

Many Thanks,
Jamie

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★☆

“very quick and easy to follow on website plenty of...”

Written on: 19/11/2013

very quick and easy to follow on website plenty of information about the cover I was buying. paying for the policy quick and straight forward and docs sent straight to my email and a great price!!! very happy dealing with hastings direct… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“Could be better”

Written on: 19/11/2013 by surjitvirdi (1 review written)

Just encountered e-mails having to PROVE my NCB etc. WHY can't you guys do this? Other insurance companies do this for the customer! YOU guys should pay me - as I did half your work. Finally, did NOT like the fact that everything is NOT shown upfront in terms of options what you could have or must have on your policy - could mean the difference of approx' £100! … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“Cheap insurance online”

Written on: 19/11/2013 by maxstocker (1 review written)

Insurance quote was cheap and easy to get online. Payment was easy and documents came through quickly. I usually prefer to organise my insurance over the phone after getting an online quote, to ensure all details are correct, and to make sure I'm getting the best price. However, I phoned up and was disappointed to find that there is an additional charge to the policy if it is organised over the phone. For the sake of ensuring my policy is correct I do not believe this is an acceptable charge… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview