Swinton Motorcycle Insurance www.swintonbikes.co.uk Reviews
Latest Reviews
★☆☆☆☆
“Rip off insurance ”
Written on: 22/05/2013 by Swinton.insurance.ripp.off
They will take money out your bank for a bike u don't. Have and charge you £50 to cancel it this is a joke !!!!!!!!! Don't use them. Customer service is rubbish there's ain't none (read more)
★☆☆☆☆
“avoid at all costs!!! rip off ”
Written on: 22/04/2013 by richy476
Got insurance through swinton because they were the cheapest by quite a large amount. Long story short. Bike stolen from outside work. In a secure compound with electric fence and cctv everywhere. After being passed to BLD the underwriter axa wouldn't accept their assessment so bike moved to a compant called 4th dimemsion who also class it as an uneconomical repair. Axa now wont pay out because the steering lock wasnt on. Secure compounds and cctv are not enough aparently. But to rub salt... (read more)
★☆☆☆☆
“I renewed my scooter insurance with Swinton's as they...”
Written on: 06/04/2013 by Joff (8 reviews written)
I renewed my scooter insurance with Swinton's as they were the cheapest on 'Go Compare' - that was a big mistake! Having had the year's policy (paid in full) for only two months. I sold my scooter and had no intention to purchase another. Thinking like every other policy I have had, I will at least get some cash back for up to 10 months of unused policy. It would only be about 30 quid but that is better than nothing. To my shock, the representative asked me for another £21 to which my... (read more)
★★★★☆
“Phone call after phone call then spoke to Rich”
Written on: 27/02/2013
I have been ringing Swinton month after month trying to get my claim sorted getting passed from Swinton Bikes with no explanation to another team that can't help to then another company that can't help getting told one thing then another, i had, had enough. I phoned one last time and spoke to Rich who listened and then acted, i was no longer the person phoning round he did it for me all in a day got me a direct number and name to speak to in the correct claims department and also gave me his... (read more)
★☆☆☆☆
“theiving con artists”
Written on: 23/01/2013
£50 charge to cancel my policy with only 3 months left at £9 a month... er no i'll just ride out the policy... 3 weeks later i get a letter for £65.18 because i'd cancelled my policy.. What the Hell!!! (read more)
Joff's Comment
Written on: 06/04/2013
I have just written to Go Compare where I initially found the policy and urged that they visit the reveiw centre to see how common lace the complaints are regarding Swinton. While I appreciate that they do not represent Swinton or any other company, i feel they should have a general warning that some insurance companies charge an exorbitant cancellation fee - namely Swinton. I am so angry I want to start a major blog and have it go viral about these thieves
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★☆☆☆☆
“Will try every way to rip you off”
Written on: 13/12/2012
Rang with change to policy. Policy only had 3 months left but they are insisting on charging me for the entire 12 months, payable over the 3 months remaining. Why would I have to pay for 9 months worth of extra premium I did not use?! I was lead to believe differently when I first rang, and have requested a recording of that first phonecall - at a charge of £10! Complaining to financial obudsman, these guys are cowboys. (read more)
★☆☆☆☆
“Missed direct debit”
Written on: 13/12/2012
A direct debit was missed on my bike insurance i did not know about. A guy from swinton rang me about the missed direct debit. I said no problem i can pay 4 days time when my money goes into the bank . he said no you can only pay in two days time i said i cant do that he said if you dont pay in two days your insurance will be canceled . Thay cancelled my insurance now they say i ow them £165 for three months insurance . Stay well clear of swinton insurance at all cost (read more)
★★★★☆
“A breath of fresh air”
Written on: 20/11/2012
Called the service dept today to try and sort out the fact I am not showing on the national database as insured. After 3 previous conversations with various people who couldn't seem to solve the issue, I spoke to a very upbeat, pleasant and most of all helpful lady called Eve who sorted the situation straight away. She called the insurance company and called me back as promised with a answer of why and what had been done to solve the problem.. After all my concerns and worries Eve put my... (read more)
★☆☆☆☆
“swinton robbers”
Written on: 15/11/2012 by dalrarium
i had full cover with them my bike got baseball batted during the night they refused cover bike as a non fault accendent well lets put its this way now its cost me my job and home cause they dont stick to there word and like they say u carnt get anyone to complain or they blame ur underwriters....... (read more)
★☆☆☆☆
“Swinton (Swindle)?”
Written on: 09/10/2012
My broker was taken over by Swinton last year. Swinton have just come back with a best quote 66% higher than the year before, despite no changes whatsoever (other than the car being valued LESS now). Went on Compare the Market and had 80 quotes less than my PREVIOUS year's quote. How can they get it SOOOOOOOOOO wrong, or are they on the rob? (read more)
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Showing 1 - 10 of 47 Reviews
★☆☆☆☆
“stay well clear,,,avoid them...”
Written on: 12/09/2012
just cancelled my motor cycle cover with them,,works out more than the policy was quoted when taken out,,,,use them at your peril.....they really are taking the p*** with their charges,,,,,do not contact them or take a policy out with them,,,,if they ever answer the phone that is!when they do you will be on for a good length of time.......quoted me three different prices for same policy..... (read more)
★☆☆☆☆
“AVOID AT ALL COST!”
Written on: 30/08/2012
I have been calling their customer service for the last 4 days trying to get a car insurance. Each time, my call lasted for 30 mins or more, and needless to say, it is costing a fortune. It seems like they are trying to make money by placing customers on hold until they drain their phone bills. I would have considered using their services to acquire car insurance but thank god this happened, now i know to stay well away from them. Definitely wont recommend anyone using Swinton! (read more)
★☆☆☆☆
“Terrible company - avoid”
Written on: 02/07/2012
Terrible terribe company. Plagued by phone calls selling other insurances. premium doubled on my next year so I rang to cancel (which they deny and want to charge me £10 per recorded telephone message if I want a copy of it to prove I did!) - bought motorbike insurance from Bennets withing 1 HR of cancelling. 2 weeks later I got the insurance policy from Swinton despite cancelling it. I am currently in an ongoing dispute involving the financial ombudsman over it. Do yourself the biggest... (read more)
★☆☆☆☆
“SWINTON BIKES ARE TOTAL RIP-OFF'S”
Written on: 06/05/2012 by zzr600chris
do not insure with swinton bikes, I took out a policy for my Kawasaki zzr600 a few days before i went to pick up the bike from where i bought it from, on the day i went to pick up my bike i called them to make sure everything was in order and the bike was on the motor insurance database, to find out that my bike was not yet covered for another week, (someone put in the wrong date into the computer system) i was told that i had to cancel my policy, then take out another policy then they... (read more)
★☆☆☆☆
“CON MERCHANTS! DO NOT USE - ** WARNING **DO NOT USE!!!”
Written on: 13/03/2012
Insured new bike with Swinton Bikes in January 2012. Rang Customer Services to check policy was setup and ask when documents would be sent out. First impression was that they couldn't even be bothered to talk to me, let alone welcome me as a new customer! Fair enough, documents arrived....The real hardship came when I passed my bike test and rang them to let them know.... RIGHT SIR, THAT'LL BE £25.00. Err, what for? I'm only advising you that I've just passed my test. AH, BUT IT'S A... (read more)
★☆☆☆☆
“DO NOT GET INSURED WITH THIS COMPANY”
Written on: 24/02/2012 by Rachydee123 (1 review written)
I am absolutely disgusted. I recently bought a little scooter, which was £75 a year to insure. (£9 per month). 5 months into the policy, I decided to sell my bike as I was strapped for cash. I rang swinton to be let them know I was cancelling my policy, to find that they were charging me MORE than my actual insurance to cancel! What a joke! I dont expect to pay £85 to cancel a policy for a sudden change in circumstance. Suffice to say when I get a new bike i most certainly wont be getting... (read more)
★☆☆☆☆
“Bad customer service. Bombard you will sales call non...”
Written on: 16/01/2012 by cougarrs
Tried to contact them on more than one occasion to change details of cover, left in a queue, eventually put through to switchboard, left message for call back and never got one. The most annoying thing is that they bombard you weeks with sales calls and are VERY pushy, not what you need with your mobile going off and you are at work. If they don't get through they withold the number and try again! Insurance has just come up for renewal I and have noticed I have been charged a PRE RENEWAL... (read more)
★☆☆☆☆
“Swinton Insurance to be avoided”
Written on: 13/01/2012 by sean5302 (7 reviews written)
I had to take this shower to the County Court. I was sick and tired of all their marketing phone calls. You have to give your phone number when you start a policy and they use this to phone you, offering products to insure your house, dog, car, life etc. I went to 2 local branches and completed stop forms. Did the calls stop? Did they heck. I spent a couple of hours on the phone ringing their head office and then decided to issue a claim via www.moneyclaim.gov.uk They just paid up without... (read more)
★☆☆☆☆
“It's like dealing with untamed animals...”
Written on: 12/01/2012 by JulianParge (4 reviews written)
These people are so rude and inconsiderate; I was charged £24 (fairly) because my direct debit bounced, but in the letter they sent me they said they'd try it again in 3-5 days (like anyone could have the money on their account in such a short period of time if it wasn't on there in the first instance), so they tried it again after 3 days and obviously it didn't work - I then called up today (on the 5th day) and tried to discuss it and make a payment; not only were they inconsiderate, but... (read more)
★☆☆☆☆
“Stay away, never again. read on you will not believe it...”
Written on: 17/12/2011 by Ducatist4 (1 review written)
Being short of money, Swinton were a few pounds cheaper than Bennets, so I signed up and paid the money in full. When the documents arrived there was a mistake with my no claims discount years, this to them was massive to sort out, but in the end I received the amended documents. Then a couple of weeks later they cancelled my cover? They claimed that I had not supplied my old Bennets insurance details, which I had. So they took most of my money as a penalty and left me with no insurance.... (read more)
Blackscorpion's Response to Ducatist4's Review
Written on: 12/09/2012
Wow! Swinton (or 'Swindle' as I call them) did EXACTLY the same thing to me. They got me hooked and then ramped up my premium from £31/month to £70+ per month.
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Showing 11 - 20 of 47 Reviews
★☆☆☆☆
“never ever again”
Written on: 09/11/2011 by ianwright14 (1 review written)
i just want to let people know what a very poor company swinton bikes are.it all started of so well, however on my way down to oulton park with a few of my friends(i live in fife,scotland)we pulled into a service station for a bite to eat, when we went to leave my bike wouldnt start so i called the breakdown company that i had my breakdown cover with through swinton.i waited nearly an hour and when the guy came his words were "oh its a bike, i dont know anything about bikes", bloody great i... (read more)
★☆☆☆☆
“Never, Ever, Insure With Swinton Bikes.”
Written on: 31/10/2011
I am appealing to all motorcyclists out there who are considering insuring their bike with Swinton - DO NOT DO IT. There are few words (or expletives) that accurately describe the level customer service Swinton Bikes offers. I can only say that it is lacking in almost every possible way. If they say they are going to call you back they won't, if they say they'll offer you value for money they won't, and if they find an opportunity to rip you off and charge you for something mind-bogglingly... (read more)
★☆☆☆☆
“Never ever not insure nothing in this terrible...”
Written on: 23/10/2011 by swintoncustomer (1 review written)
Never ever not insure nothing in this terrible company. They charge for everything. After somebody stole my moped they still take money from my account and want 300 pounds for cancellation!! it's ridiculous. After month i'm still waiting for my claim. People who work there are rude, not helpful and not qualified. I think its the worst insurance company in whole world!! (read more)
★☆☆☆☆
“The WORST Customer Srvice on the PLANET!”
Written on: 30/09/2011
Amazingly bad. Never call you back. On hold every time for at least 20 minutes to pay number. Different departments with no idea of what each other does. Expensive insurance. Mind numbingly ineffective at answering questions. Basically...Never call you back, never deal with questions, dont even know how to change address et etc etc...If I could have given a less than ZERO rating I would have. I actually paid the £50 leaving fee just to leave them, I could not handle having to speak to... (read more)
★☆☆☆☆
“Thing before!!!!!!!!”
Written on: 29/09/2011 by Yogi2000
For honda lead worth 500 pounds I paid 41 pounds a month (third party and thief) and I have been told than for the next year if no claims will be made (there wasn't any)is gonna be 28 pounds a month.So I call them after year and they ask me for 59 pounds a month!!!!!!!!!!!!!! -----------------Thing before You choose them----------------------- (read more)
★☆☆☆☆
“Hidden charges”
Written on: 29/09/2011 by SCubadam
I had my 50cc with them and wanted a 125cc, it cost me £50 to CANCEL my insurance ! And I still don't have my no claims after a week and a half of waiting after they said they wouldsend it to me!!! I now have a few days to get it and send it to my new insurance company !!! (read more)
★★★★☆
“INSURANCE FOR CBR600F ABS”
Written on: 28/09/2011 by Shezza8965 (1 review written)
After accepting Insurance from Swinton (28/09/2011) and collecting my policy documents, I gleefully handed them over to the Bike Dealership. I was then told that the policy should have started on 30th September & not the 1st October (My Error) The lady - Anna Marie - at Swinton could not have been more helpful. After spending prob the best part of two hours on the phone - this was done at their expense - my policy was sorted out. Due to the fact that the date had changed it worked out... (read more)
★☆☆☆☆
“SWINTON ARE THE WORST INSURERS EVER KNOWN”
Written on: 26/08/2011
my brother used swinton and he used my boyfriends credit card to do his £50 deposit for insurance not knowing they would keep his card on record and my brother phoned up swinton saying that he is cancelling his insurance and the person on the phone said they sorted it. when it came to the £50 money for cancelling well they had an error and instead of cancelling they kept the insurance open making my brother pay. this all came to just under £900. well they tried using my brothers card to... (read more)
★☆☆☆☆
“complete rip off”
Written on: 06/08/2011
after only having policy for 2 weeks had to take bike off the road. rang to cancel insurance and expected to pay a cancelation charge but when the robot of a customer service operator had finished adding up all the extras to go with the £50 cancellation charge it was going to be MORE expensive to cancel than to continue. DO NOT USE SWINTON BIKE INSURANCE. it may look like a cheap quote but to start with they add a £20 service charge to the quote then bit extra to pay by direct debit it... (read more)
★☆☆☆☆
“Appalling Customer Service!”
Written on: 21/06/2011
I initially chose the Swinton Policy via the GO Compare website because it was cost effective. I was directed to the Swinton web page, after filling in my online application I was at the final page and noticed that the wording said that I had claimed no claims discount for over 4yrs of Motorcycle insurance. I had mistakenly believed that no claims discount from my Car policy would have qualified me ....no problems I used the well highlighted 'Go back' button and unticked the box moved... (read more)
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Showing 21 - 30 of 47 Reviews
★☆☆☆☆
“RUBBISH - Pay the extra and go through someone else,...”
Written on: 18/05/2011
RUBBISH - Pay the extra and go through someone else, been trying to get through to them for ages re mistakes they made, don't think customer service comes inclusive with the policy. Useless and I wish I had gone elsewhere.
(read more)
★☆☆☆☆
“Rudest ppl ever. Rasist, liars and time wasters. Try...”
Written on: 12/04/2011
Rudest ppl ever. Rasist, liars and time wasters. Try bennets or rampdale but not swinton. A bunch os rude sales people. (read more)
★☆☆☆☆
“AVOID AT ALL COSTS ...sold motorcycle after 7 months...”
Written on: 05/04/2011
AVOID AT ALL COSTS ...sold motorcycle after 7 months insurance phoned to inform them and they immediatley requested a further £50 cancellation fee and refunded £9 for 5 months left ,, said if i didnt pay £41 in 14 days will send round a debt collection agency. i did ask if i could continue ins on another bike but was told no you have to pay £41 and take out a new policy , went elsewhere as they obviously do not want your business. ### AVOID AT ALL COSTS ### (read more)
★☆☆☆☆
“Very poor customer service , money grabbers and avoid...”
Written on: 05/02/2011
Very poor customer service , money grabbers and avoid at all costs , they fail to tell you when you take the policy that they will automatically reniew the policy after the 12 months. recieved the letter to tell me too cancel if i didnt want to 2 days after the renewal date so they had already had £56 depsit and they wanted £86 cancellation fee STAY AWAY ! (read more)
★☆☆☆☆
“swinton AVOID AT ALL COSTS, got an online quote for a...”
Written on: 10/12/2010
swinton AVOID AT ALL COSTS, got an online quote for a 1962 bsa 650 for £61.37 paid in full, once they had my money the troubles began, the policy came & said the bike was uninsured if motorcycle is over 29 years old ??? its 48 years old AS TOLD IN QUOTE ???, then another phone call = TOLD your 4 YEARS no claims bonus from your previous insurance company does not count as it was a classic policy ???? you owe us ANOTHER £85 or we cancel policy & you pay cancellation fee, what a bunch of... (read more)
★☆☆☆☆
“I took a third party only policy through this company...”
Written on: 17/11/2010 by Mr PhommalyHatton (3 reviews written)
I took a third party only policy through this company on a 1981 XL250. I paid the first months premium of £6. Four days after taking out the policy the bike was stolen.I never made a claim for the value of the bike. I telephoned Swinton bikes and the lady told me I could cancel under the "cooling off" terms and get my £6 back. I never received the £6 back but far worse than that was that Swindle bikes stole a further £70.56 (the whole years insurance) by removing it from my bank account... (read more)
★★☆☆☆
“Not very happy with refund policy after paying in...”
Written on: 02/11/2010
Not very happy with refund policy after paying in full, they then requested extra the policy had 7 months to run, didn't want a refund not a happy customer, my advice never cancel a policy just let it run out!!!! (read more)
★☆☆☆☆
“Bought policy online then i phoned about some...”
Written on: 25/07/2010
Bought policy online then i phoned about some thinks(i'v got eeu license)and i had an accident abroud so they did't know about offence code .So I canceled policy whitin one day of purchese and they chargd me £50 for cancelation!!!!and
they send me back not all amount of many which i payd online .
PEAPLE!!!!AVOID THIS INSURER!!!!!
(read more)
★☆☆☆☆
“I can only echo the comments above. AVOID LIKE THE...”
Written on: 03/07/2010
I can only echo the comments above. AVOID LIKE THE PLAGUE.
Changed froma BMW1100RT to a YBR125 after 2 months of policy. They Wanted to charge me more than the online quote price. if i cancelled i ended up with virtually nothing. If your planning to change bikes, ring these people by phone or deal with them then go elsewhere.
(read more)
★☆☆☆☆
“I chose Swinton Bikes from a comparison website...”
Written on: 01/07/2010
I chose Swinton Bikes from a comparison website because they offered the policy I wanted for a good price. I received the policy quickly but had to ring them regarding endorsements on it which were based on details they had conjured up from somewhere, but weren't what I had given them. Waited over half an hour to speak to a human being. They also requested proof of no claims which I posted first class by return. Now I am bombarded with calls to my phone (which is switched off) after I... (read more)
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Showing 31 - 40 of 47 Reviews
★☆☆☆☆
“I chose Swinton from a comparison site because I was...”
Written on: 17/05/2010 by Zen JK (3 reviews written)
I chose Swinton from a comparison site because I was in a rush and they were cheapest. As there is a 14 days cooling period I thought it was ok to buy now, and compare when I had a minute. I went to cancel 5 days later (after a better deal from Just Motorcycle Insurance), I was told Swinton would charge me a £50 cancellation fee! Apparently this was in small print which I didn't notice at all AND even though I chose £0 excess on the comparison site, their 'compulsory' excess of £400 - also... (read more)
★☆☆☆☆
“i was sold an insurance that i could add any bike to...”
Written on: 17/05/2010
i was sold an insurance that i could add any bike to for 1% of the bikes value, when i tried to add my triumph tiger 650 i was told its not on their list and it would have to be a seperate insurance. i cancelled the policy and it was agreed i was mis-sold the policy and a refund with no cancellation fee would be put back onto my card. i have just to ring them again as they have carged me the cancellation fee of £55.00.
i would have like to have known there was a list that if your bike is not...
(read more)
★☆☆☆☆
“I wish I had checked this site before buying. I got...”
Written on: 16/03/2010
I wish I had checked this site before buying. I got stung for the £50 cancellation fee for cancelling on a bike sold 3 months before the end of the 12 months period. How can they justify charging £31 more for 3 months less insurance? I presume if I cancelled on the last day a day less would cost £50. They deserve the rating given by the other reviewers. (read more)
★☆☆☆☆
“Got an online quote, they emailed me ref No for said...”
Written on: 06/02/2010
Got an online quote, they emailed me ref No for said quote and the price ( £157 ) , tried to buy this policy online as it was a Friday night and I was picking up my bike Sat so needed it urgently - entered the ref No only to get a different quote come up ( £193 ) ! £35 dearer !! Upon calling them Saturday I was told the original underwritters had suspended all internet quotes as they were issueing quotes that were too low ( ??!!) So my new quote was the 2nd best. Was then told it was now... (read more)
★☆☆☆☆
“I forgot to send off my no claims and returned from...”
Written on: 30/12/2009
I forgot to send off my no claims and returned from holiday to find a load of letters and a note that my insurance had been cancelled. All of those (even the first one) had been written under the premise that I was their enemy and needed a damn good threatening.
Pretty poor so far.
However to completely take the biscuit they have charged a £50 cancellation fee, charged for a couple months insurance (rounded up surpisingly from the 4 weeks that I actually had, and as the premium didn't...
(read more)
★☆☆☆☆
“First it took ages for the documents to arrive from...”
Written on: 25/06/2009 by insurancenightmare (3 reviews written)
First it took ages for the documents to arrive from swinton motorcycle insurance. So long, that I first received a letter telling me that if I don't return the documents within 14 days I will face a fine and my yearly premium will increase by a pound something per month. I ended up having to pick up the documents myself just to find out that the stipulations of the policy say that my bike should be kept in a secure garage! When I clearly stated that it was kept on a driveway.
I felt tricked...
(read more)
☆☆☆☆☆
“Swinton Motorcycle Insurance has quick issue of policy...”
Written on: 14/02/2009
Swinton Motorcycle Insurance has quick issue of policy documents and good pricing. Poor and untrained sales and customer service advisors, poor claims service and non-compliance with policy terms. (read more)
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Joff's Comment
Written on: 06/04/2013
Just posted a similar story and then spotted this - I will attempt to make this more public than simply on the Review Centre. I wish I had searched before ever signing up with them