AA Travel Insurance Reviews

Click here if this is your business
★★☆☆☆
2.0 / 5
32% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
AA Travel Insurance - Ask a question now

Media Gallery for AA Travel Insurance

AA Travel Insurance

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Useless Travel Insurance”

Written on: 23/07/2014 by Nunezgi255 (1 review written)

We purchased a single trip policy for a holiday in Spain travelling by rail through France and Spain. Unfortunately our return journey was impacted by the recent French rail strike leaving us stranded in Barcelona for three days more than planned. On our return home we pursued a claim only to be told that our particular circumstances were not covered by the policy. Weasel-like wording meant that, as it wasn't the first leg of our return journey that was impacted, we weren't covered. What… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Claim dept diabolical ”

Written on: 19/07/2014 by Wakenshaw (1 review written)

Not impressed straight forward claim turned into nightmare . I had not realised they out sourced the claims, sale are open all day claims 9 to 5 .and when you do get through they will say anything to get you off the phone. Calls and emails ignored . I have used AA holiday ins for years with no claims wont be using them again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Dh2011's Response to Wakenshaw's Review

Written on: 22/07/2014

Hello, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Avoid Avoid Avoid”

Written on: 13/05/2014 by Stout313 (1 review written)

Travelled with 8. Got caught out in Florida due to Icelandic ash cloud. Stuck out in the States for 2 extra weeks. AA paid nothing to help our situation. Claimed it was an act of God. Not worth buying a policy. Support was nil. Others around us who had taken policies with other companies were paid compensation. Would never use AA for any kind of insurance again. Thought that going through them would be using a reputable company. Decent price policy but free bank insurance would have paid out… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“AA Travel Insurance - No clear claims procedure!”

Written on: 22/04/2014 by Jbblamitg (1 review written)

The AA are good at charging high fees for their policy - but there is no simple process for the insured on what to do in the event of having to make a claim ..... the most important part .... the bit you really need! I called the AA, the lady who answered didn't know what to do, asked someone else and then gave me an emergency number for international use - and hadn't a clue what the country code was, never mind how the process worked from there on! It transpires that there are three… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Annual travel insurance”

Written on: 17/10/2013

Be careful when you buy an annual travel insurance as AA will generate another annual travel insurance automatically for another year when it runs out and taking money out from your card you used before - even if you don't need Annual travel insurance for next year any longer. I found this system outrageous trying to take money out from you for travel insurance which you don't need! I will never use AA Travel insurance any longer because of this outrageous system and I will never ever… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Dh2011's Comment

Written on: 18/10/2013

Hello, sorry to hear you are unhappy. If there is anything you would like us to address please email the details including your full name, address and policy number to chat@theaa.com with Reference FOR53910. Thank you

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Delayed Travel”

Written on: 05/08/2013 by Spax360 (1 review written)

I took out travel insurance for a recent trip to the US. On the return journey adverse weather caused our internal flight to be cancelled so we missed our transatlantic flight and could not get out for a further 3 days. I had insured a family of 4. Their measly pay out (if they had paid) is £30 for first 12 hours delay then £10 for each additional 12 hour delay up to £100, take off the dedeductable this was £ 360. I was told that since the claim was a large amount that it would need to be… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Dh2011's Response to Spax360's Review

Written on: 08/08/2013

Hello there, we appreciate you have already spoken to someone from The AA regarding this, however if there is anything outstanding which you would like to discuss, please email into chat@theaa.com with Reference number FOR 47949. Please could you also include your full name, address and policy number.
Thank you
The AA

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Spax360's Response to Spax360's Review

Written on: 09/08/2013

Since posting my review AA have contacted me to say that although the delay flight was not covered expenses associated with the delay will be covered. If so my rating will go up, however, it would have been useful if the claims rep I spoke to originally had told me this.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★☆☆☆☆

“Rip off”

Written on: 03/04/2013

I had to make a claim after my handbag was stolen. I had an annual travel policy with them, which I had renewed. They then told me they dont cover my phone (they apparently dont cover android phones) or the stolen cash as the cash was under £80, it was for £64, hidden on page 30 of their policy book apparently) Both of these major things should be pointed out when either taking out the policy or in the letter that accompanies your policy docs, but they arent. They are useless in the call… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Dh2011's Comment

Written on: 05/04/2013

Hello. We’d like to address this with you, if you have any outstanding queries, please email your full name, address and policy number to chat@theaa.com with Reference FOR39085. Regards, the Official Representative of The AA.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“AA aka drakefield insurance”

Written on: 22/12/2012

took the annual travel insurance with AA out jan 2012 had a small claim for doctors bill while on holiday ..it took4 months to settle the claim [less than £80] they tried every way not to pay ie my claim was lost in the post,they posted my claim form out[I never recieved it] to wanting for me to pay my doctorstating that I did not have gastro enteritis when i went on holiday,[Iwas sick the last 2 days of a 14 day holiday....BEWARE AA INSURANCE IS ALSO KNOWN AS DRAKEFIELD A 100% OWNED AA… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Dh2011's Comment

Written on: 25/01/2013

Hello, there are a number of points raised in your post that we would very much like to discuss with you. Please email into us, our address is chat@theaa.com and title reference FOR32861. We look forward to hearing from you. The AA

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Cancharani's Comment

Written on: 11/03/2013

Thank you for posting your bad experience with the AA, had I not read it, I'd have purchased my travel insurance with the AA. I am going back to Columbus Direct now. Phew!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★★★★★

“Great stuff”

Written on: 19/09/2012

Front end - display reviews: Review text, Quality of Service (stars), Value (stars), Overall (stars).Front end - display reviews: Review text, Quality of Service (stars), Value (stars), Overall (stars).Front end - display reviews: Review text, Quality of Service (stars), Value (stars), Overall (stars).Front end - display reviews: Review text, Quality of Service (stars), Value (stars), Overall (stars).Front end - display reviews: Review text, Quality of Service (stars), Value (stars), Overall… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Db4111's Comment

Written on: 02/01/2013

do not understand this review this seems to be an auto generated review and a false one

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★★

“Excellent service”

Written on: 15/09/2012 by PFALCON (1 review written)

I have been a customer for 11 years now. I have had to call upon thir services 5 times now. Each time they have really looked after me and my family. Excellent… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“Breakdown Service”

Written on: 09/09/2012

Very pleased with the breakdown service that the AA have provided over the years… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“ICICI Lombard General Insurance”

Written on: 31/08/2012

ICICI Lombard is a great private insurance company with solid history. I bought all my insurance from ICICI Lombard because i get great benefits while buying every insurance from them. Their website is helpful to fetch all the relevant information related to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“good insurance”

Written on: 16/08/2012 by mariaaa (2 reviews written)

very nice insurance, been use it in my last trip to canada, when i gotr a small injury after an accident with a bike and had no problems in receiving all my money spent on medical services… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Avoid this insurance - it's OK provided you don't need it!”

Written on: 14/08/2012

I chose AA insurance because I trust(ed) the brand - certainly not because they were the cheapest. I have an Annual Policy, and my daughter went on holiday with some school-friends before going to University. She had a bag stolen on a Greek beach, containing a camera, mobile phone, and 50 Euros. She had to take a taxi costing 25 Euros to the nearest police station to report it. When I phoned Drakefield, I discovered that Mobile Phones aren't covered - 'they're covered by Mobile Phone insurance'… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Dh2011's Comment

Written on: 15/08/2012

Hello there, we are eager to review this with you after reading your post. We invite you to email chat@theaa.com with your details and reference FOR16421 so that we can try and help. Regards, Claire, The AA.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Neil49Ers's Comment

Written on: 20/08/2012

Don't let Dh2011's comment fool anyone - I emailed with the reference and details of the problem. The email was ignored.
I am in the process of cancelling my AA Membership - I simply don't trust them anymore

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★★★★☆

“They are good!”

Written on: 12/07/2012

AA Insurance was excellent when I needed to make a claim. My brother had a stroke (I am next of kin)and was in intensive care - a week before my friend and I were due to travel to Tenerife. The holiday company would not accept a postponement as it was too near departure. There was quite a bit of paperwork for the AA Insurance( Drakefield Insurance) however was completed they dealt with the claim quickly and effectively. I was really pleased with the outcome… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Qutab Hotel in Delhi”

Written on: 10/07/2012 by deveshghij (1 review written)

Qutab Hotel in New Delhi is a 5 Star hotel that offers luxurious stay in the heart of the bustling city. Hotel Qutab offers all the facilities and luxury that you would expect in a 5 star hotel. The well trained staffs of the hotel gives 24 hours service and ensures that you stay in complete comfort. Qutab Hotel in New Delhi offers 62 rooms, one suite and 30 service apartments. The rooms are further divided into standard rooms and executive rooms. Other services and amenities available at… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Good insurance”

Written on: 29/06/2012 by likeabean (2 reviews written)

Broke my leg while skiing in Switzerland, last winter. Got to call them right afterwards and I got specific instructions on what to request from the hospital administration. When I got back, I submitted all the papers and got a whole refund, but the process took a while (about 3-4 weeks). Thankfully, the staff was very helpful… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Helpful. Prompt payment.”

Written on: 08/06/2012 by Haxtonflyer (1 review written)

Rushed by ambulance to A and E whilst on holiday in France last year (August 2012). Spent 3 days on Cardiology ward whilst condition was stabilised. Contacted insurance company as soon as admitted to hospital. On return to UK all expenses covered by Drakefield (AA) - this was the 20% not covered by EHIC. Would recommend… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Derekbywater's Response to Haxtonflyer's Review

Written on: 10/07/2012

I had a very similar experience and couldn't recommend AA enough!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Worthless travel insurance for stolen items”

Written on: 28/04/2012 by RoyDad (2 reviews written)

The exclusions seem to make this policy worthless for us. We were broken into and a few valuables not in the room safe were taken. Drakefield Insurance that back the AA policy do not cover valuables left in a room not in a safe so we lost around 4-500 pounds. Their list of valuables just do not fit in a safe. The remaining items did not make it up to the excess. When I spoke to the claims department they said I should make a claim so much time and effort was spent on the claim only for them to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“AA Travel insurance Review”

Written on: 30/03/2012 by 76RedChris (1 review written)

I purchased AA Travel Insurance (underwritten by a company called Drakefield Insurance) back in October 2011 to cover my four-month backpacking trip to South Africa. Unfortunately I required medical treatment for a chest/heart problem whilst in Johannesburg and sought assistance at the nearest medical centre. As is common practice I had to pay up front and then seek recompense from my insurer. My total bill was +/- £200. AA Travel Insurance provide you with a credit card size information… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Honestyfirst's Response to 76RedChris's Review

Written on: 20/07/2012

There are several companies in the marketplace that effort to befool blameless public and run away with their money. For that reason, it is better to check the legal and qualified status of the company before hiring it.

So, visit on this Site: http://www.honestyfirstautotransport.com/

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

76Redchris's Response to 76RedChris's Review

Written on: 28/08/2012

@Desand1's....I would also consider using AA/Drakefield for future trips too and am delighted my review has pointed you in their direction. Of course I hope you have no need to call upon their services on your upcoming vacation but, based on my sole experience with their product, I would be confident that, should the unfortunate occur, they would fulfil their duties towards you....

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Desand1's Response to 76RedChris's Review

Written on: 27/08/2012

Sounds to me that you were treated quite fairly by AA/ Drakefield. It would have been quite simple to say that to start with. But then I see below that you are a lawyer and it makes sense. Many lawyers like yourself feel compelled to spew a lot of words and essentially say nothing, just to convince themselves they have something to say. I will remember AA/ Drakefield for my next vacation.
d.s.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

76Redchris's Response to 76RedChris's Review

Written on: 26/07/2012

Oh dear 'Guest' 26/7/2012.....seems anyone whose opinion differs from yours warrants an abusive comment. The exchange rate was, in my opinion, a valid point to highlight and the initial manner in which I was treated also relevant to my review. The key really being "in my opinion"...as with all reviews. And to dismiss another of your baseless assumptions, as an attorney I dutifully read ALL small print. So, to conclude, taking into account my first-hand experience of AA Travel Insurance I believe they entirely merit a high rate, but not the maximum available rating.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Guest's Response to 76RedChris's Review

Written on: 26/07/2012

Not sure what your problem is, looks 2 me as if the company you quoted and the AA did as they had 2 do. And whatever happened 2 u re your claim will have been mentioned in your original application /claims form (small print) the ones u probably did not bother 2 read. U got what you expected and 2 rabbit on about the exchange rate is total rubbish on your part my experience of insurance companies is that they do not settle that quick so next time you run into good service like that do not complain about nothing get a life!! And give the appropriate marks FULL

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 5 Comments
overview