AA Travel Insurance Reviews
Latest Reviews
★☆☆☆☆
“Rip off”
Written on: 03/04/2013
I had to make a claim after my handbag was stolen. I had an annual travel policy with them, which I had renewed. They then told me they dont cover my phone (they apparently dont cover android phones) or the stolen cash as the cash was under £80, it was for £64, hidden on page 30 of their policy book apparently) Both of these major things should be pointed out when either taking out the policy or in the letter that accompanies your policy docs, but they arent. They are useless in the... (read more)
★☆☆☆☆
“AA aka drakefield insurance”
Written on: 22/12/2012
took the annual travel insurance with AA out jan 2012 had a small claim for doctors bill while on holiday ..it took4 months to settle the claim [less than £80] they tried every way not to pay ie my claim was lost in the post,they posted my claim form out[I never recieved it] to wanting for me to pay my doctorstating that I did not have gastro enteritis when i went on holiday,[Iwas sick the last 2 days of a 14 day holiday....BEWARE AA INSURANCE IS ALSO KNOWN AS DRAKEFIELD A 100% OWNED AA... (read more)
Dh2011's Comment
Written on: 25/01/2013
Hello, there are a number of points raised in your post that we would very much like to discuss with you. Please email into us, our address is chat@theaa.com and title reference FOR32861. We look forward to hearing from you. The AA
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Cancharani's Comment
Written on: 11/03/2013
Thank you for posting your bad experience with the AA, had I not read it, I'd have purchased my travel insurance with the AA. I am going back to Columbus Direct now. Phew!
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★★★★★
“Great stuff”
Written on: 19/09/2012
Front end - display reviews: Review text, Quality of Service (stars), Value (stars), Overall (stars).Front end - display reviews: Review text, Quality of Service (stars), Value (stars), Overall (stars).Front end - display reviews: Review text, Quality of Service (stars), Value (stars), Overall (stars).Front end - display reviews: Review text, Quality of Service (stars), Value (stars), Overall (stars).Front end - display reviews: Review text, Quality of Service (stars), Value (stars), Overall... (read more)
Db4111's Comment
Written on: 02/01/2013
do not understand this review this seems to be an auto generated review and a false one
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★★★★★
“Excellent service”
Written on: 15/09/2012 by PFALCON
I have been a customer for 11 years now. I have had to call upon thir services 5 times now. Each time they have really looked after me and my family. Excellent (read more)
★★★☆☆
“Breakdown Service”
Written on: 09/09/2012
Very pleased with the breakdown service that the AA have provided over the years. (read more)
★★★★★
“ICICI Lombard General Insurance”
Written on: 31/08/2012
ICICI Lombard is a great private insurance company with solid history. I bought all my insurance from ICICI Lombard because i get great benefits while buying every insurance from them. Their website is helpful to fetch all the relevant information related to. (read more)
★★★★☆
“good insurance”
Written on: 16/08/2012 by mariaaa (2 reviews written)
very nice insurance, been use it in my last trip to canada, when i gotr a small injury after an accident with a bike and had no problems in receiving all my money spent on medical services (read more)
★☆☆☆☆
“Avoid this insurance - it's OK provided you don't need it!”
Written on: 14/08/2012
I chose AA insurance because I trust(ed) the brand - certainly not because they were the cheapest. I have an Annual Policy, and my daughter went on holiday with some school-friends before going to University. She had a bag stolen on a Greek beach, containing a camera, mobile phone, and 50 Euros. She had to take a taxi costing 25 Euros to the nearest police station to report it. When I phoned Drakefield, I discovered that Mobile Phones aren't covered - 'they're covered by Mobile Phone... (read more)
Dh2011's Comment
Written on: 15/08/2012
Hello there, we are eager to review this with you after reading your post. We invite you to email chat@theaa.com with your details and reference FOR16421 so that we can try and help. Regards, Claire, The AA.
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Neil49Ers's Comment
Written on: 20/08/2012
Don't let Dh2011's comment fool anyone - I emailed with the reference and details of the problem. The email was ignored.
I am in the process of cancelling my AA Membership - I simply don't trust them anymore
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★★★★☆
“They are good!”
Written on: 12/07/2012
AA Insurance was excellent when I needed to make a claim. My brother had a stroke (I am next of kin)and was in intensive care - a week before my friend and I were due to travel to Tenerife. The holiday company would not accept a postponement as it was too near departure. There was quite a bit of paperwork for the AA Insurance( Drakefield Insurance) however was completed they dealt with the claim quickly and effectively. I was really pleased with the outcome. (read more)
★★★★☆
“Qutab Hotel in Delhi”
Written on: 10/07/2012 by deveshghij (1 review written)
Qutab Hotel in New Delhi is a 5 Star hotel that offers luxurious stay in the heart of the bustling city. Hotel Qutab offers all the facilities and luxury that you would expect in a 5 star hotel. The well trained staffs of the hotel gives 24 hours service and ensures that you stay in complete comfort. Qutab Hotel in New Delhi offers 62 rooms, one suite and 30 service apartments. The rooms are further divided into standard rooms and executive rooms. Other services and amenities available at... (read more)
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Showing 1 - 10 of 32 Reviews
★★★★☆
“Good insurance”
Written on: 29/06/2012 by likeabean (2 reviews written)
Broke my leg while skiing in Switzerland, last winter. Got to call them right afterwards and I got specific instructions on what to request from the hospital administration. When I got back, I submitted all the papers and got a whole refund, but the process took a while (about 3-4 weeks). Thankfully, the staff was very helpful. (read more)
★★★★☆
“Helpful. Prompt payment.”
Written on: 08/06/2012 by Haxtonflyer
Rushed by ambulance to A and E whilst on holiday in France last year (August 2012). Spent 3 days on Cardiology ward whilst condition was stabilised. Contacted insurance company as soon as admitted to hospital. On return to UK all expenses covered by Drakefield (AA) - this was the 20% not covered by EHIC. Would recommend. (read more)
Derekbywater's Response to Haxtonflyer's Review
Written on: 10/07/2012
I had a very similar experience and couldn't recommend AA enough!
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★☆☆☆☆
“Worthless travel insurance for stolen items”
Written on: 28/04/2012 by RoyDad (2 reviews written)
The exclusions seem to make this policy worthless for us. We were broken into and a few valuables not in the room safe were taken. Drakefield Insurance that back the AA policy do not cover valuables left in a room not in a safe so we lost around 4-500 pounds. Their list of valuables just do not fit in a safe. The remaining items did not make it up to the excess. When I spoke to the claims department they said I should make a claim so much time and effort was spent on the claim only for them... (read more)
★★★★☆
“AA Travel insurance Review”
Written on: 30/03/2012 by 76RedChris (1 review written)
I purchased AA Travel Insurance (underwritten by a company called Drakefield Insurance) back in October 2011 to cover my four-month backpacking trip to South Africa. Unfortunately I required medical treatment for a chest/heart problem whilst in Johannesburg and sought assistance at the nearest medical centre. As is common practice I had to pay up front and then seek recompense from my insurer. My total bill was +/- £200. AA Travel Insurance provide you with a credit card size information... (read more)
Honestyfirst's Response to 76RedChris's Review
Written on: 20/07/2012
There are several companies in the marketplace that effort to befool blameless public and run away with their money. For that reason, it is better to check the legal and qualified status of the company before hiring it.
So, visit on this Site: http://www.honestyfirstautotransport.com/
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Guest's Response to 76RedChris's Review
Written on: 26/07/2012
Not sure what your problem is, looks 2 me as if the company you quoted and the AA did as they had 2 do. And whatever happened 2 u re your claim will have been mentioned in your original application /claims form (small print) the ones u probably did not bother 2 read. U got what you expected and 2 rabbit on about the exchange rate is total rubbish on your part my experience of insurance companies is that they do not settle that quick so next time you run into good service like that do not complain about nothing get a life!! And give the appropriate marks FULL
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76Redchris's Response to 76RedChris's Review
Written on: 26/07/2012
Oh dear 'Guest' 26/7/2012.....seems anyone whose opinion differs from yours warrants an abusive comment. The exchange rate was, in my opinion, a valid point to highlight and the initial manner in which I was treated also relevant to my review. The key really being "in my opinion"...as with all reviews. And to dismiss another of your baseless assumptions, as an attorney I dutifully read ALL small print. So, to conclude, taking into account my first-hand experience of AA Travel Insurance I believe they entirely merit a high rate, but not the maximum available rating.
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Desand1's Response to 76RedChris's Review
Written on: 27/08/2012
Sounds to me that you were treated quite fairly by AA/ Drakefield. It would have been quite simple to say that to start with. But then I see below that you are a lawyer and it makes sense. Many lawyers like yourself feel compelled to spew a lot of words and essentially say nothing, just to convince themselves they have something to say. I will remember AA/ Drakefield for my next vacation.
d.s.
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76Redchris's Response to 76RedChris's Review
Written on: 28/08/2012
@Desand1's....I would also consider using AA/Drakefield for future trips too and am delighted my review has pointed you in their direction. Of course I hope you have no need to call upon their services on your upcoming vacation but, based on my sole experience with their product, I would be confident that, should the unfortunate occur, they would fulfil their duties towards you....
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★☆☆☆☆
“Please never use this company!!!”
Written on: 03/02/2012
We have finally settled our claim after 6 months - but please avoid this company! My partner and I traveled to the South of France for a two week camping holiday. However our trip was cut short when a small cut on my leg became infected and I was rushed to a French Hospital to remove the infected tissue, I didn't respond to the antibiotics and the hospital advised me to return to the UK. On arriving in the UK I went straight to A&E, and after 4 months of treatment I was able to walk again.... (read more)
Guest's Comment
Written on: 25/04/2012
it is your responsibilty to read your policy terms and conditions prior to your departure as they do contain inmportant information including what to do in the event of a medical emergency and how to make a claim.
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★☆☆☆☆
“Successful claim in end but would never use again”
Written on: 26/10/2011 by NeilDaunder (2 reviews written)
I had single trip travel insurance with the AA and whilst in the US my wife got an infection that needed treatment. First, you deal with (read more)
★☆☆☆☆
“The AA Want access to your dead relatives medical records ”
Written on: 24/10/2011 by DPontin1 (2 reviews written)
I am writing this review as a warning to others who would take out AA travel insurance. I traveled out to the US on September 12 2011 for a 2 week break my Brother passed away suddenly at home two days after I arrived out there and I had to curtail my Holiday and return early to bury him. I filed a claim with the AA Drakefield insurance company for the curtailment. I supplied them with all the documents that they asked for including a death certificate to prove his passing and that it was... (read more)
Guest's Response to DPontin1's Review
Written on: 25/04/2012
You should of read the terms and conditions, the policy will not provide cover if you have to cancel or cut short your trip due to a pre existing medical condition of anyone who is not insured on this policy, if you purcahsed this policy iver the phone, you would have been told this.
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★☆☆☆☆
“DO NOT USE AA TRAVEL INSURANCE LOOK AT THE...”
Written on: 25/06/2010
DO NOT USE AA TRAVEL INSURANCE LOOK AT THE DEPRECIATION TABLE!!!!!!
YOU WILL NOT GET YOUR CLAIM TO THE FULL AMOUNT..
GO ELSEWHERE.................
(read more)
★☆☆☆☆
“Like many others I was recently stranded in the USA...”
Written on: 14/05/2010
Like many others I was recently stranded in the USA due to the volcanic ash for a further 10 days. On return to the UK I called the AAtravel insurance helpline to be told I could no make a claim and was not covered either under delayed departure or catastrophe quite curtly by the call centre girl. The final blow being when I asked for a claim form to be sent to me to view and this was refused!
Do not under any circumstances use the AA for your travel insurance - to add to this on the...
(read more)
★★★☆☆
“I regularly take out an annual worldwide travel...”
Written on: 30/04/2010 by monone (2 reviews written)
I regularly take out an annual worldwide travel insurance using the AA brokerage. Last year I had a huge claim when my luggage was stolen at the Eurostar station in Brussels. After several letters etc I was paid in full. This year I renewed my policy and also insured my two kids on a single trip policy - for a trip of a lifetime to The USA. We were delayed one week due to the erupting volcano. Imagine our sur[prise when we claimed. The policy for the kids, 1Stop Travel Insurance was... (read more)
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Showing 11 - 20 of 32 Reviews
★☆☆☆☆
“i was insured for trip of a life time for me and our...”
Written on: 28/04/2010 by jodeadnut (1 review written)
i was insured for trip of a life time for me and our family to florida i ended up stranded because of the icelandic volcano i was stuck for 10 extra days on my return i phoned to claim. i was told no your not covered by an extremely rude girl with no compassion understaning of concern. She then went on to tell me i was covered for lots of other thing but not this she never asked for my policy number nor my name she was just plain rude. I will NEVER EVER use the AA for anything again and urge... (read more)
★☆☆☆☆
“lost holiday accomodation booking due to vulcano - AA...”
Written on: 28/04/2010
lost holiday accomodation booking due to vulcano - AA won't pay, "Dear Sir,
Thank you for your email.
The underwriters for AA Travel insurance have instructed under this policy cover for cancellation, delay and missed departure only extends to specified risks. As the situation does not fall under any of the definitions, regrettably no cover will apply."
!?! There is no reason someone should insure with AA
(read more)
★☆☆☆☆
“The AA are not covering passengers caught up in the...”
Written on: 23/04/2010
The AA are not covering passengers caught up in the recent volcano. What is the point in taking out insurance from a reputable company if they won't payout. Definately avoid. I will not be using the AA for any products in the future.Poor customer service. (read more)
★☆☆☆☆
“AA travel insurance maybe cheap but it is not good...”
Written on: 22/01/2010
AA travel insurance maybe cheap but it is not good value for money because they do not like paying out on the insurance. They will make you jump through ever smaller hoops and use any small print they can find to avoid paying out. Even a simple claim becomes a major effort to gather all the bits of paper and evidence they want. My advice is to avoid this lot (read more)
★☆☆☆☆
☆☆☆☆☆
“We found out they managed to not pay the airline for...”
Written on: 24/06/2009
We found out they managed to not pay the airline for our international trip. We found this out the night before the trip. The receipt they give you is worthless. They charged a $500 penalty for a ticket change which is legally limited to $200. They booked a ticket two days before the trip and didn't tell us. We had not contacted them for several months. They charged us $500 more then the original receipt said. We will NEVER use AA TRAVEL again. (read more)
☆☆☆☆☆
“ Decided to go with a reputable company for my travel...”
Written on: 04/06/2009 by stuart5371 (1 review written)
Decided to go with a reputable company for my travel insurance to the USA.so we chose the AA travel insurance and they ended up being a complete nightmare.
My father-in-law died 12 hours before we were to fly, quite suddenly,out of the blue.never had been ill.
no problem we thought claiming from our insurance.
how wrong we were.they made all excuses not to pay out, saying that we knew about my fathers condition.(which we did not at all!)they wanted medical report after medical report,...
(read more)
☆☆☆☆☆
“My mother was also ill whilst on holiday with me, her...”
Written on: 04/11/2008 by finch8860 (1 review written)
My mother was also ill whilst on holiday with me, her medical bills were higher than mine, she was insured with direct line that paid up within 5 days and handled her claim on the phone. AA insurance asked me for my cruise ticket of which was handed in when I embarked the ship, now I am to send my booking confirmation showing how much I paid and who traveled with me for my medical claim! (I fail to see why this is necessary) - they have already had the receipts from the ships doctor with my... (read more)
★★★★★
“The AA Travel Insurance website seems to have had a...”
Written on: 28/10/2008
The AA Travel Insurance website seems to have had a complete overhaul... much more competitive product and pricing than when I last looked at using them...nice to see a major brand available at 'online' prices! (read more)
★★★★★
“Myself and my husband had Annual Travel Ins. and were...”
Written on: 13/01/2008
Myself and my husband had Annual Travel Ins. and were due to go away for a weekend trip to Bulgaria. We both fell ill, couldn't go away and after sending AA our doctor's paper, we were compensated for the full amount of the trip.
(read more)
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Showing 21 - 30 of 32 Reviews
☆☆☆☆☆
“AA Travel Insurance - One of the most expensive sites...”
Written on: 05/07/2005 by Graham L (5 reviews written)
AA Travel Insurance - One of the most expensive sites I visited, if I want insurance I'd recommend an insurance company, not a car repair firm. (read more)
☆☆☆☆☆
“I think the AA should stick to what they do...”
Written on: 24/05/2005 by Cynth03 (1 review written)
I think the AA should stick to what they do best....fixing cars. Travel insurance is best left to the experts that can give professional advice to claimants and are experts in their field and have the resources to answer phones and take messages and give comprehensive advice as to what is required by them when submitting a claim. (read more)
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Dh2011's Comment
Written on: 05/04/2013
Hello. We’d like to address this with you, if you have any outstanding queries, please email your full name, address and policy number to chat@theaa.com with Reference FOR39085. Regards, the Official Representative of The AA.