AA Travel Insurance Reviews

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AA Travel Insurance

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Latest Reviews

★☆☆☆☆

“The most unhelpful and rude company ever!”

Written on: 24/11/2016 by taPreston75 (1 review written)

This was a nightmare from the start. We went with the AA because we thought we knew the company, but it's not the AA, it's the company that handles all of their work that's the problem, and by extension, the AA. We went to a private osteopath with a herniated disc, in a European country where free healthcare take an awful long time and a lot of fuss. After 2 appointments with her and not being able to do work, our money was running out so we requested direct billing for an MRI scan. The lady… Read Full Review

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★☆☆☆☆

“Go somewhere else”

Written on: 10/07/2016 by ziFaulkner43 (1 review written)

Delayed flights, lost baggage, had to make alternative arrangements kept all the receipts thinking i would get something back ? €000000 There must be better insurance out there, you will be on the phone for ever and a sweet talking gentleman will tell you he will sort it our for you, forget that. For such a long established company like the AA i was disappointed. I won't be renewing my insurance here… Read Full Review

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★☆☆☆☆

“Bad communication”

Written on: 25/03/2016 by AbrilThurston (1 review written)

Be careful if you purchase this as they do not tell you that somewhere in small print they automatically renew this the following year and take the money from your account unless you contact them to say you no longer require. This is not just with Direct Debit - they take it out of your Debit Card also. Mine was deducted from my account a whole week before it was due despite the fact I had no intention of renewing this as we will not be travelling abroad for the forseeable future. The same… Read Full Review

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★★★★★

“Paid all my medical expenses without any quibbles....”

Written on: 16/03/2016 by GretchenBatchelor186 (1 review written)

Broke my arm and ankle snowboarding. AA paid for a on piste and helicopter rescue while I was still on holiday. They then paid for all off my medical fees, medications, taxi back from hospital and my lift pass which I was unable to use. I kept all my receipts and invoices for everything, sent them to the AA and I was reimbursed within 4 weeks. Very happy with the service. Customer service was very good too. It cost me £15. Bargain!!… Read Full Review

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★☆☆☆☆

“Don't buy this”

Written on: 12/02/2016

Purchased AA Travel Insurance as The AA was a company I thought I knew. All went well until I was mugged while on holiday and I tried to put in a claim. First of all the insurance isn't an AA product, the AA are only the agents. I had to phone a company I had never heard of. I was sent a huge form to fill in but was told over the phone that my mobile phone wasn't covered and I would have to pay the first £50 of the claim on the other items, which barely came to this in any case. I'd read my… Read Full Review

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★☆☆☆☆

“these people are weasels who wriggle out of the claim”

Written on: 13/09/2015 by hamerl (1 review written)

really terrible experience with this company after experience lifechanging injury on holiday in Austria. So far have not seen a single penny and I have lost count of the hours I have spent submitting documents and calling them. AVOID AVOID AVOID… Read Full Review

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★☆☆☆☆

“Very difficult to make a claim would not use again ...”

Written on: 09/09/2015

I had to come back early from my holiday as my mum was very ill and i was advised to come back early by the hospital. When I went to make my claim for the flight I had to pay for to come home early AA Travel insurance made it very difficult to make my claim. The wanted a letter from my mum's doctor which was very difficult to get, so I asked if they could send me a form for the doctor to complete, but they could not do this as they don't have any forms. My sister made the same claim with her… Read Full Review

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★☆☆☆☆

“Awful Service, Long telephone hold queues, No resoultion”

Written on: 05/05/2015 by ogWiley310 (1 review written)

Awful Insurance, The AA left me stranded in Canada with no insurance (very hard to get insurance once you've left the country) on a WINTER SPORTS HOLIDAY, because I couldn't get through to them on a bank holiday to extend the duration...despite sending multiple (unanswered) emails. Not very helpful in any context, basically got given the thanks for your previous money but go away now! Will never ever use them again, they ruined the end of my holiday! You would think that the AA would have a… Read Full Review

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★☆☆☆☆

“Legal robbery and mostly poor service”

Written on: 13/04/2015 by james2k2 (1 review written)

I bought the AA Travel Insurance and paid a little extra for the supposed better policy, with a lower excess. Lo and behold, I actually had an accident which meant I needed to get home as soon as possible. Upon my return, I was hospitalised for 2 weeks with my injury, and I made an effort to gather all the relevant paper work and contacted the AA to get the ball rolling on my claim. By the time I got home, a letter had arrived detailing the answers I gave to the questions over the phone and… Read Full Review

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★☆☆☆☆

“ AA RIP OFF !!! YOU BUY NOTHING !!!”

Written on: 19/11/2014 by turist1 (1 review written)

I purchased travel ins. for 3 travellers my flight was delayed 27 1/2 hours at Dubai I tried to claim but was informed i was only insured for a delay at the ARRIVAL! airport how you can be delayed at your arrival airport I dont understand however on being passed on to the supervisor I was told I was only insured for a delay at the departure airport on challenging this I was then told as my delay was a connecting flight ( was actually a refuell stop of 1 hour) this was not covered, on… Read Full Review

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★☆☆☆☆

“AVOID!!!!”

Written on: 14/10/2014 by Murray1946 (1 review written)

I am going to add my story to the unhappy customers! last year i had to stay longer in italy because of bad health had to rebook my flight and extend my car rental. i got my medical certificate as suggested by them. after going through all the burocratic stuff, filling up endless modules. they found 101 excuses not to pay me. one of which was that i should get a certificate from and doctor in UK??!! i was sick in italy right? also they wouldn't reimbourse the car rental, was i supposed to take… Read Full Review

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★★☆☆☆

“Problems just getting the policy”

Written on: 29/09/2014 by Ashlyn181 (1 review written)

My single trip policy wasn't the cheapest on comparison site, yet excess lower than most and AA is a brand I have come to trust over the years. After purchasing the policy online I received an email with basic details to check and the promise of full policy in 24 hours. When I checked I noticed that the details were MR not MRS as I intended, I telephoned to inform of mistake and rectify. Firstly the young lady was quite rude in informing me that i must have chose MR from drop down box I said… Read Full Review

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The Aa's Comment

Written on: 01/10/2014

Hello Ashlyn181, we are sorry to hear you are unhappy. We hope that you have contacted us to address your dissatisfaction, if not please get in touch via our website the 'contact us' page, we will be happy to help with this. Kind Regards, The AA

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★☆☆☆☆

“Misleading and poor”

Written on: 11/08/2014 by KeaganNewman (1 review written)

I purchase travel insurance with AA, annual, multi-trip within Europe. I had them on the phone a number of times to make sure it was the right cover. When my travel arrangements fell through and I had to buy another ticket their Claim Centre told me my claim was ineligible because it wasn't a direct flight but 2 connecting flights. I then phoned AA and they quoted me a different reason why my claim was ineligible. Apparently, it was because I did not buy an extension pack. However, I was… Read Full Review

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★☆☆☆☆

“No Help and worthless”

Written on: 07/08/2014 by 416Torres (1 review written)

Lost an item when in transit with airline this was not pointed out to me not worth the paper its written on. When I asked the AA they said I was covered but would not stand by what they said as policy is with third party… Read Full Review

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★☆☆☆☆

“AN ABSOLUTE RIP OFF YOUR MONEY AND YOU WON'T GET ANY HELP”

Written on: 30/07/2014 by Taylor1990 (1 review written)

I'm absolutely disgusted by the incompetence, lack of knoweledge and completely indifference from this garbage organsiation. I paid a extra premium to insure my current medical problems just incase and a lot of other insurers included this health problem with out an extra fee. I also paid an excess waiver £77 total been barely abroad for 3 weeks and had to come back on medical grounds. While I was abroad I never managed to get through to any one to discuss my situation and the Live chat chap… Read Full Review

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★☆☆☆☆

“Useless Travel Insurance”

Written on: 23/07/2014 by Nunezgi255 (1 review written)

We purchased a single trip policy for a holiday in Spain travelling by rail through France and Spain. Unfortunately our return journey was impacted by the recent French rail strike leaving us stranded in Barcelona for three days more than planned. On our return home we pursued a claim only to be told that our particular circumstances were not covered by the policy. Weasel-like wording meant that, as it wasn't the first leg of our return journey that was impacted, we weren't covered. What… Read Full Review

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★☆☆☆☆

“Claim dept diabolical ”

Written on: 19/07/2014 by Wakenshaw (1 review written)

Not impressed straight forward claim turned into nightmare . I had not realised they out sourced the claims, sale are open all day claims 9 to 5 .and when you do get through they will say anything to get you off the phone. Calls and emails ignored . I have used AA holiday ins for years with no claims wont be using them again… Read Full Review

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The Aa's Response to Wakenshaw's Review

Written on: 22/07/2014

Hello, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

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★☆☆☆☆

“Avoid Avoid Avoid”

Written on: 13/05/2014 by Stout313 (1 review written)

Travelled with 8. Got caught out in Florida due to Icelandic ash cloud. Stuck out in the States for 2 extra weeks. AA paid nothing to help our situation. Claimed it was an act of God. Not worth buying a policy. Support was nil. Others around us who had taken policies with other companies were paid compensation. Would never use AA for any kind of insurance again. Thought that going through them would be using a reputable company. Decent price policy but free bank insurance would have paid out… Read Full Review

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★☆☆☆☆

“AA Travel Insurance - No clear claims procedure!”

Written on: 22/04/2014 by Jbblamitg (1 review written)

The AA are good at charging high fees for their policy - but there is no simple process for the insured on what to do in the event of having to make a claim ..... the most important part .... the bit you really need! I called the AA, the lady who answered didn't know what to do, asked someone else and then gave me an emergency number for international use - and hadn't a clue what the country code was, never mind how the process worked from there on! It transpires that there are three… Read Full Review

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★☆☆☆☆

“Annual travel insurance”

Written on: 17/10/2013

Be careful when you buy an annual travel insurance as AA will generate another annual travel insurance automatically for another year when it runs out and taking money out from your card you used before - even if you don't need Annual travel insurance for next year any longer. I found this system outrageous trying to take money out from you for travel insurance which you don't need! I will never use AA Travel insurance any longer because of this outrageous system and I will never ever… Read Full Review

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The Aa's Comment

Written on: 18/10/2013

Hello, sorry to hear you are unhappy. If there is anything you would like us to address please email the details including your full name, address and policy number to chat@theaa.com with Reference FOR53910. Thank you

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