Bupa Health Insurance Reviews

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Latest Reviews

★★★★★

“breast cancer support”

Written on: 22/08/2016 by ronaldfitzpatrick (1 review written)

I set up a BUPA Fundamental policy in June this year for my wife and myself. My wife was referred to an oncology consultant 3/4 weeks ago the result of which confirmed breast cancer. BUPA have provided not only payment of diagnostics to date but help and support for both my wife and myself as it is needed. Their call centre is helpful and efficient with a specialist oncology team available. I have absolutely no complaints to make… Read Full Review

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★☆☆☆☆

“Bupa tries hard to not honour claims”

Written on: 02/08/2016 by KasenArmstrong (1 review written)

I had a Bupa dental insurance and it covered me for dental treatments up to 75% after four months of cover. I had fissure sealants done which my dentist said were a form of filling (and fillings are covered as dental treatments). After submitting the claim, I was told fissure sealants were not covered even though they are one of the first items listed on their claim form. I cancelled my policy with Bupa… Read Full Review

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★☆☆☆☆

“Bupa takes money and does not provide contractual services”

Written on: 16/05/2016

Just cancelled my Bupa Global insurance. As a Swiss citizen and living in London I wanted to have a comprehensive insurance. Bupa Global convinced me over the phone they are doing so. However, I was terrible sick at home - could not move. I called Bupa for an authorisation number. Rather than providing an authorisation number they wanted me to go to a GP which was impossible. Thanks god, my GP agreed to come and told me to sort out authorisation number with Bupa directly. In short I got service… Read Full Review

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★☆☆☆☆

“Deceitful underhand and incompetent”

Written on: 09/04/2016 by PatriciaUpton (1 review written)

Have been with BUPA 10 years, my cover is BUPA Worldwide Gold. BUPA have tripled their annual subscriptions and reduced benefits to ensure that should I really be in need, I will never be able to claim up to my annual subscription annually no matter how severe my condition - perhaps they may cover short term terminal illness - but there are plenty of fine print clauses that will enable them to escape this issue on many counts should it arise. BUPA's claims to be the best to care for their… Read Full Review

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★☆☆☆☆

“Don't choose BUPA”

Written on: 17/03/2016

I took out a policy six months ago. I have a pre-condition which I explained in detail and was told was covered and not excluded. Upon claim, turns out I'm not covered! They'll duck out of anything insurance companies, and BUPA's no different. At the end of the day their priorities are the shareholders, not patients… Read Full Review

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★★★★★

“I believe BUPA has saved my life”

Written on: 02/03/2016 by Leilaw187 (1 review written)

Treatment for secondary breast cancer: I thought I would write a review on my experience of BUPA the past 18 months during which I have been receiving treatment for secondary breast cancer. This spread to my bones, lungs and liver and I was told it was not curable but was to receive palliative care. I received chemotherapy and radiotherapy, and thanks to BUPA I was able to receive the 16 week chemotherapy treatment as well as my 4 weekly blood tests and a Denosumab injection (which I still… Read Full Review

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★☆☆☆☆

“Its a business, not a health provider”

Written on: 13/10/2015 by SAMPFW (4 reviews written)

They are shocking, if you need medical attention you are wasting your time, all they are interested in is making a heap of money, and if that means refusing you cover, thats what they will do, their referral system is a joke adding time to an already drawn out process, there are lots of really good providers out there, call a medical secretary, they will tell you the better ones, I doubt any of them would send you BUPA's way… Read Full Review

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Mays123's Response to SAMPFW's Review

Written on: 13/10/2015

Bupa tries as much as they can to avoid taking patience with many nonsense comments. First they say get a referral from GP. Then they cut the amount of treatments needed. They hassle you with different rules and company policies all the time. I would strictly tell people to avoid taking out cover with them.

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★☆☆☆☆

“unbelieveable care post miscarriage”

Written on: 28/09/2015 by fayeb19 (1 review written)

I called my work helpline today whilst still at the hospital after literally lust discovering I'd had my second miscarriage post 12 weeks. This wasn't my first miscarriage either and I hadn't bothered using them for the D&C first time but thought as it was the second we would use them to get some tests on the deceased fetus to get some answers as I knew 2 ladies at work who had done the same. The guy I spoke to said I wasn't covered for this as I hadn't had enough miscarriages (sorry clearly… Read Full Review

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★☆☆☆☆

“Very difficult to deal with as a provider. Terrible CS”

Written on: 15/09/2015 by ztWoodard219 (1 review written)

I work as a healthcare provider and I have to say that claiming money back on behalf of patients is a complete nightmare from BUPA International. They recently took two whole years to pay one invoice as they were apparently not happy with the way the invoice was presented. On each occasion it was up to us to chase the invoice; nobody from BI got in touch to explain that they were still unhappy or needed more information. It's taken two years and more hours than the payment was probably worth in… Read Full Review

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★☆☆☆☆

“BUPA may place you at considerable Financial Risk!”

Written on: 14/08/2015 by henrietta71 (1 review written)

Pre-authorised for consultation, treatment and follow-up appointment. Something happened to the group scheme, whereby it lapsed prematurely. No one told me at the time this happened. Consequently I am now having to self-fund the follow-up. Had the lapse occurred prior to treatment, I'd also be self-funding that too. I strongly resent BUPA's attitude that it is the company group scheme's prerogative and sole responsibility to inform their employees when such a lapse occurs. I believe that in the… Read Full Review

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★☆☆☆☆

“Hidden costs - stressful and upsetting process”

Written on: 12/08/2015

I have BUPA insurance through work and when I was referred for Varicose Vein treatment, thought it would make sense to use my insurance. I called BUPA and at each stage explained that I wasn't sure what the process was and that I'd never used private health insurance before, and each time they failed to tell me what I needed to do, or what pitfalls I needed to look out for in managing the costs of this straightforward treatment. The process was held up by the fact that they didn't tell me about… Read Full Review

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★☆☆☆☆

“i am a doctor of 20 years experience and had bupa...”

Written on: 29/06/2015 by seanmcevoy (1 review written)

i am a doctor of 20 years experience and had bupa health insurance for about 6 years before i needed to make a claim for a minor procedure(kidney stone). having been diagnosed in a+e i asked permission to see a consultant to arrange treatment and went ahead. BUPA refused to pay afterwords claiming they had only gave permission to see the consultant. I asked them if they had the request taped but surprise ,they didnt. I pointed out that I had explained my diagnosis on the phone while requesting… Read Full Review

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★☆☆☆☆

“Cancer care”

Written on: 25/05/2015 by JamirWilliams (1 review written)

I have had two operations within NHS related to my cancer treatment and BUPA will not pay me my cancer benefit, stating my operations were not related to cancer. Umm one operation was to remove the cancer and the second was to stage my cancer and remove other organs to avoid further spread. Also cancer care lines are premium rate and the staff on the oncology lines appear to be clueless about my cancer. Waste of my time, causing me stress and telling me that I am not covered on essential tests… Read Full Review

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★☆☆☆☆

“This company will damage your health”

Written on: 28/04/2015 by 80Long (1 review written)

Terrible company with terrible customer service. They will do anything to escape paying their duties. They are always very late in paying the claims. They ask you and your doctor for hell of info and reports that normally never asked for by insurance just to delay an approval or even don't approve at all. And sometimes they issue previous approval then don't pay it. Just don't be in this company it will damage your health ... Can't wait to get out!!!… Read Full Review

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★☆☆☆☆

“Bupa can damage your healthre”

Written on: 18/04/2015

Bupa is tricking us all. They have no interest in their members only to wriggle out of their responsibilies. Can't wait to get out of their lousy dishonest company. … Read Full Review

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★☆☆☆☆

“Was with Bupa international for 8 years and then...”

Written on: 05/02/2015 by SimeonCoyne215 (1 review written)

Was with Bupa international for 8 years and then switched to Bupa UK for 5 months and decided to go back to bupa international. i became unexpectedly pregnant about a month after and i was very surprised to find out that i had lost my maternity cover because they considered me as a "New" customer. ever since i have been back to what has now been rebranded Bupa Gloabl, they are fiding every excuse not to pay for my claims. it is as if the whole 8 years that i have been paying them about £300/… Read Full Review

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★☆☆☆☆

“Angst”

Written on: 25/01/2015 by 1941 (1 review written)

My husband and I have paid for BUPA health insurance for 30 to 40 years, during that time we have made very few claims between us. When the rules changed 3 years or so ago I had lengthy discussions with them about whether we would always be able to use consultants in our local teaching hospital, a very important point for us as age, at some stage, will begin to bite and the hospital is accessible by bus. I was assured that we would always have the choice of 2 or 3 consultants by the young… Read Full Review

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★☆☆☆☆

“Child Neglection From BUPA”

Written on: 16/10/2014 by ZSharif (1 review written)

My daughter had a policy with BUPA as well as my son. My daughter was ill and the GP recommended an allergy test to identify any possible foods that may be causing her sickness. A referral letter was sent to BUPA who refused the allergy test. My daughter was very ill at the time and this was explained that the NHS would take up to 6 weeks for her to get an appointment. My daughter is only two years old and BUPA stated that she had previous symptoms which is why the GP is asking for an allergy… Read Full Review

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★★★☆☆

“Deteriorating service”

Written on: 10/10/2014 by Arsenaultua192 (1 review written)

Appalled by my latest experience with BUPA. I have been a member for 50+ years, but could no longer recommend the company to anyone considering joining. BUPA has decided that it can decide who should treat me, and who should be my consultant, physician or surgeon, regardless of my history, previous treatment, GP referral etc. etc. BUPA's latest wheeze has been to refuse to fee assure my eye consultant - I have been his patient for eight years but have cost BUPA very little, three… Read Full Review

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★★☆☆☆

“Abandoned by BUPA - where is their integrity?”

Written on: 03/09/2014

Having paid into BUPA's Keystaff Scheme for 10 years I feel extremely angry at the way I have been treated in the past few days. I required vaginal prolapse surgery and had my operation on 28 July. This was pre-authorised by BUPA to include consultations, surgery hospital stay and a follow up appointment. I left my employers on 31 August and was not on cover after this date. My follow up appointment with my consultant is arranged for 8 September (this previously booked for 18 August, but… Read Full Review

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Henrietta71's Comment

Written on: 14/08/2015

I'm having a similar experience. Pre-authorised for consultation, treatment and follow-up appointment. Something happened to the group scheme, whereby it lapsed prematurely. No one told me at the time this happened. Consequently I am now having to self-fund the follow-up. Had the lapse occurred prior to treatment, I'd also be self-funding that too. I strongly resent BUPA's attitude that it is the company group scheme's prerogative and sole responsibility to inform their employees when such a lapse occurs. I believe that in the interests of all scheme policy members, BUPA should at the very least inform all policy members of the lapse as soon as it happens to protect the group members interests in the event the group admin fail to inform them themselves (as in my case). I cannot see how BUPA thinks it is in the least bit ethical to risk leaving members unknowingly exposed to considerable financial risk, the point of the insurance cover being to manage the financial risk of ill health in the first place. I'm disgusted with this company. Now because of this, trying to switch my cover with BUPA and maintain all cover for all my current conditions is proving a major gauntlet in itself due to similarly ludicrous policy decisions which they like to maintain with an iron fist. Compassion in health care. What a joke!

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