Bupa Health Insurance Reviews

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Latest Reviews

★☆☆☆☆

“BUPA may place you at considerable Financial Risk!”

Written on: 14/08/2015 by henrietta71 (1 review written)

Pre-authorised for consultation, treatment and follow-up appointment. Something happened to the group scheme, whereby it lapsed prematurely. No one told me at the time this happened. Consequently I am now having to self-fund the follow-up. Had the lapse occurred prior to treatment, I'd also be self-funding that too. I strongly resent BUPA's attitude that it is the company group scheme's prerogative and sole responsibility to inform their employees when such a lapse occurs. I believe that in the… Read Full Review

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★☆☆☆☆

“Hidden costs - stressful and upsetting process”

Written on: 12/08/2015

I have BUPA insurance through work and when I was referred for Varicose Vein treatment, thought it would make sense to use my insurance. I called BUPA and at each stage explained that I wasn't sure what the process was and that I'd never used private health insurance before, and each time they failed to tell me what I needed to do, or what pitfalls I needed to look out for in managing the costs of this straightforward treatment. The process was held up by the fact that they didn't tell me about… Read Full Review

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★☆☆☆☆

“i am a doctor of 20 years experience and had bupa...”

Written on: 29/06/2015 by seanmcevoy (1 review written)

i am a doctor of 20 years experience and had bupa health insurance for about 6 years before i needed to make a claim for a minor procedure(kidney stone). having been diagnosed in a+e i asked permission to see a consultant to arrange treatment and went ahead. BUPA refused to pay afterwords claiming they had only gave permission to see the consultant. I asked them if they had the request taped but surprise ,they didnt. I pointed out that I had explained my diagnosis on the phone while requesting… Read Full Review

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★☆☆☆☆

“Cancer care”

Written on: 25/05/2015 by JamirWilliams (1 review written)

I have had two operations within NHS related to my cancer treatment and BUPA will not pay me my cancer benefit, stating my operations were not related to cancer. Umm one operation was to remove the cancer and the second was to stage my cancer and remove other organs to avoid further spread. Also cancer care lines are premium rate and the staff on the oncology lines appear to be clueless about my cancer. Waste of my time, causing me stress and telling me that I am not covered on essential tests… Read Full Review

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★☆☆☆☆

“This company will damage your health”

Written on: 28/04/2015 by 80Long (1 review written)

Terrible company with terrible customer service. They will do anything to escape paying their duties. They are always very late in paying the claims. They ask you and your doctor for hell of info and reports that normally never asked for by insurance just to delay an approval or even don't approve at all. And sometimes they issue previous approval then don't pay it. Just don't be in this company it will damage your health ... Can't wait to get out!!!… Read Full Review

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★☆☆☆☆

“Bupa can damage your healthre”

Written on: 18/04/2015

Bupa is tricking us all. They have no interest in their members only to wriggle out of their responsibilies. Can't wait to get out of their lousy dishonest company. … Read Full Review

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★☆☆☆☆

“Was with Bupa international for 8 years and then...”

Written on: 05/02/2015 by SimeonCoyne215 (1 review written)

Was with Bupa international for 8 years and then switched to Bupa UK for 5 months and decided to go back to bupa international. i became unexpectedly pregnant about a month after and i was very surprised to find out that i had lost my maternity cover because they considered me as a "New" customer. ever since i have been back to what has now been rebranded Bupa Gloabl, they are fiding every excuse not to pay for my claims. it is as if the whole 8 years that i have been paying them about £300/… Read Full Review

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★☆☆☆☆

“Angst”

Written on: 25/01/2015 by 1941 (1 review written)

My husband and I have paid for BUPA health insurance for 30 to 40 years, during that time we have made very few claims between us. When the rules changed 3 years or so ago I had lengthy discussions with them about whether we would always be able to use consultants in our local teaching hospital, a very important point for us as age, at some stage, will begin to bite and the hospital is accessible by bus. I was assured that we would always have the choice of 2 or 3 consultants by the young… Read Full Review

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★☆☆☆☆

“Child Neglection From BUPA”

Written on: 16/10/2014 by ZSharif (1 review written)

My daughter had a policy with BUPA as well as my son. My daughter was ill and the GP recommended an allergy test to identify any possible foods that may be causing her sickness. A referral letter was sent to BUPA who refused the allergy test. My daughter was very ill at the time and this was explained that the NHS would take up to 6 weeks for her to get an appointment. My daughter is only two years old and BUPA stated that she had previous symptoms which is why the GP is asking for an allergy… Read Full Review

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★★★☆☆

“Deteriorating service”

Written on: 10/10/2014 by Arsenaultua192 (1 review written)

Appalled by my latest experience with BUPA. I have been a member for 50+ years, but could no longer recommend the company to anyone considering joining. BUPA has decided that it can decide who should treat me, and who should be my consultant, physician or surgeon, regardless of my history, previous treatment, GP referral etc. etc. BUPA's latest wheeze has been to refuse to fee assure my eye consultant - I have been his patient for eight years but have cost BUPA very little, three… Read Full Review

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★★☆☆☆

“Abandoned by BUPA - where is their integrity?”

Written on: 03/09/2014

Having paid into BUPA's Keystaff Scheme for 10 years I feel extremely angry at the way I have been treated in the past few days. I required vaginal prolapse surgery and had my operation on 28 July. This was pre-authorised by BUPA to include consultations, surgery hospital stay and a follow up appointment. I left my employers on 31 August and was not on cover after this date. My follow up appointment with my consultant is arranged for 8 September (this previously booked for 18 August, but… Read Full Review

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Henrietta71's Comment

Written on: 14/08/2015

I'm having a similar experience. Pre-authorised for consultation, treatment and follow-up appointment. Something happened to the group scheme, whereby it lapsed prematurely. No one told me at the time this happened. Consequently I am now having to self-fund the follow-up. Had the lapse occurred prior to treatment, I'd also be self-funding that too. I strongly resent BUPA's attitude that it is the company group scheme's prerogative and sole responsibility to inform their employees when such a lapse occurs. I believe that in the interests of all scheme policy members, BUPA should at the very least inform all policy members of the lapse as soon as it happens to protect the group members interests in the event the group admin fail to inform them themselves (as in my case). I cannot see how BUPA thinks it is in the least bit ethical to risk leaving members unknowingly exposed to considerable financial risk, the point of the insurance cover being to manage the financial risk of ill health in the first place. I'm disgusted with this company. Now because of this, trying to switch my cover with BUPA and maintain all cover for all my current conditions is proving a major gauntlet in itself due to similarly ludicrous policy decisions which they like to maintain with an iron fist. Compassion in health care. What a joke!

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★☆☆☆☆

“Corporate policy "cover" for £500/year”

Written on: 26/08/2014 by DhammaGirl (1 review written)

I only have to pay tax on this "cover" that comes as a taxable "benefit" with my employer and after experience in the last 3 years I doubt if this is worth £150 or so in tax. BUPA's corporate cover provides essentially no coverage at all. If I had to pay the £500 for the "coverage" I would definitely say no. No chronic/preexisting conditions are covered obviously and BUPA's interpretation of what is a "preexisting" condition is very, very broad. They will reject claims for any condtions… Read Full Review

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★☆☆☆☆

“Not the company that they were”

Written on: 09/08/2014 by Mueller370 (1 review written)

I've been with BUPA for about 30 years and was used to an excellent service. Have just needed to get a code for a CT scan and spent 30 mins being stonewalled by call centre people working from scripts. What happened to the friendly, caring and efficient staff that they used to employ? Will be looking elsewhere for future cover… Read Full Review

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★☆☆☆☆

“How to let an individual down”

Written on: 01/08/2014 by oscartb (1 review written)

My husband has been a member of BUPA for 30+ years. He recently had two cataract operations, has claimed from them, to find they did not cover the hospital where his consultant was working except 20% of the total, so in effect it has cost us £1600 out of £2000. We shall be leaving BUPA! … Read Full Review

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★☆☆☆☆

“Hidden charges and rejected claims”

Written on: 21/07/2014 by lbTucker299 (1 review written)

I belonged to a BUPA company health scheme Covering myself and my wife Unfortunately my wife became very ill and required hospital treatment BUPA agreed to cover the costs and their support was excellent However my wife required intensive care requiring attendance of anaethetist to control breathing and pain again BUPA covered cost and were pretty good My wife was so poorly I gave up work to be with her We joined a BUPA private scheme which I was told would be a continuation of what we had… Read Full Review

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Fred27's Comment

Written on: 28/07/2014

I am terrified when i claim - they make it so difficult to make a simple claim

This organisation was great, but new management has focused on money, which has started a war with its members and medical professionals.

Now everyone suffers

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Bruvdom33's Comment

Written on: 26/08/2014

Just to continue this review I complained to BUPA regarding rejected claims which amounted to over£1000
They supposedly investigated and repaid a generous £16
I was so annoyed I referred the matter to the financial ombudsman who looked at the wrong details of what I was complaining about and supported the BUPA big business
My wife and I have now left BUPA and joined another scheme
I repeat what I said in previous review if you are in a company scheme stick with it BUPA were good when we were in one. If you are thinking of joining a private BUPA scheme forget it it will cost you dearly

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★★★☆☆

“Insurance fraud is a globally recognised problem....”

Written on: 22/06/2014 by knCantuItalian1984 (1 review written)

Insurance fraud is a globally recognised problem. BUPA examples of common health insurance abuse and fraud including their regulations are solely displayed on the BUPA ARABIA website see below. Perhaps Bupa Customer Services can explain to BUPA members worldwide why their headings,“When to report a health insurance abuse and fraud?” “How to avoid and prevent health insurance abuse and fraud?” are not equally displayed on all their global websites, but only on the BUPA ARABIA site… Read Full Review

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★☆☆☆☆

“Never Ever Use This Company!”

Written on: 22/06/2014 by SkylaPowell125 (1 review written)

Bupa is a complete waste of money. Last year I hurt myself while on holiday in America. I had travel coverage by them. I phoned and they agreed I should go to hospital and said they would pay. I went and now they are refusing to pay. They say they want to contact every doctor I have ever been to and I have to get release forms for all of them. Seriously?! For a small orthopaedic issue. They are saying it was a Pre existing condition. So, for example, if you have ever gone to the doctor for… Read Full Review

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★☆☆☆☆

“Apalling service. Errors after errors. Billing mistakes.”

Written on: 21/05/2014 by 258Neal (1 review written)

I am a resident of Singapore and used to be covered by Aviva. Apparently, they sold their portfolio to Bupa and we had no choice but to be covered by them. It is remarkable how a company as badly run like Bupa could still be in business. We encountered really silly errors, such as, cheques written in the names of my young children when we had instructed payments to be made to us (as parents and payor of the policies). They corrected these on our complaints and then only to make other mistakes… Read Full Review

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★☆☆☆☆

“Not fit for purpose. ”

Written on: 11/05/2014 by Willis334 (1 review written)

I have had Bupa for two years. My 2 year old fell and hit her head, I took her to the doctor here in The Bahamas she was immediately referred to the ER with a letter of referral for an urgent CT scan. We took her straight away to the ER. When we arrived the admin assistant rang Bupa to discuss our benefits before going ahead with the emergency care. 1- Bupa took three attempts of phone calls before they answered the phone. 2- The Bupa representative said that the CT scan was not covered on… Read Full Review

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Insuranceshopping's Comment

Written on: 21/05/2014

who did you end up going with?

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★☆☆☆☆

“Just Ripping People!!!! Terrible”

Written on: 30/04/2014 by Edith91 (1 review written)

I am actually a member of bupa since 4 years and I have never made a claim until last mont. Paid around 200 $ every month for me and my partner. & Just made a claim of 150 $ for the first timethat I was taken to emmergency when I got a cut on my foot. Been a month aftet I srnd the mail I didn't get any response so I went to the office and the said yhey need more documents nf I gave it. again no response. now when I called they are telling emergency department bills are not covered. qhich was… Read Full Review

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