bupa health insurance reviews | Watch This Item.

Average Ratings
Customer service4/10 Based on 4 ratings
Value for Money3.5/10
Overall rating3.7/10
33% Recommended2 out of 6 Reviews
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Read and write reviews of Bupa Health Insurance. Maybe you have had Bupa cover, tell us what you thought to help guide others through the difficult task of choosing health insurance. Read our reviews and compare the various suppliers before you buy.

6- Bupa Health Insurance Reviews

  • Full review by
    Guest.
    on 25th Jun 2008


    User Rating : 10
    Respect : 0

    Bad Points: none.

    General comments: BUPA have excellent customer service and always pay without any hassle. I have full cover but its worth every penny. Personally I've not had experience with other healthcare providers but the care I have had from BUPA I'd never want to.
    Guest's review and ratings     | 42 words

  • Review by
    davidfc
    on 21st Aug 2007


    User Rating : 3
    Respect : 0

    I have had occasion to make 3 claims in the last year. One fairly large claim for my wife has been trouble free. Two claims for myself amounting to a total of £114 have been a joke. It took me from 9/1/07 to 12/5/07 and dozens of emails and phone calls to obtain reimbursement of £64 for physiotherapy treatment. I have been chasing £50 for osteopathic treatment from early July to date (still waiting). One excuse was the Royal Mail industrial action delaying a cheque for 16 days ...
    davidfc's full review     | 123 words

  • Review by
    marnieb
    on 9th Aug 2007


    User Rating : 1
    Respect : 0

    We pay over £170 a month for Bupa healthcare, and whenever I try to make a claim (once because I fell and broke my nose and needed it re-broken, and once because my IUD went missing internally and I needed surgery to remove it), they told me I'm not covered. Apparently my broken nose wasn't needed, as it wasn't causing me acute pain, and in the second case, they don't cover anything resulting from contraception. What exactly are we paying for?
    marnieb's full review     | 80 words

  • Review by
    julien4
    on 3rd Apr 2006


    User Rating : 1
    Respect : 0

    We chose BUPA international as our health insurance in Switzerland. In this country health insurance is mandatory and most people have to go with a Swiss company. However, as we are expats we could subscribe with BUPA. Throughout the period where we have been insured, almost every single call to customers service ended up being fruitless. Every time the representative says he will act on the request and does not. For example, my wife wanted a claim form because she needed to call a doctor for ...
    julien4's full review     | 314 words

  • Review by
    suzanneM Rank: Lance Corporal
    on 5th Jan 2006


    User Rating : 1
    Respect : 0

    Having paid over £8,000 in premiums over the past 10 years with BUPA Health Insurance I was disgusted with the service I received on the two occasions I claimed. It was a real struggle to get them to agree to pay out for my treatment, and one one occasion I was left to pay the specialist myself - a cost of over £400. It took 5 weeks until they reimbursed me.
    suzanneM's full review     | 97 words

  • Review by
    time4tea Rank: Lieutenant
    on 15th Dec 2004


    User Rating : 6
    Respect : +1

    I have had need to use my Bupa Health Insurance on a number of occassions over the last year and my contact with the call centre to authorise treatment has been fantastic. Staff have always been friendly and reassuring and I have been impressed with the payment of my bills, which has been a smooth process. The only real complaint I have, which is probably the most important part in my treatment is coldness of the Bupa hospital staff. Although I did not have to wait to be seen when I arrived, I ...
    time4tea's full review     | 192 words | 1 comment added.


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