Bupa Health Insurance Reviews

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Latest Reviews

★☆☆☆☆

“Hidden charges and rejected claims”

Written on: 21/07/2014 by lbTucker299 (1 review written)

I belonged to a BUPA company health scheme Covering myself and my wife Unfortunately my wife became very ill and required hospital treatment BUPA agreed to cover the costs and their support was excellent However my wife required intensive care requiring attendance of anaethetist to control breathing and pain again BUPA covered cost and were pretty good My wife was so poorly I gave up work to be with her We joined a BUPA private scheme which I was told would be a continuation of what we had… Read Full Review

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Fred27's Comment

Written on: 28/07/2014

I am terrified when i claim - they make it so difficult to make a simple claim

This organisation was great, but new management has focused on money, which has started a war with its members and medical professionals.

Now everyone suffers

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★★★☆☆

“Insurance fraud is a globally recognised problem....”

Written on: 22/06/2014 by knCantuItalian1984 (1 review written)

Insurance fraud is a globally recognised problem. BUPA examples of common health insurance abuse and fraud including their regulations are solely displayed on the BUPA ARABIA website see below. Perhaps Bupa Customer Services can explain to BUPA members worldwide why their headings,“When to report a health insurance abuse and fraud?” “How to avoid and prevent health insurance abuse and fraud?” are not equally displayed on all their global websites, but only on the BUPA ARABIA site… Read Full Review

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★☆☆☆☆

“Never Ever Use This Company!”

Written on: 22/06/2014 by SkylaPowell125 (1 review written)

Bupa is a complete waste of money. Last year I hurt myself while on holiday in America. I had travel coverage by them. I phoned and they agreed I should go to hospital and said they would pay. I went and now they are refusing to pay. They say they want to contact every doctor I have ever been to and I have to get release forms for all of them. Seriously?! For a small orthopaedic issue. They are saying it was a Pre existing condition. So, for example, if you have ever gone to the doctor for… Read Full Review

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★☆☆☆☆

“Apalling service. Errors after errors. Billing mistakes.”

Written on: 21/05/2014 by 258Neal (1 review written)

I am a resident of Singapore and used to be covered by Aviva. Apparently, they sold their portfolio to Bupa and we had no choice but to be covered by them. It is remarkable how a company as badly run like Bupa could still be in business. We encountered really silly errors, such as, cheques written in the names of my young children when we had instructed payments to be made to us (as parents and payor of the policies). They corrected these on our complaints and then only to make other mistakes… Read Full Review

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★☆☆☆☆

“Not fit for purpose. ”

Written on: 11/05/2014 by Willis334 (1 review written)

I have had Bupa for two years. My 2 year old fell and hit her head, I took her to the doctor here in The Bahamas she was immediately referred to the ER with a letter of referral for an urgent CT scan. We took her straight away to the ER. When we arrived the admin assistant rang Bupa to discuss our benefits before going ahead with the emergency care. 1- Bupa took three attempts of phone calls before they answered the phone. 2- The Bupa representative said that the CT scan was not covered on… Read Full Review

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Insuranceshopping's Comment

Written on: 21/05/2014

who did you end up going with?

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★☆☆☆☆

“Just Ripping People!!!! Terrible”

Written on: 30/04/2014 by Edith91 (1 review written)

I am actually a member of bupa since 4 years and I have never made a claim until last mont. Paid around 200 $ every month for me and my partner. & Just made a claim of 150 $ for the first timethat I was taken to emmergency when I got a cut on my foot. Been a month aftet I srnd the mail I didn't get any response so I went to the office and the said yhey need more documents nf I gave it. again no response. now when I called they are telling emergency department bills are not covered. qhich was… Read Full Review

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★★★★☆

“so far so good”

Written on: 18/04/2014

I have to admit that my experience has been very positive so far, although the comments here seem to suggest otherwise. In china i could go to the approved hospital and simply use my bupa card, a previous surgery was paid for, I believe in full, and for my most recent need, they were very quick in finding a relevant facility in the country I am now residing in, and they also suggested possible appointment times. To me that seems like a good service. Hopefully the experiences suggested on this… Read Full Review

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★☆☆☆☆

“clueless call centre”

Written on: 11/04/2014 by Oldgal (1 review written)

phoned BUPA today for a quick query - should have taken 2 minutes. I was referred to th Hip department, gave all information to assistant again. He was unable to answer my question in a consise manner, instead I got a whole load of blurb that did not apply to me. I ended up being talked to in a most patronising manner and the call took 13 minutes. Have been a member of BUPA for over 40 years - in the good old days it took one quick call to them, answered by a trained assistant who wasn't just… Read Full Review

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★☆☆☆☆

“Bupa do not cover arthroscopy ”

Written on: 11/04/2014 by Reganb480 (1 review written)

Bupa refused to pay for Arthroscopy operation I had an xray and a mri scan of my knee consultant recommended arthroscopy sent notes to bupa who witout seeing the xray or the scan recommend physiotherapy as the most suitable treatment in their opinion ( more wear and tear on an already damaged knee- and refuse to pay for surgery. paid for operation myself - WILL NOT BE RENEWING MY POLICY WITH BUPA… Read Full Review

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Milo68's Comment

Written on: 24/04/2014

Here I sit pain full knee......and have had some 20 calls to bupa, my case is identical to yours.....the consultant has booked me in to have the surgery, but Bupa wont authorise it, Like you they say I will have to try an alternative treatment?

Im at a loss at what treatment re-joins and grows new cartilage, the policy I have is a company one, designed to get health issue resolved quick, and keep me at work, however I do pay the Tax side of it, I will be informing HR of the appalling service they are providing my company, hopefully they will look for another health car provider, on that cares about its customers health,

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★☆☆☆☆

“Untrustworhy gave wrong information then wouldnt allow...”

Written on: 09/04/2014 by mumreview (1 review written)

After my first pregnancy, my mother (a JP, so honest and respectable person) came with me and we took my bills from my Dr to BUPA. Like most people I find it a bit confusing so I thought taking a copy of old invoices and going to speak to someone in person was the best idea as a customer... no confusion that way ! So they looked at my Dr bills and said yep, next pregnancy these are covered... GREAT. 2 years later I am pregnant and they refuse the cover the bill... when I explained the above and… Read Full Review

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★☆☆☆☆

“TERRIBLE! AVOID THEM!”

Written on: 04/04/2014 by GregoryDuncan (1 review written)

i h e given one star only because i had to click on it in order to type my review. i signed up with bupa dental and was put on the nhs plan and not advised about the option of private dental cover which only cost ten pounds more and would ultimately be more beneficial to someone who has regular dental work. Five months after joining,my nhs dentist refered me to a private dentist to have a procedure done. So i rang up bupa and asked if it was possibpe to switch me to private plan and how long… Read Full Review

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★☆☆☆☆

“Delay, Dela, Delay”

Written on: 21/03/2014 by 75Compton (1 review written)

I visited my GP about a problem and was told I would need to see a specialist. As my husband is insured with BUPA via his work I thought I would use this facility. What a joke! If the NHS strives to see patients within two weeks for urgent cases it takes BUPA this long to send out the relevant forms. BUPA is a fat non caring body which wastes money!… Read Full Review

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★☆☆☆☆

“Hearing aid not covered”

Written on: 27/02/2014

My mother recent acquired a hearing aid through the government program and she chose to get a slightly better one than the free one (smaller) and BUPA refused to cover it saying that the practitioner wasn't accredited. The company was accredited by medicare and the practitioner too had a medicare number so i dont see how this was so but they just will not pay. We will just take our business elsewhere… Read Full Review

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★☆☆☆☆

“Phone lines are always busy and worse than NHS”

Written on: 26/02/2014

What is point having a private insurance and you cannot reach them through phone? 1. I called first, they said that they need to doctor referral letter. 2. I got the referral letter and trying reach them on 8 AM - 9 AM, since my working hours are 9 - 5. I can't call any other time. 3. I unable to speak any health adviser, call for 1 hour and on hold. They should have 24 hours health advisers. Atleast, their mentioned hours, they should have enough health consultant available. NHS is much… Read Full Review

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★☆☆☆☆

“Service Low Costs High!”

Written on: 14/02/2014 by review468 (1 review written)

I have been a member of BUPA for more years than I care to remember and whilst the costs have had that ever increasing trend customer service and more importantly provision of medical services has deteriorated. Whilst my motive for paying for private health cover is for a speedy, seemless and efficient service BUPA seem to believe the opposite. Making phone calls to them is like going to war. There have been a number of occasions when I have been given an authorisation number only then to be… Read Full Review

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Healthynhappy's Response to review468's Review

Written on: 21/02/2014

Have you checked to see whether you can move and still get cover for your pre-existing conditions? Some companies, like Exeter Friendly offer a "switch policy" . You declare your pre-existing conditions to them....they'll talk to BUPA ....and then they'll decide if they can offer you a "switch" policy. If they do, then they'll cover you on the same basis as your old insurer for "pre-existing conditions". In other words, if the only pre-existing condition you had when you joined BUPA involved say, your left thumb.....but you've claimed for other conditions since then....then the switch policy will cover you just as BUPA did before (i.e. they'll only exclude cover for your left thumb and nothing else). I know this because we changed from BUPA to Exeter Friendly (thankfully...because we'd had a dreadful experience with BUPA!!) via a switch policy....and saved around £120 a month into the bargain. It's a common mistake to presume you can't switch due to pre-existing conditions....but if you talk to a health insurance broker, you'll find out that this is often possible.

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★☆☆☆☆

“appalling service! ”

Written on: 25/01/2014

Ridiculous wait. Have been a member for more than 30 years. Have 3 adult children and would strongly deteR them and others from considering Bupa. Gone downhill since changed from MBF… Read Full Review

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Healthynhappy's Comment

Written on: 31/01/2014

I agree....BUPA are in a rapid downward spiral. There are consultants deregistering with BUPA in their droves (which means you can't get insurance funding to see them). If you are with BUPA, you're getting less choice and more risk of shortfalls than ever before. I changed from BUPA to another insurer and saved £120 a month on our family cover...PLUS....there are insurers who will do a switch deal which means that if you developed other problems conditions whilst you've been with BUPA, it's not a problem - if the new insurer agrees to the switch policy then they won't consider these to be "pre-existing conditions" for you. My advice is to speak to some health insurance brokers and get some facts and some quotes. PS We changed to Exeter Friendly....and so far....it's all good!

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★☆☆☆☆

“read the small print (if you can)”

Written on: 23/12/2013

I tried to cancel my bupa insurance because I was leaving the country - they sent me an email in the smallest font possible. I mistook this for a confirmation email, but it was in fact a "are you sure?" email that required me to respond. Problem is, my eyes got tired reading it and didn't get to the end. Three letters (an email containing the word "YES") would have saved me AU$ 1000!!!… Read Full Review

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Healthynhappy's Comment

Written on: 31/01/2014

I would demand a refund. If you contacted them to cancel your policy, there should have been no need to "confirm" that with you. And under no account should they take further premiums (even if you did not send confirmation to them!). They should only need to be informed ONCE. Call them...and demand your money back or threaten them with the insurance ombudsman!

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★☆☆☆☆

“Can not purchase overseas CPAP equipment they will not...”

Written on: 17/12/2013

I recently investigated the best prices for CPAP equipment and found a site in the USA. I purchase two units one for myself and my daughter thinking that I basically got the items for half price. But Bupa refused to pay me because they were purchased from overseas!! I thought I was saving Bupa and myself money but found that Bupa does not recognize overseas purchase of health equipment. so where is the incentive to reduce cost for here? next time i'll buy here and cost the insurance company… Read Full Review

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★☆☆☆☆

“Very poor understanding of customers needs”

Written on: 01/12/2013

Too much phoning the consultant to find out how much then phoning BUPA to find out how much they will pay and then phoning another consultant to see if they work within the guide lines. When you have someone who will do the job then you have to repeat the same process for someone to knock you out while the consultant does the job, this is the most tricky because they all charge the same amount so you will most likely have to pay towards this. I have given up and will get it sorted on the NHS, I… Read Full Review

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Healthynhappy's Comment

Written on: 31/01/2014

FACT: BUPA now have some of the worst reimbursement rates in the industry. You could consider trying to switch to another insurer (who may be happy to cover any conditions you've developed over the past 25 years and not class them as pre-existing. It is known as a "Switch Policy". Maybe try speaking to a health insurance broker to see which insurers will do this.

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★☆☆☆☆

“Colonoscopy review refused”

Written on: 04/11/2013 by kingbabar (1 review written)

Three years ago I had a colonoscopy which discovered pre-cancerous polyps which were removed. The consultant recommended that in the light of my own history and that of my close family (both a parent and a sibling suffered from colon cancer) I should have a repeat colonoscopy after not more than three years. The three years are now up, I received a reminder from the consultant and my GP gave me a referral. BUPA have refused any specialist treatment on the basis I have not had further… Read Full Review

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Flabbyduck1000's Response to kingbabar's Review

Written on: 11/11/2013

I too have a family history of bowel cancer and have been reviewed since I was 28 through the family cancer clinic at St Marks Hospital which is part of Northwick Park Hospital. You can access this service via your GP. You will then hopefully get an initial consultation with a genetic counsellor who will assess your risk and then if required offer you follow up colonoscopies. If polyps are found, they are normally removed at the time and sent for biopsy. I am currently in the process of being tested for a particular gene which has found to cause one type if bowel cancer. It is very important that you have regular reviews to reduce your risk of the disease.

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