Bupa Health Insurance Reviews

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Bupa Health Insurance
1.8 stars
Average rating for this product is: 1.8 out of 5

From 0 ratings and 8 reviews

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Summary

Read and write reviews of Bupa Health Insurance. Maybe you have had Bupa cover, tell us what you thought to help guide others through the difficult task of choosing health insurance. Read our reviews and compare the various suppliers before you buy.


Average Ratings for Bupa Health Insurance

  • Customer service2.1 stars
  • Value for Money1.7 stars
  • Overall rating1.8 stars

8 Reviews For Bupa Health Insurance

  • Guest 27th Oct 2009

    Reviewer rating: 2 stars


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    In order to have my hernia repaired in a 'clean' hospital I, privately, spent a small fortune have it repaired by laporoscope. All was fine until a few days later I noticed that the swelling in certain parts was not lessening so called BUPA for advice. The upshot was that they referred me to my consultant who was a practising NHS surgeon. After spending all that money I ended up in an NHS hospital for further treatment. I wouldn't touch BUPA with a barge pole after that experience

  • Guest 29th Jul 2009

    Reviewer rating: 1 stars


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    We had been with Bupa health insurance for 30years, since we were first married in fact. During that time we have paid a considerable amount of money to Bupa with me having to see a consultant twice in thirty years - my husband not at all !!! We decided to change the policy to a Local Hospital Policy and not have such a high cover, however, the guy said we would have to go back to square one and tell us every visit in the last seven years we had each made to the doctor as if we were just joining ...

  • Guest 25th Jun 2008

    Reviewer rating: 5 stars


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    BUPA have excellent customer service and always pay without any hassle. I have full cover but its worth every penny.
    Personally I've not had experience with other healthcare providers but the care I have had from BUPA I'd never want to.

  • davidfc 21st Aug 2007

    Reviewer rating: 1.5 stars


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    I have had occasion to make 3 claims in the last year. One fairly large claim for my wife has been trouble free. Two claims for myself amounting to a total of £114 have been a joke. It took me from 9/1/07 to 12/5/07 and dozens of emails and phone calls to obtain reimbursement of £64 for physiotherapy treatment. I have been chasing £50 for osteopathic treatment from early July to date (still waiting). One excuse was the Royal Mail industrial action delaying a cheque for 16 days ...

  • marnieb 9th Aug 2007

    Reviewer rating: 0.5 stars


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    We pay over £170 a month for Bupa healthcare, and whenever I try to make a claim (once because I fell and broke my nose and needed it re-broken, and once because my IUD went missing internally and I needed surgery to remove it), they told me I'm not covered. Apparently my broken nose wasn't needed, as it wasn't causing me acute pain, and in the second case, they don't cover anything resulting from contraception. What exactly are we paying for?

  • julien4 3rd Apr 2006

    Reviewer rating: 0.5 stars


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    We chose BUPA international as our health insurance in Switzerland. In this country health insurance is mandatory and most people have to go with a Swiss company. However, as we are expats we could subscribe with BUPA.

    Throughout the period where we have been insured, almost every single call to customers service ended up being fruitless. Every time the representative says he will act on the request and does not. For example, my wife wanted a claim form because she needed to call a doctor for ...

  • suzanneM Rank: Lance Corporal 5th Jan 2006

    Reviewer rating: 0.5 stars


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    Having paid over £8,000 in premiums over the past 10 years with BUPA Health Insurance I was disgusted with the service I received on the two occasions I claimed. It was a real struggle to get them to agree to pay out for my treatment, and one one occasion I was left to pay the specialist myself - a cost of over £400. It took 5 weeks until they reimbursed me.

  • time4tea Rank: Lieutenant 15th Dec 2004

    Reviewer rating: 3 stars


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    I have had need to use my Bupa Health Insurance on a number of occassions over the last year and my contact with the call centre to authorise treatment has been fantastic. Staff have always been friendly and reassuring and I have been impressed with the payment of my bills, which has been a smooth process.
    The only real complaint I have, which is probably the most important part in my treatment is coldness of the Bupa hospital staff. Although I did not have to wait to be seen when I arrived, I ...