Bupa Health Insurance Reviews

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Latest Reviews

★☆☆☆☆

“Child Neglection From BUPA”

Written on: 16/10/2014 by ZSharif (1 review written)

My daughter had a policy with BUPA as well as my son. My daughter was ill and the GP recommended an allergy test to identify any possible foods that may be causing her sickness. A referral letter was sent to BUPA who refused the allergy test. My daughter was very ill at the time and this was explained that the NHS would take up to 6 weeks for her to get an appointment. My daughter is only two years old and BUPA stated that she had previous symptoms which is why the GP is asking for an allergy… Read Full Review

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★★★☆☆

“Deteriorating service”

Written on: 10/10/2014 by Arsenaultua192 (1 review written)

Appalled by my latest experience with BUPA. I have been a member for 50+ years, but could no longer recommend the company to anyone considering joining. BUPA has decided that it can decide who should treat me, and who should be my consultant, physician or surgeon, regardless of my history, previous treatment, GP referral etc. etc. BUPA's latest wheeze has been to refuse to fee assure my eye consultant - I have been his patient for eight years but have cost BUPA very little, three… Read Full Review

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★★☆☆☆

“Abandoned by BUPA - where is their integrity?”

Written on: 03/09/2014

Having paid into BUPA's Keystaff Scheme for 10 years I feel extremely angry at the way I have been treated in the past few days. I required vaginal prolapse surgery and had my operation on 28 July. This was pre-authorised by BUPA to include consultations, surgery hospital stay and a follow up appointment. I left my employers on 31 August and was not on cover after this date. My follow up appointment with my consultant is arranged for 8 September (this previously booked for 18 August, but… Read Full Review

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★☆☆☆☆

“Corporate policy "cover" for £500/year”

Written on: 26/08/2014 by DhammaGirl (1 review written)

I only have to pay tax on this "cover" that comes as a taxable "benefit" with my employer and after experience in the last 3 years I doubt if this is worth £150 or so in tax. BUPA's corporate cover provides essentially no coverage at all. If I had to pay the £500 for the "coverage" I would definitely say no. No chronic/preexisting conditions are covered obviously and BUPA's interpretation of what is a "preexisting" condition is very, very broad. They will reject claims for any condtions… Read Full Review

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★☆☆☆☆

“Not the company that they were”

Written on: 09/08/2014 by Mueller370 (1 review written)

I've been with BUPA for about 30 years and was used to an excellent service. Have just needed to get a code for a CT scan and spent 30 mins being stonewalled by call centre people working from scripts. What happened to the friendly, caring and efficient staff that they used to employ? Will be looking elsewhere for future cover… Read Full Review

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★☆☆☆☆

“How to let an individual down”

Written on: 01/08/2014 by oscartb (1 review written)

My husband has been a member of BUPA for 30+ years. He recently had two cataract operations, has claimed from them, to find they did not cover the hospital where his consultant was working except 20% of the total, so in effect it has cost us £1600 out of £2000. We shall be leaving BUPA! … Read Full Review

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★☆☆☆☆

“Hidden charges and rejected claims”

Written on: 21/07/2014 by lbTucker299 (1 review written)

I belonged to a BUPA company health scheme Covering myself and my wife Unfortunately my wife became very ill and required hospital treatment BUPA agreed to cover the costs and their support was excellent However my wife required intensive care requiring attendance of anaethetist to control breathing and pain again BUPA covered cost and were pretty good My wife was so poorly I gave up work to be with her We joined a BUPA private scheme which I was told would be a continuation of what we had… Read Full Review

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Fred27's Comment

Written on: 28/07/2014

I am terrified when i claim - they make it so difficult to make a simple claim

This organisation was great, but new management has focused on money, which has started a war with its members and medical professionals.

Now everyone suffers

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Bruvdom33's Comment

Written on: 26/08/2014

Just to continue this review I complained to BUPA regarding rejected claims which amounted to over£1000
They supposedly investigated and repaid a generous £16
I was so annoyed I referred the matter to the financial ombudsman who looked at the wrong details of what I was complaining about and supported the BUPA big business
My wife and I have now left BUPA and joined another scheme
I repeat what I said in previous review if you are in a company scheme stick with it BUPA were good when we were in one. If you are thinking of joining a private BUPA scheme forget it it will cost you dearly

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★★★☆☆

“Insurance fraud is a globally recognised problem....”

Written on: 22/06/2014 by knCantuItalian1984 (1 review written)

Insurance fraud is a globally recognised problem. BUPA examples of common health insurance abuse and fraud including their regulations are solely displayed on the BUPA ARABIA website see below. Perhaps Bupa Customer Services can explain to BUPA members worldwide why their headings,“When to report a health insurance abuse and fraud?” “How to avoid and prevent health insurance abuse and fraud?” are not equally displayed on all their global websites, but only on the BUPA ARABIA site… Read Full Review

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★☆☆☆☆

“Never Ever Use This Company!”

Written on: 22/06/2014 by SkylaPowell125 (1 review written)

Bupa is a complete waste of money. Last year I hurt myself while on holiday in America. I had travel coverage by them. I phoned and they agreed I should go to hospital and said they would pay. I went and now they are refusing to pay. They say they want to contact every doctor I have ever been to and I have to get release forms for all of them. Seriously?! For a small orthopaedic issue. They are saying it was a Pre existing condition. So, for example, if you have ever gone to the doctor for… Read Full Review

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★☆☆☆☆

“Apalling service. Errors after errors. Billing mistakes.”

Written on: 21/05/2014 by 258Neal (1 review written)

I am a resident of Singapore and used to be covered by Aviva. Apparently, they sold their portfolio to Bupa and we had no choice but to be covered by them. It is remarkable how a company as badly run like Bupa could still be in business. We encountered really silly errors, such as, cheques written in the names of my young children when we had instructed payments to be made to us (as parents and payor of the policies). They corrected these on our complaints and then only to make other mistakes… Read Full Review

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★☆☆☆☆

“Not fit for purpose. ”

Written on: 11/05/2014 by Willis334 (1 review written)

I have had Bupa for two years. My 2 year old fell and hit her head, I took her to the doctor here in The Bahamas she was immediately referred to the ER with a letter of referral for an urgent CT scan. We took her straight away to the ER. When we arrived the admin assistant rang Bupa to discuss our benefits before going ahead with the emergency care. 1- Bupa took three attempts of phone calls before they answered the phone. 2- The Bupa representative said that the CT scan was not covered on… Read Full Review

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Insuranceshopping's Comment

Written on: 21/05/2014

who did you end up going with?

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★☆☆☆☆

“Just Ripping People!!!! Terrible”

Written on: 30/04/2014 by Edith91 (1 review written)

I am actually a member of bupa since 4 years and I have never made a claim until last mont. Paid around 200 $ every month for me and my partner. & Just made a claim of 150 $ for the first timethat I was taken to emmergency when I got a cut on my foot. Been a month aftet I srnd the mail I didn't get any response so I went to the office and the said yhey need more documents nf I gave it. again no response. now when I called they are telling emergency department bills are not covered. qhich was… Read Full Review

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★★★★☆

“so far so good”

Written on: 18/04/2014

I have to admit that my experience has been very positive so far, although the comments here seem to suggest otherwise. In china i could go to the approved hospital and simply use my bupa card, a previous surgery was paid for, I believe in full, and for my most recent need, they were very quick in finding a relevant facility in the country I am now residing in, and they also suggested possible appointment times. To me that seems like a good service. Hopefully the experiences suggested on this… Read Full Review

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★☆☆☆☆

“clueless call centre”

Written on: 11/04/2014 by Oldgal (1 review written)

phoned BUPA today for a quick query - should have taken 2 minutes. I was referred to th Hip department, gave all information to assistant again. He was unable to answer my question in a consise manner, instead I got a whole load of blurb that did not apply to me. I ended up being talked to in a most patronising manner and the call took 13 minutes. Have been a member of BUPA for over 40 years - in the good old days it took one quick call to them, answered by a trained assistant who wasn't just… Read Full Review

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★☆☆☆☆

“Bupa do not cover arthroscopy ”

Written on: 11/04/2014 by Reganb480 (1 review written)

Bupa refused to pay for Arthroscopy operation I had an xray and a mri scan of my knee consultant recommended arthroscopy sent notes to bupa who witout seeing the xray or the scan recommend physiotherapy as the most suitable treatment in their opinion ( more wear and tear on an already damaged knee- and refuse to pay for surgery. paid for operation myself - WILL NOT BE RENEWING MY POLICY WITH BUPA… Read Full Review

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Milo68's Comment

Written on: 24/04/2014

Here I sit pain full knee......and have had some 20 calls to bupa, my case is identical to yours.....the consultant has booked me in to have the surgery, but Bupa wont authorise it, Like you they say I will have to try an alternative treatment?

Im at a loss at what treatment re-joins and grows new cartilage, the policy I have is a company one, designed to get health issue resolved quick, and keep me at work, however I do pay the Tax side of it, I will be informing HR of the appalling service they are providing my company, hopefully they will look for another health car provider, on that cares about its customers health,

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★☆☆☆☆

“Untrustworhy gave wrong information then wouldnt allow...”

Written on: 09/04/2014 by mumreview (1 review written)

After my first pregnancy, my mother (a JP, so honest and respectable person) came with me and we took my bills from my Dr to BUPA. Like most people I find it a bit confusing so I thought taking a copy of old invoices and going to speak to someone in person was the best idea as a customer... no confusion that way ! So they looked at my Dr bills and said yep, next pregnancy these are covered... GREAT. 2 years later I am pregnant and they refuse the cover the bill... when I explained the above and… Read Full Review

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★☆☆☆☆

“TERRIBLE! AVOID THEM!”

Written on: 04/04/2014 by GregoryDuncan (1 review written)

i h e given one star only because i had to click on it in order to type my review. i signed up with bupa dental and was put on the nhs plan and not advised about the option of private dental cover which only cost ten pounds more and would ultimately be more beneficial to someone who has regular dental work. Five months after joining,my nhs dentist refered me to a private dentist to have a procedure done. So i rang up bupa and asked if it was possibpe to switch me to private plan and how long… Read Full Review

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★☆☆☆☆

“Delay, Dela, Delay”

Written on: 21/03/2014 by 75Compton (1 review written)

I visited my GP about a problem and was told I would need to see a specialist. As my husband is insured with BUPA via his work I thought I would use this facility. What a joke! If the NHS strives to see patients within two weeks for urgent cases it takes BUPA this long to send out the relevant forms. BUPA is a fat non caring body which wastes money!… Read Full Review

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★☆☆☆☆

“Hearing aid not covered”

Written on: 27/02/2014

My mother recent acquired a hearing aid through the government program and she chose to get a slightly better one than the free one (smaller) and BUPA refused to cover it saying that the practitioner wasn't accredited. The company was accredited by medicare and the practitioner too had a medicare number so i dont see how this was so but they just will not pay. We will just take our business elsewhere… Read Full Review

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★☆☆☆☆

“Phone lines are always busy and worse than NHS”

Written on: 26/02/2014

What is point having a private insurance and you cannot reach them through phone? 1. I called first, they said that they need to doctor referral letter. 2. I got the referral letter and trying reach them on 8 AM - 9 AM, since my working hours are 9 - 5. I can't call any other time. 3. I unable to speak any health adviser, call for 1 hour and on hold. They should have 24 hours health advisers. Atleast, their mentioned hours, they should have enough health consultant available. NHS is much… Read Full Review

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