AXA PPP Health Insurance Reviews - www.axappphealthcare.co.uk

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★★★☆☆
2.9 / 5
297
50.8% of users recommend this
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  • Customer service

  • Value For Money

Media Gallery for AXA PPP Health Insurance www.axappphealthcare.co.uk

AXA PPP Health Insurance www.axappphealthcare.co.uk

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Latest Reviews

★★★★☆

“Consistently great support ”

Written on: 31/08/2016 by Oldenoughtoknowbetter1 (1 review written)

The guidance you get over the phone is great. It's reassuring to know you can always access the healthcare you and your family need, when you need it… Read Full Review

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★★★★★

“Efficient service as always ”

Written on: 24/08/2016 by 172Stout (1 review written)

Start to finish - 6 min telephone call from initial enquiry to authorisation Great :)… Read Full Review

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★★★★☆

“Good, efficient service”

Written on: 21/08/2016

The person on the end of the phone was very helpful. Told me everything I needed to know and offered extra assistance at the end of the conversation. A quick conversation including taking all my relevant details. She seemed knowledgeable about my condition and explained everything thoroughly in terms of my policy and what I am covered for… Read Full Review

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★★★★★

“Fab service amazing ”

Written on: 04/08/2016 by Ganddswaine (1 review written)

I was amazed at the speed of the authorisation of my operation very friendly staff with true empathy… Read Full Review

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★★★★★

“A magical life line ...well done AXA/ PPP”

Written on: 02/08/2016

We have been always thoroughly satisfied with the courtesy and efficiency with which AXA /PPP have dealt with our problems. This fully justifies our continued loyalty to the company (members since 1977) and would have no hesitation in recommending the company to all our friends and relatives. It is rare to find such personal service in today's digital world ! Congratulations !… Read Full Review

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★★★★★

“Excellent customer service ”

Written on: 31/07/2016 by MichelleButcher (1 review written)

Excellent customer service. Took the time to explain everything to me and timelines. Followed up when they said they would. Very helpful… Read Full Review

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★★★★★

“great and kind”

Written on: 30/07/2016 by Jaidynp76 (1 review written)

Accessing the service is really easy with friendly, knowledgeable staff… Read Full Review

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★★★★★

“Lovely call centre lady”

Written on: 27/07/2016

Lovely polite lady handled my call. Utmost discretion combined with warmth. Thank you… Read Full Review

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★★★★★

“Fast track to specialist”

Written on: 25/07/2016 by Higgo13 (1 review written)

Very straight forward access to assistance - not too many key pad entries and then very helpful advice and rapid setting up of claim. Very impressed and happy… Read Full Review

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★★★★☆

“Referral to Orthopaedic Surgeon”

Written on: 25/07/2016 by Jaylent464 (1 review written)

It took a while to get through to someone but when I did they were extremely friendly, helpful and clear with their description of the next steps & the services covered. I haven't given the top rating as I am awaiting the email and progression to the next stage of the process. Wonderful service so far. Many thanks, … Read Full Review

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★★★★★

“What a terrific service”

Written on: 25/07/2016 by Allanv1987 (1 review written)

I've been a member of AXA for a good few years, so when I fell from a roof, I broke my pelvis, arm and done damage to my insides with considerable nerve damage. I've have been very well looked after. The team have been great in supporting me in my every need, from finding and organising consultants. The professionalism by each person I have spoken to has been first class, so thank you all so very much… Read Full Review

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★★★★★

“Excellent and efficient service”

Written on: 25/07/2016 by AbrilArsenault419 (1 review written)

The people on the phone were extremely helpful and considerate. They did what they said they would do and have helped to arrange a satisfactory outcome with minimum fuss. Thank you!… Read Full Review

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★★★★★

“Claim”

Written on: 24/07/2016 by ValentinoBrennan (1 review written)

A really efficient and friendly service, thank you. I appreciated the ease with which arrangements were made… Read Full Review

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★★★★☆

“Quick efficient service ”

Written on: 22/07/2016 by Hood463 (1 review written)

The person I spoke to was polite and well informed. She was able to access my information and assess my questions and provide me with appropriate responses, confidently and quickly. I received good service. Having used the online service to submit paperwork, this was found speedily. The online service is very easy to use and efficient… Read Full Review

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★★★★★

“Great customer service”

Written on: 21/07/2016 by NadiaDonnelly (1 review written)

First time I've had to use this service since becoming a member 6 years ago. I have to say the lady who took my call could not have been more helpful, professional and informative!… Read Full Review

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★★★★☆

“Good customer service”

Written on: 20/07/2016 by 340Kehoe (1 review written)

Staffs are friendly, polite… Read Full Review

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★★★★★

“Really Helpful”

Written on: 19/07/2016 by VincentWalton (1 review written)

This was the first time in 15 years I have had to use this healthcare. I explained the sityation to the gentleman on the phone and he walked me through the whole process. The call lasted alproximately 5-10 minutes and at the end of it everything was sorted. This is the sort of service you want when you have got medical problems of your own… Read Full Review

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★★★★★

“Just fabulous ”

Written on: 17/07/2016 by Elliotttk469 (1 review written)

The team are so friendly and compassionate to the callers. Excellent service and fast… Read Full Review

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★★★★☆

“efficient, helful ”

Written on: 17/07/2016

I have found AXA PPP efficient and staff extremely helpful. In this regard I have only praise. My complaint is that they no longer cover full gynaecologist fees while I have been led to believe that other insurers do. … Read Full Review

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★★★★☆

“so far so good”

Written on: 16/07/2016 by Coltonf101 (1 review written)

Exactly as the title says, I am very early in the process, but so far staff have been very helpful and pleasant. … Read Full Review

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