AXA PPP Health Insurance Reviews

Watch this item
1 stars
Average rating for this product is: 1 out of 5

From 0 ratings and 14 reviews

Thumb down 14% of users recommend this product

Rate it Now:

Click on the stars above to rate this product:

Tweet This Item


Average Ratings for AXA PPP Health Insurance

  • Customer service1.2 stars
  • Value for Money1.1 stars
  • Overall rating1 stars

14 Reviews For AXA PPP Health Insurance

  • Guest 13th Nov 2009

    Reviewer rating: 1 stars


    Guest's review has yet to be rated - Be the first!
    Report this review



    I have been with PPP for over 10 years and made 3 claims in total. I asked to be referred to a consultant as I had a recurring problem that had been sorted out with a minor operation some 4 years previously. The consultant confirmed that I need a minor operation to investigate and provide treatment as it looked like the previous problem had come back. I have had to chase PPP for a decision daily and today (1 day before scheduled operation) I have been informed that my claim has been rejected on the grounds that it infertility related! It seems to me that PPP are trying all the tricks in the book not to pay for treatments first claiming the 6 week rule and then once that had been established not to be the case they go find another reason not to pay. BEWARE any woman of child bearing age that reason can always be used to refuse treatment.

    I will be closing my policy down straight after I have made a formal complaint. !

  • Guest 9th Nov 2009

    Reviewer rating: 1 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    Having been a member for more than 25 years I have to say that since AXA took over the quality of the product is very poor. I have experienced much trauma with AXA caused and admitted by them in letter. However it makes no difference, the treatment recommended to me by my consultant is not recognised as being successful enough by AXA therefore they will not pay for it.
    The NHS do supply the same treatment but of course the wait is long. I have had such poor service from AXA and an ever rising ...

  • Guest 14th Oct 2009

    Reviewer rating: 4 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    Excellent,so helpful.

    Really smooth process,I felt really looked after.

    Just wish I could domore on-line with them.

  • Guest 20th Aug 2009

    Reviewer rating: 2 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    Terrible customer service - the call handler, who has no medical training, decided that my GP's referral wasn't necessary.

  • dilettante Rank: Lance Corporal 4th Sep 2008

    Reviewer rating: 0 stars


    dilettante's review has yet to be rated - Be the first!
    Report this review


    Dealing with AXA PPP health insurance is one of the most unpleasant things I ever need to do. I used to get knots in my stomach every time I had to call - now I ask my husband to deal with them. Recently he did so from next to my hospital bed in Canada, where I'd had a serious accident while on holiday. I needed to see a consultant after an ultrasound revealed I needed surgery. AXA refused to pay for it on the grounds that the ultrasound doctor wasn't actually looking for the cyst at the time.

  • Guest 11th Jul 2008

    Reviewer rating: 0 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    I made a claim hoping to receive a cashback fot the dental treatment. I attached my paid receipts. Their reply was that I am not entitled to get anything because there were no receipts. I made a complaint and am waiting for the reply now.

  • Guest 26th Apr 2008

    Reviewer rating: 0 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    I did my back in, I went to a private health centre and they did my physio, I had to pay for the form to be filled out by the doctor, then because there was not enough information on the form they requested further information from my doctor, which if it cost over £20.00 I would have to pay the rest, 1 month later the Private hospital I went to charged my card because AXA had not paid out!, I am still waiting for the reimbursement!!. I am disgusted with how AXA are still on going with my ...

  • reviewman21 15th Apr 2008

    Reviewer rating: 0 stars


    reviewman21's review has yet to be rated - Be the first!
    Report this review


    Tried to organise an ultrasound scan for my wife. We have full cover and we got a private doctor to give the referral letter. However we were told that AXA needed a consultants name. Errmm uh? Ok so I gave the name of the referring doctor, no luck so then I gave the name of the centre we were referred to. Still no luck. I got quite angry at this point so I just gave up!!!

    AXA then gave me some Consultants names but when I called these consultants the receptionists told me they had never h ...

  • accuraone 20th Nov 2007

    Reviewer rating: 0 stars


    accuraone's review has yet to be rated - Be the first!
    Report this review


    AXA sent us a letter confirming it was OK to proceed with treatment, my partner then booked an appointment with an NHS consultant for a knee examination and subsequent referral for an MRI - all to be covered by our policy.
    We then chased up confirmation of cover only to be advised that the letter related to something else, and that they would not cover treatment as it was classed as pre-existing,(she had an arthroscopy 4 years ago). We stated that the symptoms were very different but they advis ...

  • mdrewett 27th Apr 2007

    Reviewer rating: 0 stars


    mdrewett's review has yet to be rated - Be the first!
    Report this review


    I tried to purchase Medical Insurance here in Cyprus from Universal Life - offering an AXA PPP policy. I requested details by E-Mail from their website, and they phoned back and arranged an appointment with an agent. At the appointed time I curtailed what I was doing, travelled the 10 miles or so to the office, arriving at 1550 for a 1600 appointment. By 1615 hours the office was still closed (despite a sign saying declaring opening time to be 1600, so I left. Some 30 minutes later I receive ...

  • zebra318 26th Feb 2007

    Reviewer rating: 0 stars


    zebra318's review has yet to be rated - Be the first!
    Report this review


    I took out a very comprehensive cover for my 19 year old daughter and myself (51) with a premium of £123.10 per month for the two of us. My daughter suffered one bout of tonsillitis as most children do in their lifetime, in February 2004, which cleared up totally after a course of antibiotics, approximately 3 months before I took out the policy in June 2004. She then contracted a nasty virus in August 2006 whilst travelling in Australia on her gap year, and she has had several recurring b ...

  • Redsetter Rank: Corporal 5th May 2006

    Reviewer rating: 5 stars


    Redsetter's review has yet to be rated - Be the first!
    Report this review


    My membership with AXA PPP health insurance is paid for by my company as part of my renumeration package, hence I have given value for money a score of 10. Given the level of service and value of treatment received so far, I would recommend AXA PPP to anyone.

  • imw 19th Apr 2006

    Reviewer rating: 0.5 stars


    imw's review has yet to be rated - Be the first!
    Report this review


    I submitted a claim to AXA PPP Health insurance for Osteopath bills. I received no cheque. I made contact and I was told to supply receipts. This I did, but I still received no cheque. I made contact again, and I was told the receipts were no good, and that I have to supply invoices. Promises of "we'll call you back" were never kept. I have spent hours trying to get them to pay out, and I am still waiting.

  • burnses Rank: Lance Corporal 4th Jan 2006

    Reviewer rating: 0 stars


    burnses's review has yet to be rated - Be the first!
    Report this review


    I have been a member with AXA PPP Health Insurance for something like 15 years, and until this year I found them to be a good Company to deal with. This year, after complaining about the increase in premium, they suggested it would be more economical to split my family (husband, wife, 3 kids) policy into two, and I fell for it. After making a claim for grommets for a child that would have been previously been covered, they rejected this.