AXA PPP Health Insurance Reviews - www.axappphealthcare.co.uk

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★★★★☆
4.2 / 5
1100
83.1% of users recommend this
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  • Customer service

  • Value For Money

Media Gallery for AXA PPP Health Insurance www.axappphealthcare.co.uk

AXA PPP Health Insurance www.axappphealthcare.co.uk

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Latest Reviews

★★★★★

“Excellent customer service”

Written on: 28/04/2017 by Davidson91 (1 review written)

Excellent service - on every occasion I have had to contact the service centre the team could not be more helpful or positive. I have always found them knowledgable, helpful and where necessary, sensitive to personal information… Read Full Review

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★★★★★

“Great friendly hassle free”

Written on: 28/04/2017 by Gedb (1 review written)

No fuss quick approval great call centre staff making a claim stress free means there's no added stress at a. Stressful enough time… Read Full Review

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★★★★★

“Very helpfull”

Written on: 28/04/2017 by bfBradley35 (1 review written)

Just called for a authorisation code. Very helpfull very pleasant. Prompt reply. Thank you… Read Full Review

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★★★★★

“Thank you all”

Written on: 28/04/2017 by SimeonMeier246 (1 review written)

You are friendly and open and it takes just ami ute to get clearances… Read Full Review

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★★★★★

“Very Helpful Staff”

Written on: 28/04/2017 by EstebanBowers (1 review written)

When phoning in call was answered promptly and staff were very helpful… Read Full Review

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★★★★★

“Caring, helpful company”

Written on: 27/04/2017 by jzNunez390 (1 review written)

I would highly recommend this company. They are always very helpful and claiming is stress free… Read Full Review

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★★☆☆☆

“Not impressed”

Written on: 27/04/2017 by Sculpon (1 review written)

Started off well and did not take too long to get through. Gave my policy no and the desk person initially stated I was entitled to treatment without a referral etc but then in the conversation backtracked. Her manner changed from helpful to more like an investigating police woman. She even had to call back because she had taken my mobile no down incorrectly. This was my first call to them and really left feeling why bother paying so much for a unprofessional service… Read Full Review

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★★★★★

“excellent customer service”

Written on: 27/04/2017 by DamianLove (1 review written)

after initial hiccup with a not very knowledgable man, I now have excellent customer service and no complaints… Read Full Review

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★★★★★

“A sympathetic and excellent service ”

Written on: 27/04/2017 by Blackburnsw355 (1 review written)

A sympathetic and excellent service… Read Full Review

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★★★★★

“Very helpful”

Written on: 27/04/2017 by LydiaMcCaffrey (1 review written)

Very friendly lady answered the phone after only a couple of rings. Dealt with my enquiry efficiently and in-depth. Fully adviced me of what happens next and what I need to do… Read Full Review

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★★★★★

“Very good service ”

Written on: 27/04/2017 by MareliBaldwin52 (1 review written)

Have had to use the health care a number of times for different reasons and every time I have had excellent service from whoever I have spoken to. Thank you. My cover has been through work but nevertheless still very pleased with the overall experience… Read Full Review

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★★★★★

“Compassionate, understanding, efficient support ”

Written on: 26/04/2017 by 200Wright (1 review written)

Great service today on reporting a new claim, thank you… Read Full Review

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★★★★★

“Efficient kind helpful”

Written on: 26/04/2017

Great call. Very efficient, no waste of time and kind and helpful. Gave me a reference and everything seems easy without stress especially when you need it… Read Full Review

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★★★★★

“Helpful service”

Written on: 26/04/2017 by 233Greenwood (1 review written)

Called to obtain information on how to arrange a consultation which was dealt with very efficiently and by a friendly and professional advisor… Read Full Review

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★★★★★

“Helpful”

Written on: 26/04/2017

Made my journey very easy for the next steps… Read Full Review

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★★★★★

“Ringing Axa is never a pain”

Written on: 26/04/2017 by Holman233 (1 review written)

When unwell and seeking your private medical Assistance you need to have someone sympathic, kind and helpful at the other end of the phone. Axa are yet to put a foot wrong with me. Chap on the phone was helpful, didn't ask strange questions (which could result in a computer says no scenario) And wished me all the best with my appointment … Read Full Review

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★★★★★

“Aporoachable , helpful & friendly ”

Written on: 26/04/2017 by 290Buchanan (1 review written)

Never had to claim before . The member of staff was very helpful & took me through the stages - no problem . Would recvomend to friends & family… Read Full Review

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★★★★★

“Helpful friendly call handler ”

Written on: 26/04/2017 by Mekhic18 (1 review written)

Very satisfied with the service I received regarding an enquiry on my cover. The lady was very helpful and friendly… Read Full Review

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★★★★☆

“Feed back”

Written on: 26/04/2017 by AraceliHaley (1 review written)

Very helpful and provided all the information I needed. Excellent communicator!… Read Full Review

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★★★★☆

“Efficient, polite service, from knowledgable staff. ”

Written on: 25/04/2017 by TristanBlackburn (1 review written)

I phoned to arrange to see a GI specialist. Initially you could not find my history which should have passed over from Simply Health. You handled this well by just getting on with it. I phoned to confirm everything today and again you were polite and efficient, I am unsure whether you now have my medical history but you have confirmed all is ok. I liked the text after the call confirming the detail and wishing me luck! Nice touch… Read Full Review

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