AXA PPP Health Insurance www.axappphealthcare.co.uk Reviews
Latest Reviews
★☆☆☆☆
“Very poor in comparison with alternatives”
Written on: 10/05/2013 by Ethiopia
Having lived outside UK for more than ten years and on three different health insurers in US and France I was pleased that AXA PPP was a British company to deal with. Having had 18 months with them I can only say they are really disappointing and despite my wanting recommend a UK company I would strongly advise looking at other alternatives. Reflecting other reviews I would say that in comparison with other providers they have really poor service which is UK-centric and with the clear... (read more)
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★☆☆☆☆
“Why bother having private medical ”
Written on: 27/03/2013
After develoing a large cyst on my head, I went to my GP and asked to see a consultant as I was not sure how to proceed. I was referred and found it impossible to get AXA to provide me with an authorisation number needed in order to go ahead with the minor surgery to remove the cyst. All the letters were sent from the doctors to AXA but they couldn't bother to call me to say "your claim is denied due to the doctor using the word symtomatic and we don't know what that means"! Imagine a... (read more)
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★☆☆☆☆
“Pedantic and money grabbing”
Written on: 22/03/2013 by 80barrow (1 review written)
We have belonged to Permanent Healthcare Company for numerous years and never encountered any problems. Since PPP are now underwriting, things have changed dramatically. Any claim is scrutinised and it can take up to 48 hours to give approval. Many of the top consultants have now been taken off the list because they are deemed too expensive and instead newly qualified consultants are now only offered. On claims, I have experienced that the full cost will now not be met as the fee is above... (read more)
Compare healthcare providers - Visit ActiveQuote.comDterrall's Response to 80barrow's Review
Written on: 25/03/2013
Agree with Barrow - I found AXA service to be appauling and insensitive.
Do not invest your money into such an de-personalised scheme - go elsewhere.
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★☆☆☆☆
“Horrific experience”
Written on: 11/02/2013 by LukeinWindsor (1 review written)
Got into Bangkok from the UK on a 4-week holiday. On day 3 I developed some nasty back pain by the thoracic region of the spine. Got rushed to see a private Orthopaedic Consultant who suspected an inflammation of the joint facets and put me on strong painkillers and muscle relaxants, plus advised an X-Ray and MRI scan.... called AXA for approval and from then on the bureaucracy to get those two tests approved (at a total cost of £200!) was just beyond belief. Appalling! They clearly do not... (read more)
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★☆☆☆☆
“Beware if you have mestrual cramps!”
Written on: 07/02/2013
I have just been told that they would not cover a visit to a Gynaecologist because I have had menstrual cramps in the past and that is considered a pre-existing condition!!! Who knew that something you have had all your adult life is a 'medical condition'! Do not waste your money and health with AXA PPP!!! (read more)
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★★★★★
“ACCIDENT ABROAD”
Written on: 02/01/2013
Whilst in Mallorca celebrating a Golden Wedding,my 74 year old mother fell down on a shopping trip.She was taken by ambulance to the local university hospital and was diagnosed with a broken hip.However they could not operate for a week!I flew out that day and we contacted[from England] Axa who my parents had cover with and were very impressed with the response from the call centre.Within 2 hours a private ambulance arrived and took my parents to a private hospital. The care and facilities... (read more)
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★★★★☆
“Excellent ...but”
Written on: 22/12/2012 by SemFinch
Transferred company cover to private as my new employer does not provide this. Continued the cover for my wife and baby but removed mine as it was too expensive. Claimed for the wife and everything was smooth. The procedure as I understood it is 1, go to GP and get a referral 2, check that the specialist is on AXA's list 3, go to specialist an give the policy number and authorisation code. I receive letters from AXA telling me the claim and how much they would pay and that there is... (read more)
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★☆☆☆☆
“Worst Insurance do waist your money”
Written on: 13/12/2012
Our company made a mistake by changing from Allianz to AXA and it is the worst insurance you can ever get. I always have to wait at hospital i need to get an infant to suffer till they approve a pay and also there promises are of no value DON'T CHOOSE IT (read more)
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★☆☆☆☆
“Shocking service - only interested in making a profit”
Written on: 12/12/2012 by markrstevenson (1 review written)
I just transferred from another provider because of the price of the AXA service I was offered for what I thought was a better level of cover. I tweaked my back after five weeks of being covered and my GP referred me to Axa approved specialists. I then contacted the claim line and then was made to feel like a criminal and I was trying to rip AXA off by attempting to claim. I had two issues that were linked and the call centre worker at AXA decided that she knew more about the issues than... (read more)
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★☆☆☆☆
“axa ppp horror story”
Written on: 06/12/2012
My husband needed an emergency admission for cancer and was admitted to a London Hospital through A E and I called them to activate our claim, to be told we were notcovered for this hospital though we had previously checked and were initially told we were. A nightmare them went on whereby I asked what they could do to help and was told NOTHING twice! They finally said my husband could go to another hospital that night in a private ambulance!!! He is desperately ill, had tubes and lines in... (read more)
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Showing 1 - 10 of 93 Reviews
★☆☆☆☆
“customer service what a joke”
Written on: 04/12/2012 by web6y (1 review written)
After waiting over 10 minutes each time i call to get an answer. I was told to get a referal from my GP which I did. AXA then told me that they had not recieved a copy of the referal letter. This was then uploaded onto their system. I called back to find out where I go from here & they told me that they wont cover me for a procedure. After looking into membership handbook it states we pay for eligible:diagnostic tests ordered by a specialist. My specialist had stated that he thinks I have... (read more)
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★☆☆☆☆
“AVOID AXA AT ALL COSTS!!!!”
Written on: 23/11/2012 by Avoid_AXA (1 review written)
I bought an annual plan from AXA for my family in June and paid for it in advance. In August my daughter was having back pains and so we phoned AXA and were told she should go and get a referral letter from the doctor and then they would be able to process the claim. After 4 weeks of waiting, I gave up and sent her to a local Physiotherapist and paid for it myself. After 6 weeks or so I got a call saying that AXA had sent back the notes to the doctor for additional information. Last week,... (read more)
Compare healthcare providers - Visit ActiveQuote.comLukeinwindsor's Response to Avoid_AXA's Review
Written on: 11/02/2013
AXA are a JOKE! Avoid at all costs!
Got into Bangkok and 2 days into my 4 week holidays I experienced some sudden strong pain to my thoracic spine... I then met a local Orthopaedic Consultant for an opinion and they suspected an inflammation to the joint facets and suggested I take an X-ray and MRI scans... both at the cost of approx. £200 pounds (230 euros, 240 US dollars) .... the bureaucracy that followed my initial call to AXA to see if both scans would be covered was simply beyond belief, when I clearly stated I URGENTLY needed such procedures done as I was in pain.
To make a long story short I emailed them to cancel the claim and paid for the procedures myself.
AXA (provided as part of my American Express Platinum Service) were simply appalling at dealing with an urgent medical claim from abroad and would discourage ANYONE from signing up to their awful services.
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★☆☆☆☆
“Refused cover”
Written on: 16/11/2012
I had been covered by AXA PPP for more than 7 years. This cover included my wife and two children. I had an accident at work which ment I needed a lot of treatment and still do. I have had a spinal fusion, Hernia operation, work done to my neck and shoulders due to this job. I ask AXA PPP Healthcare to cover for my latest Consultants consultation for my back to which they rufused and said they are not prepaired to cover me for any more problems related with my back. I now have to go through... (read more)
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★★☆☆☆
“Expensive cover, Poor service, will be moving to Bupa...”
Written on: 31/10/2012
My comprehensive cover is expensive compared to most policies, every time I have had an issue, I've not bothered going privately because the AXA process is just too complicated. There is no doubt about it, their customer service is extremely bad and the people answering the phones are insensitive and sometimes downright rude. Don't bother contacting them by email, half the time they ignore it and when they do reply they basically tell you to call them... I will definitely be moving to Bupa... (read more)
Compare healthcare providers - Visit ActiveQuote.comMrmatt's Comment
Written on: 19/11/2012
I have an AXA policy, how is it complicated? I called up to claim and had a claim number in minutes? I had no forms to fill in because I too have a comprehensive policy, also had no service issues. what policy you on?
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★☆☆☆☆
“Red Tape nonsense / awful customer service”
Written on: 30/10/2012 by vincentekielty (1 review written)
I telephoned AXA one week ago (23rd October) to find out the procedure for claiming against an acute knee injury. I was told to visit my GP, get a private referral and check that the private specialist is registered with AXA. I went to the doctors on the same day and recieved the referral, it was confirmed at this time by AXA that the specialist was registered. I telephoned yesterday to double check that everything was in-line for my appointment today... this is when the problem arose. I... (read more)
Compare healthcare providers - Visit ActiveQuote.comAxappphealthcare's Response to vincentekielty's Review
Written on: 06/11/2012
Hello vincentekielty
We are sorry to read about your complaint. Can you email webmaster@axa-ppp.co.uk with your membership number and full name and we'll look into this.
Thank you
AXA PPP healthcare
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Axappphealthcare's Response to vincentekielty's Review
Written on: 06/11/2012
Hello Mr Keilty
Since our response earlier, we understand that a Complaint Resolution Executive is now looking into this matter for you. You have also spoken with us and have the CRE’s telephone number, should you need to contact them.
Kind regards
AXA PPP healthcare
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★★★★★
“excellent”
Written on: 23/09/2012
They have been brillian throughout when my husband had to have an operation for cancer and they have been brilliant since with no quibbles - it all depends what sort of policy you have paid for, whether you have full cover or not. (read more)
Compare healthcare providers - Visit ActiveQuote.comVincentekielty's Comment
Written on: 30/10/2012
Would it be possible for you to provide us some more info on this? I am writing an article for a global publication that delves into AXA ppp and its prqactices. I have to say that yours is the only positive review I have found to date. I do want to provide a balanced view so I wondered if you could tell us what policy you have, how long the claim took and which department dealt with your claim.
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★☆☆☆☆
“I would like to ask a question”
Written on: 22/09/2012
I pay complimentary health assurance to axa france. The agent my office knows nothing about health insurance. Her stock reply to any query however minor is .......... I am not a doctor or I am not CPAM.There is nothing helpful and the owner is merely a receptionist without knowledge of insurance proceedures (read more)
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★☆☆☆☆
“Appauling, insensitive and over priced.”
Written on: 19/09/2012
I contacted AXA via my corporate policy to ask for advice on reimbursement and found myself talking to some jumped up school boy asking alot of questions in an accusatory manner with no regard to sensivity or appropriate behaviour. I'm really dissapointed that I pay for a health care policy via my company that utimately should have the patient/client best interests at heart. I was left feeling completley bewildered and infuriated by what should have been a standard enquiry. Very poor... (read more)
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★☆☆☆☆
“The worst customer service ever”
Written on: 26/08/2012
Really poor customer service/communication. Would never recommend them to anyone. I advised I required a referral via phone. They advised they would contact the doctor to apply for the medical notes......after a week I had heard nothing back, no letter, no call, nothing! I contacted AXA to say they were waiting on the doctor. I asked if there had been a follow up but this had not happened and I had not been informed. I contacted the doctors surgery who advised they had requested AXA to make... (read more)
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★☆☆☆☆
“Ghastly!”
Written on: 20/08/2012 by mrobi5 (1 review written)
Incompetents, ghastly, hard to get a refund EVEN when they agreed to it! Payment messed up, sent to the hospital instead of us, the list is long, they just mess up all the time WHEN they allow something! WE have an AXA PPP plan and we are expats in Brazil. AXA does not have any network of hospitals etc in South AMerica at all. You are on your own if you need health care. In a country where hardly anyone speak english it is extremely hard. I would never have chosen AXA for insurance, I am... (read more)
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Showing 11 - 20 of 93 Reviews
★☆☆☆☆
“Sneaky, shameless, unscrupulous staff and organization. ”
Written on: 02/08/2012
This is a health insurance which you give you, ironically , lots of stress and lots of heart burn. I do not understand how such a shady organization is allowed to exist in the first place. The staff is outrageously unprofessional and sneaky. They will tell you that someone will call you back but no one ever calls back. They will go to evil lengths to avoid paying a claim. They shamelessly lie through their teeth and will treat you like a fool . You will feel like boxing the person at the... (read more)
Compare healthcare providers - Visit ActiveQuote.comLegogirl's Comment
Written on: 03/09/2012
Would this be a case of you doing something wrong and blaming the company... as you haven't actually listed what the problem was?
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★☆☆☆☆
“Appalling service”
Written on: 06/07/2012
I spoke to their team a month ago and they advised to see the GP & send the referral letter direct to the specialist. One week ago I called to follow up the authorisation, and now one week after daily calls by myself and 3 GP referral letters they declined on grounds of insignificant symptoms expressed in the referral letter. Staff are rude and unhelpful, but apparently medical experts that can diagnose the necessity of your treatment in 2 minutes flat from their tick boxes! They also broke... (read more)
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★☆☆☆☆
“An absolute disgrace”
Written on: 22/06/2012 by BACKTONHS
After making a valid claim, I had to micro-manage every step and eventually discovered 2 working days before my operation that I was NOT covered - the surgeon was authorised but where he was going to perform the operation was not - it was the wrong type of hospital - back to the NHS or I could pay for it myself - but what is the point of private health insurance DONT USE AXA PPP (read more)
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★☆☆☆☆
“Don't put yourself through it”
Written on: 15/06/2012
Simply awful company. Almost impossible to get a claim through, unhelpful and disinterested customer service(!) staff. Total waste of money. My last claim, for a suspected stomach ulcer, took them three and a half months to come back with a 'No'! Why, I hear you ask? Due to a completely unrelated bout of constipation last year. This is by no means an isolated incident, between my wife and I we made five claims in the last year. All wrongfully declined, but try telling that to the company's... (read more)
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★☆☆☆☆
“Neglect , Mis-commuication, Prolonged Pain, Frustration”
Written on: 10/06/2012 by DavidBetts
These four simple words only just start to describe my experience as a 'customer' Neglect to provide hassel free empathetic service. 1/AXA - PPP are not prepared to see that your medical needs are sympathetically reviewed and resolved swiftly in accordance with your Insurance plan. 2/ After simply breaking a bone I am left waiting for months for agreed funding or even an explaination detailing why not. A painful situation still un resolved even though the operation has been... (read more)
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★★★★★
“Life saver”
Written on: 08/06/2012
Thank you for saving my mums life. (read more)
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★☆☆☆☆
“Awful, do not use AXA ”
Written on: 08/06/2012
AXA is the worst insurance you can buy. They have no manners and will always fob you off. They authorised a surgical procedure for me only to tell me later on that they made a mistake and that I needed to pay them £6000. They will try to fob you off to say that they have found a word or a sentence in your medical notes that there was a pre-existing condition. They have no customer service manners and they are extremely rude. Please if you don't want to get even worse than you are with an... (read more)
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★☆☆☆☆
“Avoid avoid avoid”
Written on: 05/05/2012 by Koko13
Never recived my policy handbook welcome backage after 6 month although I requested it 100 times Then I tired to book an appointment via GP referral and was told" sorry not covered for any private consultation" They never take any responsibility for lack of customer service and origination , instead they try to blam the customer. They are good in taking the money ASAP through very quick. (read more)
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★☆☆☆☆
“Not only don't want to pay but took money after cancelled”
Written on: 16/04/2012
Was with AXA PPP for two years, and the experience was not very satisfactory. For every claim they wanted extreme, irrelevant details (at a cost of £50 a time from my GP) to verify the complaint was not in the 5 year moratorium. To some extent that could be acceptable as they are protecting against fraud, but they always seems to assume you are trying to steal money from them. On one claim they 'refused' as they claimed there was a squiggle on a document that might imply that an issue was... (read more)
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★☆☆☆☆
“Awful”
Written on: 14/03/2012 by Franincartref
Do not waste your money with them unless you don't intend to claim. They don't answer letters either. If you do claim be prepared to explain in great detail on the phone to 'somebody' the intimate details of your complaint. Having a doctors letter makes no difference. I needed new glasses which here in France are very expensive .. they paid less than 10% of the cost. I wrote saying I wished to cease the 'cover' on renewal and after 3 copies this letter remains unanswered. 8 days after the... (read more)
Compare healthcare providers - Visit ActiveQuote.comFanofthetanzy's Response to Franincartref's Review
Written on: 05/04/2012
I agree. Dreadful, dreadful from the word go. Sold to me over the phone on the basis of no excess to pay and no increase in premium should I make a claim. And, as soon as I went to make a claim I'm told: You have a £100 excess on the policy and your premium will rise having made a claim. Shocking - at least BUPA play it straight - worth paying that bit extra. This lot are just cowboys
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Showing 21 - 30 of 93 Reviews
★☆☆☆☆
“Never use AXA PPP you will regret it”
Written on: 04/03/2012 by AXADisappointment
AXA look good on paper and are very friendly on the phone. However, this doesn't help when they do everything they possibly can to make it difficult to claim and will clutch at any straws not to have to pay out. Dialogue: "But you can't prove that she has a pre-existing condition, how can a toddlers snotty nose be a pre-existing condition to requiring an adenoid operation for sleep apnia?" Well you can't prove she hasn't had a pre-existing condition madam so our decision is final that AXA... (read more)
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★★☆☆☆
“Shop around”
Written on: 04/03/2012
Private Healthcare is a competative Market so shop around - never accept the first price you are offered. Make no mistake new customers are very important to the big private medical insurers. For ppp look at their budget cover health on line. If you are prepared to sacrifice some frills it's worth looking into - for example - instead of paying £200 p/m upwards for top level ppp - go for health on line take out basic policy and save £100's per year ( best case per month) put saving in bank... (read more)
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★☆☆☆☆
“ A terrible headache and lots of frustration”
Written on: 20/02/2012
I wish I had come across these reviews before I paid to AXA. I highly regret having them as my insurance provider. They are very very inefficient and terrible in dealing with customer complaints. Calling them for follow up on reimbursement ruins my day and gives me a headache. They are seldom helpful in solving queries, never call back when they promise they would. So you have to call them again and again and again and your efforts will be very futile. I filed a simple claim 3 months back... (read more)
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★☆☆☆☆
“ok when you pay but don't want to use them”
Written on: 15/12/2011
I had been with them under a compnay scheme no problems. Had to move to a personals cheme they put om on 6 week nhs list wait rule without explaining the implications of this. When I have needed to use this they then drag their feet they also accused me of wanting to use the policy for fertility treatment yet I had a hysterectomy under my company scheme 9 months before and this was available on my records. I have also had to wait to see if I can have an op which my consutlant says would be... (read more)
Compare healthcare providers - Visit ActiveQuote.comMrmatt's Comment
Written on: 18/12/2011
"They" put you on a 6 week Nhs rule policy?, or you chose it not understanding it?
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★☆☆☆☆
“Go elsewhere”
Written on: 15/12/2011
I took out 3 policies and this is a taster of what happens with this company They lose records They say they havent recieved infomration even when its sent by recorded delivery they only find things when they are quoted the recorded delivery number, then they magically appear they ask you to call back daily but dont call you back when they say they will they put the wrong records on wrong policies they put notes on wrong records and in wrong queues and then say they cant find them they make... (read more)
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★☆☆☆☆
“So unprofessional !”
Written on: 06/12/2011
I could not believe that business like AXA PPP would exist! They make mistakes in payments, mixing up quite simple things like currencies, family names, types of treatments etc. They confirm problems and make mistakes while correcting the previous ones. The CS is not effective, as you have to deal with a different person every time, they reply anonymously, you can not follow up as it is their "secure system" etc. Some CS people are kind enough to listen to you, but they do not pay, the... (read more)
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★☆☆☆☆
“Always pre existing ”
Written on: 19/11/2011 by Modimoe (1 review written)
Appallingly slow demand records give authorisation then retract. Any excuse not to pay out. Customer service appalling. In it for the premiums only. Don't waste your money go elsewhere. (read more)
Compare healthcare providers - Visit ActiveQuote.comMrmatt's Response to Modimoe's Review
Written on: 22/11/2011
always pre existing?
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Guest's Response to Modimoe's Review
Written on: 29/04/2012
Insurance companies will always look to pay out.
One of the biggest reasons medical insurance providers don't pay out is that what you tell them and your medical reports say , don't match.
Also depends on how your policy is underwritten ,exclusion.etc.so make sure u know what u can claim for and not.
Another problem medical insurance companies have is fraudulent claim payouts which go into thousands and thousands each year so many people try it on.
So "always pre existing "probably cos it was.
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★★★★★
“excellent provider”
Written on: 17/11/2011
My husband has had multiple operations for cancer and many follow up treatments. radiotherapy and chemotherapy and drugs which were not on the NHS and I have never had any trouble with PPP they have always within 24 hours given authorisation and have never refused a claim. When you take out a policy you have to know what is included and whether there are exclusions. There does seem to be an issue with the specialists where if a specialist is not on their list they will only pay towards the... (read more)
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★☆☆☆☆
“SHOCKINGLY AWFUL”
Written on: 19/10/2011
I have an 8 year old son that requires an operation . Axa has so far denied my claim, demanded further proof of illness , caused my family so much stress and now they will cover the paediactric doctor but not The Nuffield Hospital where the operation is taking place. This is a CHILD ! Please please do not touch this company they are rude, uncaring, unprofessional . They actually do not want to help you . . . (read more)
Compare healthcare providers - Visit ActiveQuote.comFanofthetanzy's Comment
Written on: 05/04/2012
I was sold AXA cover over the phone promising no excess and no increase in premium if I made a claim. Guess what! First time I go to claim they tell me I have to pay an excess and that my premium will be affected if I chose to claim. Dreadful.
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★☆☆☆☆
“Make snails look like drag racersm- AXA PP Healthcare ”
Written on: 19/09/2011 by ivangill
AXA PP Healthcare (via Healthonline) So I mistakenly signed up for the 6 week option (you are only covered if NHS takes more than 6 weeks). I didn'tthink this through or check the small print - my fault. I get a condition, end up in A&E, they treat me and I need referring to a sugeon by my GP. I explain to GP about 6 weeks, so we apply through NHS to see how long it will take. 3 weeks later I get an appontment for 2.5 months time I call AXA and discover I wasted 3 weeks (my fault) they... (read more)
Compare healthcare providers - Visit ActiveQuote.comGuest's Response to ivangill's Review
Written on: 29/10/2011
How was your experience with BUPA? I' currently looking for a private health insurance I was quite inclined to chose AXA but not any more though.
Thanks
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Guest's Response to ivangill's Review
Written on: 29/04/2012
How do you sign up to a 6week option by mistake .
Especially if you have had private healthcare before.
Least you got your claim sorted by the very helpful lady
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Guest's Response to ivangill's Review
Written on: 29/04/2012
How do you sign up to a 6week option by mistake .
Especially if you have had private healthcare before.
Least you got your claim sorted by the very helpful lady
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Showing 31 - 40 of 93 Reviews
★☆☆☆☆
“Do not choose AXA PPP”
Written on: 25/08/2011
We were very happy with our private health insurance until they moved us to AXA/PPP. Now we find that every claim is a fight, all the top London Doctors are not covered fully under our policy - which is the top policy and we often have to pay towards the costs when we see a specialist. It feels when we phone them that they are trying everything they can to make the claim as difficult as possible for us so that we don't actually make the claim. They do not make you feel good about phoning and... (read more)
Compare healthcare providers - Visit ActiveQuote.comGuest's Comment
Written on: 26/08/2011
How very true, PPP should be avoided completely
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Guest's Comment
Written on: 05/09/2011
What policy are you on?
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Mrmatt's Comment
Written on: 05/09/2011
What policy are you on?
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Guest's Comment
Written on: 29/04/2012
You said "until they moved us" who is they?
What is the name of your plan?
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★☆☆☆☆
“Don't touch them”
Written on: 22/08/2011
Will do everything to avoid paying.In simple terms they are dishonest. (read more)
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★☆☆☆☆
“Will do everything possible not to pay and make the...”
Written on: 22/06/2011
Do not use this company ! I have been with AXA for six years now and have only had one claim, unfortunately for me, I developed an AVM on my shoulder which is quite rare and needs a few treatments and procedures to get rid of. I thought that I was lucky to have Health Insurance at a time like, this when you develop something unusual and strange, but boy was I wrong. I wish that I had just gone through the NHS as the stress of using AXA is just not worth is especially when you are at your... (read more)
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★☆☆☆☆
“Doing everything not to pay”
Written on: 16/06/2011 by Paulhart23
I have had AXA insurance for 3 years for the family and never claimed. I make a claim for a lump to be removed from my leg which only occurred during my 3 years with AXA. They have refused to pay any thing saying this must have occured before I started this policy. We are now in an argument about this. PLEASE PLEASE PLEASE do not use this company they are the worst company I have ever dealt with. Thanks Paul (read more)
Compare healthcare providers - Visit ActiveQuote.comGuest's Response to Paulhart23's Review
Written on: 22/06/2011
I couldn't agree more. I have had an uphill battle with them from the start. Its disgusting.
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★☆☆☆☆
“Most shocking company ever”
Written on: 06/06/2011
We have had nothing but trouble since we registered with AXA. They question absolutely everything, their customer service is dire to non-existent, each department seems to have no idea what the other is doing. They have EVENTUALLY paid most of our claims but not with us having to make umpteen phonecalls, chase them up, get letters from specialists etc. Our hassles with them are too numerous to go into detail but suffice it to say I would NEVER recommend them to anyone and if you're thinking... (read more)
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★☆☆☆☆
“AXXA DAILY LIGHT ROBBERY!”
Written on: 28/05/2011 by kris251 (1 review written)
After paying £65 a month for the last 2yrs, i needed a operation for terrible pain. The consultant which Axxa refused to pay for (at the present time) and who is top of his field in the country - stated i needed this operation as a matter off urgency. Axxa "experts" have refused this claim. Money grabbing and extremely poor customer service and communications. Do not accept there services even if there offered for free! Please be warned, this company is beyond terrible... (read more)
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★★★★★
“I would like to reiterate what has been said in...”
Written on: 13/05/2011
I would like to reiterate what has been said in several posts, the importance of checking cover before treatment. If you were asked to agree to pay for something, your not told what you're paying for, why, or how much it will cost, I am sure the majority of us would think twice to agreeing to this. It works the same with insurance, if you need them to pay, you need to ask first. Secondly, the importance of Reading your contract. This will clearly explain how to claim and what to expect. If... (read more)
Compare healthcare providers - Visit ActiveQuote.comGuest's Comment
Written on: 13/06/2011
You must be kidding. Clearly which AXA employee wrote this. This is abhorrent, dishonest and underhand. This planted positive review that does not refer to any claim of the writer is shameful. It alone should be enough to turn every person away from AXA.
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Guest's Comment
Written on: 12/07/2011
I am glad someone has comfidence in this company as I am a member and after reading the above I was thinking of changing my health insurance. I have now been referred to a specialist and have informed AXAPPP who told me to go ahead so all being well I should not have any problems I hope!!!!!
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Guest's Comment
Written on: 18/07/2011
I agree which employee wrote this. I checked several times even with AXA PPP about treatment. Was advised Yes ALL covered only to be issued with a bill afterwards! and believe it or not unfortunately going through the same absolute rubbish AGAIN!Even though once again I checked out what would be covered before the Op. They are the worst, don't use them, if you have a choice which unfortunately I don't!
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Geoffliz's Comment
Written on: 23/08/2011
Totally agree with the first comment---Shameful behaviour getting an employee to act as a reviewer.
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★☆☆☆☆
“I belong to a company insurance plan. If you are ill...”
Written on: 12/04/2011
I belong to a company insurance plan. If you are ill at any point I would recommend going to the NHS and avoiding AXA at all costs, save yourself a lot of stress and more likely to get an appointment to see someone...
(read more)
★☆☆☆☆
“AVOID AT ALL COSTS if you actually want your insurer...”
Written on: 05/04/2011
AVOID AT ALL COSTS if you actually want your insurer to pay out.
I took out medical insurance at just below their top cover level with AXA PPP back in June 2010, paying £55 a month. I have had no real health issues but wanted to be covered just in case.
However, I put my back out innocuously and wanted to claim for treatment. I now realise how much I have been ripped off by joining Axa.
To claim is a long arduous process where I now need to get them my medical records before they will...
(read more)
Guest's Comment
Written on: 30/05/2011
I agree, I have exactly the same problems. Was with a previous insurer and stupidyly moved to Axxa and was very surprised and not pleased with their customer service or any service. My previous insurer paid out for an operation for my stomach problem and Axxa took over surprise surprise, would not pay out for the same problem! My consultant said he would put a letter to them also to say an operation for my pain is needed as he has had many patience with the same problems for getting Axxa to pay. He said they are the worst and are known very well to him for this reason. Avoid, better off going with the NHS to save you a lot of grief and stress!
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★☆☆☆☆
“If you consider taking this policy, DON'T! ”
Written on: 01/04/2011
If you consider taking this policy, DON'T!
They would pinch and find any excuse to not pay.
Now I am trying to cancel my policy (yet + - half year before official annual term) and they are refusing it! I demanded legal explanation why they deny my official cancellation request, after I lost trust in AXA and have another health insurance now! They are still in process of replying. I mean, they can charge me some cancellation fee, but they cannot force me to have this unneeded anymore AXA...
(read more)
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Axappphealthcare's Comment
Written on: 06/04/2013
Sorry to hear you are unhappy, if you would like to discuss this further please call us on the number listed on your membership documentation.
Hobble's Comment
Written on: 14/04/2013
Obviously that's exactly what this person HAS done and you, like ATOS staff members, have decided you know better than medical personnel who are fully qualified in specific fields of medicine. Thanks Guest for this review - I noticed something unprofessional on the AXA website and googled 'AXA healthcare' and this review came up. You've saved someone else money at least. I hope you pursue and win your case against them. No right-minded judge is going to decide that a random insurance advisor knows better than a specialist, so you should win. Let the papers know if you do.