Aviva Health Insurance Reviews

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Aviva Health Insurance
0.4 stars
Average rating for this product is: 0.4 out of 5

From 0 ratings and 4 reviews

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Summary

Norwich Union Health insurance is now known as Aviva Health insurance in the UK.


Average Ratings for Aviva Health Insurance

  • Customer service0.6 stars
  • Value for Money0.3 stars
  • Overall rating0.4 stars

4 Reviews For Aviva Health Insurance

  • garrym2 24th Mar 2009

    Reviewer rating: 0.5 stars


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    Good Points: Easy to Sign Up


    Bad Points: In my experience they Mmake it very difficult to claim.


    General comments: People take out health insurance so that when things go wrong, they get a seamless, high quality, professional service. The true test of medical insurance is how things are handled when you need them. When you need rapid access to healthcare professionals, don't expect Norwich Union Health Insurance to make things easy for you.When I had a recent accident, rather than helping to line up the help I needed, they asked for information from my GP. When they got the information, they said it wasn't enough. Remember that many GPs will take a week or so to get a letter to them. They asked my GP for more information. They then say they will review your claim in 5 days. It took me almost one month for them to make a decision on some physiotherapy following an accident. One month later, I found that they tried to claim that it was a pre-exisiting condition (which it wasn't - it was an accident, I should know !). As the previous reviewer says, it seems they will do anything to get out of paying. You rarely speak to the same person. Nice enough people at the other end of the phone, but in my opinion the end product is sadly lacking. I've just cancelled.

  • stephanieayres 6th Nov 2008

    Reviewer rating: 0 stars


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    This company agreed to pay for treatment then, because my surgeon was ill and my operation had to be delayed, refused to pay because of the delay. Clearly not to be trusted. This is in now the hands of the ombudsman.

  • Guest 29th Apr 2008

    Reviewer rating: 0.5 stars


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    Very poor at listening or dealing with your individual case. Only able to talk to the call centre advisor, they will not put you through to a decision maker. Very good at using your details to send you junk mail for every other product they sell.

  • adiab14 Rank: Lance Corporal 5th Mar 2008

    Reviewer rating: 0.5 stars


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    This is my first claim to Norwich Union Health Insurance and so far I am very disappointing.
    I've been suffering a back pain for 3 months and my GP advised me about a month and a half ago to see if a physiotherapy or osteopathy as treatment may help. I called Norwich the next day to see if I am covered with those treatments and if yes to get their approval. They said I needed to ask my GP to fill in a form and then send it back. I did this about 3 weeks ago and since then I've been waiting. They ...