Aviva Health Insurance Reviews

Click here if this is your business
★☆☆☆☆
1.5 / 5
59
13.6% of users recommend this
Click here if this is your business
  • Customer service

  • Value For Money

Summary

Norwich Union Health insurance is now known as Aviva Health insurance in the UK.


? Ask our helpful community of experts about this product or company
Aviva Health Insurance - Ask a question now

Media Gallery for Aviva Health Insurance

Aviva Health Insurance
Aviva Health Insurance
Aviva Health Insurance
Aviva Health Insurance

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Do everything to put you off”

Written on: 12/02/2016 by Alexcoutts (1 review written)

Got this through work £75 per month.When I finally needed to use it for my wife they asked about 100 question all to try and refuse u help. Really bad customer service that eventually when they agreed to pay for private hospital treatment my wife refused to be moved from bus hospital. Shocking service and told I couldn't cancel it for a year. Stay clear… Read Full Review

Compare healthcare providers - Visit ActiveQuote.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Waste of Time”

Written on: 12/12/2015 by PreciousRobles (1 review written)

We are just coming up for our renewal to Aviva Healthcare,a policy we had had for around 15 years, we are supposed to have 'no increase' for claims but goes up in age increments. Now, just had cost for 2016, it nearly equates to a 50% increase. Reason for this 'we claimed too much (even though it was less than the total premium for 12 months) and the normal discount we receive was taken off.........why, I hear you ask, well the reason was because we had made some claims. Confused.....me… Read Full Review

Compare healthcare providers - Visit ActiveQuote.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Appalling - not listening to customers or their own staff”

Written on: 04/12/2015 by PaulSpooner1 (2 reviews written)

Contacting a human at Aviva Health UK has taken several weeks between ordinary life. You cannot get an overseas number to dial into unless you have car or house insurance. Health does not have any email connections at all. When you do dial in and follow the systems you may finally get someone, after 9 minutes, be referred, listen to a horrible jingle for 4 minutes and they will kill your call. Their own staff on the AVIVA facebook page was helpful and arranged for staff in International… Read Full Review

Compare healthcare providers - Visit ActiveQuote.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Aviva results in legal action”

Written on: 31/10/2015 by Braiden275 (1 review written)

Aviva have been a nightmare since we switched to them. Very difficult to get hold of an operator and now they have cancelled their Saturday and evening service. The biggest problem is that they don't pay their bills - The NHS are taking legal action against me because Aviva haven't paid for the use of an NHS facility despite all paperwork being agreed and Aviva agreeing that they are liable. This firm is bad for your health !… Read Full Review

Compare healthcare providers - Visit ActiveQuote.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“WARNING WARNING WARNING ”

Written on: 22/09/2015 by MrRae (1 review written)

I have had this health cover for 3 years and payed over £1500. Tried to make a claim to remove A verucca, they told me I was not covered although when I took the policy out they stated that I was covered for everything but obviously not. I'm glad this is not a serious problem so the policy is now cancelled this is probably what they want but I don't care. So hopefully the folks that read this will not take out health cover policies with aviva … Read Full Review

Compare healthcare providers - Visit ActiveQuote.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Advance Consultant approval within an approved hospital ”

Written on: 17/09/2015 by PaulaHickey218 (1 review written)

1) Whilst claiming from Aviva Medios I fell foul of the need to not only get the Hospital agreed in advance but also the Consultant. I have no problem with this in principle. I have a problem with the sly way Aviva implement it. Aviva's working practices and documentation do not make the need to get the Consultant as well as the Hospital approved as clear as they could. When I asked the Aviva Claims handler as to why Aviva were not more forthcoming and specific about checking the Hospital AND… Read Full Review

Compare healthcare providers - Visit ActiveQuote.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Appallingly unprofessional”

Written on: 17/09/2015 by pqRamos187 (1 review written)

I have given one star because there is no ZERO option. I can't stress enough how unprofessional this company is. The insured person is 'grilled' regarding their reason for claiming and that is just the initial phone call. When did the condition begin?; what are the symptoms? etc You have to explain and describe your personal symptoms to a man or woman who has no professional medical training. You are expected to divulge personal, painful and sensitive information to a telephone… Read Full Review

Compare healthcare providers - Visit ActiveQuote.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Very rude”

Written on: 25/08/2015 by NasirHay (1 review written)

There is nothing about this insurance company that is good. They are extremely rude. Protect only themselves and would never use them again… Read Full Review

Compare healthcare providers - Visit ActiveQuote.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst healthcare provider ever”

Written on: 13/07/2015 by 446Molloy (1 review written)

I have been with Aviva healthcare for two years. I have never come across such a terrible provider or service. I have been with PPP or BUPA all my life and changed as my husband thought these guys were cheaper and better. They have an excuse not to pay any claim and everything is exempt on one ground or another. I absolutely detest them. They also blackmail you into staying by saying that you will not get cover with anyone else as they share information about even the smallest headache or… Read Full Review

Compare healthcare providers - Visit ActiveQuote.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“SHOCKINGLY BAD ”

Written on: 04/06/2015 by Moss38 (1 review written)

My Company recently decided to go down the open referral route with this shower. Their service is so bad and so restrictive that I now have to wait 3 weeks to see a consultant of their choosing because it also matters which hospital the consultant uses!!!!! So another 3 weeks that my inflammatory arthritis will go untreated! Avoid these sort of policies… Read Full Review

Compare healthcare providers - Visit ActiveQuote.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Useless”

Written on: 09/04/2015 by Derek226 (1 review written)

Recently moved companies and get Aviva healthcare as part of my package. As soon as I disclosed that I had had knee (cartilage) surgery several years ago (to correct a sporting injury) they immediately and INDEFINITELY refused to cover ANYTHING to do my with knee - despite the fact that it is perfectly healthy and I've been playing sports without issue for the last 5+ years. Perhaps this is just the way private health insurance works these days but it's a bit like saying that they won't cover… Read Full Review

Compare healthcare providers - Visit ActiveQuote.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Steer well clear!”

Written on: 29/09/2014 by Cahill1946 (1 review written)

I have been with Aviva for the past 2 years and they have been nothing but trouble. Ranging from numerous issues getting reimbursed for medical treatment, to very poor customer service with call centres in Asia. Steer well clear!… Read Full Review

Compare healthcare providers - Visit ActiveQuote.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Your Call is Important To Us (NOT)”

Written on: 05/07/2014 by YasmineDavidson (1 review written)

Just a tip, AVIVA have one of the worst telephone systems in the UK. They are always "Busy" and keep patients waiting for long periods 10-15 mins common. I have taken to calling as a new customer where the phone is answered immediately. This tells us much about their customer care !!! Regrettably they will not let customers vent their wrath by Email… Read Full Review

Compare healthcare providers - Visit ActiveQuote.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Vallauris4's Comment

Written on: 29/09/2014

I quite agree. I feel I'm involved with an arrogant and second-rate company with charmless staff.Plus they make errors. I wish fervently I'd joined BUPA long ago as my husband did and before I had exclusions. He finds BUPA admirable in every way – charming and intelligent.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Terrible will not use again nor recommend to any one!”

Written on: 21/05/2014 by Reviewcentre112 (1 review written)

Will never recommend nor renew with these guys every time we call them we are placed on hold for long periods and given conflicting information. Seems to me that they try everything not to settle your claim or to reduce the amount they pay out. We were with Axa PPP for 15yrs before aviva and never had the problems in that period that we've had with aviva in less than a year!… Read Full Review

Compare healthcare providers - Visit ActiveQuote.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Good Treatment, friendly customer service”

Written on: 27/03/2014 by RyannCox377 (1 review written)

My son had his tonsils out and all went very smoothly with Aviva. He was supposed to be a day case but the Surgeon recommended he stayed in overnight so I just called Aviva and they authorised it straight away, no quibble. We saw the specialist several times more which was all paid for by Aviva. A simple process. We were able to choose our hospital so could go locally which made it much easier… Read Full Review

Compare healthcare providers - Visit ActiveQuote.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“No interest in sorting anything out”

Written on: 28/12/2013

I've been with Aviva for a few years now, they now have a £1500 out patients limit which when you see a specialist isn't much, I saw one last year and couldn't go back to see him again this year as he was over my budget. I was given several specialists to contact and after many answer phone messages and being on hold for several weeks I made an appointment which was 6 weeks after I wanted it, the test was then 4 weeks later and after several calls later i had the second test 8 weeks after… Read Full Review

Compare healthcare providers - Visit ActiveQuote.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible Service by Aviva”

Written on: 05/11/2013

I have held Saga health Insurance for the past 4 to 5 years and due to an increase in premiums decided to shop around for a better price. A local insurance broker thought that Aviva might suit my needs and took my bank details in order to proceed with obtaining the policy; which is taken out after giving basic medical information but prior to completing a full medical questionnaire. After submitting a lengthy questionnaire I was sent another 10 page form asking me for further medical… Read Full Review

Compare healthcare providers - Visit ActiveQuote.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“incompetent idiots!!!”

Written on: 13/06/2013 by karriebell (1 review written)

I have telephoned Aviva, who we have insurance with, as I need a repeat MRI for liver tumours, following surgery last year. All they would tell me was that I was not covered as they class follow up appointments as routine, but they could not tell me what they meant by routine appointments, other than just a general check up, despite me saying that if the consultant asked to see me in 6 months for a scan, how can this be routine? I have had 4 tumours removed from my liver and one has been left… Read Full Review

Compare healthcare providers - Visit ActiveQuote.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Orchard33's Response to karriebell's Review

Written on: 29/07/2013

Sounds like typical AVIVA / Norwich Union - so-called "Cancer Pledge" is nonsense!!!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Worst ever company in uk ”

Written on: 10/05/2013 by Razy (1 review written)

Recently I sight up for a Helth Insurange with aviva , 2 weeks after I sighn up with the company I tried to make a claim to see a specialist for my stomach , 8 weeks down the line they still not sorted anything out, making escuses about paper forms not being completed correctly !! Worst ever experience lies after lies , don't ever sigh with aviva they take your money easily but they never help you out with anything !! Can't believe how much frustration they coz and how much lies they tell you… Read Full Review

Compare healthcare providers - Visit ActiveQuote.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Archos's Response to Razy's Review

Written on: 02/06/2013

2 weeks after you started your policy? I'm sure the paperwork was around them thinking it was a pre-existing condition that you did not disclose...

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Expensive and worse than useless”

Written on: 16/03/2013 by DANYELL (6 reviews written)

I wish I had read these reviews before taking out an Aviva health insurance policy 2.5 years ago during which time I have contributed approx. £6100 and when I need them its just excuses after excuse not to pay out. How does a lay person like me know what’s a new condition that’s related to a previous condition? After being given the go ahead for tests they then change their minds and we are not covered. Private health cannot work in this country whereby you first need to see your NHS GP… Read Full Review

Compare healthcare providers - Visit ActiveQuote.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview
Compare Healthcare Providers with ActiveQuote.com