Aviva Health Insurance Reviews

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★☆☆☆☆
1.4 / 5
66
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  • Customer service

  • Value For Money

Summary

Norwich Union Health insurance is now known as Aviva Health insurance in the UK.


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Latest Reviews

★☆☆☆☆

“Terrible Company”

Written on: 17/06/2017 by yoVogel308 (1 review written)

Making a claim is horrendous. They will quiz you to try to find anything that might give them a way to not pay. They require you to pay for any referrals and to also run around to get all the proof of your history and they won't reimburse you if they decide your claim is not valid. Stay away. They shouldn't be allowed to carry on trading… Read Full Review

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★☆☆☆☆

“Steer Clear”

Written on: 01/06/2017 by Meadowsqm22 (1 review written)

Have had Company schemes with Pru Health ( now Vitality Health ) and BUPA which were excellent. My company now has the Guide-well policy from Aviva. When I tried to arrange a consultant surgeon for my operation I was told the approved ones in my area had to be used despite all three having never completed the surgery I was booked in for. The consultant I eventually used ( and who is on their list) was far from where I lived - despite their documentation clearly stating "We’ll aim to locate a… Read Full Review

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★☆☆☆☆

“No cover provided as less than 6 weeks on NHS”

Written on: 11/05/2017

I've been part of a company scheme with Aviva health for 5 years. So a lot of premiums paid for me, my wife and two young children. Tried to use the policy for the first time today. 1. 30 minutes to get through on the phone 2. Insurance turned down. It seems my company paid for the cheap policy Optima that seems to have multiple clauses not to pay out for any reason. 1. My local NHS can offer treatment in 5.5 weeks. The policy only kicks in for treatments if the waiting list is over 6… Read Full Review

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★☆☆☆☆

“Awful. First time I came to use the policy got...”

Written on: 07/05/2017 by Davis463 (1 review written)

Awful. First time I came to use the policy got through to a highly trained skilled calls adviser trained to extract any possible information whereby treatment could be refused using one of the 100s of exclusion clauses you will find in the policy. The pre existing medical conditions clause is an absolute farce refusing treatment based on any ailment you may have suffered during the last year's which is cleverly linked by the claims handler to the condition you are now trying to claim fir… Read Full Review

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★☆☆☆☆

“Terrible Service”

Written on: 24/04/2017 by 364Finnegan (1 review written)

I have had health insurance through this Company for many years. Originally via my Employer and subsequently since Retirement. I have a large excess on my policy and up until the present time - over 10 years - all of my claims have been below this. My Husband was included on my policy and had a fairly major operation. Which he could have had under the NHS with exactly the same surgeon who did his 'paid for procedure'. For all experiences I have had with this Company whether above or below the… Read Full Review

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★☆☆☆☆

“Worst company over”

Written on: 03/03/2017 by Kwmac (1 review written)

Took a policy out thinking was covered,became ill tried to make claim they made it as difficult as possible to claim Made me jump through every hurdle.NHS was quicker.Absolute con!!!!Do not use this company they will make you stressed and ill when you do not need it… Read Full Review

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★☆☆☆☆

“Cancer follow up treatment”

Written on: 26/01/2017 by LilianaKent196 (1 review written)

Having paid into Aviva for many years I had always found their service excellent. When I was diagnosed with cancer in 2012 everything happened so quickly that I had surgery on NHS and had excellent care.I decided to have Chemotheraphy privately at my home.Aviva referred me to their cancer team.The staff were very different, a very hard attitude, and Aviva then almost doubled our payments even though we had been paying them for years..We were told any aftercare treatments would be put up 10% for… Read Full Review

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★☆☆☆☆

“Do everything to put you off”

Written on: 12/02/2016 by Alexcoutts (1 review written)

Got this through work £75 per month.When I finally needed to use it for my wife they asked about 100 question all to try and refuse u help. Really bad customer service that eventually when they agreed to pay for private hospital treatment my wife refused to be moved from bus hospital. Shocking service and told I couldn't cancel it for a year. Stay clear… Read Full Review

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Davidecc's Response to Alexcoutts's Review

Written on: 11/05/2017

This is exactly what we found today. Buyer beware. Do not use this.

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★☆☆☆☆

“Waste of Time”

Written on: 12/12/2015 by PreciousRobles (1 review written)

We are just coming up for our renewal to Aviva Healthcare,a policy we had had for around 15 years, we are supposed to have 'no increase' for claims but goes up in age increments. Now, just had cost for 2016, it nearly equates to a 50% increase. Reason for this 'we claimed too much (even though it was less than the total premium for 12 months) and the normal discount we receive was taken off.........why, I hear you ask, well the reason was because we had made some claims. Confused.....me… Read Full Review

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★☆☆☆☆

“Appalling - not listening to customers or their own staff”

Written on: 04/12/2015 by PaulSpooner1 (2 reviews written)

Contacting a human at Aviva Health UK has taken several weeks between ordinary life. You cannot get an overseas number to dial into unless you have car or house insurance. Health does not have any email connections at all. When you do dial in and follow the systems you may finally get someone, after 9 minutes, be referred, listen to a horrible jingle for 4 minutes and they will kill your call. Their own staff on the AVIVA facebook page was helpful and arranged for staff in International… Read Full Review

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★☆☆☆☆

“Aviva results in legal action”

Written on: 31/10/2015 by Braiden275 (1 review written)

Aviva have been a nightmare since we switched to them. Very difficult to get hold of an operator and now they have cancelled their Saturday and evening service. The biggest problem is that they don't pay their bills - The NHS are taking legal action against me because Aviva haven't paid for the use of an NHS facility despite all paperwork being agreed and Aviva agreeing that they are liable. This firm is bad for your health !… Read Full Review

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★☆☆☆☆

“WARNING WARNING WARNING ”

Written on: 22/09/2015 by MrRae (1 review written)

I have had this health cover for 3 years and payed over £1500. Tried to make a claim to remove A verucca, they told me I was not covered although when I took the policy out they stated that I was covered for everything but obviously not. I'm glad this is not a serious problem so the policy is now cancelled this is probably what they want but I don't care. So hopefully the folks that read this will not take out health cover policies with aviva … Read Full Review

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★☆☆☆☆

“Advance Consultant approval within an approved hospital ”

Written on: 17/09/2015 by PaulaHickey218 (1 review written)

1) Whilst claiming from Aviva Medios I fell foul of the need to not only get the Hospital agreed in advance but also the Consultant. I have no problem with this in principle. I have a problem with the sly way Aviva implement it. Aviva's working practices and documentation do not make the need to get the Consultant as well as the Hospital approved as clear as they could. When I asked the Aviva Claims handler as to why Aviva were not more forthcoming and specific about checking the Hospital AND… Read Full Review

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★☆☆☆☆

“Appallingly unprofessional”

Written on: 17/09/2015 by pqRamos187 (1 review written)

I have given one star because there is no ZERO option. I can't stress enough how unprofessional this company is. The insured person is 'grilled' regarding their reason for claiming and that is just the initial phone call. When did the condition begin?; what are the symptoms? etc You have to explain and describe your personal symptoms to a man or woman who has no professional medical training. You are expected to divulge personal, painful and sensitive information to a telephone… Read Full Review

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★☆☆☆☆

“Very rude”

Written on: 25/08/2015 by NasirHay (1 review written)

There is nothing about this insurance company that is good. They are extremely rude. Protect only themselves and would never use them again… Read Full Review

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★☆☆☆☆

“Worst healthcare provider ever”

Written on: 13/07/2015 by 446Molloy (1 review written)

I have been with Aviva healthcare for two years. I have never come across such a terrible provider or service. I have been with PPP or BUPA all my life and changed as my husband thought these guys were cheaper and better. They have an excuse not to pay any claim and everything is exempt on one ground or another. I absolutely detest them. They also blackmail you into staying by saying that you will not get cover with anyone else as they share information about even the smallest headache or… Read Full Review

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★☆☆☆☆

“SHOCKINGLY BAD ”

Written on: 04/06/2015 by Moss38 (1 review written)

My Company recently decided to go down the open referral route with this shower. Their service is so bad and so restrictive that I now have to wait 3 weeks to see a consultant of their choosing because it also matters which hospital the consultant uses!!!!! So another 3 weeks that my inflammatory arthritis will go untreated! Avoid these sort of policies… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 09/04/2015 by Derek226 (1 review written)

Recently moved companies and get Aviva healthcare as part of my package. As soon as I disclosed that I had had knee (cartilage) surgery several years ago (to correct a sporting injury) they immediately and INDEFINITELY refused to cover ANYTHING to do my with knee - despite the fact that it is perfectly healthy and I've been playing sports without issue for the last 5+ years. Perhaps this is just the way private health insurance works these days but it's a bit like saying that they won't cover… Read Full Review

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★☆☆☆☆

“Steer well clear!”

Written on: 29/09/2014 by Cahill1946 (1 review written)

I have been with Aviva for the past 2 years and they have been nothing but trouble. Ranging from numerous issues getting reimbursed for medical treatment, to very poor customer service with call centres in Asia. Steer well clear!… Read Full Review

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★★☆☆☆

“Your Call is Important To Us (NOT)”

Written on: 05/07/2014 by YasmineDavidson (1 review written)

Just a tip, AVIVA have one of the worst telephone systems in the UK. They are always "Busy" and keep patients waiting for long periods 10-15 mins common. I have taken to calling as a new customer where the phone is answered immediately. This tells us much about their customer care !!! Regrettably they will not let customers vent their wrath by Email… Read Full Review

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Vallauris4's Comment

Written on: 29/09/2014

I quite agree. I feel I'm involved with an arrogant and second-rate company with charmless staff.Plus they make errors. I wish fervently I'd joined BUPA long ago as my husband did and before I had exclusions. He finds BUPA admirable in every way – charming and intelligent.

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