Aviva Health Insurance Reviews

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★★☆☆☆
1.6 / 5
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  • Customer service

  • Value For Money

Summary

Norwich Union Health insurance is now known as Aviva Health insurance in the UK.


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Media Gallery for Aviva Health Insurance

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Latest Reviews

★☆☆☆☆

“Steer well clear!”

Written on: 29/09/2014 by Cahill1946 (1 review written)

I have been with Aviva for the past 2 years and they have been nothing but trouble. Ranging from numerous issues getting reimbursed for medical treatment, to very poor customer service with call centres in Asia. Steer well clear!… Read Full Review

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★★☆☆☆

“Your Call is Important To Us (NOT)”

Written on: 05/07/2014 by YasmineDavidson (1 review written)

Just a tip, AVIVA have one of the worst telephone systems in the UK. They are always "Busy" and keep patients waiting for long periods 10-15 mins common. I have taken to calling as a new customer where the phone is answered immediately. This tells us much about their customer care !!! Regrettably they will not let customers vent their wrath by Email… Read Full Review

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Vallauris4's Comment

Written on: 29/09/2014

I quite agree. I feel I'm involved with an arrogant and second-rate company with charmless staff.Plus they make errors. I wish fervently I'd joined BUPA long ago as my husband did and before I had exclusions. He finds BUPA admirable in every way – charming and intelligent.

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★☆☆☆☆

“Terrible will not use again nor recommend to any one!”

Written on: 21/05/2014 by Reviewcentre112 (1 review written)

Will never recommend nor renew with these guys every time we call them we are placed on hold for long periods and given conflicting information. Seems to me that they try everything not to settle your claim or to reduce the amount they pay out. We were with Axa PPP for 15yrs before aviva and never had the problems in that period that we've had with aviva in less than a year!… Read Full Review

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★★★★★

“Good Treatment, friendly customer service”

Written on: 27/03/2014 by RyannCox377 (1 review written)

My son had his tonsils out and all went very smoothly with Aviva. He was supposed to be a day case but the Surgeon recommended he stayed in overnight so I just called Aviva and they authorised it straight away, no quibble. We saw the specialist several times more which was all paid for by Aviva. A simple process. We were able to choose our hospital so could go locally which made it much easier… Read Full Review

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★☆☆☆☆

“No interest in sorting anything out”

Written on: 28/12/2013

I've been with Aviva for a few years now, they now have a £1500 out patients limit which when you see a specialist isn't much, I saw one last year and couldn't go back to see him again this year as he was over my budget. I was given several specialists to contact and after many answer phone messages and being on hold for several weeks I made an appointment which was 6 weeks after I wanted it, the test was then 4 weeks later and after several calls later i had the second test 8 weeks after… Read Full Review

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★☆☆☆☆

“Terrible Service by Aviva”

Written on: 05/11/2013

I have held Saga health Insurance for the past 4 to 5 years and due to an increase in premiums decided to shop around for a better price. A local insurance broker thought that Aviva might suit my needs and took my bank details in order to proceed with obtaining the policy; which is taken out after giving basic medical information but prior to completing a full medical questionnaire. After submitting a lengthy questionnaire I was sent another 10 page form asking me for further medical… Read Full Review

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★☆☆☆☆

“incompetent idiots!!!”

Written on: 13/06/2013 by karriebell (1 review written)

I have telephoned Aviva, who we have insurance with, as I need a repeat MRI for liver tumours, following surgery last year. All they would tell me was that I was not covered as they class follow up appointments as routine, but they could not tell me what they meant by routine appointments, other than just a general check up, despite me saying that if the consultant asked to see me in 6 months for a scan, how can this be routine? I have had 4 tumours removed from my liver and one has been left… Read Full Review

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Orchard33's Response to karriebell's Review

Written on: 29/07/2013

Sounds like typical AVIVA / Norwich Union - so-called "Cancer Pledge" is nonsense!!!

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★☆☆☆☆

“Worst ever company in uk ”

Written on: 10/05/2013 by Razy (1 review written)

Recently I sight up for a Helth Insurange with aviva , 2 weeks after I sighn up with the company I tried to make a claim to see a specialist for my stomach , 8 weeks down the line they still not sorted anything out, making escuses about paper forms not being completed correctly !! Worst ever experience lies after lies , don't ever sigh with aviva they take your money easily but they never help you out with anything !! Can't believe how much frustration they coz and how much lies they tell you… Read Full Review

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Archos's Response to Razy's Review

Written on: 02/06/2013

2 weeks after you started your policy? I'm sure the paperwork was around them thinking it was a pre-existing condition that you did not disclose...

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★☆☆☆☆

“Expensive and worse than useless”

Written on: 16/03/2013 by DANYELL (6 reviews written)

I wish I had read these reviews before taking out an Aviva health insurance policy 2.5 years ago during which time I have contributed approx. £6100 and when I need them its just excuses after excuse not to pay out. How does a lay person like me know what’s a new condition that’s related to a previous condition? After being given the go ahead for tests they then change their minds and we are not covered. Private health cannot work in this country whereby you first need to see your NHS GP… Read Full Review

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★☆☆☆☆

“Each appointment needs approval individually ”

Written on: 22/02/2013 by TrishFraser (1 review written)

My son who has just turned seventeen has been diagnosed with depression, not a nice situation for any family to be in but we thought we pay for it he will not have to wait on any waiting lists for counselling which was our family doctors reccomendation rather than putting a child he has known for nine years on anti depressants straight away. We after a lengthy conversations to and from Aviva various reports sent etc got a letter of authority with details of our maximum claim allowance. Thrid… Read Full Review

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★☆☆☆☆

“Worse than useless”

Written on: 13/02/2013 by bababarold (3 reviews written)

Transferred to Aviva - worst decision in my life. After several years claimed for minor back procedure after slipped disc. Refused to pay as with most of my age have had chiropractic treatment before. Never had a slipped disc or sciatica and in pain without actual cover. Avoid at all costs… Read Full Review

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★★★★★

“I personally found Aviva health insurance an excellent...”

Written on: 20/01/2013

I personally found Aviva health insurance an excellent website to visit with informative information covering all aspects of the available health insurance products on offer within today’s society. The quality of the service provided was of the highest standard and I have rated Aviva 5stars. I have learnt invaluable information that I wasn’t previously aware of and I have been able to familiarise myself thoroughly with the numerous packages within the current market. The website was… Read Full Review

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Orchard33's Comment

Written on: 29/07/2013

Yes, the gloss AVIVA puts into its advertising, websites and periodicals is very impressive !!!

You don't mention the nature of making a claim or maybe the "Yes" to "have you made a claim is an error" ???

Perhaps you can re-post with details of your claim ???

From my experience if you have to claim, particularly under their "Cancer Pledge", then god help you.

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Seandanon's Comment

Written on: 26/05/2014

Who the hack are you and why do you response positively to anyone that say something good about Aviva and negatively to those who doesn't support the service? Did they sent you here to do this?

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★★★★☆

“Price is Nice”

Written on: 22/09/2012

My initial enquiry was just a vague thought - I didn't really think I could afford it. However, after explaining to Kyra exactly what I wanted, he was able to come up with an affordable policy which covered what I wanted it to… Read Full Review

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Orchard33's Comment

Written on: 29/07/2013

Exactly what happened to me - different story when your health goes and you claim !

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★☆☆☆☆

“would just like people to know how bad this company is...”

Written on: 09/06/2012 by crossedkeys (1 review written)

would just like people to know how bad this company is when helping the over 80s. Three weeks ago my mother had a heart attack while on a cruise ship. We was taken off the ship within france and sent to an hospital where my mother had to have two stents fitted. However we have been having lots of problems getting her back home. She had the all clear to fly home 2 weeks ago and we have been waiting since on being told many stories about getting her home. We have been told twice she is coming… Read Full Review

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★☆☆☆☆

“Medios policies - Aviva sharp practice - anyone else?”

Written on: 16/02/2012

This is the letter I wrote to Aviva following a 20% premium hike for a Medios health policy. The matter is now with the Insurance Ombusman. Also, follow this link to check out the full extent of their disgraceful behaviour. Several commentators are suggesting this amounts to fraud: http://forums.moneysavingexpert.com/showthread.php?p=50703127 Dear Mr , I enclose a renewal notice from you re a Medios policy which I pay on behalf of my former wife, ********. The premium increase is draconian… Read Full Review

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Walangf's Comment

Written on: 06/07/2012

I am in a similar position. I have previously contacted Aviva (or Norwich Union when it was their policy) to ask what the annual, non age-related increases are on their non-Medios policies and the industry average. They have refused to give me the information. Have you had a response from the ombudsman? I am tempted to go to the ombudsman myself. Would greatly appreciate an update from you.

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Mgraham's Comment

Written on: 09/07/2012

Yes we are waiting for a reply from the Adjudicator. A good number of other people have gone to the FOS so if I were you I would do the same.

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★★★★★

“Open heart surgery”

Written on: 23/10/2011

I had open heart surgey this year (August 2011) to replace my Aortic valve. Aviva were brilliant and covered me fully. No hesitation in recommending them… Read Full Review

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★☆☆☆☆

“AVIVA THE WORST PRIVATE HEALTH INSURANCE EVER!”

Written on: 07/09/2011

I have had many private insurance over the years but now my husband's company has switched to Aviva. I needed to see a specialist urgently but they have refused to give me authorization even though the GP has requested it on a urgent basis. well, if they don't even pay for a specialist, what is private insurance for? Never spend your money on AVIVA, they are there just to get your money and not help you. BUPA and AxA are much better… Read Full Review

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Ally54's Comment

Written on: 05/02/2013

Yes I too, my company moved from BUPA to Aviva, Aviva's cover is non existent in comparison.I have to pay £1000.00 fees myself as I didn't realise they do not pay out patient fees over an insurance amount. BUPA had no barrier.
I am still un well and out of pocket, can't go any where else with my existing ailment.
What patient would stop a consultant doing what he/she finds neccasary, I.e blood tests, to check cover.

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★★☆☆☆

“Value for money is not your policy. ”

Written on: 29/07/2011 by tweeedypie (7 reviews written)

I don't understand why you are so expensive, even when comparing to other sites. Even DirectLine is cheaper than you. So for me thumbs down. BTW still waiting to hear about my insurance overcharges (and won't call again to be left hanging on). … Read Full Review

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★☆☆☆☆

“PLEASE NOTE I only gave 1 star as the rating is 1-5....”

Written on: 21/09/2010 by anniebanks (1 review written)

PLEASE NOTE I only gave 1 star as the rating is 1-5. AVIVA don't deserve 1. I've been paying premiums for 19years for which I got peace of mind should I be unable to work through illness. Recently, after periods of extended sick leave, I claimed against my policy. My health conditions make it impossible to do my job and I have supporting documentation from various health professionals.In fact I have subsequently had to give up my job for this reason. Aviva seemed accommodating efficient in the… Read Full Review

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★☆☆☆☆

“I recently made a claim under my policy for an ankle...”

Written on: 11/05/2011

I recently made a claim under my policy for an ankle operation which required a hospital stay and I was therefore covered under my the terms of my policy. I had to wear a plaster cast for 15 days, however Aviva are refusing to pay for the appointment at the hospital to have the plaster cast removed!!! What did they expect me to do - live with it forever??

The customer service is also unbelievably bad, average wait for someone to pick up a phone call is 10 minutes.

If you have a choice -… Read Full Review

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Jordenheer's Comment

Written on: 18/01/2012

That's very shame on Aviva We really don't expect this from aviva and thanks for the suggestion

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