Lacanche Cluny Reviews

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★★★☆☆
3.0 / 5
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  • Ease of Use

  • Durability

  • Style

  • Service & Support

  • Value For Money

Summary

Double Oven
Bake
Broil
Fuel Type: Gas
5 Cooking Elements (burner)
Capacity: 1.94 Cu. Ft.
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Lacanche Cluny

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Latest Reviews

★★★★★

“Recently sold my Cluny and now have a Macon. ”

Written on: 09/05/2017 by LadyGrantham. (2 reviews written)

I had an ancient black Cluny which was included in our house sale. It had one replacement grill element in about 18 years of ownership and I loved tthat cooker! It had its faults. If you cooked something fatty in the grill, when you next turned the oven on it smoked whilst it burnt off the fat deposits on the oven element. I also found occasionally I'd be holding the gas control switch in for ages before the thermocouple played ball. I loved it that much I have now bought a Macon in ivory for… Read Full Review

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206Sp's Response to LadyGrantham.'s Review

Written on: 18/06/2017

Yes, we have one, pre '89 eastern european build quality I think defines it the Trabant of cookers. The gas oven burns but doesn't cook through, seals shrink and split, hinges bend so the doors don't shut properly ( we use a broom handle to keep the door shut) knobs get really hot as a result, even with the broom. You can only simmer with the very smallest burner the rest burn, the electric over is good though and the grill has yet to burn out but we always keep the door open when using it. It's rubbish really when you consider the cost of it inthe first place. But it does look good.

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★★☆☆☆

“After sales - be very careful”

Written on: 10/01/2017 by Ziegler131 (1 review written)

Our Cluny is a fine feature of the kitchen and has served us well. However, we have serious misgivings about after-sales and the cost of maintaining it. The company that represents Lacanche in the UK, based in Dorset, has little idea of good customer service and charges eye-watering sums for repairs. In 2016 and 2017 the call-out charge, which includes 15 minutes of labour, starts at £120 plus 1.5% if you pay by credit card. We had two oven seals replaced last decade and the bill came to over… Read Full Review

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Jillmatthews3737's Comment

Written on: 21/02/2017

I absolutely 100% agree with this review. After sales was non existent when I bought my Lacanche Cluny in 2003. The gas oven is a nightmare to light so much so I gave up on it and only use the electric oven. Door hinge broke. Top gas hob is fantastic. No local repair companies will touch a Lacanche. Exorbitant call out charge and £20 per 15 mins labour. Lacanche let themselves down badly. I would never buy another one nor recommend one to anyone

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Marquisofsligo's Comment

Written on: 21/02/2017

Hi Jillmatthews3737,
Thanks for your comment. I was angry that the outfit in Poole couldn't get to our Cluny for over 4 weeks that I contacted Lacanche in France. I told them about the appalling level of customer service (i.e. over 4 weeks for the ovens to be repaired) from their representative in the UK and asked if they had any other people in the UK to look after their customers. My heart sank when the same company in the UK contacted me, at France's behest, to say they were the only outfit.

As a result, FdF and Lacanche UK, showing such disregard, and you could state contempt, for their customers (who spend a tidy sum on their cookers) do not deserve to exist.

Reminder to all: avoid FdF and Lacanche until they take customer service seriously and adopt professional standards.

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★★☆☆☆

“Style over Substance”

Written on: 31/10/2016 by Rich5ltr (1 review written)

Sadly we have been very disappointed with our Lacanche Cluny. Yes it looks great and we were very excited when we bought it 15 years ago but when spending £5k or whatever one expects so much more. During that time it has required, fans, elements, hinges and numerous seals. Not only that but the temperature graduations for the ovens wore off within a few years and the whole thing seems badly built. It's such a shame because we want to love it but can't. This, combined with a laissez-faire… Read Full Review

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★☆☆☆☆

“oven has no consistant temp”

Written on: 18/12/2015 by Azaria467 (1 review written)

We graduated to this range with excitement. At first loving the fire stove top, then finding out it doesn't go low enough to simmer... I had my first batch of cookies turn out great, after a bit of fumbling with the temperature. Now, after 6 months of struggle with burnt, unevenly baked cookies, pies, and all of the other things that people cook in the oven I want to smash it in, return it... I am not feeling the "joy of cooking" any longer with this "beautiful range" to say the… Read Full Review

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★★★★★

“Lacanche Cluny Purple”

Written on: 27/09/2015 by melnaylor (1 review written)

Very disappointed to see one or two negative reviews as our Lacanche Cooker has been a brilliant addition to our kitchen for over 6 years now...no service callouts or parts failures, and a great deal of cooking of all kinds performed on it with no problems. Even my husband's worries about potentially higher fuel bills has proved to be unfounded...and we moved from about the cheapest electric cooker you could get from British Gas at the time to a dual oven gas/electric!! Furthermore, each part… Read Full Review

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★☆☆☆☆

“2CV without wheels or charm”

Written on: 18/09/2015 by 144Grant (1 review written)

I've had a lacanche 'modern' renamed Westhal. Its as crude and inefficient piece of machinery as can be imagined. It's like a Citroen 2CV without the charm and was probably engineered about the same time. Unlike the 2CV, parts are unbelievably expensive and wear out regularly and it performs without any charm at all. Oh it looks good but take the ovens: the fan oven burns things at the back and destroys puddings and tarts with alacrity. The convection oven performs well but includes the… Read Full Review

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★★★★★

“La Canche Savigny in Provençal Yellow, I LOVE IT!!”

Written on: 12/01/2015 by MrsMurph (1 review written)

I took delivery of a very pretty La Canche Savigny, in Provençal Yellow, just before Christmas. My first proper meal was indeed our Christmas dinner and we enjoyed a very succulent 18lb turkey with all the trimmings. Not only is it beautiful, and jollies up the dreariest of days, it is totally fabulous to use. We are a family of six and my husband and I can comfortably cook together at the stove, I can't wait to teach my girls how to cook too. I cooked the most golden, even profiteroles… Read Full Review

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★★★★☆

“Lacanche Cluny”

Written on: 26/12/2014 by flO'Neal416 (1 review written)

I have had my Lacanche Cluny for over 10 years. Its been great, it cooks for a large family and is on every single day. In that time I have only had two service calls and one of them was my fault. Great cooker, would buy another one… Read Full Review

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★★★★★

“Great cooker - Cluny Lacanche”

Written on: 16/12/2014 by nikki28 (1 review written)

A smart, well designed beautiful piece of simple engineering that cooks fantastically. Looks stunning and very easily maintained and cleaned. The fan oven and the gas oven are a great combo. The ovens are well lit and easily accessed with pull down doors that are well designed to open and close well, but have enough weight that they feel of good sturdy stuff. The five gas burners on the hob give me plenty of options, and the stainless steel finish on the hob is so easy to keep clean. I also… Read Full Review

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★★★★★

“i have a Lacanche Oven which is now over twenty...”

Written on: 06/12/2014 by Fraser1956 (1 review written)

i have a Lacanche Oven which is now over twenty years old, and it has never given me any problems, it has been an absolutely wonderful oven to work with, and it also looks wonderful in my kitchen, I would highly recommend it to anyone… Read Full Review

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★★★★★

“Westahl - Wonderful”

Written on: 14/11/2014 by KathyA (1 review written)

I bought the beautiful dual fuel Westahl when I had a new kitchen built 3 years ago.I cook a lot and bake my own bread and I love this cooker. I have a regular over and a fan oven so it's great for cakes and for roasts. The burners are fierce almost like the ones in a professional kitchen, so they are wonderful to cook on and the big "wok" burner works under a fish kettle or a griddle too. It has been reliable and looks beautiful in my kitchen. When it was delivered, the stainless steel top… Read Full Review

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★★☆☆☆

“Moderne rubbish. A catalogue of repairs and poor...”

Written on: 09/11/2014 by JohnathanJacobs50 (1 review written)

My 12 year old Moderne has the build quality and performance of a 1960s east European cooker. It's crude and the fan oven is very poor and uneven. I've replaced so many parts including grill, fan, door hinges, the electrical connectors and more. Parts are ridiculously expensive because they are only available from Fournier and they think of a number and double it. The only good thing is that to take it apart requires only a screwdriver and small spanner. So make sure you have these to… Read Full Review

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★★★★★

“The best cooker ever.”

Written on: 21/10/2014 by Baxter2 (1 review written)

Our five gas burner and double electric oven Cluny has served us, and continues to do so, very well since 1998. Combined with a Fornair extractor, the most powerful extractor system we have come across!, we couldn’t recommend the cooker more highly. We have just arranged for a service and the help and advice received to date from Lacanche has been second to none. As we’re thinking about moving house next year and in the probable kitchen re-vamp we would have no hesitation in installing… Read Full Review

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★☆☆☆☆

“Biggest mistake buying this oven”

Written on: 13/08/2014 by gezza48 (1 review written)

Just had my kitchen redesigned & my husband who never cooks insisted on buying this oven. What a complete waste of money. Whatever temperature is set it decides for itself how hot or cold it should be. Had an engineer in who suggested I should buy an oven thermostat and not rely on the the light when it turns off as it probably hasn't reached the temperature. I was always good at cooking cakes but haven't cooked a decent cake in the 18 months I have had this cooker. I see there are loads for… Read Full Review

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★★☆☆☆

“Good looking cooker but fails on basic design”

Written on: 25/07/2014 by Robhob (1 review written)

10 years ago when I saw this cooker it was a "must have" for the new kitchen, what a beauty. It is dual fuel ovens with a separate electric grill/small oven. The first time I grilled sausages I set the nob to the grill position, when the grill got up to temperature it started to smoke so I tried to remove the grill pan but when the vapourised fat hit cooler air with plenty of oxygen, it ignited, Laurel and Hardy style. I tried to turn off the grill but those big beautiful brass nobs above were… Read Full Review

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★★☆☆☆

“Support and pare parts”

Written on: 27/06/2014 by NataliaBerry98 (1 review written)

We have a Lacanche Cluny cooker for the last 12 years. The cooker Gas burners on the top and Electric ovens and grill. We have had a fault with it every 18 months to 2 years, since we bought it. Trying to get the Irish supplier to get parts is a really tiresome task and has taken up to 12 months to get a service engineer out. The parts are horrendously expensive. The cookers are very difficult to clean internally and continually emit smoke from the ovens. The fan in the oven has packed in… Read Full Review

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Robhob's Comment

Written on: 25/07/2014

The fan in my 10 yr old Lacanche oven is on the blink, won't turn round to start with but after 5mins slowly starts to turn slowly. I put aluminium foil in the bottom of the electric oven and separate grill for ease of cleaning. Two years ago the element burnt out and the spares were horrendously expensive which I fitted myself.
The oven looks the part but when using the grill the hob knobs heat up making it difficult to touch them.
Apart from that it's ok.

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★★★★★

“20 years, still stylish and working well”

Written on: 09/06/2014 by JeremyMur (1 review written)

“When we remodelled our house 20 years ago we had the usual debate, Aga or Range? At that time range style cookers were few and far between. I had by chance been to Robey’s to look at wood burners and it was the first time I had seen a Lacanche. I was sold on it immediately. Twenty years on it hasn’t aged in terms of style and appearance, it still looks great. Lacanche cookers are well made and robust, the weight of the solid brass control knobs tell you that, and also practical. In… Read Full Review

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★★★★☆

“Looks great”

Written on: 14/05/2014 by baring (1 review written)

Inherited this cooker with the house 12 years ago and still going strong with only minor problems - its suits our period house and is still much admired. Recent excellent help from the LaCanche centre - thanks… Read Full Review

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★★★★★

“Lacanche is one of the best things I have ever bought”

Written on: 02/05/2014 by Oriong88 (1 review written)

I have owned my Lacanche Cluny for 16 years and am now looking to purchase another Lacanche due to my kitchen refurbishment and change of colour. Due to purchasing a new cooker I thought I would check the review sites and was extremely disappointed to see negative reviews on the Lacanche Cluny. I am a proud owner of a Lacanche and in 16 years I have only ever had 1 service on the cooker. My friend purchased a Cluny at the same time as I purchased mine, they have only ever replaced one grill… Read Full Review

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★☆☆☆☆

“Lacanche cluny headache”

Written on: 09/04/2014 by Pierce216 (1 review written)

Seems as though, just like me, there are many lacanche cluny owners who's oven doors do not close properly. The parts are incredibly expensive where a set of replacement hingers including roller cam will set you back just short of £150.00 per oven door, £300.00 for both doors. The bits when they arrived were nothing special. I come from a manufacturing back ground and I estimated the cost of the bits to be approx £50.00 per door. Fit them your self because an engineer will charge £250.00… Read Full Review

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Shewar's Comment

Written on: 17/10/2014

Had the same problem with both oven doors on my bosses Lacanche Macon this week. Four hinges and roller cams cost £ £163.45 and when replaced cured the problem. Got them from Poole in Dorset, sent through the post with next day delivery. Sorted the problem and saved around £250.00 for an engineer. Still giving the oven away?

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