Written on: 28/02/2013 by lm.moore
bought new microwave oven-after being faulty and out of 'warranty' took to local repairer---parts are not available, apparently spare parts unavailable, as they are 'obsolete'. What a poor investment after such a short time!!!!!!!!!!!!!! I will never buy this expensive rubbish again. (read more)
Written on: 02/03/2012 by wasteofmoney
Purchased new kitchen and they recommended Dietrich appliances and these appliances spoilt my kitchen I without dount could have spent at least 70% less and got far better not only that their customer services should be prosecuted under trade descriptions. Three of appliances broke within 13 months but because i was not told by my kitchen fitter I need to register my appliance i was out of warrenty and having spent over £5,000 I was not happy! I could have spent less than half of that that... (read more)
Written on: 29/12/2011
We purchased a house which had the integrated appliances removed so felt obliged to mirror the same manufacturer as the oven and induction hob already present. We purchased an oven/microwave combo and a steam oven. To sum up briefly, extremely stylish, at the top end of the price scale. Very poor products, even worse back up, not intuitive. Knowing then what I know now I would have rather re-newed the hob and oven which were in working order and bought into a credible brand like Neff, Miele... (read more)
Written on: 27/08/2011 by jimsells
I bought a new De Dietrich oven recently, had it installed but it was faulty. Went back to supplier but owners had retired, so spoke to manufacturer. They said that although they offer a 1 year manufacturers warranty, mine was not the latest model so refused to repair. I said oven was not fit for purpose but they said liability is with supplier so legally they don't have to do anything. Took my complaint as far as service director, but they weren't bothered, so I have to but a new oven. No... (read more)
Written on: 25/08/2011
Bought an induction hob 18 months ago. Within 6 months the sensors controls failed. These were replaced. At the time the engineer broke the glass top. Through Christmas with sticky tape on hob. Returned to same fault 3 months later. Six months later, same problem. Rang DE-DIETRICH to be told that all manufacturers have failure rates. Why pay for a premium brand, when by their own admission they compare themselves to the poorer performing machines. The frostiest after-care people i... (read more)
Written on: 07/06/2011
As with others posting reviews here, I am utterly disappointed with the reliability (or lack of it!) from what was branded a top-end product. When I spoke to De Dietrich head office in the UK I was told that their ovens only had a life expectancy of 5-6 years! Had I have known this I would never have purchased one. She said that this was 'industry standard'. However, when I called Miele and Neff (about the same price point and branded to the same market) they told me the life expectancy was:... (read more)
Written on: 11/03/2011 by Alastair Davidson (1 review written)
The double oven controls are made of plated styrene. The vapour from the oven attacks the styrene resulting in splitting. We are on our fourth set of 4 knobs; at £54.00 per set - an expensive spare. De Dietrich refuse to acknowledge the fault or supply under a 10 year guarantee. The latest set do not even fit! - although confirmed as correct by their appointed spares supplier. (read more)
Written on: 18/02/2011
Owning a De Dietrich product is an absolute nightmare. I spent £2000 on a double oven and hob as part of a new kitchen installation and they are the most unreliable appliances that I have ever owned. This coupled with the worst warranty repair service that I have ever experienced makes the entire decision to buy from this manufacturer an expensive mistake.
The oven clock ran slow. When repaired it was rewired so that top oven controls operated bottom oven and vice versa. Next engineer... (read more)
Written on: 15/02/2011
We've had our De Dietrich range cooker for a while now - we were foolishly talked into buying it when we had our kitchen refitted, and knowing no better we went along with a salesman's advice. What fools we were. Within months, the rubber trim had come off around the doors of both ovens and proved impossible to replace or refit. The element on the smaller oven has blown twice,and the storage door jammed closed forever. The company have no customer care policy to speak of, and all repairs are... (read more)
Written on: 08/02/2011 by Markhelen (1 review written)
Well were should I start! A great looking oven but what a load of rubbish and the american idiot on customer services needs his head looking at, he is sooo rude.
How this man can be allowed to work talking calls in customer services it surpasses me! Unbelieveable!!!
We have had the element changed at our cost... the electronic box that tells the oven the door is either open or closed and has broken for the second time, the fan is noisey and the matching microwave is also noisey!
What do... (read more)
Written on: 29/01/2011
A complete disaster.And when I complained to Die Dietrich got nowehere fast. Letter from a service manager said their warranty is operated by an independent organisation and they do not emply repair engineers.
They then had the nerve to conclude "we assure you of our best attention at all times.I am now in the process of buying a Leisure cooker at a fratction of the Fagor Brandt price!!
Die Dietrich? Never again. (read more)
Written on: 26/01/2011 by chrispaine (1 review written)
We bought a top of the range De Dietrich DOD 798 double oven just over a year ago, and it has proved an utter disaster.
Instead of using simple dials and knobs, all controls are activated by faint touch symbols, with different symbol combinations to touch for each task. Consequently our oven is plastered with sticky notes reminding us what to do to achieve the settings needed. It drives us crazy. It also suffers from some serious defects: it cooks unevenly, it fails to show the... (read more)
Written on: 31/12/2010
I agree that the repairs service is *pathetic* - you can't get through on the phone, though it's a number for which they charge you, and having booked online I waited in all day yesterday and they didn't turn up - and didn't even ring. It's a good oven, very old but now needs repair. I'd never recommend de Dietrich! (read more)
Written on: 19/12/2010
My advice would be - never ever buy a Die Dietrich product - you have been warned!They look good, are easy to use, but are totally unreliable. I am on my third oven in 3 years and the rings on the induction hob(two on this occassion)have just failed again. This will be the second induction hob if it has to be replaced (which I suspect it will). The wiring melted on the first one! I spent over 2K on this kit. I had big problems with the extended warranty (in line with others experiences) but... (read more)
Written on: 24/11/2010
I would never ever ever buy ANY De Dietrich appliances again and can only wholeheartedly agree with all the comments here. My experiences have been a nightmare I spent nearly 2k on various De Dietrich kitchen appliances from a kitchen supplier. When I started to have problems I found De Dietrich'customer service' totally unhelpful and inconsiderate (not surprisingly found out they are not owned by De Dietrich they are a third party servicing company)
Because my kitchen retailer did not tell... (read more)
Written on: 08/10/2010 by MaryL (2 reviews written)
Never, ever, buy a De Dietrich kitchen. When something goes wrong you are in deep trouble. The 'customer service' is the worst and most horrible we have ever experienced. It took NINE phone calls over FOUR HOURS to even get an appointment for a service engineer to call.
Staff are uninformed, inept, unhelpful, uncaring and hopelessly disorganised. The four year parts warranty (you must first apply for it - why?) is not recognised, credit card details are demanded before... (read more)
Written on: 06/10/2010
We bought an induction hob 18 months ago and for most of that time it was only used once a week but recently keeps cutting off the power.On contacting manufacturer we were told that it was no longer under warranty because it hadn't been registered with them for the 2 year warranty ( even though they had sent us the free pan offer on purchase )! (read more)
Written on: 16/06/2010 by shansell (2 reviews written)
We had De Dietrich appliances fitted into our new kitchen in April 2009,as we liked the style. We then found that when siting their conventional oven next to their steam oven, that none of the joints lined up. Also, the user interface is diffrent and so are the clocks etc.! It is now June 2010. In May, the cooker hood (DHD790GB)stopped working completely, and on return from holiday last Saturday, we found the microwave (DME799X) had stopped heating, too. We have just put a call in to their... (read more)
Written on: 25/05/2010 by iwarby (1 review written)
The kitchen supplier recommended a De Dietrich Induction Hob. We took the advice. The hob cost £800
On first use, one of the rings produced a smell of electrical overheating. We were told 'It's just the newness'. Three years on, the hob broke, we paid £123 to De Deitrich for repairs. They fitted a new control panel. The overheating smell is now worse - and they say there is nothing more they can do. No refund for the 'repair'.
Perhaps we now have to wait for it to catch fire. - READ THIS -... (read more)
Written on: 12/05/2010 by newkitchen (1 review written)
I wish I'd read some reviews before spending well over £1K on a De Dietrich double oven (the model was DOD448 ).
After less than three years of very light use, the oven broke down. It then took no less than six engineer visits before it was eventually fixed. We had no oven for three months and this was over the Christmas period. Oh, and we had to pay the fixed £75 labour charge as De Dietrich refused to pay for anything more than parts because we were outside the inital guarantee period.... (read more)
Written on: 11/05/2010
Bought a De Dietrich DOD717X the first week in April. Two weeks into May, and it's needing a second repair
Bottom oven used twice, First time the glass shattered on it. It took three weeks for the replacement to arrive and be fitted. The engineer told us this was a common fault.
The second time it was used this happened again and repair time cannot be confirmed. Will NEVER buy anything from De Dietrich again. (read more)
Written on: 09/03/2010 by D Ayres (1 review written)
I purchased all new De Dietrich appliances for my brand new kitchen January 2009 - double oven, induction hob and microwave. After only 14 months use, the DOD788X double oven will not work, following a Pyrolitic clean. As I took out a 5 year warranty when I purchased the oven, I contacted De Dietrich Service and Repairs, but they claim not to have any record of this and refuse to deal with it under their warranty! Do not touch De Deitrich as their warranty registration and after sales... (read more)
Written on: 29/09/2009
I am a kitchen retailer. I sold a De Dietrich oven to a customer in October 2008, it is only needed for the summer months as she has an AGA for winter use. On using the oven for the first time the glass cracked. Long story but essentially De Dietrich say the glass is only covered under warranty for one month from date of purchase. Almost 12 months later we are still fighting to get a spare part to repair this oven.
It is impossible to contact this company directly, the only numbers offered... (read more)
Written on: 08/08/2009
A very expensive mistake. Bought this De Dietrich DOD348 for our new kitchen, after two years the elemnet blew, the door came loose. We had both fixed, they both went again after another year. I have come to the conclusion it is better to cut our losses and buy something else rather that keep paying to get it fixed. (read more)
Written on: 07/10/2008 by Cpettit (1 review written)
We moved house 6 years ago and inherited an immaculate and brand new looking fitted kitchen with all fitted De Dietrich appliances. Before long we found the product/ design faults and will not recommend anybody to choose this brand. The cooker hood regularly falls off onto the hob. Refitting it is such a performance as the 4 metal clips are too shallow. The vibration (when using the cooker hood) will loosen the grip and it would fall without any warning. The controls/knobs of the double... (read more)
Written on: 30/09/2008 by Crozpac
We have a De Dietrich DOD348 oven and an induction hob and are generally very satisfied, especially with the induction hob which is fabulous. When we bought the oven some years ago we had so many unresolved problems that eventually de Dietrich upgrade us to a brand new DOD348. The fan heater element in the main oven has now failed and I have purchased a replacement with the assurance from my dealer that it could be replaced fairly easily. This is obviously not the case and I now wait with... (read more)
Written on: 12/01/2008
Where shall I start? The oven light went within 2 months, the oven temp. was appalling but then I found out eventually (as usual, after the guarantee ran out) that the fan had probably, NEVER worked. I had taken out domestic appliance insurance thankfully, but, no engineer could source the fan motor (the pyrolitic system also failed after two uses) I was fortunate, in that the insurance eventually (after months of wrangling) paid up. but what a waste of time, money and energy. don`t... (read more)
Written on: 22/05/2006 by Deborchard (1 review written)
We have now owned 2 De Dietrich ovens since 1998. Our next door neighbours also bought one in 1999 on our recommendation. In the first 5 years our neighbours and I were on first name terms with the engineers who came out to fix our ovens. Main problem was after using pyroclean the mother board would blow and oven would not work at all. We also had cracked oven knobs, glass door blew out - and other minor faults. After 5 years our ovens could not be repaired as they couldn't get hold of... (read more)
Written on: 02/06/2005 by SamH (1 review written)
De Dietrich DOD348 - We purchased a new dod348 oven in February 2005. On Tuesday, May 25th, 2005 the main oven fan stopped working and the light would not go out. After contacting the people who fitted this oven we were given a number to ring, an appointment was made 2 days hence. On Thursday a man turned up to repair our oven, he declared he has never seen or worked on a De Dietrich oven before, does not know how to repair or dismantle this oven but from the description of faults will... (read more)
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