Written on: 30/06/2014 by buHall148 (1 review written)
Never, ever buy anything from this company. We've had a coffee machine, built in, and a very expensive 90 litre oven and they've been the worst purchases ever made. For a premium priced product you'd think they would work flawlessly, but no. The coffee machine needs almost monthly service to function properly, otherwise it refuses to work as the "water tank is empty" - when it's completely full. As for the oven. Well the new version of this oven took a year to be delivered (probably because… Read Full Review
Written on: 22/05/2014 by Lynchxs232 (1 review written)
I am the owner of a De Dietrich Hob Oven and Grill for the past too years I have had cover for all the units with De Dietrich the cover ended on the 29/04/2014 I rang De Dietrich to renew my cover only to be told they don't cover there own goods any more I asked why and was told they just decided not to cover anyone no explanation, if only I could give the goods back or better still show them on T/V I wonder what they would have to say… Read Full Review
Written on: 21/04/2014 by sreindl (1 review written)
On the advice of a salesman, we fitted our kitchen with de dietrich products. They look good, but don't last - and the maintenance is very difficult. The combi microwave grill is useless, the oven was OK until the heating elements needed replacing - and the simple task took hours. Avoid this brand at all costs, despite the appearance - they don't last and they are a hassle to look after… Read Full Review
Written on: 07/02/2014 by SchleicherK6edriver (1 review written)
Thinking of buying a Fagor (DeDietrich) oven - take a hint - DON'T. We installed this oven 5 years ago on a kitchen refit. Twice during the 5 year warranty period the oven temperature control switch has become defective. On both occasions the wrong switch was sent to the repairer. On the first occasion the correct switch was sent after 3 weeks. On the second and current occasion, after sending the wrong switch, the correct switch was promised on a certain date, but this was not honoured, a… Read Full Review
Written on: 18/12/2013
Bought De Detrich DOD788B1 double oven with new kitchen. On carrying out cleaning process which also locks the door on the main oven,the internal glass cracked. Optiplan who fitted the kitchen point blank refused to help & after speaking to the MD who referred us to De Detrich who also refused as the glass was only guaranteed for one month! Not good when the unit was only 11 months old. Spares are difficult to get hold of & De Detrich don't seem to have any engineers. A poor show for an… Read Full Review
Written on: 28/02/2013 by lm.moore (1 review written)
bought new microwave oven-after being faulty and out of 'warranty' took to local repairer---parts are not available, apparently spare parts unavailable, as they are 'obsolete'. What a poor investment after such a short time!!!!!!!!!!!!!! I will never buy this expensive rubbish again… Read Full Review
Written on: 02/03/2012 by wasteofmoney (1 review written)
Purchased new kitchen and they recommended Dietrich appliances and these appliances spoilt my kitchen I without dount could have spent at least 70% less and got far better not only that their customer services should be prosecuted under trade descriptions. Three of appliances broke within 13 months but because i was not told by my kitchen fitter I need to register my appliance i was out of warrenty and having spent over £5,000 I was not happy! I could have spent less than half of that that… Read Full Review
Written on: 29/12/2011
We purchased a house which had the integrated appliances removed so felt obliged to mirror the same manufacturer as the oven and induction hob already present. We purchased an oven/microwave combo and a steam oven. To sum up briefly, extremely stylish, at the top end of the price scale. Very poor products, even worse back up, not intuitive. Knowing then what I know now I would have rather re-newed the hob and oven which were in working order and bought into a credible brand like Neff, Miele or… Read Full Review
Written on: 27/08/2011 by jimsells (1 review written)
I bought a new De Dietrich oven recently, had it installed but it was faulty. Went back to supplier but owners had retired, so spoke to manufacturer. They said that although they offer a 1 year manufacturers warranty, mine was not the latest model so refused to repair. I said oven was not fit for purpose but they said liability is with supplier so legally they don't have to do anything. Took my complaint as far as service director, but they weren't bothered, so I have to but a new oven. No… Read Full Review
Written on: 25/08/2011
Bought an induction hob 18 months ago. Within 6 months the sensors controls failed. These were replaced. At the time the engineer broke the glass top. Through Christmas with sticky tape on hob. Returned to same fault 3 months later. Six months later, same problem. Rang DE-DIETRICH to be told that all manufacturers have failure rates. Why pay for a premium brand, when by their own admission they compare themselves to the poorer performing machines. The frostiest after-care people i have… Read Full Review
Written on: 07/06/2011
As with others posting reviews here, I am utterly disappointed with the reliability (or lack of it!) from what was branded a top-end product. When I spoke to De Dietrich head office in the UK I was told that their ovens only had a life expectancy of 5-6 years! Had I have known this I would never have purchased one. She said that this was 'industry standard'. However, when I called Miele and Neff (about the same price point and branded to the same market) they told me the life expectancy was… Read Full Review
Written on: 11/03/2011 by Alastair Davidson (1 review written)
The double oven controls are made of plated styrene. The vapour from the oven attacks the styrene resulting in splitting. We are on our fourth set of 4 knobs; at £54.00 per set - an expensive spare. De Dietrich refuse to acknowledge the fault or supply under a 10 year guarantee. The latest set do not even fit! - although confirmed as correct by their appointed spares supplier… Read Full Review
Written on: 18/02/2011
Owning a De Dietrich product is an absolute nightmare. I spent £2000 on a double oven and hob as part of a new kitchen installation and they are the most unreliable appliances that I have ever owned. This coupled with the worst warranty repair service that I have ever experienced makes the entire decision to buy from this manufacturer an expensive mistake.
The oven clock ran slow. When repaired it was rewired so that top oven controls operated bottom oven and vice versa. Next engineer… Read Full Review
Written on: 15/02/2011
We've had our De Dietrich range cooker for a while now - we were foolishly talked into buying it when we had our kitchen refitted, and knowing no better we went along with a salesman's advice. What fools we were. Within months, the rubber trim had come off around the doors of both ovens and proved impossible to replace or refit. The element on the smaller oven has blown twice,and the storage door jammed closed forever. The company have no customer care policy to speak of, and all repairs are… Read Full Review
Written on: 08/02/2011 by Markhelen (1 review written)
Well were should I start! A great looking oven but what a load of rubbish and the american idiot on customer services needs his head looking at, he is sooo rude.
How this man can be allowed to work talking calls in customer services it surpasses me! Unbelieveable!!!
We have had the element changed at our cost... the electronic box that tells the oven the door is either open or closed and has broken for the second time, the fan is noisey and the matching microwave is also noisey!
What do… Read Full Review
Written on: 29/01/2011
A complete disaster.And when I complained to Die Dietrich got nowehere fast. Letter from a service manager said their warranty is operated by an independent organisation and they do not emply repair engineers.
They then had the nerve to conclude "we assure you of our best attention at all times.I am now in the process of buying a Leisure cooker at a fratction of the Fagor Brandt price!!
Die Dietrich? Never again… Read Full Review
Written on: 26/01/2011 by chrispaine (1 review written)
We bought a top of the range De Dietrich DOD 798 double oven just over a year ago, and it has proved an utter disaster.
Instead of using simple dials and knobs, all controls are activated by faint touch symbols, with different symbol combinations to touch for each task. Consequently our oven is plastered with sticky notes reminding us what to do to achieve the settings needed. It drives us crazy. It also suffers from some serious defects: it cooks unevenly, it fails to show the temperature… Read Full Review
Written on: 31/12/2010
I agree that the repairs service is *pathetic* - you can't get through on the phone, though it's a number for which they charge you, and having booked online I waited in all day yesterday and they didn't turn up - and didn't even ring. It's a good oven, very old but now needs repair. I'd never recommend de Dietrich!… Read Full Review
Written on: 19/12/2010
My advice would be - never ever buy a Die Dietrich product - you have been warned!They look good, are easy to use, but are totally unreliable. I am on my third oven in 3 years and the rings on the induction hob(two on this occassion)have just failed again. This will be the second induction hob if it has to be replaced (which I suspect it will). The wiring melted on the first one! I spent over 2K on this kit. I had big problems with the extended warranty (in line with others experiences) but… Read Full Review
Written on: 24/11/2010
I would never ever ever buy ANY De Dietrich appliances again and can only wholeheartedly agree with all the comments here. My experiences have been a nightmare I spent nearly 2k on various De Dietrich kitchen appliances from a kitchen supplier. When I started to have problems I found De Dietrich'customer service' totally unhelpful and inconsiderate (not surprisingly found out they are not owned by De Dietrich they are a third party servicing company)
Because my kitchen retailer did not tell me… Read Full Review
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