Top Up TV Reviews

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★★☆☆☆
1.6 / 5
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Latest Reviews

★☆☆☆☆

“Sky Sports”

Written on: 04/07/2013 by london224 (2 reviews written)

Activated sky Sports 1 to watch British Lions play Australia at middle of june. ceased broadcasting sky sports at end of june but got charged full months money of £25.99 phoned to complain and basically got told, tough!Plus they had me on hold for over 5 mins when I was paying for the call. AND you can activate any channel you like on your internet account, but you have to phone to cancel a channel and get charged for your phone call. RIP OFF!!!… Read Full Review

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★☆☆☆☆

“Load of rubbish”

Written on: 29/06/2013

I bought a top up tv card to watch the odd premiership match. After 5 months they only had about 3 games on at the peak of the season. Now they don't even show any premiership games. I ditched this and have gone to sky. I wouldn't touch go anywhere near this company.. Besides they probably won't exist anymore by the time I have fininshed typing this. … Read Full Review

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Simonb1's Comment

Written on: 29/06/2013

Also just sent this email to customer services

Hi
Your company is a disgrace. I bought a top up tv card to watch ESPN(1 decent game in 4 months).
Then ESPN withdraw from showing premiership games so I cancel my direct debit(I couldn't find a contact no for your customer services).

Anyway I end up with a Debt Recovery Agency trying to get £23 out of me(£23 for what, freeview!!).

Anyway I asked the Debt Recovery bloke what your no was and I managed to get through. Your customer service staff was the most arrogant person I have ever spoken to and started bleating on about bad credit.

Anyway I have paid the payment and given you a very bad review. So have 100 other people who have had the same problems as me.

Anyway your company will not exist in 6 months time as I have got a 12 month package for £25 per month for 6 sports channels(premiership and not spanish).

So goodbye and good riddance.

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★☆☆☆☆

“awful company”

Written on: 02/05/2013

wont let you speak to a manager if you have a greivance and they are rude as hell. They are expensive as well avoid at all costs… Read Full Review

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★☆☆☆☆

“Rock bottom company”

Written on: 27/04/2013 by angma (1 review written)

I tried top up TV, setting it up was a nightmare, and after a few months viewing, decided this was not for me. Now comes the tricky part - Cancellation! When I phoned them,they promised special offers galore to try to get me to stay with them, but I refused and was charged a cancellation fee. Just when I thought I had seen the back of this outfit, they charged my card for another months subscription. I had to make another call to them on an 0871 number and pay through the nose yet again. So, to… Read Full Review

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★☆☆☆☆

“WORST SERVICE EVER!!!”

Written on: 15/04/2013

I have had top up tv for years... well ive been paying for the service... hang on what service! its a joke I thank god that i can get freeveiw plus now as that is essentially what the box has been used for... recording tv... DONT GET TOP UP TV service is terrible no replacements of faulty items box glitches doesn't record flickers basically its terrible an inconvenience at best… Read Full Review

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★☆☆☆☆

“awful top up tv ”

Written on: 18/11/2012 by nottopuptv (1 review written)

This was my first ever QVC order. I was tempted by the "clearance price" for top up tv with 2 months free sports channels - but it seems you get less than you pay for. I ordered in on Wednesday evening and it arrived promptly this morning (Friday). Impressive looking packaging. Opened it up plugged it in - it all works. Then the problems begin - trying to get the top up tv. Top up tv seem to have an extensive range of "0844" numbers and "0871" numbers. There's one in a paper insert in this… Read Full Review

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★☆☆☆☆

“DIRE, TRIPE, CROOKS!”

Written on: 09/11/2012

Having thought that a few extra channels at a reasonable price was a good, I proceeded with the BIGGEST MISTAKE EVER, no service, rude customer service (when you can finally find a valid number for them), I cancelled my Direct Debit (which got their attention), just today I got a £70 debt collection letter (which I paid, unfortunately!), NEVER EVER TOUCH TOP UP TV (you WILL regret it!)… Read Full Review

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★☆☆☆☆

“Buyer Beware ”

Written on: 18/07/2012

This is a rubbish outfit… Read Full Review

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★☆☆☆☆

“My Dad's terrible experience with Top Up TV”

Written on: 07/02/2012 by ITOA (1 review written)

My Dad had Top Up TV as at the time he felt that SKY was an expense as a pensioner that he could do without. Howevever, he simply was not getting the TV choice he required and as a family we insisted he used some of his pension to pay for SKY Sports and enjoy what he used to love playing as a spectator from his own armchair. All went well and we e-mailed and phoned to cancel his Top Up TV payment of £25 per month. After numerous attempts he cancelled his Direct Debit and amazingly this… Read Full Review

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★☆☆☆☆

“Stay away”

Written on: 06/02/2012

I have been with these people for 10 months, waiting for the 1st of march to able to cancel my 12 months contract. They withdrew channels a couple of months ago and did not put alternative ones. If you want to pay to essentially watch freeview or very old episodes of popular series, then this would be ok. I have disconnected the box, just waiting a few more weeks to cancel. Customer service people not nice in general… Read Full Review

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★★☆☆☆

“Top Up TV Customer Service”

Written on: 30/01/2012 by LANDEWEDNACKLAD51 (2 reviews written)

Having been dissatisfied with ESPN subscribed through Top Up TV, I went on their web site on 3 Jan 2012 to get contact details. Much to my dismay there is no telephone number, email address or postal address for them. Obviously they don't want you to contact them. I then found some old correspondence with a telephone number on which when I tried to contact then I found was out of date. I then googled top up tv phone number and found a number on another web site. On phoning Top Up TV it took… Read Full Review

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★☆☆☆☆

“Do not touch with a barge pole!!”

Written on: 06/01/2012

Top Up TV is all a massive joke, i have had 3 boxes and 1 scart lead been sent to me. (I even had to argue for them to send me another scart lead as they say the warranty is only for the Freeview box not its accessories!) All 3 boxes have done the exact same thing, they all seem to have been resetting. So when your sat watching TV it would just automatically go off for 2 minutes then come back on for 30 seconds. I then called them and spoke to their technical team who the advised me that there… Read Full Review

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★☆☆☆☆

“"useless rubbish - stay away!"”

Written on: 27/10/2011

They give you cheap or free trial and if you give them your card details you will loose lots of money. "useless rubbish - stay away!"… Read Full Review

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★☆☆☆☆

“RIP OFF TOPUP TV”

Written on: 13/10/2011

Bought box changed my mind did not sign for parcil went back to tutv now i have to wait 14/28 days for my refund paid £69.99 now thay say i will have to pay for connection fee what connection ? so i lose £20 customer servce stinks So keep your money, steer clear from toptv… Read Full Review

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★☆☆☆☆

“Customer service - what customer service”

Written on: 05/09/2011

I bought a Sharp box a few years ago; it was the the only freeview+ box in the shop. I had no intention of signing up and paying to watch programmes that weren't worth watching when they were free. In any case I choose what to watch, not someone else. The thing that really annoys me is that you cannot delete channels (how many shopping channels do I need? none is quite sufficient), something that I can do on my other three freeview devices. The only option is to use the favourites feature… Read Full Review

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★☆☆☆☆

“useless rubbish - stay away!”

Written on: 31/08/2011

We are on our umpteenth box! Even though we pay for additional channels we do not get the top up service half the time - the boxes do not record and one box continually said hard disc missing! We are currently trying to cancel our contract - the company try and blame the signal etc but the boxes do not even have the record facility they are supposed to have - a bit of bad weather freezes the picture The boxes seem to work when they arrive and then deteriorate or stick /glitch constantly -… Read Full Review

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★☆☆☆☆

“Awful service and even worse customer service!”

Written on: 16/08/2011 by benjyyy (1 review written)

I originally signed up to ESPN as part of a free 3month deal in January and although the picture wasn't great (very compressed) I decided to keep it at least to the end of the football season. I don't actually live in the house it is in it is my parents house and my dad likes to watch the football and the odd rugby match. When I talked to customer service about quitting she offered me 2 months more free ESPN (or so I thought). My parents got Sky installed in July so no longer would be using… Read Full Review

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★☆☆☆☆

“Had nothing but problems with this company. Poor value...”

Written on: 14/07/2011

Had nothing but problems with this company. Poor value for money and poor customer service. As stated in some of the below reviews, they will do everything they can to prevent you from cancelling. I highly recommend that you do not bother wasting your time or money with this company… Read Full Review

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★☆☆☆☆

“extremely bad customer service. the service agents are...”

Written on: 10/04/2011

extremely bad customer service. the service agents are very ignorant. I called them many times but speaking to the agents is like speaking to a brick wall. Cancellation team will highlight the reconnection fee and cancelling is almost impossible… Read Full Review

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Guest's Comment

Written on: 16/06/2011

I am in the process of cancelling and they make it as hard as possible insisting i phone on the last day of the month even although i have sent an e mail with the information. I CAN ONLY AGREE WITH EVERY WORD OF THE ABOVE

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★★☆☆☆

“I used TUTV for many years but have now cancelled the...”

Written on: 23/03/2011

I used TUTV for many years but have now cancelled the service as it no longer seems to offer value for money.
I think I'm right in saying that the price has increased twice in a year. Given that 3/4 of the programming was deleted straight away it doesn't seem worth paying for anymore.
As others have said the programming is pretty poor (ten year old episodes of American shows anyone?)plus the same shows are repeated over and over again. (Fawlty Towers is a classic, but how often would you want… Read Full Review

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