Carphone Warehouse Reviews

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Latest Reviews

★★★★★

“Brilliant”

Written on: 08/09/2014 by Erikp292 (1 review written)

Bought a galaxy s5 from the branch at designer outlet Bridgend. Staff were brilliant... They answered all my queries and we're extremely helpful, will definitely recommend them to my friends and family… Read Full Review

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★☆☆☆☆

“customer service appalling!!!!!!!”

Written on: 19/08/2014 by shafiq52 (1 review written)

I had an little issue with my galaxy note 3 I phoned vodaphone they told me go to car phone where house where I bought it from. Mind you its only a few months old so I go to car phone where house. I go in all staff talking to each other quite oblivious to the fact i was looking for some help. One member of staff asks me can I help you? I told them my phones problem he held my phone in his hand and I explained what the problem was, he said sorry nothing we can do for you!!! I said to him my… Read Full Review

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★☆☆☆☆

“told was water damaged”

Written on: 13/08/2014

had new contract samsung phone not had samsung before was having few problems with phone thought ot was just me getting used to new make modle ect spoke to family member with same phone advised take back to carphone warehouse monks cross york were phone from they sent it away came back told me it was water damaged i knew my phone had never been near water they where saying could be steam from kettle bathroom moisture in air all rubbish as i knew my phone was not water damaged. spoke to manager… Read Full Review

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★☆☆☆☆

“awful”

Written on: 12/08/2014 by Cyrus66 (1 review written)

On Sunday 10th august my phone wasn't working and it said it was searching for signal all the time, I rang o2 and they told me to go to the shop where I purchased my phone, so on Monday 11th at 9.00 I went to the car phone warehouse Barry Holton road, where I spoke to a very nice man called martin he went through everything with me and just before he went on my insurance to claim on a new handset, he asked me if I had had a new phone from apple at all because the serial number was different on… Read Full Review

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Lazymariabeth's Comment

Written on: 14/08/2014

carphone warehouse just pass the buck to the geek insurance without helping!!!! have never ever ever bought anything frm carphone warehouse before and after this never will again. they are quick to take your cash and any problems, you are on your own if you encounter any worries. geek squad is the worst. after 11 working days am still waiting for my insurance refund of £33.99 which was supposed to be refunded within 7 working days. when i called again few times they can't give me info as my one and only dob since i was born was apparently wrong!!!!!! carphone customer service couldn't help and i need apparently to go to the shop i bought the handset from to reset the dob. load of bull if you ask me. they can keep the money if they are that desperate and steal from their customers. when i spoke with someone the first time to get my refund they have all the details ok and next time i called to check up on my refund all of a sudden there is a problem with my details. i only have one dob since i was born so how could i have been soooo very stupid to give them the wrong one that i cant even remember giving to them in the first place!!!!! rubbish rubbish rubbish......

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★☆☆☆☆

“Never buy a phone through Carphone warehouse”

Written on: 11/08/2014 by Cooperbp475 (1 review written)

I bought two phones on the 12 June 2014 from Carphone warehouse also bought insurance. On the 25 July my daughter brought the phone back to the shop. My daughter was told as the phone was over 28 days old that it would be repaired. (less than 5 weeks old) Told it would take 2 days to repair. After 3 days no contact from store my daughter phoned and was told that Carphone warehouse had no record of the phone. My daughter then went in-store to find out what was happening. They eventually told my… Read Full Review

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★☆☆☆☆

“Worst shop ever”

Written on: 08/08/2014 by MacLeodjh271 (1 review written)

I orderd my phone on Sunday I was told that I was meant to get my phone defenitley on Thursday so within those two days it was meant to happen but it didn't then they said Wednesday so I thought ok It didn't come once again so I went in they said they have no tracking details and the phone could be lost horrible place worst service ever not helpful rude USELESS PLACE!… Read Full Review

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★☆☆☆☆

“Consultant at CPW gives inaccurate information.”

Written on: 31/07/2014 by giiin (2 reviews written)

I don't know how they train staff there but seems like they allow their staff to say anything out of their head if the staff is unhappy that a customer wants to return a product. I visited the branch in Tottenham Court Road and refunded a contract. Whilst my number is ported to a network. I need to request a new PAC Code from my old network and had given it to Vodafone, the new provider. According to the person who works in Tottenham Court Road Carphone Warehouse on the 16.07.2014, when… Read Full Review

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★★★★★

“Canterbury branch Sturry Road”

Written on: 31/07/2014 by Joliek199 (1 review written)

The advisor at the Sturry Road branch of Carephone Warehouse is a star. Excellent Customer Service . Always happy to help . Have been into the main branch at Canterbury only to have to queue for the geek squad behind a lot of customers complaining about their poor service If you live in Canterbury head for the Sturry Road branch , just opposite Asda… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 29/07/2014 by Peter_Trooser (1 review written)

I just had an appalling customer service experience at the hands of 'James' the manager of this store. They had a phone advertised for £27 on their poster wall, but when I bought it they charged me £30. I queried this and was told pretty roughly that there was nothing he could or would do, crowing that the law was on his side. I asked for his details and he just scrawled James on a piece of paper and told me that was all he had to do. Don't buy from these people… Read Full Review

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Lazybeth's Response to Peter_Trooser's Review

Written on: 12/08/2014

i couldn't agree more. they just pass you to one person to the next!!! no one wants to take responsibility you just get passed around instead. their geek insurance is the worst. they just give you such hard time getting your refund. takes apparently up to 10 working days......if you are lucky enough to give the correct details if not just say goodbye to the insurance refund or go to the branch where you bought your handset from. it's not even your fault they have your dob incorrect!!!!!

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★☆☆☆☆

“The reason why they are terrible these days”

Written on: 22/07/2014 by SienaPowers (1 review written)

In 2007 i worked for them, pay was good staff were motivated to know more, as it led to more sales and better knowledge, staff actually looked the part 2 years later they removed the commission, taking away all incentive staff had to learn more and to better themselves, so now they just employ pretty young things to fill the stores no wonder they are going under and need to merge with Curry's You cant provide quality service and knowledge with warm bodies… Read Full Review

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★☆☆☆☆

“deserves NO STARS. Rude incompetent liars.(...”

Written on: 22/07/2014 by ropati (1 review written)

Bought iphone 4s in store CARPHONE WAREHOUSE BISHOPSGATE LONDON, staff member installed sim, contract sent via email but password locked but not by me. Next day I Ring the shop & customer services who insist I must have set up password but Impossible as i was not aware it would come with an attachment with a password requirement & if i had i always use the same one but it did not work. Explaining this to over the phone to the actual store getting nowhere I then asked for staff members name at… Read Full Review

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★☆☆☆☆

“Credit check issues caused by carphone warehouse staff”

Written on: 18/07/2014 by 226Stevens (1 review written)

I tried to order an apple iphone 4S by phoning care phone warehouse. When they did the credit check they told me that I had been refused by the operator as I had failed the credit check. I asked them to try to do the order again since ther is absolutely nonissue with my credit history and I suspected the issue was a technical issue. They refused and told me I should not try to order a phone with the same operator since I would get two failed credit checks against my name. I ignored them and… Read Full Review

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★★★★★

“Great service at St Austell branch. ”

Written on: 18/07/2014

I received great service from the branch manager at St Austell carphone warehouse. He was intrested in my problem and did everything to help find a solution. Will return in future and Would definitely recommend to a friend… Read Full Review

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★☆☆☆☆

“Lackadaisical? No. Just lazy.”

Written on: 15/07/2014 by 1947Smart (1 review written)

Visited the Woking store to 'upgrade' as advertised only to be told that not only do I need to pay off the rest of my contract but also pay a further £150 towards setting up the new tariff. Hmmmm. The guy then guarantees the new phone will be in on Tuesday (as they don't have one in stock). Come Tuesday, surprise, surprise...no phone. Now it will definitely be in on Thursday. If it isn't then I will just cancel as I don't believe a word CPW say. Avoid. Run. Pray they go bust. This lot are just… Read Full Review

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★☆☆☆☆

“Advertising false information”

Written on: 13/07/2014

Car Phone have just lost me as a customer after 4 years. I have just tried to upgrade my contract with the information they advertise on their Website. I was put on hold 4 times, called back, told Manager had to agree but was in meetings constantly. I was given an offer and then put on hold and told I could not have it. Spent 1 hour of my life to this dreadful company. They do not exactly try to keep customers. I was not asking for anything apart from what I had seen advertised on their… Read Full Review

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★★★★★

“Fantastic Customer Service! (Girlington Branch in...”

Written on: 07/07/2014 by 224Lamont (1 review written)

I purchased my last phone, a Samsung Galaxy Ace 3 here two years ago; I have been very happy with the phone. As my two year contract was coming to an end I was really beginning to feel daunted at the prospect of choosing another phone. I finally bit the bullet and went in there today. There were two workers on, both of whom were busy with customers. After a short wait I spoke to one member of staff and I explained to him what I wanted from a phone (a decent camera, which would be… Read Full Review

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★☆☆☆☆

“A truly awful experience”

Written on: 04/07/2014 by DCT75 (1 review written)

I visited the carphone warehouse at Monks Cross York this evening, arriving at 17:45pm with my partner who had a back injury. I wanted to purchase a mobile WiFi device. I was quite stunned on entry to the store to see a queue of customers standing waiting to be served (12 in fact!) Their were 3 of the 6 tills open with customers at them. It took me 35 minutes to get to the front of the queue! What's that about??? Not even seats for customers to sit on and wait. you couldn't even venture away… Read Full Review

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Sikkigg's Response to DCT75's Review

Written on: 15/07/2014

It was busy and the budget they have for employment is tight, they would of only been running on 2 members of staff, at Carphone 3 is a push!! You can't blame the consultants

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★☆☆☆☆

“The Click and Collect service is awful and takes...”

Written on: 02/07/2014 by Jaylahz484 (1 review written)

The Click and Collect service is awful and takes longer than the delivery service, which defeats the purpose of Click and Collect. THUMBS DOWN!… Read Full Review

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★☆☆☆☆

“Abysmal ”

Written on: 27/06/2014 by callumpr (1 review written)

Tried to buy a contract from them 3 times. Every time they made up some excuse that I needed to pay more money such as deposits. The customer service is vile and wouldn't treat a rat the way these incompetent employees tried to treat me. I have only given it a 1 star because this is the minimum you can give. Save yourself the time and effort and go somewhere else, I presume hell is better than going to the Carphone Warehouse… Read Full Review

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★☆☆☆☆

“Incompetent liars”

Written on: 21/06/2014 by Alijahw1981 (1 review written)

Promise an auto cashback deal in the store and then refuse to pay. Never going with CPW again neither will my family… Read Full Review

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