Carphone Warehouse Reviews

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Latest Reviews

★☆☆☆☆

“The Worst Service From Mobile Providers”

Written on: 24/06/2016 by dronfx (8 reviews written)

I got an ID Sim Card from Carphone Warehouse. They said I have to wait for 24 hours for activation. 

After my sim card had not been activated I called them again and they said my post code is not in zone coverage.

I asked why they are selling product with to post codes where is not zone coverage and asked for contract cancellation. As I got this contract just few days ago - so I have been thinking they will cancel for me the contract. 

But they said I can cancel it just with 30 days notice. So now
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★★★★★

“Great customer service ”

Written on: 25/05/2016 by Amazing2 (1 review written)

My wife had a problem with Vodaphone Aylesbury shop regards a upgrade they were not professional or polite we then went to the car phone warehouse on Aylesbury were the sales guy called King was amazing he soon sorted it out excellent knowledge and fun to deal with.at the Aylesbury branch… Read Full Review

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★☆☆☆☆

“a simple order”

Written on: 19/05/2016 by maninacaravan (1 review written)

dont order on the internet their system is so dated they dont have all london addresses on it so just leave your order in the stores while waiting for your delivery , customer services a joke as are the firm , would never use again!!!!… Read Full Review

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★★★☆☆

“iD Mobile”

Written on: 09/05/2016 by LamarKrause (1 review written)

Nothing wrong with Carphone Warehouse but they need to remove their association with the worst mobile network ever called "iD. This mobile company are technically challenged and incapable… Read Full Review

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★☆☆☆☆

“Worse service provider ever ”

Written on: 19/04/2016 by camelia.serban (1 review written)

Placed an order, paid for it then got an email saying that the item I ordered is out of stock. I was told to wait another two(!) weeks. Also it was said in the email that money will not be deducted from my bank account.The money was taken from my account in the same day. Contact the customer service 5 times to get my refund, I was told that will take up to 14 days for the money to reach my account. I have made a complaint and so far I havent heard back from them. STAY AWAY FROM THEIR ONLINE… Read Full Review

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★☆☆☆☆

“I cancelled my upgrade ”

Written on: 18/04/2016 by Xzaviern264 (1 review written)

Upgraded last Sat online as I was with cpw for two years and received text 4 days later to say order is delayed for two weeks and they will credit my Instore account with £25 (I paid £30 upfront for the phone) Rang cpw and the first guy just constantly spoke over me and said customer services would actually refund the £25 into my bank account as I requested and he blind transferred me. Spoke to customer services and another fella admitted text msg worded incorrectly and I'll get credit… Read Full Review

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★☆☆☆☆

“Warning - Terrible Service from Carphone Warehouse”

Written on: 15/04/2016 by Margaret72 (1 review written)

WARNING - DON'T BUY FROM CARPHONE WAREHOUSE! The service I received from Carphone Warehouse has been shocking. I purchased 2 iphone SE's through the CPW telesales team and dealt with a salesman who clearly didn't care about customer service because all he wanted to do was get his commission! We agreed the deal/tariff (1 upgrade and 1 new contract) which took ages and agreed delivery would be the following day. On day of delivery he phoned the and left a message to say that he had sent one… Read Full Review

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★☆☆☆☆

“Rude staff lack of interest”

Written on: 09/04/2016 by CelesteRodriguez282 (1 review written)

Today went in to my local brach of Carphone warehouse in Petersfield, Hampshire to buy a bluetooth handsfree device. After Queuing for 35 minutes while the assistant, he sucked up to the previous customer, it was my turn. I explained that I wanted a bluetooth handsfree device (Obviously not a commission earning product.), that would work with my iphone 6. With a casual wave of his hand, I was told the ones we have are 'over there'. I found one and asked if this one would work with my phone. He… Read Full Review

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★☆☆☆☆

“Carphone, Lichfield - don't even think of going there”

Written on: 30/03/2016 by 149Harris-Alt (1 review written)

Don't even think of going to this shop. They are very rude and ignore prospective customers who come through the door. I was left standing for 10+ minutes while 2 staff finished their chat. I bought a Samsung phone and was told that transferring files etc would only take a few minutes; it took 36 hours - and that was without photos being transferred. They are now not interested in trying to help get my photos transferred. Customer 'service' is an unknown concept… Read Full Review

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★★★★★

“Brilliant Servise ”

Written on: 22/03/2016 by 401Wade (1 review written)

I purchased an I Phone 5s yesterday from their Branch in Newark on Trent.The young Girl who served me was brilliant she took time to help and explain every thing. Best Servise ever… Read Full Review

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★☆☆☆☆

“Took ONE MONTH to process refund!!”

Written on: 19/03/2016

Absolutely ABYSMAL service from CarphoneWarehouse (ZERO STARS). Ordered an apple phone on click and collect. Unfortunately they failed to tell me it had arrived in store...missed the birthday it was intended for and so i cancelled the order 7 days later......then it took Over one month to process a refund!!, 5 calls to their south african (yes you read that correctly) run customer services who neither know how to deal with customers nor give service, they also are oblivious to their refund… Read Full Review

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★☆☆☆☆

“Scandalous!!! ”

Written on: 04/03/2016 by Hadders127 (3 reviews written)

Have to wait up to 14 days for a refund. Disgusting!!!… Read Full Review

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★☆☆☆☆

“Worst customer service”

Written on: 01/03/2016 by Jerryw380 (1 review written)

I ordered a Samsung Galaxy S6 online but the order did not go through and Cpw could not give me any reasons why the order was rejected. Again no apology was issued. I made a complaint but they were very dismissive. Anyway, I though it happens. So I call up and they rekey the order a week later, and I receive my phone okay. However, it doesn't stop there. As if that was not enough, I receive my order finally at the end of the week and when I try to use the phone, I get no signal. Assuming that… Read Full Review

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★☆☆☆☆

“I purchased a phone for £500+ from car-phone...”

Written on: 08/02/2016 by ekbal (1 review written)

I purchased a phone for £500+ from car-phone warehouse in december, last year. It is now well over two months and i have no phone and no update - despite numerous complaints and emails. I have never experienced worser customer service as that of cw! Worst company ever! The only reason people buy anything from them is their name and long presence in the uk high street. I have no idea how they managed to survive this long as a company with poor service like this?? Never buy anything from… Read Full Review

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★☆☆☆☆

“Tip off merchants - took an extra £100 from me ”

Written on: 05/02/2016 by Leslie361 (1 review written)

Ordered a phone for £29.99 was charged £129.99, no response to complaint, absolute joke of a company really too much hassle won't ever use again… Read Full Review

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★☆☆☆☆

“Criminal!!”

Written on: 05/02/2016 by urbanjam (1 review written)

Maybe this isn't the right place to complain but all my calls & emails (not even an Automated Response to emails) have fell on deaf ears, so I'm a very frustrated customer. My online order was cancelled due to product "out of stock" (15th Dec 2015) a refund of £299.99 was to be paid to my credit card within 14 days. 3 times I've had this conversation (3 x 14 = 6 wks) & still NO REFUND, I was even promised a miserly £15 for poor service (yes you do admit that). Now several emails, 3 false… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 04/02/2016 by Watsonfo96 (1 review written)

Very happy with the phone I purchased however my experience with Carphone Warehouse has been dreadful. Initial purchase is all well and good but the minute you run into problems is when you're going to really regret buying from Carphone Warehouse. Pray you never have to call their customer service helpline - worst "customer service" I have ever experienced. Company will avoid admitting mistake as well as any responsibility for fixing any issues that arise with your purchase. Paid £89.99 for… Read Full Review

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★★★★★

“Carphone Warehouse *ID Network”

Written on: 10/01/2016 by jasondunlop (26 reviews written)

Living in Northern Ireland makes it extremely difficult to find a mobile phone company that can offer a decent data signal. 02 and to a lesser extent vodafone are the only two networks that can provide this vital service in a half reliable way. However i thought i would try Carphone warehouse new ID service , which rides on the back of the Three network. I wasn't expecting much to be honest but im delighted to say it's surpassed my lowly expectations with flying colours. For £5 on a sim only… Read Full Review

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★★☆☆☆

“Iphone 6 deal”

Written on: 29/12/2015 by Alberto98 (1 review written)

I would like to express my disappointment with carphone warehouse. I ordered an iphone 6s on 26/12/15 they have an offer for £29 per month. 1st transaction was declined by my bank because they thought it was a fraudulent purchase as i appied online. Responded to my banks fraud message and was advised to re-submit my online purshase which i did, later on received confirmation from carphone warehouse, then received another cancelling my order, make a telephone call to make another… Read Full Review

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★☆☆☆☆

“Worst experience ever !!!”

Written on: 28/12/2015 by RichBond (1 review written)

I am completely shocked at the treatment received by a member of staff and the supervisor/manager as I tried to pay cash for a Samsung S5 neo at Plymouth's Drakes Circus store. First of all I was bought out a unsealed box and when I asked for a sealed one I was told that I would not be covered for a refund as the unsealed boxes are the 10% that are checked and it is ONLY these that are refundable ??? After I had insisted and the member of staff had bought out my request of a sealed unit I was… Read Full Review

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