Carphone Warehouse Reviews

Click here if this is your business
★☆☆☆☆
1.4 / 5
14% of users recommend this
Click here if this is your business
  • Quality of service

  • Layout of shop

  • Value For Money

? Ask our helpful community of experts about this product or company
Carphone Warehouse - Ask a question now

Media Gallery for Carphone Warehouse

Carphone Warehouse
Carphone Warehouse
Carphone Warehouse
Carphone Warehouse
Carphone Warehouse

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Lame service”

Written on: 20/12/2014

After taking a contract with the carphone warehouse, I went in for help with changing some settings. They took my phone away from me to the manager who didnt want to come on the shop floor and deal face to face. After a long wait and an assistant told me that he couldn't change a simple lock screen message, which I later figured out alone...I strongly feel they weren't even trying to busy snooping through my phone tut,tut… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“10/10 for customer service”

Written on: 06/12/2014

Popped in store to buy a phone as xmas gift. The staff member was so polite,helpful and genuinely wanted your customer and was pleased to help. Reccomend to buy in store rather then on net. Definitely reccomend and will return Thank you Store was clean and well stocked. In store other staff members were all happy and serving customers… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“awful customer service”

Written on: 02/12/2014 by 231Dolan (1 review written)

This morning 02/12/14 @ 9:30 ish, I went to carphone warehouse to buy a pay as you go nokia lumia for my dad, when I got in the shop there were 2 shop assistant who just seem not bothered to help me, the one who had plaits was kinda busy, so finally the other assistant came to me and ask how he can help I then told him I want a nokia lumia but dnt know the difference, he then ask what I want the phone for so I told him I want the phone for my dad in Germany but I will use the sim for my… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Atrocious Aftersales Services”

Written on: 28/11/2014 by 68Benton (1 review written)

I had been a customer for years. When I brought my new phone (that was still under guarantee)in for a fault the aftersales services just proved to be unbelievably inefficient. They promised to notify me when my phone is ready, but that did not happen. I rang several times to get an update on the progress but nobody answered. I went to the shop directly after over 4 weeks, it transpired it had returned for several WEEKS before without me being notified. The problem with the phone continued… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“unhelpful and careless attitude”

Written on: 25/11/2014 by Auto123 (1 review written)

I had been customer for 10 years and used them for my family of 4. So I assumed I was a reasonable customer. When I brought my new phone in for a fault things went very wrong. The phone was on guarantee. It was returned to me unprepared the first time with a crack in my screen. The second time it went I rang several times to get an update on the progress and it was told it is not ready. Only when I went to the shop directly after over 2 weeks it transpired it had returned for several days… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“they tell u anything to sell a phone, mostly lies”

Written on: 23/11/2014

I wasn't sure about a phone and the only reason i bought it was because i was told i could chamge it if i changed my mind. only for me to be told later i cannot do that. i was sold the phone without actually knowing what it was like. the quality of the phone is too poor for a smart phone (lg l20) and now im stuck with it because they told me one thing and their policy said something different. DO NOT FALL FOR THEIR GEEK SQUAD RUBBISH!! ITS ALL FAKE.. WHATEVER THEY SAY IS ALL A LIE. ALWAYS ASK… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“No compensation and no ombudsman to refer to ”

Written on: 13/11/2014

The experience with Carphone warehouse is a lottery. If your order is going through smoothly , the service is good : quick, polite salers. But if there is a problem with your order due to an error made by Carphone warehouse, it can take weeks to have it solved. It took them more than 20 days to have my upgraded contract working. That meant as many days without internet access from my phone, wasted hours trying to have this fixed by them. And at the end no compensation !! And there is no… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Absolutely Useless!”

Written on: 12/11/2014 by Danaa1975 (1 review written)

I received a phone call from Carphone Warehouse, claiming that they were EE! Due to this I went through with my upgrade, as I was non the wiser that in fact it was actually Carephone Warehouse that I was speaking to. I then received my phone which in fact was the IPhone 5S when I requested the IPhone 6. Therefore due to Carephone Warehouse claiming they were my phone contractor EE, I now have to wait 3 days for the phone to be collected back up, and another 3-5 working days for the contract to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Poor Service”

Written on: 06/11/2014 by Nibbtor (3 reviews written)

Went to shop to make a change to the contract they told me to call customer services, went home and called customer services after a long wait they asked me security questions and the person on the phone told me he would not accept the answers as he could hear my wife in the background !!!!! They then told me I need to go back to the shop, the only reason I will be going back is to cancel… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Never use!”

Written on: 06/11/2014 by Watsonqc256 (1 review written)

Terrible customer service and their IT systems do not work properly with the networks they are meant to sign people upto. Never use them - they may appear cheaper but the hassle is not worth it. They didn't even get in touch to tell me there was a problem which actually turned out to be a problem with their IT system and they couldn't change it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“CUSTOMER SERVICE TERRIBLE”

Written on: 24/10/2014 by Abdiel350 (1 review written)

Still trying to get my old mobile number transferred over to my new phone, some 34 days after purchasing phone. Tried to blame me for supplying wrong number but then admitted it was their mistake. I have phoned Carphone Warehouse plus called into their store in Belfast and no one wants to take responsibility. Will not be purchasing any further items from this company… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Great prices, poor service.”

Written on: 18/10/2014 by Cochranle191 (1 review written)

Over the last 8 months I have had to order four sets of phones from them. The good news is that they have always had the best price, which is what matters once you have the phone. The down side is that it can take a while to get it. Their stock system is nonsense. Of 4 orders that said they were in stock, 3 I instantly recieved an email saying actually it was out of stock and would be up to 2 weeks to get the phones (once they had taken the money of course) I don't know of any other online… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Useless customer service”

Written on: 30/09/2014 by Cbrea (1 review written)

Bought phone last november for my daughter(14 yrs). The phone stopped working last week. Brought it back to Dundrum to have it fixed and got a call yesterday to say it would cost €120 as the serial# had been removed from the battery. Questioned my daughter and she said it had become sticky so she perled it off. She still has the box and i have the receipt but they are refusing to fix it for free. While i understand that this sticker is its identity, i was not made aware of this when… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Bought Iphone 6 from them 10 days ago and still not...”

Written on: 29/09/2014 by tone_66 (1 review written)

Absolutely shocked by the customer service by this company! I bought the Iphone 6 with an EE contract and I cannot use the phone. CFW has not sent my details to EE and therefore EE do not recognize my account. I have been passed between the two companies for 10 days now..3 different helpdesk people gave me 3 different answers. they sent me to a shop even though I bought direct over phone. Which of course could not help(wasted afternoon). Eventually spoke to the customer services manager and he… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“PIG IGNORANT STAFF WITH BAD ATTITUDES”

Written on: 26/09/2014 by Maceyt269 (1 review written)

I'm so glad that I knew exactly what I wanted from my new contract and I knew that I wanted iPhone 6 because the huy that served me tried to pawn me off with so much rubbish it's unreal. He had a terrible attitude for a start and he spoke to me as if I was an idiot. He clearly got more cocky with every question that I asked and that he COULD NOT answer. He was moving mountains for me previous to me purchasing the phone and as soon as I signed and handed over cash he couldn't get rid of me quick… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Don't buy from carphone warehouse”

Written on: 24/09/2014 by Tompenney (1 review written)

My phones speaker is not working carphone warehouse will not fix or replace it.Iam now left with a phone that is broken and 9 months of contract. Not Happy!!!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Completely useless company ”

Written on: 22/09/2014 by Zaniyah336 (1 review written)

Order an iphone6 in preorder 6 days before launch! Guess what it didn't turn up! A warehouse issue but unfortunately they haven't got any left! Might be able to get me one in October sometime! Completely let down by a rude non helpful company! Avoid like the plague, I will NEVER use them again!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Hilariously Rubbish”

Written on: 20/09/2014 by Gadgetgeezer (3 reviews written)

Went into their Whiteley Store to buy an iPhone6 case. Found you had to join a long queue whilst customers taking new contracts were dealt with. Queued for 30 mins to cash buy a case. Why not have somebody to deal with cash accessory sales? Many people walked out = lost sales. Manager bickered with salesman over my change. Pathetic, poor and rubbish. No word of apology. No wonder these companies go bust. Never again. The best advert ever for poor customer service. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Hilariously Rubbish”

Written on: 20/09/2014 by Gadgetgeezer (3 reviews written)

Went into their Whiteley Store to buy an iPhone6 case. Found you had to join a long queue whilst customers taking new contracts were dealt with. Queued for 30 mins to cash buy a case. Why not have somebody to deal with cash accessory sales? Many people walked out = lost sales. Manager bickered with salesman over my change. Pathetic, poor and rubbish. No word of apology. No wonder these companies go bust. Never again. The best advert ever for poor customer service. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Misold a phone”

Written on: 19/09/2014 by Makai1967 (1 review written)

Misold a phone and wasn't informed I had to top it up each month. As a result I am £20 out of pocket. Manager at Kingston park was useless and blamed me. I should of been told of this by his staff … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview