Carphone Warehouse Reviews

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★☆☆☆☆
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652
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Latest Reviews

★☆☆☆☆

“very weak”

Written on: 13/05/2017 by Sheltonce1987 (1 review written)

I ordered phone on the website (CAT S60). On website there was a comment "1-3 days delivery", next i got an email "not on stock,please wait up to 2 weeks", after week I got email "your order has been cancelled. I wait for refund 4 days and my money still wasn't refunded!!! (Ł509.99) By the way phone is still availble to buy on carphone warehouse website.. This is my last order in carphone warehouse… Read Full Review

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★☆☆☆☆

“Told Lies To Get Rid Of Me”

Written on: 26/04/2017 by nlMacKay402 (1 review written)

Went with my 1 year old daughter to Manchester Fort branch and asked for a contract phone for my 16 year old daughter. Application was declined (still trying to find out why). Was told that my best bet was a 15 gig per month pay as you go contract with another company and that they had run out of sim cards from that company. Went to the company to be told that they do not provide any 15 gig contracts of any kind. Went back to Carphone Warehouse. Was referred to another of their shops 40 minutes… Read Full Review

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★☆☆☆☆

“Worst customer service”

Written on: 25/04/2017 by NyasiaNielsen (1 review written)

Hi all, this company employees are very rude. They call me for an upgrade, pushing me to do upgrade from o2 as i have o2 connection which I took from them. They have said if you are not sure about it u can try sim only monthly deal for now and later u can change it or end it. This guy keep on pushing me over the phone and when i said i am sorry , i will not take it now instead first i will do some research and then i will come back to you. Still he push me to take. When i told him that no i… Read Full Review

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★☆☆☆☆

“Don't use them”

Written on: 20/04/2017 by lvGonzalez483 (1 review written)

Please don't use this company. They are untrustworthy and do not stick to their word. Did not receive ore-order on date stated. Very poor customer service… Read Full Review

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★☆☆☆☆

“Awful customer service and rip-off merchants!”

Written on: 07/04/2017 by OmariBrown (1 review written)

Back in Jan 2017 I called carphone warehouse to complain that the so-called upgrade that had been offered to me turned out to be a downgrade since the 'upgraded' phone had a lot less storage space compared to my previous phone. So now I am stuck with a phone where I have no more storage despite having an SD card in the phone and cannot even download the software upgrade. After the initial log in Jan 2017, I was informed a member of the team would contact me within 7-10 working days. This… Read Full Review

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Rocky2824's Comment

Written on: 09/04/2017

Same thing here promises never kept and call centre in South Africa everybody needs to boycott this firm that's the only way they will treat every customer fairly

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★☆☆☆☆

“Upgrade!! ”

Written on: 04/04/2017 by Kellygates11 (1 review written)

I have recently been contacted from carphone warehouse as I was due to upgrade my hand set. I was reluctant on upgrading as I'm comfortable with the hand set I have already got but the sales rep offered to reduce my bills so I was still paying the same price as I am now so I went ahead and upgraded. I was asked for any further instruction if to deliver to a neighbours etc but as I haven't been at my new address very long so wasn't comfortable for the parcel to be delivered elsewhere. The… Read Full Review

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★☆☆☆☆

“Awful Service”

Written on: 31/03/2017 by betelguise (3 reviews written)

Carphone Warehouse perfect proof of poor customer service. None of their verbally confirmed delivery dates fulfilled, three 0800 phone calls having to chase them after saying they would send emails and texts to verify the order none of which appeared. Then unable to refund for up to 5 days due to their policies when they failed to fulfill the order and meets their promised delivery dates. Best advice I can have don't order online off them… Read Full Review

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★☆☆☆☆

“Totally Dissatisfied”

Written on: 28/01/2017 by bjLondon (1 review written)

Carphone Warehouse appeared to check that my phone was due to be updated without penalty charges. I only found out this was not the case after they had taken payment and I requested my PAC code. THEY DO NOT HAVE ANY SYSTEM WHEREBY THEY CAN CHECK YOUR CURRENT CONTACT. It was too late to cancel my new contract with them when I discovered my contract still had 6 months to run and I was left with a hefty bill. The whole transaction in Carphone Warehouse took 2 hours 10 minutes which was beyond… Read Full Review

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★★★★★

“Falmouth staff are great”

Written on: 21/01/2017 by Shitfuck (1 review written)

Really great service when my phone broke. I am really tech illiterate and they ensured all my data was transferred from old phone to new and took a long time over it. Speedy replacement, excellent service from friendly capable staff… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 07/01/2017 by steve_1962 (1 review written)

Beware the sparkly website and sparky ‘deals’ I purchased an S7 with 6 gigs of Vodafone data on Black Friday. I received 1 gig, confirmed by a letter from Vodafone for 1 gig. I paid a deposit, and am well into my THIRD payment of my non-existent contract. (No it is not in my spam filter) No contract to confirm what I purchased No confirmation email to confirm my website purchase (Google this phenomena) Apparently there was a ‘technical’ hitch with the website…you have been… Read Full Review

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★☆☆☆☆

“Carphone Warehouse Customer Service”

Written on: 03/01/2017 by GiulianaMunoz398 (1 review written)

I ordered a phone online on 30th Dec to be delivered the next day, I was very please but a bit hesitant about giving my bank details over the phone but checked on their website afterwards that it had been ordered. I waited in New Years Eve for the phone to get a text saying I was out so they couldn't deliver. Carphone Warehouse gave DPD their courier the wrong address the same road but not the correct address. They then said it would be delivered today 3rd Jan I am sat waiting for it when I… Read Full Review

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★☆☆☆☆

“Carphone Warehouse Customer Service”

Written on: 03/01/2017 by GiulianaMunoz398 (1 review written)

I ordered a phone online on 30th Dec to be delivered the next day, I was very please but a bit hesitant about giving my bank details over the phone but checked on their website afterwards that it had been ordered. I waited in New Years Eve for the phone to get a text saying I was out so they couldn't deliver. Carphone Warehouse gave DPD their courier the wrong address the same road but not the correct address. They then said it would be delivered today 3rd Jan I am sat waiting for it when I… Read Full Review

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★☆☆☆☆

“Awful online service”

Written on: 05/12/2016 by hnLowe365 (1 review written)

I ordered a pay as you go phone from their Black Tag event. I expected things to take a little longer as know it is a busy time. I booked my preferred delivery time and ordered the phone online. I received the original confirmation e-mail saying that my order is being processed and was given an order number. I waited for the DPD e-mail, which never seemed to arrive. My preferred delivery time came and went and I still heard nothing. Eventually after a week I chased the order with Carphone… Read Full Review

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★☆☆☆☆

“Worst service ever”

Written on: 03/12/2016

By far the worst service I have ever received from any company and I am quite a patient person. I spent over an hour on the phone to customer service and sales only to be told that my first order can't go through due to an issue with Vodafone. Then decided to go for a different deal, I got offered a really good deal in exchange and to make up for the inconveniences, again when I got through to sales I was told this was impossible. In short absolutely poor service for an established phone… Read Full Review

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★☆☆☆☆

“Shocking all round”

Written on: 29/11/2016 by DesiraeCarey167 (1 review written)

Got a new phone and old phone not disconnected. Ended up paying for both phones for 5 months. Called customer service twice only to be cut off twice mid conversation. Sent written complaint. Got a rude message back to say its your responsibility to disconnect, which if this is the case would be nice to be informed of this at the outset!!!! … Read Full Review

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★☆☆☆☆

“Shocking service Sunderland store”

Written on: 23/11/2016 by KevinSamsung (2 reviews written)

Took a tablet in for repair 5 weeks ago, not 1 single attempt from the shop to call me with updates, had to file 3 complaints online to find out where the tablet was. The store then tell me they have the tablet back from the repair centre, it is unrepairable. I ask for a diagnosis, software or hardware fault? They tell me that it's just unrepairable. I ask for documentation from the repair centre, they tell me there is none. I said I don't believe you. Showed them 2 emails from the repair… Read Full Review

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★☆☆☆☆

“Stay away ”

Written on: 22/11/2016 by KasiaR (1 review written)

Carphone Warehouse you are a disgrace so I am shaming you publicly! For the past three months I have been fighting with customer services to replace my Experia X which was sold to me on the basis that it was water resistant (listed on their official website as so) which I found out on holiday that it was not and I had been mis-sold the product. After returning home I raised the complaint to the store I purchased the Experia X at the Currys PC World Almondvale Retail Park who were more than… Read Full Review

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★☆☆☆☆

“Poor coverage with iD not helpfull”

Written on: 18/11/2016 by Jair499 (1 review written)

Be very wary of any information given in store, we were purchasing two phones having arrived from abroad to be told iD had a coverage second to non....Wrong.....coverage is very poor, does not work in seaham, dover, parts of London, Cambridge. when complained about this was told they only guarantee to work in your own home, I did explain that we have a wired phone at home, we wanted a mobile to use when we were out! that did not cut anything with the staff, home use was only guaranteed for 14… Read Full Review

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★☆☆☆☆

“Avoid Warrington Golden Square CW at all costs ”

Written on: 18/11/2016 by Bauerfj167 (1 review written)

This is not the first time I've been to this store hoping that it was a one-off bad experience. Usually I love the warehouse stores to every one I've been, but this one. Shocking lack of knowledge and interest, and the worst is lady who's happen to be I believe a manager. Her attitude is pretty much "you buy or you jog off!", to which I would have bought expensive piece of equipment in cash if not her. Her colleagues seen to be watched ("sell or don't waste time"), not able to learn about… Read Full Review

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★☆☆☆☆

“Disgusting Service!”

Written on: 16/11/2016 by Claireb09 (1 review written)

I ordered a contract phone on Sunday. It stated 1 day delivery (which i allowed until Tuesday with it being a weekend). It also stated that if there were any issues with regards to the order I would be contacted within 1 day. After 2 complaint emails, on Wednesday afternoon (3 and a half days later) they decide to reply telling me that the network provider have not accepted my application. Absolutely disgusting service. I have now been without a phone since it broke on Sunday and have to now go… Read Full Review

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