Carphone Warehouse Reviews

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Latest Reviews

★☆☆☆☆

“False promises as and incompetence”

Written on: 21/09/2017 by Alex1982 (1 review written)

The next-day delivery guarantee is nonsense. Customer service is shambolic. They are not past breaking consumer law. If you complain on trustpilot they "pretend" to be trying to sort your issue by directing you to a website to discuss your problem. The web address is fake! It's just for show! Cheap cheap company. Don't waste your time!… Read Full Review

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★☆☆☆☆

“Bought a recycled phone?”

Written on: 21/08/2017 by Ross361 (1 review written)

One day in 2016 the touch screen on my mobile phone had cracked. So, in desperation I went to Carphone warehouse shop opposite Liverpool street station,London,England.I bought a Microsoft phone for £90 and then I was pressure salsed to get a £25 years guaranteed. I thought that the previous British government tried to stop companies placing pressure on customers having to pay for guarantees on newly purchased items that should have at least a few years without the items needing repairs? But… Read Full Review

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★☆☆☆☆

“Lost phone, unreliable, limited service”

Written on: 08/07/2017 by shayadams (1 review written)

I went in-store to upgrade my phone. I was convinced by a sales rep over the phone to take a better deal with him (who was very pushy) and was promised I would have the phone delivered the next day (today), including a free screen protector, phone case and charger for a SAMSUNG S8. I waited at home all day for it which never came. I had to call DPD at 17:30 to track it. DPD couriers said it was due to nobody being home, however no courier came to my door, nor left a calling card. Further… Read Full Review

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★☆☆☆☆

“WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED”

Written on: 08/07/2017 by Lucianou481 (1 review written)

The company failed to refund me, it was a long story, instead of checking why it failed to resolve, they didn't. This caused a huge complex and takes over 2 months to solve. This does not include a huge amount of money I have to pay in order to call oversea. (I'm now in my homecountry but to sovlve the problem they force me to call to UK several time insteady of making a free live chat via facebook or email to arrange the refund)… Read Full Review

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★☆☆☆☆

“WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED.”

Written on: 07/07/2017 by 287Donahue (1 review written)

The company failed to refund me, it was a long story, instead of checking why it failed to resolve, they didn't. This caused a huge complex and takes over 2 months to solve. This does not include a huge amount of money I have to pay in order to call oversea. (I'm now in my homecountry but to sovlve the problem they force me to call to UK several time insteady of making a free live chat via facebook or email to arrange the refund) … Read Full Review

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★☆☆☆☆

“WORST SERVICE I HAVE EVER COME ACROSS”

Written on: 05/07/2017 by weNewton97 (1 review written)

STAFF DO NOT KNOW THE PRODUCTS AND CANNOT SELL A PHONE. NO ONE WAS ABLE TO HELP UNTIL AN EMBARRASSED MEMBER POINTED OUT A FREELANCE MEMBER MAY BE ABLE TO HELP THAT CAME INTO THE STORE. I HAD A SLIP AND FALL IN WHITE CITY WESTFIELD STORE I SUFFERED A FRACTURE. NO INCIDENT FORM COMPLETED AT TIME OF ACCIDENT. MANAGER COULD NOT LOCATE A FORM NEXT DAY. LEFT WAITING 2 HOURS WHILST HE SEARCHED FOR FORM. TECH SUPPORT IN EALING BORODWAY BRANCH TOLD ME THEY WERE GOING ON BREAK AND IF I WANTED TECH… Read Full Review

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★☆☆☆☆

“Repair at Carphone is a waste of money!!!”

Written on: 26/05/2017

I took my phone to the carphone, leeds for screen replacement. A week later when I went there to collect the phone, the back cover was broken and wasn't latching properly. The repair attendant who had no idea what professionalism and customer service is (I don't know who is worse between him and Trum) told me there was nothing he could do about it. Equally bad, the phone wasn't checked to know the state of the repair because according to him, the battery failed to respond. It is strange that in… Read Full Review

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★☆☆☆☆

“very weak”

Written on: 13/05/2017 by Sheltonce1987 (1 review written)

I ordered phone on the website (CAT S60). On website there was a comment "1-3 days delivery", next i got an email "not on stock,please wait up to 2 weeks", after week I got email "your order has been cancelled. I wait for refund 4 days and my money still wasn't refunded!!! (Ł509.99) By the way phone is still availble to buy on carphone warehouse website.. This is my last order in carphone warehouse… Read Full Review

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★☆☆☆☆

“Told Lies To Get Rid Of Me”

Written on: 26/04/2017 by nlMacKay402 (1 review written)

Went with my 1 year old daughter to Manchester Fort branch and asked for a contract phone for my 16 year old daughter. Application was declined (still trying to find out why). Was told that my best bet was a 15 gig per month pay as you go contract with another company and that they had run out of sim cards from that company. Went to the company to be told that they do not provide any 15 gig contracts of any kind. Went back to Carphone Warehouse. Was referred to another of their shops 40 minutes… Read Full Review

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★☆☆☆☆

“Worst customer service”

Written on: 25/04/2017 by NyasiaNielsen (1 review written)

Hi all, this company employees are very rude. They call me for an upgrade, pushing me to do upgrade from o2 as i have o2 connection which I took from them. They have said if you are not sure about it u can try sim only monthly deal for now and later u can change it or end it. This guy keep on pushing me over the phone and when i said i am sorry , i will not take it now instead first i will do some research and then i will come back to you. Still he push me to take. When i told him that no i… Read Full Review

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★☆☆☆☆

“Don't use them”

Written on: 20/04/2017 by lvGonzalez483 (1 review written)

Please don't use this company. They are untrustworthy and do not stick to their word. Did not receive ore-order on date stated. Very poor customer service… Read Full Review

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★☆☆☆☆

“Awful customer service and rip-off merchants!”

Written on: 07/04/2017 by OmariBrown (1 review written)

Back in Jan 2017 I called carphone warehouse to complain that the so-called upgrade that had been offered to me turned out to be a downgrade since the 'upgraded' phone had a lot less storage space compared to my previous phone. So now I am stuck with a phone where I have no more storage despite having an SD card in the phone and cannot even download the software upgrade. After the initial log in Jan 2017, I was informed a member of the team would contact me within 7-10 working days. This… Read Full Review

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Rocky2824's Comment

Written on: 09/04/2017

Same thing here promises never kept and call centre in South Africa everybody needs to boycott this firm that's the only way they will treat every customer fairly

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★☆☆☆☆

“Upgrade!! ”

Written on: 04/04/2017 by Kellygates11 (1 review written)

I have recently been contacted from carphone warehouse as I was due to upgrade my hand set. I was reluctant on upgrading as I'm comfortable with the hand set I have already got but the sales rep offered to reduce my bills so I was still paying the same price as I am now so I went ahead and upgraded. I was asked for any further instruction if to deliver to a neighbours etc but as I haven't been at my new address very long so wasn't comfortable for the parcel to be delivered elsewhere. The… Read Full Review

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★☆☆☆☆

“Awful Service”

Written on: 31/03/2017 by betelguise (3 reviews written)

Carphone Warehouse perfect proof of poor customer service. None of their verbally confirmed delivery dates fulfilled, three 0800 phone calls having to chase them after saying they would send emails and texts to verify the order none of which appeared. Then unable to refund for up to 5 days due to their policies when they failed to fulfill the order and meets their promised delivery dates. Best advice I can have don't order online off them… Read Full Review

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★☆☆☆☆

“Totally Dissatisfied”

Written on: 28/01/2017 by bjLondon (1 review written)

Carphone Warehouse appeared to check that my phone was due to be updated without penalty charges. I only found out this was not the case after they had taken payment and I requested my PAC code. THEY DO NOT HAVE ANY SYSTEM WHEREBY THEY CAN CHECK YOUR CURRENT CONTACT. It was too late to cancel my new contract with them when I discovered my contract still had 6 months to run and I was left with a hefty bill. The whole transaction in Carphone Warehouse took 2 hours 10 minutes which was beyond… Read Full Review

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★★★★★

“Falmouth staff are great”

Written on: 21/01/2017 by Shitfuck (1 review written)

Really great service when my phone broke. I am really tech illiterate and they ensured all my data was transferred from old phone to new and took a long time over it. Speedy replacement, excellent service from friendly capable staff… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 07/01/2017 by steve_1962 (1 review written)

Beware the sparkly website and sparky ‘deals’ I purchased an S7 with 6 gigs of Vodafone data on Black Friday. I received 1 gig, confirmed by a letter from Vodafone for 1 gig. I paid a deposit, and am well into my THIRD payment of my non-existent contract. (No it is not in my spam filter) No contract to confirm what I purchased No confirmation email to confirm my website purchase (Google this phenomena) Apparently there was a ‘technical’ hitch with the website…you have been… Read Full Review

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★☆☆☆☆

“Carphone Warehouse Customer Service”

Written on: 03/01/2017 by GiulianaMunoz398 (1 review written)

I ordered a phone online on 30th Dec to be delivered the next day, I was very please but a bit hesitant about giving my bank details over the phone but checked on their website afterwards that it had been ordered. I waited in New Years Eve for the phone to get a text saying I was out so they couldn't deliver. Carphone Warehouse gave DPD their courier the wrong address the same road but not the correct address. They then said it would be delivered today 3rd Jan I am sat waiting for it when I… Read Full Review

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★☆☆☆☆

“Carphone Warehouse Customer Service”

Written on: 03/01/2017 by GiulianaMunoz398 (1 review written)

I ordered a phone online on 30th Dec to be delivered the next day, I was very please but a bit hesitant about giving my bank details over the phone but checked on their website afterwards that it had been ordered. I waited in New Years Eve for the phone to get a text saying I was out so they couldn't deliver. Carphone Warehouse gave DPD their courier the wrong address the same road but not the correct address. They then said it would be delivered today 3rd Jan I am sat waiting for it when I… Read Full Review

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★☆☆☆☆

“Awful online service”

Written on: 05/12/2016 by hnLowe365 (1 review written)

I ordered a pay as you go phone from their Black Tag event. I expected things to take a little longer as know it is a busy time. I booked my preferred delivery time and ordered the phone online. I received the original confirmation e-mail saying that my order is being processed and was given an order number. I waited for the DPD e-mail, which never seemed to arrive. My preferred delivery time came and went and I still heard nothing. Eventually after a week I chased the order with Carphone… Read Full Review

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