Carphone Warehouse Reviews

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★☆☆☆☆
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Latest Reviews

★☆☆☆☆

“The reason why they are terrible these days”

Written on: 22/07/2014 by SienaPowers (1 review written)

In 2007 i worked for them, pay was good staff were motivated to know more, as it led to more sales and better knowledge, staff actually looked the part 2 years later they removed the commission, taking away all incentive staff had to learn more and to better themselves, so now they just employ pretty young things to fill the stores no wonder they are going under and need to merge with Curry's You cant provide quality service and knowledge with warm bodies… Read Full Review

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★☆☆☆☆

“deserves NO STARS. Rude incompetent liars.(...”

Written on: 22/07/2014 by ropati (1 review written)

Bought iphone 4s in store CARPHONE WAREHOUSE BISHOPSGATE LONDON, staff member installed sim, contract sent via email but password locked but not by me. Next day I Ring the shop & customer services who insist I must have set up password but Impossible as i was not aware it would come with an attachment with a password requirement & if i had i always use the same one but it did not work. Explaining this to over the phone to the actual store getting nowhere I then asked for staff members name at… Read Full Review

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★☆☆☆☆

“Credit check issues caused by carphone warehouse staff”

Written on: 18/07/2014 by 226Stevens (1 review written)

I tried to order an apple iphone 4S by phoning care phone warehouse. When they did the credit check they told me that I had been refused by the operator as I had failed the credit check. I asked them to try to do the order again since ther is absolutely nonissue with my credit history and I suspected the issue was a technical issue. They refused and told me I should not try to order a phone with the same operator since I would get two failed credit checks against my name. I ignored them and… Read Full Review

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★★★★★

“Great service at St Austell branch. ”

Written on: 18/07/2014

I received great service from the branch manager at St Austell carphone warehouse. He was intrested in my problem and did everything to help find a solution. Will return in future and Would definitely recommend to a friend… Read Full Review

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★☆☆☆☆

“Lackadaisical? No. Just lazy.”

Written on: 15/07/2014 by 1947Smart (1 review written)

Visited the Woking store to 'upgrade' as advertised only to be told that not only do I need to pay off the rest of my contract but also pay a further £150 towards setting up the new tariff. Hmmmm. The guy then guarantees the new phone will be in on Tuesday (as they don't have one in stock). Come Tuesday, surprise, surprise...no phone. Now it will definitely be in on Thursday. If it isn't then I will just cancel as I don't believe a word CPW say. Avoid. Run. Pray they go bust. This lot are just… Read Full Review

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★☆☆☆☆

“Advertising false information”

Written on: 13/07/2014

Car Phone have just lost me as a customer after 4 years. I have just tried to upgrade my contract with the information they advertise on their Website. I was put on hold 4 times, called back, told Manager had to agree but was in meetings constantly. I was given an offer and then put on hold and told I could not have it. Spent 1 hour of my life to this dreadful company. They do not exactly try to keep customers. I was not asking for anything apart from what I had seen advertised on their… Read Full Review

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★★★★★

“Fantastic Customer Service! (Girlington Branch in...”

Written on: 07/07/2014 by 224Lamont (1 review written)

I purchased my last phone, a Samsung Galaxy Ace 3 here two years ago; I have been very happy with the phone. As my two year contract was coming to an end I was really beginning to feel daunted at the prospect of choosing another phone. I finally bit the bullet and went in there today. There were two workers on, both of whom were busy with customers. After a short wait I spoke to one member of staff and I explained to him what I wanted from a phone (a decent camera, which would be… Read Full Review

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★☆☆☆☆

“A truly awful experience”

Written on: 04/07/2014 by DCT75 (1 review written)

I visited the carphone warehouse at Monks Cross York this evening, arriving at 17:45pm with my partner who had a back injury. I wanted to purchase a mobile WiFi device. I was quite stunned on entry to the store to see a queue of customers standing waiting to be served (12 in fact!) Their were 3 of the 6 tills open with customers at them. It took me 35 minutes to get to the front of the queue! What's that about??? Not even seats for customers to sit on and wait. you couldn't even venture away… Read Full Review

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Sikkigg's Response to DCT75's Review

Written on: 15/07/2014

It was busy and the budget they have for employment is tight, they would of only been running on 2 members of staff, at Carphone 3 is a push!! You can't blame the consultants

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★☆☆☆☆

“The Click and Collect service is awful and takes...”

Written on: 02/07/2014 by Jaylahz484 (1 review written)

The Click and Collect service is awful and takes longer than the delivery service, which defeats the purpose of Click and Collect. THUMBS DOWN!… Read Full Review

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★☆☆☆☆

“Abysmal ”

Written on: 27/06/2014 by callumpr (1 review written)

Tried to buy a contract from them 3 times. Every time they made up some excuse that I needed to pay more money such as deposits. The customer service is vile and wouldn't treat a rat the way these incompetent employees tried to treat me. I have only given it a 1 star because this is the minimum you can give. Save yourself the time and effort and go somewhere else, I presume hell is better than going to the Carphone Warehouse… Read Full Review

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★☆☆☆☆

“Incompetent liars”

Written on: 21/06/2014 by Alijahw1981 (1 review written)

Promise an auto cashback deal in the store and then refuse to pay. Never going with CPW again neither will my family… Read Full Review

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★☆☆☆☆

“Never by carphone where house any iteam”

Written on: 20/06/2014 by DonaldCochrane445 (1 review written)

I don't like customer service never go any people if you by other shop is batters… Read Full Review

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★☆☆☆☆

“Peer pressure ”

Written on: 19/06/2014 by szVega440 (1 review written)

First time using carphone warehouse as I had seen on the website a decent deal for an iPhone 5c so I went into the store to purchase the ohone and contract, all was going well until it got to paying, we were messed around with payments and had to do it twice then they tried to pressure us into pay £15 insurance a month when we said no thankyou when they first offered it us, once we'd said in they weren't having it and we're making up scenarios to make up pay the ridiculous amount, the we were… Read Full Review

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★☆☆☆☆

“rubbish and misleading”

Written on: 19/06/2014 by 1Soto (1 review written)

I got a contract Sony z phone out via carphone warehouse my phone was practically boiling hot battery draining constantly so took it to carphone and because my portal charge fell out (faulty phone ) they blamed me sent it off to be repaired they kept it 11 days without looking at it before they will look at it they want me to pay 170 pound to fix it before they will look .. I've contacted o2 who are happy to fix it I've given 1 star due to no choice of no stars absolutely a c.. they will only… Read Full Review

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★☆☆☆☆

“just a rip off”

Written on: 06/06/2014 by sandrad3 (1 review written)

All I wanted was a sim card only with a rolling monthly contract. £7 a month with talkmobile. I went through carphone warehouse who locked me into a sim only 24 month contract [there's no such thing as a 24month sim only deal!] It took me 6 months to realise what they had done. After many phone calls, false promises and lies, I intend taking this further. Avoid this company, they are money grabbing conmen!… Read Full Review

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★☆☆☆☆

“AAAAAbsolutely terrible!!!!!!!!!!”

Written on: 05/06/2014 by Walkerrw437 (1 review written)

I was happy I got into the shop at Alfreton Road NG7 the last day of the promotional plan everything unlimited for 16 pound per month. The woman there told me I would only be charged 26 the first month and then it would be 16 per month. i'm sure she didn't do the set up right because: SURPRISE second month= 21 again I realised that only the 16 pound is mentioned in the contract, i went back to the store and when i complain about this i have been told to contact t-mobile directly when i… Read Full Review

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★☆☆☆☆

“Customer Care”

Written on: 29/05/2014 by MathiasHubbard274 (1 review written)

I bought a Nokia Asha 210 today believing it to be touch screen and keypad but when I got home it was not touch screen I rang Carphonehouse within an hour of purchase who said unable to change that because you are on an orange tariff but I said it is a pay as you go they said makes no difference cant change or exchange so beware everyone either be certain on what you are buying or don't use Carphonewarehouse to make it worse I had to wait a long time to be served one person was being served… Read Full Review

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★☆☆☆☆

“Horrible”

Written on: 23/05/2014 by Dudley196 (1 review written)

Went there to take out a contract then they said I can return it within 14 days so I did and I returned it the first day and changed to another contract. They told me they have disconnected the first contract and then one month later I'm getting letter from Vodafone saying I have outstanding balance. I went back and asked them to cancel it properly which they should've done in the first place and they said sure. So that was the second time and then one month later I get another mail and my… Read Full Review

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★☆☆☆☆

“Just the Worst”

Written on: 20/05/2014 by maintenanceman92 (1 review written)

This is the second time in a few weeks both me and my partner has walked out. The staff are ignorant and lazy, how on earth does this company make any money when they spend two hours with one person. You never see a manager and your left standing around and nobody acknowledges you, I have experienced this so many times with this company the sooner they close down the better… Read Full Review

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★☆☆☆☆

“RIPPED OFF!!!!”

Written on: 01/05/2014

First time I've used them..BIG MISTAKE..went into the store to upgrade my contract including a great deal on trade in for my old mobile which is still worth £150 everywhere else..was told he would give me £181..After paying £28 for a 1 month early upgrade he gave me £35 to my bank account..You do the math?! After queries this he was quite rude & said all the paperwork was signed..I say again complete RIP OFF !!!! Very unimpressed … Read Full Review

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