Carphone Warehouse Reviews

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Latest Reviews

★☆☆☆☆

“Tip off merchants - took an extra £100 from me ”

Written on: 05/02/2016 by Leslie361 (1 review written)

Ordered a phone for £29.99 was charged £129.99, no response to complaint, absolute joke of a company really too much hassle won't ever use again… Read Full Review

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★☆☆☆☆

“Criminal!!”

Written on: 05/02/2016 by urbanjam (1 review written)

Maybe this isn't the right place to complain but all my calls & emails (not even an Automated Response to emails) have fell on deaf ears, so I'm a very frustrated customer. My online order was cancelled due to product "out of stock" (15th Dec 2015) a refund of £299.99 was to be paid to my credit card within 14 days. 3 times I've had this conversation (3 x 14 = 6 wks) & still NO REFUND, I was even promised a miserly £15 for poor service (yes you do admit that). Now several emails, 3 false… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 04/02/2016 by Watsonfo96 (1 review written)

Very happy with the phone I purchased however my experience with Carphone Warehouse has been dreadful. Initial purchase is all well and good but the minute you run into problems is when you're going to really regret buying from Carphone Warehouse. Pray you never have to call their customer service helpline - worst "customer service" I have ever experienced. Company will avoid admitting mistake as well as any responsibility for fixing any issues that arise with your purchase. Paid £89.99 for… Read Full Review

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★★★★★

“Carphone Warehouse *ID Network”

Written on: 10/01/2016 by jasondunlop (25 reviews written)

Living in Northern Ireland makes it extremely difficult to find a mobile phone company that can offer a decent data signal. 02 and to a lesser extent vodafone are the only two networks that can provide this vital service in a half reliable way. However i thought i would try Carphone warehouse new ID service , which rides on the back of the Three network. I wasn't expecting much to be honest but im delighted to say it's surpassed my lowly expectations with flying colours. For £5 on a sim only… Read Full Review

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★★☆☆☆

“Iphone 6 deal”

Written on: 29/12/2015 by Alberto98 (1 review written)

I would like to express my disappointment with carphone warehouse. I ordered an iphone 6s on 26/12/15 they have an offer for £29 per month. 1st transaction was declined by my bank because they thought it was a fraudulent purchase as i appied online. Responded to my banks fraud message and was advised to re-submit my online purshase which i did, later on received confirmation from carphone warehouse, then received another cancelling my order, make a telephone call to make another… Read Full Review

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★☆☆☆☆

“Worst experience ever !!!”

Written on: 28/12/2015 by RichBond (1 review written)

I am completely shocked at the treatment received by a member of staff and the supervisor/manager as I tried to pay cash for a Samsung S5 neo at Plymouth's Drakes Circus store. First of all I was bought out a unsealed box and when I asked for a sealed one I was told that I would not be covered for a refund as the unsealed boxes are the 10% that are checked and it is ONLY these that are refundable ??? After I had insisted and the member of staff had bought out my request of a sealed unit I was… Read Full Review

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★☆☆☆☆

“Waste of time”

Written on: 15/12/2015 by Mash4077 (1 review written)

Took my damaged iPhone back to care phone warehouse in Bangor north wales on a Monday morning after speaking to the manager on the Sunday, "bring it in and pay the excess and we will swap it straight away" he said, so when I went in it was a different manager and he was having none of it, what a total jobsworth, even though I paid £170 for insurance, I got told he would have to send it off and it will take up to 2-3 weeks he said with a smile on his face, I would recommend that no one buys a… Read Full Review

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★☆☆☆☆

“NO IDEA OF CUSTOMER SERVICE OR THEIR OWN T&Cs”

Written on: 11/12/2015 by Kale223 (1 review written)

I hate CWH! I bought a phone off them recently, stupid I know as I've had issues with their arrogant staff in the past. Anyway said phone never worked correctly so I took it back today. It was bang on the 30 days returns they say on their website (which I had printed off knowing they would try and wriggle out of helping me). The bloke I spoke to was great but busy so he handed over to his mate, a young arrogant girl. The sort of just left school and doesn't care what people think but reckons… Read Full Review

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★☆☆☆☆

“on line sham”

Written on: 04/12/2015 by Ari478 (1 review written)

I ordered a Tab and Samsung J5 on line with no issues ordering or paying, only to get an email 12 hours later telling me the items i ordered were out of stock and would be with me within 2 weeks. So i called customer service to cancel as i was not happy waiting 2 weeks for a next day promise. When i called i was told i could not cancel the order that was not in stock as the order was too far along, even though they had not received payment yet, and told to return the order when it was… Read Full Review

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★☆☆☆☆

“Good Manners cost nothing”

Written on: 03/12/2015 by whDalton4 (1 review written)

Simply needed some help to set up a replacement smartphone. The salesman was extremely rude,offering no help at all , so that his embarrassed colleague had to step in to answer my questions and gave the help which I really appreciated and which one would normally expect from Carphonewarehouse. This is not the first time that this particular salesman from Carephonewarehouse in Tavistock has failed to give customers good service. On another occasion recently, a friend was nearly reduced to… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 30/11/2015 by Liberty351 (1 review written)

Never again will I buy from this company or probably any of their associated companies. No customer care, was yelled by tattooed thug who happened to be store manager and left feeling intimidated and scared al because I said I thought they had miss sold me the phone insurance on a phone I wanted to claim on some 5 month latter, they wanted some 65% of the phone cost in effective insurance premium and totally flouted the FSA guidelines and regulations. Customer care would not let me have a copy… Read Full Review

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★☆☆☆☆

“Dreadful experience and shocking service.”

Written on: 25/11/2015 by Pandora1000 (1 review written)

I upgraded my EE old phone to S4 in the Riviera Torquay branch. The operative put the SIM into the new phone and told me it would be working later that day. It did not work so I phoned the next day and was told I should not have been told that and that it would be another 24 hours. Three days later after waiting ages for a reply to my call I was told it was being dealt with. 6 days later, still with no phone, I phoned the complaints dept, eventually got through and said as it was till not… Read Full Review

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★☆☆☆☆

“bitter experience with carphone warehouse”

Written on: 12/11/2015

Subject: Samsung Galaxy s6, 64GB, 24 Month contract with EE, bought at Carphone warehouse Hounslow on 13 Sep 2015. £110 device cost and £41.99 per month 24 months contract. Here is the summary of my experience with Carphone Warehouse Hounslow store. 1. The fast charger of the premium handset stopped working after 15 days of my purchase, when I went to report this issue, reply from the store staff is that, this is not covered in the warranty and after 25 minutes of requesting and… Read Full Review

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★☆☆☆☆

“absolutely useless”

Written on: 02/11/2015 by Kamari321 (1 review written)

saw a deal i liked online so i called to get more info on it. the sales guy on the phone pretended to offer me a better deal which had a higher upfront cost than the deal i wanted (so im guessing better commission because i dont see any other reason why he would lie) anyways he promised me the deal was better and had this one particular thing i needed from the contract. he never gave me an order reference number so i called back literally 2 mins later and was told my order didnt exist and that… Read Full Review

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★☆☆☆☆

“Carphone warehouse is the worst place for customer...”

Written on: 01/11/2015 by tdRandall46 (1 review written)

I purchased a phone from carphone warehouse a few weeks ago and the lock screen button went on it, so when I returned it to the shop they then told me they can't really do anything other than repair it as I didn't take insurance out on it which wasn't even explained to me in the first place. So I agreed for it to be repaired and said to him what will I do for a phone know and he said well you can still use it so if you want you can leave it. I then said I've paid for the phone I'm not gonna… Read Full Review

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★☆☆☆☆

“Abysmal service.”

Written on: 15/10/2015 by Bastet2015 (23 reviews written)

I used to work for one of the leading mobile phone service providers and can say, hand-on-heart, that CPW is a terrible company. Their sales reps will say anything, even untrue things, to secure a new contract. For seven years I worked for a service provider as a manager, more often than not, fixing issues with accounts that CPW had either mis-sold or made mistakes with. Of all of the escalations I handled, most were to deal with customers who had sold contracts with false promises or false… Read Full Review

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★☆☆☆☆

“Avoid at all costs - they miss sell contracts to you”

Written on: 14/10/2015 by Rafaely134 (1 review written)

I upgraded from EE to Vodafone on the staff's recommendations but changed my mind the day after. Went in to cancel the contract, thinking there would be a cooling off period, to find out that the contract cannot be cancelled. I am now stuck with a phone I don't really want because of CPW stupid rules about contracts. I was never told that the contract was completely binding. They will cancel O2 contracts but not Vodafone. Fuming is not the word for how I feel. Tricked as well. I have emailed… Read Full Review

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★★★★★

“Fantastic Service @ Sevenoaks Branch”

Written on: 12/10/2015 by annie1963 (1 review written)

On the 1st October i went into sevenoaks store to get a new contract for my daughter , the shop was busy at 5.00 and i knew they shut a 5.30 , the gentleman , his name eludes me now asked what what help i needed ,the time was now 5.25, when i said i know it's late now but i want a contract phone, i walked out of the shop at 6.00pm , i was not rushed or felt that he was inconvienced at all , which i'm sure he would of rather left at 5.30 after a long day, i would like to say a big thank-you to… Read Full Review

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★★☆☆☆

“I have taken Sony Xpeira Z3 From Stratford Westfield...”

Written on: 27/09/2015 by kazihasan (1 review written)

I have taken Sony Xpeira Z3 From Stratford Westfield Shopping Center store. After a while I found the handset is fluty. Then I have reported in the store (there were online offer more better than store offer but o time oif purchase they said if purchased online I have to send over the post,I have chosen to purchased from the store) Now the agent said I am still on 28 days so I can exchange, that is why he log the problem to the system and said I will received confirmation call or txt for… Read Full Review

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★☆☆☆☆

“Complaint ignored”

Written on: 27/09/2015 by 34Sandoval (1 review written)

Recently took out a mobile phone contract with carphone warehouse 1D and have been plagued with unsolicited calls. I am very careful about who I give my number to and have cheap pay as you go phone number for online use. I never received a single unsolicited call in two years with my previous provider and can only assume that car phone warehouse are allowing access to my new mobile number. Have completed two online complaints re this days apart, however apart from automatic email… Read Full Review

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