Carphone Warehouse Reviews

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Latest Reviews

★☆☆☆☆

“AVOID, SALE OF GOODS ACT DOES NOT EXIST TO THEM”

Written on: 29/08/2015 by KeithAstle (1 review written)

I bought a phone for my wife from the Birmingham branch in town. It was freezing from time to time but taking out the battery would solve it. However, 8 months down the line and it totally froze. Took it to 'The FORT' branch only to be told we had to deal direct with the manufacturer. Bad mistake as I know my rights under the sale of goods act and I do not take a fob off too lightly. I made it clear that under the sale of goods act my contract is with THEM not the manufacturer and I want them… Read Full Review

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★☆☆☆☆

“rubbish avoid”

Written on: 10/08/2015 by firebyrd (45 reviews written)

Got two phones off them, both went faulty within a couple of months. took em back and they refused to do anything about them. Staff ignorant and unhelpful. Also when they take your details it goes on file they then refuse to remove them and smirkingly tell you they can keep them for 5 years. I will never use them again or any of their associated companies like curry's and PC world as they also seem to have the same arrogant attitude. Must be their training. be as unhelpful as you can… Read Full Review

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★☆☆☆☆

“Lost me £100 and cocky arrogant ”

Written on: 23/07/2015 by jake3108 (1 review written)

Lost me money and offer £23.00 as good will. Really poor customer service. Warning go elsewhere… Read Full Review

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★☆☆☆☆

“Carphone Warehouse is a liar!”

Written on: 20/07/2015 by AlaniRoche (1 review written)

In June 2015, Carphone Warehouse had a on-line promotion deal for the first 500 customers ordering Huawei P8, which is 12-month contract £21.50 per month. We ordered it and got the confirmation email. A couple of weeks later, CW sent us a message telling us the phone is not in the stock then and gave us £5.00 credit. Another two weeks later, CW sent us another message about the delay of the phone delivery and gave us another £5.00 credit. Then, a couple of days ago, after 6-week waiting, CW… Read Full Review

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★☆☆☆☆

“Worse experience”

Written on: 20/06/2015 by zqGriffin-Alt444 (1 review written)

Carphone Warehouse, 4 Upper Street, London N1 0PQ. Worse service you can ever get. The shop assistant just pointed his finger into the phone and disappeared. The phone I was trying to check had the flat battery, so, I couldn’t see the screen. 5 min later I managed to get the attention from another guy. There were 5 shop assistants. However, nobody paid any attention to me. Some of them where busy with their private mobile phones, typing. So, 5 min later this phone was plugged in and I could… Read Full Review

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★☆☆☆☆

“Quick to take your money!! Customer mistakes arent...”

Written on: 18/06/2015 by chrissmith_90 (1 review written)

NEVER DEALING WITH CARPHONE WAREHOUSE AGAIN!! Awful customer service. Placed an order for a sim free phone, but immediately realised that I had made a mistake so rang the customer service team to report of my error and that I required a refund. (No money had been taken from my account, and no confirmation email had been received at this point, in had only been 30 seconds!!). The customer services lady informed me that she couldn't even see my order and that it hadn't been processed, I thought… Read Full Review

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★☆☆☆☆

“used phone not new”

Written on: 01/06/2015 by gwthomson (1 review written)

I bought a new phone from Carphone warehouse Glasgow silverburn a Nokia only to find when I going to import my contacts the contacts list had 17 peoples contacts on the phone and when I checked everything on the phone I found the internet history was full of searches. I questioned why my phone had no plastic sleeve on the handset and no protection on screen and was told oh that was taken off in front of me when I know it clearly was not. Simply silly excuses to them reselling a returned phone… Read Full Review

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★☆☆☆☆

“Ignorant staff”

Written on: 29/05/2015 by Hoyle7902 (1 review written)

tried to ring car phone warehouse in Aspley in Huddersfield for 1 and a half hours solid and phone was picked up and put down 4 times while I was on hold, so I went into the shop on my way home in Aspley in Huddersfield one staff member was busy but the other one was just walking around on his phone!! I was stood in shop for 20 mins just wanting to ask a simple question Never again!!… Read Full Review

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★☆☆☆☆

“Disgusting. Customer. Staff. ”

Written on: 30/04/2015

Absolutely terrible. The service is just shameful. The manager had English that was so chavvy. The store manager for Currys was so big headed. Didn't allow me to wear a bracelet yet wore a bracelet himself and said health and safety. Never go here. Utter rubbish… Read Full Review

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★★★★★

“Carphone Warehouse Blackpool”

Written on: 27/04/2015

We went away for the weekend to blackpool and went into Carphone Warehouse in the shopping precinct,for my boyfriend to look for an upgrade 'Fudge' store manager im assuming and the adviser were very helpful, very patient as my boyfriend took his time deciding on a tariff. We just wanted to thank them for they're help & patience. Everyone who needs a new phone or upgrade in Blackpool are to go in there! … Read Full Review

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★★★★★

“Beyond Excellent!”

Written on: 24/04/2015 by Rafferty139 (1 review written)

I'm considering to buy/upgrade to a new phone for some time. Still in doubts of which place to get my phone from. A few weeks back I went to PC World in Ken High Street London, where also a CPW is based and I got the best service/advice ever. Store manager a new member to the team were the most helpful from all the CPW store I ever visited. I still haven't choose the plan I want to go for (as to me, I always take a time to do so not only i choosing a phone), but I could highly recommend, if you… Read Full Review

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★☆☆☆☆

“Lousy”

Written on: 22/04/2015 by fraught (1 review written)

They tried to deliver phone to a scrap yard - I don't live in a scrap yard, but as they left card, someone at scrap yard might get a free phone. Numerous phone calls, wasting hours of my time, to CPW and their couriers (DPD) phone still not delivered, Customer service is non-existant. They are inept and don't give a damn once they have got your money. I wholeheartedly regret ever doing business with these people. They have reduced me to tears, I am so worried about losing the money that I have… Read Full Review

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★★★★★

“Customer service ”

Written on: 15/04/2015 by Mollieb1998 (1 review written)

I was served by a lady who I THINK was called anji in the Doncaster frenchgate store, I've never had customer service like this before and I'm so impressed, went in not really knowing what I was looking for and she helped me make the right choice and found the best deal ever, I then left with a huge smile and lovely iPhone 6, both me and my grandma were so happy with this service I hope this lady gets the recognition she deserves !!! :)… Read Full Review

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★☆☆☆☆

“Mis-selling a product”

Written on: 11/04/2015 by NoraMu (1 review written)

The Carphone Warehouse are and appalling company I of my experience at the Ocean Terminal Edinburgh is anything to go by. I upgraded my up contract taking what the assistant said as being correct, but was given the wrong phone which they now refuse to correct Nd I am stuck with for two years. The manager lied through his teeth and was incredibly abusive as well as saying that the law doesn't matter as he is only doing what he is told by CPW. Vodafone should investigate them as they are… Read Full Review

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★☆☆☆☆

“Shockingly bad service ”

Written on: 26/02/2015 by IainCoe (1 review written)

I ordered from carphone warehouse online due to the promise of next day delivery. To start with the web site did not allow me to change the delivery address despite me selecting the option to deliver to a different address than my billing address. I rang and this was sorted out. All of this at around 2pm I asked the customer service staff (3 times as she was not listening to me properly) if the next day delivery would be affected. She promised it would not be. Next day arrives and no… Read Full Review

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★☆☆☆☆

“worst customer service ever!”

Written on: 20/02/2015 by Alexandrac121 (1 review written)

I bought a Lumia 930 and carphone warehouse were the only place that had it at a reasonable price. I had to go to 3 different stores and out of them all, only one was good. The other two had lazy and rude staff who treated me and my father like dirt. I do not reccommend their branch at meadowhall Sheffield if you are a person of colour. Shocking behavior. I was ignored and just left. My father was utterly shocked. Do not go to this place. If you feel like they have the best price however, I… Read Full Review

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★☆☆☆☆

“Absolutely horrible. DO NOT ENTER. ”

Written on: 15/02/2015 by Javionf331 (1 review written)

Worst customer service ever. If I could give -5 stars, I would. The staff is unfriendly, lazy and untrained. I am on a 2-year contract and totally not worth spending even a penny. The staff was unwilling and unhelpful - they clearly had no training whatsoever. They also do not tell you a lot of stuff when they are trying to sell to you. Worst experience ever. Anyone looking for a phone, never ever go to this place. Avoid if you do not want trouble and hassle later… Read Full Review

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★★★★★

“Cornwall Penzance store”

Written on: 28/01/2015 by timharrison1992 (1 review written)

Just bought a Galaxy s5 on contract from Penzance and I have to say the service I received was outstanding every bit of information covered,very friendly staff and I will use them again in the future… Read Full Review

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★☆☆☆☆

“RIDICULOUS HEAD OFFICE AND HR”

Written on: 28/01/2015 by Weaverte123 (1 review written)

I have complained to the HR department many times via email (people solutions) the service they use is atrocious I hate them so much. They do not pay colleagues sometimes and it is really disgusting. If you're thinking of going for a job there you might as well be on job seekers allowance its so much better. At least you get paid… Read Full Review

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★★☆☆☆

“Dreadful shop service”

Written on: 24/01/2015 by swambobo (3 reviews written)

I ordered a new iPhone online from CW and the delivery timing was excellent. As I was up-grading from a very old Nokia 3210 the technology was new to me so I went to the local shop asking for help to put in the sim card. I was I was told I must either pay £14.99, a one-off fee, or £7.99 per month, to include insurance. Hardly a welcoming start to my first contract!… Read Full Review

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