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Average Ratings

Quality of service	1.5/10
Layout of shop	3.3/10
Value for Money	2.3/10
Reviewer Rating	1.8/10
Overall Rating	1.8/10

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13% Recommended19 out of 152 Reviews

4% Recommended1 out of 23 Reviews

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152 Review Centre Carphone Warehouse Reviews

• Full review by
  carphone warehouse complaint
  on 29th Jun 2009

  
  User Rating : 0
  Respect : 0

  Good Points: Apparently friendly in store staff

  Bad Points: Very poor response to problems that fall outside their 28 day refund period.

  General comments: Am currently in dispute with Carphone Warehouse over an iPhone that was almost certainly faulty when bought, and replaced with a refurbished phone (note: NOT A NEW PHONE) which in turn developed a different fault - and its only two months from the first purchase. Despite misleading omissions from the salesperson (who didn't mention the 28 refund/return period), reporting the fault in a reasonable period of time, and giving the manufacturer an opportunity to resolve the situation, the manager/team leader at CW still insists that their company policy complies with the sale of goods act and that they will not give me a refund.I am glad to hear that someone got something back from the Carphone Warehouse, but slightly wearied by the fact that it looks like I will have to instigate small claims proceedings to get what I am after. Nevertheless, I am sending off my formal complaint letter (plus supporting documentation) to CW in the morning, recorded delivery.
  carphone warehouse complaint's review and ratings | 179 words

• Review by
  HOLZ09
  on 19th Jun 2009

  
  User Rating : 0
  Respect : 0

  car phone warehouse are shocking bad, i brought a phone at xmas 2 months later it went wrong so i took it back. It was sent off for repair i had it back for 24 hours and the same thing happened again. It has happen 4 times with the last 7 or 8 weeks. The last time it happened i was not even called to say my phone was in store they just leave you to find out for your self. To be honest the customer service is very very bad, i shall never ever use them again. My phone is 6 months old you would thi ...
  HOLZ09's full review | 159 words

• Review by
  Guest.
  on 5th Jun 2009

  
  User Rating : 0
  Respect : 0

  Carphone Warehouse customer service is shocking, they will take your money very quickly and then once you are trapped they will treat you with contempt. The information that is held on record for you is consistently wrong, for example I took out phone insurance and they direct debitted my account every month, even after i cancelled my phone contract. When i phoned to cancel the insurance, which you have to do seperately, they said they had no record of me ever paying, despite me having the ban ...
  Guest's full review | 142 words

• Review by
  LFS
  on 5th Jun 2009

  
  User Rating : 0
  Respect : 0

  we had same thing happenen to us from carphone warehouse as the previous review except my son's went wrong 2 weeks after xmas. after alot of letters we decided to take them to the small claims court ( £25 online, really easy) they then settled the full amout plus court costs just before it went to court. really bad customer service from shop staff and head office. think twice before you buy from them.
  LFS's full review | 74 words

• Review by
  Guest.
  on 13th May 2009

  
  User Rating : 0
  Respect : 0

  Carphone Warehouse are happy to take your money for a phone but if you have any problems your stuck!! i bought a phone at christmas for my daughter and within 3months it didnt work!! reluctantly had it (so called repaired) twice and the outcome was they couldnt fix it,was told to go into store and get a new phone and got offered a damaged phone full of blue ink ,scratched and chewed!! i would not accept it as mine was brand new! they only give you a like for like phone which is ridiculas !!!!! ...
  Guest's full review | 140 words | 1 comment added.

• Review by
  Guest.
  on 13th May 2009

  
  User Rating : 5
  Respect : 0

  where is my £10 airtime? i bought a payg mobile from Carphone Warehouse nearly three weeks ago a condition of purchace was to buy £10 airtime phone arrived next day.. been ringing c/s and emailing since then for my £10 airtime....its not going to happen i guess £10 lost.
  Guest's full review | 61 words

• Review by
  timman
  on 8th May 2009

  
  User Rating : 0
  Respect : 0

  don't ever use the carphone warehouse. I bought a phone four months ago, it was faulty and has been into repair 4 times with no success. Customer Care are totally unhelpful. Everybody passes the blame around and does nothing.
  timman's full review | 45 words

• Review by
  Guest.
  on 6th May 2009

  
  User Rating : 1
  Respect : 0

  I had ordered a laptop with mobile broadband with the Carphone warehouse a week and a half ago. After going through the whole process of the ID, picking the thing up etc, which took about 35 mins in all?! I then got it home to find the mobile broadband did not work. It is now the Wednesday of the following week and this is still not working. Apparently the Carphone warehouse in their wisdom cancelled my order despite me having collected the items in person and so my modem does not work. They ...
  Guest's full review | 139 words

• Review by
  Guest.
  on 30th Apr 2009

  
  User Rating : 3
  Respect : 0

  i recently bought a mobile on p&g from Carphone Warehouse which had a fault on within a day i took the phone back and they told me i could pick a different phone of the same value after i has picked one they then told me i couldn't have that and would have to wait for my original one to be repaired to cut a long story short i was waiting nearly two months for my phone, and when it was finally ready they didn't contact me to tell me i popped into the shop one day while in town to find it had b ...
  Guest's full review | 115 words | 1 comment added.

• Review by
  soa296
  on 29th Apr 2009

  
  User Rating : 0
  Respect : 0

  Onestopphoneshop.co.uk - a branch of Carphone Warehouse. I bought a new handset, when it arrived it was a different handset from the one i had asked for. At the time of ordering the phone i had also asked if i wanted to return it whether i would be able to do so. i was told that i could return it within 14 days and now i'm bieng told that it's not their fault they have sent me the wrong phone and that i've only got 48 hours to return the handset and i have to pay for the recorded delivery c ...
  soa296's full review | 111 words

• Review by
  Guest.
  on 23rd Apr 2009

  
  User Rating : 0
  Respect : 0

  I have ordered a phone from the carphone warehouse this week. They were fast enough to take the money from my account but did not dispatch the phone. I rang them to find out why I hadn't recieved my phone and was met with the worst customer service ever. I cancelled my order after and hour of arguements over the phone and then spent the next 2 hours trying to get my money back. Will never shop with them.
  Guest's full review | 85 words

• Review by
  Guest.
  on 14th Apr 2009

  
  User Rating : 1
  Respect : 0

  I have recently had extremely poor service from carphone warehouse Leeds when recently my phone stopped charging. They put across a 'cant be bothered' attitude and the woman who served me was VERY rude and held an attitude against me for no reason whatsoever. They refused to fix my phone, but when my phone was sent to Samsung they had no problem in fixing it. They just want your money, and once your phone has problems they couldn't care less. I would advise anyone to go straight to the manufactu ...
  Guest's full review | 123 words

• Review by
  Guest.
  on 9th Apr 2009

  
  User Rating : 2
  Respect : 0

  I have been with Carphone Warehouse from word go!! I always had good word for them. I have been on a cashback deal but last year I only had part of my money back and "STILL" waiting, very unhappy.
  Guest's full review | 39 words

• Review by
  leoncliff
  on 5th Apr 2009

  
  User Rating : 1
  Respect : 0

  I recently purchased a new mobile from Carphone warehouse, the mobile turned up the day after I placed my order which I was very surprised but pleased with. Since then I have had nothing but problems via the website and phone assistance, I purchased the £10 airtime along with the phone (deal) but when I received my mobile there was no credit on it, so I waited a couple of days thinking it took some time.. I left it for about two weeks before finally sending a Email explaining I had receiv ...
  leoncliff's full review | 210 words

• Review by
  Guest.
  on 25th Mar 2009

  
  User Rating : 0
  Respect : 0

  Can not get out of a phone contract. Carphone Warehouse keep telling me what to do and I do it, then a bill shows up the next month. Been dealing with this for 3 months now and am usually on the phone for 30 minutes each time I call the company trying to straighten it out! Very frustrating
  Guest's full review | 61 words

• Review by
  Guest.
  on 23rd Mar 2009

  
  User Rating : 0
  Respect : 0

  Purchased my LG secret and Carphone Warehouse sent a second hand one with a damaged sim card, I sent it back and several weeks later it returned but with no sim. I phoned up and they arranged to send me a new sim but after waiting over a week I went and bought one from a local store instead. My LG Secret broke and was repaired then after developed an unrepairable fault and they store are now sending me a Samaung Tocco. I've been waiting for over a month for my Samsung Tocco and have just phoned ...
  Guest's full review | 115 words

• Review by
  Guest.
  on 6th Mar 2009

  
  User Rating : 10
  Respect : 0

  i think carphone warehouse are outstanding. i did a little research before purchasing my phone and unlike other people placing reviews here i actually went into a store for the simple reason i wanted an expert opinion of what to buy and was actually told that the phone i originally wanted was more expensive on tmobile and it was best to get a different phone on o2. i have since discovered that the phone i originally liked was unreliable and that because id gone in store, spoken to an expert and ...
  Guest's full review | 188 words

• Review by
  davidg117
  on 3rd Mar 2009

  
  User Rating : 1
  Respect : 0

  Girlfriend takes out a phone contract with Carphone Warehouse, buys insurance. Staff nice as pie as they sell her the phone! After a week phone is faulty... Girlfriend takes phone back into shop and is accused of lying! "there is no way you got that here". "do you think we are stupid". It turns out that a member of staff scanned the wrong phone so therefore insurance does not cover her as HE scanned the wrong phone. They reccomend the ombudsman as there is nothing they can do. ...
  davidg117's full review | 98 words | 1 comment added.

• Review by
  Guest.
  on 23rd Feb 2009

  
  User Rating : 0
  Respect : 0

  I got a phone from the Carphone Warehouse web based sales site called e2save. The bluetooth did not work on it and i brought it back to be repaired. As it was after the initial 28 day replacement period it had to be sent off which was fine, they gave me a replacement handset which was rubbish (in my opinion) and failed to notify me when it was returned to the store. All I got by way of explanation was a load of management speak drivel. Anyway they had replaced the phone, which was fine but this ...
  Guest's full review | 132 words

• Review by
  LongTallAlly
  on 28th Jan 2009

  
  User Rating : 0
  Respect : 0

  Carphone Warehouse are very poor. I ordered a phone off the web and had to choose deliver to store for various reasons. Once I got to the store I was made to wait for nearly an hour whilst they 'sorted out the order'. I then was dispatched with a phone in a very badly bashed up box. Before ordering I had spoken to someone at CPW about the £10 calltime credit I was being forced to buy along with the handset, this person had assured me that it would be okay for them to add the credit to my e ...
  LongTallAlly's full review | 136 words

  
  

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