Carphone Warehouse Reviews
Latest Reviews
★★★★★
“Excellent service”
Written on: 18/06/2013
Walked into store was greeted and told guy called Craig what I wanted and needed 15 minutes later I left happy. (read more)
★★★★★
“Bridgend Store Service”
Written on: 15/06/2013 by PTP400 (6 reviews written)
Bought a phone from them n contract. Staff were pleasant and helpful. Found a dead pixel on the phone a few weeks later and called them expecting to be told it was acceptable but they said they would change it which they did with no problems. (read more)
★☆☆☆☆
“REFUSED TO BE SERVED!!!”
Written on: 02/06/2013
We went into Carphone Warehouse in Colliers Wood this Sunday (2nd June). As we walked in at 12pm there were 2 consultants dealing with customers and 1 couple waiting to be attended. After an hour of waiting around this chubby faced consultant with a fake diamond earing in his left ear tells us to go further away from him and sit on the bench waiting to be called. As there were already 4 other customers waiting around we thought sitting on the chairs near the doors will not help us get... (read more)
★★★★★
“Impressive Online Service”
Written on: 24/05/2013 by ChristineRackham (2 reviews written)
After being let down by another online phone retailer, I ordered online an iPhone4S from Carphone Warehouse at around noon on Tuesday. Three hours later I received an email to tell me that my order had been approved and it was due to leave their warehouse for next day delivery via Yodel. There was a link in the email so that I could track my delivery and I also received a text from Yodel to tell me the parcel was on its way. The phone was delivered on Wednesday and it is up and running. ... (read more)
★★★★★
“Helpful staff ”
Written on: 13/05/2013
We bought our smart phones here following problems doing it viaminternet, and so we could walk into a shop for easy support and advice. This has worked very well for us. We bought two in October and have had several problems and enquiries helpfully met since then, even though we didn't buy their geek squad support. We bought them form the KIrkstall. Leeds, branch. Wen they couldn't solve another issue, they explained that the technical support centres in Leeds were their Briggate (in the... (read more)
★☆☆☆☆
“Cancelled my order without telling me and don't know why!”
Written on: 10/05/2013 by Rob1981 (1 review written)
I Pre-ordered a Samsung S4 and was one of the first when they started accepting pre-orders so it was to come with a free tablet computer and accessory pack. I put the order through online and got the expected order confirmation email and later on also confirmation of the free gift eligibility. I then set about waiting for the delivery date but by 7th May had still heard nothing at all. I called their customer service who first told me that they had no record of my order even though I had... (read more)
★☆☆☆☆
“Up grade no returns from in store purchase”
Written on: 07/05/2013 by Purvis
Up graded contract was on iPhone 4 changed to galaxy note, which I can't stand took it back to the shop after 2 days and guess what because I purchased in store they will not accept returns however if purchased on line or in O2 store would be no problem, very unhelpful they suggest I sell it on eBay! This is miss selling as I was not informed about no returns from in store purchases , moral of story buy on line! And avoid carephone warehouse (read more)
★☆☆☆☆
“Absolutely disgusting. Never buying again”
Written on: 03/05/2013 by ramtheconqueror
I pre-ordered Samsung S4 on 18th April as phone was due to be released on 26th April. After placing the order, I never received any mail/message to confirm, which is common as per them. Phone wasn't delivered on 26th and I called them, and they blamed it on Samsung. I still don't understand what Samsung got to do for intimating the customer about the order. Now, they promised the delivery on 03rd May. Come 3rd May, no phone. Again chase them up for an update. This time, they blame their... (read more)
★☆☆☆☆
“DISGUSTING CUSTOMER SERVICE”
Written on: 22/04/2013 by eileen1988
I ordered a Samsung galaxy refurbished from them before Easter.... they delivered it quickly although the phone came rattling around in the box! I put it together and charged it! The battery lasted half hour, then turned off and never came on again for 2 days!! I arranged a return and they picked it up on the 3rd April! I was told on the phone when I arranged the return I would receive a refund within 3 - 5 working days! 5 working days passed... NO REFUND! I called and the sales adviser said... (read more)
★☆☆☆☆
“Samsung mini”
Written on: 10/04/2013 by mosqutio
Got my phone at herne bay store told Me phone had all details as it's big brother Guess what don't come with the S-beam software turns out they are giving out. Outdated phones not the updated version spoke to sumsung help line because I upgraded in March 2013 should have got the latest Phone dodgy assistance if you ask me (read more)
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Showing 1 - 10 of 446 Reviews
★☆☆☆☆
“Pulling the Wool Over the Eyes”
Written on: 09/04/2013
The sales assistant tried to sell me a phone for £150 more than the one I wanted by claiming it had more advanced software. When I examined the phone it was obvious it was the same as the cheaper. Is this type of dishonesty part of the company policy? Was the salesgirl trained to sell in this way? (read more)
★☆☆☆☆
“Absolutely disgraceful (rude staff + poor customer...”
Written on: 03/04/2013 by dsct88 (1 review written)
Like all other business field, phone companies are also in red ocean. We have Vodafone, 3, Orange, O2 and others. So the competition here is not only about who offers better deal but also how you treat your customers. Customers who pays for the service and the product should deserve (let's say) 'standard' customer service. I have recently visited the CPW wimbledon centre court store and I must say I felt disgusted when I left the store. One guy at the counter was keep singing in front of... (read more)
★☆☆☆☆
“Poor incompetent bad service ”
Written on: 02/04/2013
So I pre ordered a galaxy s4 through cpw so I could get the free tab etc. After no confirmation I emailed them to find out what was happening and if I was one of the 'lucky' customers to get the tablet. I then got 2 emails back one saying they needed more info and a reply to my email saying they couldn't look into it as they had to verify my address. What do you want? A picture of me standing in front of my house? Well sorry cpw I'm not gonna be messed around like the other unfortunate... (read more)
★☆☆☆☆
“So annoying”
Written on: 28/03/2013 by BarryBent (1 review written)
Just purchased a phone from StHelens store and the pushy staff are so annoying. Push push push trying to sell insurance and broadband which I wasn't interested in. Then pulling her face when I said no. Data transfer £15 rip off. Do hey do anything or free to help customers. This will be the last time I purchase from CPW. (read more)
★☆☆☆☆
“Avoid them like the plague”
Written on: 27/03/2013 by RhonaD (1 review written)
Absolutely no idea of customer service - clueless, untrustworthy, and completely inefficient. Save yourself time and money - do not use the carphone warehouse. I have cancelled my order after being messed about for days and days and they can't even manage an emai to confirm the cancellation. These people do not deserve to be in business. (read more)
★☆☆☆☆
“Unprofessional and Untrustworthy”
Written on: 22/03/2013
The mobile phone account I had with O2 through Carphone Warehouse was switched to O2 by CPW. The final bill I received from CPW showed a credit balance and I expected this amount to be paid to me by CPW, either into my account or by cheque and I thought no more of it. Around a year later, I came across the bill showing the credit balance and checked my bank account, but the amount owed to me by CPW had never been paid into my account. In January this year, I contacted CPW to ask about this... (read more)
★☆☆☆☆
“disgraceful company”
Written on: 18/03/2013
I bought a blackberry in the carphone warehouse and within 2 weeks it broke i gave it back to the the carphone warehouse and they said my phone will be ready in about 10 days so i go back in 10 days to retrive it and they say it is not ready so i come back in anouther 2 weeks and they get me my phone. as they are taking it out of the box i immediately realise that it isnt my phone?? so they say there must have been a mix up and they said to be we will send it back and then get the... (read more)
★☆☆☆☆
“People do NOT get your phone through/from car phone...”
Written on: 16/03/2013 by nicolaking32 (1 review written)
I have a samsung galaxy note which does not work i have 15 mnths contract left and am getting no benfits from my services which cost me £41 each month. After taking my phone into cpwh 3 times they desided maybe i wasnt lying to them so they sent it for repair. Repair took 2 and half weeks and funny enough my phone still does not work. After contacting cpwh agian for the god knows how many times they offered me a refurbished phone, no thank you very much i pay for my phone and i want it... (read more)
★☆☆☆☆
“They don't credit new phones with paid for airtime.”
Written on: 12/03/2013
Like many people I made the mistake of buying a new phone from carphone warehouse on pay-as-you-go. You have to buy at least £10 airtime but it is never credited to your phone, they simply pocket the money then blame the network operator when you complain. Nothing good to say (read more)
★☆☆☆☆
“Terrible customer service”
Written on: 12/03/2013
The man had no idea what he was doing and after spending an hour in the shop, left with no phone since I failed the internal checks, although he could not explain to me what this means or what I am meant to do next. (read more)
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Showing 11 - 20 of 446 Reviews
★☆☆☆☆
“Terrible Company”
Written on: 12/03/2013
I tried to purchase a mobile contract from this company, after receiving the sm card and relevant documents I thought my phone would be good to go. Unable to activate my sim with 3 I was told to wait 24 hours. 24 hours later, still nothing, ring up again to explain, told to wait another 24 hours and then another 24 hours. I waited a week in total to be told the last time I rang up that Carphone Warehouse hadn't sent my details to the network correctly and I would have to go to a store. fed... (read more)
★☆☆☆☆
“Rude staff poor customer service”
Written on: 06/03/2013 by Tonyraven (1 review written)
Anytime i have been instore or phoned them the staff have been rude ignorant and very unhelpful. I will never shop in here again and would not reccomend anyone to buy from in here go to 02 or vodafone instead! (read more)
★☆☆☆☆
“Absolutely terrible”
Written on: 04/03/2013 by K70122
Ordered an upgrade (Xperia Z) on Tues for a Thurs delivery. Waited in all day with a note on the door saying 'WE ARE IN'. No delivery. I called on Fri and was promised a Monday delivery. No email about dispatch at any time. I called on Monday and was told Yodel attempted delivery on Thurs (which is nonsense. No card to say attempted delivery and as I said- we were in all day waiting!). Instead of attempting delivery 3 times as Yodel's contract states, their system said it is on its way back... (read more)
★☆☆☆☆
“CARPHONE WAREHOUSE ARE a rubbish service!”
Written on: 03/03/2013
CARPHONE WAREHOUSE ARE a rubbish service! bad services, and they charge you £10 more in store than the website, ripping customer off. avoid carphone warehouse at all cost, when you get a problem, they won't refund you or help you, they like taking money off you, but after sales are rubbish. (read more)
★☆☆☆☆
“Looking to buy an Acer A200 tablet on CW site, special...”
Written on: 01/03/2013
Looking to buy an Acer A200 tablet on CW site, special offer only £149 This has been unavialable for weeks now to either buy instore or online. Phoned up to enquire about this offer and they do not know when they will have any in stock. BUT THEY KEEP ADVERTISING IT ON THEIR WEBSITE.BLATANTLEY TO DRAW YOU IN SO YOU WILL BUY A MORE EXPENSIVE TABLET GRRRRRRRRRRRRRRRRRH. (read more)
★★★★☆
“good service”
Written on: 21/02/2013 by wilmorecass (3 reviews written)
Went to these guys for my Iphone 5. Managed to sort me out the best deal I could get from all the networks. I also had a screen protector fitted, which cost £20 all in, expensive but hopefully it will be worth it. Pricey phone accessories but the customer help was very good. Thanks (read more)
★★★★☆
“good service”
Written on: 21/02/2013 by wilmorecass (3 reviews written)
Went to these guys for my Iphone 5. Managed to sort me out the best deal I could get from all the networks. I also had a screen protector fitted, which cost £20 all in, expensive but hopefully it will be worth it. Pricey phone accessories but the customer help was very good. Thanks (read more)
★★★★★
“Brilliant Service”
Written on: 19/02/2013
I recently upgraded from an iPhone 4 to an iPhone 5 and decided to stick to O2 through the Carphone Warehouse. I received excellent service from my local branch (Perth) and they made sure to go through the phone itself right through to the insurance. The employee who dealt with me also gave me instructions on how to transfer my number as well and thank god he did as I'd still be trying to figure it out. The phone I wanted wasn't in stock so it was ordered for me and I was told I would... (read more)
★☆☆☆☆
“Deliver to store delivered to home.”
Written on: 17/02/2013
I specified delivery to store so that I could collect it. Instead they thought better and posted it to me via courier. I asked for it to be delivered to store as no one would be home. How can they get this wrong? Incompetence doesn't even cover it! (read more)
★☆☆☆☆
See next 10 reviews
Showing 21 - 30 of 446 Reviews
★☆☆☆☆
“Never buy the Nokia Lumia 820”
Written on: 06/02/2013 by oliviavioletpavitt
I have recently brought a Nokia Lumia from Care phone Warehouse and it is by far the worse phone I have ever brought. I regretted buying it from the moment I turned it on. With it's horrid design and basic features this phone should be taken of the market. I have know had to take my SIM card out of the phone and put it into my old HTC desire which by far is the better phone. Even though it's a few years older then the nokia lumia it by far ex-cell's the nokia. I can only warn over... (read more)
★★★★★
“Excellent Service from Preston internet support...”
Written on: 05/02/2013 by oxono1
Bought a Versus Tablet via internet sales picked up at my local store had a problem with a mark on inner part of screen took it back to my local store 3 times was given the impression they were not that interested said finally to deal with head office this was after showing them emails direct from Versus support .Phoned internet support at Preston guy was very helpful and apologetic for my trouble,arranged for me to pick up a replacement tablet at Leeds store all sorted within a few hours... (read more)
★★☆☆☆
“Un help full”
Written on: 27/01/2013
Dont take out a contract for a Samsung Galaxy Ace it runs out of internal memory and this company is not interested asked to upgrade to the next Samsung Galaxy Ace 2 and pay the diffrence the answer was no as to customer care forget it (read more)
★☆☆☆☆
“Utterly awful customer service”
Written on: 26/01/2013
I was phoned by CPW as I approached my upgrade date. I agreed to get an iPhone 5, but was told unequivocally that I had 14 days to return it to any CPW shop if I changed my mind. I received the phone quickly the next day (no problem there), but soon realised it wasn't the phone for me. So I took it back to a CPW shop, where the trouble began. The assistant refuses point blank to accept it, even when I'd said his own customer services had said I could return it. I went next door to the O2... (read more)
★☆☆☆☆
“Surly, Unhelpful Staff”
Written on: 25/01/2013
I visited my local branch of CW in October with a friend as he needed to have his number ported from a SIM to a MicroSIM, as I had this done before on my own phone.We were made to feel like beggars as this is supposed to be done free but they insisted he should pay for the Microsim. We later got a refund from CW customer services. But I vowed I will never visit this shop again. (read more)
★☆☆☆☆
“I WANTED TO LEAVE NO STARS BUT IT WON'T LET ME”
Written on: 10/01/2013 by tomexh (11 reviews written)
At the end of August 2012 I went to Carphone Warehouse to get a phone on contrsct for my 12 year Old Daughter as she goes to school 14 miles away. She wanted the Blackberry 9320 which was free on contract. I was persuaded to Upgrade to a Blackberry 9360 for a one of payment of £59.95. The phone is absoluteley rubbish A battery life of about 7 hours On the first visit back to the shop they told me to go away and turn of all the Apps and the Internet and run it on Calls and texts only. Wow,... (read more)
A.ali's Response to tomexh's Review
Written on: 12/01/2013
I'm glad I read your review, it tells me an awful lot about carphone warehouse customer service. I was just about to make the biggest mistake of purchasing a galaxy tab2 from them. Am so happy I've learnt not to do that. I don't want to keep running back and forth to the shop only to be told to turn off any running apps and the internet. What a rip off!!! I feel for you, really I do as I wouldn't want to be in your position in a million years. There's so many other mobile phone outlets that I shall be visiting instead. Thanks again for your review.
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Tomexh's reply to A.ali's Comment
Written on: 14/01/2013
Hi A. Ali
Thank You for your comment. if you read the other reviews you will find that seem to have a 50/50 split remember one thing most people never comment on good service. they get on with it so looking at the reviews I am really annoyed I allowed my self to trust Carphone Warehouse, They are only interested in getting phones out of the shop or persuading you to pay for Geek Squad, well I expected my daughters phone to have 12 months guarentee. I have not even had a call on the phone to ask why the battery is overheating. Also if your phone does go down it could be away for up to 2 weeks
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Pinzac55's reply to A.ali's Comment
Written on: 25/01/2013
I bought my current Galaxy Note 2 and my previous Galaxy S3 on ebay, in the case of the Note 2 for £100 less than Carphone Warehouse. Granted you take a risk but if you pay through Paypal you get your money back if anything goes wrong. Its no wonder high street chains like Jessops, Blockbusters and HMV are dying if they are like this shower.
Reply to this comment
Pinzac55's Response to tomexh's Review
Written on: 25/01/2013
It should be possible to leave 5 Dustbins.
Reply to this comment
★☆☆☆☆
“Most incompetent company i have ever dealt with ”
Written on: 09/01/2013 by silvershanks (2 reviews written)
Ordered Samsung Tablet for delivery to shop for collection,After 10 days still not been delivered to the shop and according to tracking was still in warehouse.Phoned CFP to check it out only to be told that they did not know what the problem was and they would phone me back.Surprise surprise nobody phoned back so phoned them 3 days later to be told that the tablet had been lost and could not offer a replacement.Asked for a refund and after having been passed from pillar to post spoke to man... (read more)
★★★★★
“very good in shop customer service”
Written on: 06/01/2013 by castway (1 review written)
went in yesterday, had to wait a while but very patient staff who went through all the options for the 2 mobiles we bought, far better than our current providers tmobile who we are fed up with. Absolutely useless people, the staff at carphone warehouse were a breath of fresh air. we ended up discontinuing tmobile and opting for talk mobile which seems more trustworthy than the rip off T mobile service we were using for the past seven years. (read more)
★★★★★
“Brilliant! No hassle! ”
Written on: 02/01/2013
I ordered my new upgrade via Carphone Warehouse on a Sunday morning and it was processed very quickly and I received the phone today (Wednesday) through their courier Yodel who I also had no hassle with! I was reading through so many bad reviews after I had ordered mine which got me slightly worried but I had no problems at all! Very happy with my new phone and their service, both Carphone and Yodel! I'd recommend that you ring up to order as it gets processed much faster and they do a... (read more)
★☆☆☆☆
“RUBBISH!”
Written on: 28/12/2012 by fraudpreventer (3 reviews written)
I bought a phone and was told I would receive a cashback after a certain period. I attempted to claim this and they refused to give it to me and passed me to several different people to talk to. I was quite stressed at the way I was treated and them effectively selling to me a product negligently. Whoever is the Chief Executive of this company needs to get a grip. You need to train you staff in customer service and also it helps if you give back to the customers their promised cashback which... (read more)
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Showing 31 - 40 of 446 Reviews
★★★★★
“best Phone Shop Ever”
Written on: 27/12/2012 by Gayle1961
I have been going to carphone warehouse for approx 3yrs. In Blackburn Mall shopping centre . It is the best shop ever for phones iPads laptops ? The staff are fantastic and so friendly and professional. The store is well arranged know presure sales. Know pushy salesman. Just great people selling honest merchandise. I would recomend this shop all day every time. I have bought. Four phones for family loads of accessories and will keep going back well done keep up great work. ... (read more)
★★★★★
“All simple and great deal”
Written on: 23/12/2012
So many people down-voting carphone warehouse because of Yodel. Yes Yodel are terrible, and they shouldn't legally be allowed to call themselves a delivery company. And yes, carphone warehouse shouldn't be using them. There is an obvious and simple way to get around this though. Select the "deliver to store" option. I read all these reviews and decided to give this a try. It worked BEAUTIFULLY! The phone I've been wanting for a while (nexus 4) on the contract I wanted (cheap as chips) when... (read more)
★★★★★
“Excellent service”
Written on: 22/12/2012 by SBourke (2 reviews written)
I made the mistake of ordering an iPhone from buymobilephones.net for my daughter as a x-mas present, advertised as in stock and next day delivery. Over one week later, following multiple phone calls and emails, including being misleadingly informed order was proceeding, I was formed I had passed identity check but would not proceed to credit check until the phone was in stock, 5-7 days (thus after x-mas). I have an excellent credit rating, order was placed to our home address and number for... (read more)
★☆☆☆☆
“The worst deal ever!”
Written on: 19/12/2012 by alina28
I have bought the phone and I have chosen to be delivered at my house, but the next day nobody came, in the second day I have received a text message saying that someone came to bring the phone and left a card( no card was left) so I went online and select that the item to be delivered next day. When I saw that next day that nobody came to bring my phone I've looked on the site and I saw that the phone was delivered on the second day by yodel and that I signed for it ( big lie because I was... (read more)
★★☆☆☆
“Unmentioned web and shop price differential”
Written on: 18/12/2012 by fulham4thecup
Watch out when checking prices on the Carphone Warehouse webpages. Unlike many other sellers they fail to tell you that the prices quoted are internet only prices. So,if you check a price then take up their offer to, "Visit one of our 800+ shops" to get something rather than wait on the post you may find yourself unexpectedly paying more for your goods than you thought you would have to - like I did when buying two ipads for Xmas gifts today. The £10 additional cost each made the C.W... (read more)
★☆☆☆☆
“Iphone 5 Invisable screen shield rip off”
Written on: 12/12/2012 by Ball55 (1 review written)
Bought an Iphone 5 Invisable screen shield from Carphone Warehouse and paid £17.99 and an extra £5.99 for them to fit it. It came with a lifetime warranty. Within days it started to peal. I took it back to Carphone Warehouse with my receipt and they said I have to claim direct from the company themselves called Zagg and they gave me their website zagg.com. Logged in... I had to pay £3.99 for them to send me a replacement screen and then I have to post them my old screen to somewhere... (read more)
Helloojfo's Response to Ball55's Review
Written on: 22/12/2012
there is a 1 year warrant instore, and a further 24 years with zagg directly. fact
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★☆☆☆☆
“DO NOT BUY FROM HERE, £100 out of pocket and no phone”
Written on: 12/12/2012
My sister and I wanted to buy my parents a PAYG phone each for Christmas. We did some research and had a few questions re some of the deals that CPW were offering so we visitied the Cardiff city cente store. We spoke to one girl who openly admitted she knew nothing about phones nor the PAYG plans and referred us to another guy who was able to talk vaguely about the different PAYG tariffs but knew nothing about the CPW deals as it was his first day. We didn't buy anything! I then did some... (read more)
★☆☆☆☆
“Liars and thieves!”
Written on: 11/12/2012 by ianwalker1980
I used a carphone warehouse/O2 contract for 3 years. I was a dream customer in that when I was due an upgrade I never asked for the best deal and in no way was a better deal ever offered or discussed by their staff. I always payed my bills by Direct Debit and never ever had an issue with funds. Then after 3 years I decided I was paying too much for a poor service and, as I had broken my phone anyway I decided to cancel the contract. Well this is when it all started to go wrong. I called to... (read more)
★☆☆☆☆
“Awful in every way and will sell your details”
Written on: 09/12/2012 by jim159 (2 reviews written)
First they cancelled my old phone with my old network before my new phone had arrrived leaving me without a working phone. Staff in store agreed that this was terrible customer service however call centre staff seemed to think that this was fine and normal practice. Arranged for the phone to be redelivered to another address (2 members of staff confirmed that this had been changed) but the delivery company made 2 attempts to delivery to the original address and never changed it. When I... (read more)
★☆☆☆☆
“WARNING! e2save.com is this company!”
Written on: 07/12/2012 by gypsykilla (3 reviews written)
Carphone Warehouse and e2save.com are the same legal entity! Read reviews for the latter. Carphone Warehouse will lie and claim that e2save.com is not their's but i checked Companies House and it is registered as one company. CPW use the name e2save.com for all of their under handed sales tactics in order to preserve the CPW name. They will cold call you stating they are CPW. However all correspondence will be from e2save.com and if you have an issue with the poor level of service CPW... (read more)
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Showing 41 - 50 of 446 Reviews
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Lancj's Comment
Written on: 03/03/2013
Actually they are a great service and the sales staff do their best to help people, I work there and i can tell you about 75% of problems have nothing to do with store staff we do our best and we get yelled at a lot for it. It is your duty to ask all the questions we do our best to explain everything to customers but we may slip up occasionally! Sometimes it costs more in store but that is because we can do more in store!! set up phones answer any questions and make sure your on the right service! We always help people and if you actually go into a store and ask for help you will always get it as we are not commisioned based, but if you go in at a busy hour then obviously we shall try our best but at the end of the day we are still a sales company so go in store and ask if you have any questions!