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| Quality of service | 4.9/10   |
|---|---|
| Layout of shop | 5.2/10 |
| Value for Money | 5/10 |
| Overall rating | 5.3/10 |
Full review by
Guest.
on 17th Jul 2008
User Rating : 1
Respect :
0
Good Points: Good location
Bad Points: On my visits I have found some staff generally unpleasant (I would be lucky to get a thank you from them in the check out). I think foods are not fresh and in poor quality, and goods are lack of varieties, however they are not cheap.
General comments: Yesterday will be my last time to shop in Somerfield, Sydenham branch. When I noticed that the cashier had put a wrong product and wrong price on my bill, I went back to the store next day asked for a refund. After a not very enjoyable conversation with the staff she finally agreed for the refund but added I do it for you this time only for good will. I was amazed and thought who was doing who a favor here? I said, you owe me an apology. I am sorry if you think that way, she said. I demanded to see a senior staff member but he was as bad as her.I wonder if it a fantasy that we shoppers trust those supermarkets and hand over the exact amount of money that we are told without checking and walk out from the shops thinking that the same amount of trust will be returned if problems occur later.I never shop at any other Somerfield stores, but staff in that particular store seem generally unpleasant to me. When Safeway turned into Somerfield the store is from not so good to worse. I am not a fan of big supermarket but in my opinion if Somerfield is in the prime location of our high street to waste space then please let Tesco in to give the community a better deal.
Guest.'s review and ratings | 278 words
Review by
Guest.
on 15th Jul 2008
User Rating : 0
Respect :
0
I have just returned from visting the Somerfield store at 5a St James Street, Brighton, BN1 1RE and wish to complain on two accounts. I was behind an australian lady in the queue who was buying alcohol. The lady was asked for ID she stated that she was 24 (which she definitely looked) but happily provided her passport. She was told that this was not acceptable as it was 'Foreign ID'. This seemed utterly ridiculous to me, as on this basis, how could a foreign person ever buy alcohol at all? And, ...
Guest.'s full review | 325 words
Review by
Guest.
on 14th Jun 2008
User Rating : 1
Respect :
0
First time i have shopped in somerfield holywell, and the last, did not have half of the products that i wanted when i asked for assistance was told there was no one available to help,asked to speak to store manager,who was very rude,the products i did buy were over priced and of poor quality.
Guest.'s full review | 74 words
Review by
maggie j
on 13th Jun 2008
User Rating : 1
Respect :
0
first time i have ever shopped in somerfield holywell and will be the last,when paying for my shopping was not greeted with a hello or smile,from the assistant nor a thank you or goodbye when i paid for my over priced shopping.
maggie j's full review | 57 words
Review by
TrulyKing
on 20th Apr 2007
User Rating : 10
Respect :
0
They are great overall. But it is a great shame they have to shut stores as Tesco take over the planet!
TrulyKing's full review | 64 words
Review by
Oldmaleshopper
on 15th Nov 2006
User Rating : 9
Respect :
0
If you want local food shopping and personal attention get to Somerfield.
Oldmaleshopper's full review | 55 words
Review by
wolves
on 4th Oct 2006
User Rating : 2
Respect :
0
The staff at Somerfield seem demoralised by the way they are treated and paid, etc.! Since they were taken over, they have gone right down. There are lots of price increases, loads of lines discontinued, have to go else where for things, so might as well get everything in Tescos or where ever.
wolves's full review | 62 words | 1 comment added.
Review by
deeb121
on 15th Aug 2006
User Rating : 10
Respect :
-1
Somerfield has fantastic offers on ambient and fresh foods. the stores layout is easy to get around. (I once spent 4hrs in Tesco) because the store was over sized and nothing in a prioritised order I simply lost track of time. Ridiculous.....
deeb121's full review | 118 words
Review by
Yabasic
on 1st Jul 2006
User Rating : 9
Respect :
0
I was very impressed by the customer service provided to me. The staff there seem exceptionally helpful, and I liked the way they had every intention to keep check-out queues down as much as possible by opening up new tills when it got busy. All the shelving was practically full. I could find everything I wanted too.
I would definitely recommend it to anyone. It is a very good supermarket.
Yabasic's full review | 114 words
Review by
devonlad6699
on 14th Feb 2006
User Rating : 10
Respect :
+1
I usually shop at Tesco's in Tiverton, Devon. For a change I tried Somerfield, Market Walk, Tiverton. I was delighted with the quality and freshness of the fresh food available. There were loads of great deals too.
The ambient side of the store was great, and it had everything I needed. I was very surprised as it is only a small store. The staff were very helpful as soon as I walked into the door until I walked out.
devonlad6699's full review | 124 words | 1 comment added.
Review by
Oswin
on 9th Dec 2005
User Rating : 2
Respect :
0
Somerfield has gone way down in my estimation. What was once a pretty good, if cheapish store, is now a shambles. One drab competition after another, a loyalty card that doesn't really pay off, and over priced stock are the nail in the coffin for this store.
In my local, I can't even get frozen chicken fillets-something I'd imagine every store should have.
The staff have been awful since the store opened-a hangover from the superior Kwik Save it replaced.
There is no where to pack your bag-ot ...
Oswin's full review | 117 words | 4 comments added.
Review by
alex05
on 23rd Oct 2005
User Rating : 10
Respect :
0
Somerfield is a good store! Staff are helpful. The store is very clean. You don't have to wait too long in a queue, but the downside is you don't really get a bargain.
alex05's full review | 60 words
Review by
allcrap
on 19th May 2005
User Rating : 0
Respect :
-1
Having used the Somerfield store in Dover Kent for sometime, I was utterly amazed when the manger asked me to leave the shop, because I asked if the chicken would be reduced in price, having complained to his superiors they too were equally as arrogant, ignorant.
Do yourself a favour shop at Asda.
allcrap's full review | 60 words
Review by
6335 51601 50327 84380
on 9th Oct 2004
User Rating : 5
Respect :
-1
Somerfield - 06:10:04 Today I visited Shipston on Stour branch with the special offers leaflet and I was disgusted to find that where the offers should be I found the shelves and bins were empty. This is a small town and I try to purchase general items to keep the town alive and help the small retailers as much as I can.
6335 51601 50327 84380's full review | 60 words
Review by
ms51cg
on 11th Jun 2004
User Rating : 9
Respect :
+1
Staff were very helpful in directing me to products I was looking for. There was also a very good range of own label items that I wasn't expecting. The stores are small, and usually located in town centres, so are convenient and quick and easy to get around.
ms51cg's full review | 65 words
