Somerfield Reviews

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2.4 stars
Average rating for this product is: 2.4 out of 5

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Average Ratings for Somerfield

  • Quality of service2.2 stars
  • Layout of shop2.5 stars
  • Value for Money2.4 stars
  • Overall rating2.4 stars

21 Reviews For Somerfield

  • Guest 4th Oct 2009

    Reviewer rating: 4 stars


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    SOMERFIELD
    Its such a shame that only peoples bad views get put on this website, I am a supervisor in a small Somerfield/Forecourt. We are near a housing estate and have three rivals all with in a five minute walk. We are busy all of the time and we pride ourselves on having great customer service, and running a very efficient convienience store (although we arn't so proud of our spelling!) We have 100's of satisfied customers and the odd customer who isn't - but you can't please all of the people all of the time, but you can try. Every one wants something different, but because we offer all of the above and more that is why our customers choose us. So please - can people write about the good experiences as well as the bad...

  • Guest 2nd May 2009

    Reviewer rating: 0.5 stars


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    woeley castle Somerfield store is run so badly that no one bothers to complain any more. the staff are unhelpful, you can wait in a queue for up to 20 mins for two items to purchase. no till staff on the shop floor and certainly no supervisors or managers to be found anywhere.

  • Guest 14th Apr 2009

    Reviewer rating: 0 stars


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    on visiting our local somerfield store today, my husband asked for his bonus stamp to be applied to his account as in item three ' If you've collected 29 stamps by 29 April 2009, we'll give you a £1 bonus stamp absolutely free' He was refused this and told he could only receive this along with the other bonus stamps when redeemed from11th November 2009. Thus ensued an embarassing scene where three members of staff backed up the first person without consulting head office. He is now worrie ...

  • Guest 20th Nov 2008

    Reviewer rating: 2.5 stars


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    Glad that the Co-Op are taking them over; they may be able to improve their appalling management and shop-running skills.

  • Guest 12th Nov 2008

    Reviewer rating: 0.5 stars


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    Customer service is poor. Staff do not like to be interrupted by customers when they are busy having a good chat to each other,even when they are on till duty.This is our experience admittedly based on the branch in Blackfen, Kent. The Manager doesn't take too kindly to anyone complaining about this either. Needless to say we no longer shop there!

  • nathanjay46 3rd Oct 2008

    Reviewer rating: 4 stars


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    We have used the Porthcawl branch on many occasions, and love doing so. The friendly staff always have a smile and seem genuinely pleased to see you. They always have a good stock of offers and basics, and the Tchibo concession is very useful.

  • Guest 17th Jul 2008

    Reviewer rating: 0.5 stars


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    Yesterday will be my last time to shop in Somerfield, Sydenham branch. When I noticed that the cashier had put a wrong product and wrong price on my bill, I went back to the store next day asked for a refund. After a not very enjoyable conversation with the staff she finally agreed for the refund but added I do it for you this time only for good will. I was amazed and thought who was doing who a favor here? I said, you owe me an apology. I am sorry if you think that way, she said. I demanded to ...

  • Guest 15th Jul 2008

    Reviewer rating: 0 stars


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    I have just returned from visting the Somerfield store at 5a St James Street, Brighton, BN1 1RE and wish to complain on two accounts. I was behind an australian lady in the queue who was buying alcohol. The lady was asked for ID she stated that she was 24 (which she definitely looked) but happily provided her passport. She was told that this was not acceptable as it was 'Foreign ID'. This seemed utterly ridiculous to me, as on this basis, how could a foreign person ever buy alcohol at all? And, ...

  • Guest 14th Jun 2008

    Reviewer rating: 0.5 stars


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    First time i have shopped in somerfield holywell, and the last, did not have half of the products that i wanted when i asked for assistance was told there was no one available to help,asked to speak to store manager,who was very rude,the products i did buy were over priced and of poor quality.

  • maggie j 13th Jun 2008

    Reviewer rating: 0.5 stars


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    first time i have ever shopped in somerfield holywell and will be the last,when paying for my shopping was not greeted with a hello or smile,from the assistant nor a thank you or goodbye when i paid for my over priced shopping.

  • TrulyKing 20th Apr 2007

    Reviewer rating: 5 stars


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    They are great overall. But it is a great shame they have to shut stores as Tesco take over the planet!

  • Oldmaleshopper 15th Nov 2006

    Reviewer rating: 4.5 stars


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    If you want local food shopping and personal attention get to Somerfield.

  • wolves 4th Oct 2006

    Reviewer rating: 1 stars


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    The staff at Somerfield seem demoralised by the way they are treated and paid, etc.! Since they were taken over, they have gone right down. There are lots of price increases, loads of lines discontinued, have to go else where for things, so might as well get everything in Tescos or where ever.

  • deeb121 Rank: Lance Corporal 15th Aug 2006

    Reviewer rating: 5 stars


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    Somerfield has fantastic offers on ambient and fresh foods. the stores layout is easy to get around. (I once spent 4hrs in Tesco) because the store was over sized and nothing in a prioritised order I simply lost track of time. Ridiculous.....

  • Yabasic 1st Jul 2006

    Reviewer rating: 4.5 stars


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    I was very impressed by the customer service provided to me. The staff there seem exceptionally helpful, and I liked the way they had every intention to keep check-out queues down as much as possible by opening up new tills when it got busy. All the shelving was practically full. I could find everything I wanted too.

    I would definitely recommend it to anyone. It is a very good supermarket.

  • devonlad6699 14th Feb 2006

    Reviewer rating: 5 stars


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    I usually shop at Tesco's in Tiverton, Devon. For a change I tried Somerfield, Market Walk, Tiverton. I was delighted with the quality and freshness of the fresh food available. There were loads of great deals too.

    The ambient side of the store was great, and it had everything I needed. I was very surprised as it is only a small store. The staff were very helpful as soon as I walked into the door until I walked out.

  • Oswin Rank: Staff Sergeant 9th Dec 2005

    Reviewer rating: 1 stars


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    Somerfield has gone way down in my estimation. What was once a pretty good, if cheapish store, is now a shambles. One drab competition after another, a loyalty card that doesn't really pay off, and over priced stock are the nail in the coffin for this store.
    In my local, I can't even get frozen chicken fillets-something I'd imagine every store should have.
    The staff have been awful since the store opened-a hangover from the superior Kwik Save it replaced.
    There is no where to pack your bag-ot ...

  • alex05 Rank: Corporal 23rd Oct 2005

    Reviewer rating: 5 stars


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    Somerfield is a good store! Staff are helpful. The store is very clean. You don't have to wait too long in a queue, but the downside is you don't really get a bargain.

  • allcrap 19th May 2005

    Reviewer rating: 0 stars


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    Having used the Somerfield store in Dover Kent for sometime, I was utterly amazed when the manger asked me to leave the shop, because I asked if the chicken would be reduced in price, having complained to his superiors they too were equally as arrogant, ignorant.
    Do yourself a favour shop at Asda.

  • 6335 51601 50327 84380 9th Oct 2004

    Reviewer rating: 2.5 stars


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    Somerfield - 06:10:04 Today I visited Shipston on Stour branch with the special offers leaflet and I was disgusted to find that where the offers should be I found the shelves and bins were empty. This is a small town and I try to purchase general items to keep the town alive and help the small retailers as much as I can.