Asda Reviews - www.asda.co.uk

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Summary

Asda Online is now one of the largest Online Supermarkets for home shopping, at ReviewCentre we have reviews written by real consumers voicing there experience about Asda UK. So why not write about your opinion on www.asda.com, it could be anything from George at Asda, Asda car insurance or even Asda Jobs.
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Latest Reviews

“great service ”

Written on: 15/02/2017 by kaz25 (1 review written)

great service they ordered it. they emailed me and told me about 6 substituted item in all was 36 items they arrived on time. nice politev… Read Full Review

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“Worst company to deal with!”

Written on: 08/02/2017 by Kazz12345 (3 reviews written)

Probably the worst company I've dealt with. They never have anything in stock, Substitutions are ridiculous, items are just missed by the picker for no reason and no substitute offered. Items are going out of date or in some cases out of date! The final straw came when half of our shipping was left on the van by the driver. I phoned loads of different numbers I was given between 10-15 times, never got an apology or refund. I complained to the Consumer Ombudsman, eventually they gave up as they… Read Full Review

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“Worst service”

Written on: 03/02/2017 by 1Quinlan (1 review written)

We placed the order to pick up from asda on 1st Feb 2017, and then received the call that it was not picked up so I cannot collect it and can collect on 2nd Feb 2017 at 11:00 am, but when we went they said that they have not picked the items and would rather deliver it to us on 3rd Feb 2017. But now today they called and told that your order is cancelled because of some reason. Too bad on asda not at all providing customer service... would never ever recommend anyone to order from Asda… Read Full Review

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“Ugh ”

Written on: 24/01/2017 by Antwanr1949 (1 review written)

I bought these savory muffins and looked forward to a change, but I have never tasted anything more disgusting in all my life. They have horrible taste not at all mild cheese as stated on packet, the texture is alos disgusting and makes me feel I was eating some kind of raw or semi cooked dough, unsure of how on earth anyone can make such a disgusting thing but asdaobviousky have, if I could review on zero stars I would, one star is miles to good they are horrendous , can still feel them in my… Read Full Review

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“All I wanted was a pair of shoes ...”

Written on: 13/01/2017 by MasonCantrell146 (1 review written)

but nothing turned up and eventually I rang up Asda who hd no idea the order had notbeen delivered. Apparently the shoes were lost between one depot and another. OK,send me another pair then! Ah, we can only do that if you cancel the first order and place a fresh order. But I don't want to battle with your website all over again! Numerous illiterate e-mails we were no further forward and I still don't have my shoes… Read Full Review

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“If I could rate them zero stars I would.”

Written on: 08/01/2017

Very very very very disappointing. Ordered 14 items, only received 3 and was charged for some of the unreceived items. And I only found out a few hours before hand that not all of the items could be delivered. This is marketed as being a convenient and stress free service, but my experience was the polar opposite. Would have been better off physically going there. If I could rate them zero stars I would… Read Full Review

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“asda online grocery shoppers beware!!!”

Written on: 20/12/2016 by brianthompson1974 (1 review written)

I have to let everyone know the risk you take when you order your online grocery shopping with asda, earlier this year we received our weekly shopping order from asda, Benton , Newcastle Upon Tyne, which was fine until a couple of weeks later we received a letter from the asda delivery drivers solicitor demanding our insurance details since he suffered an injury whilst delivering our shopping, we got in touch with asda at the time and spoke to the deputy manager who assured us they would take… Read Full Review

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“Diabolical service! Absolutely the worst online shop”

Written on: 09/12/2016 by 246Jones (1 review written)

So, I myself am disabled and tend to do my shopping online for myself and my 2 young daughters. My brother had come over to stay so I could go to hospital as I was feeling very unwell again... I knew I was running low on shopping so I made sure I placed an order and paid for it before I went on to go to the hospital. The delivery was for the next day between 6-7pm. Anyway, on my arrival into hospital they kept me in because I needed all different antibiotics I was in a bad way, blood poisoning… Read Full Review

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“Disgraceful service ”

Written on: 06/12/2016 by Loomis216 (1 review written)

Asda online shopping is a disgrace it is pretty useless. Customer service telephone service is a joke . There is nothing good about Asda online shopping . They left me with no delivery and when I rang to complain the service was also shocking . I would not reccomend this to be used by anyone wanting shopping… Read Full Review

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“lost my delivery”

Written on: 06/12/2016 by jadeee (1 review written)

I ordered a Christmas tree ready for Christmas, waited nearly 2 weeks still no delivery!! when I phoned up I was told my parcel was lost and is no longer in stock! absolute joke would never recommend anyone to order from this website!… Read Full Review

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“Doesn't deserve even half a Star!”

Written on: 26/11/2016 by mollyjake99 (1 review written)

Well, I have been using Asda online shopping for around 4 months on a regular basis (at least once per week) and I must admit I haven't had any issues other than a silly substitute a couple of months ago. Unfortunately this all ended this week when all of a sudden Asda started sending me a text on the day of delivery advising 'there was a problem processing your payment' then cancelled my order. I reordered and they cancelled it again for the same reason, this happened over 4 consecutive days… Read Full Review

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“Diabolical customer service robots may as well be robots”

Written on: 24/11/2016 by GrantYoung (1 review written)

ASDA do not care about service, so I am not going to waste too long here, other than to briefly explain the issues. Home shopping, You place an order, they say they dont have the items, so send a substitute you do not need, want or use. Items never leave the van, yet you got NO proof or receipt for returned items, and then no refund. Then the fun starts, ASDA have the worst e mail system in the UK, it is useless, dozens of e mails later, months later you get told the items were not returned… Read Full Review

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“The original items I ordered, were not what were...”

Written on: 17/11/2016 by Cole332 (1 review written)

First time I have used Asda on line shopping and last. The items I placed on my order were not what was on the receipt or shopping list or what was delivered 21 items to be precise, there items will not be used, £122, what a waste. Leeks, don't use them, smoked bacon rashers and smoked bacon joint, don't use them I use unsmoked, Jamaican lamb patties, never bought one in my life, Chicken Tikka slices, no, Lamb Colcannon?? Daz is not Ariel. Incompetence beyond belief. Got an Icelands delivery… Read Full Review

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“Delivering ”

Written on: 17/11/2016 by pwRoy16 (1 review written)

Very disappointed with Asda's delivery service on Monday 7th november 2016. My delivery slot was from 8-9pm and arrived within that time however I did not expect my food to be left on the side of the road for the driver to then leave my products sitting on the side… Read Full Review

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“Worst customer service ever”

Written on: 08/11/2016

Delivery slot 7pm-9pm on 7th Nov 2016 - phoned customer service at 9.15pm to say my delivery had not arrived, was told there was a 'system failure' and my shopping was out for delivery. No email, text, or call to say when it was going to arrive - if ever. Delivered by a fraught driver at 10.20pm, saying he had driven 40 minutes from his previous drop, he'd had no break and was an hour and a half almost behind schedule. One of my items (a pack of bacon) was dated 12th OCTOBER, almost a month… Read Full Review

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“Worst delivery ever!”

Written on: 05/11/2016 by EmileeFry (1 review written)

My delivery came 40 minutes early and the man knocked on the door repeatedly very loudly and early in the morning, waking my whole house up. He then proceeded to dump the crates on my doorstep and tell me he was behind schedule. In a rush I had to empty my food onto the hallway floor whilst he simply stood and watched whilst checking the time. Once I had taken the last item from the crates (which I had to pick up and move myself) he grunted and took them, actually closing the door himself on… Read Full Review

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“Soggy Palmier fresh cream pastry!!!!!! ”

Written on: 03/11/2016 by 500Reese (1 review written)

I bought a fresh cream palmier from Morrisons and it was light buttery flakey pastry with really tasty jam and fresh cream ---So when in Asda today I saw some and bought them and they are awful- soggy no taste and waste of money!!!! shame on you Asda Bakers… Read Full Review

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“Amazing staff members. Thank you”

Written on: 30/10/2016

I went to my local Asda thurmaston 5 weeks ago when my little boy was 5 weeks old. Whilst shopping, my pram broke as the back wheels had locked and the brake lever broke in the clothing section. I was really flustered and as i looked up i saw a member of staff who caught my eye. She immediatly came upto me and asked if i was ok. I explained what had happened. The member of staff who was an asian lady was in her 50's ( worked in georges dept) told me not to worry and that she woukd help me… Read Full Review

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“thank you for your help”

Written on: 19/10/2016 by TrishRolfe (1 review written)

I have a fractured ankle and metatarsal and off work for six weeks. I did my first online grocery shop today and messed it up. I had to call the helpline number and spoke to a very helpful and courteous young man. He spent several minutes sorting out my mistakes and, much to my relief, has righted all my wrongs. The order is being delivered tomorrow so I can't rate this service but the help provided by this lovely young man was very much appreciated… Read Full Review

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“Asda's policies extort disabled customers”

Written on: 16/10/2016 by Rolandi37011 (1 review written)

Ordered food using the online grocery service from Oldbury Asda for my disabled parents who are housebound to make themselves a Sunday dinner. They forgot to deliver the main items I wanted them to have including potatoes. Upon informing Asda soon after the botched delivery that they had failed to deliver what I had paid for to feed housebound customers I was informed by customer services, and then by customer complaints that, irrespective of their disability, if they wanted the items I had to… Read Full Review

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