Asda Reviews - www.asda.co.uk

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Asda Online is now one of the largest Online Supermarkets for home shopping, at ReviewCentre we have reviews written by real consumers voicing there experience about Asda UK. So why not write about your opinion on www.asda.com, it could be anything from George at Asda, Asda car insurance or even Asda Jobs.
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Latest Reviews

“Clearly don't train their staff!!! ”

Written on: 04/05/2016 by Michelle199022 (1 review written)

My grandmother recently went to asda in Downpatrick who bought a multipack of cigarettes which cost £34. She purchased them for her granddaughter who wasn't working at the time so thought she was doing something kind. She explained to the lady at the counter that she wasn't sure if they were the right ones but the shop assistant assured her that as long as she had the receipt they could be exchanged. When I went back to the store on the same day asda wouldn't exchange them. They said it was… Read Full Review

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“Poor management, poor customer service, poor delivery...”

Written on: 01/05/2016 by Dan182002 (1 review written)

Such a bad experience using asda online shopping. We placed an order to be delivered between the hours of 21:00-23:00pm the following day after ordering. On the evening of delivery we had a phone call from the delivery driver at 19:45 saying he was here to deliver, we explained we wouldn't be in until 20:30 as we were at work. The delivery driver came across very angry on the phone as it was an inconvenience, this is why we picked the time slot we did. The delivery driver failed to turn up on… Read Full Review

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“Click and collect fiasco”

Written on: 27/04/2016 by AbigailChristie89 (1 review written)

I am currently only using this service as unable to drive . I usually have it delivered since my surgery but on this occaion I used click and collect . Snce using online delivery I have had substitutions each time , late delivery and then this weekend when I booked click and collect my husband went down to collect the shopping . Half and hour ater I got a call to say that he needed to come back as he had been given someone elses shopping in error so he went down to sort it out . On return we… Read Full Review

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“Terrible service ”

Written on: 25/04/2016 by AlexCannon251 (1 review written)

I've ordered with asda numerous times and today was a terrible experience and to be honest I'll never be ordering with asda ever again. The two delivery drivers out right refused to deliver my shopping directly to my door even though every time I've have my shopping delivered they have come directly to my door. They both claimed it was due to health and safety but they were clearly two strong guys who could have easily brought it up. It was just downright laziness in my opinion. I then ring… Read Full Review

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“Shopping never arrived ”

Written on: 25/04/2016 by ChantellePink (1 review written)

Not happy at all booked my delivery they took my money but never showed up with my delivery. Phoned Asda twice in the end they said they will deliver tomorrow but now my daughter has nothing for her lunch for nursery tomorrow I'm really cross and would definitely not recommend… Read Full Review

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“Asda, full of false hopes”

Written on: 22/04/2016 by FoodJunkie (1 review written)

My first time ordering Asda, I had to re-order 3 times to get my things delivered, once because they said I wasnt in, it was on the Driver's Instructions to CALL ME as I am in the student accommodation with 600 other students, no one will pick it up except ME! another was it simply didnt come, another was because it said I didnt have money in my card (they already took my money the first time, so I thought they could just use that money, but the Customer service didnt say I need to pay again as… Read Full Review

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“HOME DELIVERY”

Written on: 21/04/2016 by Frances757575 (1 review written)

My delivery was meant to delivered 6/8 pm. It arrived at 8.55 pm. There was no call, as per the agreed procedure that 2 customer service advisers told me. When he arrived he did not apologise for his lateness. He was discourteous, drove across my grass, damaged my door frame and they refused to go when I asked him to leave. He dumped my shopping half way down the path . Then he was talking loudly in another language I assume profanities but obviously I don't know for sure. Apparently… Read Full Review

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“Surpassed themselves today”

Written on: 19/04/2016 by gracech1 (2 reviews written)

Order arrived (no bags tho paid for them) frozen and fresh foods in basket together. One use by (tomorrow) pie and one unasked for substitute later, I got down to the matter of the driver reversing into my fence, breaking the crossbar. He was going to ignore it but my neighbour and myself actually watched the twit doing it… Read Full Review

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“goods missing then just get ignored”

Written on: 15/04/2016 by grahamsin (2 reviews written)

i was a loyal asda customer for years and recently they have gone completely down hill , firstly if order online expect loads substitutes most of which nothing like you order and this if you lucky , as you not got time to go through shopping when checked had at least 4 to 5 items missing and to make it worse when you email they just ignore to hope you go away , think there must been a change at top as they never used to treat customers this way , and happends on regular basis as alot of friends… Read Full Review

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“Non-delivery”

Written on: 15/04/2016 by Seed-sower (1 review written)

I've only used home delivery once before, and this was my first order with Asda, so took a lot of setting up, and finding items, when we dont have Asda stores near me in North London, so I wasn't familiar with products. I based my order round the good price of bottles of coke, which I was buying for my 77yr old ex-guardsman neighbour who prefers coke to other caffeine! He has a spinal injury, so I wanted to avoid his carrying 1.75L bottles from Camden, as he usually does. I ordered 20, which… Read Full Review

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“Very unhelpful, appalling service”

Written on: 14/04/2016 by lea-lea89 (1 review written)

Made an order on sunday evening for the following Monday evening, got a phone call last minute to say driver had broken and down an hour and a half ago and could not deliver my fresh/frozen foods. He suggested delivering my order the next morning to which I replied I needed an evening slot as I work from earl hours, we agreed same time slot for next day, 8pm arrives still no food or any calls, I rang customer service they said they would call the store and get back to me, by 9:40 I had heard… Read Full Review

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“mouldy found in ambrosia rice pots”

Written on: 09/04/2016 by MarquiseMahoney236 (1 review written)

my mother in law , bought ambrosia rice pots 5 for £2 from asda in byker Newcastle. when she opened it to give to a child she quickly notice green mould inside, she quickly took it away to avoid the item being used. I complained to the store manager who didn't take this serious, didn't recall any of the products of the shelves, offered the refund of the £2. his attitude was disgracefull. this is now being told to the food and standards industrie to the local authorities, the dates in the… Read Full Review

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“order online”

Written on: 07/04/2016 by 149Crabtree (1 review written)

order online with asda never again.never comes what i order always substituts wich sucks.i gave 5 starts so u read this.i buy one thing comes another.i dont understand cos in store they always have everything.....not happy… Read Full Review

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“never buy online from asda ”

Written on: 06/04/2016 by splattsme (1 review written)

oder goods online pick up not what we odered them the night mare begang do not ring free phone nos as you only get africa and the do not help you only look down on you and will not put team leaders or mangers on and will not give you phone nos when you ask them you get uk comlpaints they are as bad and do not value you or care about you never again will i buy from asda online been lied to and feel cheated… Read Full Review

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“Rude helpless staff ”

Written on: 06/04/2016 by AidenDouglas (1 review written)

I ordered some nappies from asda, had them delivered to a courier to be shipped over to me abroad, they arrived a few weeks later (expected when being shipped) and when I collected what should have even x4 of the same size was in fact three in one size and one in another, a size and two sizes too small. I spent £80 getting them here and when I contacted asda to see what they would do they gave me nappy sizing advice (seriously???!!!!!!) and adviced that they didn't have the correct size on… Read Full Review

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“Absolutely appalling service!!!! ”

Written on: 03/04/2016 by Yadiraj316 (1 review written)

Don't go with Asda delivery. My shopping on 15th March didn't even turn up, I requested a refund and was told to wait 7-10 working days. 7 - 10 working days later, no refund. Rang up customer service for the 7th time, now I have to wait for another 3-5 working days. Absolutely disgusted, just pre-warning those of you who are even considering this service… Read Full Review

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“Terrible service drivers dont even bother knocking...”

Written on: 17/03/2016 by Dani2191 (1 review written)

Terrible service drivers dont even bother knocking your door just get out to post there cards,the driver was even shouted as they was driving off and they completly ignored my dad..when phoned to say what had happened the woman on the phone was a rude arrogant pig will never be shopping with asda again!!!!… Read Full Review

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“Very bad deliver service and refund process”

Written on: 17/03/2016 by uwStrickland279 (1 review written)

I have ordered my shopping which arrived and the driver could not brink it up any stairs I can't get my refund as they say it takes 2 weeks this is very bad service I paid my money for it… Read Full Review

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“so bad”

Written on: 15/03/2016 by Ryleez88 (1 review written)

15 items missing so rang store. Not so friendly customer service said will ring me back. Hour and half later still nothing. Called customer service they said will contact the store for me and will get back to me. An hour later nothing. Ridiculous. Tesco for me next time… Read Full Review

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“Click and collect groceries waiting for 43 minutes”

Written on: 14/03/2016 by Virginiah335 (1 review written)

This is the second time In a row that I have made an order, arrived to collect it and had to wait for extended period of time. It would have been quicker to do the shop myself today as we say in the car for 43 minutes and drove away with no groceries. There is no reasonable way of getting hold of the manager in the store and when you ring the phone number you are talking to a person at a call centre who can't action anything within the store. I have fought against friends slating ASDA for… Read Full Review

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