Asda Reviews - www.asda.co.uk

★☆☆☆☆
1.4 / 5
1177
9.2% of users recommend this
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Summary

Asda Online is now one of the largest Online Supermarkets for home shopping, at ReviewCentre we have reviews written by real consumers voicing there experience about Asda UK. So why not write about your opinion on www.asda.com, it could be anything from George at Asda, Asda car insurance or even Asda Jobs.
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Latest Reviews

★★☆☆☆

“faulty via salty”

Written on: 04/07/2017 by Lorelai489 (1 review written)

I tried to eat smart price readysalted roasted cashews and I could not eat more than five nuts , without reaching for a glass of water. They are that aalty , this makes them as a product faulty. The salt content needs to be address as it is at high level of the daily allowance for one person. High blood pressure caused by these nuts , and I was so looking forward to having them as my weekend treat, as I try to stick to a healthy diet and nuts in moderation, is ok for omega three. sorry asda… Read Full Review

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★☆☆☆☆

“Useless Bunch of Idiots!!”

Written on: 03/07/2017 by Shoozie (1 review written)

We placed an order for delivery on 30th of June for between 7pm-8.30pm, 7.45pm the van turned up during a downpour, literally dumped the shopping on the doorstep, and thrust the pad to sign under my nose and legged it. I did shout "What should I do if somethings missing?" and was told to call back and it would be re-delivered THAT NIGHT! The whole chilled section was missing (19 items), my bread was squashed beyond recognition, sugar missing and there were two substitutes. I called back, and… Read Full Review

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★★★★★

“Extra special cake”

Written on: 19/05/2017

I brought an extra special fruit cake for my m.in.law birthday, it was white and in three teirs .... Absolutely brilliant, it could have been used as a wedding cake, christening cake or indeed like us a special birthday cake. All I did was decorate it, as. It already had marzipan and white icing on,complete with a white ribbon.so hard to believe at the price!! It tasted lovely too, jammed paced full of fruit cherries , really delicious!!! Well done Asda, I shall sing your praises to all who… Read Full Review

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★★★★★

“Cannock store Avon road”

Written on: 19/05/2017 by HettyAtkins (1 review written)

I was extremely impressed with the customer service at the Avon road Cannock store compared with the great bridge store. Cafe staff friendly and helpful asking what we required on or sandwiches. Delay in service but apologies were given and a free drink for the wait. I needed some Cotswold stones and asked if I could get some help and they got someone to put on a trolley and load into car. When I asked at the great bridge store if they could load some for me was told no chance what a… Read Full Review

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★★☆☆☆

“poor product even poorer customer servicce”

Written on: 09/05/2017 by Myreviewasda (1 review written)

I took delivery of my food shopping on 28.04.17 to find that I had been delivered Pork chops dated 28.04.17 and the packet was blown. A pack of 6 sausage rolls dated 28.04.17 and pork pies dated 28.04.17. Not what you expect for a weekly family shop! I called the store to complain but the relevant Manager was not available. I spoke with a very polite and engaging lady who informed me she would pass the message to the relevant Manager and ensure I received a call back. She did clarify that it… Read Full Review

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★☆☆☆☆

“Rude staff ”

Written on: 13/04/2017

Gravesend branch George staff are so rude was waiting to pay for George items the girl looked at me walked off to have a chat to another worker laughing away I went to find her and tild her how rude she knew I was standing waiting to be served… Read Full Review

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★☆☆☆☆

“I will NEVER use Asda home delivery again. ”

Written on: 10/04/2017 by KennediMcDonald (1 review written)

driver rude and can't wait to get away. the last 2 orders have had several items missing and no substitute but I have been charged for them. I telephoned the customer services number and on both occasions got a call centre in a foreign country. I have a disability so unable to get to the store which is why I use online shopping. They refused to send a vehicle with the missing items and said would just give me a refund. the very next order I placed the same thing happened. this time the… Read Full Review

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★★★★☆

“Great value great products”

Written on: 31/03/2017 by 296Velez (1 review written)

I have always found asda a great place to shop with good products, plenty of choice and good value… Read Full Review

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★☆☆☆☆

“Operation Disaster.”

Written on: 30/03/2017 by Gunnarb471 (1 review written)

I have had numerous problems with grocery deliveries by Asda but today's delivery was a disaster. my delivery was made within the time slot but I realised immediately after the Driver had left that six out of the fourteen items I had ordered were missing.I phoned customer services within minutes and spoke to one of their staff.After a wait while the offending shop was contacted I was told that the store had contacted the driver and the missing items would be delivered shortly.After a wait of… Read Full Review

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★☆☆☆☆

“Worst service”

Written on: 18/03/2017 by Tyree412 (1 review written)

Worst customer service contacted customer service,someone supposed to be ring me back from customer service team no one called lot's problem with click and collect service… Read Full Review

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★☆☆☆☆

“missing items”

Written on: 13/03/2017 by AdamDougherty112 (1 review written)

i have just recieved my shopping from asda and again items missing this is not the first time i am so annoyed will not be doing online shop again with asda .i will be going to morrisons where my friend shops and has done for the last 3yrs with no problems at all.not happy one bit they have refunded the money but that is not the point i get it delivered as it is easier because of my job and cant get to the supermarket .never again… Read Full Review

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★★★★☆

“Customer service ”

Written on: 10/03/2017 by Cochranak25 (1 review written)

I wish to thank the service I found in my local Asda. One chap dropped everything to help look for an item while a lady helped me find frozen pastry. The jolly girl on pizza stand made up two pizzas for me. Will return soon thankyou… Read Full Review

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★★★☆☆

“asda helpline is a waste of time”

Written on: 02/03/2017 by Joyceb158 (1 review written)

asda helpline is a waste of time. I have to use asda.com for work and when some items are missing when I phone up the so call help line I get no sence out of the person at all you are put on hold for a long time that if you get though at all. the good points are the drivers… Read Full Review

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★☆☆☆☆

“Lack of food and customer service ”

Written on: 28/02/2017 by CashHastings459 (1 review written)

They took our money and kept the food left 6 of us 1 disabled without food and money And south Wootton should rethink their staff as he is a clueless numpty no help whatsoever The customer service is poor u get Bruce lees nan who u can't understand cost 10 quid credit for nothing We will be going to Tesco from this day forward Asda can't handle it by the looks of it full of excuses and lies We had a weekend of stress and time wasting phone calls thanks to Asda !!!!!!!!!… Read Full Review

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★★★★★

“great service ”

Written on: 15/02/2017 by kaz25 (1 review written)

great service they ordered it. they emailed me and told me about 6 substituted item in all was 36 items they arrived on time. nice politev… Read Full Review

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★☆☆☆☆

“Worst company to deal with!”

Written on: 08/02/2017 by Kazz12345 (3 reviews written)

Probably the worst company I've dealt with. They never have anything in stock, Substitutions are ridiculous, items are just missed by the picker for no reason and no substitute offered. Items are going out of date or in some cases out of date! The final straw came when half of our shipping was left on the van by the driver. I phoned loads of different numbers I was given between 10-15 times, never got an apology or refund. I complained to the Consumer Ombudsman, eventually they gave up as they… Read Full Review

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★☆☆☆☆

“Worst service”

Written on: 03/02/2017 by 1Quinlan (1 review written)

We placed the order to pick up from asda on 1st Feb 2017, and then received the call that it was not picked up so I cannot collect it and can collect on 2nd Feb 2017 at 11:00 am, but when we went they said that they have not picked the items and would rather deliver it to us on 3rd Feb 2017. But now today they called and told that your order is cancelled because of some reason. Too bad on asda not at all providing customer service... would never ever recommend anyone to order from Asda… Read Full Review

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★☆☆☆☆

“Ugh ”

Written on: 24/01/2017 by Antwanr1949 (1 review written)

I bought these savory muffins and looked forward to a change, but I have never tasted anything more disgusting in all my life. They have horrible taste not at all mild cheese as stated on packet, the texture is alos disgusting and makes me feel I was eating some kind of raw or semi cooked dough, unsure of how on earth anyone can make such a disgusting thing but asdaobviousky have, if I could review on zero stars I would, one star is miles to good they are horrendous , can still feel them in my… Read Full Review

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★☆☆☆☆

“All I wanted was a pair of shoes ...”

Written on: 13/01/2017 by MasonCantrell146 (1 review written)

but nothing turned up and eventually I rang up Asda who hd no idea the order had notbeen delivered. Apparently the shoes were lost between one depot and another. OK,send me another pair then! Ah, we can only do that if you cancel the first order and place a fresh order. But I don't want to battle with your website all over again! Numerous illiterate e-mails we were no further forward and I still don't have my shoes… Read Full Review

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★☆☆☆☆

“If I could rate them zero stars I would.”

Written on: 08/01/2017

Very very very very disappointing. Ordered 14 items, only received 3 and was charged for some of the unreceived items. And I only found out a few hours before hand that not all of the items could be delivered. This is marketed as being a convenient and stress free service, but my experience was the polar opposite. Would have been better off physically going there. If I could rate them zero stars I would… Read Full Review

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