Asda www.asda.co.uk Reviews

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1.4 stars
Average rating for this product is: 1.4 out of 5

From 4 ratings and 72 reviews

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Summary

Asda Online is now one of the largest Online Supermarkets for home shopping, at ReviewCentre we have reviews written by real consumers voicing there experience about Asda UK. So why not write about your opinion on www.asda.com, it could be anything from George at Asda, Asda car insurance or even Asda Jobs.

Average Ratings for Asda www.asda.co.uk

  • Customer Service1.2 stars
  • Quality of website2.3 stars
  • Value for Money2.4 stars
  • Reviewer Ratings1.4 stars
  • Overall Rating1.5 stars

72 Reviews For Asda www.asda.co.uk

  • Guest 18th Nov 2009

    Reviewer rating: 1 stars


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    the worst place in the world to get your shopping delivered from! they give you a 2 hour time slot and always turn up late. when the shopping finally gets to you some idiot has put loose fruit in with all the tins and gets so badly smashed it becomes unidentifiable let alone unedible! the last time i used asda delivery a 4 pack of baked beans arrived that had been damaged for so long they actually had MOULD growing out the top and i dont mean a little, i mean it looked like it was wearing a wig!! add to this the items "they didnt have in stock" that are in abundance on the shelves when you go in and look for yourself. poor service, poor quality, poor hygiene, thats ASDA price!

  • Guest 14th Nov 2009

    Reviewer rating: 1 stars


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    Have been using Asda for a few years. Never had many problems apart from the odd missing item, usually delivered next day with apologies. In the last 6 months or so i've noticed things going downhill. I normally get deliveries between 6 & 8pm weeknights, but recently they are always late, the latest so far 2 1/2 hours. They do phone to tell you though. This week they were 1 1/2 late, & 15 items were missing. Called local supermarket who said will get items out tomorrow bet. 6 & 8. Asked if they ...

  • holmeskat 8th Nov 2009

    Reviewer rating: 1 stars


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    I too "tried" to take advantage of the 2 for £7 tins of chocolates. I ordered on Thursday 5th November and chose home delivery for today (8th)between 4pm - 6pm. The checkout produre was completed and they took my payment.
    Today whilst awaiting my delivery i received a phone call from ASDA at 1.15pm - (a mere 3 hours before my delivery was due) to advise me they were completely out of stock and wouldnt be coming. When i asked for a like for like alternative i was simply advised "we have no ...

  • Guest 8th Nov 2009

    Reviewer rating: 1 stars


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    This is the second time I have had to deal with this awful service! The first was when I helped to get a friend up and running with the service. Her first (and only) delivery was totally screwed up and they offered nothing by way of compensation. She didn't use them again. Somehow, at the time, I must have subscribed, too, because offers have been coming through to my email. A great deal came through, on the 4th of November '09, to my email box: two tins of chocolates (being offered everywhere e ...

  • peterrameo 7th Nov 2009

    Reviewer rating: 1 stars


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    This is my 3rd online order with Asda and it will be my last. My delivery time was Thurs 4pm-6pm but did not arrive until 7pm. After checking my order I realized there were nine items missing ie cakes/bread,so I phoned customer services on an 0845 number and was told they would get back to me for a redelivery but after waiting 2hrs I heard nothing so I phoned again three more times and in the end was told it would be sent out on Sat. Asda delivered it on Sat but they failed to include 2 loaves ...

  • Guest 22nd Oct 2009

    Reviewer rating: 1 stars


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    INneeded some serious shopping decided to give Asda Home shopping a shot.

    My shop came to £88 it arrived at the designated time (11 am), because of my flu (which I currently have plus emphysema which has at the moment kept me housebound) I told the driver to put the bags in the hallway, rather than taking it through to the kitchen and to throw leave the paperwork for me to sign, which I duly signed and he went on his way. I then checked my shopping to find that .....not one item.... but 1 ...

  • Guest 16th Oct 2009

    Reviewer rating: 1 stars


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    I have to add to the ever growing list of unhappy Asda customers. I have used them approx 10 times over the past year and I would say only once or twice have I been happy with service received. I have tended to re-use them (much to my regret afterwards) due to having sourced a free delivery code from somewhere mainly or because they are slightly cheaper than my usual Tesco. I really begrudge paying the delivery charge especially when they always make such a complete mess up of the service.
    My wo ...

  • Guest 8th Oct 2009

    Reviewer rating: 1 stars


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    We ordered our shopping from ASDA.com, the prices were low (as you would expect from ASDA) and the website was very easy to use.
    On the day of delivery, we recieved a call from the driver saying he was outside, so we went outside to meet them. They were nowhere within sight, but we waited for about 10 minutes just incase.
    After 10 or 15 minutes we got an angry phone call from the driver, implying that we were messing him around and to hurry up. We told him that we were at our front door and he w ...

  • Adele1343 2nd Oct 2009

    Reviewer rating: 1 stars


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    Placed an online grocery shop for delivery last sunday (now Friday!!), called twice on the Sunday to chase when it hadnt arrived 3hours late and was told it was on its way. 5 days later and im still waiting, terrible service!
    Called to complain on Monday and was assured I would get a call back from a manager, and guess what .... yes still waiting, worst service ever.

    Placed order with Tesco instead for the next day, arrived on time, all order delivered and friendly service, will never use ASDA ...

  • Guest 25th Sep 2009

    Reviewer rating: 1 stars


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    Awful customer service at Asda - I have placed three orders now (you think I would learn) and only one has been delivered - but they only came with about 10% of the order. Have tried several times to talk to them but no joy. I think the call centre is in India and they can't apologise enough but still don't do anything. Avoid Asda if you can

  • Guest 23rd Sep 2009

    Reviewer rating: 1 stars


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    Ordered item on 11th Sep... item despatched 14 Sep... it is now 23 Sep and still nothing. All customer service will say is call us back after 10 days from despatch!!! will not answer any questions or reply to emails. ASDA took payment before despatch, so got what they wanted. Absolutle rubbish.

  • Guest 31st Aug 2009

    Reviewer rating: 1 stars


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    I used to shop regularly at Asda (Bournemouth Central) as I worked nearby but I noticed after about 5 years how downmarket the store had become. Staff who couldnt care less, downright rude:(if you cant see it on the shelf we HAVEN'T got it) and scruffy to the point of dirtyness. The last straw was listening to a supervisor and customer shouting at each other at the checkout queue over an alleged pricing error, and my mother trying to return 'fresh' trout that was full of maggots and being told b ...

  • Guest 31st Aug 2009

    Reviewer rating: 1 stars


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    Absolutely appalling. Asda's customer service is dreadful and expensive (5p per minute then you are put on hold). The ability of staff at the call centre to understand and for you to be understood is difficult (which further tots up phone bill and adds to frustration). Items arrive often split including bleach and curry!! This time though half the items didn't arrive at all!! They make tesco online service look like a new century. Shame but all I can say is that they are rubbish and I do a lot o ...

  • Guest 24th Aug 2009

    Reviewer rating: 1 stars


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    Asda call centre is a complete joke, I've used the site each month for the past 18 months now and over the last 6 it's gone from a poor but acceptable service to a even poorer and now unacceptable service honestly avoid them if you can.

  • Guest 6th Aug 2009

    Reviewer rating: 1 stars


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    First time used Asda on-line, order on Sunday - delivery to arrive on Tuesday. On Tuesday 1/2 hour after delivery time slot get a phone call from South Africa call centre. Sorry Asda warehouse can't cope with delivery orders moved warehouses - order cancelled by Asda. Write in complaint - get a delivery e voucher. Guess what order again - now I'm being told there is a delay in the order coming out - that's funny my neighbours ordered on-line same time - same delivery slots and they received thei ...

  • Guest 25th Jul 2009

    Reviewer rating: 1 stars


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    Absolutely disgusting will never never use again, have used Asda about 3 times in 2 years, always use Tesco which is excellent, I had a free delivery voucher which prompted me to use Asda again, started delivery arrived 15 mins later than delivery time, then £15 pounds worth of food not delivered, essential stuff like milk butter etc, took me 15 mins to get through to overseas call centre said she could refund my money within 7-10 days, I had to go and buy food again and pay again and wait ...

  • jodier22 25th Jul 2009

    Reviewer rating: 1 stars


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    ASDA ONLINE GROCERY SHOP........................First order I placed was half an hour late, not good on a Sunday afternoon when your family are hungry. Many products were not with order and not substituted as requested. Had lots of silly things like oven cleaner and not bathroom cleaner etc very annoying. Eggs were damaged as packed with jars. Rang customer services was offered a refund and they asked me to give them a second chance, and given free deliver and refund for items I complained abo ...

  • 2030 12th Jul 2009

    Reviewer rating: 0 stars


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    It is 1630 hrs on a SUNDAY afternoon and I have just been telephoned by Asda and advised my shopping which was due to be delivered between 1700 and 1900 this evening WILL NOT BE DELIVERED AFTER-ALL!!!!!!! Where will I go for the essential items I ordered at this time of day???? a couple of miles away no doubt and I will have to pay over the odds for it too! Needless to say I am fuming!!!!!!! The man on the phone was not even apologetic! Nor sympathetic!

  • Guest 9th Jul 2009

    Reviewer rating: 1 stars


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    I got a delivery today from Asda, driver was not using trolley, bags were poorly packed bread was broken, strawberries running juice, squashed, cake slices melted. I called customer services, first time advicer sounded asleep. The second time I called got a refund. Website they changed is cheap and hard to look for products, don ' t like completely.

  • Guest 8th Jul 2009

    Reviewer rating: 4 stars


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    Found the website really easy to use, plenty of choice including things I wouldnt expect to find at Asda. Booked a delivery time for the next day which was extremely helpful
    Delivery was on time, the driver called to let me know when he would be with us which was really handy! Driver was polite and friendly and even stopped one of my eight week old kittens making a break for freedom out the front door!
    All shopping was there, only one subsitute on some brocolli.
    Only problem was I ordered some ...