Asda Reviews - www.asda.co.uk

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Summary

Asda Online is now one of the largest Online Supermarkets for home shopping, at ReviewCentre we have reviews written by real consumers voicing there experience about Asda UK. So why not write about your opinion on www.asda.com, it could be anything from George at Asda, Asda car insurance or even Asda Jobs.
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Latest Reviews

“Charged twice! ”

Written on: 05/05/2015 by 276Blake (1 review written)

Asda delivery didn't turn up at all 3 weeks ago. Was on the phone to customer services a number of times from 5-9pm in the end I rang my local store who apologised and ensured me that I would get my shopping the next morning. I got my shopping but when I went to the cashpoint a couple of days later, they had taken the payment out twice! After numerous calls to customer services and having to contact my bank for an authorisation code etc I was given a £20 evoucher. It then happened again this… Read Full Review

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“Poor delivery service”

Written on: 05/05/2015 by MickK777 (1 review written)

I have purchased a Jakarta patio table and 4 chairs from Asda Direct. I paid for a specific time slot so that I wouldn't need to wait in all day. However when my order arrived it was missing 2 chairs. After several phone calls to Asda, a pleasant young lady tracked my order down and I was told that the delivery company, Yodel, would get in touch with me in the next 24 to 48 hours to let me know when delivery of the missing items would be. NOT GOOD. Over the years I have had many deliveries with… Read Full Review

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“Appalling ”

Written on: 05/05/2015 by CharlotteP (1 review written)

Ordered black patio furniture received green. Called the foreign call centre spoke to 5 different people who could not understand what i was trying to tell them. I dont know how many times i could have said i got the wrong item. Eventually got someone that understood and arranged a collection and delivery for the right item (if its even in stock) so now thats 3 days i will have to book off work to wait in all day for a delivery thats promised between 7am and 1pm and turns up at 3pm and im not… Read Full Review

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“let down again ”

Written on: 30/04/2015 by O'Donnell195 (1 review written)

Been let down again, waited but no delivery arrived, and what do I get told, that I will have to phone up to get it rearrange, just a total lack of care… Read Full Review

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“The Big American BBQ”

Written on: 28/04/2015

Ordered the 'Big American BBq from Asda, arrived ok, but when put together Saturday some small items missing but luckily Darren (clever son) managed to find something to use instead, but when finished we realised the Cooking Grid and Warming Rack missing, After a phone call to Asda (customer service number on the returns label) was told that the person needed to contact the spare parts team (spare parts?? surely the main part of the BBQ is what you cook on!!) and a promise to hear by the end of… Read Full Review

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“Rubbish Customer Services”

Written on: 26/04/2015 by Lewis470 (1 review written)

General services from issues of out of stock after ordering the item -but not delivered. Also been trying to get my e-voucher returned back to my accounts but no succcess Really bad communication skills… Read Full Review

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“asda website is a joke”

Written on: 20/04/2015 by Pablov345 (1 review written)

Asda webside is a joke.after filling in the trolley(which takes a time to do it online)my payment didnt come through.tried numeral times.Tried other day .but no success it either gives me an error or says contact your bank.which i did and been confirmed that my account completely fine and it's a problem with asda website.moreover switching from page to page(f.e.clicking on my "oreders"says sorry we're having a technical hiccup.tried again after a months in a hope they fixed it.But not they… Read Full Review

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“bad bad bad”

Written on: 18/04/2015 by stanton2110 (1 review written)

I was waiting for a delivery from asda to come between 12pm and 2pm the delivery came 6 hours late and with most of it not there I do not recommend people order from asda they muck you around to much… Read Full Review

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“Terrible ! Never order from Asda online”

Written on: 10/04/2015 by Sadier118 (1 review written)

Driver was over 2 hours late , arrived after midnight, most of the items were subsidised with things that were not even similar ( for example: beetroot soup with mushroom gravy) i was overcharged, have been trying to get my money back for 2 weeks now. Rude and unhelpful people on the phone, promising that they would refund money to your account, never happens. Terrible experience! Spear yourself being charged for items that you not received and order from somewhere else. … Read Full Review

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“disabled scooter”

Written on: 08/04/2015 by harrison556 (1 review written)

I was not allowed to take the disabled scooter up to my father in your Arnold shop today so how is a disabled man/woman going to get down to the shop floor from the car park… Read Full Review

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“substitutes .staff poor quality items”

Written on: 08/04/2015 by gicol (1 review written)

i had regular deliveries from asda but their service got worse & worse i ordered white wine it was substituted by red wine also plain burgers sub bbq flavour these are not what i call substitutes but opposites on phoning i could not understand the language supposedly english i have also received bags of crisps sealed but completley empty freezer bags open at both ends i will be changing my delivery store… Read Full Review

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“Asda a load of rubbish,The delivery guys are brilliant ”

Written on: 07/04/2015 by Farrellfj495 (1 review written)

I am fuming with Asda,At first they were great that's because I was a new Customer ,3 wks ago they did not have Bread,Milk,eggs,butter,last wk NO MEAT,so re-ordered that night for next day guess what no meat that was lamb & pork..So now im done with poxxy Asda… Read Full Review

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“Terrible terrible terrible! ”

Written on: 01/04/2015 by Disappointedvery (1 review written)

So disappointed with asda. Their customer service and delivery service does not compare to any of the other supermarkets. They are unhelpful, forget important items like nappies, substitute way too much. Just awful. For some reason I have them a second chance. Never again. Never. Seriously go with other online supermarkets… Read Full Review

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“'What have I done wrong Daddy?'”

Written on: 01/04/2015 by uwDaugherty355 (1 review written)

Ordered a slide and swing set from Asda, paid to specify a date - only 3 of four boxes needed to build the swing turned up in time. The courier didn't want to know. It took 3 calls to Asda to make any progress. They have refunded my postage and given me a £5 voucher. But that doesn't make it up to my child who didn't understand why their present didn't turn up in time. Terrible service! … Read Full Review

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“Bad service, oh so bad bad bad!”

Written on: 01/04/2015 by IsiahWhitehead83 (1 review written)

To summarise, the driver attempted to deliver someone elses order and then got completely muddled up and it was down to me to decipher which goods were mine and which werent after two lots of orders and a dozen or so bags of groceries were randomly strewn across my back garden. There were half a dozen substitutes, half of which we turned down as they were far from like for like.To top it off asda delivered an out of date pizza and tomatoes which were on their date, a product they state should… Read Full Review

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“The worst online shopping and customer care”

Written on: 30/03/2015 by 167O'Neill (1 review written)

My online shopping never arrived. I couldn't go to other shop as I was waiting all afternoon for delivery. Nobody contacted me. So I ended up without food and nappies for my baby. Next day i called customer service and was informed that they don't know why delivery didn't come and someone will call me back. Never happened. Unacceptable situation for me. Never happened with sainsburys on line shopping. Keep far away!!!… Read Full Review

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“WILL NOT USE AGAIN”

Written on: 27/03/2015 by Guadalupep235 (1 review written)

Totally agree with the comments made here ie customer services useless, unable to make make meals as main ingredient not available rendering all the others received useless. Still waiting for a call back from the store manager despite two requests and been given a time line by customer services. Wasted a valuable Saturday which was planned for bulk cooking. Never again… Read Full Review

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“Asda Online Shopping Getting worse”

Written on: 26/03/2015 by TristenBoyle418 (1 review written)

First off, I let you know I am disabled, so going out is a huge problem for me. So using the online shopping at Asda seemed the ideal solution. However, this has proved not the case. Yesterday I ordered my shopping to be delivered today. Now, I am a vegetarian, so I choose no substitutes seeing as the last time I did a substitute they sent me an alternative containing meat. I oredered a few items that contained the promotional label, ie. buy any two for xxx. This I thought ok, so I got seperate… Read Full Review

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“FRUSTRATING CUSTOMER SERVICE”

Written on: 24/03/2015 by KaylenSmith (1 review written)

I don't understand why asda use the customer service team that they do, they need to get rid. Whenever I have needed to contact them they have NEVER helped me with my problem and its difficult to understand their accents. I end up say "pardon", "what", "can you repeat that again I don't understand what you are saying" and in the end if I manage to understand anything its ALWAYS just a generic answer they give. They never seem to help you specifically with your individual problem, its almost as… Read Full Review

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“Waste of time!!!”

Written on: 23/03/2015 by 251Greenwood (1 review written)

I have booked groceries delivery through Asda to be delivered on 22/03/15. On the day of the delivery I have received a call (with no caller ID) from the delivery driver asking me to come out to Burden Way to collect my groceries as that is where his navigation took him for E11 3RS postcode. I have advised the driver that the postcode is correct its just you can not always rely on navigation systems and offered to guide him to get to my address. When the driver eventually arrived to the… Read Full Review

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