Asda Reviews - www.asda.co.uk

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Summary

Asda Online is now one of the largest Online Supermarkets for home shopping, at ReviewCentre we have reviews written by real consumers voicing there experience about Asda UK. So why not write about your opinion on www.asda.com, it could be anything from George at Asda, Asda car insurance or even Asda Jobs.
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Latest Reviews

“WILL NOT USE AGAIN”

Written on: 27/03/2015 by Guadalupep235 (1 review written)

Totally agree with the comments made here ie customer services useless, unable to make make meals as main ingredient not available rendering all the others received useless. Still waiting for a call back from the store manager despite two requests and been given a time line by customer services. Wasted a valuable Saturday which was planned for bulk cooking. Never again… Read Full Review

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“Asda Online Shopping Getting worse”

Written on: 26/03/2015 by TristenBoyle418 (1 review written)

First off, I let you know I am disabled, so going out is a huge problem for me. So using the online shopping at Asda seemed the ideal solution. However, this has proved not the case. Yesterday I ordered my shopping to be delivered today. Now, I am a vegetarian, so I choose no substitutes seeing as the last time I did a substitute they sent me an alternative containing meat. I oredered a few items that contained the promotional label, ie. buy any two for xxx. This I thought ok, so I got seperate… Read Full Review

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“FRUSTRATING CUSTOMER SERVICE”

Written on: 24/03/2015 by KaylenSmith (1 review written)

I don't understand why asda use the customer service team that they do, they need to get rid. Whenever I have needed to contact them they have NEVER helped me with my problem and its difficult to understand their accents. I end up say "pardon", "what", "can you repeat that again I don't understand what you are saying" and in the end if I manage to understand anything its ALWAYS just a generic answer they give. They never seem to help you specifically with your individual problem, its almost as… Read Full Review

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“Waste of time!!!”

Written on: 23/03/2015 by 251Greenwood (1 review written)

I have booked groceries delivery through Asda to be delivered on 22/03/15. On the day of the delivery I have received a call (with no caller ID) from the delivery driver asking me to come out to Burden Way to collect my groceries as that is where his navigation took him for E11 3RS postcode. I have advised the driver that the postcode is correct its just you can not always rely on navigation systems and offered to guide him to get to my address. When the driver eventually arrived to the… Read Full Review

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“GOODBYE ASDA!”

Written on: 22/03/2015 by Farginsneekyicehole (10 reviews written)

Not A Happy Bunny they have put the minimum spend limit from £25 to £40! I am disabled and can only shop online at Asda,i will now be shopping online with Tesco Good buy Asda you have now lost another customer!… Read Full Review

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“Disgraceful!”

Written on: 19/03/2015 by evansmum14 (1 review written)

First time I have used Asda home delivery. I live 22 miles away from my nearest Asda so thought I would try home delivery as I love Asda products. Shocking, disgraceful delivery of hardly any of the food I actually ordered! Many of the products I ordered were replaced by other products that didn't resemble anything I actually ordered, messing up receipes that I had planned for a dinner party. I had clothing replaced for my son by more expensive products that we not what he required for his… Read Full Review

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“Delivery two hours late - no information - 20 mins on hold”

Written on: 19/03/2015 by 362Cannon (1 review written)

Seriously frustrating experience. Normally Asda deliver and all is fine- although some times the veg are not their best. But today takes the buscuit. So far the delivery is two hours late. I called after one hour to be told there was nothing they could do. Then I called back, was put on hold on for 20 minutes to be told there was nothing they could do, as they couldn't get through to the store. So as yet I have no supper for my kids and no way of knowing if the delivery will ever turn… Read Full Review

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“Continuously late on home deliveries”

Written on: 17/03/2015 by 146Humphries (1 review written)

Many times I've let it go when my delivery has been late from Asda Burgh Heath branch. Even when it once came 1.5 hours late and another time when the delivery man told me the reason he was late was because he over slept!! Today I was due a delivery between 7-9am and received a phone call at 9am to say they were running late. Now normally this is fine but I had to be somewhere today therefore the in store representative 'Nikesh' of home shopping agreed arrange a re-delivery between 4-6pm. No… Read Full Review

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“TOTALLY AWFUL. NOT SHOPPING WITH ASDA EVER AGAIN”

Written on: 14/03/2015 by Sheehanve178 (1 review written)

Decided to try ASDA again. I put through a big shop and picked an afternoon slot. Then the nightmare started. The delivery was 30 minutes late and I usually allow problems such as vans breaking down and the traffic. I phoned customer service and was laughed at and was cut off. I phoned again and asked where my shopping was. I was then told that my order had been cancelled ! The most annoying part of all this was I wasn't told. Spent hours trying to sort this mess out. Well I never had my… Read Full Review

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“BAD DELIVERY SERVICE”

Written on: 14/03/2015 by cjs010357 (1 review written)

I LOVE ASDA STORES I LIVE NEAR TAUNTON SOMERSET & RUN A HOTEL & DO WEDDINGS & BIG FUNCTIONS & PUB FOOD ECT. ALWAYS BUY TOP UP GROCERIES WHEN WE RUN OUT OF STUFF AT ASDA & WE BUY ALL OUR BREAD THERE..THATS A LOT OF BREAD !IT`S THE BEST BREAD WE CAN FIND. TAUNTON ASDA IS A GOOD STORE & THE STAFF ARE GREAT. BUT IT TAKES TIME TO GET THERE SO WE HAVE STARTED TO GET STUFF DELIVERED, INCLUDING PRODUCTS WE USED TO GET FROM OUR WHOLESALER. THIS WOULD ADD UP TO TENS OF THOUSANDS OF POUNDS WORTH A YEAR. … Read Full Review

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“Online delivery - Wouldn't bother!”

Written on: 13/03/2015 by MiltonDunn (1 review written)

Burgh Heath Store in Sutton, Surrey - Ordered home delivery for 2000-2200 hrs on Thursday 12th. It is now 0950hrs on Friday 13th and no delivery, no contact from store and no idea where my £460 of shopping has gone!Have spoken to Contact Centre twice and they say that they can't get a response from the store by phone or by e-mail. In the meantime i have no food in the house and 4 kids to feed. I can't even go to Tesco as all my money has been "reserved" for this order. What a complete… Read Full Review

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“Disgraceful Customer Service”

Written on: 12/03/2015 by Eanm498 (1 review written)

Adsa should not be allowed to be in the business of Home Delivery. Every order the systems are down causing delays or the vans broken or items are missing , where is all this stuff going. Hours of your time wasted and for me bus fares into Asda to Complete the orders myself...It is too stressful and works out too expensive to shop with Asda The Customer service Team (more expense) say they will call you back about your order and never do… Read Full Review

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“Appalling service ”

Written on: 12/03/2015 by Juliow1976 (1 review written)

Not that this review will make any difference to Asda but here goes anyway. Shopping arrived minus one bag of dairy products on a Thursday pm.. Tuesday morning still unable to get correct items delivered. So did the delivery person steel it, did it get put back onto Asda shelves for their profit? Either way once they have pocketed your money and have not supplied the goods they must be laughing all the way to the bank… Read Full Review

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“DISCUSTING SERVICE!!!”

Written on: 10/03/2015 by CARLDH20 (1 review written)

ABSOLUTLY APPAULLED BY THE SERVICE GIVEN BY ASDA. ODERED OVER £100 OF SHOPPING ONLINE, SHOPPING DID NOT TURN UP ON THE REQUIRED TIME AND WHEN WE RANG UP TO ASK WHERE IT WAS NOBODY KNEW NOTHING!! AND TOLD US THAT WE GOING TO BE REFUNDED AS THE ORDER HAD BEEN REJECTED EVEN AFTER IT HAD BEEN CONFIRMED TWICE. THEY HAVE TAKEN THE TAKEN THE ABSOLUTE MICK TO REFUND THE MONEY AND OFFERED US A POXY £20 GIFT VOUCHER FOR THE MISTAKES THEY HAVE MADE, EVEN THOUGH WE HAVE HAD TO GO HUNGRY FOR 1 WHOLE WEEK… Read Full Review

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“bad customer service, rude and unhelpful”

Written on: 05/03/2015 by CeciliaHarper (1 review written)

As i noted earlier rude customer service person who swore after turning her back to me all because I was questioning the company policy. When asked for a supervisor she called up someone (one of her freinds) working on some clothes rack to talk to me (she was much nicer). After this incident I realized that Asda is nothing but Walmart in another name. I am new to UK from the USA. At least this incident made me identify the beast behind a neutral name… Read Full Review

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“Bad Customer Services”

Written on: 05/03/2015 by Hartigan28 (1 review written)

Had a 7-9 delivery slot. This time came and passed, so I rang the customer services line and was informed that my shopping was being loaded and would be with me soon. Another hour passed this was now ten thirty at night!! So I called again as I was falling asleep and was informed the order had been rejected by the driver! I asked for what reason, possibly and accident or broken van. I also asked are customers not called and informed and was told in a IDEAL WORLD!!! So a very digruntled… Read Full Review

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“Too many short or out of date items!”

Written on: 04/03/2015 by pxMcManus258 (1 review written)

Fed up with week in week out poor shopping! Out of date or food with one day's shelf life! Tonnes of substitutes too! I have tried changing my delivery slots. No difference. O am fed up of complaining and getting nowhere too! So it is good-bye to Asda. … Read Full Review

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“bad waste off time getting it delivered”

Written on: 02/03/2015 by SebastianPittman487 (1 review written)

i brought my shopping online to be delivered got half off the items i ordered the rest was out off stock going to shop with tesco from now on as never had a problem with them… Read Full Review

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“Shockingly Bad!!!”

Written on: 02/03/2015 by Porterg387 (1 review written)

Dear Mr ----, I have ordered from yourselves on several occasions from Asda, Small Heath, Birmingham and they have never got an order correct yet. I have previously spoken to the store Manager, Mr ---- and also the Online Manager at Small Heath, both of whom have promised improved service on my next order but it never actually happens! Why is it that this store cannot ever seem to get things right? Yet when I order from Tesco I never have any problems whatsoever. Everything with this Store… Read Full Review

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“Almost dead flowers sent ”

Written on: 01/03/2015 by 6Goodwin (1 review written)

I ordered 12 red roses for valentine's day. firstly 11 roses arrived, different sizes half nearly dead. i have been sending emails and telephoneD their customer services who conveniently seem to have lost all my emails. I was told initially emails are treated in strict date order - not true, My friend who also sent flowers to same person got their cost refunded after sending email days after mine. Something is amiss with their customer services Will never use them again. DO NOT RECOMMEND… Read Full Review

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