Asda Reviews - www.asda.co.uk

★☆☆☆☆
1.4 / 5
1059
9% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Asda Online is now one of the largest Online Supermarkets for home shopping, at ReviewCentre we have reviews written by real consumers voicing there experience about Asda UK. So why not write about your opinion on www.asda.com, it could be anything from George at Asda, Asda car insurance or even Asda Jobs.
? Ask our helpful community of experts about this product or company
Asda www.asda.co.uk - Ask a question now

Media Gallery for Asda www.asda.co.uk

Asda www.asda.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

“double charged for a single delivery ”

Written on: 12/02/2016

I had £33 order just bits id run out of i amended the order cause I forgot bleach they charged me a£34 as well as the £33 but when I phoned costumes services they called me a liar I was very angry so went to my local store they weren't any help they just blamed my bank something about a ghost transation total bill so I went home and checked my statements from September until now i u noticed that a couple of days after the shopping amount has been taken out an extra payment has been taken out… Read Full Review

Visit asda.co.uk
Report this review

“What's the Point?”

Written on: 11/02/2016 by noodled (4 reviews written)

I don't often use online ordering and delivery for shopping, not impressed by any of it, but being disabled I sometimes need to rely on it when less ambulant than usual. When I do, I usually use Sainsbury's, which is generally just about OK, but as my local branch is smaller than most it has a VERY restricted range, so this time needing certain things, I thought I would try ASDA, because I know the branch has a far better range especially of certain foods- or at least it USED to have a far… Read Full Review

Visit asda.co.uk
Report this review

“no care no hope”

Written on: 11/02/2016 by Colt88 (1 review written)

3rd shopping ordered that has gone wrong ,booked for a 4-6 pm slot now sat 9.27 pm waiting for them to show two phone calls have both said the shopping is on its way . so I have a choice do I risk it and expect it to come or does my child have no lunch for school tomorrow and before you think O she can go and get something from the corner shop well I could but that would mean getting the children out of bed (as there asleep) and dragging them out in shocking weather buy hey its not like asda… Read Full Review

Visit asda.co.uk
Report this review

“Absolutely disgraceful company!! ”

Written on: 10/02/2016 by Samantha0791 (1 review written)

Where do I start with this company? Did a big food shop on the 21st of December, due to be delivered on the 23rd ( lots of Christmas food for the whole family ) time slot was between 7-8. 9 o'clock arrived, still no food, ring customer services to see what's going on- South African call centre, why?? Driver is delayed will be an hour, maybe 2. Ok, no problem. 22:45, still no food. Ring call centre to be told that they've finished deliveries for the night?? What about my food? You'll have to… Read Full Review

Visit asda.co.uk
Report this review

“utter disgrace”

Written on: 10/02/2016 by Pughkv51 (1 review written)

I had never ordered online groceries until 1 month ago and i did so with asda. I had prebooked my slot for 7-8pm 3 days in advance and i waited in at that time. 8.30 arrived and no delivery..i called customer number and was told it was on its way it would be with me in 30mins. 930 arrived still no order..i called again i was informed the driver was running late and it would be 1hr and 20mins taking me to 1150pm i said i would wait up even though i start work early and needed to be up for work… Read Full Review

Visit asda.co.uk
Report this review

“Maggot found in my food ”

Written on: 06/02/2016 by Daz88hastie (1 review written)

Me and my girlfriend bought a fruit platter from Asda this afternoon in Manchester,we have just sat down and started eating the fruit only to find a maggot in the fruit. I've spoke to customer services and was told to bring the food back and the maggot so they can investigate. I won't be shopping at Asda again as I don't know if I will find another maggot in my food… Read Full Review

Visit asda.co.uk
Report this review

“Avoid home delivery at all costs!!!!”

Written on: 06/02/2016 by jp210780427 (1 review written)

I'd give it zero stars if it was an option! I ordered food days in advance to be called 90 minutes into my delivery slot that Asda have been having issues all day and l won't be receiveing my delivery and as they have already filled delivery slots for tomorrow with other customers cancelled deliveries the soonest me and my children can expect any food is in 2 days despite it being school holidays and lm at work during only slots they have. But l could have 1 free delivery on my next order!!… Read Full Review

Visit asda.co.uk
Report this review

“Hi just had a banquet for two Asda own there is no...”

Written on: 06/02/2016 by 279Dwyer (1 review written)

Hi just had a banquet for two Asda own there is no words to describe it except for foul and inedible. so much for a Saturday night in. It's not nice and what are the stars at the bottom for there is no poor there. By the way it was Chinese food… Read Full Review

Visit asda.co.uk
Report this review

“Leaving me and my three year old with no food or money!”

Written on: 05/02/2016 by Jax264 (1 review written)

I booked a delivery from asda two days ago, after losing my job, little money or food I spent the rest of my wages on a months shop. The next day I waited for my shopping and I looked at the door as time was getting on and there was a note saying we missed you. No phone call no knock. So I called and booked for another delivery for the next day costing my mobile and they were very slow and unhelpful. The next day no one never came. I got a call to say I had insignificant funds to pay for my… Read Full Review

Visit asda.co.uk
Report this review

“IMCOMPETENT, UNCARING, CUSTOMER SERVICE....there isnt any!”

Written on: 02/02/2016 by Powers227 (1 review written)

I have twice rang regarding my daughters deliveries from Asda, each time over the last 6 weeks, something has been wrong, but this last order was more wrong than right. I have rang up Asda, cant speak to a manager, palmed off with dreadful English, ended up putting the phone down on him! never again. Asda you need to retrain staff and quick. You have lost two more customers… Read Full Review

Visit asda.co.uk
Report this review

“Most Appaling”

Written on: 01/02/2016 by YoselinBullock (1 review written)

DO NOT USE ASDA HOME DELIVERY! They are utterly useless! We ordered for delivery yesterday between 5-7. By 9:30pm they still hadn't got it to us and hadn't rung us even after we chased them several times. Today I've again had to chase them 3 times and finally (and only after making an official complaint) did they say they have no drivers and wont' get the shopping to us. This is twice now so when I said I won't use the service again the best they can offer was a few quid good will that's… Read Full Review

Visit asda.co.uk
Report this review

“Don't bother - cheaper for a reason”

Written on: 30/01/2016 by 48Huffman (1 review written)

Started shopping with Asda online. Late deliveries, lots of substitutes or missing items, extra items I didn't order but had to get them to collect later... those were the good days! Two none deliveries have now lost my custom of over 8 years. Once the delivery man didn't turn up as he was running too late... I had to shop at 1.00am that morning. Second time Asda simply cancelled the order. No call or email to warn me either time, I had to call and find out. They seem to have no way to sort… Read Full Review

Visit asda.co.uk

Noodled's Comment

Written on: 11/02/2016

What makes you think they are cheap? The adverts have got to you.

Reply to this comment
Report this review Read 1 Comment

“no worse service than this experienced from online...”

Written on: 29/01/2016 by Warrenh192 (1 review written)

My Christmas groceries delivery was ordered weeks in advance, for delivery on 22 December. They rang me on the evening of 22nd to say it wouldn't be coming - with no explaination! Offered me a 5 hour time slot in the middle of the following day, which I explained I couldn't accept due to other commitments. We agreed on 1-3pm. They came at 12.30, before I got home, and then told me I'd missed my delivery! Despite numerous phone calls I'm still waiting for my refund for the payment they still… Read Full Review

Visit asda.co.uk
Report this review

“Expected a much better service- got a cheap one! ”

Written on: 27/01/2016 by ParisCormier1947 (1 review written)

My sister already wormed me, that she's had a terrible experience with them bring almost out of date items! But as I was stuck and couldn't get to the store; I placed an home delivery order and had ordered pampers size 4, to my disbelief Asda delivered size 5+ and 6+. I called the customer service to asked them to pick them up as my twins won't be needing those sizes and if they were going to substitute not pampers! It's like someone asking you to wear a different size of clothe ( 2 - 3 sizes… Read Full Review

Visit asda.co.uk
Report this review

“Rubbish Service”

Written on: 27/01/2016 by Mendozact292 (1 review written)

Well yet again Asds click and collect have cocked up..... Ordered £137 worth of groceries to pick up and find when I get it home £30 of items missing,.. I phone customer service who take down all the details and will have things sorted in the morning... Oh no... Customer service call me at 8.15 a.m. to tell me that the store manager (Slough, Telford Drive) will call me to arrange to deliver or refund these items by 10 a.m. so I can get on wth my day.... No surprise as received no phone call… Read Full Review

Visit asda.co.uk
Report this review

“Asda groceries - worst of all supermarkets”

Written on: 27/01/2016 by Chrissw12 (1 review written)

This is really the worst home delivery service I've ever had from any supermarket. We ordered a monthly shop from Asda online, for delivery between 8-10pm. At 10.25pm we called to ask what was happening, and were told 'no problem, it's on it's way and will be there in 5 minutes just hang on or call back then'... No delivery arrives. So we wait until 10.45 and call back, but the phone line closes at 10.30pm so it becomes clear why we were asked to wait 5 minutes. Still, we were specifically… Read Full Review

Visit asda.co.uk
Report this review

“Charge you for groceries you've not been given!,,,”

Written on: 25/01/2016 by Uroberts (1 review written)

I have ordered groceries from Asda online and collected from our local store in Kingston Upon Thames. The service is appalling, you wait longer than you could shop. In addition to this they constantly forget items and once I was a whole bag missing and never got my money back, they never ring back or respond to online messages. Don't be fooled into thinking they are cheap you'll pay much more and never be happy… Read Full Review

Visit asda.co.uk
Report this review

“Disgusting Service - rude staff”

Written on: 17/01/2016 by MadilynnHays453 (1 review written)

I am absolutely disgusted with the terrible level of service I received. The items I had ordered were out of stock, and replaced with a ridiculous alternative, I did not receive any correspondence to let me know they had been substituted, drove 10 miles to pick them up, only to realise it had been a complete waste of time. I called to complain, the lady I spoke with assured me I would be refunded and that she would send me a £5 voucher for my inconvenience. That was a week ago - neither have… Read Full Review

Visit asda.co.uk
Report this review

“hopeless”

Written on: 15/01/2016 by PhilipMichael (1 review written)

Ordered and paid for a slide from Asda Direct(electronically from a store, with some difficulty even after being helped by a member of staff) on 2nd January for my grandson's first birthday (13th January). I paid extra for home delivery which was promised by 8th latest. Didn't come. On 9th rang Asda Direct and told it would be checked and they would ring back. No one did, so went to store. They rang the office; a girl there said it was on the way, guaranteed arrival next week. Didn't come. Then… Read Full Review

Visit asda.co.uk
Report this review

“Waste of time”

Written on: 13/01/2016 by fsmith31 (1 review written)

After not receiving my order I rang asda to find out that there had been an error in payment and the bank had not released the funds in time. (Time slot being midnight till 9am) This could have been avoided by asda contacting me via email or text and I could have had my shopping delivered but no Asda are too lazy to inform customers of errors. I rang asda and after 20 minutes of arguing who was at fault the woman finally agreed that asda should have informed me of the problem and the probable… Read Full Review

Visit asda.co.uk
Report this review
overview
asda.co.uk