Asda Reviews - www.asda.co.uk

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Summary

Asda Online is now one of the largest Online Supermarkets for home shopping, at ReviewCentre we have reviews written by real consumers voicing there experience about Asda UK. So why not write about your opinion on www.asda.com, it could be anything from George at Asda, Asda car insurance or even Asda Jobs.
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Latest Reviews

“bad customer service, rude and unhelpful”

Written on: 05/03/2015 by CeciliaHarper (1 review written)

As i noted earlier rude customer service person who swore after turning her back to me all because I was questioning the company policy. When asked for a supervisor she called up someone (one of her freinds) working on some clothes rack to talk to me (she was much nicer). After this incident I realized that Asda is nothing but Walmart in another name. I am new to UK from the USA. At least this incident made me identify the beast behind a neutral name… Read Full Review

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“Bad Customer Services”

Written on: 05/03/2015 by Hartigan28 (1 review written)

Had a 7-9 delivery slot. This time came and passed, so I rang the customer services line and was informed that my shopping was being loaded and would be with me soon. Another hour passed this was now ten thirty at night!! So I called again as I was falling asleep and was informed the order had been rejected by the driver! I asked for what reason, possibly and accident or broken van. I also asked are customers not called and informed and was told in a IDEAL WORLD!!! So a very digruntled… Read Full Review

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“Too many short or out of date items!”

Written on: 04/03/2015 by pxMcManus258 (1 review written)

Fed up with week in week out poor shopping! Out of date or food with one day's shelf life! Tonnes of substitutes too! I have tried changing my delivery slots. No difference. O am fed up of complaining and getting nowhere too! So it is good-bye to Asda. … Read Full Review

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“bad waste off time getting it delivered”

Written on: 02/03/2015 by SebastianPittman487 (1 review written)

i brought my shopping online to be delivered got half off the items i ordered the rest was out off stock going to shop with tesco from now on as never had a problem with them… Read Full Review

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“Shockingly Bad!!!”

Written on: 02/03/2015 by Porterg387 (1 review written)

Dear Mr ----, I have ordered from yourselves on several occasions from Asda, Small Heath, Birmingham and they have never got an order correct yet. I have previously spoken to the store Manager, Mr ---- and also the Online Manager at Small Heath, both of whom have promised improved service on my next order but it never actually happens! Why is it that this store cannot ever seem to get things right? Yet when I order from Tesco I never have any problems whatsoever. Everything with this Store… Read Full Review

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“Almost dead flowers sent ”

Written on: 01/03/2015 by 6Goodwin (1 review written)

I ordered 12 red roses for valentine's day. firstly 11 roses arrived, different sizes half nearly dead. i have been sending emails and telephoneD their customer services who conveniently seem to have lost all my emails. I was told initially emails are treated in strict date order - not true, My friend who also sent flowers to same person got their cost refunded after sending email days after mine. Something is amiss with their customer services Will never use them again. DO NOT RECOMMEND… Read Full Review

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“Rip off ”

Written on: 26/02/2015 by BroderickDillon429 (1 review written)

Asda online shopping is the worst experience by far! I have used their service 4 times the third time my delivery did not turn up but was charged. I have contacted the customer service it has been a month and I nave not received my refund still waiting for an outcome. My emails are ignored as well as my phone calls. I should of known not to use them from my first order as they didn't have a book I ordered but sent me a substitute (how can you substitute a book?) overall rubbish service and a… Read Full Review

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“Online shopping and delievery service " what a joke"”

Written on: 24/02/2015 by Maldonado194 (1 review written)

Home delivery service is non existent, 24 hours later still no shopping !! Night manager not trained up to use the system to located our shopping , day manager not returning any of my calls. Terrible service and one I won't be using again!!!! … Read Full Review

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“Atrocious Customer Service - just plain rude and unhelpful”

Written on: 21/02/2015 by Elsiez435 (1 review written)

Asda's drivers are rude, unhelpful and do not know what good customer service is. They will dump the crates outside your door and tell you to help yourself to your items. Apparently, this is Asda's company policy. Making complaints to the Complaints Dept is ineffective; they fully support the drivers' action and do not make any attempt to improve their service. Shall use Sainsbury's delivery; Asda's customer service is shoddy; Asda treat you like dirt. … Read Full Review

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“ASDA is the worst service I have ever experienced. My...”

Written on: 20/02/2015 by Zoiea267 (1 review written)

ASDA is the worst service I have ever experienced. My driver never arrived with my groceries when booked 6-8pm. I waited an hour after delivery time and though driver was running late only to discover upon calling the customer services desk that the driver "had delivered" the groceries but no one was in. Which was a lie! They never phoned or knocked or anything. Customer services were very unhelpful and advised me that I would have to rebook the whole thing. NO ACCEPTABLE! I will never order… Read Full Review

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“The Odd Problem but Very Good Mostly”

Written on: 17/02/2015 by Poldweia (2 reviews written)

I am currently off sick, so it serves my purpose to order my shopping online. Apart from the odd item being out of stock, and the day that the delivery driver accidentally drove drove off with my Christmas booze, (I got a refund) I have had mainly posititve experiences with ASDA. My only real complaint is to do with substitutions, I always order Yeo Valley Organic milk, but this is often out of stock, but instead of givng me Asda organic instead, or indeed just plain milk, they invariably… Read Full Review

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Poldweia's Response to Poldweia's Review

Written on: 18/02/2015

Update. I spoke too soon Today my order was delivered an hour early and I was overcharged by £11.40. They charged £2.85 each for the red peppers I ordered (I had ordered 5 at 57p each). When I told the delivery driver he shrugged his shoulders and said I needed to phone Customer Services as it wasn't his problem. He was also annoyed that I sent some subs back as they bore no relation to what I'd ordered. The Call Centre was very good and were helpful, but I would mark down my review if I could based on that rude delivery driver.

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“Waste of time and money”

Written on: 17/02/2015 by Lexie104 (1 review written)

I ordered my weekly shopping online with asda as I had had an opperation and wasn't able to go shopping. My order arrived on time and the delivery guy was very nice and friendly. I unpacked my shopping to find that all of the bakery items I had recieved went out of date the next day and my meat items were due to go off in 2 days time, not my idea of a weekly shop. I also ordered a school jumper aged 5/6 which is what the ganger said but taking the jumper off the hanger the size was actually 6/7… Read Full Review

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“Park head forge not happy to help”

Written on: 15/02/2015 by PatHughes (1 review written)

While shopping in park head forge branch I asked for help from a colleague in the George dept. after giving me a dirty look for interrupting her conversation with another member of staff she shouted across the shop to ask someone if they had the item in my size she said no and promptly continued her conversation. I then continued with my shopping, whilst looking for lentils I stopped a member of staff to ask where they were and was told they didn't work in that department and they walked away… Read Full Review

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“never again absolutely rubbish”

Written on: 12/02/2015 by helenlucas1967 (1 review written)

Ordered 2 wardrobe's anagainstets of draws told they would be delivered on the 27th jan, guess what they never arrived, rang customer services in a south Africa of all places, staff didn't have a clue, told every time my stuff was at the dispatch warehouse and would be delivered by 19:00,then I'm told I would get a call to arrange delivery next day,guess what no call, this goes on for 8 days, then I'm told they have lost part of my order but they were not sure which so they were going to… Read Full Review

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“NEVER EVER SHOP ONLINE WITH THEM!”

Written on: 08/02/2015 by cmHuffman1990 (1 review written)

I will never ever shop online again with Asda. Second time today i have not had my delivery. I have sufficient funds in the bank, order went through all fine with an email sent, then the next day i wait in and no shopping, go online to find my delivery has been cancelled. I call them and they pass the blame onto the bank, even though the funds had been confirmed. Always have an indian talk to you on the phone with no sympathy whats so ever, and they always ask whether i want the shop for the… Read Full Review

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“lots of useless substitutes”

Written on: 07/02/2015 by Hopkinslc453 (1 review written)

Fed up with lots of useless substitutes not even close to what I ordered. Fed up of having to go back out and do shop. Will not use again as enough is enough… Read Full Review

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“No more online shopping !”

Written on: 06/02/2015 by Wilf05 (1 review written)

After shopping with Asda form nearly 30 years, I have to say that the online shopping experience has made me go else where. Awful service which after waiting for 2 days for my shopping I asked for a Refund. Had many phone calls of which where not in this country so hoping that I'm not charged premium rates. Sad really as I always liked Asda Hunts Cross but don't like being treated like that… Read Full Review

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“adsa direct refunds”

Written on: 06/02/2015

i ordered goods early jan they arrived on time sent back on the 12th of jan still awaiting refund after calling 3 times and each time i have been told it has been sorted!! email arrived refund processed please wait 3-5 working days,three weeks later i am still waiting. i strongly advise you Noy to buy from Asda, appalling service!… Read Full Review

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“poor delivery”

Written on: 05/02/2015 by TuLK (1 review written)

Some apples ran away from the bag, and after I found one broken egg. Off course I had to clean the fridge a bit, and the musli bag (next to eggs) was sticky. The delivery guy wasn`t rude, but he not even tried to be nice. (I was a delivery guy before, and I think that is part of this job) It`s not enough for a refound, but I will try another companies… Read Full Review

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“Asda STEALS money”

Written on: 05/02/2015 by PeterCohen (1 review written)

I'd give Asda online grocery shopping no stars but that's not an option. Order placed last week for delivery on Thurs 29th January. Phone call received from Asda to advise that the order would be cancelled as due to the bad weather they weren't doing deliveries. I noticed that the money for the order was on hold with my bank and the funds not released back to me despite the order being cancelled. After speaking to Asda 4 days ago asking them to release the hold on my funds, I spoke to the… Read Full Review

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