Asda Reviews - www.asda.co.uk

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Summary

Asda Online is now one of the largest Online Supermarkets for home shopping, at ReviewCentre we have reviews written by real consumers voicing there experience about Asda UK. So why not write about your opinion on www.asda.com, it could be anything from George at Asda, Asda car insurance or even Asda Jobs.
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Latest Reviews

“Extremely poor service!”

Written on: 23/12/2014 by GeovanniDuggan420 (1 review written)

I placed my first online order with Asda four weeks ago and when my order arrived I had a number of short dated fresh goods. I rang customer services and the items were refunded so thinking this was a one off error I placed an order the following week. My second order also had short dated items so again I rang customer services. After my third shop which also had yet again short dated items, the home shopping manager at the store reassured me that they would run a spot check on my next order to… Read Full Review

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“first time last time”

Written on: 13/12/2014 by mdPhillips414 (1 review written)

really unhappy whole order was a mess sadly, didn't realise till checked later. I had ordered popping candy and thought these will be normal sized bars they were miniature bars. I also ordered ice cream wasn't in stock so they sent me a miniature ice cream oh dear! Then the worst part came....I thought great I have Christmas meals with crackling but no it was standard sliced meat in apple sauce with...very basic potatoes. well I spent £29.00 that was a waste and won't ever do it again… Read Full Review

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“Asda Cardiff Bay Rancid Chicken scandal”

Written on: 10/12/2014 by Powers474 (1 review written)

Just opened a sealed whole chicken that was bought earlier this week as part of a 3 for £10 deal. It has been stored in our new fridge so I can be sure that the temperature has been constant and its sell by date is today (1oth December 2014). After several long phone calls to complain we eventually got through to 'Joanne' in customer services who frankly couldnt care less. Her suggestion that we drive to and from the supermarket (a return journey of maybe an hour) for an exchange carcass was… Read Full Review

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“DONT GIVE THEM YOUR HARD EARNED MONEY”

Written on: 09/12/2014 by AFQ1984 (1 review written)

I have never in my life dealt with such people. I forked out quite alot of money for a 3 seater sofa 10 weeks ago and its still not here. I have been told nearly every day the sofa has left the warehouse yet the couriers know nothing about it.3 weeks late it is now is and as xmas is fast approaching im at my witts end. I have complained every day and via email and now they dont even reply. £30 of asda online vouchers I have. No knowledge where the 3 seater sofa is or when I will get it but… Read Full Review

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“Terrible terrible customer service”

Written on: 07/12/2014 by mnCarlson123 (1 review written)

Asda grocery home delivery Ordered for Thursday 8-10pm; called customer services at 10.15pm and they said they had no info but said that the delivery could turn up at any time, so if I wanted to go to bed I should leave a note and the store would call the next day. Did that at 11pm and went to bed; heard the van in the drive at 11.30pm but they saw the note and left. Waited till midday the next day but no call, so I called customer services again. Again they said they had no Info but that they'd… Read Full Review

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“Never Using Again”

Written on: 05/12/2014 by tkavery (1 review written)

It has been a full 24 hours since my shopping was supposed to be delivered, having booked a time slot I'd planned my families day around it but then my alloted time came and went without so much as a phone call. We waited half an hour before phoning them and was told someone would phone us back when they found out what was happening, still waiting. This went on until 10 at night, we called and were told we'd be phoned back with a solution but this never happened. By 10pm we'd had enough and got… Read Full Review

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“Still waiting”

Written on: 04/12/2014 by snMiller92 (1 review written)

Placed my order for 1december '14 delivery 8-10pm slot. Got email for 1 hour window 8.30-9.30pm. No delivery at all. Called customer services and was kept in queue for 20 mins and was then told system has closed for the night and can't help at all. No call from driver and no delivery and no idea where it is.:-(… Read Full Review

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“Disgusting and Rude Service!!!”

Written on: 02/12/2014 by adamelia (1 review written)

I've usually had very bad experiences with Asda, The many times that I've ordered from there has left me in utter disappointment and this order was no exception. The driver had called my landline with a withheld number which he then proceeded to ask me to go downstairs (i live on the first floor. my block does not have a lift because this is the only floor) to collect my shopping, keep in mind I had purchased well over £100, mostly on nappies and other baby products. At the time I was home… Read Full Review

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“Charged differently to the online price”

Written on: 02/12/2014 by Alanaq140 (1 review written)

I ordered 2 x Philadephia cheese @ £1.00 each. When the order came a few days late I found I had been charged £1.87 for each. Rang customer service who said that in the Terms and Conditions it says that Asda chagre the price listed on the day of delivery not the day of ordering!! Been looking at the website just now and its still £1. Robbers… Read Full Review

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“Delivery no show”

Written on: 01/12/2014 by Stacey1992 (1 review written)

Absolutely disgusted by asda I didn't even want to give them one star to be honest over hour and half late on delivery still never showed person was rude on the phone I'm not expecting to receive my goods this side of Christmas! Customer service is shocking I work all day till late in the evening so didn't expect to have to stay up to then be told won't be here for 2 hours later then it was meant to never ordering again disgusting! If I knew they was late with deliveries or never show I… Read Full Review

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“Appalling Service for Asda Chesser ”

Written on: 01/12/2014 by 294Daniel (1 review written)

I would like to complain about my local Asda store & the appalling customer service which I receive every time I have telephoned their home delivery managers., My points which are clearly been constantly ignored are the following, not forgetting my order is hardly ever under £150 per week. 1. Delivery constantly late although I pay for a 2 hour slot. 2. The drivers call my mobile & give me attitude for them not getting access to the back door of the building, as it's convenient for them. 3… Read Full Review

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“change to a decent supermarket”

Written on: 30/11/2014

A few years ago, we found the Asda delivery sevice very poor. Eggs would nearly always be broken, and often items would be missing; usually getting a rebate and having the hastle of fighting through traffic to visit the store in the town centre anyway. So we changed to Tesco or Sainsburys. Oh bliss! Their service was far superior. My daughter ordered our Christmas shop from Asda a few days ago for delivery yesterday. Guess what; lots missing! We phoned three times.asda said they would phone us… Read Full Review

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“refund”

Written on: 30/11/2014 by collind (1 review written)

I placed an order on the 8/10/14 made my payment . was told the goods would be delivered on the 17/11/14 waited in all day . This was after ringing 3 days beforehand to confirm the goods would be delivered on said date . nothing arrived . rang customer services to be told they had put the wrong order on the van . canceled my order and to date I'm still waiting for my money back . wish I'd have read reviews before placing my order . absolutely diabolical service . asda you owe me 260 pounds… Read Full Review

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“manager and staff at Walsall branch”

Written on: 29/11/2014 by TracyChris (1 review written)

my friend and I do our regular shopping in your Walsall branch and would like to commend all the staff there. In contrast with Tesco who are unwilling to help customers, your staff, even those filling out orders, are only too willing to assist. As we are disabled, and therefore go shopping early we don't know the other staff well, but they too need commending. Your manager is excellent!! We can only admire the way he has handled the 'Black Friday/Saturday'. Having seen the Manchester stores… Read Full Review

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“Never again!”

Written on: 29/11/2014 by NatalieRoy287 (1 review written)

Placed an online grocery order for my weekly shop. On the day of delivery Asda called to say there were no drivers for delivery!! So they re - scheduled my delivery for the following evening. Order arrived....some items not mine! When packing away my shopping I noticed half of my order missing. Called customer services....12 mins on hold....For them to say the store will call me sometime to arranged delivery!! Err how about I want my delivery now please. What a useless shopping delivery… Read Full Review

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“Terrible delivery service!”

Written on: 28/11/2014 by VioletGentry (1 review written)

I am writing to express my concerns about my recent online purchase. I would like to bring to your attention the fact that I received extremely poor customer service regarding to my last online shopping, which took place on November 27, 2014. I order from you 74 items on 25 November 2014 for £111.29, which was not carried out on the previously booked slot 12pm – 2pm on Thursday, November 27, 2014. My husband made a call to the customer service later on the afternoon to get information… Read Full Review

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“not great”

Written on: 26/11/2014 by Kelly354 (1 review written)

I have used asda delivery a lot over the last few years, been ok service. Normally on time, items have been missed or swapped items not anything like original ordered but recently their service was really bad. My shop never arrived but it was the way they handled it which will mean I won't use them or recommend. 5 calls made by me over 3 days and 2 on line contacts to find out what happened and to arrange another delivery but no contact back at all. Over a month now. I have now used Tesco and… Read Full Review

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Sharon12Castle's Comment

Written on: 27/11/2014

Yep, same experience I had. Tesco for me now. Asda don't appear to care about their customers.

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“don,t”

Written on: 26/11/2014 by norwichkissofdeath (1 review written)

do not be tempted absolutely useless … Read Full Review

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“good service at reasonable price.”

Written on: 22/11/2014 by Chrisq232 (1 review written)

I have 1 to 2 deliveries a week. Deliveries were always made on time and on occasion when items arrived in unsatisfactory state, refund were given without any hassle. Saves me a lot of time and trouble, I would recommend it to others… Read Full Review

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“Inconsiderate!!!!!! '' ”

Written on: 19/11/2014 by Napiermi230 (1 review written)

I Live on the second floor no lift. Delivery drivers asked me to go down and collect my shopping with a baby. They refused to help. Wat was the point paying delivery charge for having your shopping left on downstairs,never going to any asda store or shop online ever again with asda. Telling all friends and family to do same… Read Full Review

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