Asda Reviews - www.asda.co.uk

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Summary

Asda Online is now one of the largest Online Supermarkets for home shopping, at ReviewCentre we have reviews written by real consumers voicing there experience about Asda UK. So why not write about your opinion on www.asda.com, it could be anything from George at Asda, Asda car insurance or even Asda Jobs.
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Latest Reviews

“Worst customer service ever!”

Written on: 24/07/2016 by Mckin123 (1 review written)

Was told at 6.30pm that there were no delivery drivers available to deliver my shopping, my slot was at 4 to 6pm. I then had to wait 2 days before they had another slot. When I did get my delivery there were items missing and plus the delivery driver was not very helpful. Also asda customer service take forever to answer the phone!… Read Full Review

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“Absolutely disgraceful ”

Written on: 19/07/2016 by Gravesey68 (1 review written)

Well what can i say, apart from asda groceries are an absolute joke. I placed an order which was delivered on the 26/6/2016. The funds were taken from my account on the 27/06/2016. They owe me a refund of £14.78. I have been o the phone quite a few times to thier contact centre (also an absolute joke, they lie on the phones, give wrong information and wouldnt know customer service if it bite them on the backside) its now the 19/07/2016, dispite being promised the refund had been processed the… Read Full Review

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“Absoloute disgrace asda”

Written on: 17/07/2016 by Josiem99 (1 review written)

After having a little troube with the asda app, I persisted and used me desktop to complete my £90 shop. Today, on delivery day I was hanging washing, went to answer te front door to a friend to find an asda card at 3.03pm to say they had tried calling at the door and phoning my mobile. The card give me a number to call. Called the number to be answered by someone as unhelpful and cold as I've every experienced of customer service advisors. They advised they would rearrange delivery if I… Read Full Review

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“Disgusting customer service”

Written on: 17/07/2016 by Tracystevens39 (1 review written)

First time online shopping ordered £142.15 shopping paid with my card. All ok delivery die between 10-2 today!! No more emails calls re shopping. Card company Called early this morning to ask if I authorised this I said yes all ok. At 1135am delivery driver (lovely man) knocked door embarrassed to only have 2 shopping bags and no paperwork he said this is all I have?? I called asda they are about as much help as a chocolate teapot! I was told that "well someone comes in at 5am and if the order… Read Full Review

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“Shabby”

Written on: 16/07/2016 by noddy1950 (1 review written)

I've shopped online with Asda for quite a while now but lately the quality of service has been poor. I have no problem with the delivery drivers,they are always nice and polite but either part of order has been mislaid or the goods delivered have a very short use by date, last week I ordered flowers which is a regular thing for me, they were dead or dying within two days on wrapper they said they'd last 10 days at least. Not good enough. I am seriously considering using Morrison's for my next… Read Full Review

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“Very poor service”

Written on: 16/07/2016

My last three orders have all been wrong, with things missing and being told they can redeliver within the next couple of day, which is no good when you need what you have ordered, very poor service… Read Full Review

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“Totally Incompetent!!”

Written on: 11/07/2016 by SelahDonovan161 (1 review written)

Ordered 2 items. 1 Borneo Garden Double Lounger @ £299 plus 1 Borneo Garden Sofa 5 piece set @ £499. Lounger was delivered in one box (screws missing so could not be used and still waiting for them to be sent now 7 days on!!). The second box taken off the lorry was 12" x 12" high and contained a child's seat for a swing!!!!! The paperwork was very clear and my two items were listed on there. My question was how on earth could the warehouse staff mistake a seat for a swing instead of an… Read Full Review

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“Food contaminated with washing machine detergent - NO...”

Written on: 10/07/2016 by 315Lockhart (1 review written)

I took delivery of my order last week, and by the time I had finished unpacking it I had figured out (or rather my wife had) why every item felt slimy. It was covered in washing machine detergent. By the end my hands were actually sore and stinging around the nails from the detergent. Bottles of coke (the last thing I looked at) had rivulets of powdery slime down them. Most of the boxes were soggy. At first I put it down to excess condensation and I could not smell the detergent because I have… Read Full Review

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Soniccount's Comment

Written on: 14/07/2016

They have done this to my shopping with bleach agreed to replace the shopping then took the money from my account again . So I paid twice for contaminated shopping without agreeing to pay for the second lot , lots of promises that they will call and do not , the only reason I use this service is because I work away from home and my wife has terminal cancer and can not go and do a big shop by herself.
To make matters worse them taking two lots of money caused a direct debit to bounce.

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“Terrible service”

Written on: 04/07/2016 by ArelyMcNeil (1 review written)

First time shopping online with Asda and definitely the last said we were not at home but we were so cancelled our order no apology no nothing never again tescos would knock asda into tin hats off to tescos in the morning!… Read Full Review

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“NEVER AGAIN”

Written on: 03/07/2016 by Skinner87 (1 review written)

Did online order for delivery for a holiday cottage we were staying in with family, long and short of it is ... we never got it, 7 phone calls later it was deliverd to someone else..... having said many times to many people I spoke to that were still waiting, we had to go out and find a supermarket at 9pm at night because there were things we needed for r granddaughter the following day... milk, morning goods, milk, and nappies ect ect, NEVER AGAIN WILL WE USE ASDA DELIVERY OR SHOP IN STORE… Read Full Review

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“Take money from your account without delivering”

Written on: 02/07/2016 by Conrad457 (1 review written)

First few deliveries ok, then they delivered 13 substitutions that were totally useless and had to be refunded. The driver only counted 10 so I was owed money. To appologise for this they gave me a paltry £5 voucher. Next time I shopped £114, they never bothered to knock the door, just said in a call "I've been to yours, you weren't in, I'm not coming back." So called customer service in South Africa, what a joke, totally useless. Then they had the cheek to steal the £114 10 days later after… Read Full Review

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“Shocking customer service ”

Written on: 26/06/2016 by Sweetdeathly (1 review written)

Asda have a shocking customer service. Items were missing from my order,contacted the help line and they couldnt get in touch with the local store. Every time we call now we get told the person we need to speak with is in a meeting and Will get back to us. I am a unemployed single parent and I am on a tight budget. I am thinking of shopping else where in the future because the service and how they treat you is disgusting… Read Full Review

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“Two online orders...Nothing I ordered available”

Written on: 22/06/2016 by ypHawkins294 (1 review written)

I made 2 online orders (13/06 &14/06) for collection at the Bexleyheath store (collection 22/0/16 between 12.30 and 2pm.) Received a phone call, I guess that is positive, at 8am on 22/06 to say that everything in my orders would have to be substituted... In my opinion it's a bit hard to substitute 25 brown coconuts that are needed for a coconut shy on Saturday 25/06. Called customer service and told that this is just the way they work!!! Will never shop at ASDA again… Read Full Review

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“Bloody Mary Mocktail Soup!!!!”

Written on: 12/06/2016 by Marlies63 (1 review written)

This review is definitely not regarding customer service and delivery service (because I think everybody knows these two services are well below par and I no longer order for delivery from Asda for that reason). This review is regarding the Bloody Mary Mocktail Soup..OMG! It's delicious!!!! If you like a little spicy kick and a guilt free, tasty and filling soup, I would highly recommend. It's a shame it's a 'limited edition'. I'll buy it as much as I can while it's on the shelves. Yummmm! A… Read Full Review

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“shocking service”

Written on: 11/06/2016 by Gillian1979 (1 review written)

this is the second time and the last time i will do an online shop with Asda....shocking customer service.Items were missing from my order,contacted the help line twice and they could not get in touch with local store so i have requested a refund. would never recommend to anyone iceland and tesco way better i will be going back to using them !!!!!… Read Full Review

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“Online order arrived but with the whole chilled goods...”

Written on: 07/06/2016

Online order arrived but with the whole chilled goods missing. 13 items to be exact. 1 carrier bag for some bananas that did arrive. The rest was juice cans and dog meat. Phoned the 0800 number, they said wait on a call to arrange re-delivery. Waiting 5 hours then phoned back to be to,d the driver did a refund at my door! Eh no he didn't as he was driving away as I ran after him To tell him stuff was missing. So after a horrendous phone call with someone who's accent I could not understand, she… Read Full Review

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“Never will do a home grocery shop again!”

Written on: 07/06/2016 by AbdielLowe233 (1 review written)

I used to get my home deliveries from Asda each week as always thought was good value for money and quality ok. However, my last 4 grocery deliveries were so appalling I vow never to use them again. I didn't get the groceries in my slot, which can happen sometimes if the driver is so busy, but I didn't get an apology. All my fresh salad and veg were "use by" on the date I received the items. Err... Don't think going to eat them all at 10pm at night! The other fresh items were OUT OF DATE!… Read Full Review

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“What a shower of moronic idiots who work for asda”

Written on: 25/05/2016 by Jayne bolton (2 reviews written)

Hi I did an online shop on 25th April I was sent substitute cigarettes which I don't smoke The driver did a refund at the door I ordered 6 packs but I was supposedly refunded for 5 it took me a week of calls to get it through to them that I was owed for another pack I was then refunded for the one pack but not the other 5 that amount was 29.45 they was adamant that I had been refunded for them I got in touch with the Ceo at head office who investigated the matter but he said as the driver had… Read Full Review

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“Great service”

Written on: 18/05/2016 by gcMeredith439 (1 review written)

1st online grocery shop, from Antrim Asda was very pleased with the service from the delivery driver...didn't get his name unfortunately! He was very helpful and explained all the delivery process to me, from the bill set up and the alternatives offered. Very friendly manner and overall very impressed with the service provided from the driver! Will be continuing shopping online… Read Full Review

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“Terrible !!!”

Written on: 17/05/2016 by 1991Willis (1 review written)

I ordered a substantial quantity of garden furniture from Asda online. When the largest of my three sets was delivered the courier told me that it required a sack barrow to move but they couldn't fit one in so the rolled it from down my road to my back garden. Upon opening the item the table and one chair was damaged. I immediately rang asda who told me the items were out of stock . As I had purchased lots of items with another set due to arrive at a later date I asked if they could give me a… Read Full Review

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