Asda Reviews - www.asda.co.uk

★☆☆☆☆
1.4 / 5
956
9% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Asda Online is now one of the largest Online Supermarkets for home shopping, at ReviewCentre we have reviews written by real consumers voicing there experience about Asda UK. So why not write about your opinion on www.asda.com, it could be anything from George at Asda, Asda car insurance or even Asda Jobs.
? Ask our helpful community of experts about this product or company
Asda www.asda.co.uk - Ask a question now

Media Gallery for Asda www.asda.co.uk

Asda www.asda.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

“Brought only half of my shopping and refused to refund”

Written on: 29/05/2015 by Oliverr29 (1 review written)

Poor customer services… Read Full Review

Visit asda.co.uk
Report this review

“Terrible Customer Service - Buy from Asda at your own...”

Written on: 27/05/2015 by muatez (1 review written)

I purchased a BBQ online from ASDA George. Said it takes 2 to 3 hours to build. BBQ arrived and i started building it. 3 hours in and almost finished notice there was an important piece missing! Essential to its operation and safety! I called ASDA the next day to send me the missing piece ASAP as I needed the BBQ for a family gathering. They said i would have to wait 48 hours. Cut a long story short which included about 5 calls to customer services and an email to the CEO they want me to… Read Full Review

Visit asda.co.uk
Report this review

“Online groceries poor quality of fruit and vegetables ”

Written on: 25/05/2015 by Burtonif1951 (1 review written)

The fresh fruit and vegetables were poor quality Most only had one day left on the sell by date ,disappointed as I had done full weeks shopping Had to bin a lot of it within days,grapes and bananas were thrown away the next day as had fungus on it. Will not be shopping online again … Read Full Review

Visit asda.co.uk
Report this review

“asda home delivery”

Written on: 22/05/2015 by smithgraham48 (1 review written)

ive had several asda home deliveries genrally good. fresh food with sell by dates is a serious issue they are always and I mean always very short or eat same day this is wrong as we have a weeks shopping. this has happened every time. so now I have moved to another retailer. if asda get it right I will come back… Read Full Review

Visit asda.co.uk
Report this review

“I wouldn't even give 1 star”

Written on: 19/05/2015 by Harrisub8 (1 review written)

I ordered my shopping for home delivery. For yesterday. I received 1/3 of my shopping. I complained as this isn't the first time but they did rectify it immediately previously. I was told someone would redeliever if not someone would call me back. Even the delivery driver tried calling the store but that was even a big ask of him. Then I said I would call as he seemed more interested in going for a fag! I had no call back so I called again they said someone would call me today. I waited… Read Full Review

Visit asda.co.uk
Report this review

“donuts past date”

Written on: 17/05/2015 by mangetout2015 (1 review written)

My son purchased Donuts from Asda supermarket Strelley on 16/5/15, even though it shows best before date 17/5/15, donuts were gone off. I throw them away. This Asda supermarket was opened newly and already we are finding gone off food items. I don't feel like shopping in that place again… Read Full Review

Visit asda.co.uk
Report this review

“Customer Service NO WAY”

Written on: 10/05/2015 by 405McNeill (1 review written)

I bought a pudding with a caramel centre, no caramel in it. Emailed ASDA to get a refund, they will not send out a voucher but expect me to make a 25 mile return trip to take the packing back and will not pay my expenses. No other supermarket expects you to do this. Will never shop there again!NO WAY… Read Full Review

Visit asda.co.uk
Report this review

“Asda charging twice for online shopping stay clear of...”

Written on: 09/05/2015 by HelenaMoreno (1 review written)

We placed an order with asda online last Saturday. £140 worth. Order was delivered on Sunday. On Wednesday I happened to look at my online bank statement, saw that asda had taken £129 for our shopping but noticed there was an extra £140 that had been taken from someone that wasn't showing on my statement. I phoned my bank, they said asda had taken two payments and the £140 was pending will go back into my account within ten days. This is nothing more than complete theft! I phoned asda… Read Full Review

Visit asda.co.uk
Report this review

“poor delivery and customer services”

Written on: 09/05/2015 by Alfonsor203 (1 review written)

Asda failed to deliver my goods on 5.5.15 between 8-10pm and marked it as "delivery rejected". i waited all evening and then contacted them and was told there was a delay and to kepp waiting until 11pm if they would call back! This call never came! I then spoke to them again on 6.5.15 and was told that i wasn't in to receive the goods or i had rejected it! LIE!! i was in all evening and no one rang my doorbell. She was rude and unhelpful and i asked to speak to the manager. She said… Read Full Review

Visit asda.co.uk
Report this review

“TOOK MY MONEY WILL NOT RETURN - APPALLING SERVICE DO...”

Written on: 08/05/2015 by sarahccoventry (1 review written)

I placed an order online with Asda on 29/03/2015. This order was supposedly delivered. I was waiting near the door for the whole hour and never heard a knock- a card was posted through the door the request a re-scheduled delivery and to call the helpline. When I did I could hardly understand the person on the phone, and I was told that my order needed to be cancelled and then rescheduled. The money did not credit my account that week in order to re order again. I called back, I was advised that… Read Full Review

Visit asda.co.uk
Report this review

“AVOID AVOID AVOID”

Written on: 08/05/2015 by Kevind378 (1 review written)

Customer service is appalling. Sat waiting for delivery within a 2hr slot....1 hrs 25 mins after slot time not arrived. Phoned customer service...no help at all....can only email to see where driver is and I 'should' get a call back within 2 hrs.....no return call. Phoned head office...the chocolate teapot party continues...no one to deal with complaints could only put me through to online customer services who were already holding the chocolate teapot trophy. WILL NEVER USE AGAIN. Asda… Read Full Review

Visit asda.co.uk
Report this review

“BRILLIANT!”

Written on: 06/05/2015 by Blair476 (1 review written)

It's my 4th time ordering online from Asda. I have had no problems with them. I got my shopping brought into my flat today. Ok some days they do bring it into my flat and somedays they don't, but overall the drivers are very pleasant. It works out cheaper for me and being a student at university that matters. Thanks Asda!… Read Full Review

Visit asda.co.uk
Report this review

“Charged twice! ”

Written on: 05/05/2015 by 276Blake (1 review written)

Asda delivery didn't turn up at all 3 weeks ago. Was on the phone to customer services a number of times from 5-9pm in the end I rang my local store who apologised and ensured me that I would get my shopping the next morning. I got my shopping but when I went to the cashpoint a couple of days later, they had taken the payment out twice! After numerous calls to customer services and having to contact my bank for an authorisation code etc I was given a £20 evoucher. It then happened again this… Read Full Review

Visit asda.co.uk
Report this review

“Poor delivery service”

Written on: 05/05/2015 by MickK777 (1 review written)

I have purchased a Jakarta patio table and 4 chairs from Asda Direct. I paid for a specific time slot so that I wouldn't need to wait in all day. However when my order arrived it was missing 2 chairs. After several phone calls to Asda, a pleasant young lady tracked my order down and I was told that the delivery company, Yodel, would get in touch with me in the next 24 to 48 hours to let me know when delivery of the missing items would be. NOT GOOD. Over the years I have had many deliveries with… Read Full Review

Visit asda.co.uk
Report this review

“Appalling ”

Written on: 05/05/2015 by CharlotteP (1 review written)

Ordered black patio furniture received green. Called the foreign call centre spoke to 5 different people who could not understand what i was trying to tell them. I dont know how many times i could have said i got the wrong item. Eventually got someone that understood and arranged a collection and delivery for the right item (if its even in stock) so now thats 3 days i will have to book off work to wait in all day for a delivery thats promised between 7am and 1pm and turns up at 3pm and im not… Read Full Review

Visit asda.co.uk
Report this review

“George Clothing on line”

Written on: 05/05/2015

I've just been on line looking at a ladies Belted Wrap Front Jumpsuit and wanted to know what the trouser leg length was. Now anyone selling anything at least puts a decent description so wanting to know the leg length, after all it is a jump suit!! is not a lot to ask. Decided to contact them except.... they send you round and round in circles with the final statement.... if your query has not been answered from a specified list, which mine was'nt, then.... ring them. No thanks. I'll just look… Read Full Review

Visit asda.co.uk
Report this review

“let down again ”

Written on: 30/04/2015 by O'Donnell195 (1 review written)

Been let down again, waited but no delivery arrived, and what do I get told, that I will have to phone up to get it rearrange, just a total lack of care… Read Full Review

Visit asda.co.uk
Report this review

“The Big American BBQ”

Written on: 28/04/2015

Ordered the 'Big American BBq from Asda, arrived ok, but when put together Saturday some small items missing but luckily Darren (clever son) managed to find something to use instead, but when finished we realised the Cooking Grid and Warming Rack missing, After a phone call to Asda (customer service number on the returns label) was told that the person needed to contact the spare parts team (spare parts?? surely the main part of the BBQ is what you cook on!!) and a promise to hear by the end of… Read Full Review

Visit asda.co.uk
Report this review

“Rubbish Customer Services”

Written on: 26/04/2015 by Lewis470 (1 review written)

General services from issues of out of stock after ordering the item -but not delivered. Also been trying to get my e-voucher returned back to my accounts but no succcess Really bad communication skills… Read Full Review

Visit asda.co.uk
Report this review

“asda website is a joke”

Written on: 20/04/2015 by Pablov345 (1 review written)

Asda webside is a joke.after filling in the trolley(which takes a time to do it online)my payment didnt come through.tried numeral times.Tried other day .but no success it either gives me an error or says contact your bank.which i did and been confirmed that my account completely fine and it's a problem with asda website.moreover switching from page to page(f.e.clicking on my "oreders"says sorry we're having a technical hiccup.tried again after a months in a hope they fixed it.But not they… Read Full Review

Visit asda.co.uk
Report this review
overview
asda.co.uk