Asda Reviews - www.asda.co.uk

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Summary

Asda Online is now one of the largest Online Supermarkets for home shopping, at ReviewCentre we have reviews written by real consumers voicing there experience about Asda UK. So why not write about your opinion on www.asda.com, it could be anything from George at Asda, Asda car insurance or even Asda Jobs.
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Latest Reviews

“Poor Service”

Written on: 30/10/2014 by 125Scott (1 review written)

I have done several shops with Asda on line now but think I will now change to someone else. This time I shopped mostly for the heavy items which I would find difficult to carry home. When it arrived there were 6 items (mostly heavy things) that were unavailable and had not been substituted!! After being kept on hold for nearly half an hour I was told that this was down to the actual store where the goods had been picked from and that they would call me back within an hour. It is now 20… Read Full Review

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“Never again!!”

Written on: 27/10/2014 by Dwyerxg1953 (1 review written)

So many substitutes that were returned, then had to go the following day (not Asda)to get the rest of the shopping! Complete waste of time & surely a large store in Ipswich would have Lion Bars!!!!… Read Full Review

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“south africa customer service ”

Written on: 25/10/2014 by carolann123 (1 review written)

For last 2 weeks I have Ordererd with Asda home delivery.first time I done this for ages because I never got right stuff but I ordered. Last week 8 till 10 delivery when my shopping did not arrive by 10 20 phoned Asda local store up they said it would be with me anytime at 10 50 it arrived I asked the driver why he was late his reply running late he then said I have 4 more deliveries on van but taking them back to store I said customers are waiting for them deliveries he said to late I rung up… Read Full Review

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“DEFROSTED FOOD,NEVER GOT WHAT YOU ORDER”

Written on: 24/10/2014 by Barnes13 (1 review written)

In three years of shopping online with these i have never had the correct order , also the odd time of having defrosted food . Also very short dates on the so called fresh food looks like they off load all the nearly out of date stock to online customers .In this case EVERY LITTLE DOES NOT HELP !… Read Full Review

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“Rubbish in every way”

Written on: 21/10/2014 by KimberlyFlynn312 (1 review written)

Arrived early, rude delivery, half the shopping missing and now on hold to customer services for over an hour. Basically stolen my money. … Read Full Review

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“"Extra Special" West Country Beef Casserole”

Written on: 18/10/2014 by Beebe147 (1 review written)

In store this is shown as a meal for two. When I opened it there were 4 pieces of meat about 1 inch square and a meagre amount of vegetables. Once cooked the vegetables shrunk to a minuscule amount. I would not even recommend this as a starter for 2, let alone a main… Read Full Review

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“Absolutely disgusting service ”

Written on: 18/10/2014 by Peans (1 review written)

Was in Asda Gt Yarmouth today where I saw a stand that had lots of different shoes on and signs saying up to half price. The shoes all had red sticker on (at least 12 pairs) saying was £18 now £10 so I found my size and took them to the till to pay where when they put the shoes though they came up at the full price I explained they were in the sale but she looked at me turned away and went to use the phone, came back and said there not in the sale making me feel as though she thought I'd put… Read Full Review

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“DON'T BOTHER!!!!!”

Written on: 18/10/2014 by Nathanaelg324 (1 review written)

I thought I would try Asda for a change as the furniture was a reasonable price and with being able to select a delivery date (or so I thought)I stupidly thought it would be easy. I purchased my items, selected a date for delivery,and waited and waited and waited!! Day of selected delivery (having booked a day off work) no items, rang customer services (not a nice lady) to re-arrange a new day. Two days later having again booked a day off work, waited all day as delivery can be from 7am to 7pm… Read Full Review

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“3rd time unlucky.”

Written on: 18/10/2014 by eilloh (1 review written)

Hello, there. I recently started using Asda's home shopping delivery. The first time we used it, we'd recently moved, and needed to re-stock our freezer/cupboards, it was fine. We had no problems, and the items we ordered were satisfactory. The second time was late. An hour late. We we're miffed, but we had all the items we'd ordered. I partly blamed it on the fact, that they'd used a driver who were unfamiliar with the area. The third time was utterly disappointing. The products were fine… Read Full Review

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“NEVER USE THIS 'SERVICE'”

Written on: 17/10/2014 by victoriamccalla (1 review written)

Unbelievably bad service - ordered an evening delivery for food and drink for a birthday party to be prepared the next day. Waited until 10.30pm - repeated calls and no driver located and no delivery. Delivery for Friday not arranged as they had apparently no slots - not that this should have been our problem - and subsequent calls and promises of an update never honoured - customer services is based in South Africa with operators reading off a script and unable to make direct contact with… Read Full Review

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“After trying the online grocery for the first time, I...”

Written on: 16/10/2014 by 326Sims (1 review written)

After trying the online grocery for the first time, I can only conclude that it is simply a vehicle for advertising quality branded items at knockdown prices and then delivering own brand or preferred supplier products. For examplef Mumm Champagne shown as in stock at time of booking at £20.00 per bottle representing a discount of aprox. 33% on the normal price. Order for 6 bottles accepted and confirmed at time of booking and follow up email. Paid in full by credit card. What was delivered?… Read Full Review

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“Terrible service”

Written on: 16/10/2014 by maParks485 (1 review written)

Ordered items to be delivered and arranged time slot of between 7 and 9pm. Nothing received until 10pm ! Then items found to be missing as driver stated that chilled and frozen items are on another van ? I advised the driver to return the whole order as service is awful to say the least. Do not even bother to call customer seervices as they are in South Africa and you cannot understand a word they are saying. COE of Asdayou should be ashamed of yourself running this shambles of a company !… Read Full Review

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“Asda biggest joke ever!”

Written on: 15/10/2014 by Schmome3 (1 review written)

its been 5 days since we were supposed to have our food delivered! We have not been contacted with an explanation as to where our food is! We have not been given a refund and my partner has rang them everyday which is costing a fortune! No one shop with Asda it's a joke! Absolutely fuming! They are making out like it's our fault!… Read Full Review

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“Rubbish home delivery and customer service”

Written on: 14/10/2014 by prOlson28 (1 review written)

Do not go there! Shopping arrives late with multiple items missing. 8 hours later still trying to get delivery for missing items. Customer service absolute rubbish. Wasted loads of money ringing from mobile to 0800 number only to be told to repeat all the items missing again (more wasted phone call). Seriously Asda needs to talk to Tesco re customer service and how to get it right. Doesn't even deserve a one star Think seriously before ordering online for this second rate company… Read Full Review

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“A TERRIBLE SERVICE WITH A DON'T CARE ATTITUDE”

Written on: 13/10/2014 by Motherted (1 review written)

I work full-time and had a very busy weekend on, so to make my life easier (or so I thought) I booked an Asda Home Delivery to come between 4pm - 6pm, when my husband would be in to receive it. We were going out to a friends party, being picked up at 6.45pm and I had included beer and other items on the delivery to take to the party. I phoned the customer services at 6pm to check the arrival time of the delivery and was told it would be with me by 6.15pm. At 6.40pm I rang again and was told… Read Full Review

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“Poor Customer Service”

Written on: 13/10/2014 by Bueginjam (2 reviews written)

First - this is the only time I have felt compelled to go into print about a service I received. For about the tenth time in 6 months I have been told by an ASDA delivery driver that they "don't have to deliver to my apartment door" on the second floor. We have made numerous calls to the local delivery base but get fobbed off every time, it is blatantly obvious that not only the drivers but the supervisors also don't know the company's delivery policy. I spend an average of £100 a week with… Read Full Review

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“Poor Customer Service”

Written on: 13/10/2014 by Bueginjam (2 reviews written)

First - this is the only time I have felt compelled to go into print about a service I received. For about the tenth time in 6 months I have been told by an ASDA delivery driver that they "don't have to deliver to my apartment door" on the second floor. We have made numerous calls to the local delivery base but get fobbed off every time, it is blatantly obvious that not only the drivers but the supervisors also don't know the company's delivery policy. I spend an average of £100 a week with… Read Full Review

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“home delivery ”

Written on: 12/10/2014 by claire38 (1 review written)

Ordered home delivery first order was out of date brown lettues,soft cucumber,pancakes,bread,meat,ordered again as had to chuck it away they refuNed it. Half the order was missing on the Friday I was on the phone to the store because The online grocery phone calls go to south Africa. Spoke to the manager of Colchester store he said it be with me it turned up Sunday still wrong and I am now waiting for rest of order.I will never use home delivery again. Unless my car is broken like this time but… Read Full Review

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“Pretty good really!”

Written on: 09/10/2014 by Lewis-Altrm1984 (1 review written)

1st delivery bang on time, second was slightly late, however the drivers both times were very polite guys. The second chap brought all my stuff up to my flat and apologised for being late several times. The substitutions were fine and got to say the fresh produce had great dates and was lovely, particularly the steaks. Thanks Asda, see you next week :-)… Read Full Review

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“Don't bother”

Written on: 05/10/2014 by Brentons34 (1 review written)

Just don't bother using them. Customer services don't answer, store manager never calls after being promised that they will. Drivers are rude and lie to the store. I WILL NOT BE USING THEM AGAIN… Read Full Review

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