Asda Reviews - www.asda.co.uk

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Summary

Asda Online is now one of the largest Online Supermarkets for home shopping, at ReviewCentre we have reviews written by real consumers voicing there experience about Asda UK. So why not write about your opinion on www.asda.com, it could be anything from George at Asda, Asda car insurance or even Asda Jobs.
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Latest Reviews

“Item missing!”

Written on: 25/08/2016 by Briannap411 (1 review written)

This was my first and last time ordering shopping from asda. I had an item missing from my delivery even though it was on my receipt and had been paid for! 2 days later and I am still waiting for my refund!!! … Read Full Review

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“No Customer/Technical Support”

Written on: 23/08/2016 by Roche333 (1 review written)

No Technical help if fault on online account, very nice people in the Philippines but they know diddly squat about technical issues, I can see why Asda profits are down, it's very frustrating a big company like Asda but the technical and customer support side let's it down - now shopping at Tesco and Sainsbury… Read Full Review

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“bad at dealing with refunds”

Written on: 22/08/2016 by beOrtiz144 (1 review written)

Ive previously had no problems when it came to dealing with refunds up untill now.... I ordered an xbox live voucher with my online grocery shop when it arrived it had not been activated in store but I thought not to worry Asda is usually good in dealing with refunds but to my surprise it still has not been dealt with and i have tried every form of contact(customer care line is pointless, everybody is foreign)including online refund requests, emails, phone calls. Asda needs to sort out there… Read Full Review

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“Delivery not not arrive 2 days in a row”

Written on: 13/08/2016 by 158McDaniel (1 review written)

Worst ever customer service! Delivery did not arrive. When I contacted ASDA I was told there had been a system error and that they would deli er the following day. Following day phoned to check if everything was fine with my order and that it was due for delivery. This could not be confirmed at the call centre. I was told if it didn't arrive again, to just call them!!? Phoned back while waiting for second attempt of delivery and was told there was nothing on the system about my order and all… Read Full Review

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“DONT SHOP AT ASDA!!!!!!! ”

Written on: 11/08/2016 by Lmacdoya (1 review written)

Having 3 young children one of whom is disabled shopping has always been quite an issue for me so I decided to give ASDA online a go. TOTAL MISTAKE. Spent £85 on half a weeks shop, another £4 for delivery and booked a slot for the next morning. Firstly the order was late- annoying but not the end of the world. Delivery man unloaded boxes and all my cupboard essentials and cleaning products were missing. Called customer service immediately and was told it would be rectified later that… Read Full Review

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“Appalling Home Delivery Service”

Written on: 06/08/2016 by 298Hunt (1 review written)

Waited patiently for my grocery order to be delivered on Friday between 7pm & 9pm but it didn't arrive. Tried ringing several numbers I found on the Asda website but just got the same message on every one telling me that they were experiencing a high volume of calls at 10pm at night!! How many more people were waiting for grocery deliveries that never arrived? Sent an email to the customer service team but only got an automated response confirming receipt & promising a reply within 48 hours. No… Read Full Review

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“trying to order something online ”

Written on: 03/08/2016 by tee09 (1 review written)

Hi I have been trying for days now to order something from the George department online as I can't get it in store & they can't order it in for me, I get to put in all my details then go to press NEXT (step 3 out of 6)nothing happens. It really getting to me now please help… Read Full Review

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“Irresponsible behaviour with regard to food contamination”

Written on: 01/08/2016 by Savannahy256 (1 review written)

Bought a Pizza for my son from ASDA that had been laced with some sort of cleaning fluid. Took it back and they said they would get back to us in 40 days. They never did. Obvious they have not a care in the world for this. i used to be an advocate, shopping there often and buying a great deal on line. I will never shop there again. I expected the civility that they would honour their promise to get back to us but it never happened. Cavalier and irresponsible, Shop at ASDA at your peril!… Read Full Review

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“friendly,arrive on time,helpful”

Written on: 31/07/2016 by jt12345 (1 review written)

We live in Stoke on trent and have home deliveries from asda,always turn up on time,cheap for delivery and food lovely,and packed nicely,and give alternative other product if can't get one you order.thankyou asda.x… Read Full Review

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“Worst customer service ever!”

Written on: 24/07/2016 by Mckin123 (1 review written)

Was told at 6.30pm that there were no delivery drivers available to deliver my shopping, my slot was at 4 to 6pm. I then had to wait 2 days before they had another slot. When I did get my delivery there were items missing and plus the delivery driver was not very helpful. Also asda customer service take forever to answer the phone!… Read Full Review

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“Absolutely disgraceful ”

Written on: 19/07/2016 by Gravesey68 (1 review written)

Well what can i say, apart from asda groceries are an absolute joke. I placed an order which was delivered on the 26/6/2016. The funds were taken from my account on the 27/06/2016. They owe me a refund of £14.78. I have been o the phone quite a few times to thier contact centre (also an absolute joke, they lie on the phones, give wrong information and wouldnt know customer service if it bite them on the backside) its now the 19/07/2016, dispite being promised the refund had been processed the… Read Full Review

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“Absoloute disgrace asda”

Written on: 17/07/2016 by Josiem99 (1 review written)

After having a little troube with the asda app, I persisted and used me desktop to complete my £90 shop. Today, on delivery day I was hanging washing, went to answer te front door to a friend to find an asda card at 3.03pm to say they had tried calling at the door and phoning my mobile. The card give me a number to call. Called the number to be answered by someone as unhelpful and cold as I've every experienced of customer service advisors. They advised they would rearrange delivery if I… Read Full Review

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“Disgusting customer service”

Written on: 17/07/2016 by Tracystevens39 (1 review written)

First time online shopping ordered £142.15 shopping paid with my card. All ok delivery die between 10-2 today!! No more emails calls re shopping. Card company Called early this morning to ask if I authorised this I said yes all ok. At 1135am delivery driver (lovely man) knocked door embarrassed to only have 2 shopping bags and no paperwork he said this is all I have?? I called asda they are about as much help as a chocolate teapot! I was told that "well someone comes in at 5am and if the order… Read Full Review

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“Shabby”

Written on: 16/07/2016 by noddy1950 (1 review written)

I've shopped online with Asda for quite a while now but lately the quality of service has been poor. I have no problem with the delivery drivers,they are always nice and polite but either part of order has been mislaid or the goods delivered have a very short use by date, last week I ordered flowers which is a regular thing for me, they were dead or dying within two days on wrapper they said they'd last 10 days at least. Not good enough. I am seriously considering using Morrison's for my next… Read Full Review

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“Very poor service”

Written on: 16/07/2016

My last three orders have all been wrong, with things missing and being told they can redeliver within the next couple of day, which is no good when you need what you have ordered, very poor service… Read Full Review

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“Totally Incompetent!!”

Written on: 11/07/2016 by SelahDonovan161 (1 review written)

Ordered 2 items. 1 Borneo Garden Double Lounger @ £299 plus 1 Borneo Garden Sofa 5 piece set @ £499. Lounger was delivered in one box (screws missing so could not be used and still waiting for them to be sent now 7 days on!!). The second box taken off the lorry was 12" x 12" high and contained a child's seat for a swing!!!!! The paperwork was very clear and my two items were listed on there. My question was how on earth could the warehouse staff mistake a seat for a swing instead of an… Read Full Review

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“Food contaminated with washing machine detergent - NO...”

Written on: 10/07/2016 by 315Lockhart (1 review written)

I took delivery of my order last week, and by the time I had finished unpacking it I had figured out (or rather my wife had) why every item felt slimy. It was covered in washing machine detergent. By the end my hands were actually sore and stinging around the nails from the detergent. Bottles of coke (the last thing I looked at) had rivulets of powdery slime down them. Most of the boxes were soggy. At first I put it down to excess condensation and I could not smell the detergent because I have… Read Full Review

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Soniccount's Comment

Written on: 14/07/2016

They have done this to my shopping with bleach agreed to replace the shopping then took the money from my account again . So I paid twice for contaminated shopping without agreeing to pay for the second lot , lots of promises that they will call and do not , the only reason I use this service is because I work away from home and my wife has terminal cancer and can not go and do a big shop by herself.
To make matters worse them taking two lots of money caused a direct debit to bounce.

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“Terrible service”

Written on: 04/07/2016 by ArelyMcNeil (1 review written)

First time shopping online with Asda and definitely the last said we were not at home but we were so cancelled our order no apology no nothing never again tescos would knock asda into tin hats off to tescos in the morning!… Read Full Review

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“NEVER AGAIN”

Written on: 03/07/2016 by Skinner87 (1 review written)

Did online order for delivery for a holiday cottage we were staying in with family, long and short of it is ... we never got it, 7 phone calls later it was deliverd to someone else..... having said many times to many people I spoke to that were still waiting, we had to go out and find a supermarket at 9pm at night because there were things we needed for r granddaughter the following day... milk, morning goods, milk, and nappies ect ect, NEVER AGAIN WILL WE USE ASDA DELIVERY OR SHOP IN STORE… Read Full Review

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“Take money from your account without delivering”

Written on: 02/07/2016 by Conrad457 (1 review written)

First few deliveries ok, then they delivered 13 substitutions that were totally useless and had to be refunded. The driver only counted 10 so I was owed money. To appologise for this they gave me a paltry £5 voucher. Next time I shopped £114, they never bothered to knock the door, just said in a call "I've been to yours, you weren't in, I'm not coming back." So called customer service in South Africa, what a joke, totally useless. Then they had the cheek to steal the £114 10 days later after… Read Full Review

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