Asda Reviews - www.asda.co.uk

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Summary

Asda Online is now one of the largest Online Supermarkets for home shopping, at ReviewCentre we have reviews written by real consumers voicing there experience about Asda UK. So why not write about your opinion on www.asda.com, it could be anything from George at Asda, Asda car insurance or even Asda Jobs.
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Latest Reviews

“award winning delivery”

Written on: 07/07/2014 by 1959Pugh (1 review written)

We made a very expensive online delivery purchase as we were having a bbq party the next day. Delivery was supposed to arrive by 4 pm by 4:30pm still no driver so we chased asda as everyone does. The lady advised we was delayed at his last drop but we were next no big deal. Driver got to us at 5 pm apologised for his lateness. I was a bit confused that he only had 1 crate with 1 bag for over 100.00 pounds worth of goods. He was about to walk off to the van when I called him back " oi where… Read Full Review

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“Furniture order refused ”

Written on: 06/07/2014 by Holtlh1993 (1 review written)

I was trying to order indoor furniture online - with no success!! Why offer free UK delivery and then refuse to deliver to Inverness- a City in Scotland. Tesco and Argos both deliver to my postcode- perhaps Asda need to review this. I phoned customer service and was on the phone for 24 mins with no answer as to why?? Very frustrated unhappy customer!!!… Read Full Review

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“Absolutely unreliable service”

Written on: 04/07/2014

Ordered groceries online a few months ago and when the groceries arrived almost a third of the items were substituted. Needless to say we stopped using them. We decided to give the benefit of the doubt and use them again. The slot chosen was 8pm - 10pm. At 10.35pm my partner contacted ASDA and asked where our shopping was. He was assured the driver would be with us soon. When asked how long, the female on the other end of the phone told him you have to give an hour either side, so technically… Read Full Review

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“Short on good food”

Written on: 03/07/2014 by Logana1968 (1 review written)

We've been using ASDA online shopping deliveries for three months. The fresh fruit and veg is of cheap low quality and as bad as Tesco. They don't list any ingredients for the breads online which makes it really difficult to know what you are buying (shame on you ASDA - you MUST know what is in the food you are making). Of the processed foods, there are very few healthy products available and most of those are made by other companies. They make a big deal about the 'free from' range but I… Read Full Review

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“Ignore any offers they may withdraw them over night”

Written on: 29/06/2014 by GenevieveKerr84 (1 review written)

Ordered Greek yogurts at £1.50 each. They were on offer at 2 for £4. Cheaper without the offer. When they came the next day I had been charged £2.48 each. Contacted customer services who said the price you pay is the price when the items are delivered. This is fair if they state when an offer is valid until.They were aware of this problem and were working on a solution. Looking on line complaints about this issue go back over 2 years.The increase price is not highlighted on the bill. Why… Read Full Review

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“Substitutions!!!”

Written on: 28/06/2014 by AuroraDoherty399 (1 review written)

Biggest pile of Rubbish ever!!! You order an apple you get a banana, you order coke you get orange...Don't waste your time and order from Tesco… Read Full Review

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“Asda home delivery groceries, shop elsewhere.”

Written on: 28/06/2014 by westminstergirl (1 review written)

Placed an order on Wednesday 25th June for groceries delivery on Friday 27th June between 8-10pm. No delivery, no phone call, no text message, no email, one thing they didn't forget was to charge me £100 quid for the shopping that has failed to materialise. Tomorrow morning I will shop in sainsburys (like I usually do) and call asda to request my money be returned. Judging by the number of complaints similar to mine Asda need to seriously review their online grocery shopping. Customer… Read Full Review

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“Substitutions!”

Written on: 25/06/2014 by Worligig (1 review written)

I am a fan of asda columbian fair trade filter coffee, my local branch only stocks the beans, with the odd pack of filter coffee amongst the bean packs. I have tried to get the filter coffee delivered and they still manage to confuse beans with filter coffee. Read the labels asda, it's not hard and there is nothing more annoying than substitutions… Read Full Review

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“Failed to deliver”

Written on: 24/06/2014 by JaylinStewart (1 review written)

Ordered a home shop to be delivered today between 10am and 12pm, it has failed to show up. I have not received a phone call or any message from Asda to tell me what is happening at all! I spoke to a lady at their call Center who simply told me I have to wait at least an hour after allotted delivery time before they can tell me anything. What is the point of booking time slots if they fail to deliver and not bother telling you? I'm now having to sit indoors on a beautiful sunny day waiting for… Read Full Review

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“Birthday present cancelled by Adsa”

Written on: 23/06/2014 by olliezach1 (1 review written)

I ordered and paid for a swing and slide set for my Grandsons birthday present. I ordered this last Thursday for delivery tomorrow (his birthday which is Tuesday) I had a message via spam stating that they had cancelled the order as they were out of stock!!!!!!!!!!!!! This is less than 24hrs before his birthday........ When I placed the order the goods were in stock. I called customer services who were useless.. I demanded to speak to a manager but none were available and promised that one… Read Full Review

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“ASDA online stoled us £70!! Don't let this happen to you!”

Written on: 22/06/2014 by 410Gill (1 review written)

We are a group of 7 friends that live together in one house in London. We all work and have different shifts so we decided to start shopping online once a week. Everybody puts £10 and we buy the essential for everyone. So we started buying from Asda because it was cheaper. One day we booked a slot for 9pm. We were at home, near the door and we didn't hear the guy come so we still don't know if he really knocked or just pretended. After a while, I called Customer Service asking for our order… Read Full Review

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“AVOID ASDA HOME DELIVERY”

Written on: 22/06/2014 by mrbadger73 (1 review written)

I am not just shooting off the hip here. I have been a loyal customer for 4 years. As time has gone by, deliveries have become later and later. As I write this, my shopping is two and a half hours late. Customer services promised a manager will call. They did last time, only it never happened. Last time, after about 5 calls, we where told the lorry had broken down. When the driver eventually arrived three hours later, it transpired that various staff had called in sick. So he was having to do… Read Full Review

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“UseTesco...”

Written on: 22/06/2014 by euSinclair473 (1 review written)

Order wrong, ludicrous substitutions, driver didn't care at all, in fact told me not to complain as they'll turn a blind eye?! When I called to complain I was, left on hold for ages, staff in the call centre obviously cant actually sort your complaint. Avoid, use tesco!!!… Read Full Review

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Mrbadger73's Comment

Written on: 22/06/2014

I agree! I have been a customer for 4yrs, yet today for the second time in 2 months, my shopping is over 2 hours late. ASDA don't care about it, this is shouted loud and clear, when management won't even pretend to care. We are just fish in the sea, Pity because they just lost a weekly revenue, as I will use Tesco from now on. Maybe if more people stand up to them, they will loose enough revenue to care. Bring back the days where the shop keepers GENUINELY cared about their customers.

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“HOME SHOPPING”

Written on: 18/06/2014 by MAKEM1962 (1 review written)

LAST SATURDAY I WAITED FOR MY SHOPPING BOOKED BETWEEN 2-4PM,SUNDAY 3.40PM HALF OF IT ARRIVED FROM DAGENHAM DEPOT AND AFTER HAVING MADE OVER 10 PHONE CALLS TO SHOP STAFF AND MANAGEMENT THEY SAID I COULD KEEP THE SHOPPING THAT THEY HAD DELIVERED AS A GOODWILL GESTURE .ALL I WANTED WAS MY SHOPPING ANYWAY WILL CANCEL MY QUARTERLY PASS WITH ASDA,S AND WON,T EVER SHOP THERE AGAIN. MY WIFE HAS A SERIOUS ILLNESS AND GOT VERY UPSET ABOUT THE WHOLE THING. I DON,T BLAME THE ASDA DRIVERS AS MOST OF THEM… Read Full Review

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“Avoid!”

Written on: 18/06/2014 by sharky1234 (1 review written)

Ordered groceries to arrive between 5-7pm. At 5.15 a van pulled into the street, turned around and went straight back out again. By 7.15 there was no delivery, so I rang Asda, waited 45 mins for an answer to be told that due to 'national issues' all orders had been cancelled. When I asked why no one had bothered to send an email they could not explain. When I asked what would have happened if I hadn't called in then there was no answer! Terrible customer service - this is the 2nd time it has… Read Full Review

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“Forgotten delivery”

Written on: 17/06/2014

Waited in all evening for shopping to be delivered but it never showed. Waited in a queue on the phone for over half an hour only to be told there had been a problem so it would have to wait until the next day. No text. No phone call. no email. Not what I call a good service so I guess I'll be using Tesco from now on as once bitten twice shy… Read Full Review

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“Delivery Service”

Written on: 13/06/2014

I am reviewing the delivery service only here and have to commend the delivery staff who work in the central Fife area. In 3+ years of grocery deliveries they've only been late twice - once in a horrendous snow storm at Christmas and the other following a system failure. I received an email both times to let me know what was happening and giving me a delivery timescale that they were well within both times. All drivers without exception friendly, courteous and very helpful. If they are… Read Full Review

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“ASDA cafe Gluten-free meal”

Written on: 12/06/2014 by 229Suarez (1 review written)

Although the poster advertised a gluten-free meal at the ASDA Cafe Gravesend branch, my 9 years old was given a standard bread roll with her gluten-free soup. I had checked with each person that the meal was gluten-free. Luckily I stopped my child eating the roll after a few bites and checked again with a staff member. I was told it was not a gluten free roll. The staff have been poorly trained… Read Full Review

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“£100 food order/all chilled foods missing/failed...”

Written on: 11/06/2014 by Jameson368 (1 review written)

My food order arrived within the slot 9am-11am, however upon unpacking all the chilled foods were missing. 1. contacted customer services to advise of the missing items and was told that the home deliveries manager would contact me to arrange a suitable re-delivery time for the missing items the same day. 2. Later that afternoon I chased this up again and was told the same as before, ie I would get a call to arrange a re-delivery. 3. Evening around 10pm , still nothing back. 4 Sunday… Read Full Review

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“Absolutely appalling service!”

Written on: 09/06/2014 by JoLia21 (1 review written)

I am writing to make a formal complaint regarding my recent, appalling experience with your online shopping/home delivery service. My shopping arrived on time (which makes a change as my previous 2 orders have been either 40 minutes late or 30 minutes early) however, I'd ordered 2 boxes of Pampers nappies which were not in my delivery, instead there was a 12 pack of toilet tissues so I can only assume that was given as some kind of substitute?! How nappies can be substituted for toilet roll I… Read Full Review

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