Asda Reviews - www.asda.co.uk

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Summary

Asda Online is now one of the largest Online Supermarkets for home shopping, at ReviewCentre we have reviews written by real consumers voicing there experience about Asda UK. So why not write about your opinion on www.asda.com, it could be anything from George at Asda, Asda car insurance or even Asda Jobs.
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Latest Reviews

“Disgraceful service ”

Written on: 06/12/2016 by Loomis216 (1 review written)

Asda online shopping is a disgrace it is pretty useless. Customer service telephone service is a joke . There is nothing good about Asda online shopping . They left me with no delivery and when I rang to complain the service was also shocking . I would not reccomend this to be used by anyone wanting shopping… Read Full Review

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“lost my delivery”

Written on: 06/12/2016 by jadeee (1 review written)

I ordered a Christmas tree ready for Christmas, waited nearly 2 weeks still no delivery!! when I phoned up I was told my parcel was lost and is no longer in stock! absolute joke would never recommend anyone to order from this website!… Read Full Review

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“Doesn't deserve even half a Star!”

Written on: 26/11/2016 by mollyjake99 (1 review written)

Well, I have been using Asda online shopping for around 4 months on a regular basis (at least once per week) and I must admit I haven't had any issues other than a silly substitute a couple of months ago. Unfortunately this all ended this week when all of a sudden Asda started sending me a text on the day of delivery advising 'there was a problem processing your payment' then cancelled my order. I reordered and they cancelled it again for the same reason, this happened over 4 consecutive days… Read Full Review

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“Diabolical customer service robots may as well be robots”

Written on: 24/11/2016 by GrantYoung (1 review written)

ASDA do not care about service, so I am not going to waste too long here, other than to briefly explain the issues. Home shopping, You place an order, they say they dont have the items, so send a substitute you do not need, want or use. Items never leave the van, yet you got NO proof or receipt for returned items, and then no refund. Then the fun starts, ASDA have the worst e mail system in the UK, it is useless, dozens of e mails later, months later you get told the items were not returned… Read Full Review

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“The original items I ordered, were not what were...”

Written on: 17/11/2016 by Cole332 (1 review written)

First time I have used Asda on line shopping and last. The items I placed on my order were not what was on the receipt or shopping list or what was delivered 21 items to be precise, there items will not be used, £122, what a waste. Leeks, don't use them, smoked bacon rashers and smoked bacon joint, don't use them I use unsmoked, Jamaican lamb patties, never bought one in my life, Chicken Tikka slices, no, Lamb Colcannon?? Daz is not Ariel. Incompetence beyond belief. Got an Icelands delivery… Read Full Review

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“Delivering ”

Written on: 17/11/2016 by pwRoy16 (1 review written)

Very disappointed with Asda's delivery service on Monday 7th november 2016. My delivery slot was from 8-9pm and arrived within that time however I did not expect my food to be left on the side of the road for the driver to then leave my products sitting on the side… Read Full Review

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“Worst customer service ever”

Written on: 08/11/2016

Delivery slot 7pm-9pm on 7th Nov 2016 - phoned customer service at 9.15pm to say my delivery had not arrived, was told there was a 'system failure' and my shopping was out for delivery. No email, text, or call to say when it was going to arrive - if ever. Delivered by a fraught driver at 10.20pm, saying he had driven 40 minutes from his previous drop, he'd had no break and was an hour and a half almost behind schedule. One of my items (a pack of bacon) was dated 12th OCTOBER, almost a month… Read Full Review

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“Worst delivery ever!”

Written on: 05/11/2016 by EmileeFry (1 review written)

My delivery came 40 minutes early and the man knocked on the door repeatedly very loudly and early in the morning, waking my whole house up. He then proceeded to dump the crates on my doorstep and tell me he was behind schedule. In a rush I had to empty my food onto the hallway floor whilst he simply stood and watched whilst checking the time. Once I had taken the last item from the crates (which I had to pick up and move myself) he grunted and took them, actually closing the door himself on… Read Full Review

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“Soggy Palmier fresh cream pastry!!!!!! ”

Written on: 03/11/2016 by 500Reese (1 review written)

I bought a fresh cream palmier from Morrisons and it was light buttery flakey pastry with really tasty jam and fresh cream ---So when in Asda today I saw some and bought them and they are awful- soggy no taste and waste of money!!!! shame on you Asda Bakers… Read Full Review

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“Amazing staff members. Thank you”

Written on: 30/10/2016

I went to my local Asda thurmaston 5 weeks ago when my little boy was 5 weeks old. Whilst shopping, my pram broke as the back wheels had locked and the brake lever broke in the clothing section. I was really flustered and as i looked up i saw a member of staff who caught my eye. She immediatly came upto me and asked if i was ok. I explained what had happened. The member of staff who was an asian lady was in her 50's ( worked in georges dept) told me not to worry and that she woukd help me… Read Full Review

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“thank you for your help”

Written on: 19/10/2016 by TrishRolfe (1 review written)

I have a fractured ankle and metatarsal and off work for six weeks. I did my first online grocery shop today and messed it up. I had to call the helpline number and spoke to a very helpful and courteous young man. He spent several minutes sorting out my mistakes and, much to my relief, has righted all my wrongs. The order is being delivered tomorrow so I can't rate this service but the help provided by this lovely young man was very much appreciated… Read Full Review

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“Asda's policies extort disabled customers”

Written on: 16/10/2016 by Rolandi37011 (1 review written)

Ordered food using the online grocery service from Oldbury Asda for my disabled parents who are housebound to make themselves a Sunday dinner. They forgot to deliver the main items I wanted them to have including potatoes. Upon informing Asda soon after the botched delivery that they had failed to deliver what I had paid for to feed housebound customers I was informed by customer services, and then by customer complaints that, irrespective of their disability, if they wanted the items I had to… Read Full Review

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“Asda is extorting the disabled”

Written on: 16/10/2016 by Rolandi370 (1 review written)

Ordered food using the online grocery service from Oldbury Asda for my disabled parents who are housebound to make themselves a Sunday dinner. They forgot to deliver the main items I wanted them to have including potatoes. Upon informing Asda soon after the botched delivery that they had failed to deliver what I had paid for to feed housebound customers I was informed by customer services, and then by customer complaints that, irrespective of their disability, if they wanted the items I had to… Read Full Review

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“Never again!”

Written on: 14/10/2016 by JaelynWood422 (1 review written)

Having used Asda home delivery on many occasions, it's always interesting to see how much worse their service can get. The last delivery was the worst. A huge amount of missing and substitute items. Smashed bottles which weren't declared, smashed eggs and two incompetent, lazy and totally unprofessional staff. When I challenged them on why this order was such a shambles, I got a mumbled reply, followed by irritation that I dared to be dissatisfied. Clearly, Asda is one of the cheapest… Read Full Review

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“disaster ”

Written on: 03/10/2016 by vlMcKinnon393 (1 review written)

Hi I ordered first and last time on line shopping from Asda order was 6 joints beef 2 joints of pork I paid for things I had important party going on next day and what Asda delivered 1 joint each joke Asda take my money and now I have to wait 5 days for my money back thing is some people have no money and if they pay for food with is no coming so they go sleep hungry well u pay u don't getting and wait 5 days for ur money wrong wrong ps customer service is disaster is well !!!!… Read Full Review

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Commentator2016's Comment

Written on: 13/10/2016

I find it interesting that the important party was as it gets your attention one day before you need the items,, Expecting your order to arrive is foolish as your order depends on availability on the day your order is delivered..

You might be setting yourself up for the disappointments..

Not sure why you waiting for money back when the full order was not delivered - cause they charge you after the order is delivered..

Are u referring to the pre authorisation amount? That is in your account - the bank is in control of that..

BTW - I just know from experience that disappointments only happen because of we ignore the fact that things can go wrong.. If it does, give yourself time to make another plan at least - stop stressing yourself like this.. :-)

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“Poor service”

Written on: 03/10/2016 by wyCarlson271 (1 review written)

I have used Asda groceries delivery service for a year and decided to change as of now. Many of the items especially chilled and fruit and veg had a very short use buy date of 2 or 3 days, so getting a good weeks worth of shopping was a waste on money. The drivers would arrive either earlier than expected, once rang the doorbell, then left me without my shopping as I wasn't in. But it was not the time stated on my order. Also items were often missing or other peoples items mixed in so obviously… Read Full Review

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“Nightmare!!!”

Written on: 24/09/2016 by khough (1 review written)

Delivery due between 8am & 10am finally arrived at 11.30am making me late for work. Pot of coleslaw bust and several items ruined. Meat packed with soap powder and substitutes no where near original item type so useless to me. Large order cost me £175 so I rang their published Customer Care service number which turned out to be a call centre in Manilla. They just totally fob you off and I had to call four times and insist to speak with a Manager before they took my complaint seriously. I was… Read Full Review

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“Asda's offers are useless when buying online.”

Written on: 23/09/2016 by FionaCompton (1 review written)

FIVE times in one week i have had an order canceled by Asda, because their offer on Barefoot Merlot red wine, normally £6.50 but on offer at £5, wasn't in stock. They get their online orders from the local store shelves to deliver, but if they have run out, you don't get them, no matter how long since you have ordered it . Yes they have the stock in their warehouse, but they only feed the shops, not the orders as before. I have contacted Asda's customer centre overseas, but they only say… Read Full Review

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“Asda Mitcham Ewwwwww”

Written on: 23/09/2016 by Paul1201 (1 review written)

Been to Asda Mitcham Since it opened and What a joke Talk about slow rude and oh yer cannot cook in store products correctly on more than one occasion my self and my wife have called in store and brought bread cakes etc that are supposed to be cooked in store upon getting home the products are raw on more than one we could actually cut the product re roll it out and possible re cook it on others we have had a product that looked coooked on the inside and partially liquid in the centre . i… Read Full Review

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“SHAMBOLIC!!!”

Written on: 21/09/2016 by dave1895 (1 review written)

The last straw! ASDA are absolutely incompetent and they just DO NOT CARE!!! Every time I have ordered with them online in the past something goes wrong, mostly small things that don't seem to matter, but they build up over time and leave you completely frustrated! Box of eggs with 3 smashed, forgetting to put things in carrier bags so I have to carry individual items into the kitchen while the driver impatiently taps his foot waiting for me, ripped bag of sugar that went everywhere. Like I… Read Full Review

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