Asda Reviews - www.asda.co.uk

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Summary

Asda Online is now one of the largest Online Supermarkets for home shopping, at ReviewCentre we have reviews written by real consumers voicing there experience about Asda UK. So why not write about your opinion on www.asda.com, it could be anything from George at Asda, Asda car insurance or even Asda Jobs.
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Latest Reviews

“ASDA DIRECT”

Written on: 01/08/2014 by Coljb (1 review written)

Please be aware that ASDA DIRECT are a South African Company. If you have a problem with your order you have no-one that you can contact in this country. South African Customer Services are sub standard and care not at all for the customer. They will promise to call you back and then not bother. I ordered 2 chairs only 1 arrived. I have now written off getting my money back. I even emailed the ASDA CEO ,HE COULD NOT BE BOTHERED TO REPLY EITHER… Read Full Review

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“would only recommend to someone I don't like!!!”

Written on: 01/08/2014 by Alis333 (1 review written)

First time used for home grocery delivery today, delivery between 5-7, now 7.30, have rang customer service and they told me to wait!. I explained this was the first time using them, ie a new customer, they were not bothered or sympathetic in the slightest......customer service at its VERY BEST!. Glad your customer service advisers don't work for my company. My first and last Asda experience!… Read Full Review

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“Would not recommend”

Written on: 31/07/2014 by soMcCoy396 (1 review written)

If you are looking to use home shopping to make your life easier, do not use Asda Groceries. I have had nothing but problems (and have almost been reduced to frustrated tears!) with Asda as briefly listed below: 1. I consistently have to change my password as Asda does not recognise my details despite having completed 4 orders with them. 2. One £60.00 order was £15 short of delivered goods as they were left on the van. Customer services not bothered and could only offer a refund rather… Read Full Review

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“Dont bother”

Written on: 25/07/2014 by Yazmin432 (1 review written)

Any business that can't make a delivery on time when given two hours to do so is not acceptable and then to top it off, got most of the delivery wrong. AVOID ASDA, use Tesco or Sainsbury… Read Full Review

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“BUY FROM ASDA IF YOU WANT SOUTH AFRICAN CUSTOMER SERVICE”

Written on: 23/07/2014 by despairingmargaret (1 review written)

I ordered groceries to be delivered on 14/07/14 I was left a message they couldn't be delivered "system problem". I eventually got the order 2 days later but I was charged for the order I received and the one I didn't £258.18 now 10 days later Iam still awaiting a refund .I phone the only number who will deal with you their South African call centre who every day say they will refund but do nothing .The store who pick and pack the food have repeatedly confirmed I am due the refund but to no… Read Full Review

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Dhr01's Response to despairingmargaret's Review

Written on: 29/07/2014

I can relate to this.

The customer services in South Africa are useless. They can not and do not do anything.
They say they have and say the correct things BUT they do nothing.
If you have missing items then call the store that delivers DO NOT RELY ON CUSTOMER SERVICES they say they have contacted the store BUT they do not.
Even when I contacted Leeds HQ they tell me that they can not do anything and that I need to contact customer services.

HQ in Leeds and High Wycombe People say that they HATE the customer services in SA. Why do ASDA keep them.....??? MONEY MONEY MONEY

They are cheap... I would prefer to pay more and get a excellent customer service than to have a very poor one. ASDA will have to do something as more people will move if they do not improve.

If you are missing items from your order DO NOT EVEN BOTHER CONTACTING CUSTOMER SERVICE - PHONE THE STORE DIRECT. YOU WILL NOT GET ANYWHERE WITH THE SA CALL CENTRE.

ASDA IF YOUR OWN STAFF ARE SAYING THAT THE SA CALL CENTRE IS USELESS ... AND YOUR CUSTOMER ARE ALSO SAYING THE SAME... WHY ARE YOU NOT DOING ANYTHING ABOUT IT?

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“clothing”

Written on: 15/07/2014 by JoseSmith (1 review written)

Am writing this with tears dropping on my cheeks. Am very very disappointed with asda I ordered clothing online after putting my details for payment to get my order number it says transmission error and I tried 3times the same transmission error so I stopped. After Few weeks later I went into a grocery store to buy some few things my payment was declined I thought it was a joke I ran to the ATM to withdraw cash the same thing I checked my balance I found out that some money has been taken from… Read Full Review

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“home delivery sevice”

Written on: 12/07/2014 by micro12345 (1 review written)

Ordered a big shop from asda, WAS hoping to have a BBQ, after the driver had gone half of the most important shopping was missing. Call customer care straight away and was told that they re deliver next day but could not give me a time slot. Or they offered a full refund for goods which would take FIVE days for me to receive back into my account. I informed them I wasnt happy with the service, and asked for a telephone reference number and the number for Asda Complaints. I had no response the… Read Full Review

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“award winning delivery”

Written on: 07/07/2014 by 1959Pugh (1 review written)

We made a very expensive online delivery purchase as we were having a bbq party the next day. Delivery was supposed to arrive by 4 pm by 4:30pm still no driver so we chased asda as everyone does. The lady advised we was delayed at his last drop but we were next no big deal. Driver got to us at 5 pm apologised for his lateness. I was a bit confused that he only had 1 crate with 1 bag for over 100.00 pounds worth of goods. He was about to walk off to the van when I called him back " oi where… Read Full Review

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“Furniture order refused ”

Written on: 06/07/2014 by Holtlh1993 (1 review written)

I was trying to order indoor furniture online - with no success!! Why offer free UK delivery and then refuse to deliver to Inverness- a City in Scotland. Tesco and Argos both deliver to my postcode- perhaps Asda need to review this. I phoned customer service and was on the phone for 24 mins with no answer as to why?? Very frustrated unhappy customer!!!… Read Full Review

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“Absolutely unreliable service”

Written on: 04/07/2014

Ordered groceries online a few months ago and when the groceries arrived almost a third of the items were substituted. Needless to say we stopped using them. We decided to give the benefit of the doubt and use them again. The slot chosen was 8pm - 10pm. At 10.35pm my partner contacted ASDA and asked where our shopping was. He was assured the driver would be with us soon. When asked how long, the female on the other end of the phone told him you have to give an hour either side, so technically… Read Full Review

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“Short on good food”

Written on: 03/07/2014 by Logana1968 (1 review written)

We've been using ASDA online shopping deliveries for three months. The fresh fruit and veg is of cheap low quality and as bad as Tesco. They don't list any ingredients for the breads online which makes it really difficult to know what you are buying (shame on you ASDA - you MUST know what is in the food you are making). Of the processed foods, there are very few healthy products available and most of those are made by other companies. They make a big deal about the 'free from' range but I… Read Full Review

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“Ignore any offers they may withdraw them over night”

Written on: 29/06/2014 by GenevieveKerr84 (1 review written)

Ordered Greek yogurts at £1.50 each. They were on offer at 2 for £4. Cheaper without the offer. When they came the next day I had been charged £2.48 each. Contacted customer services who said the price you pay is the price when the items are delivered. This is fair if they state when an offer is valid until.They were aware of this problem and were working on a solution. Looking on line complaints about this issue go back over 2 years.The increase price is not highlighted on the bill. Why… Read Full Review

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“Substitutions!!!”

Written on: 28/06/2014 by AuroraDoherty399 (1 review written)

Biggest pile of Rubbish ever!!! You order an apple you get a banana, you order coke you get orange...Don't waste your time and order from Tesco… Read Full Review

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“Asda home delivery groceries, shop elsewhere.”

Written on: 28/06/2014 by westminstergirl (1 review written)

Placed an order on Wednesday 25th June for groceries delivery on Friday 27th June between 8-10pm. No delivery, no phone call, no text message, no email, one thing they didn't forget was to charge me £100 quid for the shopping that has failed to materialise. Tomorrow morning I will shop in sainsburys (like I usually do) and call asda to request my money be returned. Judging by the number of complaints similar to mine Asda need to seriously review their online grocery shopping. Customer… Read Full Review

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“Substitutions!”

Written on: 25/06/2014 by Worligig (1 review written)

I am a fan of asda columbian fair trade filter coffee, my local branch only stocks the beans, with the odd pack of filter coffee amongst the bean packs. I have tried to get the filter coffee delivered and they still manage to confuse beans with filter coffee. Read the labels asda, it's not hard and there is nothing more annoying than substitutions… Read Full Review

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“Failed to deliver”

Written on: 24/06/2014 by JaylinStewart (1 review written)

Ordered a home shop to be delivered today between 10am and 12pm, it has failed to show up. I have not received a phone call or any message from Asda to tell me what is happening at all! I spoke to a lady at their call Center who simply told me I have to wait at least an hour after allotted delivery time before they can tell me anything. What is the point of booking time slots if they fail to deliver and not bother telling you? I'm now having to sit indoors on a beautiful sunny day waiting for… Read Full Review

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“Birthday present cancelled by Adsa”

Written on: 23/06/2014 by olliezach1 (1 review written)

I ordered and paid for a swing and slide set for my Grandsons birthday present. I ordered this last Thursday for delivery tomorrow (his birthday which is Tuesday) I had a message via spam stating that they had cancelled the order as they were out of stock!!!!!!!!!!!!! This is less than 24hrs before his birthday........ When I placed the order the goods were in stock. I called customer services who were useless.. I demanded to speak to a manager but none were available and promised that one… Read Full Review

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“ASDA online stoled us £70!! Don't let this happen to you!”

Written on: 22/06/2014 by 410Gill (1 review written)

We are a group of 7 friends that live together in one house in London. We all work and have different shifts so we decided to start shopping online once a week. Everybody puts £10 and we buy the essential for everyone. So we started buying from Asda because it was cheaper. One day we booked a slot for 9pm. We were at home, near the door and we didn't hear the guy come so we still don't know if he really knocked or just pretended. After a while, I called Customer Service asking for our order… Read Full Review

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“AVOID ASDA HOME DELIVERY”

Written on: 22/06/2014 by mrbadger73 (1 review written)

I am not just shooting off the hip here. I have been a loyal customer for 4 years. As time has gone by, deliveries have become later and later. As I write this, my shopping is two and a half hours late. Customer services promised a manager will call. They did last time, only it never happened. Last time, after about 5 calls, we where told the lorry had broken down. When the driver eventually arrived three hours later, it transpired that various staff had called in sick. So he was having to do… Read Full Review

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“UseTesco...”

Written on: 22/06/2014 by euSinclair473 (1 review written)

Order wrong, ludicrous substitutions, driver didn't care at all, in fact told me not to complain as they'll turn a blind eye?! When I called to complain I was, left on hold for ages, staff in the call centre obviously cant actually sort your complaint. Avoid, use tesco!!!… Read Full Review

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Mrbadger73's Comment

Written on: 22/06/2014

I agree! I have been a customer for 4yrs, yet today for the second time in 2 months, my shopping is over 2 hours late. ASDA don't care about it, this is shouted loud and clear, when management won't even pretend to care. We are just fish in the sea, Pity because they just lost a weekly revenue, as I will use Tesco from now on. Maybe if more people stand up to them, they will loose enough revenue to care. Bring back the days where the shop keepers GENUINELY cared about their customers.

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