Asda Reviews - www.asda.co.uk

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Summary

Asda Online is now one of the largest Online Supermarkets for home shopping, at ReviewCentre we have reviews written by real consumers voicing there experience about Asda UK. So why not write about your opinion on www.asda.com, it could be anything from George at Asda, Asda car insurance or even Asda Jobs.
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Latest Reviews

“Shocking customer service ”

Written on: 26/06/2016 by Sweetdeathly (1 review written)

Asda have a shocking customer service. Items were missing from my order,contacted the help line and they couldnt get in touch with the local store. Every time we call now we get told the person we need to speak with is in a meeting and Will get back to us. I am a unemployed single parent and I am on a tight budget. I am thinking of shopping else where in the future because the service and how they treat you is disgusting… Read Full Review

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“Two online orders...Nothing I ordered available”

Written on: 22/06/2016 by ypHawkins294 (1 review written)

I made 2 online orders (13/06 &14/06) for collection at the Bexleyheath store (collection 22/0/16 between 12.30 and 2pm.) Received a phone call, I guess that is positive, at 8am on 22/06 to say that everything in my orders would have to be substituted... In my opinion it's a bit hard to substitute 25 brown coconuts that are needed for a coconut shy on Saturday 25/06. Called customer service and told that this is just the way they work!!! Will never shop at ASDA again… Read Full Review

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“Bloody Mary Mocktail Soup!!!!”

Written on: 12/06/2016 by Marlies63 (1 review written)

This review is definitely not regarding customer service and delivery service (because I think everybody knows these two services are well below par and I no longer order for delivery from Asda for that reason). This review is regarding the Bloody Mary Mocktail Soup..OMG! It's delicious!!!! If you like a little spicy kick and a guilt free, tasty and filling soup, I would highly recommend. It's a shame it's a 'limited edition'. I'll buy it as much as I can while it's on the shelves. Yummmm! A… Read Full Review

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“shocking service”

Written on: 11/06/2016 by Gillian1979 (1 review written)

this is the second time and the last time i will do an online shop with Asda....shocking customer service.Items were missing from my order,contacted the help line twice and they could not get in touch with local store so i have requested a refund. would never recommend to anyone iceland and tesco way better i will be going back to using them !!!!!… Read Full Review

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“Online order arrived but with the whole chilled goods...”

Written on: 07/06/2016

Online order arrived but with the whole chilled goods missing. 13 items to be exact. 1 carrier bag for some bananas that did arrive. The rest was juice cans and dog meat. Phoned the 0800 number, they said wait on a call to arrange re-delivery. Waiting 5 hours then phoned back to be to,d the driver did a refund at my door! Eh no he didn't as he was driving away as I ran after him To tell him stuff was missing. So after a horrendous phone call with someone who's accent I could not understand, she… Read Full Review

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“Never will do a home grocery shop again!”

Written on: 07/06/2016 by AbdielLowe233 (1 review written)

I used to get my home deliveries from Asda each week as always thought was good value for money and quality ok. However, my last 4 grocery deliveries were so appalling I vow never to use them again. I didn't get the groceries in my slot, which can happen sometimes if the driver is so busy, but I didn't get an apology. All my fresh salad and veg were "use by" on the date I received the items. Err... Don't think going to eat them all at 10pm at night! The other fresh items were OUT OF DATE!… Read Full Review

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“What a shower of moronic idiots who work for asda”

Written on: 25/05/2016 by Jayne bolton (2 reviews written)

Hi I did an online shop on 25th April I was sent substitute cigarettes which I don't smoke The driver did a refund at the door I ordered 6 packs but I was supposedly refunded for 5 it took me a week of calls to get it through to them that I was owed for another pack I was then refunded for the one pack but not the other 5 that amount was 29.45 they was adamant that I had been refunded for them I got in touch with the Ceo at head office who investigated the matter but he said as the driver had… Read Full Review

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“Great service”

Written on: 18/05/2016 by gcMeredith439 (1 review written)

1st online grocery shop, from Antrim Asda was very pleased with the service from the delivery driver...didn't get his name unfortunately! He was very helpful and explained all the delivery process to me, from the bill set up and the alternatives offered. Very friendly manner and overall very impressed with the service provided from the driver! Will be continuing shopping online… Read Full Review

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“Terrible !!!”

Written on: 17/05/2016 by 1991Willis (1 review written)

I ordered a substantial quantity of garden furniture from Asda online. When the largest of my three sets was delivered the courier told me that it required a sack barrow to move but they couldn't fit one in so the rolled it from down my road to my back garden. Upon opening the item the table and one chair was damaged. I immediately rang asda who told me the items were out of stock . As I had purchased lots of items with another set due to arrive at a later date I asked if they could give me a… Read Full Review

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“Personal opinion about asda ”

Written on: 08/05/2016 by Johnston434 (1 review written)

When it comes to Asda's food, you can buy most of the items in other markets a lot cheaper, even though they claim to be the cheapest around… not true at all, it's one of the most expensive I personally go to asda for baby food, bottles, cutlery and so on. Granted they are great for these (except nappies and wipes… again, I can get them cheaper and at better quality for my child) however, most of the items I need or want to replace, such as baby spoons, sterilising bottle brushes, they… Read Full Review

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“Clearly don't train their staff!!! ”

Written on: 04/05/2016 by Michelle199022 (1 review written)

My grandmother recently went to asda in Downpatrick who bought a multipack of cigarettes which cost £34. She purchased them for her granddaughter who wasn't working at the time so thought she was doing something kind. She explained to the lady at the counter that she wasn't sure if they were the right ones but the shop assistant assured her that as long as she had the receipt they could be exchanged. When I went back to the store on the same day asda wouldn't exchange them. They said it was… Read Full Review

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“Poor management, poor customer service, poor delivery...”

Written on: 01/05/2016 by Dan182002 (1 review written)

Such a bad experience using asda online shopping. We placed an order to be delivered between the hours of 21:00-23:00pm the following day after ordering. On the evening of delivery we had a phone call from the delivery driver at 19:45 saying he was here to deliver, we explained we wouldn't be in until 20:30 as we were at work. The delivery driver came across very angry on the phone as it was an inconvenience, this is why we picked the time slot we did. The delivery driver failed to turn up on… Read Full Review

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“Click and collect fiasco”

Written on: 27/04/2016 by AbigailChristie89 (1 review written)

I am currently only using this service as unable to drive . I usually have it delivered since my surgery but on this occaion I used click and collect . Snce using online delivery I have had substitutions each time , late delivery and then this weekend when I booked click and collect my husband went down to collect the shopping . Half and hour ater I got a call to say that he needed to come back as he had been given someone elses shopping in error so he went down to sort it out . On return we… Read Full Review

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Getpaidtoshoponline's Comment

Written on: 07/05/2016

Hi Abigail my name is Louise, if you regularly shop online you may want to find out how to get paid doing it. All same products as Asda for more info email me.

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“Terrible service ”

Written on: 25/04/2016 by AlexCannon251 (1 review written)

I've ordered with asda numerous times and today was a terrible experience and to be honest I'll never be ordering with asda ever again. The two delivery drivers out right refused to deliver my shopping directly to my door even though every time I've have my shopping delivered they have come directly to my door. They both claimed it was due to health and safety but they were clearly two strong guys who could have easily brought it up. It was just downright laziness in my opinion. I then ring… Read Full Review

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“Shopping never arrived ”

Written on: 25/04/2016 by ChantellePink (1 review written)

Not happy at all booked my delivery they took my money but never showed up with my delivery. Phoned Asda twice in the end they said they will deliver tomorrow but now my daughter has nothing for her lunch for nursery tomorrow I'm really cross and would definitely not recommend… Read Full Review

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“Asda, full of false hopes”

Written on: 22/04/2016 by FoodJunkie (1 review written)

My first time ordering Asda, I had to re-order 3 times to get my things delivered, once because they said I wasnt in, it was on the Driver's Instructions to CALL ME as I am in the student accommodation with 600 other students, no one will pick it up except ME! another was it simply didnt come, another was because it said I didnt have money in my card (they already took my money the first time, so I thought they could just use that money, but the Customer service didnt say I need to pay again as… Read Full Review

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“HOME DELIVERY”

Written on: 21/04/2016 by Frances757575 (1 review written)

My delivery was meant to delivered 6/8 pm. It arrived at 8.55 pm. There was no call, as per the agreed procedure that 2 customer service advisers told me. When he arrived he did not apologise for his lateness. He was discourteous, drove across my grass, damaged my door frame and they refused to go when I asked him to leave. He dumped my shopping half way down the path . Then he was talking loudly in another language I assume profanities but obviously I don't know for sure. Apparently… Read Full Review

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“Surpassed themselves today”

Written on: 19/04/2016 by gracech1 (2 reviews written)

Order arrived (no bags tho paid for them) frozen and fresh foods in basket together. One use by (tomorrow) pie and one unasked for substitute later, I got down to the matter of the driver reversing into my fence, breaking the crossbar. He was going to ignore it but my neighbour and myself actually watched the twit doing it… Read Full Review

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“goods missing then just get ignored”

Written on: 15/04/2016 by grahamsin (2 reviews written)

i was a loyal asda customer for years and recently they have gone completely down hill , firstly if order online expect loads substitutes most of which nothing like you order and this if you lucky , as you not got time to go through shopping when checked had at least 4 to 5 items missing and to make it worse when you email they just ignore to hope you go away , think there must been a change at top as they never used to treat customers this way , and happends on regular basis as alot of friends… Read Full Review

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“Non-delivery”

Written on: 15/04/2016 by Seed-sower (1 review written)

I've only used home delivery once before, and this was my first order with Asda, so took a lot of setting up, and finding items, when we dont have Asda stores near me in North London, so I wasn't familiar with products. I based my order round the good price of bottles of coke, which I was buying for my 77yr old ex-guardsman neighbour who prefers coke to other caffeine! He has a spinal injury, so I wanted to avoid his carrying 1.75L bottles from Camden, as he usually does. I ordered 20, which… Read Full Review

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