Written on: 13/06/2007 by count peppe (1 review written)
I think that I have about had it with Virgin.
I have had around 8 call outs in the last 6 weeks, mainly due to freezing screen, slow remote reaction, stalling channels.
They have replaced every piece of equipment during that time.
They also did some work inside the network box in the street.
Nothing improved. On Saturday it was dreadful and I have not been able to access any Video-on-Demand services. They said it needed for specialist engineers to investigate and they would call me within 72... (read more)
Written on: 13/02/2007 by Blondetotty (17 reviews written)
This review is based on Virgin Media (previously NTL).
I joined virgin net as a broadband customer in June 06, mainly due to their 'non 12 month non contract'. i.e you didn't have to sign up for a 12 month period. When NTL announced it was merging and creating a whole new company called Virgin Media I was delighted. From some of my reviews you can see I have a love hate relationship with the Virgin group of companies. Some I love, some I absolutely detest. I duly called the number on... (read more)
Written on: 27/12/2006 by Adetutu (1 review written)
Unfortunately for me i am stuck with them. As in my area I can get sky because of the type of building i live in and unfortunately can't get freeview because of the aerial.
I dread to call to report a fault or to query an issue on my bill as each time i speak to them i get ever so fraustrated with their service. Only one time will can i say i spoke to someone who was so understanding and nice however he too didn't live up to his promises of call back. Charging you £4 for non direct debit... (read more)
Written on: 07/10/2006 by MisterWilson (19 reviews written)
Soon we're switching from NTL:home - TV, Telephone & Broadband Internet, I've had enough!
1)Picture freezes for a couple of seconds every day on a daily basis.
2)On-screen TV guide is frequently either wrong or not working.
3)Set-top box needs to be switched off + on at the plug to unfreeze it about once a week. (read more)
Written on: 10/09/2006 by soozonholiday (4 reviews written)
I have had NTL for a few years now and as with other users had a nightmare getting it installed correctly and had to have them back several times. The installers are not allowed to drill through ceilings but can drill through walls and I had to: 1. Insist they bring the cable around to side of house and drill through wall rather than drape cable across my wood floor and risk killing me in a trip accident. 2. Insist they take the cable up the front of house and drill through wall to cable to... (read more)
Written on: 12/07/2006 by allancarole (5 reviews written)
Where do I begin?
My wife and I had been thinking of having a landline installed into our home and having an Internet service as well. Previously we had relied on having a mobile phone each but needed to get one because of work etc.
We couldn't believe our eyes when we stumbled on an advertisement for TV, Phoneline AND broadband Internet service for just £15.00 per month with NTL.
My wife contacted the number that evening and within 5 minutes installation had been arranged. I phoned... (read more)
Written on: 22/02/2006 by carl Groombridge (20 reviews written)
I had the NTL:home TV packages. The picture quality was very poor. The screen kept freezing. Weekends tended to be very bad in service (most often things went wrong). The pay to view films would suddenly freeze, and leave us with NO film to watch and a bill for it!!
We moved to Sky, and we are much much happier now. (read more)
Written on: 13/02/2006 by bossyboots006
I was with NTL cable broadband for 2 years, and I received an absolute dire service. The broadband speed was more like dial-up, and I was unable to access their email. Customer care was non-existent, and they seemed to blame me for the broadband speed, when it was clearly them that had server problems. I moved, and there was no way I was taking it with me, and they even had problems understanding this, and still billed me for a service that I was no longer connected to.
You get what you pay... (read more)
Written on: 08/02/2006 by rmjayna (1 review written)
I have been using NTL for several years but spend fair amount of time phoning them to sort out monthly bills. I have never requested an upgrade in any service yet they just seem to add extras without actually providing anything. (read more)
Written on: 20/12/2005 by jimmeh (2 reviews written)
I had NTL Broadband installed, but no user-name or number was given to me. I tried to cancel my subscription because of this service, and so I called the helpline. I got through to an adviser who was obviously not based in the UK, as he could not understand a word I was saying. I wanted to cancel my subscription, but since I had no user-name, I had to give him my name and address. After fifteen minutes of trying to spell my surname, I mistakenly thought he had finally got it. I was... (read more)
Written on: 19/12/2005 by jj1978 (5 reviews written)
I phoned NTL one month before I was due to move house. Their website said I had full services available at my new address, so I tried to book an engineer by phone. I was told that their system was "down", but the engineers were readily available, so I was to call back next week. I tried that, and the system was still "down"!! Is it ever "up"? I was then told to call back a week before I was due to move and book then. I called a week before, and the person said services were not... (read more)
Written on: 01/11/2005 by jonopy2 (1 review written)
I will stay with NTL things will eventually get sorted if people complain enough. (read more)
Written on: 20/10/2005 by carrbear (5 reviews written)
Recently moved house after having NTL for 6 years. Telephoned 7 times (each with half hour on hold) to inform them of move, cancel services at current address and find out if services could be supplied at new address.
Each time I rang it was like they'd never had any other phone calls from me. Every employee I spoke to didn't seem to have a clue what I was talking about - even in the house moves department which is surely what they are there for?
Moved house and discovered for myself that... (read more)
Written on: 26/06/2005 by cobefn (4 reviews written)
It just gets worse and worse. I cancelled my NTL TV service four months ago because the service was rubbish, I actually spent MORE money putting up a new aerial and buying a Free view Box. That's when the troubles really started, My next bill showed a charge, I was promised a Credit, on the next bill I was charged again, and get this, Charged TWICE instead of getting a credit, Next bill, I'm charged for the TV service AGAIN, no credit, guess what, I've just been Charged AGAIN! For a service... (read more)
Written on: 01/06/2005 by syddel (2 reviews written)
I have been using NTL broadband, phone, and TV since April 2002. It hasn't been without it's problems, but all in all, I have been satisfied (although not overly impressed) with the service.
My main gripes are listed in the 'bad points'. It does annoy me that certain incoming ports are blocked, although this seems less of an issue now as I recently discovered (after not trying for over a year) that most of the ports I require have now been openned (ie. TCP 3306 for MySQL (clients must use... (read more)
Written on: 22/05/2005 by mild1ptr (1 review written)
Although I have not had sky I have spoken to a great deal of people who have also, telewest etc, and to be honest there are horror stories for all the major suppliers. I had a bad experience with NTL when I moved but since then no problems and I am satisfied with the service I get from them.
I regularly check the web site for possible package changes that would save me money. (read more)
Written on: 20/04/2005 by NTLareRubbish (1 review written)
I was with NTL for 3.5 years. During installation I had the usual engineers not turning up etc... Got phone, TV & Broadband. Reliability was never good. Customer services easily the worst ever. When I moved home I decided to terminate all of it, but they continued to bill me (post forwarded). Went through all the procedures, Otelo got involved. NTL said "we don't have any records of that etc..." but I do. Otelo settled in my favour - over a year from the original complaint. Considering... (read more)
Written on: 05/03/2005 by cobefn (4 reviews written)
I am really sorry now that I ever got NTL, I had it installed when it was Cabeltel, and to be fair, it wasn't a bad service then, but when NTL took over it started to go down hill pretty fast. The Customer service is appalling now, expect at least 20 mins wait on phone for technical help, and this has recently been withdrawn at weekends and after 8pm weekdays, Madness! We have had 3 Digibox's changed, though each time I complained I said it was the service at fault, not the equipment, I was... (read more)
Written on: 14/08/2004 by pmckeo21 (1 review written)
Digital TV is absolute rubbish - mine has never worked. A guy from NTL told me that they think that the fact that it takes 8 seconds to change a channel is acceptable! Once they get you they will make you stay the full year regardless of how rubbish they are - my TV has not worked for two weeks and I have just spent 40 minutes on hold (after a message that said that I might have to wait for 5 minutes) to find out why the engineer that was supposed to fix the thing has not turned up!... (read more)
Written on: 21/07/2004 by monobrow2 (1 review written)
There are lots of channels on NTL:home and the Free Email and Free Internet TV is mint you can order your shoping, tickets and lots more and send emails for free and it does not cost you a lot on your phone bill and in does not use your phone at all unlike SKY!!
When you are waching sport on BBC you will see a red icon and if you press red you get choice of what camera you want to pick. If you press red on a BBC channel you can also watch extra programs. I was watching Big Brother and it... (read more)
Written on: 03/07/2004 by freaked
NTL is now better with the blue layout. I prefer NTL because when I had Sky it kept crashing. NTL crashes less and the movies are now shown earlier and with more selection. All movies are show on one channel, channel 0. As before they were show on different channels. NLT are improving thier service all the time. Now they have a better selection of games at a cost, but you can play them. Also there is more interactive services. Like Big Brother voting at 25p a vote.
NTL is now faster. (read more)
Written on: 02/07/2004 by mollycox2 (1 review written)
Have had NTL, previously Comtel, for nearly 9 years without any real problems at all. Upgraded to digital TV nearly four years ago, and was pleased with all the extra channels you could get. Coupled with a super cheap phone service, its price at £28 a month plus phone calls was excellent. Sad to lose the service when I could no longer afford the TV. (read more)
Written on: 30/06/2004 by Tonyfr35 (1 review written)
We were with NTL:home for a long time i.e. phone,internet,Digital TV. No more though,reason after paying the phone bill got cut off 4 times NTL then tried to charge us £30 each time for reconnection even though we sent proof the phone bills were paid on time.Customer services are the worst i have ever come across found the NTL staff rude and uncaring. Next the billing process was a mystery to me, we signed up for one package say £25 a month we got billed different amounts every month we were... (read more)
Written on: 23/05/2004 by cellularoperations (3 reviews written)
NTL have to be the worst company ever created. We have been with NTL (my family as a whole) for a very long time, even back when they were named soemthing else. They cut me off even though I had paid the bill. I even had the bank stamped reciept and the con artists said I had not paid. So my grandmother was in tears and I had to pay another £30.00 just so she could have her tv back on. Then I was given the wrong info by one customer service advisor so i called back and it was acknowledged i... (read more)
Written on: 10/01/2004 by Bogey (1 review written)
I had Sky and Bt Broadband
Came to Ntl full tv package and 1meg Internet, the tv is slow to respond and the menu shows programs that have already ended!, It is not user friendly and the box constantly needs reseting.
Internet, runs slow, and is frquently down, I have never seen the 1 meg speed, bt500 was faster
Customer services:...Appauling, 90 min wait on the phone is usual, I emailed a complaint and they rang me 2 months later!
In all: i CANT wait for my year to be up and get back to... (read more)
Written on: 27/10/2003 by Stejcoolj (1 review written)
The TV packages with NTL:home are competitive when compared to Sky and other digital providers. There are occasional outages - but these have lessened considerably over the last year as ntl have got their act together. The interactive side of ntl and email / internet are very slow and could be described as woeful compared with Sky. Still great value for money though if you just want to watch your TV rather than play with it. Technical helplines have improved in last year - easier to get... (read more)
Written on: 03/08/2003 by Gravyonmychin.
Thought it was very good to start with but soon missing Sky's versatility,had to go back as the family were threatening murder,just so much more user friendly!No complaints with phone or internet.Rating for tv only.... (read more)
Written on: 25/05/2003 by zephyr.
We have had NTL analogue cable for 10 years. We went digital 2 years ago. We have the family pack for £28 with over 100 channels. Movies package costs £47.50, we sometimes have that for one month only at Christmas. It is awkward to browse the channels, some freezing can occur or long waits for "gathering data" Sky Digital do it better. The interactive service through TV, is so slow we don't bother with it. I have my internet connection on dial up as my 56k speed is fine, £10 per month... (read more)
Written on: 25/03/2003 by JM.
Early days yet as I have only had it for 1 week. Good value for money as I get the three services for the price of my BT bill. Installation went smoothly with minimal disruption to family or garden. As stated above I find the colours chosen for the TV program selection screens difficult to read and the controls take a bit of getting used to. No problems with telephone or broadband (600k). (read more)
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