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Picture courtesy of Tim.
| Customer Service | 2.4/10   |
|---|---|
| Features | 4.2/10 |
| Value for Money | 4.7/10 |
| Reviewer Rating | 3.8/10 |
| Overall Rating | 4/10 |
Full review by
count peppe
expert review 
on 13th Jun 2007
User Rating : 1
Respect :
0
Good Points: Broadband brilliant Phone fine
Bad Points: See general comments. There is a lot to read through.
General comments: I think that I have about had it with Virgin.
I have had around 8 call outs in the last 6 weeks, mainly due to freezing screen, slow remote reaction, stalling channels.
They have replaced every piece of equipment during that time.
They also did some work inside the network box in the street.
Nothing improved. On Saturday it was dreadful and I have not been able to access any Video-on-Demand services. They said it needed for specialist engineers to investigate and they would call me within 72 hours. No one called me back.
I phoned on Monday and again they said the engineers would want to speak with me... so I been waiting. Today I phoned again and now apparently they are having a major problem throughout my area and it could be offline until 18th June! Such madness!
I am planning to let this all continue and am logging everything.
In the next 72 hours I intend making an appeal direct to Branson via a YouTube broadcast.
They continue to fail to deliver any real level of service.
The engineers that visit are unmotivated and don't seem happy in their work.
I always make them a coffee and chat with them. They seem frustrated and all confirm that the Network itself is knackered and old and out of date.
Personally I cannot see Virgin making it. On paper it all seems so wonderful but in reality it is dreadful.
Is there any formal body we can band together to take action against them? They are not providing the service they promise us. Surely there must be some way we can stop them signing up new customers?
I will post my YouTube link on here once I have broadcast it.
I hope to show the Screen Freezing, the error messages - if I get an engineer maybe a short clip of him/her pretending to fix the service.
Anyone interesting in joining me take action against them please get in touch.
count peppe's review and ratings | 341 words
Review by
Blondetotty
on 13th Feb 2007
User Rating : 5
Respect :
0
This review is based on Virgin Media (previously NTL).
I joined virgin net as a broadband customer in June 06, mainly due to their 'non 12 month non contract'. i.e you didn't have to sign up for a 12 month period. When NTL announced it was merging and creating a whole new company called Virgin Media I was delighted. From some of my reviews you can see I have a love hate relationship with the Virgin group of companies. Some I love, some I absolutely detest. I duly called the number on the ...
Blondetotty's full review | 595 words
Review by
Adetutu
on 27th Dec 2006
User Rating : 2
Respect :
0
Unfortunately for me i am stuck with them. As in my area I can get sky because of the type of building i live in and unfortunately can't get freeview because of the aerial.
I dread to call to report a fault or to query an issue on my bill as each time i speak to them i get ever so fraustrated with their service. Only one time will can i say i spoke to someone who was so understanding and nice however he too didn't live up to his promises of call back. Charging you £4 for non direct debit ...
Adetutu's full review | 242 words
Review by
MisterWilson
on 7th Oct 2006
User Rating : 3
Respect :
0
Soon we're switching from NTL:home - TV, Telephone & Broadband Internet, I've had enough!
1)Picture freezes for a couple of seconds every day on a daily basis.
2)On-screen TV guide is frequently either wrong or not working.
3)Set-top box needs to be switched off + on at the plug to unfreeze it about once a week.
MisterWilson's full review | 72 words
Review by
soozonholiday
on 10th Sep 2006
User Rating : 1
Respect :
0
I have had NTL for a few years now and as with other users had a nightmare getting it installed correctly and had to have them back several times. The installers are not allowed to drill through ceilings but can drill through walls and I had to: 1. Insist they bring the cable around to side of house and drill through wall rather than drape cable across my wood floor and risk killing me in a trip accident. 2. Insist they take the cable up the front of house and drill through wall to cable to broa ...
soozonholiday's full review | 506 words | 3 comments added.
Review by
allancarole
on 12th Jul 2006
User Rating : 2
Respect :
0
Where do I begin?
My wife and I had been thinking of having a landline installed into our home and having an Internet service as well. Previously we had relied on having a mobile phone each but needed to get one because of work etc.
WOW!
We couldn't believe our eyes when we stumbled on an advertisement for TV, Phoneline AND broadband Internet service for just £15.00 per month with NTL.
My wife contacted the number that evening and within 5 minutes installation had been arranged. I p ...
allancarole's full review | 700 words
Review by
carl Groombridge
on 22nd Feb 2006
User Rating : 3
Respect :
0
I had the NTL:home TV packages. The picture quality was very poor. The screen kept freezing. Weekends tended to be very bad in service (most often things went wrong). The pay to view films would suddenly freeze, and leave us with NO film to watch and a bill for it!!
We moved to Sky, and we are much much happier now.
carl Groombridge's full review | 76 words
Review by
bossyboots006
on 13th Feb 2006
User Rating : 0
Respect :
0
I was with NTL cable broadband for 2 years, and I received an absolute dire service. The broadband speed was more like dial-up, and I was unable to access their email. Customer care was non-existent, and they seemed to blame me for the broadband speed, when it was clearly them that had server problems. I moved, and there was no way I was taking it with me, and they even had problems understanding this, and still billed me for a service that I was no longer connected to.
You get what you pay f ...
bossyboots006's full review | 116 words
Review by
rmjayna
on 8th Feb 2006
User Rating : 0
Respect :
0
I have been using NTL for several years but spend fair amount of time phoning them to sort out monthly bills. I have never requested an upgrade in any service yet they just seem to add extras without actually providing anything.
rmjayna's full review | 63 words
Review by
jimmeh
on 20th Dec 2005
User Rating : 4
Respect :
0
I had NTL Broadband installed, but no user-name or number was given to me. I tried to cancel my subscription because of this service, and so I called the helpline. I got through to an adviser who was obviously not based in the UK, as he could not understand a word I was saying. I wanted to cancel my subscription, but since I had no user-name, I had to give him my name and address. After fifteen minutes of trying to spell my surname, I mistakenly thought he had finally got it. I was charged mo ...
jimmeh's full review | 149 words
Review by
jj1978
on 19th Dec 2005
User Rating : 3
Respect :
0
I phoned NTL one month before I was due to move house. Their website said I had full services available at my new address, so I tried to book an engineer by phone. I was told that their system was "down", but the engineers were readily available, so I was to call back next week. I tried that, and the system was still "down"!! Is it ever "up"? I was then told to call back a week before I was due to move and book then. I called a week before, and the person said services were not available in ...
jj1978's full review | 299 words
Review by
jonopy2
on 1st Nov 2005
User Rating : 5
Respect :
0
I will stay with NTL things will eventually get sorted if people complain enough.
jonopy2's full review | 139 words
Review by
carrbear
on 20th Oct 2005
User Rating : 1
Respect :
0
Recently moved house after having NTL for 6 years. Telephoned 7 times (each with half hour on hold) to inform them of move, cancel services at current address and find out if services could be supplied at new address.
Each time I rang it was like they'd never had any other phone calls from me. Every employee I spoke to didn't seem to have a clue what I was talking about - even in the house moves department which is surely what they are there for?
Moved house and discovered for myself that th ...
carrbear's full review | 303 words
Review by
cobefn
on 26th Jun 2005
User Rating : 0
Respect :
0
It just gets worse and worse. I cancelled my NTL TV service four months ago because the service was rubbish, I actually spent MORE money putting up a new aerial and buying a Free view Box. That's when the troubles really started, My next bill showed a charge, I was promised a Credit, on the next bill I was charged again, and get this, Charged TWICE instead of getting a credit, Next bill, I'm charged for the TV service AGAIN, no credit, guess what, I've just been Charged AGAIN! For a service I do ...
cobefn's full review | 158 words
Review by
syddel
expert review
on 1st Jun 2005
User Rating : 7
Respect :
+1
I have been using NTL broadband, phone, and TV since April 2002. It hasn't been without it's problems, but all in all, I have been satisfied (although not overly impressed) with the service.
My main gripes are listed in the 'bad points'. It does annoy me that certain incoming ports are blocked, although this seems less of an issue now as I recently discovered (after not trying for over a year) that most of the ports I require have now been openned (ie. TCP 3306 for MySQL (clients must use SSL ...
syddel's full review | 407 words | 1 comment added.
Review by
mild1ptr
on 22nd May 2005
User Rating : 6
Respect :
+1
Although I have not had sky I have spoken to a great deal of people who have also, telewest etc, and to be honest there are horror stories for all the major suppliers. I had a bad experience with NTL when I moved but since then no problems and I am satisfied with the service I get from them.
I regularly check the web site for possible package changes that would save me money.
mild1ptr's full review | 132 words
Review by
NTLareRubbish
on 20th Apr 2005
User Rating : 0
Respect :
0
I was with NTL for 3.5 years. During installation I had the usual engineers not turning up etc... Got phone, TV & Broadband. Reliability was never good. Customer services easily the worst ever. When I moved home I decided to terminate all of it, but they continued to bill me (post forwarded). Went through all the procedures, Otelo got involved. NTL said "we don't have any records of that etc..." but I do. Otelo settled in my favour - over a year from the original complaint. Considering signing u ...
NTLareRubbish's full review | 112 words
Review by
cobefn
on 5th Mar 2005
User Rating : 2
Respect :
+1
I am really sorry now that I ever got NTL, I had it installed when it was Cabeltel, and to be fair, it wasn't a bad service then, but when NTL took over it started to go down hill pretty fast. The Customer service is appalling now, expect at least 20 mins wait on phone for technical help, and this has recently been withdrawn at weekends and after 8pm weekdays, Madness! We have had 3 Digibox's changed, though each time I complained I said it was the service at fault, not the equipment, I was righ ...
cobefn's full review | 358 words
Review by
pmckeo21
on 14th Aug 2004
User Rating : 0
Respect :
+1
Digital TV is absolute rubbish - mine has never worked. A guy from NTL told me that they think that the fact that it takes 8 seconds to change a channel is acceptable! Once they get you they will make you stay the full year regardless of how rubbish they are - my TV has not worked for two weeks and I have just spent 40 minutes on hold (after a message that said that I might have to wait for 5 minutes) to find out why the engineer that was supposed to fix the thing has not turned up! Broadband is ...
pmckeo21's full review | 161 words
Review by
monobrow2
on 21st Jul 2004
User Rating : 10
Respect :
-2
There are lots of channels on NTL:home and the Free Email and Free Internet TV is mint you can order your shoping, tickets and lots more and send emails for free and it does not cost you a lot on your phone bill and in does not use your phone at all unlike SKY!!
When you are waching sport on BBC you will see a red icon and if you press red you get choice of what camera you want to pick. If you press red on a BBC channel you can also watch extra programs. I was watching Big Brother and it had ...
monobrow2's full review | 201 words
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