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| Tariff Features | 3.1/10   |
|---|---|
| Value for Money | 3.1/10 |
| Reviewer Rating | 2.6/10 |
| Overall Rating | 3.1/10 |
Full review by
chrisjayuk
on 15th Sep 2008
User Rating : 10
Respect :
0
Good Points: Excellent network coverageGreat 3G networkExcellent customer service on the phoneGreat deals for customer who remain with themExcellent choice of great handsets
Bad Points: The only bad point is that (some) Orange Shops really let Orange down with an attitude more suiting to debt collection agents!
General comments: I have been with Orange on a contract for over 14years and have always found there service second to none, they offer a great product and really good incentives to remain with them, plus they give excellent deals to customers re contracting. I'm an Orange Premier customer and find that Orange Premier customer services will go the mile to help and sort any issues out.
chrisjayuk's review and ratings | 112 words
Review by
Guest.
on 12th Jun 2008
User Rating : 0
Respect :
0
I've been through hell, i had an 18 month contract with them and direct debit, being a student i thought this dd would be easier for me. Orange kept adding bits to my contract deal and charging me for them, they even took more money out of my account because of all the extra add ons that i didn't even use and to be honest wasn't even aware of. Id be surprised if orange even read half the comments on here and act upon it, its ironic how they claim calls are recorded when really customers ought to ...
Guest.'s full review | 143 words
Review by
Guest.
on 12th Jun 2008
User Rating : 0
Respect :
0
I AGREE DON'T USE ORANGE!I find the whole company is down right rude! I've been through hell, i had an 18 month contract with them and direct debit, being a student i thought this dd would be easier for me. Orange kept adding bits to my contract deal and charging me for them, they even took more money out of my account because of all the extra add ons that i didn't even use and to be honest wasn't even aware of. Being a big company they thought they'd get away with passing the buck through legal ...
Guest.'s full review | 166 words
Review by
shazzasnash
on 25th Apr 2008
User Rating : 0
Respect :
0
Have had a pay monthly contract for about 4 months - the contract is in my name but the phone is my daughters who is 15. A couple of months ago she came to us to tell us that she didn't think her minutes were decreasing as they should. We phoned orange to be told that the automated service as of the time and date given was correct. We therefore told her that there wasn't a problem but to keep an eye on her minutes. Later in the month she came to us again as she was concerned that the automated b ...
shazzasnash's full review | 351 words
Review by
luize
on 23rd Apr 2008
User Rating : 4
Respect :
0
I am on Orange Pay Monthly and i've tried for 4 days on the run with no success and i have not spoke to 1 customer advisor it a joke that we should have to take an hour or more of r time to call these people and we pay are bills for then not to help with enquires.
luize's full review | 97 words
Review by
djf03
on 13th Feb 2008
User Rating : 8
Respect :
0
I figured that most people only come on to this site to rant about companies that irritate them so I thought I'd do my bit to back Orange as I've been very happy with them for 4 years now. Their customer service team has always been very helpful and polite and they often reward me (obviously as I've spent £2k+ on bills now they would) but still...
I def won't be switching from Orange for the time being as I am very happy with them :)
djf03's full review | 106 words
Review by
suravakonda
on 4th Jan 2008
User Rating : 0
Respect :
0
I took a pay monthly connection from Orange with a 24 month contract. Just three months later, I realize that I have to suffer for 21 more months without any option.
I used to make most of the calls to call forwarding number starting with 078**. Orange took a decision to exclude all the call forwarding numbers out of free minutes from 15 Dec '07. I realized this only on 4 Jan '08 after seeing my bill. By that time it was too late as I made up an extra bill of £ 130.
When I contacted ...
suravakonda's full review | 473 words
Review by
Guest.
on 2nd Jan 2008
User Rating : 0
Respect :
0
I am now tied into an 18 month contract and expect nothing but a long battle with them over charging me in my opinion. I have been overcharged due to their policy of connecting you first then allocating a billing date. This means you are charged for the period that the phone is being delivered and you could not use it! Why is billing date not the same as connection date? They also charged me for itemized billing and photo messaging, not requested by me and canceled as soon as I noticed they were ...
Guest.'s full review | 199 words
Review by
muppett
on 14th Nov 2007
User Rating : 0
Respect :
0
stay away the customer care is awful and they lie to you. every time ive had a Query i have had many different answers and promises. I was put through to india and well you can guess the rest, i have been a loyal customer but if i could i would get out of my contract!!! anyone able to get me out of it!!!!
DO NOT TOUCH ORANGE THE ARE THE WORST COMPANY I HAVE EVER DEALT WITH. IF I SPOKE TO CUSTOMERS OR LIED LIKE THEY HAVE I WOULD BE UNDER DISCIPLINARY PROCEDURES FROM MY COMPANY.
Do manager ...
muppett's full review | 103 words
Review by
donnagreen83
on 30th Oct 2007
User Rating : 0
Respect :
0
Where do I start, I felt pushed into a contract by a salesman who told me I could change my mind - which I did. Phoned Orange who said just take the phone back to the shop, month later received a bill for £16 (had the phone 4 days), queried this with Orange by email no response received then received letter from a debt collector, again asked why I wasn't told there would be a bill and asked for breakdown, then received a letter to say that I had ignored them, once again wrote and asked for ...
donnagreen83's full review | 210 words
Review by
LORNA162
on 31st Aug 2007
User Rating : 0
Respect :
0
Avoid at all costs. This company do not value their customers.
I have been a loyal Orange Customer for 7 years and have come to despise the company with my last 12 months being hell. I have never been rewarded for being a loyal customer I still don't have any magic numbers as they are only available after you start a new contract, Orange Billing and Customer service should be under investigation, I have been refused access to a supervisor, been ignored, my complaints unregistered and hung up on ...
LORNA162's full review | 329 words
Review by
lmc2007
on 16th May 2007
User Rating : 1
Respect :
0
Leaving due to poor customer services. I have been an Orange customer since April 2005 on pay monthly tariffs ranging in price from £35 - 55 and with monthly bills averaging around £45-50 total with some peaking at £150. After two fairly unreliable handsets (Sanyo S750 and SPV m600), and problems correcting errors on some of my bills, I decided that I would like a Nokia N95 with another company. I spoke to a customer service rep (CRP) in disconnections who was very helpful and ...
lmc2007's full review | 294 words | 1 comment added.
Review by
redroseinexile
on 10th Feb 2007
User Rating : 4
Respect :
0
Now looking for a good provider - but it is a minefield!
redroseinexile's full review | 85 words | 1 comment added.
Review by
abroadhurst19
on 19th Aug 2006
User Rating : 2
Respect :
+1
If you want value for money after your offer ends - don't use orange!
abroadhurst19's full review | 79 words
Review by
elliott171
on 26th Jul 2006
User Rating : 0
Respect :
0
From being with all the mobile networks, I have found Orange to be poor, but an offer over 2 years ago prompted me to return and I wish I never did! On the third bill I was charged £60 extra for a WAP charge which I had free for 6 months. They decided it was their fault and credited my account. If you need help, you're better off asking a guy in the pub, rather than asking Orange. Their once helpful telephone manner has been overridden with people with accents who just laugh amongst themse ...
elliott171's full review | 269 words
Review by
haddock26
on 20th Nov 2005
User Rating : 9
Respect :
0
I was with Orange for a year. Nothing was wrong. Just T-mob had a better offer. So I left, but I couldn't use my good offer as I had no signal! So I went back with Orange and I've been with them for about 2 or 3 years since.
SIGNAL! :-D
I've just changed my plan. I'm not as much of a talker than I used to be, 120 min is all I need. and 1000 FREE texts (worth £100)! What more do I need?!
I think my good point and bad points sum Orange up for me.
haddock26's full review | 161 words | 3 comments added.
Review by
woolfem
on 16th Aug 2005
User Rating : 0
Respect :
0
In this era it should be possible for the Orange networks to analyse your usage and to change your tariff regularly to the least expensive. The first Network to offer this will have my business.
woolfem's full review | 35 words
Review by
minibiatch
on 17th May 2005
User Rating : 5
Respect :
0
I've been with Orange for just over 18months on pay monthly (30 quid for 200 free minutes and 500 free texts). Checked my bill yesterday to find I'm being charged 70 quid; my "free" texts are no longer free! Phoned Orange and eventually was told by a very rude man that the free 500 texts was only on offer for the first 18 months and that this was in my terms and conditions.
Fair enough if this was me not reading the tiny small print, but I upgraded my phone 2months ago and the guy I spoke to t ...
minibiatch's full review | 138 words | 3 comments added.
Review by
dtappleford
on 8th Jan 2005
User Rating : 9
Respect :
+1
I have been an Orange customer for about 5 years and have found the srvice to be excellent, if a little expensive. My wife is with O2 operated by Carphone warehouse. Which by comparison is a complete load of rubbish. Customer services closes at 7pm and over xmas didn't open until 10am. I am very happy with Orange and do not mind paying that little extra for the extra level of customer service they offer.
dtappleford's full review | 109 words
Review by
AndyGDI
on 17th Nov 2004
User Rating : 0
Respect :
0
After 3 yrs of loyalty to Orange I am disgusted with the way I have been treated. I had an unexpectly large bill of over £300, and I politly asked if I was able to spread the payments over 2 months. YES was the reply.. I was told to cancel my DD and pay as much as I could by cheque at bill time. I paid about half. I asked at the time if this was going to cause a problem to my credit file and account status. None at all was the response. So I proceaded to pay the rest afer a couple more wee ...
AndyGDI's full review | 204 words
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