Habitat Reviews - www.habitat.co.uk

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★☆☆☆☆
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Latest Reviews

★☆☆☆☆

“Don't buy There”

Written on: 14/12/2014 by Harperi440 (1 review written)

Bought a sofa-bed specially for Christmas and was assured repeatedly that the item was on its way. Yeah, right...I still don't have my sofa-bed or a proper explanation (or apology)why new estimated delivery date is in the middle of January. Go buy elsewhere if you value your time and quality of service you get… Read Full Review

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★☆☆☆☆

“faulty product - really por service”

Written on: 27/10/2014 by StephanieChurchill241 (1 review written)

Goods were faulty - arranged a pick and delivery of replacement. Waited all afternoon - no delivery , no phone call to explain. Don't bother… Read Full Review

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★☆☆☆☆

“Horrible Customer serivce/ delivery”

Written on: 07/10/2014 by 7reviewer5 (1 review written)

I purchased 2 lamps online that I had seen in the store and really liked and that were unfortunately not available in any of their London stores. Shipping time frame when order was placed was "within 3 day". On day 5 of placing my order and not having received it. I called customer service I was informed order was on its way but they did not have exact delivery date?!. A shipping confirmation and or tracking order were never emailed to me. On day 7 I called again they said it was our for… Read Full Review

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★☆☆☆☆

“terrible service!”

Written on: 10/09/2014 by Justusb1965 (1 review written)

I ordered two tatsuma cabinets arrived 23 august. The drawers were missing the backs? I the had to wait a until 5 th August for the replacement. When they arrived there was a box with almost a a full set of pieces for the drawers all except the backs AGAIN!! I know have to wait until 18 th another two weeks to get the backs!! I complained on the phone and was told it would be passed onto management and some kind of compensation could be organised. I have not heard from anyone since and infact… Read Full Review

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★☆☆☆☆

“No customer service at all”

Written on: 29/08/2014 by Donahuedg375 (1 review written)

I ordered £250 worth of stuff from habitat online on 16 August. The stuff is fine - I'd bought some of their frames before. My one star "Terrible" is exactly right for what happened next. On the 20th the delivery company left the three very large boxes on my front porch, in full view of the road and passersby. The local police were passing and were thoughtful enough to put them behind our car, where they couldn't be seen. I emailed Habitat on the 21st, pointing out that I regularly get… Read Full Review

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★★☆☆☆

“Service and quality issues”

Written on: 11/08/2014 by Raquelo203 (1 review written)

I purchased a mirror from habitat, only to find it smashed when i got home. Returned it back to the kings road store, London. Staff replaced it and informed me that there four other mirrors in the same range which were also smashed. I was please that they told me this as I was reassured that it was not me who smashed it on the way home. However, it made me wonder if habitat is all that it is cracked up to be on the quality control front. 2nd purchase: tatsuma wardrobe. Ordered on line. Did not… Read Full Review

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★☆☆☆☆

“Terrible for kitchens”

Written on: 13/06/2014

Avoid at any cost Owned by Home Retail Group (Argos / Homebase). I suspect the skillbase is therefore high volume / low value goods. It is not kitchens. I would avoid Habitat like the plague. We removed our kitchen on the basis they would start work on a Monday. They called on Friday afternoon to say there would be a 6.5 week delay. We have no running water, oven etc. Their proposed resolution is maybe we get a tap - they'll call us Monday to let us know. Bear in mind the cost of a kitchen… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 10/06/2014

Awful customer service. The team have clearly not been trained in how to deal with customers and how to find resolutions (even though the customer service team are called the resolution team)... Please please only order from Habitat if you are happy to wait ages for your product, if you are happy to chase them when they promise to call and if you are happy to not have your issues resolved! Poor customer service skills… Read Full Review

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★☆☆☆☆

“Delivered a damaged table!”

Written on: 01/06/2014 by Adysonh252 (1 review written)

I ordered the Suki foldable table online. They delivered on time but then when it arrived, i opened the box and it was damaged!! There was a massive crack on one side of the table. I was livid as I stayed in the whole day to wait for the delivery. When i rang customer services they were unapologetic and told me that i had to wait 2 weeks for someone to come pick up the damaged table, which meant i had this giant box and unusable table sitting in my living room. Not even an offer of… Read Full Review

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★☆☆☆☆

“Worse chest of drawers Perouse ”

Written on: 26/04/2014 by Kent88 (1 review written)

We bought a Perouse 3 chest of drawers from Habitat. This is the worst chest I ever assembly and the fixing and the holes are not aligned. the front drawers were so heavy and the vertical sides are not aligned. Terrible chest and cost us more than £300! very bad quality that claimed to made in Italy… Read Full Review

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★☆☆☆☆

“Misled by Habitat”

Written on: 10/04/2014 by Costello29 (1 review written)

Usual story - promised delivery which failed to arrive on time. Customer Services department a joke. No one prepared to take responsibility for the consequences of their inability to perform. Typical big company where the customer is taken for granted. Leave them well alone and buy elsewhere… Read Full Review

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★☆☆☆☆

“Teapot purchased that leaks”

Written on: 20/03/2014

I bought a Lapsang teapot from Habitat. A few months later when I first used it, it turned out that it leaks heavily. I emailed Habitat and they told me to send a proof of purchase (so I sent credit card statement). And after all that I was told that I had to return it to a store. Transporting a glass teapot across London is not very easy. I found them very unhelpful and obviously a very bad product. I wasted money and time on this… Read Full Review

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★☆☆☆☆

“Terrible-Awful!! Don't even bother!!”

Written on: 20/02/2014

Unbelievably poor customer service! still no sign of sofa after 13 weeks. there was a new reason and a new lie every time we called the customer service. Tried to escalate our issue to a manager and the lady whose title is resolution manager did absolutely nothing to help or resolve our issue! They are simply not bothered about their customers and make it really clear!… Read Full Review

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★☆☆☆☆

“terrible, go elsewhere you have been warned”

Written on: 15/01/2014 by paterson32 (1 review written)

35 minutes ago Terrible, please go elsewhere for your furniture! I ordered a piece of furniture from habitat approx 1 month ago, and was informed there was a wait, fine i thought i'm not in a hurry but a month is quite a long time,however, they told me that it'd be delivered between 9-5, great, i thought. Then today i get a text to tell me that it'll be coming between3.30 and 7.30 (factoring in traffic in central London it could be as late as 8.30pm) So i called customer services and asked if… Read Full Review

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★☆☆☆☆

“Beware ....They lied to me”

Written on: 16/12/2013

I ordered a sofa and pouf a number of weeks ago from Habitat on line. On following up on my order over a number of weeks I was lied to on a couple of occasions. Firstly I was told the pouf was in stock awaiting delivery of the sofa, I called a few days later and spoke to the same assistant to be told the sofa was in and not the pouf, I asked her to double check as she had told me the week before the pouf was in stock, she double checked and said it was definitely the sofa, I asked could this be… Read Full Review

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★☆☆☆☆

“Poor..Poor..Service”

Written on: 11/12/2013

Ordered the Asper dining table on November the 30th..immediately the money was taken..At the time of ordering it stated 10/14 days to be contacted to arrange delivery..sent two enquiry emails of my order and received no reply once the time had lapsed ..Rang them on the 2nd of December to enquire what was happening with my order. I was told the suppliers had let them down but they was having stock again in two days time and they would phone myself on that day...They never did..Rang them.again… Read Full Review

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★☆☆☆☆

“Habitat Tat ”

Written on: 19/11/2013 by SOPHIA.PEREZ (1 review written)

I purchased a £30,000 kitchen from Habitat. Six months later I want it ripped out. Appliances £5000 - worktop glass island £5000 rest of kitchen £20,000. Needless to say the customer services run like John Lewis in a an alternative universe. They will do everything to upset, prevaricate and delay. We are one at the verge of the court door over re fitting their mistake for £1000 which they refuse to pay for . " I understand that you since stated you have no running water, we would… Read Full Review

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★☆☆☆☆

“Disorganised”

Written on: 24/10/2013

When you buy overpriced furniture you expect service to be up to par. They sent us a wrong colour cabinet then failed to organise the pick up swiftly, the item was in my spare room fully assembled in a huge box for up to a month and a half. No great apologies, I had to ring customer services to make sure they aligned delivery of the new one and a pick up of the wrong one on the same day as I could not take so many days off work to sort out their mistake. You would think for this… Read Full Review

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★☆☆☆☆

“Leather footstool still not appeared after 8 weeks, no...”

Written on: 19/09/2013

The leather footstool was ordered on 13th July and the money was taken immediately. No courtesy email to update on status has been received after all this time. Does anyone know how long it takes habitat to process refunds?… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 17/09/2013 by Charlotte66 (1 review written)

On 19th August 2013 I ordered 2 deck chair slings from Habitat. Payment was taken and I received notification that they would be delivered in 3 to 5 days.Two weeks later nothing had turned up and I rang to be told that they would be on their way - I have just rang today (4 weeks after placing order), eventually to be told that the items were out of stock and I would not be receiving them at all! All they could offer was a refund and a 20% discount off my next order - as if!!!!… Read Full Review

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