Habitat - www.habitat.co.uk Reviews
Latest Reviews
★☆☆☆☆
“emlyn sofas”
Written on: 18/04/2013 by estorial
I bought two Emlyn sofas from the Bristol store they were really good quality But the ones delivered were a cheap version the back was ripped on the three seater and the front on the two seater we complained a guy come out and said Habitat had gone bankrupt they still have stores in other areas what a joke and now they are with Agos I would never buy from them again (read more)
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★☆☆☆☆
“Horrendous shopping experience ”
Written on: 27/03/2013
The worst shopping online shopping experience, 10 weeks and still no dinning table. Have contacted the Custer service team 4 occasions and each time given a date and a promise of a call back if date of tables arrival changes, have still not had a single call back. The team put me on hold for 30 sec are able to say they have spoken to the suppliers and table will be delivered on a certain date, I find it difficult to look up and dial a number in 30secounds never mind having a conversation... (read more)
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★☆☆☆☆
“Delivery man would't assemble table, contrary to sales...”
Written on: 23/02/2013
I bought a small console table from Habitat Tottenham Court Road, and explained I did not want flat pack, was assured it was NOT flat pack and was told the delivery people would definitely unpack the table for me. However on delivery which was prompt, they would not take the table out of box as said they are not allowed to. It probably only needed the legs fitted as the top was with three drawers and from size of box am sure it was not strictly flat pack. The driver told me his firm have... (read more)
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★☆☆☆☆
“ Terrible service, terrible quality products vis a vis...”
Written on: 17/02/2013 by suzecurry (1 review written)
ordered the white leather ottari bed...............received after 5 months later - fiasco. they seem to have no co-ordination between delivery and customer. appaling customer service. bed when it arrived, the grade of leather utterly different from that in store i.e. much poorer quality - hard, grainy. the one in store was super soft of course! was so pee-ed off by end of 5 months hadn't the willpower to complain (and we badly needed bed). Will NEVER use habitat again. I should have known,... (read more)
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★☆☆☆☆
“tearful”
Written on: 04/02/2013
Bought an Ella sofa on ebay at the end of december. The delivery company Ceva (or Deceva!) sent me a postcard 2 weeks in telling me they didn't have a phone number to negotiate a delivery. Why didn't they contact habitat or habitat give them the details. They're all on the system anyway! Anyway, I rang them with all this info and it seemded that I would get my sofa pretty soon. They subsequently gave me MANY days for delivery which was cancelled time and time again. Snow, got lost, didn't... (read more)
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★☆☆☆☆
“terrible terrible service”
Written on: 03/01/2013
We go through a terrible experience with the order of a desk, whose delivery is currently delayed for more than 4 months and counting. Customer Service is terrible poor and not updating us accordingly, no new delivery dates confirmed, no goodwill agreed for the damage - the company is operating with our money, and that of 10 other customers that are currently waiting for the same item. Why haven't we cancelled the delivery? Because the desk is lovely. But I fear we will never see it. I... (read more)
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★★☆☆☆
“Disappointing quality ”
Written on: 22/11/2012 by UMKO (1 review written)
Purchased Chaise Longue and Armchair from Scala leather range in store at about GBP 2000,-. After less than three years of occasional use the Chaise Longue already showed significant sagging at the seating end, suggesting poor foam padding. As Habitat has gone into administration in June 2011, they are not required to care about potential prior warranties, but as the range was still being sold in store, I would expect someone to show some interest in customer experience with their product.... (read more)
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★☆☆☆☆
“NEVER AGAIN”
Written on: 02/11/2012 by estibalizolano (1 review written)
I went to a HABITAT shop in Spain and bought a bed in December 2011. Yes, 2011! I am still waiting for them to deliver it or to give me back my deposit. I have been lied to for 9 months, and now they are trying to delay returning my deposit (255 euros) with stupid excuses or not returning my calls. I will never ever again buy anything from them, and I hope no one ever does it either. (read more)
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★☆☆☆☆
“Never received my order. Continually lied to.”
Written on: 30/10/2012 by DeborahCarrol (1 review written)
I ordered a set of Habitat wine glasses online through Homebase 3weeks ago. Phoned last week to see where they were, was told that Habitat had had trouble proccessing my order, was then told that it was all sorted and I will receive them in 2-3 days. A week later phoned again to ask where my wine glasses were. This time was told " they are out of stock and they dont know when they will get new stock in" The glasses WERE in stock when I had ordered 3weeks ago they had taken my money. Now... (read more)
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★☆☆☆☆
“Dreadful service delivery”
Written on: 30/10/2012
Having ordered in store an item that is advertised as dlievery in 7 days- I am still waiting 18 days later. Firstly it seems that "delivery in 7 days" is in fact delivery in 7 days after the courier company contact you. In store I was promised delivery by a certain date, and yet this instruction seems to have disappeared. I did receive a text with a delivery time and date on, but no- they never turned up. The next date I was given was a month later. I then cancelled the order and asked to... (read more)
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Showing 1 - 10 of 121 Reviews
★☆☆☆☆
“DO NOT BUY FROM HABITAT UK”
Written on: 17/10/2012
3 Failed deliveries, no communication. Ordered a table in July - told it would be delivered in September. Heard nothing in September so had to ring the number only to be told the delivery was not in the warehouse and therefore it wouldn't be going out to us. So then they tried to deliver it 3 times with their useless delivery company, Ceva Logistics and every time, they've rung me on the day with an excuse for it not to be delivered. I will SERIOUSLY NEVER buy from them again. (read more)
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★☆☆☆☆
“Shut it down”
Written on: 28/09/2012 by normski84 (1 review written)
Service has been appalling. Expecting table top and treslte for 4 weeks. This is far short of the 5-7 days boasted on the website. In fact, the order is only still active because of my constant phone calls to Habitat. After delivering one half of my order (after an internal delivery bungle), Habitat believed it had sent the whole order. This is despite my frequent calls explaining the missing goods. I won't set foot in one of their stores again. (read more)
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★☆☆☆☆
“Table with one leg!”
Written on: 07/08/2012
I ordered a trestle table glass top online and two legs for it (which you order separately). Then I'm told I have to wait three weeks for delivery by the partner delivery service. When the table finally arrives, I only receive one trestle leg! I call up the customer services team, who although apologetic, advises me that the legs are out of stock and wont be back in for another 7 weeks! Unbelievable - so the options are; 1) wait over 10 weeks in total for my table, 2) cancel the order and... (read more)
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★☆☆☆☆
“Never again!”
Written on: 04/08/2012 by BTiscr4p (2 reviews written)
Aaaaarrrghhhhhhhhh! If only I had read these reviews before attempting to buy something through Habitat online. The delivery partner Habitat uses is evidently totally useless, and could only provide a delivery date (to North London, not the Outer Hebrides) nearly a month after my order (blaming the Olympics for the delays, though as anyone could tell them, most of the streets of London are near-deserted right now). There then followed a series of email exchanges between myself and Habitat's... (read more)
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★☆☆☆☆
“still waiting for delivery”
Written on: 27/07/2012
I bought a table in the store, paid straight away and was told that it would be delivered within 4-6 weeks. This was at the beginning of May. After the 6 weeks were finished, we called to ask what was going on and were told that there were delays with the producers of the table and we should expect it at the beginning of July. After MANY visits to the shop and calls to customer services, we were promised the table at the beginning of August. A random inquiry in the shop yesterday (26 July)... (read more)
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★★☆☆☆
“I've cancelled my order and won't buy from Habitat again.”
Written on: 26/07/2012
I ordered a coffee table and paid for it straight away. It was supposedly in stock. When I hadn't heard anything after a couple of weeks I contacted Habitat to be told there was a problem with their system and the carrier couldn't recognise my postcode. My house is not a new build. I've had several calls and emails and have even spoken to the carrier twice. Today they finally told me they could arrange delivery....for 1st August! I decided to cancel as I have little faith that the item... (read more)
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★☆☆☆☆
“Don't buy from Habitat online!”
Written on: 19/07/2012 by helenglasgow (1 review written)
Made the mistake of thinking that what I remembered as a good retailer (when they had shops) would match up to today's standards in online shopping. I was wrong. They took my money immediately and two weeks later no goods. (Ordered a duvet cover, not a great big sofa). Phoned twice and in the second call discovered that they had not given the carrier the full address so my chances of receving the goods are minimal. They have my money, though. Could go into a lot more detail about the... (read more)
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★☆☆☆☆
“Stil waiting for a sofa...”
Written on: 19/07/2012 by SulleytheBFG (1 review written)
I ordered and paid in full for a sofa online at Habitat, delivery time was 6 - 8 weeks. 12 weeks later I am still waiting. A call to customer service tells me 1 part is in (it's a modular sofa) one part will be 1st August and the other who knows! It's leather so my concern is they will be different colours. The other thing is I have had to call them 4 times to get an update if you place an order online you normally get told if an order is going to be delayed. I am wondering if I have made a... (read more)
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★☆☆☆☆
“Poor quality, has gone downhilll since takeover by Argos”
Written on: 12/07/2012
I have always been a big fan of Habitat. I love the style and elegance of their furniture. It has always struck me as a young dynamic outward looking brand with iconic origins in the 1960s. So even when it went into receivership I remained loyal and continued to shop there. We had a horrendous experience with a sofa, which took more than six months to deliver. After I complained I received a cheque for the difference in price had I bought it in the sales, so no complaints there. However I... (read more)
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★★★★☆
“Good service, good product, good communication”
Written on: 04/07/2012 by BharatBedi (2 reviews written)
I had concerns about dealing with habitat after reading the negative reviews. I've always been a fan of their products and decided to give them a chance. They did not disappoint at all. The service and communication has been great. In particular the delivery service has been excellent. Fantastic to see Habitat is back. (read more)
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Showing 11 - 20 of 121 Reviews
★☆☆☆☆
“Misleading delivery information”
Written on: 28/06/2012
Bought and paid for a table and was assured it was in stock. They then informed me it was out of stock and I had to wait two months for the table. The delivery was an absolute fiasco - they can only specify a day and not am or pm until the day before delivery. Also there was a two week wait for a delivery slot. The delivery men were 40 mins late, having phoned to say they would arrive in an hour. they made my son carry the item while the second delivery man did nothing. This was a... (read more)
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★★★★☆
“A very good company in difficult times”
Written on: 25/06/2012 by sbundy (1 review written)
I was a little shocked to see all the negative comments here about Habitat. It is great store (now with only a couple of retail branches in the UK) but it is reliable. Just wanted to set the record straight. (read more)
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★☆☆☆☆
“They took my money - but no product”
Written on: 29/05/2012
Having taken my cash they promised delivery on three separate occasions over three months. Each promise broken. Still no items. Throw your money in the fire. It will at least be briefly exciting... And you will end up in the same positiom (read more)
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★☆☆☆☆
“wrong product delivered”
Written on: 25/05/2012
ordered single scala unit to dublin.dismayed to open package labelled single scala stone leather unit to find they had delivered a corner unit.have no use for this and am now furiously emailing and phoning to get it collected and refunded.i paid a delivery fee for ireland and feel i will be out of pocket.will not buy from them again as not exactly rocket science to distinguish corner unit from single unit (read more)
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★☆☆☆☆
“Habitat - Most awful experience - AVOID at all costs!”
Written on: 07/05/2012
Horrible experience with Habitat. Bought an Italian sofa set (Ruppert) for £3,000 in Oct 2011. When delivered - turned out the 3 units which constitute a sofa were made of all different colours of the fabric. They agreed to do a replacement. Then IT TOOK 6 MONTHS (I kid you not) to actually get a replacement sofa. Countless emails from our side, phone calls, chasing up - many emails were not even answered by Habitat/Home Retail Group... Absolutely useless so called Customer Service. They... (read more)
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★☆☆☆☆
“Dreadful Customer Service :(”
Written on: 30/04/2012 by Helen01
Habitat collected the wrong clock from our office. They booked it back into their warehouse and have put in into their stock to use again. This clock is our property. Their clock still awaiting collection after having booked a return twice more! Habitat will not accept liability for our property despite the fact that they are going to resell it. They will not reimburse us. I find it incredible that they have no goods returned controls in place and will use our item without reimbursing us for... (read more)
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★☆☆☆☆
“Waiting for 4 months now,”
Written on: 26/04/2012 by servicefromhell
We ordered a sofa and few other goods in December 2011 and nothing arrived so far. Habitat is pushing back orders every week. You will get different responses from customer service and the store. Nobody will ever contact you via email or phone and inform you about the delay. It pretty much feels like they are going bust (again) and that they cannot pay their suppliers. If you are still thinking of purchasing things, make sure to use a credit card for large purchases at least. It is easier to... (read more)
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★★★★★
“Quality product; online discount; excellent delivery...”
Written on: 05/04/2012
Ordered a product online after trying it out 'in store'. Took advantage of a one-time 10% discount upon purchasing online, which worked in conjunction with a 'spring sale' item. The process of organising a date for delivery was clever and efficient. You are called within the week on either of the two phone numbers you provide upon purchase (home and mobile), and if the product you ordered is 'in stock' and 'ready for delivery' a date in the near future is scheduled (if not, then further... (read more)
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★★★★★
“Great customer service”
Written on: 07/03/2012 by johnsmith236363
I had a problem. It was dealt with quickly and in a friendly manner and I am difficult to please. You cannot go wrong here in my eyes. I am really sad to see so many bad reviews. What you have to remember is some people are simply unreasonable. (read more)
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★☆☆☆☆
“Bad quality, no customer service”
Written on: 06/03/2012 by flynna
Bought numerous items to furnish our new house, some arrived without a mark but have since broken due to bad quality (couch, TV stand) other arrived in bits, (sink, batroom cabinet, bed)could get no reply from customer service and when we did it was unsatisfactory. A complete waste of money, we bought 1/2 out kitchen in Habitat and 1/2 in IKEA..guess which 1/2 we had no problems with!!! go to IKEA.... (read more)
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Showing 21 - 30 of 121 Reviews
★☆☆☆☆
“Words fail me”
Written on: 18/01/2012 by Kiterick
I ordered 8 glasses at the end of November 2011 as a Christmas present. 7 turned up promptly so I started chasing them for the missing one. Emails, telephone calls and even letters went unanswered. Finally (6 weeks later) they got in touch to say they were out of stock and offering me a refund for the last glass. They clearly have no idea what modern retailing is all about - they are unable to deliver the goods, and they are unable to apologise properly or give any impression of customer... (read more)
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★☆☆☆☆
“Failed to deliver. DO NOT BUY ONLINE from HABITAT”
Written on: 01/01/2012
Order placed on 1st Dec., confirmation email received. Phoned customer services on 16th Dec. to check on progress. They apologised and stated that the order had not been processed, so they reordered the items and gave assurances that delivery would be within 3 to 5 days. No delivery before Christmas! In the meantime I found that (read more)
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★☆☆☆☆
“Terrible quality and no guarantee... don't buy from...”
Written on: 29/12/2011 by louisa123 (8 reviews written)
We spent £1400 on a sofa from Habitat less than 12 months ago. Despite light use, the cushions have lost all of their bounce and the sofa is no longer comfortable. We emailed and phoned Habitat but they wanted nothing to do with us. They didn't even bother to reply to the email! Apparently since Home Retail Group took over the stores, they are not honouring faulty products bought prior to their takeover - despite selling the very same items in store! In short, go somewhere else that... (read more)
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★☆☆☆☆
“Another dissatisfied Christmas online order”
Written on: 23/12/2011 by Zaitch (5 reviews written)
Ordered and paid for a childs wooden toy on 12/12 on the habitat online website, marked as in stock, subsequently confirmed by email. This was a simple order, but alarm (or christmas) bells should have started ringing when it said something like (read more)
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★☆☆☆☆
“Habitat order never received”
Written on: 19/12/2011
I have placed an order on the Habitat website the 25th of November. All the items were in stock and delivery was supposed to be within a week. After almost a month I am still waiting. I sent several complains to customer service and they cannot tell me anything about my order due to reoganisation issues. They suggested me to call the customer service: I have been trying now for a whole week and I could never manage to get an answer! My money has been taken two days after I submitted the... (read more)
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★☆☆☆☆
“Disgusting Customer Service”
Written on: 15/12/2011 by LiaDF77 (1 review written)
On the 1st of December I placed an order (Order ref|colon| 400085269) via Habitat's online website. It is now 2 weeks later and I still haven't received my order. I have contacted their customer services department by phone 4 times over the past week and this issue still has not been resolved. Numerous times I have been told that someone will phone me back and no one ever does, yet they were extremely efficient in charging me for my items! I have also now spent almost £5.00 on these phone... (read more)
Visit habitat.co.ukGuest's Response to LiaDF77's Review
Written on: 19/12/2011
I am totally in the same boat as you! Theyve taken £60 from my credit card on my orders that were xmas decorations (yeah, I really need them now!), order placed on 3rd Dec, still havent arrived. Had a stupid email back from customer services the same as yours, saying my complaint was 'closed'!! Im so frustrated! At least you got through to somebody, I rang them 4 times in one day and was constantly held in a queue, which I eventually gave up on as I was wasting yet more money. Ive rung Head office, spoke to a nice receptionist that has forwarded my complaint to people higher up, but still no response. Ive tried to log in, but now the website wont recognise my login or password! I would like to know if you get anywhere with this as Im completely stumped now, and just want my money back!!!
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Guest's Response to LiaDF77's Review
Written on: 30/12/2011
I'm in the same boat too! Placed an order on 5 December, 3-5 day delivery. By 15th it still hadn't arrived so I spent 8 minutes on hold before speaking to someone. She informed me that as they were 'transitioning' the order would no longer appear on my account online and it would be on her spreadsheet. She checked and confirmed all items were still in stock and would arrange for them to be delivered. Great - although I said refund me for the tablecloth as I had had to buy an alternative elsewhere as I'd needed it for the 11th! She said she'd arrange a cheque refund - I said don't, it will probably get lost in the Xmas post and you won't believe me if it doesn't arrive, refund it to the card I paid on. Apparently this is no longer possible as they have changed systems. Ridiculous!!!!
She then rang back and left a message saying all items BUT the tablecloth were out of stock and to ring her back. I rang back....16 minutes on hold by which time I was so frustrated I gave up. I sent a second email titled to her name hoping she'd be shown it, stated everything that had happened and cost on phone calls. No response, then I get an email saying "ticket closed" so I sent the email again. I sent 5 emails in total after I was ignored each time. I then called again yesterday, spoke to someone who seemed helpful, would speak to manager and ring back. They didn't. Just spoken to someone else again who has to check with the 'admin' team and will call back on Tues when they're back in work. I won't hold my breath or I won't see much of 2012!!!!
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Liadf77's Response to LiaDF77's Review
Written on: 03/01/2012
I'm sorry to hear others are having the same problems. I've sent a complaint email 5 times now and had no response. I've given up on ringing them as I had £7.00 worth of charges for the calls I made to them in December which got me nowhere. I've now reported them to Consumer Direct, Watchdog and Martins Money Saving website. Consumer Direct have advised me to write a letter to head office (sent recorded so I can prove they received it). They also told me this....
'To make a claim it would need to be proven that a breach of contract has occurred. A breach of contract will occur when one party to a contract fail to meet their part on an agreement.
In your situation, you will argue that Habitat are in breach of contract as they have failed to deliver the goods as agreed.'
So they are definitely in the wrong. I suggest you write to them too and make sure you mention your 'legal rights' and also keep a copy of the letter as 'evidence'. If Habitat refuse to respond then it is possible to take them to the small claims court, although I doubt I'll take it this far as I've only lost £9.00, but others who have lost more may wish to consider this.
I do feel a bit silly getting so angry over £9.00 but its just blatant thieving! And the lying by the customer services team and the refusing to respond when you complain. It really is so frustrating.
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★☆☆☆☆
“Dreadful”
Written on: 14/12/2011
The delivery company didn't turn up after a day of waiting for the goods; the automated phoneline for the delivery company didn't recognise the order details so I was unable to get through to someone to find out where the order was; I emailed Habitat customer services only to get a response saying that online customer service wasn't available and I had to phone instead; I've just spent twenty minutes on the phone trying to speak to someone (on a premium-rate line) before hanging up in... (read more)
Visit habitat.co.ukGuest's Comment
Written on: 15/12/2011
I've had exactly the same problem and have just reported them to both Consumer Direct and Watchdog. I suggest you do the same - the more people that complain, the more likely they'll do something about it.
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★☆☆☆☆
“Badly-made, impossible-to-assemble, overpriced rubbish”
Written on: 11/12/2011 by KIngBendle (1 review written)
We bought this because, although not cheap for what it was, we thought it looked nicer than comparable items in similar stores. We now can't stand the sight or thought of it. We're pretty well-used to putting up flat-pack furniture, and no better or worse at doing so than most other people. The instructions suggest it should take 2 people 1-2 hours; after six hours, we had to give up when the door hinges proved completely impossible to align. Past experience with Habitat's customer service... (read more)
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★☆☆☆☆
“Attrocious Customer Service. Never again.”
Written on: 05/12/2011
Spoke to their 'Head of Customer Service' - Anthony after my stuff failed to arrive. This was after speaking to Marylise at the call centre who hung up on me no less than three times. He then went on to defend her 'efficiency' and basically implied I'd made it up. Since the item was not what I expected after it did finally turn up I sent it back. Four months after I first ordered it I am still waiting for my refund Never again. (read more)
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★☆☆☆☆
“Habitat are rude and a joke”
Written on: 13/11/2011 by chudley7
I went in to the Bristol store and was treated like a vip as i was spending a lot of money in one transaction to furnish our home 2 of the items were natural sofas they looked really good quality and were solid the delivery dates was arranged we had to wait 16 weeks the first one arrived on time but van that delivered it was filthy and when he bought the sofa in on to our beige carpet there were black marks every where he ripped it coming through the door and just laughed i refused to sign... (read more)
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Showing 31 - 40 of 121 Reviews
★☆☆☆☆
“So far it has taken habitat 6 weeks to fail to deliver...”
Written on: 19/09/2011
So far it has taken habitat 6 weeks to fail to deliver our carpets. The fitting had been booked in twice....and twice they didn’t turn up. Whenever you contact them you get a mindless person trying to pass the buck. In the end we had to cancel the order. DO NOT USE THEM FOR CARPETS. (read more)
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★☆☆☆☆
“15 Email & Similar Phone Calls later.. This is not a...”
Written on: 13/09/2011 by Rachael.binns (1 review written)
What a shame that a company like Habitat which has some lovely products cannot get their act together and make an online shopping process work. A week after my order was placed i still have not received any goods on a next day express delivery that showed all items to be in stock! I phoned two days after ordering to be told one item was now out of stock and holding back the delivery - why didnt somebody contact me? I asked them to cancel that stock item and send the rest but to refund my... (read more)
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★☆☆☆☆
“Refused a refund for broken item”
Written on: 22/08/2011 by JonathanHood (1 review written)
I ordered 9 mugs and 6 breakfast cups online. When the order eventually arrived one mug was broekn and had obviously been despatched that way since the piece had been stuck in place with the bar code label! I complained by email. Silence. I threw the pieces away then two days later received their response which was - send a photo of the broken item. Impossible so I asked them to trust me. No such luck. No photo no refund.It's now a metter of principle and I am suing them for £6.50! (read more)
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★★★★★
“I enjoyed the whole shopping experience, the staff...”
Written on: 21/10/2008 by xxhanahxx
I enjoyed the whole shopping experience, the staff were well trained and really welcoming (York). They looked at what would suit my needs and explained the features of certain products. They considered the size of my room, and the style i was looking for. They stayed within my budget, and even helped me select suitable room dressings.
The few bad points I experienced were that they seemed short staffed on my visit, each member of staff was in high demand, and we had to wait 5 minutes for a...
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Guest's Response to 411418_xxhanahxx's Review
Written on: 14/07/2011
Hi,
it's so nice to hear that no all stores are like Nottingham where the manager told me to F*** Off in front of all the customers and staff. When I finally managed to get a number for customer services I was told this was not the first complaint about the person.
I wrote an e-mail as I was asked but heard nothing back. I know that all the stores are closing but this still does not excuse her behaviour r the lack of response for head office. Has anyone else had a similar experience?
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☆☆☆☆☆
“recently bought a so called cashmere throw from...”
Written on: 06/09/2008
recently bought a so called cashmere throw from Habitat which turned out to be a lambswool throw. when i tried to return the item i was told that was the name of the article not what it was made of. to me its like calling a glass of wine a camel? i was left wondering if the staff at Habitat really know what they are selling? so i advise to look carefully at what you are buying! (read more)
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★☆☆☆☆
“If you want something quick - Fab, but if you want...”
Written on: 24/02/2007 by Rupertpower (11 reviews written)
If you want something quick - Fab, but if you want Bedding/Chairs/Tables etc - Forget it
Delivery is too long and they want your cash first.
Not a Happy Customer.
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★★★★☆
“I would recommend Habitat to a friend, but only if...”
Written on: 27/07/2006 by Tisa (1 review written)
I would recommend Habitat to a friend, but only if something was done with regards to the unbearable temperature!! Shouldn't they look after their staff and customers a bit better? After all Habitat is a prestigious brand...?
I went to three stores in London and the temperature in all of them is extremely hot, making the shopping experience more of an ordeal than anything else.
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★☆☆☆☆
“We ordered 3 units for our bedroom which were...”
Written on: 18/05/2011
We ordered 3 units for our bedroom which were delivered on time. Once we assembled the first unit, we noticed that the bottom draw would not align with the rest of the unit. We left it for the time being and started to assemble the second unit which turned out exactly the same! We proceeded to assembly the third unit (which was a different unit to the other two) which came in 3 separate boxes. One of the boxes was not part of our order. We called the store up to inform them that our order... (read more)
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★☆☆☆☆
“If anyone is considering flooring I would be cautious....”
Written on: 17/05/2011
If anyone is considering flooring I would be cautious. They expect all the money upfront but their communication and customer service is non-existent and poor. They never phoned back even though every time they said they would and I had complained about them not calling back. When I was expressing dissatisfaction about our situation to the shop manager in flooring he said he would see what he would do and call me back, but would be able to offer a full refund if we were not happy. I got no... (read more)
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★☆☆☆☆
“Unlike lots of people on this website we got our goods...”
Written on: 08/04/2011
Unlike lots of people on this website we got our goods delivered, exactly on time. The trouble started though when we got involved with customer services - THEY ARE A COMPLETE AND UTTER SHAMBLES. Two weeks after my first email, and several calls and emails later, i received completely the wrong part as a replacement. They simply weren't listening to me or even looking at the photographs I had sent with my original email. I have sent copy emails to the Head of PR with no response and so... (read more)
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Estibalizolano's Response to DeborahCarrol's Review
Written on: 02/11/2012
This happen to me as well in HABITAT Spain. I have been waiting for more than 9 months for a bed, just to find (after being lied to for months) that they are in negotiations with the provider and they are unable to give a delivery date !! Now, they don´t want to return my deposit. Outrageous.