Escentual www.escentual.com Reviews
Latest Reviews
★★★★★
“Very good = best prices I could find, delivery much...”
Written on: 23/05/2013
Very good = best prices I could find, delivery much quicker than expected. (read more)
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★★★★★
“Really good service”
Written on: 22/05/2013
The item I ordered was out of stock but I was kept informed the whole time , this was much appreciated . Received my item today and am very happy and impressed . Thanks (read more)
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★★★★★
“Im feeling unique !!!”
Written on: 19/05/2013
Dispached very quick. The price you cannot find anywhere. I bought a Philip Kingley shampoo. Got my shampoo next day in my door for less. I'm feeling unique! I definetly recommend this site. Thank you and see you again. xx (read more)
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★★★★★
“escentual”
Written on: 19/05/2013
escentual stocked the perfume I required at a good price, with free giftwrap and no delivery charge. Information on the website was good and the ordering process easy. The correct product arrived in perfect condition by the earliest post well gift-wrapped and packaged with the requested greeting message. They offer contact by geographical phone number, freephone or email. Progress is advised by email and there is a tracking facility. (read more)
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★★★★★
“FANTASTIC SERVICE I ONLY BUY MY GOODS FROM HERE VERY FAST.”
Written on: 18/05/2013 by gilli432 (1 review written)
I HAVE ONLY RECENTLY FOUND ESCENTUAL, NOW I ONLY BUY ME PERFUMES FROM THEM, ALWAYS WELL PACKED AND A VERY FAST DELIVERY.OFTEN OFFERS SO LOOK OUT FOR THEM VERY WORTHWHILE. (read more)
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★★★★☆
“Estatic Customer!”
Written on: 17/05/2013 by Librasalt (1 review written)
After a long search through all the stores. I searched on Amazon and came across "Escentual" who actually stocked my lipstick I couldn't find anywhere. Easy to order . Email of payment confirmation was prompt.Also email of when my order was on its way. Very impressed how quick I received my purchase. Packaged well.When I Opened the package it Included a little sample and an emery board which i thought was a nice touch. Look forward to using 'Escentual' in the near future and will mention... (read more)
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★★★★★
“My Angel definitely heaven sent”
Written on: 17/05/2013
I was very disappointed to find I could not buy a devil for my Angel in the shops as they had run out. I had been given a free sample of Angel body oil and the smell lasted longer than perfume, so I went on line and found it here. I was going on holiday and was pleased to see a two day delivery but as I have been let down before with deliveries I didn't expect to get it on time. I wad so please with the service I was kept informed and given options along the way to have it delivered on... (read more)
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★★★★★
“'Super Fast Service'”
Written on: 15/05/2013 by vermeylen (1 review written)
This was the first time I have ordered, the price was good, the delivery was super quick and free, I will deffinitely use Escentual again, thanks. (read more)
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★★★★★
“Fantastic service from start to finish. Great product...”
Written on: 15/05/2013
Fantastic service from start to finish. Great product and a super speedy service. Would 100% recommend Escentual (read more)
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★★★★★
“Items arrived promptly and well packaged. i had...”
Written on: 13/05/2013 by ilovebeautyproducts
Items arrived promptly and well packaged. i had ordered a wrong item and a very helpful young lady on the phone quickly arranaged an exchnage for the correct item (read more)
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Showing 1 - 10 of 651 Reviews
★★★★★
“What a fab company”
Written on: 08/05/2013
I just wanted to say a huge thank you for processing my order very quickly and keeping me updated. We live in a remote area so I do a lot of shopping online and I'm very impressed with your service. I will be using you again and recommending you to friends. (read more)
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★★★★★
“Maximum reliability, customer relationship driven”
Written on: 08/05/2013 by Tasha14m3 (1 review written)
Personally, I am very pleased with the Escentual team,they helped me in every mater providing a fast feedback for all my questions, being very kind and professionals from placing the order to delivery. The site contains very good products and well described.I recommend their products and services to all. In the future, I will certailny count on Escentual! (read more)
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★★★★★
“Would definitely use again!”
Written on: 06/05/2013 by AnnieT1234 (1 review written)
Ordered Clarins foundation,arrived very promptly, perfectly packaged, no complaints at all. Will recommend to friends and will be ordering from them again. (read more)
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★★★★☆
“Exceptionally quick service”
Written on: 06/05/2013 by Kimberleyellis (1 review written)
East to use website with extensive choice. Also had a free gift with my order ! Result ! Definitely use again and recommend it to friends and family. (read more)
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★★★★★
“Pleasantly surprised by excellent customer service!”
Written on: 05/05/2013 by cookiecrumbles (1 review written)
I have purchased from Escentual.com for the first time during their French Pharmacy offer, which had offered an excellent range of products at great prices. I bought a number of products, which were delivered promptly in good amount of protective packaging. As I hadn't used most of these products before I was very excited to try them on, but also slightly conscious as I have extremely sensitive skin. My skin reacted to one of the serums, but Escentuals.com customer service was so nice and... (read more)
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★★★★★
“Great service!”
Written on: 03/05/2013 by 66frenchdolly
I ordered a Christian Dior lipstick in a colour that I love and was delighted to find that I could order it on-line through Escentual. I live in France and have not been able to get it over here, which is amazing considering CD is a french brand! The service from Escentual was excellent, it took only a few days to arrive and the packaging was very good. I would definately would use this company again. (read more)
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★★★★★
“Excellent Service”
Written on: 03/05/2013
I have been trying for some time to get hold of Dunhill Pursuit Aftershave, I eventually found that Escentual had stock so swiftly went on to place my order(got two don't want to run out) I placed my order at around 13:00 yesterday from a great website full of plenty of offers from a vast range of stock,the ordering process was really easy to use. Hey presto I have my order at 09:15 this morning,I will certainly be visiting Escentual again and would highly recommend. Nothing more to say as... (read more)
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★★★★★
“Swift delivery - great customer service”
Written on: 02/05/2013 by camillajul (1 review written)
My first order with Escentual was fairly large. I live in Demark and wanted to stock up on some favorites. The day after I ordered I got an email stating that my order was to big for a normal order and that they would have to split it up. That was okay I thought but not what I would prefer. After a couple of hours I got a new mail saying that they had upgraded my delivery to express so that I could get the products in one package and within 3-4 days. It arrived 4 days later - pretty good... (read more)
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★★★★★
“Blink of an eye”
Written on: 02/05/2013
I had not heard of Escentual and did not know what to expect. I hoped for a prompt delivery and genuine merchandise at a price cheaper than a department store. They delivered on all points. Will definitely use again (read more)
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★★★★★
“Very liquid and lightweight”
Written on: 27/04/2013
GUERLAIN Parure de Lumiere Light Diffusing Fluid Foundation - Moisture Infusion - SPF25 30ml Very liquid and lightweight. I barely feel like wearing any foundation and this blends seamlessly. It provides a satin finish. Overall, this foundation feels very comfortable on my skin and blends amazingly after it sets in. (read more)
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Showing 11 - 20 of 651 Reviews
★★★☆☆
“I ordered my favourite Angel item which came swiftly...”
Written on: 27/04/2013
I ordered my favourite Angel item which came swiftly as expected. However the other body lotion ordered was Nina Ricci which came as a dressing table pot jar, and NOT as expected, a softer travel item so I was disappointed. Was this sent as a substitute? Past service has always been correct and recommendable but the ugly jar sits in a spare bedroom and is no use for those of us who are regular travellers. Under those circumstances it was not value for money was it. (read more)
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★★★★★
“Prompt delivery,very well packaged ”
Written on: 26/04/2013
Beautifully gift wrapped ,high standard you wouldnt this service from high street shop ,good value for money (read more)
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★★★★★
“Competitive Efficient and Trustworthy”
Written on: 25/04/2013
What a pleasure to deal with an online company who gives a professional service I had confidence fom start to finish I knew when my order would arrive The packaging was excellent to protect my products Overall a stress free experience Will buy from this company again (read more)
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★★★★★
“Reliable, efficient and great purchasing process!”
Written on: 24/04/2013 by aixxia
I managed to find Escentual while looking for online sites that sell authentic Vichy products, as my country has discontinued the Essentielles series. I have to say that the price are really much cheaper and shipping took 15 days to reach me! Items are thickly wrapped with bubble wraps neatly and no leaks are found. Escentual is a efficient and reliable site that offers wide range of products and I will definitely purchase from Escentual again! (read more)
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★★★★★
“Fantastic as always”
Written on: 24/04/2013
I love Escentual! The prices are very competitive, with great offers, it has a fantastic product range, the delivery might not be free but it is very quick and you receive regular updates if by any chance one or more items are not in stock. I recommend and I will keep purchasing from them! (read more)
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★★★★★
“Excellent internet shopping experience”
Written on: 23/04/2013
Accurate description of products purchased. Items arrived speedily and in perfect condition - everything one wants from internet shopping! (read more)
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★★★★★
“Excellent efficient service”
Written on: 23/04/2013
My order was dealt with quickly, I was kept well informed, the perfume is lovely (but I already knew that!) Valentino Valentina, tracking number advised. It arrived very speedily and well packaged. A thoroughly good service. Nice website too. (read more)
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★★★★★
“FIRST RATE SERVICE. EXCELLENT ON PRICE”
Written on: 22/04/2013
FIRST TIME USER, persuaded by good price. Prompt delivery. Well packaged. Would recommend to friends (read more)
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★★★★★
“Very quick delivery and Good package.”
Written on: 22/04/2013
Everthing very good! Recomend it to friends and family. (read more)
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★★★★★
“Orders & Delivery”
Written on: 20/04/2013
Service from Escentual is first class. Delivery is fast and efficient. Prices mean I would always come back to you. Well done. (read more)
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Showing 21 - 30 of 651 Reviews
★★☆☆☆
“the customer service didn't reply my e-mail”
Written on: 17/04/2013
i sent two e-mail to your customer service, i bought two items last month, but i still didn't receive it, i 'd like to know what happened ? (read more)
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★★★★★
“Great range, great prices, great service!”
Written on: 16/04/2013
I discovered Escentual via a promotion they'd done with a magazine. That was over 18 months ago and since then, approx 90% of my cleanser/moisturer purchases have been made with them. The product range is great and very competively priced. Customer service is also excellent and you're given regular updates on your order and if for any reason items are out of stock or delayed in transit they keep you informed - if only all other online organisations did the same! Highly recommended. (read more)
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★★★★★
“Competitive pricing on a very wide product range...”
Written on: 15/04/2013
Competitive pricing on a very wide product range backed up with prompt and effecient service. Will certainly shop with Escentual again. (read more)
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★★★★★
“Quick and efficient”
Written on: 12/04/2013 by ClareCB (1 review written)
I ordered a French cleanser for my daughter, had googled and picked Escentual at random as they had stock when others didn't. When I placed the order, I was impressed by the low cost for 2 day delivery. Item arrived when expected. I was amazed to get an email from Escentual that same day apologising that Royal Mail had advised of a possible delay and offering me a credit if package didn't arrive on time. Lovely and prompt emails since from customer service. Very impressed with Escentual and... (read more)
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★★★★★
“Great service, very prompt delivery and the parcel...”
Written on: 11/04/2013
Great service, very prompt delivery and the parcel included a gift!! What's not to like!!! (read more)
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★★★★★
“Highly Recommended Service”
Written on: 08/04/2013 by Weniki6
Recently ordered from Escentual for the first time and was highly delighted with the goods received and the standard of service. Ordering was easy and the item arrived well packaged and within the time specified on the order confirmation. The item was cheaper that the high street stores. I will definitely be using Escentual again and will recommend to all my friends. (read more)
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★★★★★
“super quick delivery”
Written on: 08/04/2013 by hil_c (1 review written)
I ordered a new fragrance - Marc Jacobs Daisy Eau so Fresh (Sunshine), as the price was £8 cheaper on this site than anywhere else I'd seen it. Was delighted with the super quick delivery, which meant I could wear the perfume out that very night for a special evening I was going to. Was very pleased also for the free sample of another perfume (Dahlia) sent with my order- a very nice touch.I shall certainly order from this company again and recommend them to people I know.Thanks again. (read more)
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★★★★★
“Slick, swift, superb service once again.”
Written on: 08/04/2013
Having bought from this site before with total satisfaction I naturally returned. My order arrived within two days, was well packed and a wide range of stock means business! A sample perfume was included too. It's even tempting to look when I don't need anything! Only positive comments from me. (read more)
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★★★★★
“Great service”
Written on: 07/04/2013
I ordered the items over the weekend and they arrived the next working day. Excellent selection of brands and competetive prices. (read more)
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★★★★★
“First class service”
Written on: 04/04/2013 by Cotswold-bride
Being a makeup artist Escentual is my go to on line shop,i am a bridal makeup artist and sometimes need products for a bride for their makeup trial and their wedding day......I was super impressed as i placed my order at 8.30 am and it arrived the next day in the first class post. This not only saved me rushing into town but the item was also reduced and also the bigest reduction on the web! Thank you Escentual ,Amazing First Class Service. (read more)
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Showing 31 - 40 of 651 Reviews
★★★★★
“Escentual is fantastic! ”
Written on: 02/04/2013
There is a large variety of products, prices are considerably cheaper than the hight street, and delivery is quick and efficient. I would definitely recommend Escentual to others. (read more)
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★★★★☆
“Excellent value products”
Written on: 30/03/2013
Products were very good value. They arrived well packed and in the time estimated. Very pleased with my purcase and would definitely recommend Escentual and use them again for further purchases. (read more)
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★★★★☆
“Excellent customer service”
Written on: 28/03/2013
Very helpful when I accidentally ordered the wrong product (read more)
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★★★★☆
“good prices good service and fast delivery”
Written on: 28/03/2013
all around fantastic service, so glad I found them, why not try them for your selves you will not be disapointed (read more)
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★★★★★
“Escentual is verry quickly , reliable and confidential”
Written on: 24/03/2013
I purchase first and was very content. No problem, dreamlike and quick supplier. Nothing was wrong !!!!! Bestnote: "1+++++++++" !!!!!!!!!!!!!!! Thank you very much !!!!!!!!!! (read more)
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★★★★★
“Vichy Products”
Written on: 22/03/2013 by Jv40
I received an excellent service in terms of delivery time. There was a hiccup over my payment and I am uncertain whether the problem was with the bank or Escentual but Escentual emailed me immediately (which is what matters to me) so that I could resolve the issue and delivery was not delayed. So my experience of customer service was very good. I was also able to make a huge saving by bulk buying Vichy products whilst they were on a special deal of 30% off. Delivery charges were... (read more)
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★★★★☆
“Excellent service”
Written on: 22/03/2013
First time I have ordered with this company. Very impressed with delivery times and no problems with contents arriving intact. Will have no hesitation in re-ordering. (read more)
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★★★★★
“Professional service and value for money products ”
Written on: 20/03/2013 by Stuart7676 (1 review written)
I have placed several orders through Escentual and each time the correct products have arrived on time via a courier service. The website is easy to use and each product is clearly explained. I checked prices through Red Laser and Escentual are consistently the cheapest. It is rare that I do not suffer stress through payments not going through, the wrong product being sent or deliveries either being late or going astray....but this company is an exception!!! (read more)
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★★★★★
“prompt, efficient,well infomed”
Written on: 20/03/2013
having been let down at the last minute by another supplier i used your web site for the first time and took advantage of your next day delivery. i was delighted by the prompt arrival of the perfume the next morning and your excellent communication via my e mail. i would certainly have no hesitation in using your services again . many thanks for your excellent service (read more)
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★☆☆☆☆
“TERRIBLE customer service”
Written on: 19/03/2013
I Bought a perfume from this site and it was the worst decision ever. you think you are saving money but it is not worth the hassle in the long run You are better off going to boots or superdrug to buy any products you want. The staff at escentual.com take advantage of the fact that there is no face-to- face interaction , they will drag on and on and send you running in circles before ever giving you a refund. buy in-store so that you can always go back with your receipt and get a refund... (read more)
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overview
escentual.com
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Top 5 Online Health & Beauty Shops
To calculate the top 5's we take the following factors into account:
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Matthewescentual's Comment
Written on: 19/04/2013
Thank you for your feedback,
Please can you contact me with your order number so that I can help you with your query.
Many thanks
Matt @ Escentual.com