I recently booked a vacation through this company for a trip to an all inclusive resort which we were told that it was in Cancun, Mexico by the the reservation agent. The resort called the Luxury Bahia Principe Sian Ka'an is in Quintana Roo, which is almost 2 hours away from Cancun. The Beaches there is terrible, overcrowded, the water is full of rocks, there was an 1 hour wait for towels, you had to pay for any food or drinks there, we had to look for chairs, and the hotel shuttle Gulf cart service took about 15 to 20 minutes to get you to the beach. We left there after 10 minutes and went back to the resort. This was a last minute trip, if the agent would have told us that this resort was not in Cancun, we would not have stayed at this resort. We had to stay at the pools on this resort. If you're looking for a beautiful beach vacation, don't stay here at this resort.

Jetline Cruise advertised a Caribbean & Panama canal cruise and we booked an outside cabin with picture window on deck 8 at £2380 each. I was assured this was the best price they could do.Two days later the same cruise is in the "Mail" at £2149 for a balcony cabin. I 'phoned to say that I was disappointed and asked if I could change, to save and get a balcony and was told that it would cost £375 . I find that charge exhorbitant for an admin. change. It would be good to be told that prices drop frequently at the time of making an enquiry. Disgruntled customer.

Have booked a holiday touring in America by Amtrak & a cruise with Carnival to the Western Caribbean with this company, due to depart Sunday. We might as well have done it all ourselves for the little they have done & what they did do was full of errors. They can't even put correct telephone numbers on their emails as they come up unobtainable when you try to ring them back. They do not reply to emails and you find there are a lot of extra costs to what they advertise the trip for, like it doesn't include any transfers etc. The staff are rude, ignorant & unhelpful & we haven't even been on the holiday yet, watch this space.

jetline travel is realy helping a lot ... i was not geting any wer cheaper holiday... but jetline travel gav me so cheaper and fantastic holiday........

Recently booked to Marmaris the 5* Green Nature Resort, initially all costs included this was £800 for two people, seemingly a good deal! upon paying in full we were told that they had made the mistake of booking us on a flight which was already full and an alternative flight with Saga airlines would be avialable for an extra £90 "I'm sorry £90 extra? I'd like a refund" "...ok thats £66", "more like it".. Anyway this was all well and excusable up until the administration of Kiss flights: the flight provider for Saga airlines, UH-OH! however in this circumstance they would be required by the ABTA to offer a new flight to which they could not without asking for an ADDITIONAL £629! They do not comply with those who apparently regulate them and so will not be rewarded with my and hopefully your custom, again.

Oh, and the refund of £867 takes around a month to go through(?!) ruining this years chance of a summer holiday and a total waste of my time, unlike my money i can NOT get back, W.

The colleagues were polite enough but made many very big mistakes, financial mistakes, which were illegal and stressful.

The price increased quite a bit from the original price set.

Letters of confirmation were not sent out when I requested.

Once I had made a complaint nobody replied back to me at all which is extremely unprofessional. Therefore they have not solved or apologised for their mistakes.

Booked holiday with jetline as advertised on Ice Lolly but the 7 night holiday as advertised comprised of travelling home on the 7th night! After calling them back they called back to say they could book another nights accomodation and flight one day later but cost £140 more. We went to Aqua Deluxe Hotel in Icmeler and had a great holiday no problems with tickets, transfers or anything only downside was 7 nights advertised was actually only 6 nights.

A holiday came up on holiday for £216 so we thought, great, so phoned up to book it. They go over all details with you then say they will ring back in 20 minutes to give ref number. When they phone back they say things changed during the course of last phone call and confirming things and only 1 set is available instead of 2 so change you to another flight on the same day at a higher price. Additional costs are £20 for baggage, £10 for in flight meal, £10 for pool view, £20 for airport transfers. So from original price of £216 we had to end up paying £285 each!!! Not impressed!

A short email confirming bookings would surely stop lots of customers phoning when they don't say you will hear until 10 days before departure -would this not save the company money? I am still worrying about this as I have not recieved the promised email or post.
Like review on 9thMay I also was told only 3 seats left and then later was asked to pay a further £ 100 each!!
Main worry is transfer letting you down on the way back. We were sold an insurance policy to cover any party ie flight - hotel - tranfer letting us down. I hope we don't need it but would like to see what I have bought before I go away. Could be a good deal -simple admin could make it much better. If good my ratings would be higher.

Was due to fly out on the 18th April to Turkey. I phoned Jetline at 1pm and they told me that the flight had been updated to 3pm that day! So much for letting me know! They blamed the flight operators for not informing them.

They are now advising me that I can not get a refund or a re-scheduled flight with the airline.

They said they are speaking with the airline to try and sort something out, but I wont hold my breath. They did say I might get a refund for part or all of the accomodation, but to phone back next week.

I have now written to my credit card company in the hope I will be able to recover any of it under the credit act!

I can't believe they can get away with this, with no compensation. Not sure what else to do if the credit card do not pay up! Any ideas?

Due to fly to turkey on friday 16th but obv due to volcanic ash not any more! ive read on the last few reviews that jetline are saying have to get in contact with your airline for a refund and accomodation prob wont get refunded for, well in my eyes i booked it all with them and was adv the total price for flights and accomodation and if the wording from the site below stating what a package holiday is they i think its obv that what they are selling is package deals so i will be fighting this in a court of law if they try to brush there hands with this situation, why cant they do what other travel agents are doing and offering to reschedule the flights and accomodation! il keep ya as ive yet to hear anything from then since friday yet! great customer service already.............

taking from:

http://webarchive.nationalarchives.gov.uk/20100104191106/http://www.berr.gov.uk/whatwedo/consumers/fact-sheets/page38205.html

Key Facts:

What makes a package holiday? The definition of a package holiday is complex, but a package holiday must:

. be sold or offered for sale
. be sold at an inclusive price
. be pre-arranged
. include a minimum of two of the three elements of:

Transport
Accommodation
Other tourist services (not ancillary to transport or accommodation) accounting for a significant proportion of the package, such as a tour guide.

In the UK, anyone who offers for sale (other than occasionally) package holidays must comply with the Package Travel Regulations 1992. These set out travel organisers' responsibilities to their customers and remedies available to them should there occur a breach of the regulations.

The regulations provide consumers with statutory legal rights against tour operators by making clear to operators that they have legal responsibilities to their customers. The Regulations also enable dissatisfied holidaymakers to pursue their case with a single supplier, the travel organiser, instead of with individual suppliers such as airlines or hoteliers.

Where a tour operator has failed to honour its contractual obligations to a customer, it may be liable to pay compensation.