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Written on: 09/01/2017
Jetline Cruise advertised a Caribbean & Panama canal cruise and we booked an outside cabin with picture window on deck 8 at £2380 each. I was assured this was the best price they could do.Two days later the same cruise is in the "Mail" at £2149 for a balcony cabin. I 'phoned to say that I was disappointed and asked if I could change, to save and get a balcony and was told that it would cost £375 . I find that charge exhorbitant for an admin. change. It would be good to be told that prices… Read Full Review
Written on: 11/09/2016 by ronvan123 (1 review written)
The hotel Du Park at lake Garda was first class food very good accommodation also very good. The Royal Caribbean Vision of the Seas was excellent, the food was very good the staff and entertainment brilliant.Now for the Bad Part, the connections were horrendous. The train from Garda to Venice was badly organised no courier to guide you just left to your own devises (bearing in mind my wife and I are in our mid 70s ) you had to carry you cases up on the train when you find your seat nowhere to… Read Full Review
Written on: 18/09/2015 by CarolLH (1 review written)
Have booked a holiday touring in America by Amtrak & a cruise with Carnival to the Western Caribbean with this company, due to depart Sunday. We might as well have done it all ourselves for the little they have done & what they did do was full of errors. They can't even put correct telephone numbers on their emails as they come up unobtainable when you try to ring them back. They do not reply to emails and you find there are a lot of extra costs to what they advertise the trip for, like it… Read Full Review
Written on: 10/08/2009
jetline travel is realy helping a lot ... i was not geting any wer cheaper holiday... but jetline travel gav me so cheaper and fantastic holiday… Read Full Review
Written on: 19/08/2010
Recently booked to Marmaris the 5* Green Nature Resort, initially all costs included this was £800 for two people, seemingly a good deal! upon paying in full we were told that they had made the mistake of booking us on a flight which was already full and an alternative flight with Saga airlines would be avialable for an extra £90 "I'm sorry £90 extra? I'd like a refund" "...ok thats £66", "more like it".. Anyway this was all well and excusable up until the administration of Kiss flights: the… Read Full Review
Written on: 23/07/2010
The colleagues were polite enough but made many very big mistakes, financial mistakes, which were illegal and stressful.
The price increased quite a bit from the original price set.
Letters of confirmation were not sent out when I requested.
Once I had made a complaint nobody replied back to me at all which is extremely unprofessional. Therefore they have not solved or apologised for their mistakes… Read Full Review
Written on: 21/07/2010
Booked holiday with jetline as advertised on Ice Lolly but the 7 night holiday as advertised comprised of travelling home on the 7th night! After calling them back they called back to say they could book another nights accomodation and flight one day later but cost £140 more. We went to Aqua Deluxe Hotel in Icmeler and had a great holiday no problems with tickets, transfers or anything only downside was 7 nights advertised was actually only 6 nights… Read Full Review
Written on: 14/05/2010
A holiday came up on holiday for £216 so we thought, great, so phoned up to book it. They go over all details with you then say they will ring back in 20 minutes to give ref number. When they phone back they say things changed during the course of last phone call and confirming things and only 1 set is available instead of 2 so change you to another flight on the same day at a higher price. Additional costs are £20 for baggage, £10 for in flight meal, £10 for pool view, £20 for airport… Read Full Review
Written on: 12/05/2010
A short email confirming bookings would surely stop lots of customers phoning when they don't say you will hear until 10 days before departure -would this not save the company money? I am still worrying about this as I have not recieved the promised email or post.
Like review on 9thMay I also was told only 3 seats left and then later was asked to pay a further £ 100 each!!
Main worry is transfer letting you down on the way back. We were sold an insurance policy to cover any party ie flight -… Read Full Review
Written on: 21/04/2010
Was due to fly out on the 18th April to Turkey. I phoned Jetline at 1pm and they told me that the flight had been updated to 3pm that day! So much for letting me know! They blamed the flight operators for not informing them.
They are now advising me that I can not get a refund or a re-scheduled flight with the airline.
They said they are speaking with the airline to try and sort something out, but I wont hold my breath. They did say I might get a refund for part or all of the accomodation… Read Full Review
Written on: 20/04/2010
Due to fly to turkey on friday 16th but obv due to volcanic ash not any more! ive read on the last few reviews that jetline are saying have to get in contact with your airline for a refund and accomodation prob wont get refunded for, well in my eyes i booked it all with them and was adv the total price for flights and accomodation and if the wording from the site below stating what a package holiday is they i think its obv that what they are selling is package deals so i will be fighting this… Read Full Review
Written on: 06/02/2007 by snowflake (1 review written)
The worry of the cruise tickets, which we were were told would arrive about 10 days before leaving, arrived 2 days before. The supposed connecting flight was impossible to catch, as there was simply not enough time. We almost missed the cruise because of this. The hotel in Miami was way out, and it smelt bad. The taxi cost us more than if we had paid for an overnight stay in a NEARBY hotel. Flight connections need to be looked into by Jetline Travel… Read Full Review
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