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| Quality of service | 1.8/10   |
|---|---|
| Layout of shop | 3.6/10 |
| Value for Money | 2.9/10 |
| Reviewer Rating | 1.9/10 |
| Overall Rating | 2/10 |
Comet is a high street shops where you can buy almost anything, Comet Electrical offers laptops, dishwashers all the way to an iPod or even an iron! Are you a comet customer looking for the latest comet clearance, why not write a review to tell others about your experience?
Full review by
Kellyk
on 22nd Apr 2008
User Rating : 0
Respect :
0
Good Points: To me they are just a store like any other with no particular good points coming to mind.
Bad Points: Poor customer service.
General comments: Took my elderly mother to buy a vacuum cleaner last year, it was faulty and the local Comet store replaced it (after phoning Hoover to discover fault was not repairable). The replacement has now broken down (different vac and different fault) and Comet are just not being helpful enough with the result that I have contacted Consumer Direct West Midlands so I can either get Comet to replace or repair it on her behalf.
Kellyk's review and ratings | 95 words
Review by
Guest.
on 26th Mar 2008
User Rating : 1
Respect :
0
Having bought a Hotpoint Fridge freezer (FF200EP), it was found not to work. It took 27 minutes on an 0870 number to get answered, to be told it would be 10 days for an engineer to come out. I asked for our money back, but was told that an engineer (10 days) would have to inspect the appliance prior to them accepting it back. 2 managers further on and the time delay was cut to 4 days. An engineer came, ascertained that the appliance was not working thanks to a circuit board - "probably blown ...
Guest.'s full review | 163 words
Review by
janne
on 12th Mar 2008
User Rating : 0
Respect :
0
i purchased an Lg television 15 weeks ago for £500 on the 29th Feb it broke. A man came on the 4th March with the wrong part. On the 11th March another one came with the wrong part, my parents sat in my house for nearly 6 hours waiting for him, he was supposed to phone when he was coming but didnt, we now have to spend another week without a television. You cannot ring the shops only a call centre who say you cannot have a replacement. I have had 2 Sanyo Televisions in 33 years and thought ...
janne's full review | 116 words
Review by
Guest.
on 4th Mar 2008
User Rating : 0
Respect :
0
I experienced AWFUL customer service from Comet recently, I bought so many things from this store then a laptop that was always faulty and they left me with it, refusing to refund it because it was a "software issue" when it seemed to me it was a hardware problem and their phone support told me it was a hardware problem and i had to take it back into the store.
Guest.'s full review | 77 words
Review by
blueboy1878
on 22nd Feb 2008
User Rating : 1
Respect :
-1
7 month old camera faulty, sent by comet to manufacturer for repair.4 weeks later camera returned, manufacturer says nothing wrong with it.I showed a so called manager in comet speke branch what the fault was and he agreed that it was faulty. Insisted on sending it away again.I asked for a replacement which he refused. midway through conversation he turned and walked away saying 'im not listening to you anymore'. I followed him and asked why he had done this as I wasnt being abusive/threatening ...
blueboy1878's full review | 110 words | 1 comment added.
Review by
Guest.
on 13th Feb 2008
User Rating : 0
Respect :
0
According to the "customer care" operative the delivery men are only allowed five minutes to install a washer/ dryer and if the pipe has to be fed behind a cupboard they are not allowed to do this. This is not advised to customers when ordering - they are happy to take your money and even happier to leave an unistalled product sitting in the middle of the kitchen.
I will never use Comet again. Bring back the small personal retailer and customer service.
Guest.'s full review | 89 words
Review by
Guest.
on 8th Feb 2008
User Rating : 1
Respect :
0
Prices are average, usually find cheaper elsewhere. The big problem is the staff. I've found them pushy during the sale and arrogant after sales if there is any problem. You know what they say "pay peanuts, get monkeys".
Guest.'s full review | 49 words
Review by
Guest.
on 6th Feb 2008
User Rating : 0
Respect :
0
Having experienced Comets service in relation to two products, I can honestly say that I have never met with such poor service.
With both my large aplliances they had purchased the guarantee from the manufacturer too - which means I am at the mercy of their engineers and customer service department.
I've just resolved the issue of both items purchased with Comet, but not after many letters and contact with customer services.
Guest.'s full review | 75 words
Review by
tipa
on 22nd Jan 2008
User Rating : 0
Respect :
0
I purchased a Teac cx 200 idab docking station from Comet and was refused a price match with Empire Direct because their model which was identical in spec was called an mcdx 220 idab, it was '£10 cheaper at Empire Direact but required a 10 mile drive, so I bought Comets. I was assured by the assistant that if I could buy it cheaper anywhere else they would refund the difference, The fiddle is that only Comet have this model number. I got home and looked on the internet and found Comet had ...
tipa's full review | 176 words
Review by
Shell38342
on 17th Jan 2008
User Rating : 0
Respect :
0
I went to my local comet (30 mile round trip) to purchase some cordless phones they had in their sales flyer £29.99 usually £79.99. I picked up a flyer as I walked in the shop and they where advertised at this price, but on the self they where priced at £79.99, I asked to see the manager and she pointed out the small print saying 'Prices and offers correct at time of going to press. Prices and offers may vary' and she was not going to let me have them at the sale price. When I ...
Shell38342's full review | 316 words
Review by
colinbryant
on 14th Jan 2008
User Rating : 2
Respect :
0
I don't know where to start I brought a lot of items from comet (aylesford branch} before christmas including sky hd, I was ensured that everything would be installed by sky, sky came along and installed a standard box, they knew nothing about the hd box to cut a long story short I made two trips to comet and spent several hours on the phone to sky, in the end I cancelled the hd box from comet and went with sky direct - wish i did this in the first place! it would of been so much easier and less ...
colinbryant's full review | 194 words
Review by
Guest.
on 11th Jan 2008
User Rating : 10
Respect :
0
I bought Sky HD when it was on offer in Barrow In Furness Comet store for £99 just before xmas. The sales lady processed everything expertly and told me sky would call me later that day to arrange the installation. Sky never got in touch with me. I phoned sky who said it was Comets fault and I should go back and complain. I did this and the sales person went through the whole process again. Sky still did not contact me so I phoned them again and explained that I actually had a receipt from ...
Guest.'s full review | 249 words
Review by
Glynis Whisker
on 8th Jan 2008
User Rating : 1
Respect :
0
The Customer Service we encountered was poor - they were not interested that we had no tv for x-mas - when asked what am i supposed to tell my children - that they cant play with the WII they got on x-mas morning the answer was tell them to go and read a book or play a board game - yeah that would go done well
Glynis Whisker's full review | 368 words
Review by
Guest.
on 2nd Jan 2008
User Rating : 1
Respect :
0
The sales people were everywhere asking if I needed any assistance in choosing a product. Very fast taking your money, but just one young person bringing what you have purchased from the store room to the collection point. I got so fed up with waiting I got a refund and left the shop. I will not use Comet again.
Guest.'s full review | 63 words
Review by
gabbyco
on 1st Jan 2008
User Rating : 8
Respect :
0
I would use Comet again, and I prefer them to Currys or PC world for electrical or PC things.
gabbyco's full review | 96 words
Review by
Guest.
on 15th Dec 2007
User Rating : 0
Respect :
0
Would not use again and would recommend others do not use. Easy to order on website.
Guest.'s full review | 95 words
Review by
Guest.
on 30th Nov 2007
User Rating : 0
Respect :
0
I brought a new Acer 5315 from Comet and had nothing but problems. Not connecting to my network, doesn't read my compact flash disk (failed to mention on the box that the laptop is only compatible with a few), so I took it back, and they said 'a tech guys got to look at it and we'll contact you tomorrow', which they never did, nor the day after that or the day after that one. That's it! Enough is enough... I stormed to the shop where they said 'we've checked the item, nothing wrong with it, and ...
Guest.'s full review | 155 words
Review by
Peart
on 13th Nov 2007
User Rating : 0
Respect :
0
DON'T BUY ANYTHING FROM COMET!!!!
Peart's full review | 21 words
Review by
sarawg
on 11th Nov 2007
User Rating : 0
Respect :
0
After purchasing the wrong item (vacuum cleaner which wouldn't work on my wooden floor) because there was no info about it on the box or the display I was charged a restocking fee and charged another £80 for a suitable product. I was told I couldn't get a refund even if I paid the restocking fee.
Fantastic service Comet, I'll be falling over myself to shop with you again.
sarawg's full review | 88 words
Review by
DOUGIE28
on 5th Nov 2007
User Rating : 5
Respect :
0
I bought a mobile phone from Comet (York store). After 3 months, it accrued only a minor fault. I sent it back to them for repair under warranty, only to be told 2 weeks later, and by me chasing it up, that the warranty was void due to water ingress. The phone hasn't been anywhere near rain or water!! I will never shop at Comet again! I will try Currys instead.
DOUGIE28's full review | 76 words
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