Comet Reviews

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★☆☆☆☆
1.3 / 5
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

Comet is a high street shops where you can buy almost anything, Comet Electrical offers laptops, dishwashers all the way to an iPod or even an iron! Are you a comet customer looking for the latest comet clearance, why not write a review to tell others about your experience?
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Latest Reviews

★★☆☆☆

“Disappointing ”

Written on: 18/07/2013 by Terry-77 (5 reviews written)

Disappointing service. I hate it when somebody's traying to sell me something that I don't want!… Read Full Review

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★☆☆☆☆

“DON'T TURN YOUR BACKON THE COMET REPAIRS SERVICE”

Written on: 18/06/2013 by johnwataboy (11 reviews written)

I PURCHASED A CREDA TUMBLE DRYER, FROM COMET - ST OSWALDS PARK, GLOUCESTER, IN 2012. I ONLY HAD IT FOR 2 DAYS AND IT DEVELOPED A FAULT. I WENT BACK TO THE STORE, AND COMPLAINED. THEY SAID THEY WOULD ARRANGE FOR IT TO BE PICKED UP AND REPLACED. TWO WEEKS LATER, AFTER PHONE CALLS, NO SIGN OF COMET, SO WENT BACK TO THE STORE AND COMPLAINED AGAIN. STILL NO JOY. IT WAS NOT UNTIL I WENT TO TRADING STANDARDS THAT THE BALL STARTED ROLLING, AND EVENTUALLY HAD A NEW TUMBLE DRYER DELIVERED. WHY DOES… Read Full Review

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★★★★☆

“Love this place”

Written on: 10/04/2013 by Hallsyk (12 reviews written)

I love shopping in Comet, the staff there is so knowledgeable and helpful, and I always seem to find the right item, of the right colour shape and form. Great shop that one… Read Full Review

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Kels1's Response to Hallsyk's Review

Written on: 07/05/2013

To ss er

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★☆☆☆☆

“Comet Robbed Me”

Written on: 15/03/2013

In August 2012 a muslim man in Selly Oak persuaded me to buy additional things I did not want on top of the Samsung tv I wanted to buy for my parents. I paid in advance. He tried to get me to buy on credit or debit card, but having suffered being robbed many times I never carry my id on me. My DADDY WAS ANGRY. i WENT BACK AND CANCELLED EVERYTHING. He still paid me no refund even thou I took nothing with me and returned monster unit unopened unused… Read Full Review

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★☆☆☆☆

“Comet is delaying the return of my cheques.”

Written on: 02/01/2013

I had a Macbook Pro which i bought from Comet. I had a bag which i carried my Macbook around with, and the handle snapped off as i was walking and the Macbook flew right out onto the floor. Had a minor dent but the screen was damaged. I had insurance and warranty so i sent it of for repair, 3 weeks later i got told it couldn't be repaired so they were going to send me a cheque. 4 and a half weeks later (today) still not received any cheque and no one knows when I will receive it. I ask, and… Read Full Review

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Skeeble's Comment

Written on: 23/05/2013

Hi there who is the insurance company that underwrites for comet?

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★★★★★

“RIP Comet”

Written on: 17/12/2012 by RuthWatkins (2 reviews written)

I went to Comet yesterday to a store that was closing for good. It's such a shame. My heart goes out to those individuals who have worked there for years. People who I have always found to be kind and genuinely interested in helping and who through no fault of their own are now out of a job. This recession is being very cruel and who knows how businesses that actually have stores can keep going?… Read Full Review

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Spuudercat's Response to RuthWatkins's Review

Written on: 06/01/2014

they were a bunch of useless employees, good luck to those who actually have a customer service. Glad to see them go, itll make way for people that actually care about aftersales

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★☆☆☆☆

“COMET'S UNETHICAL PRACTICES”

Written on: 10/12/2012 by FEDUP32 (1 review written)

As we all know Comet has been taken over by the administratos Deloitte. I bought a Samsung television in September of 2008 and took out an extended warranty.The television developed a fault on 12/11/12.I rung Comet and was advised it was still business as usual and arranged for it to be picked up on the 15/11/12 From that day until today 10/12/12,I have been fobbed off and essentially 'led up the garden path' in regard to any inquiries regarding the repair. Initially I was told the repair… Read Full Review

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Amandajulie1's Response to FEDUP32's Review

Written on: 14/12/2012

I have a similar problem with my Toshiba T.V. which went in for repair in November. I was assured that it would go to an outside repaired not connected with comet. This was not the case and it ended up in Comet repair shop. I had a call to tell me it had been fixed and would be delivered on Sunday 2nd Dec but it didn't turn up. I have been calling them daily since then but have been fobbed off with nothing but lies and false promises that it would be delivered back to me. I was told on 8th Dec that it would be delivered by Yodel but I have spoken to Yodel who do not have any such arrangements with Comet to make deliveries on it's behalf ( another lie by Comet). I expressed a wish to collect my T.V. myself but was also told this would not be allowed. How can this be the case? IT IS MY T.V.!!! I have today (14th December) been told that it will be delivered before Fri 21st December but this will probably turn out to be another lie. When I asked for a tracking number for my T.V. Comet did not have one. Funny that!
I am now awaiting another call on the promise from Comet that I will be contacted to arrange a specific delivery time. I'm not holding my breath as I have no faith in anything they tell me now after having been told so many bare faced lies! When I first contacted them when my T.V. was not delivered as arranged on 2nd Dec I was told that the delivery van had broken down and 2 or 3 items could not be delivered as planned. Today they have told me that there are in fact over 2000 items awaiting delivery to customers after being repaired. This is appalling customer service. Surely it cannot be legal to withold property that belongs to someone else. I'm not even allowed to arrange my own courier. This whole business is unethical. No wonder Comet have gone out of business. I bet they don't get any return customers.

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Fedup32's reply to Amandajulie1's Comment

Written on: 18/12/2012

The service is appalling!!! I have phoned today. 18/12/12just to be told that Yodel has only started calling customers TODAY! the administrators apparently sent the email this morning....I don't understand how this can be going on and how people can just lie again and again

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★☆☆☆☆

“Tv in for repair”

Written on: 28/11/2012 by Colebag (1 review written)

Have extended warranty, tv went n for repair but parts are not available. We were due to have a replacement tv sent but 2 days before delivery date the news of administration broke out - to cut a long story short £20 worth of about 30 phone calls, no tv, no refund and Comet have our £800 tv. No-one will help us and keep getting told a different story every time I phone… Read Full Review

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★★☆☆☆

“Be very careful with what they try to sell to you!”

Written on: 22/11/2012

Yesterday I visited the Northampton branch of Comet, I told the assistant that I was interested in the new ipad 16gb as they were offering a 10% discount. He told me that he had one left but he had to go and validate that the stock was there. The assistant went off into the back of the store to check. Gone for about five or ten minutes he reappeared frantically looking for one of his colleagues whom was eventually located sitting in his car smoking. They both then returned to the back of the… Read Full Review

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Jpixels's Comment

Written on: 26/11/2012

they deserved to go bankrupt...

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★☆☆☆☆

“What goes around comes around”

Written on: 17/11/2012 by SJxxx1 (1 review written)

I said in a complaint last year that if they continue to treat customers like they do they won't have a business left. This is nothing to do with the recession as places like Currys and Argos are still going strong. Why? Simple because they treat the customers decently, fairly and with dignity. Good riddance… Read Full Review

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Farginsneekyicehole's Response to SJxxx1's Review

Written on: 12/01/2013

Couldn't agree more terrible shop Good Riddance!!!!!!!!!!

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Johnwataboy's Response to SJxxx1's Review

Written on: 18/06/2013

I couldn't agree with you more. I used the Gloucester Branch on Eastern Avenue, Gloucester. I do not feel sorry for a single member of staff there, when they were open. If they could catch you out for a few pounds, they most certainly would.. I said exactly the same thing.....carry on like you are Comet, and it will not be long before customers will not be returning. The result was as I predicted, 'CLOSED DOWN'. Companies like Comet don't get a second chance. Glad they have gone. Good Riddance, and stay closed!

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★☆☆☆☆

“Comets full of #%*!#”

Written on: 16/11/2012

Lg tv THIS SAYS IT ALL I CAN'T RIGHT A REVIEW AS COMETS KEEP REMOVING IT !!!!! Don't know why ha ha 2 months no tv no apology still waiting for parts staff all lie GLAD THEY ARE GOING UNDER COMPANY HAS THE WORST CUSTOMER HELP I HAVE EVER DEALT WITH… Read Full Review

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★☆☆☆☆

“Poor customer service ”

Written on: 16/11/2012 by Dorathy (1 review written)

I purchased a TV which was faulty when I opened it , I returned it to the store in Birstall Leeds and was informed they could not exchange it and I would have to get an engineers report in order to either get a refund or exchange. I contacted the engineer who could not visit for two weeks, when he did he established the set was faulty and I should return it to the store. I returned it and got an exchange, at no point did any one appologised for the I inconvenience or the fact that it had taken… Read Full Review

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★☆☆☆☆

“One year on and Comet not even fixed my washer/dryer ”

Written on: 13/11/2012

THE DRYER PART OF MY WASHING MACHINE IS STILL NOT RESOLVED AFTER A YEAR. YES A YEAR AND 14 VISITS LATER, NOBODY REALLY BOTHERED, PHONE CALLS TO COMET USLESS. NOT REALLY IMPRESSED WITH THE AFTER CARE AT ALL, WOULD NEVER HAVE BOUGHT ANYTHING EVER AGAIN. Researched on line with this firm for a cooker with complete touch controls, the branch assistant TOLD ME " THEY DON'T MAKE WHAT YOUR LOOKING FOR !! So went home and bought it from there web site!!!… Read Full Review

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★☆☆☆☆

“Administrators Disguting behaviour”

Written on: 12/11/2012

Purchased item day before went into administration in full faith and no knowledge of isses. Was meant to be delivered yesterday - didn't arrive, no call, nothing then called today and discover as not in stock at a distribution centre we won't get our £300 item, and we won't get our money back. Fair enough if we'd bought after the administrators came in. Now Comet/ Delloitte have stolen from us… Read Full Review

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★☆☆☆☆

“My gift vouchers are now not valid”

Written on: 07/11/2012 by easyishop (4 reviews written)

Got some gift vouchers for my birthday now they are not valid as they are in administration. Great now I lose my money and have no chance to get it back =-(… Read Full Review

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Miah12's Response to easyishop's Review

Written on: 11/11/2012

comets are too expensive i would never shop with them. comets ripped me off once never again with them.

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★☆☆☆☆

“No delivery of fridge freezer”

Written on: 06/11/2012 by HelenT4 (1 review written)

I bought and paid for a fridge freezer 13/10/12 delivery arranged for Sun 4/11/12. Sunday I get a call from the delivery guy at 2.30 pm he will be here in an hour. 5pm still no delivery rang the guy back he hung up then turned hos phone off.Rang customer services Monday was told the van broke down delivery re booked for today am. Midday I called again my delivery is on its way they are running late; 5pm still no delivery called customer services again this time told they had no money to fuel the… Read Full Review

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Tal119's Response to HelenT4's Review

Written on: 07/11/2012

having also bought hotpoint fridge no fridge no money no chance they should charged for robbery

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★☆☆☆☆

“worst customer service ever”

Written on: 05/11/2012 by jasylv (1 review written)

company doesn't follow the law re faulty goods rubbish store you would think the refunds were deducted from the staff wages the way customer service and store managers treat you I hope they get the same treatment from the benefits system now they are bust computer says NO go karma go… Read Full Review

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★☆☆☆☆

“comet”

Written on: 05/11/2012 by zthomson (1 review written)

purchased a laptop from this company...had it less than a year it's been in for repair, hinges and screen needed replacing, needs to go in again for replacement battery as it will not hold it's charge and it keeps overheating, comet won't give me my money back or a replacement laptop so now stuck with a pile of rubbish… Read Full Review

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★☆☆☆☆

“Shockingly abysmal customer service”

Written on: 04/11/2012

I bought a Sony Vaio laptop from Comet which overheated and died soon after purchase. I returned it to the store to be first told that I would have to contact the manufacturer. When reminded of the sale of goods act Comet reluctantly agreed to send it for repair. This took three weeks for them to advise me that they could not repair it and I would need to purchase a new laptop. I again advised them of the sale of goods act and that the laptop was not "fit for purpose". I made many calls to… Read Full Review

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Rippped99's Comment

Written on: 07/11/2012

I had a very similar experience many years ago & have never darkened their doorstep again like so many others it seems

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Rachael98's Comment

Written on: 15/11/2012

I have to admit that Comet aren't great.
Or anywhere near great, for that matter.

Well done Comet! You're doing great...NOT.

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Stevemenace's Comment

Written on: 14/11/2012

I agree, and the prices itself are ridiculous.. that's why ever since i was introduced to a website which builds your pc by the components you choose from their big list.. I stopped buying any computers or laptops, but rather self built..
I'm not going to mention the site even though i owe them big time because of how much satisfied i am with them (top customer service, quality and best bang for your buck)
I'm only going the company is in the uk, and i promise you if you start doing custom build pcs you will never regret it.. (btw make sure you check the company vat to see if they are legit and registered, you dont want to get scammed bro)

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★★★★★

“Comet going into administration ”

Written on: 03/11/2012 by Dennisdbd34 (1 review written)

We purchased a freezer from comet the day before they declared they were in trouble, however we received the goods today the 3rd Nov 2012. A good service.


The problem that Comet have is that it is notorious for, bad customer after-sales service especially when goods fail and fail after 12 months and that's been their downfall.
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Poorserviceagain's Response to Dennisdbd34's Review

Written on: 03/11/2012

Saw nes tonight. A gift card given to a diabaled child for £200 by a charity will not be honoured. Disgrace, no wonder you might go out of business,,,,,,,,,

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