comet reviews | Watch This Item.

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Average Ratings
Quality of service1.8/10 Based on 49 ratings
Layout of shop3.9/10 Based on 100 ratings
Value for Money2.9/10
Reviewer Rating2/10
Overall Rating2.1/10 Based on 139 ratings

View Last 6 Months Only

17% Recommended22 out of 133 Reviews
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Comet is a high street shops where you can buy almost anything, Comet Electrical offers laptops, dishwashers all the way to an iPod or even an iron! Are you a comet customer looking for the latest comet clearance, why not write a review to tell others about your experience?

133 Review Centre Comet Reviews

  • Full review by
    Guest.
    on 27th Jun 2009


    User Rating : 0
    Respect : 0

    Good Points: None that I can think of

    Bad Points: If you ring their main number you get to speak to someone without any technical knowledge. They also won't put you through or give you the telephone number for their service centres.

    General comments: Absolutely lousy customer service. Call centre doesn't want to know. Had 4 different "engineers" now in space of 6 weeks from Preston service centre to diagnose same ongoing problem with fridge/freezer and not one of them seems to know what they are doing. New parts have been ordered and fitted and the thing still doesn't work properly. Seems you pay through the nose for the warranty and it's not worth the paper it's printed on. Would not recommend Comet at all - suggest prospective purchasers try to get item they want from another retailer.
    Guest's review and ratings     | 131 words

  • Review by
    skinrush
    on 22nd Jun 2009


    User Rating : 1
    Respect : 0

    I bought a tv from Comet a couple of weeks ago, and left it in its packaging for a couple of days, whilst I was selling my previous tv. After I'd set up the new tv, all seemed fine, until I started to get an intermitant flickering picture with HDMI sources. I first went into Comet to ask what the prodedure for returning it was, and was told that either an engineer could come to my house and test it, or that I could return the tv to the store, where someone would test it. If it was seen to be ...
    skinrush's full review     | 588 words

  • Review by
    krzysztof123
    on 16th Jun 2009


    User Rating : 0
    Respect : 0

    Comet is selling stuff they do not have in stock and they say otherwise. When they realized they probably can't restock for the price, they didn;t do anything - delivery day passed with me waiting for my mouse. After me sending them an email, tehy called and said that the product is discontinued by producer.
    krzysztof123's full review     | 59 words

  • Review by
    carolyn Gardner
    on 8th Jun 2009


    User Rating : 2
    Respect : 0

    Bought a 42inch LG TV in Comet before Christmas 2008, early this year it started hissing, eventually after making sure it was Tv and not sky box, dvd etc, phoned customer services. Engineer called, tried every bit of softwear then decided it needed a new screen! Told us the part would be ordered then he would call back. Comet then told us it would be taken to the workshop and some one would arrange a suitable date to collect, the engineer said we would get a replacement from Comet, this is not t ...
    carolyn Gardner's full review     | 322 words

  • Review by
    luisaction
    on 1st Jun 2009


    User Rating : 9
    Respect : 0

    It's the third time we have used Comet to buy our kitchen appliances. You can always rely on them to have the best price and we can choose the delivery day online. We always have gone for the free standart delivery (good if you're not in a hurry to get your items) and they have been there in the allocated day with no problem. Delivery people is always polite and helpful and will collect your old appliance, if you have asked for this service, for a few extra pounds. Really please with the whole e ...
    luisaction's full review     | 120 words

  • Review by
    Guest.
    on 29th May 2009


    User Rating : 0
    Respect : 0

    I bought a washer dryer from comet, thank goodness I bought insurance. My machine goes wrong about every 4 weeks, I normally have to wait about 2 weeks for an engineer (very fustrating when you have a family). When he arrives he has to order the parts, which normally takes about another 10 days (so when the machine goes wrong every 4-6 weeks, it takes a month before it works again!!!! Every single item has been replaced with a year of buying, it goes wrong and they won't replace it, even though ...
    Guest's full review     | 146 words

  • Review by
    Guest.
    on 20th May 2009


    User Rating : 1
    Respect : 0

    Comet have disgraceful Customer after Sales Service!!!!!!!!! Having bought a Bosch dishwasher from Comet Online for our office premises when we came to unpack it the whole top of the appliance came off in our hands which is clearly faulty it is not supposed to do this. Tried to return item but was told it was outside of 7 days notification for damaged goods (it was faulty not damaged) call centre staff are robots and then pass yopu on to another dept when you get too technical. They arranged a ...
    Guest's full review     | 265 words

  • Review by
    j1984
    on 20th May 2009


    User Rating : 10
    Respect : 0

    i find comet the best place to buy any electrical goods, i buy all my stuff from there. i see reviews on here stating that it is an outrage that a comet engineer has to look at the product before a refund exchange can be processed which is ridiculous as just because you say its broken or someone else says that whos to say you are not lying or it is just something like user error which is simply resolved. if you sold something to someone and they said it was broken, you would like to check it bef ...
    j1984's full review     | 107 words

  • Review by
    Guest.
    on 14th May 2009


    User Rating : 4
    Respect : 0

    Bought Hotpoint washing machine February 2008 from Comet. Purchased 5 year warranty . Feature of machine was that it displayed a code for any fault if it broke down.Faulty in April 2009. Code indicated new masterboard required. Advised Comet Customer service who sent engineer a few days later. No masterboard. machine had intermittent fault.Two weeks later, broke down completely. Code indicated new masterboard needed. Called customer service again. Engineer arrived, minus masterboard.Policy is to ...
    Guest's full review     | 188 words

  • Review by
    Guest.
    on 1st May 2009


    User Rating : 1
    Respect : 0

    I Purchased a Hotpoint washing machine from a new comet store which had a grand opening sale. after 3 months the washer went faulty and to cut a long story short, the engineers could not fix it and so it was written off. I was told that because i had bought the washer in a sale that i was not entitled to a like for like replacement as the same machine is now 78 quid more to buy in store. They offered me a voucher to spend instore to the value of the sale price which i got the washer for. So no ...
    Guest's full review     | 183 words

  • Review by
    mfaruok
    on 9th Apr 2009


    User Rating : 2
    Respect : 0

    Havng found a TV i liked, i visited comet and explained that i could get the same tv for £500 less at a shop less than 10 miles from the comet store. i was told that the 'price guarantee' was no such thing. the guarantee was in fact at the discretion of the store. not much of a guarantee....more like false advertising. will contact office of fair trading and ask what they make of this 'guarantee' which happens to be untrue. comet 'customer services' have no idea how it works eith ...
    mfaruok's full review     | 174 words

  • Review by
    skegit
    on 6th Apr 2009


    User Rating : 1
    Respect : 0

    I bought a washing machine for my father - in December the machine broke down, after 2 weeks Comet sent someone out to repair the machine, it was fitted with a new motor and still did not work, they then needed to fit a new mother board, the machine went for about another two weeks then broke down again. Once again the repair was done another new motor rewired and a another new mother board and the machine still did not work. Called on many occasions and wrote letters to have the machine replace ...
    skegit's full review     | 127 words

  • Review by
    vaio9119
    on 10th Mar 2009


    User Rating : 0
    Respect : 0

    It all started with a Philips LCD TV which I was sold one of those Comet warranties which was supposed to be great and turned out to be rubbish! The TV went away for repair after a little boy of mine knocked it over and cracked the screen. The engineer came out noted it needed a new screen and then the TV was taken to the Service Centre for repair, new screen and there was a small mark on the right hand side of the TV. However after a whole MONTH they returned the TV with a new screen workin ...
    vaio9119's full review     | 196 words

  • Review by
    Guest.
    on 25th Jan 2009


    User Rating : 2
    Respect : 0

    Our 6 month old washing machine broke down (we have 4 little boys, including a baby who, at the time had a vomitting and diaorreah bug!) - helpline called and engineer called round a week later to announce that a rod had snapped and the counterweight was loose and basically smashing the machine to bits - not our fault but a big job. Parts would have to be ordered but he assured us that as we had 4 young children we would be priority! Very reassuring and we were sucked in! After 10 days of having ...
    Guest's full review     | 624 words

  • Review by
    ferraridave Rank: Corporal
    on 6th Jan 2009


    User Rating : 5
    Respect : 0

    I was looking for an upscaling dvd player, but the one I wanted, a Toshiba XDE-500 was over £100, so couldn't believe my luck when it dropped to £59.99 on comets site, so I reserved one at their Gravesend (Kent) store, and went to collect it straight away. The dvd player is indeed an excellent piece of kit, it does everything it should do, and extremely well, but included in the box is a HDMI cable, which is not of the best quality. The salesman was quick to point out this fact, he ...
    ferraridave's full review     | 394 words

  • Review by
    craigbush
    on 31st Dec 2008


    User Rating : 2
    Respect : 0

    Allowed order to be placed that was 'not in stock'. Failed to contact me as per own guidelines within 24 hours. Cancelled order automatically and asked me to contact them 7 days later. First experience with comet online and will not be repeating it again. Luckily managed to find the same product cheaper elsewhere so not a complete loss.
    craigbush's full review     | 62 words

  • Review by
    Guest.
    on 31st Dec 2008


    User Rating : 0
    Respect : 0

    Comet delivered a Hoover dishwasher to a friend of mine last week, they quickly brought it into the kitchen (one delivery man each side of it) and slid it straight into the existing opening, told his wife (in her late 70's) to sign for it, she did this, I went round to cut the plug off it and feed the mains cable through the worktop and fit a new plug, I slid the washer out and noticed one side was completely caved in, I phoned Comet to complain, after an hour of holding and apparently being cut ...
    Guest's full review     | 193 words

  • Review by
    Guest.
    on 28th Dec 2008


    User Rating : 1
    Respect : 0

    Went to Comet to buy a new washer/dryer. Had found the one that we wanted on the internet for £395 with a different company. Went to comet to see one in the flesh, they wanted £500. Mentioned that I could get it for over £100 less from a different company, they said that they could only price match their own internet site, not others. Further investigation on the internet gives you Boots, Sainsburys, Dixons and john Lewis, aswell as some lesser known companies all beating th ...
    Guest's full review     | 102 words | 1 comment added.

  • Review by
    FM123 Rank: Lance Corporal
    on 22nd Dec 2008


    User Rating : 0
    Respect : 0

    I paid £800.00 pounds for a brand new Samsung series 6 TV, just after the 28 days it broke, I phoned the head office and was told an engineer would be out because only their engineer could say that the TV was faulty, however if the TV was beyond repair I would be given a letter saying so and I could have a replacement. When the engineer came out he never examined the TV, and only when he had phoned a friend did he say it required a new PCB and PCU boards (both major components) and basica ...
    FM123's full review     | 365 words

  • Review by
    Guest.
    on 2nd Dec 2008


    User Rating : 10
    Respect : 0

    very very good customer service could not do more for me, unit had to go away for repair explained every step came back very well wrapped and all fixed, i think some people just don't understand that different shops have different ways of doing things but the way i was spoken to and looked after was great
    Guest's full review     | 85 words


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