Comet Reviews
Summary
Comet is a high street shops where you can buy almost anything, Comet Electrical offers laptops, dishwashers all the way to an iPod or even an iron! Are you a comet customer looking for the latest comet clearance, why not write a review to tell others about your experience?
Media Gallery for Comet
Latest Reviews
★★★★☆
“Love this place”
Written on: 10/04/2013 by Hallsyk (12 reviews written)
I love shopping in Comet, the staff there is so knowledgeable and helpful, and I always seem to find the right item, of the right colour shape and form. Great shop that one. (read more)
★☆☆☆☆
“Comet Robbed Me”
Written on: 15/03/2013
In August 2012 a muslim man in Selly Oak persuaded me to buy additional things I did not want on top of the Samsung tv I wanted to buy for my parents. I paid in advance. He tried to get me to buy on credit or debit card, but having suffered being robbed many times I never carry my id on me. My DADDY WAS ANGRY. i WENT BACK AND CANCELLED EVERYTHING. He still paid me no refund even thou I took nothing with me and returned monster unit unopened unused... (read more)
★☆☆☆☆
“Comet is delaying the return of my cheques.”
Written on: 02/01/2013
I had a Macbook Pro which i bought from Comet. I had a bag which i carried my Macbook around with, and the handle snapped off as i was walking and the Macbook flew right out onto the floor. Had a minor dent but the screen was damaged. I had insurance and warranty so i sent it of for repair, 3 weeks later i got told it couldn't be repaired so they were going to send me a cheque. 4 and a half weeks later (today) still not received any cheque and no one knows when I will receive it. I ask, and... (read more)
★★★★★
“RIP Comet”
Written on: 17/12/2012 by RuthWatkins (2 reviews written)
I went to Comet yesterday to a store that was closing for good. It's such a shame. My heart goes out to those individuals who have worked there for years. People who I have always found to be kind and genuinely interested in helping and who through no fault of their own are now out of a job. This recession is being very cruel and who knows how businesses that actually have stores can keep going? (read more)
★☆☆☆☆
“COMET'S UNETHICAL PRACTICES”
Written on: 10/12/2012 by FEDUP32 (1 review written)
As we all know Comet has been taken over by the administratos Deloitte. I bought a Samsung television in September of 2008 and took out an extended warranty.The television developed a fault on 12/11/12.I rung Comet and was advised it was still business as usual and arranged for it to be picked up on the 15/11/12 From that day until today 10/12/12,I have been fobbed off and essentially 'led up the garden path' in regard to any inquiries regarding the repair. Initially I was told the repair... (read more)
Amandajulie1's Response to FEDUP32's Review
Written on: 14/12/2012
I have a similar problem with my Toshiba T.V. which went in for repair in November. I was assured that it would go to an outside repaired not connected with comet. This was not the case and it ended up in Comet repair shop. I had a call to tell me it had been fixed and would be delivered on Sunday 2nd Dec but it didn't turn up. I have been calling them daily since then but have been fobbed off with nothing but lies and false promises that it would be delivered back to me. I was told on 8th Dec that it would be delivered by Yodel but I have spoken to Yodel who do not have any such arrangements with Comet to make deliveries on it's behalf ( another lie by Comet). I expressed a wish to collect my T.V. myself but was also told this would not be allowed. How can this be the case? IT IS MY T.V.!!! I have today (14th December) been told that it will be delivered before Fri 21st December but this will probably turn out to be another lie. When I asked for a tracking number for my T.V. Comet did not have one. Funny that!
I am now awaiting another call on the promise from Comet that I will be contacted to arrange a specific delivery time. I'm not holding my breath as I have no faith in anything they tell me now after having been told so many bare faced lies! When I first contacted them when my T.V. was not delivered as arranged on 2nd Dec I was told that the delivery van had broken down and 2 or 3 items could not be delivered as planned. Today they have told me that there are in fact over 2000 items awaiting delivery to customers after being repaired. This is appalling customer service. Surely it cannot be legal to withold property that belongs to someone else. I'm not even allowed to arrange my own courier. This whole business is unethical. No wonder Comet have gone out of business. I bet they don't get any return customers.
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Fedup32's reply to Amandajulie1's Comment
Written on: 18/12/2012
The service is appalling!!! I have phoned today. 18/12/12just to be told that Yodel has only started calling customers TODAY! the administrators apparently sent the email this morning....I don't understand how this can be going on and how people can just lie again and again
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★☆☆☆☆
“Tv in for repair”
Written on: 28/11/2012 by Colebag
Have extended warranty, tv went n for repair but parts are not available. We were due to have a replacement tv sent but 2 days before delivery date the news of administration broke out - to cut a long story short £20 worth of about 30 phone calls, no tv, no refund and Comet have our £800 tv. No-one will help us and keep getting told a different story every time I phone. (read more)
★★☆☆☆
“Be very careful with what they try to sell to you!”
Written on: 22/11/2012
Yesterday I visited the Northampton branch of Comet, I told the assistant that I was interested in the new ipad 16gb as they were offering a 10% discount. He told me that he had one left but he had to go and validate that the stock was there. The assistant went off into the back of the store to check. Gone for about five or ten minutes he reappeared frantically looking for one of his colleagues whom was eventually located sitting in his car smoking. They both then returned to the back of the... (read more)
★☆☆☆☆
“What goes around comes around”
Written on: 17/11/2012 by SJxxx1
I said in a complaint last year that if they continue to treat customers like they do they won't have a business left. This is nothing to do with the recession as places like Currys and Argos are still going strong. Why? Simple because they treat the customers decently, fairly and with dignity. Good riddance. (read more)
Farginsneekyicehole's Response to SJxxx1's Review
Written on: 12/01/2013
Couldn't agree more terrible shop Good Riddance!!!!!!!!!!
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★☆☆☆☆
“Comets full of #%*!#”
Written on: 16/11/2012
Lg tv THIS SAYS IT ALL I CAN'T RIGHT A REVIEW AS COMETS KEEP REMOVING IT !!!!! Don't know why ha ha 2 months no tv no apology still waiting for parts staff all lie GLAD THEY ARE GOING UNDER COMPANY HAS THE WORST CUSTOMER HELP I HAVE EVER DEALT WITH (read more)
★☆☆☆☆
“Poor customer service ”
Written on: 16/11/2012 by Dorathy (1 review written)
I purchased a TV which was faulty when I opened it , I returned it to the store in Birstall Leeds and was informed they could not exchange it and I would have to get an engineers report in order to either get a refund or exchange. I contacted the engineer who could not visit for two weeks, when he did he established the set was faulty and I should return it to the store. I returned it and got an exchange, at no point did any one appologised for the I inconvenience or the fact that it had... (read more)
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Showing 1 - 10 of 524 Reviews
★☆☆☆☆
“One year on and Comet not even fixed my washer/dryer ”
Written on: 13/11/2012
THE DRYER PART OF MY WASHING MACHINE IS STILL NOT RESOLVED AFTER A YEAR. YES A YEAR AND 14 VISITS LATER, NOBODY REALLY BOTHERED, PHONE CALLS TO COMET USLESS. NOT REALLY IMPRESSED WITH THE AFTER CARE AT ALL, WOULD NEVER HAVE BOUGHT ANYTHING EVER AGAIN. Researched on line with this firm for a cooker with complete touch controls, the branch assistant TOLD ME " THEY DON'T MAKE WHAT YOUR LOOKING FOR !! So went home and bought it from there web site!!! (read more)
★☆☆☆☆
“Administrators Disguting behaviour”
Written on: 12/11/2012
Purchased item day before went into administration in full faith and no knowledge of isses. Was meant to be delivered yesterday - didn't arrive, no call, nothing then called today and discover as not in stock at a distribution centre we won't get our £300 item, and we won't get our money back. Fair enough if we'd bought after the administrators came in. Now Comet/ Delloitte have stolen from us (read more)
★☆☆☆☆
“My gift vouchers are now not valid”
Written on: 07/11/2012 by easyishop (4 reviews written)
Got some gift vouchers for my birthday now they are not valid as they are in administration. Great now I lose my money and have no chance to get it back =-( (read more)
Miah12's Response to easyishop's Review
Written on: 11/11/2012
comets are too expensive i would never shop with them. comets ripped me off once never again with them.
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★☆☆☆☆
“No delivery of fridge freezer”
Written on: 06/11/2012 by HelenT4
I bought and paid for a fridge freezer 13/10/12 delivery arranged for Sun 4/11/12. Sunday I get a call from the delivery guy at 2.30 pm he will be here in an hour. 5pm still no delivery rang the guy back he hung up then turned hos phone off.Rang customer services Monday was told the van broke down delivery re booked for today am. Midday I called again my delivery is on its way they are running late; 5pm still no delivery called customer services again this time told they had no money to fuel... (read more)
Tal119's Response to HelenT4's Review
Written on: 07/11/2012
having also bought hotpoint fridge no fridge no money no chance they should charged for robbery
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★☆☆☆☆
“worst customer service ever”
Written on: 05/11/2012 by jasylv
company doesn't follow the law re faulty goods rubbish store you would think the refunds were deducted from the staff wages the way customer service and store managers treat you I hope they get the same treatment from the benefits system now they are bust computer says NO go karma go (read more)
★☆☆☆☆
“comet”
Written on: 05/11/2012 by zthomson (1 review written)
purchased a laptop from this company...had it less than a year it's been in for repair, hinges and screen needed replacing, needs to go in again for replacement battery as it will not hold it's charge and it keeps overheating, comet won't give me my money back or a replacement laptop so now stuck with a pile of rubbish (read more)
★☆☆☆☆
“Shockingly abysmal customer service”
Written on: 04/11/2012
I bought a Sony Vaio laptop from Comet which overheated and died soon after purchase. I returned it to the store to be first told that I would have to contact the manufacturer. When reminded of the sale of goods act Comet reluctantly agreed to send it for repair. This took three weeks for them to advise me that they could not repair it and I would need to purchase a new laptop. I again advised them of the sale of goods act and that the laptop was not "fit for purpose". I made many calls to... (read more)
Rippped99's Comment
Written on: 07/11/2012
I had a very similar experience many years ago & have never darkened their doorstep again like so many others it seems
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Stevemenace's Comment
Written on: 14/11/2012
I agree, and the prices itself are ridiculous.. that's why ever since i was introduced to a website which builds your pc by the components you choose from their big list.. I stopped buying any computers or laptops, but rather self built..
I'm not going to mention the site even though i owe them big time because of how much satisfied i am with them (top customer service, quality and best bang for your buck)
I'm only going the company is in the uk, and i promise you if you start doing custom build pcs you will never regret it.. (btw make sure you check the company vat to see if they are legit and registered, you dont want to get scammed bro)
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Rachael98's Comment
Written on: 15/11/2012
I have to admit that Comet aren't great.
Or anywhere near great, for that matter.
Well done Comet! You're doing great...NOT.
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★★★★★
“Comet going into administration ”
Written on: 03/11/2012 by Dennisdbd34
We purchased a freezer from comet the day before they declared they were in trouble, however we received the goods today the 3rd Nov 2012. A good service.
The problem that Comet have is that it is notorious for, bad customer after-sales service especially when goods fail and fail after 12 months and that's been their downfall.
(read more)
Poorserviceagain's Response to Dennisdbd34's Review
Written on: 03/11/2012
Saw nes tonight. A gift card given to a diabaled child for £200 by a charity will not be honoured. Disgrace, no wonder you might go out of business,,,,,,,,,
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★☆☆☆☆
“Heartfelt Review”
Written on: 02/11/2012
Last year during the Boxing Day sales, I purchased an ASUS laptop from my local Comet store. Within months, I would come to regret my decision as my backside began bleeding prufusely whenever I used it, and I would like to emphasise this has nothing to do with the fact I may have forced it up there because that's where feces belong. 3 times my power outlet became faulty and charging the thing was like sticking a toothpick under my toenail and kicking a wall. Not only that, but recently my... (read more)
★☆☆☆☆
“SHOCKING CUSTOMER SERViCES”
Written on: 01/11/2012
I purchased an expensive digital camera in a closing down sale the offer stated free camera case with the product. To cut a long story short they didn't offer the case when purchased. The whole comet experience was awful, staff completely uninterested in rude just wanted to get out of the store. Thought maybe that the case would come via Nikon but when called this was not the case. Apparently it was a store offer. Wrote to customer services, no reply in nearly 3 weeks so called them. ... (read more)
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Showing 11 - 20 of 524 Reviews
★★☆☆☆
“Quidco Discount”
Written on: 31/10/2012
My discount through Quidco was cancelled by Comet for no reason. Now have ongoing contact with Quidco in order to get Comet to pay up. Will not use Comet again. (read more)
★★☆☆☆
“Staff attitude/service”
Written on: 25/10/2012
I went into the Crayford store on Monday to purchase a Candy washing machine that I had seen online. There were no staff upstairs so after just over 5 minutes waiting I went back downstairs and was ignored by the male staff member at the bottom of the escalator. This is when I usually walk out and go elsewhere but having done my research online and desperate for a washing machine I went to customer services. The female member of staff was more than happy to serve me and make a sale but... (read more)
★☆☆☆☆
“Computer insurance-lies!!!!”
Written on: 24/10/2012 by emilia1987 (0 reviews written)
.I bought laptop a year ago from comet and I was advised by seller to buy insurance with it.The seller was very kind,he informed me and my partner that our computer is fully covered for 2 years and if computer will break down we will be able to have a refund or have our laptop fixed,so me and my partner decide to buy it .so we pay 124£ only for the insurance 2 month ago we put our laptop up the shelf and the shelf fall down with the laptop.Laptop crashed on the floor.The screen is crushed... (read more)
★☆☆☆☆
“Bought a tv that does not work and cant take it back!”
Written on: 22/10/2012
I bought a tv for my daughters birthday on the 1st of october, the tv was opened on her birthday the 21st of october. My daughter was delighted with her birthday presant until we found out the dvd player was more temperamental than your granny on acid and the usb point did not work at all! So next day off we trot to comet, on arriving no one was at the customer service desk, which surprised me as when i wanted to buy something they were like a pack of hungry dogs, desperate to sell me... (read more)
★☆☆☆☆
“Terrible customer service ! Rude manager !”
Written on: 19/10/2012
I purchased an iPad less than 14 days ago however when I got it home and opened the box I knew instantly I didn't want to keep it as it is almost a carbon copy of the iPhone but larger which I already have. I tried to return the iPad to comet to which I was told I would not be entitled to a refund as it had been opened, never mind the fact it was all Still in the original packaging ! Hello how do you know if you want something of not without opening the box ! The manager was so rude to me... (read more)
★☆☆☆☆
“PLEASE STAY AWAY FROM COMET”
Written on: 19/10/2012
Bought a SMART TV within 5 days TV was faulty, went into a store very rude Manager and a member of staff. Didnt want to know me or my problem told me to leave store. unable to get a refund or exchanged as product was open and faulty. PLEASE FOR THE LOVE OF GOD NEVER SHOP AT COMET (read more)
★☆☆☆☆
“Absolutely abysmal ”
Written on: 17/10/2012
Purchased a small freezer in May this year. It was never quite right and totally stopped working in August. Went back to the store and asked for a refund or replacement but was told to contact the manufacturer. I pointed out that my contract was with them, the retailer, and asked to speak to the manager. He too, refused to do absolutely anything but gave me a telephone number to phone for 'a repair'. These calls cost 10p per minute on top of normal charges, and for some reason I was... (read more)
★☆☆☆☆
“Worst customer service ever”
Written on: 13/10/2012 by AASA (2 reviews written)
Needed to return a faulty desktop which I bought 2 days earlier, I had to go there twice and argue with the customer service and the manager to convince them to refund my money back. They refused saying that the T&C's mentions that they don't accept refunds or returns of opened items even in the first 14 days and that I had to call customer support to try to fix my computer. I just want to know why would anybody want to return an unopened product and how are customers supposed to discover a... (read more)
★☆☆☆☆
“Worst customer service ever!!! Bar none!!!”
Written on: 10/10/2012 by ttkj35 (1 review written)
I purchased a double oven on the Comet clearence site. It was arranged to be delivered on the 7/10/12. On the 4/10/12 I received a telephone call to inform me that it would not be delivered at all as it had been damaged beyond repair in their warehouse. I explained that I had since removed and scrapped my existing oven and I needed a replacement or I would be without an oven. They offered me a choice of 2 replacements which I turned down as they were much lower specs and inferior brands. I... (read more)
★☆☆☆☆
“Extremely Disorganized ”
Written on: 10/10/2012
So my boyfriend decided to order online the new Google Nexus 7. We spend a lot of time completing the order only to find out in the end it didn't go through. We started the process again, and this time the order gone through. We paid to be received on a certain date, and took time off work to receive the package. After talking with friends and telling us their experience with Comet, we got a little bit concerned. We didn't get anything over e-mail such as a receipt number, a tracking... (read more)
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Showing 21 - 30 of 524 Reviews
★☆☆☆☆
“No refunds. Terrible customer relations. Poor products.”
Written on: 07/10/2012
I bought a product in Comet and the following weekend I took it back because it did not work as described. Besides this, it was a product for my Grandad who spent £160. They were simply not interested in listening to why it was faulty and why it was not as described. They were more concerned that the box had been opened. How do you know if something is faulty without opening the box. They said they would have to take it in for testing and would not provide a refund there and then. I simply... (read more)
★☆☆☆☆
“most terrible experience!!!”
Written on: 07/10/2012
Hard to believe how bad their customer service could be!!! I ordered this for my bf as a birthday gift about one month ago and arranged the delivery date on his birthday. We asked for a day leave at home to wait for the delivery and until the night, there's no parcel at all! And I called Comet, they told me there's no reason, the courier - Yodel just didn't come to deliver and they cannot deliver on Sat. Afterwards, I rescheduled my delivery day to this Thursday, again we had to ask for a... (read more)
★☆☆☆☆
“Poor customer service”
Written on: 03/10/2012 by DbAg
Dreadful after sales service provided by I'll trained staff and manager . Surely the company cannot be happy with how customers are treated (read more)
Maggiehatecomet's Response to DbAg's Review
Written on: 05/10/2012
Hard to believe how bad their customer service could be!!!
I ordered this for my bf as a birthday gift about one month ago and arranged the delivery date on his birthday. We asked for a day leave at home to wait for the delivery and until the night, there's no parcel at all! And I called Comet, they told me there's no reason, the courier - Yodel just didn't come to deliver and they cannot deliver on Sat. Afterwards, I rescheduled my delivery day to this Thursday, again we had to ask for a day leave to wait for the parcel at home. No reasons, they just didn't show up again!!! When I called the Comet, the customer service even told me they didn't have my full address!!! How ridiculous it is! They confirmed me with full address and post code every time I called them!!! We cannot afford to ask for one more day leave to wait at home. So I asked to change delivery address. One of the customer service staff asked for the new delivery address and my contact No. but they called again today telling me they cannot change the delivery address if you placed the order online!!! I have no choice but to ask for refund. They promised they would send me an email to confirm the cancellation and refund. BUT again, they didn't do anything. Seems I have to be waiting forever!!!
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★☆☆☆☆
“Information passed on”
Written on: 02/10/2012 by Ken100 (3 reviews written)
I recently purchased an electrical item from Comet. I was asked for various infomation and I asked that the information not to be passed to third parties. The shop assistant assured me that would be the case. This was not so, because after I had made the purchase the information on the till receipt at the bottom states that 'information may be passed onto third parties'. To get this removed you have to email the company which is not an easy site to navigate. I also telephoned the company... (read more)
★☆☆☆☆
“cheated me!!!”
Written on: 01/10/2012 by Anya_82
I have bought a washing machine from Comet in April, I had 2 weeks old baby at that time.The sell assistant convicted me to take advantage of their free interest offer, without telling me that I will end up paying 25pounds early repayment fee.I'VE ASKED HER MORE THAN 5 TIMES whether there agree any hidden cost/fees etc!!!!!Today I received a letter saying I have to pay 25 pounds! when I complained to Comet their answer is: you had to read the terms and conditions despite what the sell... (read more)
★☆☆☆☆
“COMET should be SHUT DOWN!!!!! AVOID AVOID AVOID”
Written on: 30/09/2012 by O.l.i.v.e.r (1 review written)
COMET shouldn't be allowed to trade..in high street shops or online!!! They continuously break the law and regulations and their telephone support is nothing short of intentionally insulting! Their telesales staff are trained to be aggressive, abusive and unhelpful ... which is to stop you phoning again!! Even when we were purchasing the item (which was very expensive) they were rude and aggressive!! We purchased a Television via telephone..it arrived a week later and it was damaged..the... (read more)
Kicktokill's Response to O.l.i.v.e.r's Review
Written on: 01/10/2012
Absolute disgrace and totally agree with everything you have said. Will never use COMET ever again. Nightmare worst retailers ever.
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★☆☆☆☆
“Let Down Once Again :o(”
Written on: 26/09/2012 by J.tiley (1 review written)
After Taking A Day Of Work To Wait In All Day For A Net Book(That Didn't Arrive)A Few Months Ago I Really Wish Now I Hadn't Bothered Taking Another Day Off For Delivery Of A Laptop :o( Which Hasn't Arrived. Will I Recommend Comet To Friends ? Nope,Never,Nooooooo Chance Will I Buy From Comet Again? Nope,Never,No Chance, (read more)
★☆☆☆☆
“Installation Service”
Written on: 25/09/2012
Bought a Samsung Smart tv and as I am a pensioner paid £50 to have it installed. When the guys delivered it they plugged it in and handed me the instruction book and the remote. I was under the impression they would set everything up and show me how it worked. Couldn't get it set up myself so phoned the next day (10p per minute) and held on for long time before someone spoke to me I asked the person to phone back but they didn't. Tried again later that day and again the person said they... (read more)
★☆☆☆☆
“Tv wall mount”
Written on: 22/09/2012
I would not recommend buying any tv wall mount from comet! We bought a large screen tv from comet and the sales assistant convinced us to buy a wall mount, which comet would fit! We explained our house was a new build and was assured that the wall mount would be suitable! After waiting eagerly for the delivery of the tv and wall mount, the chap who came had no idea we were due a wall mount as he had only brought the tv! He looked at our wall and said that kind of wall mount wouldn't be... (read more)
★☆☆☆☆
“dont want to know if your item is faulty after leaving...”
Written on: 12/09/2012
Bought a Samsung TV but after 30 days the screen developed a fault, Comet manager at Preston store no help at all, was told to go away and ring the 0871 helpline, when I asked if I could leave the TV to be checked by someone was told it could be a month before it would looked at, paid a high bill to ring the comet helpline and was then put through to Samsung who were very helpful and sent an engineer out the next day to fit a new screen. FULL MARKS TO SAMSUNG, MINUS MARKS FOR COMET who... (read more)
Pituquinha's Comment
Written on: 12/09/2012
In my opinion Comet is absolutely rubbish! I had a similar experience with a washing machine and was told it was not their problem!!! I find it unacceptable that for something you buy New that comes with manufacturing faults you are offered a repair. in my view if something needs a repair within this very little amount of time then it is not worth the money paid for and therefore a replacement or a refund should be offered to a customer. My washing machine was only used in four occasions ... lesson learnt ... never ever buy from comet- they are NOT good!!!
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Showing 31 - 40 of 524 Reviews
★☆☆☆☆
“dont shop here”
Written on: 11/09/2012
bought a condenser dryer it didnt work. had to fight to get it sent back. And they then sent out another broken one stay clear of this shop (read more)
★☆☆☆☆
“Delivery man from hell”
Written on: 10/09/2012 by Bobafett5069
We ordered a washer to be delivered on Sunday 09/09/12 between 07:00 and 19:00, around mid morning we had a call from a disgruntled delivery guy called Scott, he couldn't find the house, despite them having the full address inc post code. A little while later after my wife explained to him we received another call from Scott still can't find this address. Again he was directed to the address. Then finally around 10:15 am we received a voice mail from Scott it went like this, "it's Scott,... (read more)
★☆☆☆☆
“Terrible service”
Written on: 06/09/2012 by Lightningbarer
I recently went all out and purchased a new home cinema system, 50" tv(panasonic) wall mounting system and surround sound, initially the people convinced me to shell out more for a useless dvd tray, that along with the wall mounting bracket that-when the fitters came to put the tv on the wall the explained that it wouldn't work with the tv I bought, like many here, the staff at the store didnt seem to want to help until I pressured them with a complete refund and then I was given the correct... (read more)
★☆☆☆☆
“Avoid Comet at all costs!!!!!!!!”
Written on: 04/09/2012 by jaynemarr72 (1 review written)
We purchased a Panasonic vacuum cleaner from our local Comet store in Stoke-on-Trent, but only a couple of months later, the motor blew up, giving me an electric shock in the process. We took it back to the store, and couldn't believe the disgraceful way we were treated by the Customer Service assistant, and the store manager. We were told that it was our fault that the motor had blown, because we hadn't cleaned the filter, the filter had been cleaned only days before, but it was clear that... (read more)
★☆☆☆☆
“fridge freezer”
Written on: 04/09/2012
bought online and installed by comet 5th july stopped working 19th august as this was past the comet 6weeks return they could only offer a repair. engineer came had to order part still waiting . i am 82 years old and depend on fridge for mu daily meals but after numerous lengthy costly phone calls i have come to the conclusion COMET doesnt give a S---. linda duncan (read more)
Moreirate's Comment
Written on: 04/09/2012
I will never ever buy anything from comet again .my dads fridge freezer that was installed on 5th july stopped working on 20th august and it has to be repaired they can not exchange it as you can only exchange within 6 weeks of purchase according to them and it was 6 weeks and 3 days . Repair man came out ordered part and it has not arrived yet .I have phoned several times costing 10p per minute and it has never been less than 25mins.Complete waste of time. How they expect anyone in this day and age to do without i do not know my dad is 82 and cani even keep milk for his cuppa in this weather.RAGING.com
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Jaynemarr72's Comment
Written on: 04/09/2012
I totally sympathise...I bought a vacuum cleaner from Comet in Stoke-on-Trent, but only three months later, the motor blew, giving me an electric shock in the process...The staff at Comet were so rude and extremely arrogant. They said I had caused the motor to blow due to insufficient cleaning of the filter(which I had cleaned out just days beforehand!)Their attitude was disgusting, I have never ever experienced such shoddy customer service in my life! I put my foot down, and finally the bad mannered and thoroughly weird manager said he would get Panasonic to take a look at it! A month later, and i'm still waiting to hear from the store. PLEASE, PLEASE AVOID COMET AT ALL COSTS!!!! Just type Comet-bad customer service into Google and you will see exactly what I mean!
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★☆☆☆☆
“Bad Customer Service”
Written on: 03/09/2012 by dplgp (1 review written)
I recently brought a gas cooker from Comet for my terminally ill mother.Unfortunately she could not get on with it.The hob was very hard to operate and even I had a job with it when Itried it.I got onto comet and asked if we could exchange it for an electric cooker.They refused stating that it had been installed and therefore classed as used,even though it had not even been used yet.After explaining the situation the only thing they could offer was for an engineer to call and check it.If... (read more)
★☆☆☆☆
“Customer service - what customer service”
Written on: 02/09/2012
I went into Comets in Chelmsford yesterday to buy a TV combo. Firstly it took ages to actually find a member of staff and one only appeared after speaking to the manager (as it turned out). Maybe I'm being unreasonable, but if I'm in a shop trying to buy a television I don't think it's unfair to expect to be able to see the item in action. Yes they were turned on, yes they were plugged into an aerial. Could I look at the function of the item, no, because there wasn't a remote control by any... (read more)
★☆☆☆☆
“Service at its worst - no trust in their own employees. ”
Written on: 02/09/2012 by Harmon
After waiting on the phone for 55 mins i decided to return my web bought product to the local store, as the web site states I can do. Laptop ordered Thursday, received Friday, returned Saturday as faulty keyboard. Conversation summary: I'd like a replacement please. Comet store: it's a web exclusive cant do that Comet store: Asus aren't open on a saturday so we can't replace it Comet store: I don't know the number for HQ customer service Comet store manages to get through to someone at... (read more)
★☆☆☆☆
“Shocking Customer Service”
Written on: 30/08/2012 by dontusecomet
Shocking - Bought Product with extened warranty. Product failed twice in 18months and has currently been away for 5 weeks still no date for repair completion. Worst customer service I have EVER experienced. Manager said we don't work to a time scale on repairs but it will be repaired at some point. Not going to waste much more time on review but I would not recommend Comet to anyone. (read more)
★☆☆☆☆
“After having ordered a Hotpoint cooker and being told...”
Written on: 29/08/2012
After having ordered a Hotpoint cooker and being told to collect from local store after 9am on 27th August 2012 we arrived at store at 2pm to be informed cooker was not there and they could not even track as to exactly where our order was. Although we ordered on the internet we would have thought that Comet wold communicate with there stores. (technology allows us to order from the internet why can they not communicate automatically with the store.) We were informed it may be delivered to... (read more)
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Showing 41 - 50 of 524 Reviews
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Kels1's Response to Hallsyk's Review
Written on: 07/05/2013
To ss er