e2save, www.e2save.com Reviews

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e2save, www.e2save.com
1.1 stars
Average rating for this product is: 1.1 out of 5

From 14 ratings and 218 reviews

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Summary

E2save.com Response.

Thanks to everyone for the valuable feedback you have given with regards to our customer service and mobile phone deals. We take this very seriously and are constantly striving to improve our deals, service and communication with you, our customers.

E2Save is the UK’s largest online mobile phone retailer, offering a massive choice of handsets with contracts via the major networks. The strength of these offers is such that we now ship up to 20,000 contract phones each month. The vast majority of customers enjoy their experience dealing with us both on-line and thro the Sales call-centre, receiving the correct goods in pristine condition via Royal Mail next day delivery.

Occasional problems do arise and they are mainly associated with the “discounted line rental” offers. As each mobile network produces its own invoices we offer this extra discount as a cash-back via a claims procedure. It is a simple to use and clearly explained at the time of purchase, via the website, via an e-mail confirmation and a specific leaflet sent out with the goods. We have even built a simple enquiry system on our website help desk whereby the consumer can at any time confirm the details and even download the necessary vouchers if they have been lost!

There is no attempt to hide, deceive or resist paying this discount but it is only reasonable that the consumer follows the clear instructions and makes claims at the correct times.

We consistently strive to offer superb customer service through our Customer Service call-centre but acknowledge that there will be infrequent instances when this is not achieved. We are delighted to inform you that recent work and investment in the call-centre staff, systems and equipment now means that we aim to answer all calls via an adviser (not a recorded IVR) within 30 seconds. All the staff are targeted and monitored on resolving customer issues as quickly as possible.

We hope this clears up any misconceptions about our deals, service and integrity and look forward to promptly answering any further queries raised on this review site.
Best wishes, E2save.com


Average Ratings for e2save, www.e2save.com

  • Customer Service1.6 stars
  • Quality of website1.9 stars
  • Value for Money1.6 stars
  • Reviewer Ratings1 stars
  • Overall Rating1.1 stars

218 Reviews For e2save, www.e2save.com

  • Guest 17th Oct 2009

    Reviewer rating: 1 stars


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    LOOK OUT they fraud YOUR MONEY !!!

    I placed an order on 15 Oct 2009 for pay as you go vodafone handset value 34.95 plus price of topup credit 10 pound. I RECEIVED HANDSET BUT they charged MY CARD three times

    1st by 44.95
    2nd 44.94 and
    3rd 6 pound

    IN TOTAL MORE THAN 95 pound

    ITS NOT A JOKE

    I PLACEd AN ORDER VALUE 44.95 AND THEY CHARGED MY CARD BY 95 pound







    I HAVE MY BANK STATEMENT AND REPORT THIS TO THE BANK AND TO OTHELO
    I checked my statement few months ago becouse bought handset on the same web site and .... LAST TIME THEY AS WELL CHARGED MY CARD FEW TIMES FOR VALUE MORE THAN TWICE PRICE OF THE HANDSET I PLACE ORDER !!!


    LOOK OUT AND CHECK YOUR STATEMENT !!! they fraud your money

  • Guest 14th Oct 2009

    Reviewer rating: 1 stars


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    The phone they delivered was faulty, three days later they sent a replacement. That was again faulty. so we wrote a letter and returned the phone as we wanted to cancel our contract. They kept returning the phone to us for over five times. Their customer services number never works and we advised o2 to they could do nothing later they tried to contact them and from their records they could see that we had asked them to block the number as we were returning the phone and canceling the contarct. b ...

  • Guest 13th Oct 2009

    Reviewer rating: 1 stars


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    Carphone Warehouse are very poor when it comes to customer service. One of the managers (steve) in the sales team i spoke to could not be bothered dealing with me (as i could hear his sighs and lack of interest).

    customer services were to ring me back around 12 noon but never did all day. would not give this company any more of my money in future. stay well clear of them.

    would have liked to know just how bad their service is.

  • Guest 1st Oct 2009

    Reviewer rating: 1 stars


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    A poor level of Customer Service from the start from e2save.

    Once E2 Save had me signed into the 18 month contract, did they care.... NO they do not.

    My advice to anyone, stay well clear!

  • Guest 24th Sep 2009

    Reviewer rating: 1 stars


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    Bought a contract phone from e2save. The cashback bills which i sent on time as instructed were never acknolwedged being recieved. So ended up losing 175 pounds as per cashback plan.

    Very poor customer services. Ridiclous terms and conditions. Would never recommend any one or purchase myself. The worst company i have ever come across.

  • Guest 5th Sep 2009

    Reviewer rating: 1 stars


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    Ordered the blackberry 8110 from e2save, And got it, but got the wrong battery. (the correct one should be yellow/orange, but I got a blue one, so the phone wouldn't reconise it. It also had a case for a larger phone, the sim was wrong. It was meant to be a pay as you go, but the the sim pack is sealed, and appears to be a sim for a contract. The manual was also wrong, it was for a a 8100, not the 8110. And their phone line isn't open on weekends.

  • Guest 3rd Sep 2009

    Reviewer rating: 4 stars


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    I have had no real problems with e2save - I have received every cashback payment so far - just one more payment to receive next month. Will definitely take out another contract via e2save.

    I agree that their terms for cashback are confusing and even contradictory (depending on where you read the terms) but it is possible to sort through the muddle and get your cashback reliably.

    I think cashback on mobile phones has got a bad name which actually prompts the complaining British public to speak ...

  • Guest 30th Jul 2009

    Reviewer rating: 1 stars


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    e2save is the worst company i've ever come a cross. Never can get through to talk to someone on costomer ser. I never ever recomment it to any one.

  • Guest 26th May 2009

    Reviewer rating: 0 stars


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    e2save is the worst company ever, they con you all the way.. wish i could get my hands on the sales rep.. promisd the world got a deal which is costing me £30 mor a month, promised bluetooth head sets, cash back, got nothing.

  • joelrouse22 25th May 2009

    Reviewer rating: 2.5 stars


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    Recently purchased an LG cookie from e2save. Not had the phone long but I'm not convinced it all works correctly. But as for the company, they delivered the free gift with the phone which was brilliant and delivered that the next working day through CityLink. The only problem with these for me was the fact that the credit check didn't go through because of a problem with contact details do I had to phone the customer services up. When I contacted them the problem was solved with the credit check ...

  • Morriss99 21st May 2009

    Reviewer rating: 0 stars


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    E2save is very un helpfull, extremely bad at resolving problems, staff were dishonest. My overall experiance with e2save and its umbrella compay Express Mobiles means I will never spend any money with them ever again! Do not use this company they will rip you off. They owe me £425 due to a mistake on their behalf and will not refund me. I have spent the last year trying to sort this out with no success. DO NOT USE E2SAVE THEY ARE A COMPANY OF DISHONEST CON ARTISTS AND WILL LEAVE YOU VERY M ...

  • teresachip 20th Apr 2009

    Reviewer rating: 0 stars


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    e2save do not explain the redemption system clearly - it states that you need to send in the bill 6 calendar months from the date of connection, which I did. (Connection was in sept so sent in march bill.) However what they don't explain is that they included the connection date as the first month! I think it is deliberately written to mislead & would imagine a lot of people get this wrong. I have used 2 other companies with no problems whatsoever.

  • Guest 6th Apr 2009

    Reviewer rating: 0 stars


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    I thought I got a deal from e2save.com but soon I got a call from them telling me that the phone was not available, I cancelled the order, but soon found out that I was charged for the phone. I somehow got through to their customer service, just to be told that I will get my money back by cheque after 28 days.


  • Guest 1st Apr 2009

    Reviewer rating: 0 stars


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    Would NEVER recommend e2save to anyone. Ordered a phone from them through their website with no problems. Got an email confirmation for my order indicating that there would be a delay in supplying of up to ten days which I had no problem with, despite being without a mobile phone at the time (due to running my existing phone over with the car). After a week and a half I decided to ring them only to be told that they don't actually sell that phone due to it being unavailable, even though their we ...

  • Guest 16th Mar 2009

    Reviewer rating: 0.5 stars


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    I just wish I had checked out all the poor reviews before I purchased my phone. I am on a cashback deal where I was supposedly going to recieve £240 back over 18 months. I can only blame myself for not sending the bill by recorded delivery.

    I'm sure many people have had pleasant experiences with e2save but for me personally I feel like I have been treated awfully by themselves and then the carphone warehouse whenever I visit their stores.

    Never using this company again. ...

  • Guest 4th Mar 2009

    Reviewer rating: 4 stars


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    My wife & I have both been with e2save.com for 10 months now. Cashbacks have arrived promptly! We also referred approx 40 friends to them (almost all on their 'automatic cashback') and while they are all thrilled with their new service we still haven't gotten all our referral money yet.

  • Guest 17th Feb 2009

    Reviewer rating: 0 stars


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    customer service was very very bad kept getting told i was going to get called back but nothing will never use the company again the worst i have used

  • Britski 16th Feb 2009

    Reviewer rating: 2.5 stars


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    I've been a e2save customer for 6 years now. Over the years I've had to fight for every pound/penny linked to the cashback deals, BUT, I have managed to get every single penny back!
    What i don't like is when the cashback operators are clearly lying. The most recent fight started back in September when I sent in my final bill for the year, i only recevied the cheque in the middle of this January. For four months I was lied to every week!
    What the last operator said to me was laughable, "nobody ha ...

  • debz1972 21st Jan 2009

    Reviewer rating: 4.5 stars


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    My husband and I took out a contract with e2 save on a cash bck redemption scheme, after a lot of searching on the computer for a good deal. The telephone was delivered when stated (next day delivery) and came with a welcome pack which was self explanatory. I will say the terms and conditions for the redemption are very rigid, so be careful that you keep the welcome pack and its contents in a safe place, if you default on any of them you are not entitled to claim back the rest of the cashback ...

  • haiderkhan 14th Jan 2009

    Reviewer rating: 5 stars


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    You can get 12 months line rental on an expensive tariff with loads of minutes and texts for free. Also the phone can be free if you time it right. Keeping checking with their website.

    They do pay the money, you just need to be disciplined about getting the bills to them. I thought that some of their instructions were a little unclear and initially I was a little confused as how to send back the bill.

    They will even send you a text to say that your cashback is on the way!