E2Save - www.e2save.com Reviews
Latest Reviews
★☆☆☆☆
“SHOULD I BE WORRIED? THOUGHTS PLEASE!”
Written on: 14/06/2013
I've recently purchased a mobile phone from this company, I received and email yesterday stating that I will have my parcel delivered today. Although they did say that it can be delivered between the hours of 7am - 7pm. After reading the other reviews I'm now worried I have made a mistake in purchasing from them! Thoughts please? (read more)
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★☆☆☆☆
“what a joke”
Written on: 20/05/2013
i recently ordered a phone contract from e2save,the plan i ordered was on orange 400mins ulimited txts and 500mb data and a free playstation 3,when the phone arrived i opened the package and to my surprise the phone was intact and ok the playstation was intack and ok,but the sim card i recived was a pay as you go and not a pay monthly contract,when i phoned up orange they said that they had no record of me having a pay monthly contract with themand that i was to get in touch with e2save,when... (read more)
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★☆☆☆☆
“E2Save review”
Written on: 08/05/2013
Please avoid this 'company' at all costs. I, only today, purchased a phone online from E2save and then decided (after reading this website) to cancel the purchase. To do so, I called them up and was put on hold for 15minutes, I then spoke to a barely literate customer service advisor. I said that I wanted to cancel my purchase and was told that it would be easily done as my credit card had, supposedly, not gone through the approval procedures yet. An hour later I get a call from my bank... (read more)
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★☆☆☆☆
“Mis representation mis-selling!”
Written on: 26/04/2013
After being with O2 for 20 years I received a call from an O2 representative. She thanked me for 20 years of loyal custom to O2 and said they were sending out phones to say thank you; I laughed, I said "nothing is for free." She assured me it was for free, but the phones, weren't great; but they were definitely for free, no strings. I accepted a phone being sent on this basis, having confirmed it was for free, (stupid me!) I'm now on a 2 year, more expensive contract with e2save; there is no... (read more)
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★★★★☆
“No problems”
Written on: 24/04/2013
I have been with e2save for over a year. I have had no problems at all and all my cash back claims have been paid without any bother. I dont know why others have had a poor experience but mine has been fab (read more)
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★☆☆☆☆
“I wouldn't recommend them to an enemy, never mind a friend”
Written on: 22/04/2013 by kdevine
Was contacted by this company in area where I had poor network and couldn't hear clearly what was being said - kept forcing upgrade on me. Because of bad network I thought it was 02 - the reliable operator I've been with since I first got a mobile. When phone came I realised it was from Carphonewarehouse so never even took handset out of box. Returned it next day but have been charged since at upgrade rate because 'e2save' never informed 02 I returned the handset. After emails and phone... (read more)
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★☆☆☆☆
“absolutely awful company ”
Written on: 21/04/2013
The company are a joke, no longer want the phone as I am stuck with an iPhone 5 that does not work, i will never recommend this company to friends and family as i wouldnt want them going through the same upset as me. They also wont let me send the phone back!!!!!!!! never again will i use this company. (read more)
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★☆☆☆☆
“Absolute joke!”
Written on: 18/04/2013 by Chockers
Ordered a phone told it was going to take up to 2 weeks. Cancelled via e-mail got no response. Called them...on hold for over 30 mins at a time. No joy hung up. Called and e-mailed continuously to no avail. After all that they sent the phone and free gift and it was a complete and utter nightmare to organise returns. Do not I repeat do not deal with this company. Chockers (read more)
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★☆☆☆☆
“ e2save/car phone wharehouse”
Written on: 16/04/2013
The person who started the car phone warehouse is a experienced shark, his company poaches customers from o2, also the sales team saying on the telephone that they are o2, sorry they are not and commiting a criminal offence know as 3rd party selling, if you contact the relavent onibusman then you have a case of a serious nature. I personally would shut them down but they would open up another company as is the usual stint in the UK. But in Germany he would be imprisoned and a heavy fine... (read more)
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★☆☆☆☆
“The Worst Phone Company to deal ever!”
Written on: 28/03/2013
The sales advisors are rude, do not know how to deal with customers. The service is appalling and misleading information. Was informed if did not like phone could be returned at carphone warehouse all rubbish. Never ever deal with this company and spare yourself a headache! (read more)
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Showing 1 - 10 of 390 Reviews
★☆☆☆☆
“Avoid at all cost”
Written on: 25/03/2013
Pushy salespeople impersonating other companies, charging you for the phone to cancel your order. and just rude on the phone. (read more)
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★☆☆☆☆
“Misrepresentation”
Written on: 15/03/2013
I was contacted by my service provider (supposedly!) advising I wad due for an upgrade. They didn't have the phone I wanted but selected another brand for me to try. I was advised I could return it on 7 days Free postage return. When the phone arrived, I didn't like it. I contacted my service provider (by email as I couldn't get to speak to a person) and the phone number I had been given when the phone was ordered went dead! I was then advised it was the carphonewarehouse that had... (read more)
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★☆☆☆☆
“WORST PHONE COMPANY EVER !”
Written on: 05/03/2013 by l4leanuk (1 review written)
When I ordered my phone (Samsumg Galaxy s3 red - Refurbished) and I ordered insurance - when I received a letter from o2 welcoming me they never mentioned insurance so I rang o2 - they would not insure me because I never got the phone from them so I rang E2Save there staff are rude they do not listen to your compaints - anyway they will not insure my phone and I cannot return my phone - no other company will insure my refurbished phone - E2Save are a terrible company DO NOT GET ANYTHNING... (read more)
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★☆☆☆☆
“Terrible company!”
Written on: 05/03/2013 by polly79 (1 review written)
Received the upgrade phone quickly. However, tariff was not what they sold me over the phone! Nightmare returning it to them and getting it cancelled. They said 7 days to cancel so I sent it the day after receiving it by special delivery. 4 days later they still haven't cancelled the contract so am unable to use my current phone till they do. Keep away from e2save! (read more)
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★☆☆☆☆
“RIP OFF”
Written on: 01/03/2013
My family and I have been customers of e2save for three years and I recently sent my cashback claim. They received it, deemed I had sent the wrong bill, ignored it and left it sitting, without telling me it was the wrong bill. I have chased it today and they now tell me I am out of 60 claim period. The customer adviser would not bend and the escalation manager just kept quoting terms and conditions and refused to bend. As a loyal customer I would have expected more understanding. I sent a... (read more)
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★☆☆☆☆
“Cashback deal? What a joke!”
Written on: 01/03/2013
Avoid this company like the plague - & DO NOT DO the cash-back deals - complicated, time-consuming & down-right impossible to speak to a human about it. (read more)
Visit e2save.comJimblack99's Comment
Written on: 12/03/2013
cashback deal is a joke, i am still waiting on two cheque's, one for December and one for last September. I keep getting told a load of rubbish over the phone about "how they don't know how that has happened". I was told on the 1st Feburary that it was all sorted and they aim to get the cheque's to me in 28 days, but can take up to 6-8 weeks. This is now coming up for the 6 week and still no sign, i am not holding my breathe on this one. I will be contacting trading standards, ofcom and BBC's watchdog about how the business is aloud to offer these deals without sticking to them.
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★★★★★
“great deal super service ”
Written on: 26/02/2013 by gwapomaxi
I don't understand why people left so meny negative feedbacks about them! I have fantastic deal with them iPhone 5 31£ per month And the phone was free! Delivered in 3 days!! (read more)
Visit e2save.comJohnc65's Response to gwapomaxi's Review
Written on: 18/03/2013
You will change your tune once you start getting faults etc. Trust us, we cannot all be wrong.
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★☆☆☆☆
“Liars and cheats”
Written on: 24/02/2013 by Thewayitis (1 review written)
My wife was sold a phone contract on the basis she would receive a cheque for cashback of £120.....many months later it has yet to arrive. Misselling, underhand tactics abound.Totally disgusting. Trying to get to contact someone about it to take responsibility and get the money paid is impossible. My advice to anyone...AVOID E2SERVE AT ALL COSTS AND HAVE THE ADDRESS OF YOUR LOCAL TRADING STANDARDS OFFICE AND OFCOM TO HAND AS YOU WILL DEFINITELY NEED THEM. Mugged online and no one in this... (read more)
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★★★★★
“Great deals and efficient customer service”
Written on: 03/02/2013 by ohenriquez (1 review written)
I got a good iPhone 5 deal, much cheaper than the one offered by my previous network provider. I chose the plan and after I passed credit check, I received an email with the delivery details. I also received a follow up phone call from a friendly e2Save representative. The delivery was slightly delayed (Yodel) but e2Save sorted the situation after I sent to them an email. The communication via email was also good. I am medical doctor and satisfied with my handset as I am paying much less... (read more)
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★★★★☆
“Refurbished Iphone 5 - Fantastic!”
Written on: 02/02/2013
Saw and iphone 5 deal on uswitch which e2save were offering for an incredible £26 p/m O2 (unlimited mins/txt 1gb data). Handset £99.00 but £50 off with uswitch promo code, so paid £49 for phone. Sounded too good to be true, but went ahead as this was around the budget i had .. other similar deals were £36.00 p/m. I was informed the The phones were out of stock for 7 dats, but a delivery was expected soon. Had another email after 7 days to say my phone was on its way, and a delivery... (read more)
Visit e2save.comJohnc65's Comment
Written on: 18/03/2013
Wait til your phone does not work then you are stuck. All nice when you first place an order, just wait and you will see why they are so rubbish
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Showing 11 - 20 of 390 Reviews
★☆☆☆☆
“because they use yodel delvery, they are awful!”
Written on: 29/01/2013
why this company uses yodel to delivery there items i do not know! avoid at all costs unless you want to spend the money that you would have saved being on hold to there terrible customer services people! (read more)
Visit e2save.comDenann3's Comment
Written on: 03/03/2013
my phone went missing with yodel i got my bill before my phone .
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★☆☆☆☆
“Availability of mobile phones”
Written on: 25/01/2013 by axol36 (1 review written)
This is my first experience of this company, yesterday I ordered a phone for delivery today, this was accepted by e2save. However later on in the evening (23:05) I received an e-mail from said company telling me that effectively they were out of stock, the website at the time of order AND indeed today say available??? Having set aside a day to stay in and wait for non delivery, I'm going to have to sit in yet again when I get the dispatch e-mail from them. i can just imagine going into a... (read more)
Visit e2save.comSalsbruce's Response to axol36's Review
Written on: 29/01/2013
The sad thing is that they are owned by Carphone Warehouse who refuse to do anything about it.
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★☆☆☆☆
“Extreemly Terrible service”
Written on: 24/01/2013 by hazratali12 (1 review written)
I have ordered my i phone 5 from e2save and they send a conformation email that they will process my order in 7 days. after seven days i receive another email that they apologies for the delay and they will send my i phone within 10 day. again i received another email which says they cant process my orders. keeping me waiting for 15 days. 10p call charge to customer service which they are not gonna answer until 50 mints. unacceptable waiting time. recommending to friends is too far, i wish... (read more)
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★☆☆☆☆
“now stuck with a heffty bill”
Written on: 20/01/2013 by jamiep1982 (1 review written)
I ordered the optimus 3d from e2save a they offered 600 mins unlimited txt and internet for 26 pounds per month, never thought anything of it until i received a bill from t mobile for 116 pound ( i also capped the phone the day i received it) when i rang they stated i was only on 100 mins for the fist month then it would go to 600 mins also the capping would not take place till this time either. No explanation why when this was not mentioned by e2save or t mobile, i have just been told you... (read more)
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★☆☆☆☆
“Terrible”
Written on: 11/01/2013
E2Save called me (telling me they were Carphone Warehouse, who later claimed they could not help me as I had to contact E2Save directly) and offered me what seemed like an excellent deal. Four weeks, three phonecalls to E2Save, ninety minutes and £9 later, I still have no phone despite repeated promises. Their 10p per minute customer helpline is extortionate, their hold times are ridiculous, and their advisors are inept. My network provider, the delivery company (Yodel), and Carphone... (read more)
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★★★★☆
“AMAZING !!!!”
Written on: 04/01/2013 by hamedsl77
I am hamed sulaimon from east riffa bahrain. I never believe i would recieve my item today,this is unbelieveable because i took a risk in upfront payment,now i am ready to spread there good services all over bahrain. (read more)
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★★★★☆
“SPLENDID”
Written on: 02/01/2013 by mamoodseedi
Splendid,i purcahse motorola driod razr maxx,and within a shot time it arrives to me in dubai UAE. splenid!!! Nice i love this,, (read more)
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★★★★☆
“i am happy i have recieved”
Written on: 30/12/2012 by hamadhadj
i am hamhad hadja from saudi arabia.i purchased from e2save and now i have recieved by item. I can tell my friends and peeps around to always purchase from this company. What a wonderful company. Keep it up!!!!! (read more)
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★★★★★
“awesome”
Written on: 29/12/2012 by georgeinn
hello i bought from e2save and i am just recieving my goods.also i was given a free gift. Stop writing false about this company (read more)
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★★★★☆
“best”
Written on: 28/12/2012 by paullindhanish
hello i am paul lindhanish from czech. i bought from e2save and i recieved my goods. i will always shop with this company,and with this they are the best!!!! with this i can tell my friends family and all over the world about e2save. they are great.!! (read more)
Visit e2save.comRoberthajja's Response to paullindhanish's Review
Written on: 28/12/2012
yes this is a trusted company
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Showing 21 - 30 of 390 Reviews
★☆☆☆☆
“E2SAVE - CON MERCHANTS!! ”
Written on: 12/12/2012
Do not use E2SAVE!! Twice now they have refused to send me my CASHBACK claims, costing me nearly £100!!! The first one, they claim not to have received the claim and on the second, with a different contract, they claim I sent in the wrong month!! They admitted to not having sent me the email with correct info, despite my chasing them, but still refused to pay me the £67 owed to me for month 6!!! An awful company, will not use again. When I suggested that I must have made a mistake by... (read more)
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★☆☆☆☆
“Dont buy phone from e2save”
Written on: 08/12/2012 by Sylwia555
I got my phone in funny white box, with small funny instruction how to use it. Charger looks like been used before so I decided to send this phone back. Had to pay for royal mail and phone cost to ring them, plus 10£ sim card which is not refundable . So looks like I lost already 20£ and waiting for my money to be refund (read more)
Visit e2save.comSpookydragon01's Response to Sylwia555's Review
Written on: 10/12/2012
Sounds to me like you bought a ' refurbished ' phone, you would have known prior to purchase it came in a white box, nothing wrong with refurbished they're returns from customers and are checked over and are virtually as new and come with the usual guarantee, you'd best steer away from internet shopping till you know what you're doing !
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★☆☆☆☆
“WARNING! SCAM ALERT.”
Written on: 07/12/2012 by gypsykilla (3 reviews written)
I am shocked that this company is allowed to trade! This company should be closed down by the authorities! Thieves, con artists and under handed low lifes! They called me and claimed to be from Orange. When I called them back they kept me on hold for 56 minutes which cost over £6. i wrote a letter and they tore it in half and sent it back unanswered! Scumbags! PLEASE DO NOT BE FOOLED: THIS COMPANY IS CARPHONEWAREHOUSE. THEY ARE NOT A REGISTERED COMPANY AND TRADE UNDER CARPHONEHOUSE. (read more)
Visit e2save.comHazratali12's Response to gypsykilla's Review
Written on: 24/01/2013
I am 100 perent agree with you. they are robbing people in anyway possible. 15 day i waited for my i phone and then they said throgh CARPHONE WAREHOUSE that they are unable to deal with my request. 10p per minuts call charge to customer service.absolute ridiculouse. This company need to be stpped from trading.
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★★★★☆
“No problems at all”
Written on: 07/12/2012 by 0775kimB30 (1 review written)
I ordered my phone on Wednesday afternoon and it arrived Thursday as promised. Their call agents were polite & helpful and whilst I wasnt happy with the cost of the calls - 10p a minute, they do specify this cost at the outset. My free gift was due to arrive the same day and the delivery comany (Yodel) claimed to have tried & said they left a card, which they didn't. After a call to e2save this morning, they assure me it will come this afternoon. So far so good! (read more)
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★☆☆☆☆
“3day delivery - 9days and still waiting”
Written on: 04/12/2012 by Charaxes (1 review written)
I ordered a handset 9days ago and had an email immediately confirming order, however since then I haven't been able to login even though they have resent my login details they still do not work and there is no sign if a delivery! (read more)
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★☆☆☆☆
“How do I use?”
Written on: 04/12/2012
Received a phone call trying to get me to update my old Nokia, after lots of questions I Received a Nokia Asha 300. Opened up the packaging, no instructions (not in English anyway) of how to use/open up/insert battery/ etc etc so can't even use it. Trying to get through to telephone no. to ask about returning the Asha, waiting for ever!! gave up in the end. (read more)
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★☆☆☆☆
“I have been the victim of a sham from this firm”
Written on: 26/11/2012 by Fpalant (1 review written)
Someone rung me from E2save,implying he was from Orange. They offered to upgrade my phone as my contract was coming to an end. He advised me on a model (telling me that the one I was hoping to get would cost me at least £14 a month more) He assured me that it was ready for 4G. When I received the phone, I phoned Orange for technical support. They explained to me that this "new" phone was an old model not compatible with 4G. I tried to phone E2 save to say I did not want this model as I am... (read more)
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★★☆☆☆
“False advertising ”
Written on: 20/11/2012 by Iannothappy
They advertised new phones mine came in a white box with just phone,charger and instructions. The phone in question is a Sony xperia u it's ment to be in a Sony box with above items but missing the pink bottom cover and hands free kit that normally comes. It looks like its not a good deal so be warned its ok if your after just a cheap phone. (read more)
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★☆☆☆☆
“Reported to ofcom and fraud office”
Written on: 16/11/2012 by MRM5 (1 review written)
Looking at all the feedback it seems that this company should be avoided. I have experienced the same problems - sent me a phone I didn't want and changed my tariff with O2 without my permission rendering my existing phone/contract unusable. O2 are not much better either in not being able to sort out the problem. It all seems a big scam to me but what I can't get my head around is that O2 seem to be supporting it!!! (read more)
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★☆☆☆☆
“Horrendous Service!!!”
Written on: 14/11/2012
I was called by Orange and told that my phone was due for an upgrade. However it turns out it was not Orange that called me but E2Save. I had recieved the new phone that I had selected. I went on their website to cancel and return the phone however I wasnt able to do this on their website instead I had to call the very expensive helpline only to be told that I had to pay £6.35 to return the phone and that my current sim card will be disconnected in 3-5days. I cannot believe that I have to... (read more)
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Showing 31 - 40 of 390 Reviews
★☆☆☆☆
“Promised a call back still waiting no free gift no sim...”
Written on: 12/11/2012 by kerry212 (1 review written)
bought a phone & suppose 2 have a free laptop no laptop no sim card & suppose 2 come on the Tuesday dint come till the Thursday after me calling them back ..i received phone no free gift laptop no sim card box 4 phone still flat packed everything loose charger battery etc.rang them up was on phone 45 mins to be told they would investigate it & 2 send packaging back recorded delivery which cost me a fiver was promised a call last wk ..no call back ..i have emailed them & had same email some... (read more)
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★☆☆☆☆
“E2Save Appalling customer service”
Written on: 07/10/2012 by powkesmore
I had to laugh reading E2Save's response to critical reviews on this site. Its response is as empty as its commitment to customer service. I have tried on many occasions trying to get through to customer support to attempt to cancel my mobile phone which was not delivered by an obscure courier company (not Royal Mail as claimed above). We attempted to get the phone delivery redirected to my workplace only to be ignored by the courier company the phone was subsequently sent back to E2Save.... (read more)
Visit e2save.comDont_Know_What_To_Put_Here's Response to powkesmore's Review
Written on: 09/10/2012
is this good oor bad :O i recived an email and this concerned me :/ however we need to check some final details with you before it can be despatched.
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★☆☆☆☆
“Don't ever use them”
Written on: 05/10/2012
I ordered a phone an was told it would be with me 3 days later, I'm still waiting 2 weeks later so I phoned yodel an they said my phone has been sent bk to e2save.. Wat a waste of time that was!!!!!! (read more)
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★☆☆☆☆
“terrible company, no customer service, waste of time”
Written on: 04/10/2012 by tanker123
avoid this company, ordered my phone few days ago, went onto my account to check the status as to why it hadn't arrived. only to find out it says "contact us" on the account information, they didnt feel the need to inform me of anything, anyway i tried calling customer services, 45 minutes of being held on a 10p per minute line, i still couldn't get through, customer service is unresponsive through email too. never again! i regret placing an order with these cowboys. (read more)
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★☆☆☆☆
“cheaters,scammers .”
Written on: 30/09/2012
cheated me in to thinking they work for orange. told me they don't see the problem. (read more)
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★☆☆☆☆
“avoid, liars, sammers”
Written on: 21/09/2012 by nichos20
not only did they lie and tell me that they were my service provider when they are not (claimed to be 3) its cost me an arm and a leg to complain about it and put things right as both e2save and they're couriers yodel only have premium rate numbers to contact them on (tried e-mail but they don't answer them)the phone they sent me was horrible anyway, (i only found out when i called 3 to complain about the phone and they didn't know what i was talking about)avoid these guys at all costs they... (read more)
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★☆☆☆☆
“11 days and no phone and customer service non-existant”
Written on: 18/09/2012
Do not use this company. I ordered a sony experia mini on 7th of September. I live on north Scottish mainland, so instead of next day delivery I was told it would be on 10-11th, I can live with that. 10 days later, no phone. i contacted customer service and got their automated answer machine informing me my call wait time would be 27 MINUTES and this is on a premium number. My account details were still in the 'checking credit section', therefore the phone was no-where near to being... (read more)
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★☆☆☆☆
“Damaging their own and Carphone Warehouse brands”
Written on: 10/09/2012
I was called by a member of E2Save sales team regarding an upgrade, he failed to tell me he was calling from E2Save and proceeded to inform me he was calling re my orange upgrade.As he had detailed knowledge of my mobile useage and I had carried out some research on the Orange website the day previous I was convinced I was talking to a member of Orange staff. A good offer was agreed re upgrade of handset and new plan,later the same day his colleague phoned me to agree delivery of handset,... (read more)
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★☆☆☆☆
“Absolute nightmare and I haven't even had the phone yet.”
Written on: 11/08/2012 by Zeus77 (2 reviews written)
Ordered a phone online, all seemed to be going smoothly, phone was due to be delivered Wednesday, it is now Saturday and it still has not been received. Granted this has been due to Yodel (they have been just as unhelpful) as they appear to have lost the parcel. After waiting in for 3 days and getting no help from Yodel, I called e2save on my mother's behalf as she had to go out for a hospital appointment. I gave the order information, the "customer service" person then asked to speak to... (read more)
Visit e2save.comFranksim's Response to Zeus77's Review
Written on: 18/09/2012
I have had exactly the same experience, 11 days and no phone yet, no email back and a holdmtimeof 27 mins at premium rate if I want to speak to someone!!
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★☆☆☆☆
“AVOID AVOID AVOID”
Written on: 10/08/2012 by BENDER2
this company contacted me sayign they were calling on behalf of orange and told me ai could upgrade to an IPHONE4 for just an extra £4 pr month - total lies and MISLEADING. the iphone did not arrive in the supposed 5 days so i contacted ORANGE. turns out the upgrade will cost me an extra £16 once my insurance is accounted FOR. there was no record of an upgrade on muy account so i assumed it had not gone THROUGH. five weeeks later the iphone arrived and 2 days after that my original mobile... (read more)
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e2save.com
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Johnc65's Response to polly79's Review
Written on: 18/03/2013
I was the same, I thought I could get a new phone then 2 days later I was made unemployed, I sent the phone back and explained my situation, even paid £60 as well as my credit was not good, then then sent the phone back and what makes me laugh is talk mobile is 14 day returns contract so why are e2save not the same , this is illegal. I even sent next day delivery to. They are a disgrace, and they NEVER return calls when they say they would, disgraceful and now they are chasing me and have got a debit agency invovled UNREAL