E2Save - Reviews - www.e2save.com

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1.4 / 5
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Latest Reviews

★★★★★

“Gem of a Holiday deal!”

Written on: 21/02/2016 by Willandjayne (1 review written)

I have booked a week in early April in Kefalonia through Holiday Gems. The price was great and the call back a day later talked me through all additional items and queries I had. The best deal was arranged and time taken to listen to what I want from the holiday. The date we are going is early in the season so it was important to ensure the hotel was suitable for our individual needs. I would definately recommend this company and use again. Many thanks Holiday Gems!… Read Full Review

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★☆☆☆☆

“sold my bank details”

Written on: 16/11/2015 by Brentm362 (1 review written)

sold my bank details to another company… Read Full Review

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Tpsdoesntwork's Comment

Written on: 21/01/2016

AGGRESSIVE SALES FORCE
Phoned today on behalf of CARPHONE Warehouse - I am not a CW customer
they have my information
they phone on different number

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★☆☆☆☆

“aviod avoid avoid”

Written on: 05/09/2015 by ElsaNeville (1 review written)

Made the mistake of taking out a SIM card with Vodaphone through these people. I have tried to find out how to return this SIM card as not needed. (Vodaphone's 03 number takes forever. If you do get through they pass you on to someone who hangs up. Finally they send you back to E2Save.) 'E2Save' means 'save up to speak to us'. Their 0871 number costs 13ppm + charges. If you use their unpublished landline for customer service you will find that all the options you try lead to an 'office closed'… Read Full Review

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★★☆☆☆

“Wrong sized sim sent”

Written on: 24/08/2015 by Georgiaf161 (1 review written)

wrong size sim sent so was without mobile phone - needed a nano 02 fixed the problem and reactivated my old one but alas a new problem emerged no cellular data as E2Save not only sent me the wrong sim the package was for an android phone 02 resolved the problem after 24 hours 2 days without my phone… Read Full Review

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★☆☆☆☆

“untrust worthy”

Written on: 09/08/2015 by zbWilliams494 (1 review written)

I took out a mobile phone contract with phone included on a cash back deal. Jumped through all the hoops the cash back requires. I should have got £208 back but only received one cheque for £40 odd quid. Now they've been ciber attacked and lost my banking details. Avoid like the plague along with their parent carphone warehouse… Read Full Review

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★☆☆☆☆

“KEEP AWAY!!!”

Written on: 27/06/2015 by Clareb454 (1 review written)

Stay well clear having had a few contracts with e2save during this last contract their customer service seems to have gone downhill. They have lost two of my bills which I have sent in by post and missed out on the cashback and have just rejected my latest bill because its literally few days out this despite the fact that I haven't missed or madea late payment in any of my contracts. They don't send any reminders they want you to forget so they can keep your money… Read Full Review

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★☆☆☆☆

“Absolutely rubbish”

Written on: 10/06/2015 by SidneyMcCurdy (1 review written)

Do not entertain this company… Read Full Review

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★☆☆☆☆

“Close to illegal, surely!”

Written on: 08/04/2015 by Wallaceyw326 (1 review written)

I had a phone call purporting to be from my mobile supplier, inviting me to upgrade. I agreed as the offer sounded pretty good. However, the small print, when it arrived, stated that I'd agreed to buy a REFURBISHED, MINI version of the phone I thought I'd be getting. When I tried to call to cancel, none of the phone numbers on the correspondence worked. I called the fraud helpline and they advised me not to accept delivery of the "new" phone when it arrived. This saved me from what would have… Read Full Review

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★☆☆☆☆

“Ridiculous!”

Written on: 21/01/2015 by emmaisaac78 (1 review written)

I got a call from a lady just over a week ago claiming to be from carphone warehouse, to cut a long story short she offered me a new contract with my existing supplier but the phone that I wanted with the storage data, etc. I received this phone and the new SIM card and followed instructions on how to operate, the sim card didn't work, because I had activated the sim my old sim was disconnected leaving me with no phone, I have spoken with vodaphone and they have sent me three separate sims all… Read Full Review

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Bigboo's Response to emmaisaac78's Review

Written on: 01/04/2015

E2save are part of the Carphone warehouse. You would have been told that in the beginning of the conversation but because e2save is the shorter of part of the Carphone warehouse you probably won't have registered it in your head. You would have received email and text messages to confirm the contract and deal with a customer service number to contact should you have any problems. You also had 14 days in which to return the handset in the accompanying returns package that arrived WITH the phone so why did you not return it for exchange?? After two sim cards that should have told you that the phone was faulty. The phone would have been in an unopened box so no one went out of their way to provide you with a damaged phone and how do you know it wasn't damaged by the courier throwing it about in the van or depot? Easy to blame the phone company I guess.

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★☆☆☆☆

“I upgraded my phone and contract with e2save and made...”

Written on: 30/11/2014 by donnawood (1 review written)

I upgraded my phone and contract with e2save and made the choice to take the particular package that had the Toshiba laptop as my free gift this was the only reason I chose to go with e2save .I have received my phone as stated but have not received the laptop this is now a week overdue and I cant make contact with any e2save personal to discuss the matter due to the costumer services line is to busy 3 hours I have tried for .I wish to cancel my contract with e2save I find the whole service… Read Full Review

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Bigboo's Response to donnawood's Review

Written on: 01/04/2015

When you take the package it doesn't arrive together! Because you have 14 days cooling off you could send the phone back and keep the laptop which would not be fair on the trader, so to keep things right you receive the extra packages after the 14 days, it is the same with the accessories pack and phone cases. Its not rocket science really. Common sense seems to be missing from a vast majority of these unfair reviews.

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★☆☆☆☆

“KEEP AWAY!!! I WISH I DID!!! ”

Written on: 22/11/2014 by joiney79 (1 review written)

Got a 24 month contract with them, 250 mins, 3000 texts 500mb data and cashback. Received a text from network operator saying I get 200 mins, 3000 texts and 250mb of data. Also contacted E2SAVE about the cashback and they said there is no cashback on this deal, I took a screenshot of the email with the cashback and the link and they still said "no cashback on this deal". I am now stook in a 2 year deal with less mins and data and no cashback. Steer clear from them!!!!!!… Read Full Review

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★☆☆☆☆

“Incorrect handset delivered.”

Written on: 12/11/2014

I ordered two phones, Iphone 6 and an LG G3( Black ) - I received an IPhone 6 plus and a LG G3 ( in Gold ). I have been trying for two days to contact the customer service team unsuccessfully and the contact us email form does not work either. Terrible customer service… Read Full Review

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★☆☆☆☆

“e2 save - DO not use ”

Written on: 06/11/2014 by McWilliamsak492 (1 review written)

send damged handsets take a long time to replace wont let you cancel … Read Full Review

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★☆☆☆☆

“Guys never take any contract through e2save. ...”

Written on: 21/10/2014 by Aarav66 (1 review written)

Guys never take any contract through e2save. Basically what they do is when you take a contract they take your bank details (i.e Account number and sort code) and they pass this info to a company called TMTI Ltd to set up a direct debt without your knowledge and they start taking off your account £23.84 every 6 month. This needs to be raised on a national media. Luckily my uncle is a Solicitor and he is gonna help me take them to the court to recover every penny!!… Read Full Review

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Bigboo's Comment

Written on: 01/04/2015

Absolute nonsense! The direct debit is simply to ensure you receive your phone bill from the network provider. Taking the sort code and account number will NOT allow any company to remove money from the account unless you have been stupid enough to provide the long 16 digit number and the 3 security digits from the back of your card and expiry date.without those vital digits the company can only pay money into your account! As for your uncle being a solicitor and suing them, I think you should contact my dad, he's an astronaut!

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★☆☆☆☆

“Never again, E2Save”

Written on: 09/10/2014 by Ian-S (1 review written)

Really disappointed, my first bill was backdated nearly a week because E2Save told orange I had the phone before it was delivered, and I also got charged for extras which weren't on my order confirmation. To top it all, I ordered through topcashback promising £45.45 cash back, this tracked at £27.27 and when I queried it the merchant dropped it to £18.18. Never again… Read Full Review

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★☆☆☆☆

“sham”

Written on: 03/10/2014 by Sandovalea483 (1 review written)

They contacted me at the end of my contract and pretended to be carphone warehouse- sounded like a good deal until they sent my sim card through- didnt fit the phone! No phone number to call them!… Read Full Review

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★☆☆☆☆

“worst experience ever”

Written on: 26/09/2014

Upgraded my contract with this sham of a company who say they are carphone warehouse took out a contract for £33 but they are charging me £43 phone here still in packaging as I don't want this false contract have been calling them all week nobody is answering my messages no address to return phone contacted 02 and they have got me address so am returning the phone so fingers crossed it will be cancelled JUST DONT USE THIS COMPANY… Read Full Review

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★☆☆☆☆

“Avoid this firm at all cost. DO NOT ENTER INTO...”

Written on: 20/09/2014 by skydiveandy (1 review written)

The firm E2save should be avoided at all costs, you may well recieve a phone call from The Carphone Warehouse when your existing mobile phone contract is due for renewal, chances are it is not The Carphone Warehouse it is infact the totally disorganised inadequate and useless E2save, I find myself writing this review 5 weeks after my initial dealings with this firm and in that 5 weeks I have not recieved handsets, recieved wrong handsets and had sim cards cut off early on 5 occasions for… Read Full Review

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★☆☆☆☆

“Totally Inept”

Written on: 06/09/2014 by Fionalydon (1 review written)

After five weeks of inadequate service hours on the phone to customer services then to be told phone would be delivered the next day followed by a phone call to say because of an IT problem it would be delayed further ( offering me free accessories for a phone I don't have ) my contract has been changed were in to week 6 now and still no phone .. Can't find your code of practice on your website thought this was a legal requirement . E2save are totally incompetent… Read Full Review

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★☆☆☆☆

“WASTE OF TIME AND MONEY”

Written on: 08/07/2014 by 336Coughlin (1 review written)

Signed up for an iphone 5s refurb on a £28 pm contract. Everything said successful online, until I got a text asking to ring up where I would be charged 10p per minute. After ringing up twice and 'resolving' issues. I still waited 4 days for my phone to arrive- no confirmation of delivery other than the sleazy sales people's promises that it would arrive the next day. Eventually after a week of spending yet again more hours on the expense phone line, I was eventually told that the iphone I… Read Full Review

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