Written on: 25/11/2013 by FurnitureRestorer
Woke up this morning to find my account had been 'rendered inoperable' due to me not returning the Customer Information form! One of my suppliers had had a cheque bounced, despite there being plenty of money in the account. Now I have to pay for the bounced cheque! I see RBS is under investigation for their handling of small business accounts (cf. The Times and Radio 2 this morning) and Nat West is part of their group. During my 8 years of having the business account with NatWest, they... (read more)
Written on: 19/11/2013 by curtainraiser (2 reviews written)
I have banked with Nat West as a business customer for 5 years. At first it was an excellent support with regular contact from a relationship manager. This was all changed about 18 months ago when the bank without any reference to me transferred the account to a business centre. Since then I have had nothing but conflicting advice from impersonal staff who have no interest or knowledge of my business. I have submitted a complaint to Nat West but this is useless as the complaint is dealt with... (read more)
Written on: 31/10/2013
By far my the worst financial decision I have ever made. DO NOT use Nat West business banking. Thankfully setting up my Company I had a level of funds to support cash flows and working capital. I started the application in August as we enter November there is still no sign they are anywhere near completing the account set up. If you do not have at least 6 months working capital banked, so not go anywhere near this organisation or you'll be out of business before you can even start... (read more)
Written on: 14/10/2013
Having banked with Natwest since 1987, I was informed that I had been allocated a new Bank Manager.....oh joy!! He duly contacted me......the most boring, dull man on the planet. He bored me to death by telling me about the Banking Crisis........seriously, like I care??? What he was really trying to say that The Bank had loaned me £500 000 at 1% above base and that they were losing money. My reply was, "so?" This little weasel tried all starts of pathetic attempts to back me into a... (read more)
Written on: 05/10/2013
As a firm of Chartered Accountants I used to recommend Natwest to clients. No anymore They useless Two months a go one of my clients tried to open account. They lost paperwork and all is done through a call centre and no one knows whats going on. Appalling. (read more)
Written on: 15/09/2013
I've had my business banked with NatWest for 10 years. When we started we had a local business manager who I knew by name, who went to bat for us in the bank to support our loan applications to grow the business. Was great. Now, it's all through some centralised business manager place, they don't know me, I don't know them, they only ever say no, and they do it in an unpleasant way. I had an email from one of the business managers agreeing to increase my overdraft, but he never did it.... (read more)
Written on: 29/04/2013 by LeedsShooter (1 review written)
I have been with Natwest for many years having business accounts, personal accounts and savings accounts. I have tried for MONTHS to speak to someone about increasing my business credit card limit to no avail. I am sick and tired of having to go through automated systems, waiting in never ending queues, finally getting put through to a department where no one can help me, getting cut off then having to go through the entire process AGAIN. No one seems to want to deal with it so as a result... (read more)
Written on: 08/04/2013 by Mohebur2007 (1 review written)
I have been with Natwest for many years and have been paying them thousands in fees and charges. I have been assigned a new relationship manager and that's probably the third one in three years. This chap is a young guy. He has given me very bad service and acts like a bully. Don't feel safe with the guy. Returns my calls after so long and after I've called many times. Says he's not responsible for advising my account! Who is then??? Will change asap. (read more)
Written on: 05/04/2013
Since opening a business account with NatWest several years ago the levels of service have been historically good. In part this was due to a responsive business relationship manager. NatWest have decided to change this to a business relationship "team structure". Given my recent experience the level of service received has transformed from what was once personal, easy, and responsive service into an impersonal, bureaucratic and frustrating experience. I used to be able to speak to person... (read more)
Written on: 01/12/2012 by AvtarSingh
If Stephen Hester had any shame he would do something about the comments posted. It can not be that difficult. Hester is the boss of some of the most vile customer service staff I have ever experienced from an organisation. If I was Hester I would not sleep well at night. I am not a banker bit I don't think I would have any problem improving customer service by a couple of hundred percent. Shame on you Hester for being the boss of staff who are making customers life a living hell rather... (read more)
Written on: 18/11/2012
Nat West have just lanuched a new improved service, unfortunatly it doesnt seem to be improved for the customer. Rather than haveing a named contact and facilty of contact via switchboard to branch, mobile and email We now have to ring a service centre in Birmingham at 4p minute, ask to be transfered and then get to speak to any one of three relationship managers. None of them are permited to issue contact numbers or email address. In this age how can that be an improved service. We now... (read more)
Written on: 30/10/2012
Been in business for about 7 years, had it's financial ups and downs and recently more downs than ups but we are holding on. Been with Nat-west for 10 years first privately then in business. Recently due to other business customers taking time to pay and the inexplicable way that the Nat-west will only give me a charge card, (other people have given me credit cards and loans). I strayed outside me overdraft a couple of times, always recovering after a few days. One day i was in my... (read more)
Written on: 19/07/2012 by curtainraiser (2 reviews written)
My business account is now managed at Call Centre based in Birmingham. I no longer have access to a local business support manager. I suggest this is becuase the business does not make sufficient money for the bank despite having healthy bank balances...... The dealings I have had with the call centre are disgraceful. They are not bankers simply sales people who do not understand your business and look to sell a product that you do not need. I went down the complant route only to be fobbed... (read more)
Written on: 21/05/2012
I have banked with Natwest since we began trading in 1999. We subsequently started two other companies and also opened accounts with Natwest for those We recently were told that we would be getting a 100%, yes 100% increase in business charges on all three business accounts. I suggested, that as longstanding customers, with 3 business accounts and personal accounts that they might want to consider some negotiation. All the accounts we have are in credit and we don't have any borrowings.... (read more)
Written on: 01/05/2012
I been trading with natwest for 15 years now having expanded my business during that time, with the recession I sold one of my businesses at a loss that affected my original business with natwest.Having equity in excess of 450k, business loan of 250k includes 25k overdraft. Asked for help in payment holiday, I advised that being moved to a specialised business manager at manchester. As soon as this chap took over he wanted financials of business vialbility since year end 2011 made only... (read more)
Written on: 02/04/2012 by masialou
I have opened a account with Nat west on business banking 2 years free banking but I am being charged every month I have phoned lots of people as I keep getting passed around as no one wants to give an answer.Very unhelpful as its been going on for 6 months I suppose I will have to shut the account,and treat it as a bad experience. (read more)
Written on: 07/03/2012
I am absolutely shocked at the lack of customer service. Natwest took forever to get my business bank account set up in the first place (application lost etc), so had to constantly call the 'account manager' (who had no experience of being in a small business whatsoever) to find out what was going on and keep pushing and pushing them to get my custom! 6 weeks later after business account set up, received a letter (at my parents house where i have not lived for 12 years) saying that they... (read more)
Written on: 20/12/2011
I appreciate that banks get a bad reputation but honestly! Given the choice avoid Natwest at all cost/s. You'll be allocated a 17year old 'Business Manager' with more hands than braincells who is incapable of returning call's, responding to emails, texts, smoke signals and when you finally manage to track him/her down you'd be far better off banging your head against a brick wall. (read more)
Written on: 15/12/2011 by Chapitamaster
I thought my own bank would be sympathetic and understanding to a newby in business...not so for Nat(cheat)West. Every so often a charge would come in during the supposedly 'FREE' period and if it wasn't that I could walk in to my local branch and demand my money back others would be caught and accept it. Best thing to do is not open one with these cheats because they will try anything to rip you off even during the guaranteed free period!! David (read more)
Written on: 24/10/2011
To put this into context - our account handled hundreds of thousands of pounds yearly. The short version is: Your "relationship manager" doesn't care or respond and when you do finally get through you get told to call back at a later date or pop in to your local branch even though you local branch does nothing but give you your "business managers" card!!!! I wanted a simple transfer of director on the account, this took over 2 months and left my account wide open to the previous director... (read more)
Written on: 02/08/2011 by tempuser123 (1 review written)
Please please nobody open a Natwest Business Account. My story in brief. I get a random letter stating that in two months the bank no longer wishes to have me as a customer for no apparent reason, they also didn't discuss the future plans of the business as there was a lot of development going on. I guess it was a young startup not making enough money for them. They have NO interest in helping young business. No problem I will pay off the account, print out my statements and move away... (read more)
Written on: 11/07/2011 by miloheritage
Time to turn off the life support now. Brown shouldn't have used our money to bail them out. Seem more interested in shutting me down and under-selling the security(massive equity!). They will do anything to re-capitilise rather than support a viable,well run business. Like dealing with a civil service department or trade union 30 years ago! F U Nat West......I'm off! (read more)
Written on: 08/05/2011
Dreadful, AVOID AT ALL COSTS.
I recently changed my business from a Sole Trader to a Ltd Company,the Ltd company being an amalgamation of my businesses and another one acquired. I approached Natwest and needed a Business Current Account and Overdraft facility (to replace the one I had with another bank) therefore moving everything to Natwest. We were told it takes a few days to get a business account set-up. Obviously we applied prior to the Ltd company starting trading, and had a date in... (read more)
Written on: 04/05/2011 by reviewerofstuff (4 reviews written)
How I wish I had read some of these reviews before opting to use Natwest for my property business. I agree with everything else here. The business managers NEVER phone back. The account took MONTHS to set up due to numerous errors on their part. The cards didn't arrive, internet banking took monnths to be activated. FREE banking was promised for the first year - so far I have been charged for all sorts of things. Having gone to the branch, spoken with the support team, left voicemails and... (read more)
Written on: 21/04/2011
I moved from lloyds bank in Rayleigh to nat west in southend. I own nine flats outright all with regular rent paid directly into the account, I have never drawn on this money ... I moved to nat west after they approached me through mail shot as THE business bank. The service I have had is absolute rubbish, they just aren't interested in clients.
The first time I went to them the manager was never at the branch, I left eight messages but they never came back to me..I went into the branch and... (read more)
Written on: 08/04/2011
Natwest advertise as 'the helpful bank', but they are not. They are just as bad, if not worse, than other banks I have experienced. Its seems to be error after error, with no apology for such glaring mistakes.
A bank which cannot manage to transfer money from one Natwest account to another Natwest account without error really has no hope.
DO NOT USE NATWEST FOR ANY BANKING.
the new slogan should be more along the lines of: Natwest, we can't organise a pi$$-up in a brewery. (read more)
Written on: 07/04/2011
Natwest Business Managers are liars!!! please avoid Natwest if you are a start up company or looking to transfer your business account, they never return your calls break promises and let you and your business down!! (read more)
Written on: 05/04/2011 by Avoid Natwest (1 review written)
Avoid Natwest Like the Plague if you are starting a business, or considering moving your business account to Natwest.
Key Timewasters, and money wasters at Natwest, and all can be backed up:
Andrew Cretney - So-Called Natwest Business Manager
Gemma Kirby - So-Called Natwest Business Manager.
Using Natwest for business has cost me THOUSANDS of pounds in absolutely useless and inefficient business managers, namely Andrew Cretney & Gemma Kirby - both Manchester business 'managers' - for... (read more)
Written on: 04/04/2011 by Riklei (1 review written)
I would not reccoment the Natwest to anybody who is a new starting buisness
We have banked with the Natwest for over 12 months and pay over £60k per month in and out of our account with acctivities ranging from £1k to £45K and we have had no customer service
We turned over £750k in our first year and got a uplift on our overdraft from £3k to £6k , there a joke
If you want a bank that will hinder your expansion , never return phone calls , fill your day with burocraucy , and genarally... (read more)
Written on: 01/04/2011
Is only the third month but it has been enough headache and nightmare for a new business starter. The Sales person con me into opening the account through him and then tell me that he wont be able to give me any written confirmation for the 2 years free banking. Things started getting worse when I didn't receive my cards after two months. Calling up to ask for help is the typical being transfer around experience. I finally have almost everything in place (??!!) but my cheque book is still... (read more)
Written on: 17/03/2011 by junkmunki (1 review written)
I have had four accounts with Natwest for over 10 years, one of which is a business account. I have an agreed overdraft on the account which the bank suggested I take out. I have been using the overdraft and have been relying on it whilst work has been slow due to the financial climate. I have recieved a letter from Natwest saying that as part of their reviews of business accounts, they have decided to withdraw my overdraft facility. Unfortunately I am into the overdraft for a fair bit, but... (read more)
Written on: 14/03/2011 by littlebiz (1 review written)
If you run a small business, don't go near NatWest. We have had a NatWest business account with them for three years, and it has gone from bad to worse. When I first took account the account we had a business manager who offered to come into town for a meeting, which I was quite impressed by. He tried to flog us the services of a friend of his' website. Then he lost the paperwork. Twice. He was later moved, but the bank didn't bother to tell us. The second business manager could not write in... (read more)
Written on: 12/03/2011
Bureaucratic and slow. I recently applied for a business credit card by ringing the card number on the website. I received 20 pages of digital print out with no instructions and no contact name or number. Form was clearly designed for internal staff. I rang back on the number and was told a) I couldn't have ordered the card from there b) I would need to see my business manager (a trip to Colchester from London). c) No idea who this was, no idea what number to ring. (read more)
Written on: 02/02/2011 by kaz fenwick (5 reviews written)
I went self employed and got 2 years free banking and was also given a business credit card after 12 months. The call centre is in the UK, they have englisg as a first language and the online banking is really good too....granted my account manager doesnt call me but then again, if I need anything I can email her or usually get an appointment within a day or two so no complaints here. (read more)
Written on: 23/01/2011
Banked with Nat west for 3 years and only ever had 2 meetings with my business manager. Known as the helpful bank is true as a small business they are helping me close and quickly through no financial assistance and the extortionate rates they charge for business banking.
I will be movuing my account elsewhere very soon unless my business hoes under.
The moral dont believe everything that banks promise and tell you
Make sure that your business advisor is there through the bad as well as the... (read more)
Written on: 12/11/2010
Rude business manager, condescending attitude, and blamed the call centre staff for giving me the wrong information when I told her that I was not informed that I needed to open a personal bank account with them in order to get free business banking. The purposed of going to NatWest was to separate my private and business life! Needless to say that I am not going to open an account with them! (read more)
Written on: 04/11/2010
Sent: Wednesday, November 03, 2010 10:43 PM
Cc: Customer.Relations@natwest.com ; Jonathan.A.Fleck@rbs.co.uk ; email@example.com
Subject: Total incompetence at NatWest
To the Financial Ombudsman
I wish to complain in the strongest possible terms about the service I have NOT received from my local branch of NatWest, in Belsize Park London NW3.
A month ago, on October 4th, I went into the branch to open an account for our local... (read more)
Written on: 02/11/2010
Natwest Business is free for 2 years. After that you will be charged a £10 minimum monthly charge and not be advised that this isn't appropriate for your type of business banking. I have been told by my business relationship manager, Linda Monge that due to me signing up in branch and having her as a business relationship manager I pay a monthly premium. I was not advised of this when first taking the account with natwest. Linda Monge has also failed to contact me once whilst being my... (read more)
Written on: 01/11/2010
I tried to set up a business account with Natwest, I also phoned the start-up line and was told I would receive a call back which I did not.
I went into the branch and explained, they apologised and organized for a business advisor to call back.. again, they never did.
It is near impossible to get any useful information when calling and just pass you on to different people who are equally as useless. (read more)
Written on: 05/10/2010 by Tim Rawlinson (1 review written)
I opened a business account with NatWest in April 2010 - went through the review sites such as this one and they all seemed awful so went for NatWest as they are free for the first year. Right from the off the treatment I have been given has been fantastic - the business manager, [name removed] (I think he looks after South Manchester), arranged a meeting at my convenience - time of my choosing and came to local branch. Everything has been done on time, as committed and with no hassle or... (read more)
Written on: 04/09/2010
I tried to open a business bank account with Nat west at my local Amersham branch. I went in on sat morning gave my details was told I would be called on Tuesday (Bank holiday weekend) to arrange appointment. Tuesday no call weds no call so Thurs I called and arranged appointment for Sat am 9.45 to 1015. Arrived at the bank 9.45 told know one there and no record of appointment but someone would call me on Monday to arrange. Walked out opened one at Lloyd's very helpful good service. (read more)
Written on: 25/08/2010
Useless! Stay Away!I opened a business account for my new business in Banbury which took nearly a month and after 2 months still hadn't received online banking details. I don't think they're interested in new ventures that are small and wouldn't even provide me with an overdraft facility. Switched to HSBC a few weeks later, account sorted immediately, including overdraft, and online banking up and running within 7 days!!!! (read more)
Written on: 25/08/2010
Business Account with Nat West
Oh dear apalling, apalling apalling. No understanding of the small business. No availability (our eh hem relationship manager (what relationship??) on holiday, the man who is looking after the account not available (on holiday) His voicemail saying not avaialble till tomorrow after midday. Other member of staff informs me that he will be there but his voicemail message was "just manging expectations". Hmm yes our expectations that we would receive a responsive... (read more)
Written on: 17/08/2010
useless!! useless !! useless!! no other words for them..they have the worst customer service ive ever come across. dont ever open a account with them!! it took me two months to beable to access my online banking and had no go to a branch every week to transefer funds.The people behind the counters as rude and unhelpfull...useless!!!!!!!!! (read more)
Written on: 21/07/2010
For anybody looking to change to Nat West banking with a small business the advice from somebody who did is quite simple. DONT!! They will talk to you initially about how they are the most supportive of small business in the UK and what they can do until you are up and running with them and the support you gave to them in moving will not be reciprocated. Try negotiating with your current provider. Nat West and the RBS group in general are not the answer. I completely regret moving from HSBC.... (read more)
Written on: 20/07/2010
Worst banking service ver.
I can't quite fathom just how cr@p they are.
I pressed the one star as I had to - Would have given zero across the board.
Customer service non existence - as is any form of account managemnt.
Tottaly and utterly useless. Didn't open a Vat account despite my request on opening my main buisness account and this is just one of the small errors.
Bunch of @#?@s (read more)
Written on: 14/07/2010
very bad customer relations, failed to get called back frommy manager in fact he went on holiday and did not return my call even when he said he would.
am going to change to Santander. (read more)
Written on: 13/07/2010
Natwest Business Banking support team is utterly useless and not at all helpful. I wanted to close my business account due to their high service charges and interests. According to their website, all you need to do to close your account is to walk into your local branch OR write to them. My local branch told me they can't do anything because it is a business account but gave me the business support team number to call. Called the business support team and they told me to write to the branch... (read more)
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