natwest business account reviews | Watch This Item.

Average Ratings
Customer service1.5/10 Based on 26 ratings
Value for Money1/10
Reviewer Rating1.3/10
Overall Rating1.5/10 Based on 54 ratings

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9% Recommended5 out of 53 Reviews
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53 Review Centre Natwest Business Account Reviews

  • Full review by
    Lairds
    on 2nd Jun 2009


    User Rating : 0
    Respect : 0

    Good Points: None

    Bad Points: Everything. Customer service. Time keeping. Un kept promises.

    General comments: It has taken six weeks just to open a simple Natwest business account and client account and it is still not complete as client account is still not open. Manager never gets back to us. Natwest makes promises and does not deliver. It's pathetic surely there has to another high street bank who can deliver better than this.
    Lairds's review and ratings     | 67 words

  • Review by
    nialake
    on 8th May 2009


    User Rating : 1
    Respect : 0

    We have been banking with Natwest for about 3 years now, and we have only been able to get hold of a business manager a couple of times. In fact apart from charging for the use of the accounts, there is isn't much service they provide to my business.It is also quite hard to get anyone to deal with issues - so this might just have been an internet banking account.I wouldn't recommend Natwest Business Account to anyone.I am now looking to move my business account somewhere else. ...
    nialake's full review     | 118 words

  • Review by
    Guest.
    on 29th Apr 2009


    User Rating : 4
    Respect : 0

    We are happy with our Natwest Business Account sterling accounts with the basic online package. Except for paying in cheques, we don't need to visit a branch or speak to anyone, which is just how we like it. For our Euro accounts, it's a very different story; time-consuming, frustrating and expensive, which is why I'm now shopping around.
    Guest's full review     | 128 words

  • Review by
    Guest.
    on 28th Apr 2009


    User Rating : 0
    Respect : 0

    I was current account holder for 5 years and applied for Business Account with Natwest. they gave appointment 2 weeks later to meet some manager for account opening..i asked what documents I should bring as 2 weeks is too long to wait just for opening the account.. the manager promised me everything will be fine ..after 3 weeks of hassles...and several phone calls and visits they told me they cant open me a bank account...during this time i lost several thousand pounds because i didn't have ban ...
    Guest's full review     | 94 words

  • Review by
    charlie1234
    on 23rd Mar 2009


    User Rating : 0
    Respect : 0

    Natwest Business Account never get hold of or return your calls personal banker not willing to help at all Not interested in small businesses at all
    charlie1234's full review     | 26 words

  • Review by
    Guest.
    on 6th Feb 2009


    User Rating : 0
    Respect : 0

    I've been trying to speak with my Natwest Business Account "relationship manager" since before Christmas only direct number to her is mobile, always on voicemail where she says she will endeavour to get back to me by the end of the day ha ha ha. The office number where I am assured that someone will be able to help me quickly tells me (when it is not constantly engaged) and I quote, that I will need to speak to "one of her little chums". He does phone at about I think 12.45 pm the one time w ...
    Guest's full review     | 257 words

  • Review by
    mark johns
    on 4th Jan 2009


    User Rating : 0
    Respect : 0

    I have been with Natwest for 20 years and am utterly disgusted with there service I have received over last three months. Arranging finance, I met all criteria stated but goal posts moved every time met requirements, interest rates put up 1.5% when Bank of England reduced it by 1.5%, managers chopping and changing never informing myself, never called back and have to chase all the time to get anything done. I am now looking elsewhere as feel really let down especially when its our money thats ba ...
    mark johns's full review     | 102 words

  • Review by
    Tes123
    on 4th Nov 2008


    User Rating : 0
    Respect : 0

    I have had a business account for 20 months now. I have done over 200K of business with them. I have missed one Natwest Credit card payment due to customers paying me late. Instead of being helpful - they closed my credit card account. I thought they are supposed to be helpful to small businesses - dont be misguided they dont care and also their call centre staff are rude and hang up the phone.
    Tes123's full review     | 76 words

  • Review by
    VHENRY
    on 21st Oct 2008


    User Rating : 1
    Respect : 0

    Some of the call centre staff I've spoken to seem to have little clue and often put me on hold while they "ask someone" and quite often put me back through to the first menu so I have to do security again. Simple purchaces always need varification at the trade point taking up my time. They are sloppy at sending out paperwork taking weeks and weeks for you to recieve simple forms, there are around 10 different phone numbers for your account it's all too confusing. After 12 months and 260000.00 de ...
    VHENRY's full review     | 141 words

  • Review by
    smswan Rank: Corporal
    on 14th Oct 2008


    User Rating : 0
    Respect : 0

    I have just had the phone put down on me because I was rude, I did not swear, I just said the bank was incompetent and I did not believe what they say anymore because they say the same things and yet still don ' t action what they promise to do, this drove me to ask for someone to actually look at the way this account had been handled from day one, acknowledge the faults and admin errors and write to me and apologise in the next 7 days... that was obviously just too much to ask and the person in ...
    smswan's full review     | 369 words

  • Review by
    johntarpey
    on 13th Oct 2008


    User Rating : 7
    Respect : 0

    Have always found Natwest to be supportive of our business even during tough times. Have found on line banking easy and efficient and the card reader easy and probably necessary for security. Business managers have always been helpful and generally say "yes". Overall it would take a lot to move us away from Natwest. We have a good history with them. They make money from us so they do us no favours but they are helpful, supportive and efficient (and friendly) So long as RBS keep keep their distan ...
    johntarpey's full review     | 116 words

  • Review by
    Guest.
    on 9th Oct 2008


    User Rating : 0
    Respect : +1

    Too slow doing everything... mistakes made alot with my dealing - 5 months down the track I still cannot get anyone to set the card number selection on my on-line banking to correspond with my actual card so that I can activate the on-line payments facility. Every time I speak to someone about this I get a different answer and a different story, and then 2 weeks (2 weeks!!!) later I get something different in the post (a new card, a new number, a new chequebook); the only thing these items have ...
    Guest's full review     | 133 words | 1 comment added.

  • Review by
    dvwright
    on 24th Sep 2008


    User Rating : 2
    Respect : 0

    They sent a letter out to me in May taking interest of business current accounts on autopay tariff, and reverted my account to a standard menu tariff with no interest. Again, only cost me a couple of hundred pounds in lost interest and extra charges, but I thought it was the wrong way of going about things.
    dvwright's full review     | 81 words

  • Review by
    WildWest
    on 16th Sep 2008


    User Rating : 1
    Respect : +1

    Feel very let down. They suddenly introduced various charges - a minimum £10 per month, even if no activity and healthy credit. First £10 came off in August, next earlier this month - and although I closed my account today I will have had two more £10 deducted (i.e total £40) because the new charges started in June. They took two months to appear on the statements; beware. Looking back at all the various junk I was sent (why did I keep it? Sad, eh) I see there was a s ...
    WildWest's full review     | 123 words | 1 comment added.

  • Review by
    smswan Rank: Corporal
    on 19th Aug 2008


    User Rating : 0
    Respect : 0

    When you are setting up a new company the last thing you want is complicated banking. This is exactly what has been going on with my Nat West Business Bank account since April. I deposited £1000 in my business bank account the day I finally got the account numbers. I wasn ' t able to then access it for many weeks. I couldn ' t use any cards to book flights to attend meetings as the application form for them had been 'mislaid'. My allocated business manager was unavailable for weeks, paper ...
    smswan's full review     | 357 words

  • Review by
    Guest.
    on 30th Jul 2008


    User Rating : 0
    Respect : 0

    Despite being with the Natwest as a business user for over 10 years I have been totally disgusted with their negligence over trying to set up a euro account plus other matters that have been an issue over the past year or 2. Now looking elsewhere.
    Guest's full review     | 72 words

  • Review by
    Guest.
    on 26th Jul 2008


    User Rating : 1
    Respect : 0

    Signed up to business banking for our small business and waited over 10 months for them to send out login details for online banking. No one in the call centres seemed able to talk to us because they said we weren't signed up to telephone banking even though our business account manager insisted we were! Business account manager kept saying she would sort the problems out but here i am nearly a year on and still no service. I will be closing my account this week!
    Guest's full review     | 103 words

  • Review by
    IssysContracts
    on 20th Jul 2008


    User Rating : 7
    Respect : 0

    I must be lucky as the 2 Natwest business managers I have had have been excellent, Woodford Green branch, both understood and still understand our business model and management style.
    IssysContracts's full review     | 55 words | 1 comment added.

  • Review by
    dizzyfizzy1 Rank: Lieutenant
    on 15th Jul 2008


    User Rating : 1
    Respect : 0

    We have had our business bank accounts with Natwest for a year now, we have a business current account and a business savings account. The first problem we encountered was that it took over 1 month to open these accounts even though we have an excellent credit score and my wife has had a personal account with them for over 20 years. Once the accounts were open we had to apply for a bank card and wait almost another month to get it, this was down to the personal advisor making mistakes, the advis ...
    dizzyfizzy1's full review     | 402 words | 1 comment added.

  • Review by
    Guest.
    on 15th Jul 2008


    User Rating : 3
    Respect : 0

    Used them for my 1st year in business then changed when the charges started.
    Guest's full review     | 36 words


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