Natwest Business Account Reviews

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Latest Reviews

★☆☆☆☆

“Let down”

Written on: 22/10/2014 by 353Smith (1 review written)

Business account - secured overdraft of £15k against property with £150k of equity. Constant aggravation every year for renewal... seven years later, cancelled overdraft, without any notice... no emails, no phone calls... be warned I lost faith in NatWest a long time ago when was threatened by bank manager how will you pay your mortgages without your overdraft.... and so set up another account in case this happened! Had a sensible bank manager then some idiot… Read Full Review

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★☆☆☆☆

“Slow, no communication, unreturned calls, constant...”

Written on: 03/07/2014 by spongyspyman (1 review written)

I sincerely regret choosing to move my business banking to a NatWest Direct Business Current account and Direct Reserve savings account. The application process took the best part of two months, during which time I was asked multiple times for the same information. Two months on I still don't have full online access to my accounts. When the accounts were finally set up, NatWest failed to send me a customer number, meaning that I couldn't access my accounts. It took several phone calls… Read Full Review

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★☆☆☆☆

“useless ”

Written on: 27/06/2014 by djfreight (2 reviews written)

What a load of crap..5years banking with these jokers as soon as u want help from thehelpful bank...they rake in any money you owe them ... and tell you that if u stay in credit you can carry on banking with them....how very decent of them....They dont give a monkeys if u sink or swim… Read Full Review

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★☆☆☆☆

“Shocking!”

Written on: 17/06/2014 by Diaz59 (1 review written)

Where to begin. If I could give them 0 stars, then I would. We applied online for a business account. We are Natwest personal customers and have been for many years. The service received is shocking. We never received the call back to open the account. We went in branch and they didn't have a clue/had not dealt with our application. From that day on it has been a downward spiral. The business 'specialist' that was assigned to us didn't know left from right, ignored our communications and so on… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS!! DO NOT EVENT THINK OPEN AN ACCOUNT”

Written on: 09/06/2014 by jonpacio (1 review written)

I recently opened a bank account with NATWEST but I am extremely disappointed and frustrated because I cannot see the name of the person who pays the money into our account. I had nightmares in opening this account it, took me 5 weeks to get it online AFTER HUNDREDS OF CALLS and letters and today I just found out that I cannot make payments either as I need a card reader!?! I am logged in online but I cannot make payments and I cannot see the details of the person who is making payments!?! I… Read Full Review

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★☆☆☆☆

“disgusting. ”

Written on: 20/05/2014 by 41Bateman (1 review written)

Really good while you are in the black. ..or until you need help. .i was in a bit of a cash flow crisis. .had a 1200 o/d and a credit card of 1900 pounds..asked for 1500.needed it in a hurry to work for a new customer. .I was asked if I could borrow it off a friend or a family member. ..ever since asking they stopped my o/d and my credit card. .took there £545 bank charges. .now I owe them nothing I will be moving elsewhere. .any ideas. .... DON'T DEAL WITH NATWEST. THEY DONT CARE… Read Full Review

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★☆☆☆☆

“Disgusted... but easier than ever to move and so happy...”

Written on: 04/04/2014 by mp6613 (1 review written)

This is a review of the Stafford Business Centre and Natwest Complaints Team. I have been with Natwest for over thirty years, and have personal, saving and business accounts. I have spent around fifteen years working in banking (including Natwest), and also have accounts with Lloyds, Santander, Nationwide and Britannia (Co-Op). Natwest used to offer me the best premier accounts, highest saving rates, lowest loans and a very personal service through the same long standing relationship… Read Full Review

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★☆☆☆☆

“UNhelpful banking!”

Written on: 25/11/2013 by FurnitureRestorer (1 review written)

Woke up this morning to find my account had been 'rendered inoperable' due to me not returning the Customer Information form! One of my suppliers had had a cheque bounced, despite there being plenty of money in the account. Now I have to pay for the bounced cheque! I see RBS is under investigation for their handling of small business accounts (cf. The Times and Radio 2 this morning) and Nat West is part of their group. During my 8 years of having the business account with NatWest, they have… Read Full Review

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★☆☆☆☆

“No support but heavy charges”

Written on: 19/11/2013 by curtainraiser (2 reviews written)

I have banked with Nat West as a business customer for 5 years. At first it was an excellent support with regular contact from a relationship manager. This was all changed about 18 months ago when the bank without any reference to me transferred the account to a business centre. Since then I have had nothing but conflicting advice from impersonal staff who have no interest or knowledge of my business. I have submitted a complaint to Nat West but this is useless as the complaint is dealt with… Read Full Review

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★☆☆☆☆

“Avoid to stay in business”

Written on: 31/10/2013

By far my the worst financial decision I have ever made. DO NOT use Nat West business banking. Thankfully setting up my Company I had a level of funds to support cash flows and working capital. I started the application in August as we enter November there is still no sign they are anywhere near completing the account set up. If you do not have at least 6 months working capital banked, so not go anywhere near this organisation or you'll be out of business before you can even start… Read Full Review

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★☆☆☆☆

“Criminals dressed as Professionals”

Written on: 14/10/2013

Having banked with Natwest since 1987, I was informed that I had been allocated a new Bank Manager.....oh joy!! He duly contacted me......the most boring, dull man on the planet. He bored me to death by telling me about the Banking Crisis........seriously, like I care??? What he was really trying to say that The Bank had loaned me £500 000 at 1% above base and that they were losing money. My reply was, "so?" This little weasel tried all starts of pathetic attempts to back me into a… Read Full Review

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★☆☆☆☆

“Dont bother using Natwest to open business account”

Written on: 05/10/2013

As a firm of Chartered Accountants I used to recommend Natwest to clients. No anymore They useless Two months a go one of my clients tried to open account. They lost paperwork and all is done through a call centre and no one knows whats going on. Appalling… Read Full Review

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★☆☆☆☆

“Getting worse”

Written on: 15/09/2013

I've had my business banked with NatWest for 10 years. When we started we had a local business manager who I knew by name, who went to bat for us in the bank to support our loan applications to grow the business. Was great. Now, it's all through some centralised business manager place, they don't know me, I don't know them, they only ever say no, and they do it in an unpleasant way. I had an email from one of the business managers agreeing to increase my overdraft, but he never did it. When… Read Full Review

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★☆☆☆☆

“Natwest Business Banking - Time To Move On”

Written on: 29/04/2013 by LeedsShooter (1 review written)

I have been with Natwest for many years having business accounts, personal accounts and savings accounts. I have tried for MONTHS to speak to someone about increasing my business credit card limit to no avail. I am sick and tired of having to go through automated systems, waiting in never ending queues, finally getting put through to a department where no one can help me, getting cut off then having to go through the entire process AGAIN. No one seems to want to deal with it so as a result I… Read Full Review

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★☆☆☆☆

“False hopes”

Written on: 08/04/2013 by Mohebur2007 (1 review written)

I have been with Natwest for many years and have been paying them thousands in fees and charges. I have been assigned a new relationship manager and that's probably the third one in three years. This chap is a young guy. He has given me very bad service and acts like a bully. Don't feel safe with the guy. Returns my calls after so long and after I've called many times. Says he's not responsible for advising my account! Who is then??? Will change asap… Read Full Review

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★★☆☆☆

“Changes in business banking relationship management Q1...”

Written on: 05/04/2013

Since opening a business account with NatWest several years ago the levels of service have been historically good. In part this was due to a responsive business relationship manager. NatWest have decided to change this to a business relationship "team structure". Given my recent experience the level of service received has transformed from what was once personal, easy, and responsive service into an impersonal, bureaucratic and frustrating experience. I used to be able to speak to person at… Read Full Review

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★☆☆☆☆

“Shambolic”

Written on: 14/03/2013

Website is a joke, customer service likewise… Read Full Review

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★☆☆☆☆

“Stephen Hester should be ashamed.”

Written on: 01/12/2012 by AvtarSingh (1 review written)

If Stephen Hester had any shame he would do something about the comments posted. It can not be that difficult. Hester is the boss of some of the most vile customer service staff I have ever experienced from an organisation. If I was Hester I would not sleep well at night. I am not a banker bit I don't think I would have any problem improving customer service by a couple of hundred percent. Shame on you Hester for being the boss of staff who are making customers life a living hell rather than… Read Full Review

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★☆☆☆☆

“Customer Experience - Do they really want our business”

Written on: 18/11/2012

Nat West have just lanuched a new improved service, unfortunatly it doesnt seem to be improved for the customer. Rather than haveing a named contact and facilty of contact via switchboard to branch, mobile and email We now have to ring a service centre in Birmingham at 4p minute, ask to be transfered and then get to speak to any one of three relationship managers. None of them are permited to issue contact numbers or email address. In this age how can that be an improved service. We now have… Read Full Review

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Curtainraiser's Comment

Written on: 26/03/2013

I totally agree with these comments. After several years of banking with Nat West my business was also transferred to this impersonal system. On top of this bank charges are increasing for a decling support facility, Indeed I believe we are bing taxed twice from business profits - once to HMRC and the next with Nat West bank charges - especially when the bank is as good as state owned by the tax payer!
The service looks after itself and the customer is a hinderence!

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★☆☆☆☆

“If i could give them minus stars, they would get a minus 5”

Written on: 30/10/2012

Been in business for about 7 years, had it's financial ups and downs and recently more downs than ups but we are holding on. Been with Nat-west for 10 years first privately then in business. Recently due to other business customers taking time to pay and the inexplicable way that the Nat-west will only give me a charge card, (other people have given me credit cards and loans). I strayed outside me overdraft a couple of times, always recovering after a few days. One day i was in my overdraft… Read Full Review

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