Natwest Business Account Reviews

Click here if this is your business
Natwest Business Account
★☆☆☆☆
0.9
6.0% of users recommend this
Click here if this is your business
  • Customer service

  • Value For Money

? Ask our helpful community of experts about this product or company
Natwest Business Account - Ask a question now

Media Gallery for Natwest Business Account

Refine your search

  • Average Rating Over Time
  • Within the last month ***** (From 0 reviews)
  • Within the last 6 months *** (From 0 reviews)
  • Within the last 12 months * (From 0 reviews)

Latest Reviews

“Rip off, extortionate bank charges ”

★☆☆☆☆

written by stephen0 on 01/12/2016

I have banked with them for 17 years, in the last 2 months my bank charges have gone up from £25pm to £180pm, they now charge for anything and everything, ie.. bacs received now is .30p seems like nothing x500 customers paying you =£150pm, if that isnt daylight robbery there is no handling or labour involved,it used to be free, so how can they justify it. Well spoke to my business manager and he said, well Natwest have decided to put a flat rate on every business, sorry there is nothing we can do. Oh well that must be ok then. Think not... Bye Natwest enjoy losing lots of business, Oh and thanks for your loyalty to my business

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 1 0

“Avoid Natwest Direct Business Banking ”

★☆☆☆☆

written by on 09/06/2016

I have recently set up a ltd company and wanted a business account that i could view together with my Natwest personal accounts online. After a lengthy and fairly confusing application process I have been given my account details and debit card. I also received an email saying I would receive a customer number within 10 days. In the meantime, I spent a lot of time trying to link my business account via an online process that frequently times out and doesn't allow you to complete the process. This was on the advice of the business helpline. After a number of phone calls, I have discovered that Natwest DIRECT Business banking is a completely separate organisation to the standard Natwest business account. It is not possible to link your personal accounts to your business accounts, which makes the account useless to me. I'm also unable to get any account information (online or telephone) without a customer number. I have just received another 8 page form to fill in to get a customer number that should have been provided automatically. I have already given my account details to clients and set up banking mandates, so I am going to look very unprofessional when I have to contact them with a new account. Direct banking is confusing, contradictory and has a very poor customer helpline.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 2 0

“POOR SERVICE!!!”

★☆☆☆☆

written by JamieWhite402 on 14/05/2016

Do not use this bank if you are a business and want a good service. Even when you try and complain you get absolutely no response whatsoever just passed around..........Customer Service Department a joke!!!

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Alvareon's Comment

Written on: 13/07/2017

Yes, I agree - they are unbelievably disorganised. I applied for a business loan to purchase some equipment, two applications just disappeared when I eventually managed to speak to someone and eventually got the loan agreed and got as far as going into my nearest branch to sign the agreement ( to speed things up- ha ha!) absolutely nothing was heard again phone enquiries were met with apologies but nothing else and was advised to start the application again- I just gave up in the end- I'm going to bail out of this joke of a bank.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Faceless”

★☆☆☆☆

written by 1975O'Grady on 25/10/2015

3 years good banking all going well till online banking went rong. Have been trying to sort out for 3 weeks been told I'm entering pin rong. Been told it's all my forte . Put in two complaints and no one returned a call in the 5 working days I was told they would. Now been told it will be 4 weeks. If you are trying to run a business do not get this so call business account from Natwest you will spend to much time trying to sort bank and worrying if it will work or not or if you will have to spend 1.45 minutes on phone to sort out problems and be told your not doing the very simple task right by the young girl doing her best to stay awake and get you off the phone. I do not have the time to sort this out as running my bisiness has to come first. Very poor service all round by the faceless natwest. 

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Unreasonable Charges”

★☆☆☆☆

written by evCostello80 on 10/09/2015

I bank with both Halifax and Natwest. I use Natwest for my business account so I regularly pay cheques and cash into that account. On a number of occasions I've paid cash into Natwest and then transferred money to another account (with Natwest) only to be have a charge applied to my account. When questioned Natwest have stated that cash paid into your account isn't actually available until the following working day. I understand cheques take time to clear and they show on you account as 'money not yet available' but once my cash is in the bank then how can they justify a £30 charge for using cash? As a 'gesture of goodwill' they did transfer this money back to me after a number of phone calls. Really disappointing service and rude staff.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Seem to think that if they make a fundamental error...”

★☆☆☆☆

written by on 09/04/2015

Seem to think that if they make a fundamental error the customer is there to provide a 'learning' (their words, not mine!)for their staff!! They are totally uninterested in the inconvenience the customer may have been caused. Their complaints department do not have an easily accessible email address and the fax line is often engaged. The business manager just passes on requests to other departments but does not bother to ensure that these are carried out.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“What has happened to this bank?”

★☆☆☆☆

written by MacDonald7 on 30/03/2015

First tried to setup an account 3 months ago at my branch, was told they no longer have buisness managers in the branch. Tried to setup online, my application was lost. Tried to setup over the phone twice, the first time they never got back to me, the second time they did get back to me, and I thought I was making progress, but then all communication stopped. I rang them back again as was greeted by an angry employee of natwest that was annoyed that he had to try find my account details without a customer number. Launched and official complaint, I was assured my account setup would be fast tracked, a week goes by with no response and I have just rung them today and guess what they said they would get back to me ( a story I have now heard 10-12 times)....my account is still not setup today and I am left wondering what has happened to this bank? I have never had a problem with natwest up till 3 and a half months ago. Everything I have said here is 100% accurate, no spin, it's without doubt the worst customer experience I have ever dealt with in my life.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 1 0

“Sluggish, lazy Nat West Business Banking”

★☆☆☆☆

written by curtainraiser on 16/03/2015

We have now closed the account after 6 years with Nat West. For the first couple of years not a bad service but in recent years there has been a serious deterioration. We had average credit balances of say £20,000 and yet no one bothered to offer reviews. The bank was however, very keen on taking excessive bank charges monthly. Recently we opened an account with Santander Bank They too had bad reviews but, so far, just the opposite. We have a Business Banker, telephone contact, email contact and much reduced charges. Surely, Nat West will wake up and get with the times and realise that good supportive service is far more 0f value that adopting a self centred, lazy, inefficient approach.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Let down”

★☆☆☆☆

written by 353Smith on 22/10/2014

Business account - secured overdraft of £15k against property with £150k of equity. Constant aggravation every year for renewal... seven years later, cancelled overdraft, without any notice... no emails, no phone calls... be warned I lost faith in NatWest a long time ago when was threatened by bank manager how will you pay your mortgages without your overdraft.... and so set up another account in case this happened! Had a sensible bank manager then some idiot.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Slow, no communication, unreturned calls, constant...”

★☆☆☆☆

written by spongyspyman on 03/07/2014

I sincerely regret choosing to move my business banking to a NatWest Direct Business Current account and Direct Reserve savings account. The application process took the best part of two months, during which time I was asked multiple times for the same information. Two months on I still don't have full online access to my accounts. When the accounts were finally set up, NatWest failed to send me a customer number, meaning that I couldn't access my accounts. It took several phone calls (everything requires several phone calls, because NatWest say they will call you back, but they never do) before somebody could provide me with my customer id. A week after getting my customer id, NatWest changed it, without letting me know. It took several more phone calls to find out what had happened. When I finally got online access, which involves sending a paper form and then waiting 3 weeks whilst they repeatedly try, and fail, to generate an activation code, I noticed that my Direct Reserve account was missing from online banking. Even more phone calls later I was told that the product had been discontinued and my account, even though I had been provided with the account number and told it was open, had been flagged as blocked. Of course, none of this had been communicated to me voluntarily. I'm still waiting for a call back to explain whether my Direct Reserve account will be unblocked. I'm not going to hold my breath. My only recommendation is to avoid this bank - you've got better things to be doing with your time than chasing up unreturned phone calls whilst trying to resolve NatWest's latest mistake that has left you with no access to your accounts.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“useless ”

★☆☆☆☆

written by djfreight on 27/06/2014

What a load of crap..5years banking with these jokers as soon as u want help from thehelpful bank...they rake in any money you owe them ... and tell you that if u stay in credit you can carry on banking with them....how very decent of them....They dont give a monkeys if u sink or swim....

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Shocking!”

★☆☆☆☆

written by Diaz59 on 17/06/2014

Where to begin. If I could give them 0 stars, then I would. We applied online for a business account. We are Natwest personal customers and have been for many years. The service received is shocking. We never received the call back to open the account. We went in branch and they didn't have a clue/had not dealt with our application. From that day on it has been a downward spiral. The business 'specialist' that was assigned to us didn't know left from right, ignored our communications and so on. We eventually called up to complain and we even got ignored after that ironically! Today just tops it. You get a call to say that we cannot have any credit on the new business account as its credit score is not high enough. Well duh, its a 'new' business. Then you open the mail and receive a credit card with a limit of over £2k! To put it lightly, they haven't a clue, the service is poor and I would highly recommend you stay about from this bank. Especially if you value your sanity!

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“AVOID AT ALL COSTS!! DO NOT EVENT THINK OPEN AN ACCOUNT”

★☆☆☆☆

written by jonpacio on 09/06/2014

I recently opened a bank account with NATWEST but I am extremely disappointed and frustrated because I cannot see the name of the person who pays the money into our account. I had nightmares in opening this account it, took me 5 weeks to get it online AFTER HUNDREDS OF CALLS and letters and today I just found out that I cannot make payments either as I need a card reader!?! I am logged in online but I cannot make payments and I cannot see the details of the person who is making payments!?! I called them and they confirmed that the name of the person who pays money in our account will not show up in the statements or in the reports!?! It was an extremely disappointing and frustrating experience and I will close this account as soon as I will find a reliable and modern bank to work with. AVOID AT ALL COSTS

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“disgusting. ”

★☆☆☆☆

written by 41Bateman on 20/05/2014

Really good while you are in the black. ..or until you need help. .i was in a bit of a cash flow crisis. .had a 1200 o/d and a credit card of 1900 pounds..asked for 1500.needed it in a hurry to work for a new customer. .I was asked if I could borrow it off a friend or a family member. ..ever since asking they stopped my o/d and my credit card. .took there £545 bank charges. .now I owe them nothing I will be moving elsewhere. .any ideas. .... DON'T DEAL WITH NATWEST. THEY DONT CARE

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Disgusted... but easier than ever to move and so happy...”

★☆☆☆☆

written by mp6613 on 04/04/2014

This is a review of the Stafford Business Centre and Natwest Complaints Team. I have been with Natwest for over thirty years, and have personal, saving and business accounts. I have spent around fifteen years working in banking (including Natwest), and also have accounts with Lloyds, Santander, Nationwide and Britannia (Co-Op). Natwest used to offer me the best premier accounts, highest saving rates, lowest loans and a very personal service through the same long standing relationship managers. Gradually, the local ownership and control was lost, especially with the takeover by RBS. Now, the most common communication from Natwest is the notification of a new relationship manager every few months, and the introduction of a monthly £10 charge on the business account, which in previous years had always been waived due to the very small number of electronic transactions and lack of cash or cheque processing. I have just complained about paying £70 in fees on an account with around £170 in it. They could have told me about 'Direct banking' where there is no monthly charge but that isn't managed within the Stafford Business Team and so would effectively be a loss of an account for them. So, my £70 has not been used to give me any advice or even notice of all alternatives within the bank, and costs of running the account must be pence. The complaints team is like the scene from the start of 'Hot Fuzz'... Would you like to make a complaint, which will then be 'looked at' (for a month or two) just to make sure that legally the bank can avoid any responsibility, before repeating the original decision. Sound familiar? It's the same attitude, we have seen with the Investment Banking crisis, and the miss-selling of endowments The good news is that moving a personal account and any direct debits, etc. attached can be completed by your new bank within a week. Both Nationwide and Santander have unique offerings which has meant that my banking service is once again personable, professional, low cost and with much much greater benefits for me: A far more comprehensive low cost 'premier' package (Nationwide), cashback on bills/supermarket spending/petrol (Santander) and up to 3% interest (both). I haven't needed the personal attention from someone I know because everyone is so helpful, professional and friendly. In summary, I could not recommend the Stafford Business Team. I have no faith at all in the NatWest complaints team. The products are outdated, relying on people staying put or in my case miss-guided and un-reciprocated loyalty. And if we tolerate it, they won't change... but the silver lining - my eyes have been opened to what is available.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“UNhelpful banking!”

★☆☆☆☆

written by FurnitureRestorer on 25/11/2013

Woke up this morning to find my account had been 'rendered inoperable' due to me not returning the Customer Information form! One of my suppliers had had a cheque bounced, despite there being plenty of money in the account. Now I have to pay for the bounced cheque! I see RBS is under investigation for their handling of small business accounts (cf. The Times and Radio 2 this morning) and Nat West is part of their group. During my 8 years of having the business account with NatWest, they have been SO inefficient that they have failed to take my previous partner's name off the chequebooks, despite me having a meeting with them in 2007 to tell them he had moved on. I even got told a couple of years ago that I was NOT the signatory on the account! To which I simply asked the girl why they had been honouring my cheques with my signature for the past 6 years?!! I wrote a formal letter of complaint to their Complaints department in line with their published procedure. I got a letter back saying they were sorry but nothing happened and the former partner's name is still on the chequebooks. When I asked them to send me an application form for telephone banking the girl told me that she couldn't send it to the business address because that wasn't the one she had on file! I asked her why the bank had been sending all my statements (much more private than a blank application form)to the business address in that case? I can never get hold of my so-called Business Account Manager. I left a message on her mobile in January 2012 and she has never yet called me back! Now I am trying to close the account and move the money somewhere else I am told that I have to write to the bank to ask to close the account and that there may be restrictions on moving such a lot of money out of the bank! Whose money is it? In my experience, this service is shocking to the point of being illegal, and nobody should go near it. Maybe if they redistributed the huge amounts of money spent on TV campaigns and national newspaper advertising into making a phone call to business customers to verify their customer information once a year...? Or maybe this is too logical. After all, why look after your existing customers who are already paying charges when you can spend hundreds of thousands of pounds having lunch with the advertising teams and going after new customers who don't pay any charges? I note they are high up in the top 10 business accounts listed on the main market comparison sites.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“No support but heavy charges”

★☆☆☆☆

written by curtainraiser on 19/11/2013

I have banked with Nat West as a business customer for 5 years. At first it was an excellent support with regular contact from a relationship manager. This was all changed about 18 months ago when the bank without any reference to me transferred the account to a business centre. Since then I have had nothing but conflicting advice from impersonal staff who have no interest or knowledge of my business. I have submitted a complaint to Nat West but this is useless as the complaint is dealt with biased personnel in favour of their employer - Nat West. Yesterday, I was told by the business centre I could have a local relationship manager if I have opened a Business Advantage Account and agreed to e minimum monthly charge of £25. They told me to apply to my local branch to get the process moving. Today I did just that and contacted ,y local branch of Nat west (Northallerton)to be told that they could not open the account and referred me back to the business centre. What an amateurish sham! Clearly communication does not exist between departments at Nat West and as for communication between the bank and customers. it is a disgrace.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Avoid to stay in business”

★☆☆☆☆

written by on 31/10/2013

By far my the worst financial decision I have ever made. DO NOT use Nat West business banking. Thankfully setting up my Company I had a level of funds to support cash flows and working capital. I started the application in August as we enter November there is still no sign they are anywhere near completing the account set up. If you do not have at least 6 months working capital banked, so not go anywhere near this organisation or you'll be out of business before you can even start trading. Experiences has been: No return calls Excessive time to set things up Set up incorrectly Limited if any business knowledge No progressing or chasing progress I am moving my account as I truly can not believe others are this bad.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Criminals dressed as Professionals”

★☆☆☆☆

written by on 14/10/2013

Having banked with Natwest since 1987, I was informed that I had been allocated a new Bank Manager.....oh joy!! He duly contacted me......the most boring, dull man on the planet. He bored me to death by telling me about the Banking Crisis........seriously, like I care??? What he was really trying to say that The Bank had loaned me £500 000 at 1% above base and that they were losing money. My reply was, "so?" This little weasel tried all starts of pathetic attempts to back me into a corner, eg. taking away my £10K overdraft.......so, i said, FINE, I don't need it. Then he said, if you are even overdrawn by a penny, the bank can recall the whole loan. So, I told him.........fine, do your worst. I promptly paid in 50K into my account just to really upset him. If you are the sad little loser of a Bank Manager allocated to me ...........then.........here's my reply to you......... YOU LOST....YOU LOSER!!!

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Dont bother using Natwest to open business account”

★☆☆☆☆

written by on 05/10/2013

As a firm of Chartered Accountants I used to recommend Natwest to clients. No anymore They useless Two months a go one of my clients tried to open account. They lost paperwork and all is done through a call centre and no one knows whats going on. Appalling.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

Do you have a question about this product or company? Simply type it in the box below and one of our community will give you an answer

Our helpful community of likeminded people will be happy to answer any questions that you have.

Thanks for asking a question.

Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.

We will email you when the question is on the site

overview