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| Customer service | 1.2/10   |
|---|---|
| Value for Money | 1/10 |
| Reviewer Rating | 1.1/10 |
| Overall Rating | 1.3/10 |
Full review by
Guest.
on 30th Apr 2008
User Rating : 0
Respect :
0
Good Points: Online banking is good (if you can get it set up)
Bad Points: Oh so many.
General comments: I had used Natwest for personal banking without too much trouble. This would soon change. Setting up a business account took about two months. They made appoints for us to meet with the business manager at a branch which does not have a business manager. And then they made appointments for us to meet a business manager at a branch that does have a business manager but they did not make an appointment for him to meet us. We waited for an hour then left. Natwest will do anything to get your business, but in the end they cant be believed. We specifically were promised we would get a proper debit card as we had had one on another business account. Then when we did not get it after many phone calls they said that was illegal, despite the fact we had recently had one?!!?!Finally there are two things to learn about Natwest:1) the thing about calling directly into your local branch is not a lie. you can call your local branch as much as you want it is just that they will let it ring until you get diverted abroad as I found with my branch.2) Their is another way, find another bank.
Guest.'s review and ratings | 219 words
Review by
funkyspuke
on 30th Apr 2008
User Rating : 1
Respect :
0
Open an account with Natwest 3 weeks and 2 days ago via telephone banking. All was confirmed over the phone and I was asked to take my passport to a local branch to confirm my identity and then all would be sorted with a week or so (10 working days is there time scale).
Went into the branch and told that what I had been told ... my reply was a blank stare? They had no idea what I was on about, but the nice lady took a copy of my passport and sent it off (even called me later in the day to confi ...
funkyspuke's full review | 467 words
Review by
toulky
on 3rd Mar 2008
User Rating : 2
Respect :
0
Changed bank to Alliance & Leicester get double the interest than Natwest. When informed Natwest I was closing account they asked why to which I informed them better interest rate they said well we can do that !!!
Only been with them since 1993 and Bank Manger is looking after my best interests, I don't think so.
Don't say A&L are much better in that it took about 6 weeks to setup account but they do pay good interest on monthly basis
toulky's full review | 87 words
Review by
Guest.
on 26th Feb 2008
User Rating : 0
Respect :
0
No offer is good enough to make it worth banking with these. Took four weeks before I had had enough- still no cards, paying in book or cheque book, company name was mis-spelt and staff were very rude
Guest.'s full review | 43 words
Review by
mgoodemrics
on 17th Feb 2008
User Rating : 0
Respect :
0
Natwest Business Bank Account's online system is too complicated with silly card reader machine.
Customer relations an absolute joke. No one will accept responsibility for their negligence and ridiculous policies.
Please do not use NatWest go somewhere else. Even HSBC are better.
mgoodemrics's full review | 46 words
Review by
Guest.
on 29th Jan 2008
User Rating : 1
Respect :
0
I have banked with Natwest for over 15 years personal and Business , putting millions through my accounts year on year.
I now will be changing, In the last 12 months Nat West have failed to support business needs, failed to carry out sameday transfers from branch even thought instructions are made in branch before midday.Which when you are paying Customs & excise for import shipments delays deliverys and incures you charges.Your business manager is never available on the direct number given as t ...
Guest.'s full review | 202 words
Review by
Guest.
on 24th Jan 2008
User Rating : 0
Respect :
0
Took many weeks to set up an account whereas Halifax did it in a day. Was treated rudely by service staff, had to tell them what their duties were. Did not return calls on many occasions. Take your business elsewhere ... I did! Was very disappointed with the service I received. In the end I closed my account and moved to another bank.
Guest.'s full review | 64 words
Review by
Guest.
on 29th Dec 2007
User Rating : 1
Respect :
0
We're now with Lloyds!
Guest.'s full review | 48 words
Review by
mitchos
on 26th Dec 2007
User Rating : 2
Respect :
0
If you just need to get basic transfers done and are unlikely to need any admin updated, changes made, accounts closed, then the online banking service is efficient and easy to use, but it ends there..
mitchos's full review | 252 words
Review by
dixie1
on 29th Nov 2007
User Rating : 0
Respect :
0
Good website & facilities completely spoilt by lack of concern for customer requirements.
dixie1's full review | 64 words
Review by
theboltonwanderer
on 23rd Oct 2007
User Rating : 0
Respect :
0
We have had our business banked with Natwest for 10 years. We are highly profitable and have a decent amount of assets. We had never given them any problems, our accounts all ran perfectly. We could see a small cashflow problem looming due to some late funds and they turned us down flat for a temporarily extended overdraft. Couldn't speak to anyone in authority about it. We felt very, very badly treated. Very much 'computer says no' attitude and no common sense applied whatsoever. I would advise ...
theboltonwanderer's full review | 125 words
Review by
rutherston
on 18th Oct 2007
User Rating : 0
Respect :
0
All in all a culture of complete complacency. I feel they don't care about their clients, and like another complainant I'm off as soon as I can find a decent alternative. After 40 years of personal banking with them, I expected a lot better.
rutherston's full review | 133 words
Review by
PCMD
on 4th Jul 2007
User Rating : 0
Respect :
0
Appalling service despite high turnover/profitability. Phone calls not returned, payments missed - will move as soon as I find a decent alternative.
PCMD's full review | 22 words | 1 comment added.
Review by
melissa3d
on 27th Mar 2007
User Rating : 3
Respect :
0
I spent 2 hours in their office, with every promise to move my existing bank account to them. They tried to sell me no less than 4 different insurance schemes (factoring, PI, Employers liability, Mentoring (employment law insurance), and tried to sell me several others. However, at the end of a 2 hour meeting, saying all accounts looked good, turnover up by 50% year on year, I requested an overdraft of £10k for 2 new employees until cash flow kicked in. I was refused the overdraft on the b ...
melissa3d's full review | 198 words
Review by
vitrum
on 26th Mar 2007
User Rating : 1
Respect :
0
The bank charges are high, and service is poor when dealing with problems. I am moving my account to another bank.
Natwest have had their chance, and I've had enough!
vitrum's full review | 81 words
Review by
johnwighton
on 24th Jan 2007
User Rating : 1
Respect :
0
If you do have an account, don't ever change address, as they don't seem to be able to do that.
My business address changed, and since then, the Natwest business bank account statements have been sent to my home in my personal name, so now my accountant says it is difficult to separate the personal and business dealings.
johnwighton's full review | 116 words
Review by
Danselle
on 9th Jan 2007
User Rating : 1
Respect :
0
After lots of problems I opened a business account with Natwest in August, and I have never received one phone call offering support to my small business retail shop. They made lots of mistakes setting up my account in the first place, and it took over two months to get even a cash card. I am now looking to find an alternative bank.
Danselle's full review | 65 words
Review by
AdeHarry
on 27th Dec 2006
User Rating : 0
Respect :
0
It took 3 months to set up a "4/5" working days business account!
Despite the promise of being able to see my personal & business account on the same page, I have just been told "no chance".
Natwest Business banking will do anything to get your business!
Is there a decent, honest bank out there?
AdeHarry's full review | 62 words
Review by
seletzky
on 26th Sep 2006
User Rating : 1
Respect :
0
I have been trying to open a business account with Natwest. I have had a personal account with them for years and always been OK. So I thought easy option, open the biz account with them too. How wrong I was. They have a process for getting proof of ID documents which just does not work. So they lose everything, spotty teenager eventually answers phone to say "dunno, try sending it again..?."
I think the trick is not to use the telephone banking, but to go with your local branch. However, I am ...
seletzky's full review | 141 words
Review by
bwbowden
on 11th Aug 2006
User Rating : 1
Respect :
0
I will change my bank as soon as possible. I tried to extend my overdraft with Natwest by £1000, and they made a £110 charge, although I paid £110 for my usual facility 2 months ago!
They are not really interested in small businesses, and they left me with no money for wages, then they said "have a nice weekend"!!
bwbowden's full review | 79 words
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