Natwest Business Account Reviews

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0.8 stars
Average rating for this product is: 0.8 out of 5

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Average Ratings for Natwest Business Account

  • Customer service0.8 stars
  • Value for Money0.6 stars
  • Reviewer Ratings0.7 stars
  • Overall Rating0.8 stars

59 Reviews For Natwest Business Account

  • traceyswarbrick Rank: Lance Corporal 5th Nov 2009

    Reviewer rating: 1 stars


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    i held a buisness account with natwest for seven years. i kept my account in a fair position. had regular direct debets from this account. i also had regular payments into the account,on a weekly basis. my buisness was a small barber shop. in which i worked alone. on average my account was debited around 1,500. a month. the buisness was cash only. my aim was t keep the account , my head above water. in jan of 07 due to personale matters i fell into financial promblems. they proceeded to further my situation ,pulling the rug from me . closeing my account completly. demanding payment of overdraft. i thought after 7 years a bit of support would have been justified. but not . i do believe all banks are pretty much the same. out to sting u no matter what u situation is. the whole system, financial state is a ridacule and its not a wonder of the situation the whole econamy is falling into, i cant see how they be able to rectify the mess , which i think is going to get worse.

  • Guest 3rd Nov 2009

    Reviewer rating: 1 stars


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    Rubbish, can never get hold of my business manager and their interest rates and charges are completely inflated!

  • Guest 24th Sep 2009

    Reviewer rating: 1 stars


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    Put in an application for an Enterprise Finance Guarantee Scheme loan along with a comprehensive business plan and a detailed financial plan drawn up by one of the leading small business consultants in London SIX MONTHS ago. Natwest appeared very supportive and after a month said it was surprisingly rejected and agreed to raise this a higher level. Three months on my assistant and I tried to get in touch with him but no answer and this week learnt that it was rejected and they claimed that they ...

  • Guest 21st Sep 2009

    Reviewer rating: 1 stars


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    Worst business banking services I have ever experience. If you value your time and business DON NOT bank with Natwest.

    1. Managers never get back to you (numerous calls, emails and even complaints don't work)

    2. They waste ALOT of your precious time running after them to get their job done properly.

    3. Bank Mangers lie!!!!!!!!

    4. Cards, Pin machines, chq books and the rest never arrive - hence point 2.

    5. They won't give you an interest free overdraft as standard with a business account (so ...

  • Guest 14th Sep 2009

    Reviewer rating: 1 stars


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    what a joke these guys are, never bank with these, free banking but cost me weeks in man hours.
    to start business manager turns up, 22 yrs old blond in flip flops. now beeing 40 im not a trend setter but i let this ride.
    sorted account.inc over draft and visa cards.
    cards never came then found out they were never ordered.
    awaiting some money so wrote a cheque and it bounced as forgot to org over draft.
    gets better,re-orderd visa cards,and solo cards came. went to acctivate them, took a week, apa ...

  • Guest 18th Aug 2009

    Reviewer rating: 1 stars


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    Non-existent customer service at Natwest and complete lack of any attempt at complaint resolution.
    They increased my business loan payments drastically when interest rates went up - as per `flexible loan' agreement. But have refused now for 12 months to reduce them when interest rates have been reduced.
    I don't understand why they will not simply honour the written agreement to vary payments in accordance with the base rate of interest - that means down as well as up.
    They owe me >£1500 ...

  • Lairds 2nd Jun 2009

    Reviewer rating: 0 stars


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    It has taken six weeks just to open a simple Natwest business account and client account and it is still not complete as client account is still not open. Manager never gets back to us. Natwest makes promises and does not deliver. It's pathetic surely there has to another high street bank who can deliver better than this.

  • nialake 8th May 2009

    Reviewer rating: 0.5 stars


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    We have been banking with Natwest for about 3 years now, and we have only been able to get hold of a business manager a couple of times. In fact apart from charging for the use of the accounts, there is isn't much service they provide to my business.It is also quite hard to get anyone to deal with issues - so this might just have been an internet banking account.I wouldn't recommend Natwest Business Account to anyone.I am now looking to move my business account somewhere else. ...

  • Guest 29th Apr 2009

    Reviewer rating: 2 stars


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    We are happy with our Natwest Business Account sterling accounts with the basic online package. Except for paying in cheques, we don't need to visit a branch or speak to anyone, which is just how we like it. For our Euro accounts, it's a very different story; time-consuming, frustrating and expensive, which is why I'm now shopping around.

  • Guest 28th Apr 2009

    Reviewer rating: 0 stars


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    I was current account holder for 5 years and applied for Business Account with Natwest. they gave appointment 2 weeks later to meet some manager for account opening..i asked what documents I should bring as 2 weeks is too long to wait just for opening the account..
    the manager promised me everything will be fine ..after 3 weeks of hassles...and several phone calls and visits they told me they cant open me a bank account...during this time i lost several thousand pounds because i didn't have ban ...

  • charlie1234 23rd Mar 2009

    Reviewer rating: 0 stars


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    Natwest Business Account never get hold of or return your calls personal banker not willing to help at all
    Not interested in small businesses at all

  • Guest 6th Feb 2009

    Reviewer rating: 0 stars


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    I've been trying to speak with my Natwest Business Account "relationship manager" since before Christmas only direct number to her is mobile, always on voicemail where she says she will endeavour to get back to me by the end of the day ha ha ha. The office number where I am assured that someone will be able to help me quickly tells me (when it is not constantly engaged) and I quote, that I will need to speak to "one of her little chums". He does phone at about I think 12.45 pm the one time w ...

  • mark johns 4th Jan 2009

    Reviewer rating: 0 stars


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    I have been with Natwest for 20 years and am utterly disgusted with there service I have received over last three months. Arranging finance, I met all criteria stated but goal posts moved every time met requirements, interest rates put up 1.5% when Bank of England reduced it by 1.5%, managers chopping and changing never informing myself, never called back and have to chase all the time to get anything done. I am now looking elsewhere as feel really let down especially when its our money thats ba ...

  • Tes123 4th Nov 2008

    Reviewer rating: 0 stars


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    I have had a business account for 20 months now. I have done over 200K of business with them. I have missed one Natwest Credit card payment due to customers paying me late. Instead of being helpful - they closed my credit card account. I thought they are supposed to be helpful to small businesses - dont be misguided they dont care and also their call centre staff are rude and hang up the phone.

  • VHENRY 21st Oct 2008

    Reviewer rating: 0.5 stars


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    Some of the call centre staff I've spoken to seem to have little clue and often put me on hold while they "ask someone" and quite often put me back through to the first menu so I have to do security again.
    Simple purchaces always need varification at the trade point taking up my time. They are sloppy at sending out paperwork taking weeks and weeks for you to recieve simple forms, there are around 10 different phone numbers for your account it's all too confusing. After 12 months and 260000.00 de ...

  • smswan Rank: Corporal 14th Oct 2008

    Reviewer rating: 0 stars


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    I have just had the phone put down on me because I was rude, I did not swear, I just said the bank was incompetent and I did not believe what they say anymore because they say the same things and yet still don ' t action what they promise to do, this drove me to ask for someone to actually look at the way this account had been handled from day one, acknowledge the faults and admin errors and write to me and apologise in the next 7 days... that was obviously just too much to ask and the person in ...

  • johntarpey 13th Oct 2008

    Reviewer rating: 3.5 stars


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    Have always found Natwest to be supportive of our business even during tough times. Have found on line banking easy and efficient and the card reader easy and probably necessary for security. Business managers have always been helpful and generally say "yes".
    Overall it would take a lot to move us away from Natwest. We have a good history with them. They make money from us so they do us no favours but they are helpful, supportive and efficient (and friendly) So long as RBS keep keep their distan ...

  • Guest 9th Oct 2008

    Reviewer rating: 0 stars


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    Too slow doing everything... mistakes made alot with my dealing - 5 months down the track I still cannot get anyone to set the card number selection on my on-line banking to correspond with my actual card so that I can activate the on-line payments facility. Every time I speak to someone about this I get a different answer and a different story, and then 2 weeks (2 weeks!!!) later I get something different in the post (a new card, a new number, a new chequebook); the only thing these items have ...

  • dvwright 24th Sep 2008

    Reviewer rating: 1 stars


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    They sent a letter out to me in May taking interest of business current accounts on autopay tariff, and reverted my account to a standard menu tariff with no interest. Again, only cost me a couple of hundred pounds in lost interest and extra charges, but I thought it was the wrong way of going about things.

  • WildWest 16th Sep 2008

    Reviewer rating: 0.5 stars


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    Feel very let down. They suddenly introduced various charges - a minimum £10 per month, even if no activity and healthy credit. First £10 came off in August, next earlier this month - and although I closed my account today I will have had two more £10 deducted (i.e total £40) because the new charges started in June. They took two months to appear on the statements; beware.
    Looking back at all the various junk I was sent (why did I keep it? Sad, eh) I see there was a s ...