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Written on: 10/08/2016 by 418Almeida (1 review written)
parcels delivered to an oap with mobility problems by parcel force five of the six boxes were damaged and tore open the delivery guy just threw them up against the wall outside then when asked if he could place them on the step so I could drag them in he just shook his head. ignorant and lazy thank god my grandson came round a couple of minutes later and bought them in for me not really growells fault but they choose to use parcel force… Read Full Review
Written on: 12/12/2015 by davehill4432 (1 review written)
staff are rude and very unhelpfull,staff also very unknowledgeball and if you get any problems with anything you've bought you can forget it, once they have your money they are not interested… Read Full Review
Written on: 15/09/2015 by Pumpyermaw (1 review written)
Absolutely terrible. I ordered a few items and paid £14.95 for next day delivery items took 2 days to arrive I made a complaint and was told my £14.95 would be refunded to my PayPal account. I'm still waiting on my refund so contacted PayPal who told me there has been no attempt by Growell to pay me back. If I could give them 0 stars I would. I'll never use Growell again… Read Full Review
Written on: 18/05/2015 by Kajo2015 (2 reviews written)
I ordered a few net pots and they sent me something completely different than advertised. When I asked to return it and explain they sent me the wrong items I'm told I got what I ordered so I have to pay £8 to send it back. What a joke! Avoid this company and buy off Amazon if you after net pots, its the same pots at half the price… Read Full Review
Written on: 01/03/2013
I've been using Growell for years I've brought stuff in there shops and on line never had a single problem. They always have the stock and delivery has always been fast. Once something got damaged by the courier and Growell replaced it next day. I tried other web sites and they didn't have the stock or the good prices. They've got this chat thing now on the web site and it's really good. You can ask them for advise and they know what they are talking about. There web site shows they have… Read Full Review
Written on: 28/11/2012 by CRAFTYC (1 review written)
good products,fair price,rubbish delivery times!rubbish.shopped with growell since 2001 then stopped in 2006/2007 because the products take aweek plus to get to u?thought id give them ago with my last delivery,bad mistake!nearly aweek later and it still hasnt even left them lol,ill NEVER use this site again shame really because they stock good products… Read Full Review
Written on: 08/06/2011
I've used growell since I started growing a few years ago and have never had any problems with ordering from the website. Every delivery has been on time and they have never been out of stock like some other sites I have tried. I had one problem where a courier smashed up my parcel, but I spoke to someone on the phone and had a replacement for the next day. Really helpful and quick… Read Full Review
Written on: 26/05/2011 by PEN2 (1 review written)
ive been using growell for years ,in shop,but moved away so used their site,bought all my stuff and was deliverd on time ,,,,BUT IM STILL WAITING FOR INSTRUCTIONS TO MY IWS ,ITS BEEN 3 WEEKS SINCE I RANG AND STILL NO INSTRUCTRIONS .might be ezze for some to set up but im used to soil,,,they sent me instructions for the iws but not the bubbler ,and they are not very good ,IM VERY DISSAPOINTED WITH U GROWELL… Read Full Review
Written on: 26/09/2010 by bronsonn1 (1 review written)
possibly the cheapest growshop online but certainly not the best !!!
i used growell for years but in the end was forced to stop due to
1.being given bad advice on there products that ruined whole crops
and more importantly
2. there lack of stealth !!
any growshop that puts a massive billboard up on the M4 into london, a city with more cctv than any other in the world is not considering its clients needs.....also if you arent brave enough to visit there shops in person due to there locations… Read Full Review
Written on: 18/09/2010
I have shopped with growell for many years in solihull, now they have a branch in fulham that i have used for the last 3 years, the staff are all very nolagable and helpfull and always have time to chat about new products and techniques!! i have to say the other reviews must have been written by rivals or something as i have never really ever had any issues with the stock storage or staff, they have some of the best and tidyiest stores around most other hydro store are like squats covered in… Read Full Review
Written on: 23/03/2010
Spot on. Had a breakdown yesterday and ordered at 3.10pm. Goods just arrived 11.49am next day.
life savers… Read Full Review
Written on: 10/03/2010
What can i say. They always deliver on time. They are very very helpful and know what they are talking about. Highly recommended . I have used them for 5 years know and wont go anywhere else fo my hydro needs. Give them a try you wont be disapointed… Read Full Review
Written on: 21/09/2009
GroWell Hydroponics are Professional. Good advice… Read Full Review
Written on: 21/08/2009
I visited the Fulham GroWell shop recently.
I was appalled with the service i received.
I was waiting around looking at all the employees waiting to be served, when i was asked if I needed any help I was confronted with a rude individual that was short with me and unhelpful.
I will never ever be shopping here again and will warn everyone I know about the terrible experience.
I'm sure Growell can find some employees that know what they are doing and have 'half an ounce' of customer service… Read Full Review
Written on: 11/04/2009
I have to say that my experience of Growell was totally ruined from a trip to the Fulham shop. Some staff are extremely unhelpful. Shop layout is very poor, stuff is badly stored and bits and pieces of kit are all over the place. Very sloppy state of affairs, does not make you want to buy anything from them. I usually like growell but as recently it has really gone down hill… Read Full Review
Written on: 30/08/2007 by happyshopper25 (1 review written)
Service usually quite good, delivery sometimes slow for the money.
I would not use this company again.
I ordered some nutrients that I needed urgently and they sent me the wrong nutrients (packing error). I told them and they were kind enough to send the wrong nutrients AGAIN (logic error)! After this I ordered from aquaculture-hydroponics instead (recommended), and emailed Growell telling them that they'd messed up again, but they ignored me.
Quite unprofessional, but if you have visited… Read Full Review
Written on: 22/12/2006 by geoffart79ii (4 reviews written)
I received a very good service all round from GroWell Hydrophonics. Real care is put into advertising products and reaching out to customers (that's me and you). Honest advice, directed at helping you, rather than selling a product you don't want or need… Read Full Review
Written on: 18/11/2006 by geoffart79ii (4 reviews written)
Good potential; good product range; if the website was as good as their carbon based catalog (that they send you after you've purchased your product), then it would be 10/10, but it's still quite good as-is. Their major weakness is not making customers aware of what stock is available and what stock is unavailable before they click the buy button! This can be very annoying indeed! It means, (hypothetically speaking) you could (and I did) get one email saying you've purchased 1X ***** and 1X… Read Full Review
As rated by our community of reviewers
" GREAT COMPANY: (bought Eos Atlantic Replacement Toilet Seat) " Read More
" Unrepresentative samples, unfair refund policy " Read More
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" What you expect, when you expect! " Read More
Written by ja8on
" All I wanted to do was buy some shelf brackets. I am then harassed ... " Read More