Debenhams Reviews

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★★☆☆☆
1.5 / 5
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

Debenhams is one of those shops that you could easily spend a whole day in and refurb the whole if your house if you're not careful! Do you like shopping at Debenhams? Share your experience and create a review to help other customers.
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★★★★★

“Splendid service From danielle”

Written on: 25/08/2014 by Arabellak84 (1 review written)

Very bright shop many items clearly displayed. It was very useful having escalators as well as lifts The item I purchased was displayed with all the other jewelry most attractively and very clearly marked, which was much appreciated as I dislike having to keep asking the price of items,or the price ticket not clearly shown… Read Full Review

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★★★★★

“5 stars for their online service”

Written on: 28/05/2014 by carriejones555 (1 review written)

I cant fault their online service. I look forward to when their service becomes entirely online as it is much better than the store service… Read Full Review

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★★★★★

“Regular Customer”

Written on: 08/04/2014 by chars54 (4 reviews written)

I regularly order from Debenhams online (as well as going into stores too) and have never experienced any issues. Deliveries are always fast and goods are always in perfect condition. Some other retailers could certainly learn from Debenhams!… Read Full Review

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★★★★★

“personal shopping service”

Written on: 19/01/2014 by newjob (1 review written)

I had fantastic service from a personal shopping session at the Manchester store to choose some new work clothes for a new job. I was offered some great advice on my shape and size and offered some clothes to to try on that I wouldn't usually have picked off the racks. I went away with a selection of dresses, tops and skirts that I feel really confident wearing and will give me a great boost. Well within budget too and no pressure to buy any more than I wanted too or anything experimental or… Read Full Review

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★★★★★

“No delivery”

Written on: 23/12/2013 by Goclodagh (2 reviews written)

Appaling, don't go there, ordered presents for my family for Christmas on 2nd dec , still hadn't got them on 21st so emailed customer service 3 times over next few days and got automated reply, I would have response in 5 days, Which would be 28th dec, so called customer care at my own expense(uk no) and was told id have my gifts on 27th dec, unacceptable, so cancelled my order, still waiting for my refund!!!! So if u have any sees do t even go there as I've had nothing but worry and expense… Read Full Review

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★★★★★

“Outstanding customer service”

Written on: 18/05/2013 by jude.goody (1 review written)

I visited Debenhams in Ipswich, while working in the area, and noticed a shirt, that I knew my husband would like, however, his size was not on the rack. I went to the nearest pay point and was served by Alonia, who searched the rails and then went to the stock room to find the size that I had asked for. She was polite, friendly and extremely helpful and it was the best shopping experience that I have had in a long time. I left verbal feedback with another member of staff, as there is no longer… Read Full Review

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★★★★★

“Debenhams have Excellent service, Product & Fantastic...”

Written on: 17/05/2013 by supermum99 (1 review written)

Ordered a beautiful Diva wine glass sunday morning which included a discount/sales price and with free delivery!!!!!! wow !! item came tuesday fantastic!! BEST SERVICE I HAVE FOR A LONG TIME WELL DONE DEBENHAMS GREAT CUSTOMER SERVICE PHEW!!! will do business with you again and tell my friends. well done. The diva glass is beautiful, perfect for a 50th birthday pressie, comes with its own box and you can put a big bow on top which is inside the box when it arrives lovely really pleased. your… Read Full Review

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★★★★★

“More tah n happy”

Written on: 07/05/2013 by sarah.parky (1 review written)

Ordered a Sofa and arrived within a few days and all was perfect… Read Full Review

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★★★★★

“Always deliver - on time!”

Written on: 04/01/2013 by Jennyarmand (3 reviews written)

I always use Debs for my Christmas shopping and although i left it a little late last year, they duly delivered on time. The web site is very easy to use and if there are any problems with items you can very easily return them without any fuss.I usually shop in their Oxford Street branch in London and all the staff their are extremely helpful… Read Full Review

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★★★★★

“amazing!!!!”

Written on: 19/12/2012 by becca1988 (1 review written)

purchased with debenhams over the phone order, great customer service and items delivered in time and as expected very pleased… Read Full Review

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Libran_Chick's Response to becca1988's Review

Written on: 28/12/2012

ha ha ha..... you must work there becca :)

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★★★★★

“jacques vert dept debenhams Warrington”

Written on: 09/08/2012

I went into Debenhams at Warrington and bought a hat from the Jacques Vert Department. The shoes that matched the hat were too big, but they did not have a smaller size. The assistant was absolutely amazing, so efficient, friendly and made me feel that nothing was too much trouble. She rang all the Jacques Vert departments and many many stores and did not stop until she found the department that had my size. I have never in all my 70 years met such a helpful assistant her persistance was… Read Full Review

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★★★★★

“great service/products”

Written on: 21/06/2012 by tracyheath (1 review written)

a lady called Dawn in the stratford store served me, was so helpful, explianed how the store card would work in my favour. told her i only work part time and have been turned down before because of that. she said the card takes into account my hubbies earnings so why not give it a go so I did and was approved. explained how I would geta £20 voucher by opneing on up get invited to previews and anythign sale I buy can be refunded when you use the card rather than just exchange/refund if… Read Full Review

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★★★★★

“Never Let Down”

Written on: 02/06/2012 by AuDo (1 review written)

I have ordered several items on-line either for instore collection or home delivery and find their service is excellent. Last item I ordered was a blouse in the sale two weeks ago and I am delighted with both the quick delivery and the quality of the item. Also I find that if I shop instore the staff in Newcastle and Sunderland stores are very friendly and helpful… Read Full Review

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★★★★★

“Very helpful lady in coast store - 30th bd dress!”

Written on: 27/02/2012 by natphysio (1 review written)

I was in the store on fri 24th feb, day before my 30th celebration meal drink and dancing with friends. Lady in coast store helped me choose the perfect dress. She brought numerous dresses for me to try on until I found the perfect one, so thank you so much… Read Full Review

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★★★★★

“Personal Shopping”

Written on: 21/01/2012 by Libbs (1 review written)

Very helpful, very friendly. Made to feel special. Excellent collection of goods. Nothing was too much trouble for the assistant, Debbie. I thoroughly enjoyed the time I spent there. Delighted with my purchases which were for a very special occasion. Mrs Elizabeth Murray… Read Full Review

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★★★★★

“brought a jacket”

Written on: 12/12/2011

found the jacket on a sale .. it was half price..got something to wear for christmas… Read Full Review

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★★★★★

“Sales staff Awesome”

Written on: 21/11/2011

My friend and I met in Dublin for my birthday and catch up. We wanted to go to Debenhams as I am a huge fan of STAR. My favourite is Julian McDonald. I have a number of Julian McDonald dresses and they are always admired - one in particular is always a WOW and I love wearing it- its a classic - I always get good quality stylish clothes and would always recommend it. The night before, I had searched on line. When I arrived I picked up all the items I had wanted - happy days :) Into the… Read Full Review

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★★★★★

“Excellent service”

Written on: 18/11/2011

My first order on-line with Debenhams. First class service, regular email updates, courier delivery. Items extremely well packaged and in perfect condition. Puzzles have lovely pictures, a little bit different from the 'run-of-the-mill' designs offered by many other retail outlets, either in-store or on-line. Can't ask for better service. Well done Debenhams and thankyou… Read Full Review

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★★★★★

“I've never really shopped in Debenhams before, but did...”

Written on: 29/01/2011 by Nicole Evans (2 reviews written)

I've never really shopped in Debenhams before, but did so during the January sales. I must admit, I didn't think you could get the type of customer service I did during the January sales. Staff were very helpful and friendly ( they even helped me find cloths on the staff floor), there sales had some great bargains and they even managed to keep the shop floor tidy and presentable despite the number of people shoping.

Good on you debenhams - maybe you can teach ZARA a thing or two!… Read Full Review

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★★★★★

“We purchased curtains online from Debenhams. When they...”

Written on: 22/01/2011

We purchased curtains online from Debenhams. When they arrived, we made the decision to try a smaller size and make a saving on money.

We visited our local Debenhams and spoke to a shop assistant, who was very helpful and promptly swapped the curtains we'd bought online for a smaller size and refunded the difference.

We were very happy with the ease of the transaction and the value and quality of the curtains. Would definitely shop at Debenhams again, both online and in store… Read Full Review

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