Debenhams Reviews

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★★☆☆☆
1.5 / 5
From 8 reviews
15% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

Debenhams is one of those shops that you could easily spend a whole day in and refurb the whole if your house if you're not careful! Do you like shopping at Debenhams? Share your experience and create a review to help other customers.
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★★★☆☆

“Reneval offer sky high”

Written on: 06/07/2014 by Aleena1985 (1 review written)

Was with Debenhams for a year and requested renewal quote cos my insurance is due for renewal within next 3 wks. Got offer this morning £1493 for next year, when I am currently paying £683...had no claims while having insurance with them so its bye bye to Debenhams car insurance… Read Full Review

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★★★☆☆

“good but certain staff”

Written on: 18/04/2014

Well i went to the East Kilbride Debenhams in the town centre- customer service was lovely! always asking wether i needed anything or looking for anything in particular etc. As i was shopping i walked past the make up section and saw a muslim woman shopping with children. The song Katy Perry Dark Horse came on and i remembered the controversy about it being offensive to muslims. As the song came on a woman at the make up section looked at the woman and danced to the song turning it up saying… Read Full Review

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★★★☆☆

“Good and bad”

Written on: 10/04/2014 by jayinthebox (8 reviews written)

I went to return an item this January and because it was reduced by 50% plus, I was told that I could not get anything (including a voucher) unless I purchased something else. A printed policy statement at the tills said the opposite, but they refused to budge. Odd. Anyway to cut a long story short, it's not always the best. That said, it offers good value items and the online team is responsive. Like nearly all of the High Street stores though, they don't seem to accomodate order changes… Read Full Review

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★★★☆☆

“It was great a service! product was rubbish though”

Written on: 18/08/2012

It was great a service! product was rubbish though… Read Full Review

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★★★☆☆

“Having dealt with different people over the past few...”

Written on: 06/03/2010 by mr mrs queens (6 reviews written)

Having dealt with different people over the past few months i must say the biggest dissapointment we experienced in Debenhams is the lack of care from the staff, we asked for a certain item and they told us they didn't do it, we looked around and it was just in front of the salesperson we mentioned this and she got on the defense by being rude, I am sure if it was her business she would have had a different attitude.Shame for Debenhams as they must lose business to less attentive customers… Read Full Review

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★★★☆☆

“As i was shopping in Debenhams for a wedding outfit...”

Written on: 07/07/2009

As i was shopping in Debenhams for a wedding outfit with my daughter and future son in law.A personal shopper approached us all i can say she was so brilliant she did everything, we were very impressed with her service.She was great it made our day so easy as we did not have to keep getting dressed and undressed searching for different styles and sizes.thanks you are a star!!!!!… Read Full Review

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★★★★☆

“The price of goods is good, the quality of goods seems...”

Written on: 30/10/2008

The price of goods is good, the quality of goods seems to be good. They also have banned cotton from Uzbekistan because of poor human rights and child forced labour.

Overall it seems to be a good store in my opinion but I do know people that have had problems with the returns policy… Read Full Review

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★★★★☆

“Customer service is usually good at Debenhams. ”

Written on: 01/01/2008 by gabbyco (1 review written)

Customer service is usually good at Debenhams.

I prefer the 12 hour extravaganza when you get a higher percentage off if they have the size that you want.

They have good number of stores - Canterbury and Westwood Cross are both good - Folkestone not so good… Read Full Review

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