Debenhams Reviews

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★★☆☆☆
1.5 / 5
331
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

Debenhams is one of those shops that you could easily spend a whole day in and refurb the whole if your house if you're not careful! Do you like shopping at Debenhams? Share your experience and create a review to help other customers.
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Latest Reviews

★★★★★

“5* Customer Service”

Written on: 19/09/2016 by ssssandra (1 review written)

Tripp Debenhams Clapham Junction. Lots of fabulous offers and 5 * Customer service experience from a lovely lady. Really happy and highly recommend a visit… Read Full Review

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★☆☆☆☆

“Debenhams atclapham junction”

Written on: 17/09/2016 by June323 (1 review written)

I am extremely disappointed with the service I received today. Staff didn't seem to know what they were doing. I asked to speak to a Manager and told there wasn't one. When questioned why, They said there is another in a different floor. The ' Manager spoke over me which I did not appreciate. I found her to be condescending and totally oblivious about her unfortunate manner. I WILL not be visiting that store again… Read Full Review

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★☆☆☆☆

“Terrible Service”

Written on: 08/08/2016 by Willowcourt (1 review written)

Your review: Debenhams should be ashamed... I ordered this bed with a 6 week delivery schedule. I was contacted 4 weeks prior to delivery with a date.. I booked the day off work and by 6pm no bed!! Sadly my old bed had been disposed of!! I contacted debenhams who told me that the bed couldn't be located!! Several phone calls later over several days!! (Sleeping on a blow up mattress!!) a further delivery date planned - waited in all day - no bed?! Lost in transit!! Several more phone calls… Read Full Review

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★☆☆☆☆

“BAD CUSTOMER SERVICE”

Written on: 30/07/2016 by 125Bond (1 review written)

have used Debenhams for years and spent a lot of money there over the years but very surprised at the customer service or lack of it on a recent visit to the branch in Kidderminster. Was trying to return a top costing £40 that was unworn due to being the wrong size but they refused because the tag had been removed - was told this was only ever done at the 'company discretion' whatever that means - who you know probably!! Fair enough if that is company policy but they could at least explain… Read Full Review

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★☆☆☆☆

“Beware of loosing out”

Written on: 28/05/2016 by Alba37 (2 reviews written)

As a disabled customer, I rely on online shopping. Twice parcels were delivered open, the first time items were missing, it was never resolved and I lost the cost of the items. Please beware, it wasn't a good experience and left me out of pocket. I have not been able to trust buying from Debenhams since, I can't afford to loose a lot of money through no fault of my own, and the fact I was not helped to sort it out by them, worries me too… Read Full Review

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★☆☆☆☆

“Waste of time and money ”

Written on: 07/02/2016 by Cochran375 (1 review written)

I went to Debenhams to buy a few new items of clothing but after visiting 2 of their stores with no luck I turned to there online store and found a perfect polo top made by Fred Perry I had been looking for this kind for a while and finally got it. so I ordered it on click and collect and picked it up 4 days later , when I got home I was greatly sadden as there was a large hole in the front which looked like it had been done with the heat sealer so I returned it and went to order another… Read Full Review

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★☆☆☆☆

“Service”

Written on: 04/02/2016 by bkWatson11 (1 review written)

Terrible service from men's formal hire Debenhams want nothing to do with it as they are a cncession… Read Full Review

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★☆☆☆☆

“Poor and racist customer service”

Written on: 17/12/2015 by jwWarren31 (1 review written)

Went to Estée Lauder counter at Ilford branch.lady wasn't there. Went to the fragrance counter after waited for her good 8-10 mins.the reason why I waited there cos I had to exchange the item. Ok I have the right to go to any counter to pay or exchange. The lady at fragrance counter start looking at me suspiciously and took the item and receipt at Estée Lauder counter. Came back 2mins and told me to come with me at the E L counter but the way she was speaking and looking at me it was really… Read Full Review

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★★★★☆

“Excellent Personal Service”

Written on: 20/10/2015 by AngieMcCulloch422 (1 review written)

Chesterfield Personal Shopper Jacinta, managed to kit me out in an emeergency situation (drove up from Surrey to visit ill father with only a handbag!) She selected two casual outfits which have taken me out of my comfort zone, but given me a new look. Wonderful. Listened to what I liked, but encouraged me to try some differnt shapes. Never thought skinny jeans and kitten heels would be me...but I get so manycompliments. Thank you… Read Full Review

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★★☆☆☆

“Whats happened to sizes”

Written on: 12/10/2015

I have been a Customer of Debenhams for years and used to buy most of clothes for them, however over the last few years I can find very little to fit, my size hasn't changed but I find that most items are only now stocked in Regular or short fits, also I find the quality of clothes are much inferior to what they were previously, despite visiting several times this year I have failed to purchase anything as they never have it in anything except reg or short, could not even find a pair of jeans… Read Full Review

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★☆☆☆☆

“Debenhams East Kilbride ”

Written on: 05/10/2015 by ebReynolds411 (1 review written)

Customer service and staff attitude at this store is appalling. At my second visit to the stores within 2 weeks I once again am unable to find a member of staff to serve me at the tills. The tills are either unmanned for long period of times or there are staff milling about but just ignoring people. Was at 4 different tills before I got served and had to wait for Ages while they filled out cardholder forms for the people in front of me. Staff in this store would not be employable elsewhere as… Read Full Review

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★★★★★

“ Personal Shopper in Debenhams, Limerick”

Written on: 24/09/2015 by Burkebc (1 review written)

I met with the person I dealt with at the Debenhams store in Limerick on Tuesday September 23, 2015. I had booked a 1 hour appointment scheduled for 11am, however, she offered her assistance at 10.30am and gave me approximately 1.5hours of her time. She was so helpful, friendly and knowledgable about what items were available in the store. She wasn't pushy and gave honest feedback about what suited my figure. I bought quite a few items at very good value. I will definitely be recommending… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 17/08/2015 by McLaindc471 (1 review written)

Not only the treat their customers like garbage, but also their employees. I was mercilessly mobbed till I left all cause I stood up to a racist manager! Boycott!… Read Full Review

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★☆☆☆☆

“Debenham charging high price for cheap products”

Written on: 12/08/2015 by yalom (1 review written)

I recently bought a Mantaray maxi dress from Debenham online. The discounted price was £36 & full price £45. The product is very shabby and cheap & no way could cost that much. This product is made in India & I can bet they won't cost more than £5 to import from India. People here in UK have no clue how much exaggerated & high price they are paying for a product which cost nothing at the origin. By look & feel of the product I can see Debenham is making a killing by selling such products… Read Full Review

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★☆☆☆☆

“Poor communication and only half of order arrived!”

Written on: 12/08/2015 by tobyedwards (1 review written)

We ordered two cabinets with Debenhams, costing more than £500. Several days later I kept getting missed calls from an unknown number - assumed it was a sales caller. After nearly a week, I called Debenhams who told me that the couriers (DX) have been trying to call me - they didn't leave a single voice message. I called them back, arranged a delivery date after finding out that they don't deliver on weekends! My wife waited in all day and only received the top half of each cabinet! She tried… Read Full Review

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★☆☆☆☆

“Rude customer services”

Written on: 29/07/2015 by 76Roberts (1 review written)

Rude customer services, have been yelled by sales supervisor! Will not buy again and will not recommend to anyone! My order was cancelled due to pricing error on debenham plus, I called to ask for help to re arrange and would of buy another item if not been barked by the person I dealt with from sales team. Being rude will not win you customers!… Read Full Review

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★★★★★

“John”

Written on: 28/06/2015 by Adalynn176 (1 review written)

I spoke to John on the telephone about an issue I had regarding ordering online. Most pleasant customer service advisor I have ever spoken to! So helpful and issue sorted within seconds!… Read Full Review

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★☆☆☆☆

“Quality dropping like a stone”

Written on: 06/05/2015 by disgruntld (1 review written)

I used to love debenhams due to the good customer service, slightly more mature staff and great quality products. That's changed! The last 3 items I bought have either been poor quality or have broken in some way. I tried to leave a polite but critical review on their own website about a product but they removed it. I bought some bathroom linen and had to take it back because it was filthy! Then a few months later bought a kettle which started leaking just out of warranty. No help there. Then… Read Full Review

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★☆☆☆☆

“Never again - recommend to avoid at all costs”

Written on: 18/02/2015 by 434Pratt (1 review written)

Don't shop with them - offers dubious, often varying prices in store and online. I took an item back in store which had been purchased online and it was half the price! If you contact customer service their response is basically 'couldn't care less', which is worse than the problem in the first place. Despite it being the main department store in my area I will not be bothering to use again. Someone needs to remind their Head Office who keeps them in a job and that manners and sorting out… Read Full Review

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★☆☆☆☆

“Awful please shop elsewhere ”

Written on: 06/02/2015

Please avoid ordering your appliances from debenhams . They offer top quality appliances and then get the chuckle brothers to deliver them !! Ordered 4 appliances at nearly 3k And they all arrived damaged , one was refused and the others were noticed damaged the next day . I complained to the so called helpline (no helpline more like ) they gave me the run around and after 10 weeks of emailing and ringing to complain they agreed to replace the damaged appliances . Then to top it all they… Read Full Review

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