Debenhams Reviews

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★★☆☆☆
1.5 / 5
325
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

Debenhams is one of those shops that you could easily spend a whole day in and refurb the whole if your house if you're not careful! Do you like shopping at Debenhams? Share your experience and create a review to help other customers.
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Latest Reviews

★☆☆☆☆

“Service”

Written on: 04/02/2016 by bkWatson11 (1 review written)

Terrible service from men's formal hire Debenhams want nothing to do with it as they are a cncession… Read Full Review

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★☆☆☆☆

“Poor and racist customer service”

Written on: 17/12/2015 by jwWarren31 (1 review written)

Went to Estée Lauder counter at Ilford branch.lady wasn't there. Went to the fragrance counter after waited for her good 8-10 mins.the reason why I waited there cos I had to exchange the item. Ok I have the right to go to any counter to pay or exchange. The lady at fragrance counter start looking at me suspiciously and took the item and receipt at Estée Lauder counter. Came back 2mins and told me to come with me at the E L counter but the way she was speaking and looking at me it was really… Read Full Review

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★★★★☆

“Excellent Personal Service”

Written on: 20/10/2015 by AngieMcCulloch422 (1 review written)

Chesterfield Personal Shopper Jacinta, managed to kit me out in an emeergency situation (drove up from Surrey to visit ill father with only a handbag!) She selected two casual outfits which have taken me out of my comfort zone, but given me a new look. Wonderful. Listened to what I liked, but encouraged me to try some differnt shapes. Never thought skinny jeans and kitten heels would be me...but I get so manycompliments. Thank you… Read Full Review

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★★☆☆☆

“Whats happened to sizes”

Written on: 12/10/2015

I have been a Customer of Debenhams for years and used to buy most of clothes for them, however over the last few years I can find very little to fit, my size hasn't changed but I find that most items are only now stocked in Regular or short fits, also I find the quality of clothes are much inferior to what they were previously, despite visiting several times this year I have failed to purchase anything as they never have it in anything except reg or short, could not even find a pair of jeans… Read Full Review

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★☆☆☆☆

“Debenhams East Kilbride ”

Written on: 05/10/2015 by ebReynolds411 (1 review written)

Customer service and staff attitude at this store is appalling. At my second visit to the stores within 2 weeks I once again am unable to find a member of staff to serve me at the tills. The tills are either unmanned for long period of times or there are staff milling about but just ignoring people. Was at 4 different tills before I got served and had to wait for Ages while they filled out cardholder forms for the people in front of me. Staff in this store would not be employable elsewhere as… Read Full Review

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★★★★★

“ Personal Shopper in Debenhams, Limerick”

Written on: 24/09/2015 by Burkebc (1 review written)

I met with the person I dealt with at the Debenhams store in Limerick on Tuesday September 23, 2015. I had booked a 1 hour appointment scheduled for 11am, however, she offered her assistance at 10.30am and gave me approximately 1.5hours of her time. She was so helpful, friendly and knowledgable about what items were available in the store. She wasn't pushy and gave honest feedback about what suited my figure. I bought quite a few items at very good value. I will definitely be recommending… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 17/08/2015 by McLaindc471 (1 review written)

Not only the treat their customers like garbage, but also their employees. I was mercilessly mobbed till I left all cause I stood up to a racist manager! Boycott!… Read Full Review

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★☆☆☆☆

“Debenham charging high price for cheap products”

Written on: 12/08/2015 by yalom (1 review written)

I recently bought a Mantaray maxi dress from Debenham online. The discounted price was £36 & full price £45. The product is very shabby and cheap & no way could cost that much. This product is made in India & I can bet they won't cost more than £5 to import from India. People here in UK have no clue how much exaggerated & high price they are paying for a product which cost nothing at the origin. By look & feel of the product I can see Debenham is making a killing by selling such products… Read Full Review

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★☆☆☆☆

“Poor communication and only half of order arrived!”

Written on: 12/08/2015 by tobyedwards (1 review written)

We ordered two cabinets with Debenhams, costing more than £500. Several days later I kept getting missed calls from an unknown number - assumed it was a sales caller. After nearly a week, I called Debenhams who told me that the couriers (DX) have been trying to call me - they didn't leave a single voice message. I called them back, arranged a delivery date after finding out that they don't deliver on weekends! My wife waited in all day and only received the top half of each cabinet! She tried… Read Full Review

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★☆☆☆☆

“Rude customer services”

Written on: 29/07/2015 by 76Roberts (1 review written)

Rude customer services, have been yelled by sales supervisor! Will not buy again and will not recommend to anyone! My order was cancelled due to pricing error on debenham plus, I called to ask for help to re arrange and would of buy another item if not been barked by the person I dealt with from sales team. Being rude will not win you customers!… Read Full Review

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★★★★★

“John”

Written on: 28/06/2015 by Adalynn176 (1 review written)

I spoke to John on the telephone about an issue I had regarding ordering online. Most pleasant customer service advisor I have ever spoken to! So helpful and issue sorted within seconds!… Read Full Review

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★☆☆☆☆

“Quality dropping like a stone”

Written on: 06/05/2015 by disgruntld (1 review written)

I used to love debenhams due to the good customer service, slightly more mature staff and great quality products. That's changed! The last 3 items I bought have either been poor quality or have broken in some way. I tried to leave a polite but critical review on their own website about a product but they removed it. I bought some bathroom linen and had to take it back because it was filthy! Then a few months later bought a kettle which started leaking just out of warranty. No help there. Then… Read Full Review

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★☆☆☆☆

“Never again - recommend to avoid at all costs”

Written on: 18/02/2015 by 434Pratt (1 review written)

Don't shop with them - offers dubious, often varying prices in store and online. I took an item back in store which had been purchased online and it was half the price! If you contact customer service their response is basically 'couldn't care less', which is worse than the problem in the first place. Despite it being the main department store in my area I will not be bothering to use again. Someone needs to remind their Head Office who keeps them in a job and that manners and sorting out… Read Full Review

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★☆☆☆☆

“Awful please shop elsewhere ”

Written on: 06/02/2015

Please avoid ordering your appliances from debenhams . They offer top quality appliances and then get the chuckle brothers to deliver them !! Ordered 4 appliances at nearly 3k And they all arrived damaged , one was refused and the others were noticed damaged the next day . I complained to the so called helpline (no helpline more like ) they gave me the run around and after 10 weeks of emailing and ringing to complain they agreed to replace the damaged appliances . Then to top it all they… Read Full Review

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★☆☆☆☆

“Click & Collect, forget it!”

Written on: 19/12/2014 by barnygirl (1 review written)

Purchased 30ml Dior J'adore for £47 on 16th Dec 14, for delivery to Southampton store by 12.00 midday on 17th. Went to collect and was told that the item had not been delivered yet. No apologies, just told to come back later. On the way out of the store I went past the Dior counter and asked if there was any problem with supply. Assistant said not and checked if they had any in the stock room. They had 262 of the items in stock. However I was not able to have one of these items unless I was… Read Full Review

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★☆☆☆☆

“Absolutely useless and the customer service is non...”

Written on: 17/12/2014 by Justices433 (1 review written)

I have a e gift card that does not want to work online and by trying to sort it out bounced between departments for over an hour and still not resolved. useless no wonder no one shops there anymore… Read Full Review

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★☆☆☆☆

“ Do yourself a favour and NEVER shop at Debenhams again!”

Written on: 12/12/2014 by Avoid_Debenhams (1 review written)

Debenhams claim: Items will be delivered within four working days. The reality: Debenhams say the item is lost in transit after allegedly being dispatched two weeks ago. Debenhams claim: They 'expect to provide exemplary customer service'. The reality: They do not want you to contact them, other than by phoning an expensive profit-making telephone number to bring their mistakes to their attention at your expense, so they can make even more money from you. Debenhams claim: They can 'confirm'… Read Full Review

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★☆☆☆☆

“Appalling customer services. Never buying from them...”

Written on: 05/12/2014 by NikolaiNorris (1 review written)

I recently ordered some underwear online but before receiving them I found them cheaper elsewhere. That's ok I thought ill just return them when I receive them which I did. However 2 weeks later they sent the goods back to me because according to them it didn't meet their returns policy as there were no seals on the boxes. I phoned their customer services dept several times trying to explain that I had received them in that condition with no seals or tags on the packaging. After several calls… Read Full Review

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★☆☆☆☆

“shocking service at Deb Norwich store”

Written on: 06/11/2014 by 2qar7 (1 review written)

My letters of complaint sent yesterday! I have resorted to contacting yourself direct as I have been trawling through the Internet for the past 30 mins trying to find an option on your website to make a customer complaint regarding the customer service that I have received today in your Norwich store, my local Debenhams store, to find no option to do this? Today, having phoned Debenhams this morning, to confirm I can return a Delongi coffee machine I was bought as a Christmas gift from my… Read Full Review

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★★★★☆

“best shopping experience”

Written on: 19/10/2014 by angelamaddiemoobailey (1 review written)

I had a bra fitting at the Wimbledon store.The staff member that helped me was fantastic. Friendly,a ttentive, and i am very happy with my purchases. I would highly recommend visiting this store. We also enjoyed our lunch in the cafe. we were hoping to purchase pyjamas for an 11 yr old but sadly could not find any… Read Full Review

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