Debenhams Reviews

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★★☆☆☆
1.5 / 5
15% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

Debenhams is one of those shops that you could easily spend a whole day in and refurb the whole if your house if you're not careful! Do you like shopping at Debenhams? Share your experience and create a review to help other customers.
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Latest Reviews

★☆☆☆☆

“poor service”

Written on: 20/07/2014 by AidenWoods266 (1 review written)

I bought three items on the jewllery counter at the Bromley store on Saturday.I didn't like the attitude of the lady that served me.Unfortunately I had to take one of the items back today, and was served by the same surly lady.What a jobsworth! I was spoken to like I was a two year old child.Having been in the public sector myself, I know how trying it can be, but hey, if the jpb is too much, move over, and let somebody who is enthusiastic and keen take over… Read Full Review

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★★★☆☆

“Reneval offer sky high”

Written on: 06/07/2014 by Aleena1985 (1 review written)

Was with Debenhams for a year and requested renewal quote cos my insurance is due for renewal within next 3 wks. Got offer this morning £1493 for next year, when I am currently paying £683...had no claims while having insurance with them so its bye bye to Debenhams car insurance… Read Full Review

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★☆☆☆☆

“Avoid Debenhams store!!!”

Written on: 02/07/2014 by DenisaCh (1 review written)

I have to express my disbelieve and disappointment in this store. They left my parcels at my neighbour (who is a criminal) so i spent 6 days by knocking on his door, wrote him two letters. Made a four phone calls to Debenhams, wrote them three emails and NOTHING has happened. I have never experienced so unhelpful a poor "customer service". So 6 days later i have no parcels, no compensation, no a clear answer from the Head office and a criminal has not only my parcels (he is having an early… Read Full Review

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★★★★★

“5 stars for their online service”

Written on: 28/05/2014 by carriejones555 (1 review written)

I cant fault their online service. I look forward to when their service becomes entirely online as it is much better than the store service… Read Full Review

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★☆☆☆☆

“terrible security in harrow branch”

Written on: 20/05/2014 by nick777 (1 review written)

i was shopping with my mother in the harrow branch of Debenhams today. as we casually browsed the bags and clothes after a coffee in the café I noticed an angry heavy set looking guy in a dark suit with an ear piece follow us. with his arms folded and mean expression pointed directly at me he literally walked us out of the store. no wonder the store was dead with this type of attitude - never buying anything in there ever again!… Read Full Review

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★★★☆☆

“good but certain staff”

Written on: 18/04/2014

Well i went to the East Kilbride Debenhams in the town centre- customer service was lovely! always asking wether i needed anything or looking for anything in particular etc. As i was shopping i walked past the make up section and saw a muslim woman shopping with children. The song Katy Perry Dark Horse came on and i remembered the controversy about it being offensive to muslims. As the song came on a woman at the make up section looked at the woman and danced to the song turning it up saying… Read Full Review

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★★★☆☆

“Good and bad”

Written on: 10/04/2014 by jayinthebox (8 reviews written)

I went to return an item this January and because it was reduced by 50% plus, I was told that I could not get anything (including a voucher) unless I purchased something else. A printed policy statement at the tills said the opposite, but they refused to budge. Odd. Anyway to cut a long story short, it's not always the best. That said, it offers good value items and the online team is responsive. Like nearly all of the High Street stores though, they don't seem to accomodate order changes… Read Full Review

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★☆☆☆☆

“Abysmal Stock Control/Service”

Written on: 09/04/2014 by Salma1948 (1 review written)

No wonder Debenhams are not doing well. I ordered something from them which was showing as in stock online. They debited the money from my account but a couple of days later I received an email to say the item was not available, despite it still showing as in stock on the website. Their email suggested I re-order but I got the item from John Lewis instead. I have waited anything up to 10 days for things to arrive in store via their click and collect service. This is a ridiculous length of… Read Full Review

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Jayinthebox's Comment

Written on: 10/04/2014

I have had this happen to me too.

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★★★★★

“Regular Customer”

Written on: 08/04/2014 by chars54 (4 reviews written)

I regularly order from Debenhams online (as well as going into stores too) and have never experienced any issues. Deliveries are always fast and goods are always in perfect condition. Some other retailers could certainly learn from Debenhams!… Read Full Review

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★☆☆☆☆

“RUBBISH SERVICE”

Written on: 09/03/2014 by unhappycustomer45 (1 review written)

When visiting the store in Bedford on Saturday 8th march I was very disappointed with the service I received. I wanted to make a purchase for some foundation from the Dior make up counter. When I first arrived in store at 9.15 I was told the lady who ran the Dior counter wouldn't be there till 10am. So I returned at 10am to then be told she wouldn't be there till 10.30 as she was working till 7.00pm. I walked away quite annoyed, but was desperate to make this purchase on a foundation which is… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 08/02/2014

I went to the mac section a couple of weeks ago. And the staff were stood talking for about 15 minuets I looked at them several times and made it obvious I wanted attention and they ignored me and carried on talking.I then went to the Chanel counter the lady was not selling me the product at all I was looking for a bronzed and she just suggested one put it on my cheeks didn't tell me anything about the product. I have also had a lot of trouble with the ladies at the benefit counter I book… Read Full Review

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★☆☆☆☆

“appalling dodgy never shop at debenhams plus”

Written on: 26/01/2014

This is the worst ever retail service of my life. I bought a tablet for 219 pounds and I had to return it because I got another one as a gift at thr same time. I didnt even open the package and paid for its return myself via royal mail. When asked refund they won't refund me 219 pounds because I didnt agree to pay a 20 pounds charge. They weren't clear what this charge is for. All the person sending me messages was saying was 'please can you advise'. At on point they said it was because the… Read Full Review

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★★★★★

“personal shopping service”

Written on: 19/01/2014 by newjob (1 review written)

I had fantastic service from a personal shopping session at the Manchester store to choose some new work clothes for a new job. I was offered some great advice on my shape and size and offered some clothes to to try on that I wouldn't usually have picked off the racks. I went away with a selection of dresses, tops and skirts that I feel really confident wearing and will give me a great boost. Well within budget too and no pressure to buy any more than I wanted too or anything experimental or… Read Full Review

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★☆☆☆☆

“horrible unfriendly service!”

Written on: 18/01/2014

I am disgusted at the level of attitude three staff gave me upon my arrival at Debenhams! i almost always shop there and it is a shop where my family and freinds shop. however, with the level of rudeness and disgust the staff gave me i would never ever recommend debenhams to anyone. I needed a plastic bag because my bag was ripping, i was going to be late to a meeting, and i asked for a plastic bag, i said i would pay, they refused to provide me with a big, i bought a product they would not… Read Full Review

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★☆☆☆☆

“No refund on return”

Written on: 14/01/2014

I purchased 2 items early December, returned a dress that was a completely different colour to the images through my works post collection service, Debenhams haven't refunded my card and now claim they haven't received the dress and as I don't have a post office stamp for the return they wont do anything. Very annoyed at such as useless company and at the moment I'm £40 down, will be in touch with my bank tomorrow… Read Full Review

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★☆☆☆☆

“Stock availability.”

Written on: 10/01/2014

Debenham's have apparently had a very bad Christmas, so why don't they stock things customers actually want to buy? I recently found a website, internetbra.com which showed some absolutely beautiful Presence chemises and long nightdresses, but clicking through to Debenhams website showed that all the items had been "discontinued". Customer services say they will not be restocked. What they actually have on the website now is cheap, and looks it. Do they want to make sales, or not?… Read Full Review

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★★★★★

“No delivery”

Written on: 23/12/2013 by Goclodagh (2 reviews written)

Appaling, don't go there, ordered presents for my family for Christmas on 2nd dec , still hadn't got them on 21st so emailed customer service 3 times over next few days and got automated reply, I would have response in 5 days, Which would be 28th dec, so called customer care at my own expense(uk no) and was told id have my gifts on 27th dec, unacceptable, so cancelled my order, still waiting for my refund!!!! So if u have any sees do t even go there as I've had nothing but worry and expense… Read Full Review

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★☆☆☆☆

“AWFUL AWFUL AWFUL”

Written on: 21/12/2013

I ordered a gift voucher on the 8th November, it never arrived and after emailing the customer 'service' department I have received emails stating they will look into it and will get back to me. They never do and I am being passed from one department to another - basically they had my money and have no further interest. However I am not giving up. Went into a store and bought a voucher there and was served by an assistant who seemed annoyed I had interrupted her conversation with a fellow… Read Full Review

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★☆☆☆☆

“Passed from pillar to post, rubbish service”

Written on: 13/12/2013 by SWLondonrocks (1 review written)

Bought a John Rocha fur coat on 19 November, already defected at back where thread has come loose and button detail now hangs down. Rand head office, passed to Wimbledon who contradicted head offices stock checks as I wanted a replacement. Head office took no responsibility, said I would have to go to individual stores if a replacement available, rather than have it sent in the post. Rubbish service, rubbish dark, dirty looking stores, poorly trained staff who Farley put effort into the… Read Full Review

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★☆☆☆☆

“WORST CUSTOMER SERVICE!”

Written on: 12/12/2013

I've ordered a couple of shirts from Debenhams on the 5th of November, nothing has arrived more than a month later. I emailed several times and got auto response saying CS will get back to me within the next 3 to 5 days nobody did! I called 3 times and was told someone will get back to me in the next 72 hours nobody did! Debenhams won't refund either despite the fact I never received my shirts (not cheap!). I spoke to a "manager" who could not tell me anything! so much for being a manager with… Read Full Review

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