Screwfix Reviews - www.screwfix.co.uk

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Latest Reviews

★★☆☆☆

“Titan battery power tools from Screwfix”

Written on: 17/11/2014 by chrismill (1 review written)

As a DiY enthusiast, I have a range of tools. The cheaper end of the scale are my Titan tools,in the main I have found them to be fine it they are mains powered and for occasional use. I purchased a battery powered drill which worked well for just under a year, then a battery would not hold any charge. This was followed a short time later by the other battery. Unfortunately I reported the problem 2 weeks over the 1 year warranty and was told that Screwfix DO NOT SELL SPARE BATTERIES FOR… Read Full Review

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★☆☆☆☆

“Good Idea Appallingy Executed”

Written on: 08/10/2014 by whizzabout (0 reviews written)

I purchased this tipping garden trolley from Screwfix as I wanted something that could transfer things around and be easier to handle than the traditional wheel barrow. At £99 some may think it is cheap but it is a lot to me. It comes in a flat pack and has to be assembled . Discovering it was made in China made the fact that the pieces are quite difficult to fit together as they are not made very well was no surprise. The biggest surprise for a piece of garden equipment were the mild steel… Read Full Review

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★☆☆☆☆

“Missed another job!!!”

Written on: 15/06/2014 by zuPowers56 (1 review written)

delivery promised on thursday morning ready for my job on Friday, Thursday comes, guess what, no goods! called screwfix who said the order was cancelled!! I NEVER CASNCELLED THE ORDER SCREWFIX!!! Found in my opinion the most helpful company I have worked with in my 20 year history as a tradesman, OBAS UK in Preston. placed the order with them on thursday at 1:40 in the afternoon, I then called OBAS UK just to give myself peace of mind and they are so nice and promised my delivery would arrive… Read Full Review

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★☆☆☆☆

“Rubbish service do not use!”

Written on: 13/05/2014 by JamesManning (1 review written)

I ordered a product, 15%, so came to £79.99, which was correct discount, went to collect and it wasn't there at the branch, they had no idea why not and told me to go back another day, not happy about this, I thought might as well deliver now as missed the job, only to be told the order had been cancelled. Ok, I shall reorder, back to original price. Sent an email complaining, to be told it was an obvious pricing error and that I should have realised this, how?!?! So ye any promotion, may not… Read Full Review

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★★☆☆☆

“Screwfix, dont sell sink fixings!!”

Written on: 28/04/2014 by dmb1 (2 reviews written)

Why list an item on there website which they dont sell anymore and in my case its sink fixings lol, for a company thats called screwfix i think its quiet funny! Anyway off to B&Q then… Read Full Review

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★☆☆☆☆

“Website is Rubbish”

Written on: 11/04/2014 by Duke_Nukem (14 reviews written)

I tried to look at their products on-line (www.screwfix.co.uk - but it redirected to .com), and after a long wait it came back with a blank page except for a small area in the top left demanding that I either log in or register. Idiots… Read Full Review

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★★★★★

“hitachi drill”

Written on: 10/04/2014 by BroderickMcKinley (1 review written)

wat a little workhorse after looking at other reveiws went snd got mine st my local screwfix kinning park bargain at99 quid two li on battarys wat more do u need went back and ordered the 3ah battary!! get one u wont b dissaponted… Read Full Review

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★★★★★

“de walt dcd735l2”

Written on: 05/04/2014 by SkylarFigueroa114 (1 review written)

been a carpenter for 28yrs first time a have used a14.4 combi great machine bags of powee and tourqe and whith x2 3ah battarts the drill is a steal get one before the go at that price cant fuult it… Read Full Review

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★★☆☆☆

“Tried to palm me off with secindhand goos!”

Written on: 27/01/2014

I just popped into my local Screwfix in Kidderminster. I had reseved two F clamps. On inspection I noticed that the packaging on one of them had been opened and found that the internal packaging was missing. There was dirt on the handle, suggesting that it had been used. They didn't have any more, so I asked about a discount - they offered just 10% off. 10& discount for secondhand goods - I think not!… Read Full Review

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★★☆☆☆

“BE CAREFUL ABOUT A UNFLEXIBLE DELIVERY SERVICE”

Written on: 20/01/2014 by Pollonpri (1 review written)

It is ridiculous you cannot change or delete an order, even after seconds! I have changed address few months a go and I have made an order on the screwfix website, I have changed my address, but for some reasons it kept the new address only as delivery address. So the order was placed on the wrong delivery address. I called immediately to change it, but I was told it was impossible as the order will have to be delivered to the wrong address first and just afterwards I will be able to arrange a… Read Full Review

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★☆☆☆☆

“Useless, Useless, Useless”

Written on: 04/01/2014

Item bought online with next day delivery (before 6.30pm). Like most, had to stay home from work waiting for delivery. Item did not arrive. Call Screwfix who said item might still arrive after 6.30pm and to call back next day (Saturday) if still not arrived. Suggested maybe I could pick up myself from store? Uhm no ... the promise of free next day delivery was principle reason to order from Screwfix. Called Saturday morning and was told that item would arrive this day, and that… Read Full Review

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★☆☆☆☆

“Poor delivery service & terrible after sales care”

Written on: 11/12/2013 by KdataM (2 reviews written)

I ordered 4 items to arrive on a Saturday. The order was placed 1 week in advance therefore didn't expect any delivery delays seeing as they offer next day delivery as standard. However on the day of the delivery, only 3 out of the 4 items turned up. I specifically hired a plumber to fit and install the 4 radiators on Sunday therefore needed all items delivered on Saturday. The only solution Screwfix provided was to wait until Monday morning for the other item to arrive. as i had hired a… Read Full Review

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★☆☆☆☆

“Latest Order”

Written on: 11/12/2013

I have used Screwfix for many years now, and they use to be really good, but lately they never have enough stock to complete my orders, and I have ended up buying the items elsewhere on the internet. My latest order was ordered online to collect from a screwfix store 25 miles away, turned up this morning to be asked for proof of identity. On the online receipt it tells you to take your receipt and the card you paid for the goods with to the store as proof of who you are which I did, but the… Read Full Review

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Mrmister's Comment

Written on: 07/04/2014

Sounds familiar. When the Goddard Watts family owned the company stock levels, delivery times, quality and Customer care were never in doubt. Since B&Q took it over it's really never really come up to scratch.
'For delivery' stock is often very low or non existent. They remove products seemingly on a whim and delivery is hit and miss.
I've taken to paying slightly more for things and keeping my blood pressure down!

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★☆☆☆☆

“blatant lies”

Written on: 08/12/2013 by barrna (1 review written)

Erbauer ERF298MSW 165mm Sliding Compound Mitre Saw 24V We thought you would like to know that the delivery items in the order you placed on 06/12/2013 at 19:13 have been quality checked and packed, and are now on the way to you.(arranged to be off work for delivery) •When I phoned to aske about this order I was told that there was no stock so either this email is a blatant lie or one of there managers is not telling the truth . I then ordered one to pick up in store and went to pick it up no… Read Full Review

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★★☆☆☆

“Can be pricey and after sales service not great”

Written on: 02/12/2013 by JohnnyCyprus (2 reviews written)

I have bought many items from the Screwfix website over a few years, mainly because it saves me from having to drive around looking for various things that I need for my DIY activity. They do have a reasonable range for most of my requirements, so it is mainly about convenience. However I have found lately that the competition often better now, with more choice and better prices. The last item I purchases was a professional battery operated vacuum cleaner for cleaning up after jobs. It… Read Full Review

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★☆☆☆☆

“I will NEVER buy from screwfix again”

Written on: 26/10/2013

Ordered 2 radiators on Wednesday. Paid extra for the next day delivery service before 10.30am. Sent e mail saying they were on their way so took the morning off work but only 1 radiator turned up. The man from parcel force said he didnt know where the other one was and it wasn't his problem. Called screwfix who promised to track the missing radiator and get back to me but they didn't. I phoned up and was told it had been located and should be there the next day so took another morning off work… Read Full Review

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★★★★★

“Excellent Service”

Written on: 01/10/2013

I shop here regularly. I've had the odd problem with faulty products, but Screwfix have always put matters right without any fuss. The cost difference between Screwfix and rival companies is considerable, and they offer really good value for money. Staff are generally friendly and keen to help: they do not see their role as simply taking your money… Read Full Review

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★☆☆☆☆

“Screwfix Delivery to France”

Written on: 06/09/2013

I ordered a drill for delivery to France. Screwfix handed it over to Parcel Force who handed it over to their French counterpart GLS who supposedly couldn't find my house and returned the item to their depot in Bordeaux where it sat for 5 days. Screwfix emailed Parcel Force who did nothing! I emailed Parcel Force who very kindly sent me the GLS phone number and told me to ring them!! Neither of the 3 companies made any attempt to sort delivery for me. I instructed Screwfix to cancel order and… Read Full Review

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★★★★★

“TERRIFIC SERVICE.”

Written on: 14/07/2013 by RICBELL (1 review written)

THE SERVICE IS SECOND TO NONE, I USE SCREWFIX ALL THE TIME AND HAVE NEVER HAD A SINGLE COMPLAINT ABOUT THEM, THEY ARE QUICK AND REASONABLY PRICED, THE SHEAR AMOUNT, VARIETY AND QUALITY OF PRODUTS CAN NOT BE MATCHED BY ANY OTHER TRADE CATALOGUE THAT I HAVE EVER COME ACROSS.THE NEXT DAY DELIVERY SERVICE IS TOP NOTCH WHEN YOU ARE IN THE BUILDING GAME, BUILDERS MERCHANTS WOULD MAKE YOU WAIT AT LEAST A WEEK, IF YOUR LUCKY, FOR MOST PRODUCTS. OF COURSE I WOULD LIKE THINGS TO BE CHEAPER, WOULDNT WE… Read Full Review

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★★☆☆☆

“Not easy and not flexible ”

Written on: 28/06/2013

I wanted to order some things for some work going on at my house. I thought i would place the order from work and my builder can go pick it up. They dont allow this as the card holder has to be present, even though i have a long account history with them because of 'fraud'. Seems stupid as all other online order then collect services do this eg, tesco, johnlewis etc. They also refuse to reserve the order and they pay cash on collection. They should at least offer this to regular customers… Read Full Review

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Annoyed65's Comment

Written on: 04/12/2013

it does actually state when ordering that the card has to be presented and verifiyed-

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Nerav21's Comment

Written on: 04/12/2013

I ordered in store then had to go back twice, once to a different store and once to the same store. Was not mentioned to me then.

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Annoyed65's Comment

Written on: 04/12/2013

you dont need your card to verify if ordering in store you would have had your reciept

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Nerav21's Comment

Written on: 04/12/2013

well thats not what they said to me. Maybe the staff didnt know

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