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Written on: 10/12/2012
I used to love Dorothy Perkins, the clothes were cheap and of ok quality. Returning instore was alright so long you didn't buy a 'concession' brand. Having now moved to Australia I did really miss them so took advantage of times when they had free international shipping. However I will NEVER buy anything from them again due to my experience! I purchased a dress which arrived faulty (and was half price a week later). I could have lived with the price drop but not the gaping hole in the seam… Read Full ReviewVisit dorothyperkins.co.uk
Written on: 15/11/2012 by Yuka (1 review written)
Not happy at all with the customer service. I've sent three emails saying that I've paid three times for one item. I was told that the credit card had failed yet it went through and two paypal withdrawals have been made. I´m not saying it's their fault directly that I was charged but at least reply to my emails adn send my money back. I'm an overseas customer and don´t really want to call the UK. Happy woith the boots though adn the delivery time was accurate… Read Full ReviewVisit dorothyperkins.co.uk
Written on: 19/05/2012 by Aruns (2 reviews written)
Ordered online from DP about three weeks ago and not the first time that the delivery is delayed, this time its just not arrived yet. Every time I call customer service, they seem to not know beyond what I can see on the courier's tracking website.I am being told that I will receive the delivery "today" and hence I should wait, which has been the case for more than two weeks now. Emails are not getting any response from these guys. Will be very wary before shopping online with DP… Read Full ReviewVisit dorothyperkins.co.uk
Written on: 05/04/2012 by nickname (1 review written)
I just received my order from DP two dress and two pairs of heels. First on-line order with DP (I do loads of on-line shopping). Looks like they were thrown in a bag, very over sized bag and just sent! One dress wasn't even in a separate bag My heels were just wrapped in tissue paper that wasn't attached when I opened it so four heels waiting to stab my dresses and ruin them! Luckily didn't happen. One of my heels was a pale colour and has brown bits all over it not happy about that (looks… Read Full ReviewVisit dorothyperkins.co.uk
Written on: 27/10/2011
I saw all the adverts for 30% off at Dorothy Perkins so decided to shop online and buy lots and then send whatever I didnt like back. Website was fine, ordered my items no problem! The problem came when I returned items. One of the orders came in 2 bags as it was quite large! So I saw no problem sending 2 parcels back as it wouldnt all fit in one bag. How wrong I was! What an absolute nightmare! It was showing 'partially refunded' on the return tracking and it seemed as though one of the… Read Full ReviewVisit dorothyperkins.co.uk
Written on: 29/07/2011 by zaiee (1 review written)
I decided to choose to order Dorothy Perkins online as I shop their occasionally I found some very nice party dresses that I liked the look of. Normally I would have gone into the store myself, but as they were "online exclusives" I decided to go for this method. They arrived quite quickly, however when I opened the package I found that two of the three dresses I had ordered were not there. They had in fact sent me a (very ugly and cheap looking) strappy beach dress and a top instead -… Read Full ReviewVisit dorothyperkins.co.uk
Written on: 12/03/2011
Ordered a lovely dress but when it arrived (a couple days late) although the paper tag said it was a S/M the label clearly said M/L. I emailed (twice) explaining this problem. A week later I received an email
"We aim to get your order right every time but we do occasionally make mistakes. I am sorry for any inconvenience this has caused.
If we have sent you the wrong item, you can return it to us free of charge using the Freepost label we sent with your order. You will still need to request… Read Full Review
Written on: 09/02/2007 by Greta11 (1 review written)
I am an avid online shopper, as I can't take the hassle of car parking or waiting in long queues to buy stuff.
However, I wanted to visit Dorothy Perkins' showroom, and I did that some days ago. It is a not very far off from my place (15 - 20 minutes drive). I must say that I was fairy satisfied by their online service (delivery on time or it may be one two days here and there).
Dorothy Perkins is, to my mind, no way cheap, but fairly reasonable considering it is a known brand. However, I… Read Full Review
Written on: 11/09/2005 by Daisymay1946 (1 review written)
Living on the Isle of Wight we don't have the choice of mainland shoppers. Dorothy Perkins in Newport is in a very good situation thus bringing in, I imagine, a high number of Island shoppers, especially the young. Although not young I am attracted by the window displays and have ventured in a number of times to buy, always, I am afraid to say, being served by extremely bad mannered and totally unprofessional staff.......I am sure that all the staff cannot be rude and impatient but have yet… Read Full ReviewVisit dorothyperkins.co.uk
Written on: 01/07/2005 by Belle16 (102 reviews written)
Dorothy Perkins www.dorothyperkins.co.uk - I recently ordered a top from the Dorothy Perkins website as I had previously experienced good service in their stores and assumed their website would be the same...how wrong was I!
The top arrived promptly, which I was pleased about. As the top was too big, I then set about sending it back.
Seven weeks on, I am still waiting for my refund. I received an email from the company saying that they were unable to process the refund because of a problem… Read Full Review
As rated by our community of reviewers
" Do not buy from this site " Read More
Written by Dav1dMcNamara
" Great service " Read More
" Worst customer service ever " Read More
" Quick and easy " Read More
Written by KarmenMcclamma
" Unreliable company. Poor customer service. " Read More