Dorothy Perkins Reviews - www.dorothyperkins.co.uk

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Latest Reviews

“Customer Service is non existent”

Written on: 07/07/2014 by FernandoWright (1 review written)

Having made an internet purchase from Dorothy Perkins I tried to return the item to a store unfortunately they wouldnt accept this return so I had to return it by post. I forgot my password so reuqested another one which after attempting to login several times signed me out. I was told to ring customer services, easier said than doen. I tried at least 4 times and was on hold for over 20 mins each time therefore not only making me very annoyed it also made the return not worth returning as it… Read Full Review

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“voucher codes”

Written on: 21/06/2014 by KristopherBuchanan (1 review written)

entered a free delivery code and still got charged!!! contacted DP and they have taken 3 weeks to respond, using every excuse as i didn't enter a code, to looking at the wrong order number. they seem desperate for the £3.95 feel like telling them to stuff it… Read Full Review

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“Cancelled Code”

Written on: 18/06/2014 by Reed4 (1 review written)

I used a code to place an order on Friday giving me £25 off and free P&P. I received a conformation email. Three days later I have now received an email advising me they have cancelled my order due to the code having expired when I placed the order. This is obviously a blatant lie as I wouldn't be able to use it if it had expired - they had a glitch in their online system and are using it as an excuse to not honour the orders. The email is a 'do not reply' address and there is no explanation… Read Full Review

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“25 days waiting for my refund and counting”

Written on: 05/06/2014 by Murphyic468 (1 review written)

I have been a regular online customer of DP for years however that relationship has now ended. I returned goods on 10th may and had 1 of my 2 parcels refunded but not the 2nd (although they have confirmed they have received the 2nd). I have sent 2 emails and on both occasions been told that I have to wait 28 days before I can take this further. They were quick to take my money but reluctant to give it back. Plenty of competition out there so cannot be bothered anymore with DP… Read Full Review

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“U.S Customer, On Time Delivery”

Written on: 02/01/2014 by cindycity24 (1 review written)

I visited the Dorothy Perkins website after seeing one of their beautiful dresses featured on an MSN article. I fell in love with all the styles and deisgns. Some pieces are simple, some are quirky and some are so unique yet practical. I decided to order my New Year outfit at DP website. I am in the US and hadn't realized they were located in the UK until later. I ordered my items on a Thursday night (late maybe at 11PM).. I paid $30 to have it shipped within 4days. New Year Eve would be on the… Read Full Review

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“Spend your hard earned cash elsewhere!”

Written on: 25/12/2013 by Sham212 (1 review written)

I bought 2 pairs of identical pumps for work wear. Within the week, the sole of the pair of pumps came off. I decided to return BOTH pairs (I assumed that the same thing would happen to the other pair of unworn pumps, which still had the labels) When I went to return the FAULTY pair of pumps which tore within a week, I took my RECEIPT and the pumps to the store in Sheffield, The Moor and asked for a refund. THEY TOLD MORE THE PUMPS HAD BEEN WORN TOO MUCH!! Their customer service was… Read Full Review

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“Terrible refund service from Dorothy Perkins”

Written on: 16/11/2013 by sa-c (2 reviews written)

Returned some items on the 19th Oct, no refund over 3 weeks later, emailed to chase up, reply was I had to wait 28 days, so emailed them receipt of delivery anyway just to speed things up, as was pretty sure that after 28 days they would claim not to have received parcel back and ask for receipt. Got reply back to say they would look into it and get back to me shortly, but after another 24 hours no reply, so asked them if there was any further news, and this time reply said I would have to wait… Read Full Review

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“brilliant store ”

Written on: 23/10/2013 by kellysamuel (1 review written)

just want to say what an absolute pleasure it is shoping at this particular store,the staff are absolutely fantastic who always take time to help and really care about there customers,i only shop at this clothes store in aberdare and the staff are always helpfull and friendly i can honestly say i spend a great deal of money there because the staff are so friendly… Read Full Review

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“Zip broke on dress on arrival. ”

Written on: 27/09/2013

Ordered a dress for my daughter, we were all excited to receive the parcel, only to be very disappointed when we opened it. The zip on the dress was broken. This had came from the warehouse and hadn't even been checked before leaving, it was easily spotted as the zip was stuck half way down the dress and the dress was on a hanger so not exactly hidden.. My daughter was devastated as she wanted the dress for that evening, don't think I'll be trusting them again with my on line order. Come on… Read Full Review

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“Nice clothing, shame about some of the staff!”

Written on: 16/09/2013 by Sam92 (1 review written)

Went in to dp to find an outfit for wedding evening do. Upon finding two items I proceeded to the changing rooms to try items on. Was greeted by a young lady which was the best member of staff I came across at the store, she was smiling and looked to be doing her job. Once I had finished trying the items on she asked me if everything was ok and again with a warm friendly smile. I then went on to the checkout to which I was greeted with a grunt and member of staff seemed too busy talking to her… Read Full Review

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“the best dorothy perkins”

Written on: 09/08/2013

As allways when l shop at the dorothy perkins store in Aylesbury,they are allways on hand to help me choose the right clothes, A lady named Colette helps me and it never seems to much trouble for her. l really like the jeans they are a sood price and they fit really well. The only problem in the shop is the air conditioning is broken so it is uncomfortable to try things on and l feel sorry for the girls that have to work in there… Read Full Review

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“Rude arrogant staff”

Written on: 18/05/2013 by DBHat (1 review written)

I visited their bond street store this afternoon, in a rush to pick up a pair of earrings. I bought a pair only to return after an hour as I found a more apt pair in another store. I requested for a refund and I was rudely told by one of the staff that I should have asked about their refund policy before buying the earRings. I would have understood but this was after an hour! I was then told condescendingly that I need to know about hygiene which was flat out rude and hurtful. I explained that… Read Full Review

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Consumerrightshelp's Response to DBHat's Review

Written on: 09/06/2013

First of all- no shop has to give you a refund simply because you changed your mind. It is something most shops do for good customer service, but sadly people think it's their inheritant right.

Second of all- it's written on the back of the receipt that earrings are non refundable (unless faulty) for hygiene reasons. It doesn't matter how long you had them. Just in the same way that you can't return bikini bottoms with the hygiene strip removed.

Third of all- dp only limits this policy to earrings and bikini bottoms. Some shops won't refund ANY jewellery

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“Fab customer service”

Written on: 14/04/2013 by Mag000 (1 review written)

I've started using the Barry store in south Glamorgan,why-because of the customer care I get when I go in,it's excellent Service,the service I get from a young girl and the manager,he's called Garath,tbh I've never been to a shop Before and said how good it was to shop there until now,this is 1 place were ill be getting my clothes from now on,and the good thing to is if it doesn't look good on me the pair of them would tell u,and even go and ppick something else for me,and a lot of the time… Read Full Review

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“Terrific advice from Dorothy Perkins”

Written on: 14/03/2013

Having looked around the Stockton on tees store for a pair of jeggins with no luck, I asked One of the sales staff. She was so so helpfull. She not only took me to them, she spent the time to talk to me and give me an honest view of them. She was wearing a pair so got to see how they looked on a real women, and she went the extra mile telling me how to wash them and little details a younger staff member may not have spent the time doing. She made the shopping experience so much better never… Read Full Review

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“Did not received my order”

Written on: 01/03/2013

I have placed my order on the 6th of December and until this moment did not received it. I have tried to fill out the form provided on their web page, but I always receive just a notice about mistake and undelivered mail on my mail. Today I was trying to call them, but no one did not answer. Terrible, just terrible service, and I will never order through this web page… Read Full Review

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“shocked at the service”

Written on: 17/02/2013

Stood at the till waiting to be served,thought i must be invisible, there was only me there with 3 staff behind the counter. Then after what seemed forever the chap said u alright there. scanned the items brought up the wrong price on two items had to tell him he hed over charged me didnt bother him. Then on leaving the store the alarms went off, two guards come rushing over, took two try's to sort it while i stood on the steps.Wont be back… Read Full Review

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“Friendly advice”

Written on: 29/01/2013

Having looked around the Stockton on tees store for a pair of jeggins with no luck, I asked One of the sales staff Diane. She was so so helpfull. She not only took me to them, she spent the time to talk to me and give me an honest view of them. She was wearing a pair so got to see how they looked on a real women, and she went the extra mile telling me how to wash them and little details a younger staff member may not have spent the time doing. She made the shopping experience so much better… Read Full Review

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“Thieves”

Written on: 26/01/2013 by arcticrose (1 review written)

I wouldn't even give them 1 star If possible. I bought an item over a month ago and still waiting a refund, I am disabled and that money should have gone towards a gas bill, instead I froze this month while they are sitting on their warm backsides processing a package....what are they doing??? I can't deny I love their clothing but their customer service and returns policy is non existent. I will never buy from them ever again, I am very disappointed and am considering taking them on watchdog… Read Full Review

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“STEALING FROM U.S CUSTOMERS!!”

Written on: 17/12/2012

I placed an order with DP on December 4th and still have not received my package. Something told me to read the reviews after purchasing,which was quite backwards my behalf , and I really am shocked at all the reviews of them charging customers from the US and not sending off the product. I am convinced this is a scam website. I will follow up with fraud activity with my bank. I also read that they are erasing emails of complaints from thier Facebook and Twitter accounts . This is totally… Read Full Review

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“Bad post sale service”

Written on: 10/12/2012

I used to love Dorothy Perkins, the clothes were cheap and of ok quality. Returning instore was alright so long you didn't buy a 'concession' brand. Having now moved to Australia I did really miss them so took advantage of times when they had free international shipping. However I will NEVER buy anything from them again due to my experience! I purchased a dress which arrived faulty (and was half price a week later). I could have lived with the price drop but not the gaping hole in the seam… Read Full Review

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