Written on: 18/05/2013 by DBHat
I visited their bond street store this afternoon, in a rush to pick up a pair of earrings. I bought a pair only to return after an hour as I found a more apt pair in another store. I requested for a refund and I was rudely told by one of the staff that I should have asked about their refund policy before buying the earRings. I would have understood but this was after an hour! I was then told condescendingly that I need to know about hygiene which was flat out rude and hurtful. I explained... (read more)
Visit dorothyperkins.co.ukWritten on: 14/04/2013 by Mag000
I've started using the Barry store in south Glamorgan,why-because of the customer care I get when I go in,it's excellent Service,the service I get from a young girl and the manager,he's called Garath,tbh I've never been to a shop Before and said how good it was to shop there until now,this is 1 place were ill be getting my clothes from now on,and the good thing to is if it doesn't look good on me the pair of them would tell u,and even go and ppick something else for me,and a lot of the time... (read more)
Visit dorothyperkins.co.ukWritten on: 14/03/2013
Having looked around the Stockton on tees store for a pair of jeggins with no luck, I asked One of the sales staff. She was so so helpfull. She not only took me to them, she spent the time to talk to me and give me an honest view of them. She was wearing a pair so got to see how they looked on a real women, and she went the extra mile telling me how to wash them and little details a younger staff member may not have spent the time doing. She made the shopping experience so much better... (read more)
Visit dorothyperkins.co.ukWritten on: 01/03/2013
I have placed my order on the 6th of December and until this moment did not received it. I have tried to fill out the form provided on their web page, but I always receive just a notice about mistake and undelivered mail on my mail. Today I was trying to call them, but no one did not answer. Terrible, just terrible service, and I will never order through this web page. (read more)
Visit dorothyperkins.co.ukWritten on: 17/02/2013
Stood at the till waiting to be served,thought i must be invisible, there was only me there with 3 staff behind the counter. Then after what seemed forever the chap said u alright there. scanned the items brought up the wrong price on two items had to tell him he hed over charged me didnt bother him. Then on leaving the store the alarms went off, two guards come rushing over, took two try's to sort it while i stood on the steps.Wont be back. (read more)
Visit dorothyperkins.co.ukWritten on: 29/01/2013
Having looked around the Stockton on tees store for a pair of jeggins with no luck, I asked One of the sales staff Diane. She was so so helpfull. She not only took me to them, she spent the time to talk to me and give me an honest view of them. She was wearing a pair so got to see how they looked on a real women, and she went the extra mile telling me how to wash them and little details a younger staff member may not have spent the time doing. She made the shopping experience so much better... (read more)
Visit dorothyperkins.co.ukWritten on: 26/01/2013 by arcticrose (1 review written)
I wouldn't even give them 1 star If possible. I bought an item over a month ago and still waiting a refund, I am disabled and that money should have gone towards a gas bill, instead I froze this month while they are sitting on their warm backsides processing a package....what are they doing??? I can't deny I love their clothing but their customer service and returns policy is non existent. I will never buy from them ever again, I am very disappointed and am considering taking them on watchdog (read more)
Visit dorothyperkins.co.ukWritten on: 17/12/2012
I placed an order with DP on December 4th and still have not received my package. Something told me to read the reviews after purchasing,which was quite backwards my behalf , and I really am shocked at all the reviews of them charging customers from the US and not sending off the product. I am convinced this is a scam website. I will follow up with fraud activity with my bank. I also read that they are erasing emails of complaints from thier Facebook and Twitter accounts . This is totally... (read more)
Visit dorothyperkins.co.ukWritten on: 10/12/2012
I used to love Dorothy Perkins, the clothes were cheap and of ok quality. Returning instore was alright so long you didn't buy a 'concession' brand. Having now moved to Australia I did really miss them so took advantage of times when they had free international shipping. However I will NEVER buy anything from them again due to my experience! I purchased a dress which arrived faulty (and was half price a week later). I could have lived with the price drop but not the gaping hole in the seam... (read more)
Visit dorothyperkins.co.ukWritten on: 04/12/2012
it is beyond me that in this day and age a company could have such terrible customer service. I've sent three emails via the online form and never received a single response. unbelievable!! plus, as a US customer shipping takes forever unless you pay $30 and you have to pay for returns. I just don't see the point of shopping here. awful. (read more)
Visit dorothyperkins.co.ukWritten on: 04/12/2012
Ordered an item on Click and collect next day service (Saturday). Article didn't arrive at store until Monday - no good to me as it was too late and I can't get to local store in the week due to work. After being on hold to Customer Services for 47 minutes was told I can't have my money back for 10 days as the store keep any items not collected for 7 days before returning and then they will process a refund. They refuse to action the return unless I go to store and collect (read more)
Visit dorothyperkins.co.ukWritten on: 25/11/2012
I recently had an incomplete order from Dorothy Perkins and after 5 emails and 3 20 minute phone calls later I finally received an actual response rather than their previous automated responses. They were still "looking into matters" I had to wait over 3 weeks to finally be refunded after getting several confusing responses. I t was so frustrating when my matter was being dealt with by different people who quite frankly didn't have a clue what to do! Highly disappointing! (read more)
Visit dorothyperkins.co.ukWritten on: 15/11/2012 by Yuka (1 review written)
Not happy at all with the customer service. I've sent three emails saying that I've paid three times for one item. I was told that the credit card had failed yet it went through and two paypal withdrawals have been made. I´m not saying it's their fault directly that I was charged but at least reply to my emails adn send my money back. I'm an overseas customer and don´t really want to call the UK. Happy woith the boots though adn the delivery time was accurate. (read more)
Visit dorothyperkins.co.ukWritten on: 13/11/2012
I always love to shop with dorothy perkins especially clothes and jewelries because they look gorgeous and of good quality and fashionable with a very cheap prices (read more)
Visit dorothyperkins.co.ukWritten on: 29/10/2012 by heidifsas (1 review written)
I've only ever got DP items online, they all come very quickly via a courier and its trackable. It is an expensive shop but with the use of promo codes, sales and student discounts it can become affordable. My quibble is the sizing, using the online size guide I come up as a size 18 jeans but these are actually too big and end up falling down without a belt to hoist them up, so I recently ordered a 16 instead which are loads better - same with tops and dresses, I'm a size smaller than what... (read more)
Visit dorothyperkins.co.ukWritten on: 19/10/2012
Went into a store to be greeted by two members of staff one at each end of the store having very loud discussion. when my daughter went to take an item off a rail she was brushed aside by staff member hanging clothes back on the rail. When it came to paying for an item there were two staff members on till and two or three customers waiting. Having served one customer the staff member wandered off for a chat with the customer whom she obviously knew leaving another staff member having to... (read more)
Visit dorothyperkins.co.ukWritten on: 15/10/2012 by ericacaca (1 review written)
After reading these reviews I am surprised i live in the UK and have never had any problems with Dorothy Perkins. All issues have been redily sorted out by customer services they even assist you via facebook. It may take them a few working days to reply via email but this is to be expected and if necessary you can contact them via phone. Generally the products are fantastic and a good price. I would recommend this company to anyone who needs some good clothes at a sensible price. (read more)
Visit dorothyperkins.co.ukWritten on: 13/10/2012
I ordered some t-shirts and paid for fast delivery as I was going away. The parcel should have arrived on a Saturday and when there was no sign of it I tracked the parcel to find it had been delivered. I asked my neighbours and looked in the bin cupboard but it wasn't there(there was no card left through the letter box telling mem where it was). So I emailed them immediately. I just got a cirular-type reply telling me about tracking. I then emailed again and got the same reply. Instead of... (read more)
Visit dorothyperkins.co.ukWritten on: 13/10/2012
I ordered bridesmaid's dresses from dorothyperkins.com. I was excited because they were really cute, inexpensive, and I could get "free shipping". Yeah, I got the dresses and EVERY SINGLE ONE was the wrong size. Whoever packed that order was high because I did not get one thing that I ordered. The correct dresses, yes, but all of them were wrong. Also, I have been unable to get ahold of anyone to fix it. Worse online shopping experience I have ever had. Never again will I order from... (read more)
Visit dorothyperkins.co.ukWritten on: 11/10/2012
My shoes arrived in a wet,soggy and fallen apart box. When I took my shoes out of the box my shoes were very damp! I have used Dorothy Perkins online before and have had no problems. But this time I was so disappointed with the service I had been given. I have since returned the shoes as they were not in an adequate condition. (read more)
Visit dorothyperkins.co.ukWritten on: 23/09/2012
I live in the US and ordered some dresses with the "free shipping and tracking" promo. After a week I received an email stating that I owed an additional $70.00 for customs fees. No where on the website does it mention customs fees. I have sent three emails cancelling the order with no response from them and no contact telephone number. I will now contact my American Express card and stop payment. I'm out $200. Never again! (read more)
Visit dorothyperkins.co.ukWritten on: 20/09/2012 by freebirdwest
Not only was my order 2 weeks later than it said it would be - it was completely the wrong dress. I had to pay 10 bucks to have it shipped back to them. Also, they are only refunding me $39 of the $49 bucks I spent - not including the $10 I spent on shipping it back to them. I've sent 4 emails asking to speak with someone and to get a full refund seeing as this is not my fault, but no response. And no phone number? shady. Shoddy customer service, unfair return policy, and still waiting for... (read more)
Visit dorothyperkins.co.ukWritten on: 20/09/2012
I placed an order on the 3rd of September and on their site it says i will receive my order on the 17th of September.I am yet to receive my order.I have sent several emails to them but none have been replied..I cant believe a big clothing store such as dorothy perkins will be this shady.I wish i read all these reviews before placing on order.I am really worried right now (read more)
Visit dorothyperkins.co.ukWritten on: 17/09/2012 by LouiseSophia (1 review written)
I have ordered several pairs of jeans online from Dorothy Perkins over the past few months, as they do not stock all sizes in store. Until now I have been happy with purchases. Last week I ordered black skinny jeans and when they arrived I naively assumed that they would be like the indigo skinny jeans I had bought previously so I threw out all the return info etc. Tried the jeans on today.....They are awful. They are baggy at the knee, unlike the indigo ones and at the inner thigh one side... (read more)
Visit dorothyperkins.co.ukWritten on: 11/09/2012
Ordered a pair of shoes on next day delivery, and they didn't arrive. I sent three emails, no reply. I called customer service, they said their call centre aren't the ones who receive the emails, that's the London HQ and, I quote, "They're all useless"... He did me a refund of my delivery and promised to email me to tell me when the shoes were actually going to be delivered. Shockingly (not), he didn't and I still haven't received the shoes. Appalling service, rude staff and poor quality... (read more)
Visit dorothyperkins.co.ukWritten on: 10/09/2012 by maureen_ps (1 review written)
I am STILL waiting on a refund after two months! I would LOVE to know a phone number! I've emailed numerous times and nothing! Unbelievably BAD!!!! (read more)
Visit dorothyperkins.co.ukWritten on: 20/08/2012 by litchick
First, the clothes are adorable, and they run really great sales. I ordered once from them with zero problem and loved everything. Just ordered a second time and had a bit of an issue, though. It's difficult to track down the number for customer service, because none of the links for the number on their website actually lead anywhere (it's +44.1932.219380). The wait time is kind of ridiculous, but when I finally got through to someone she was helpful. It's added inconvenience when you're... (read more)
Visit dorothyperkins.co.ukWritten on: 14/08/2012 by KazLou67 (1 review written)
Ordered a dress 17th July via internet (taking immediate payment), asking for it to be delivered to our local store. Received e-mail saying it had arrived. Went to store - no record of it. So when we got home we tracked the item which had in fact been delivered and accepted to a store 1-2 hour drive away - completely the wrong store, we understood by DP Customer Services that store should not have taken delivery of the item when it was clearly labelled which store it needed to be... (read more)
Visit dorothyperkins.co.ukWritten on: 20/07/2012
I can't begin to tell everyone how much I HATE Dorothy Perkins. I ordered a dress 3 weeks ago (international) and it still has not arrived!! I've called Customer Service twice and emailed the webstie SIX TIMES and no one has gotten back to me! They say they can't track my order?! With the technology these days that is a LIE. They keep telling me to wait longer for my order and hopefully it will come. I will be going to my bank to tell them to dispute this payment because at this rate I... (read more)
Visit dorothyperkins.co.ukWritten on: 30/08/2012
I agree with you. I just wish I saw the negative reviews before I ordered from this website. My order is lost and the customer service is not replying to my e-mails (I e-mailed them three times so far). I contacted the post office in my country and they haven't received any of the ordered goods (the total value of which is almost 100 Euros). This is my second order from DP; the first one arrived on time. This also proves that there is no problem with my address or the fact that I am an international customer. The problem is with DP itself. Terrible website and even more terrible customer service! I
Written on: 20/07/2012
My order is 12 days late already. I lost hope that I will ever receive my package. None replies to my emails either. This company is a joke. (read more)
Visit dorothyperkins.co.ukWritten on: 20/07/2012
Agree! Late Order + irresponsible customer service! I placed the order on 8th July, n the auto-message told me that I will receive my order no later than 13 th August , I wrote to them ask the status of my order,they just revert with this formatted long message of how long each type of delivery may take.
The ridiculous message from them is:
f your order is being delivered to an address outside of the UK and was ordered on Standard Delivery, we would ask that you allow a minimum of 2 weeks for your parcel to reach you.
Written on: 19/07/2012
Ordered some sale items and wanted to return about £70 worth. packaged the return, as per their instruction and using their recommended courier service. 3 weeks later and the parcel never got there. Called the courier service (Collect+) and they said it was never picked up from where I dropped it off. Apparently my problem / contract is with DP so Collect+ cannot help or compensate in any way. Have emailed DP repeatedly and had no help at all. £70 down thanks to their shoddy service, with... (read more)
Visit dorothyperkins.co.ukWritten on: 17/07/2012 by 3612 (1 review written)
Have to say either the company do not have any staff to answer emails and phone calls or they sit around doing nothing. The customer services is appalling, no-one gets back to you. I returned an item over a month ago and I'm still waiting for my money back. They claim there is a problem, but in order for it to be looked into and sorted out, I (the customer) is expected to sit on the phone for an hour to get this resolved. They do not act... Would not want anyone to go through this and... (read more)
Visit dorothyperkins.co.ukWritten on: 12/07/2012 by Gaukhar (1 review written)
I placed an order (a maxi dress through international shipment delivery) and wanted to amend it to make sure that i get the parcel in time, as I was expecting an occasion in an upcoming future. Normally, plain shipment comes in 5 days. But ot secure mroe time I wanted to pay extra or cancel the shipment an hour after I had made an order online. There is no option that allows amending your shipment. So, i tried to contact the customer service through email and through their web page. Despite... (read more)
Visit dorothyperkins.co.ukWritten on: 01/07/2012 by lalina (1 review written)
I had placed an order late april, I was told I would receive it within 5 days but eventually I got it after 10 days. The item didn't fit, so I followed all the return instructions and returned it the next day (4th of may). Since I live in The netherlands I would have to wait up to 28 days from the day the parcel is posted for my refund to be processed according to their website. However, it is now the 1st of july; I still haven't got my money back and have never received any replies to my... (read more)
Visit dorothyperkins.co.ukWritten on: 26/06/2012
I've ordered 3 times from the website and paid express delivery (next day or nominated) all times. EVERY single time, the items have arrived 2-3 days late. I've called and email them and they can't give me a reason why the items/parcel is late. My fiance also had the same problem, and they said they would deliver the day after he called and he cancelled the order. THEN the items were STILL delivered even though they had been cancelled. The same happaned to my mom back in April, and she... (read more)
Visit dorothyperkins.co.ukWritten on: 08/06/2012
This is the first review that I've ever written, but I really feel like I need to warn people - don't order from DP online! 1. Placed an order, which arrived a week later, almost all of the items (10 out of 12) were the wrong size, and I got two dresses where I only ordered one. Wrote a complaint, was told I didn't need to pay for a return anyway. Replied I live in Germany, which is why it'd be quite a lot I'd have to pay for international return - no response. Called them, which cost me... (read more)
Visit dorothyperkins.co.ukWritten on: 23/05/2012
went into dp's at broughton park as I was visiting family in the area and was really impressed with the staff and the whole shopping experience, they could not have been more helpful in trying to get me a top, they phoned 3 stores, showed me something else as another option and suggested I try on line giving me the style no. A big thankyou for making a change for the better when shopping. (read more)
Visit dorothyperkins.co.ukWritten on: 21/05/2012 by nicilou1 (1 review written)
I placed a order in February and selected express delivery yet my dress was 2 days late but i let it slide as i thouht it was a one off. But how wron was I!!!!!! i placed another order for a shirt and once again payed the extra for express delivery. After waiting in the whole day no parcel arrived so i called and complained and was told my parcel was sent to the wrong depot and they dont know why,Not very helpful at all so i asked for them to find out when i will get my parcel, i was told... (read more)
Visit dorothyperkins.co.ukWritten on: 19/05/2012 by Aruns (2 reviews written)
Ordered online from DP about three weeks ago and not the first time that the delivery is delayed, this time its just not arrived yet. Every time I call customer service, they seem to not know beyond what I can see on the courier's tracking website.I am being told that I will receive the delivery "today" and hence I should wait, which has been the case for more than two weeks now. Emails are not getting any response from these guys. Will be very wary before shopping online with DP... (read more)
Visit dorothyperkins.co.ukWritten on: 18/05/2012
i received excellent customer service at store 0125from the Manager.She helped me choose several outfits giving me advice ina pleasant mannerI felt as if Ihad a Personal Shopper.Well done carry on the good work I will certainly return to shop in this store at Cameron Toll A satisfied customer. (read more)
Visit dorothyperkins.co.ukWritten on: 15/05/2012
Staff very helpful & willing to suggest alternative options when the item wasn't available when I needed it in a hurry. I'd let people know how helpful the staff are as word of mouth is always good PR. One negative I found that there are no stools in the fitting rooms which is a pain when you want to try shoes with an outfit in the fitting room rather than on the shop floor. (read more)
Visit dorothyperkins.co.ukWritten on: 14/05/2012 by lilie
It's been a month and I haven't got my order yet! What's even worse : I contacted them 3 times already and they didn't even contacted me back. Suffice to say, their service is terrible. DO NOT SHOP WITH THEM. (read more)
Visit dorothyperkins.co.ukWritten on: 17/05/2012
I am so much in agreement. A month and they have been saying the courier company has a backlog (HERMES that is!).
Called thrice and placed on hold for 30 minutes atleast! Have now requested a refund. Am very disappointed with DP service and delivery.
Written on: 11/05/2012
went in for a pair of lovely bargain shoes as there was 20% off and ended up getting a lovely pair of earrings in the sale for £2 with another pair FREE-good start to the weekend. (read more)
Visit dorothyperkins.co.ukWritten on: 07/05/2012 by Silkpyjamas
Having read some of the reviews on this site I felt I needed to add my support to DP. I appreciate the frustration of the international customers and this is something that they would need to look into. However as a customer in the UK I can't fault them. Several years ago their stock used to be incredibly boring but since their revamp I am spoilt for choice! As a 40 year old who wants to look stylish but not mutton it is perfect and my nieces in their 20s love it too! The online experience... (read more)
Visit dorothyperkins.co.ukWritten on: 05/06/2012
i have a question! Normally I'm a Large or a meidum at forever 21 and im not in the range of plus sizes, but there's this black dress i'm dying to have and it's 100% polyester, and it's now only available in 2x and 3x .Im a 36B in bra size, and 9 in jeans so even though im not in plus size clothing, do you think that a 2x in size from a dress in forever21 + would be too big on me?? I heard that forever21+ run sizes in junior + so it's smaller, i'm crossing my fingers hoping 2x will fit me!
Written on: 05/05/2012
i went into northallerton dorothy perkins today was very pleased with the look of the store very clean and tidy very friendly and helpful staff i was served by a lady called mandy who was pleased to help me with my needs .. i will be shopping in northallerton every time i need dorothy perkins and i will be telling all my friends what great service i got today. (read more)
Visit dorothyperkins.co.ukWritten on: 28/04/2012
When arriving at the store, all the clothes are arranged nicely and very attractive to the eye. There was plenty of room between the rails for me to push the pram. The staff were very friendly and always smiling which was nice. Once I found the style of dress I wanted (there's a lot of choice) they didn't have my size. I asked a very helpfull member of staff if they had the particular dress in my size, unfortunately they didn't. However the member of staff (I believe her name was eve) showed... (read more)
Visit dorothyperkins.co.ukWritten on: 23/04/2012 by Rajula (1 review written)
I ordered 2 dresses online, but I got a delivery of someone else's order 3 weeks later! Tried to phone customer service and I was 20th in the queue- was there for about half hour and gave up. Emailed them and still after 2 & half months they still have not sorted it out. Tried to call them again and it was constantly engaged! There is no other phone number to call and they still haven't refunded my money. Worst service I have ever seen! (read more)
Visit dorothyperkins.co.ukWritten on: 20/04/2012
I often shop in Dorothy Perkins stores but as I am abroad at the moment, I ordered online. Almost two months on, still no order, just a number of unanswered emails to customer service. After placing a comment on DP Facebook website, someone finally got back to me, but a month later, still no order, just a number of unhelpful emails in which they tell me that they are "investigating the matter with the couriers". No response to my request for a refund. I have now filed a Chargeback request... (read more)
Visit dorothyperkins.co.ukWritten on: 20/04/2012 by Michie333 (1 review written)
I order two pairs of jeans online, to be delivered to France. The expected delivery time was 5 days, but over a month later, i still didn't receive anything. I sent three emails to customer service over the following weeks, but didn't recieve any response. Some time later, a refund was placed in my account, with no email/call from them. This is highly annoying, as I have since been back to the UK, and would have bought my jeans there had I known that they were going to give me a refund. Very... (read more)
Visit dorothyperkins.co.ukWritten on: 18/04/2012 by cyn12345
I went into the store at Denton Crown point, the staff were very friendly and helpful. I was asked if I needed any help at the front, and the staff were polite both at the fitting rooms and the till. I haven't been into DP's for a while, and the stock was lovely, it seems that it has become more up to date! I will be returning soon! (read more)
Visit dorothyperkins.co.ukAs rated by real users
"Excellent quality of polo shirt" Read More
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Regipee's Comment
Written on: 31/07/2012
I agree. I've called and called with little help. The reps are so nasty. Do Not order from this company. It's not worth it.