La Redoute Reviews - www.redoute.co.uk

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★☆☆☆☆
1.3 / 5
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★☆☆☆☆

“poor”

Written on: 02/04/2014 by Woodruff1947 (1 review written)

LA redoute overcharged me for the items i ordered from last year. I regretting to used their offer buy now pay later. I always paid on time but they have this weird calculation even the staff couldn't understand.. I trying to close my account it seems no one could help me.. I always paid on time but this number still coming and sending in my account… Read Full Review

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★☆☆☆☆

“NO CUSTOMER CARE ”

Written on: 27/03/2014 by montyphython (1 review written)

I ordered two T-Shirts and a coat from La Redoute and the website would not work and so I used the customer services....I had a French lady who was very nice. After seven days my order still hadn't arrived I phoned them and they said my payment didn't go through. I asked why they couldn't have emailed and told me this as opposed to keeping me waiting but the English agent was very rude and offered no explanation... I asked to speak to a manager who was just as bad. I would recommend you AVOID… Read Full Review

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★☆☆☆☆

“The most frustrating website!”

Written on: 01/03/2014 by Gentrygu335 (1 review written)

Every time I try to order from La Redoute, I get to the checkout only to find that something is out of stock and that my discount coupon doesn't work. So frustrating! I've had enough - this company really needs to get its act together if it wants to keep customers… Read Full Review

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★☆☆☆☆

“worse company ever”

Written on: 18/01/2014 by dorothy2014 (1 review written)

i boughth coat and boots from this company its received after 2 weeks then coat was too small boots werent as required i sent it back to get exchange for coat and refund for boots its been more than 10 days i havent received anything .very bad customer services not helpful at all and they said i still have to wait another 10 working days before i get my coat until winter is over. i wont use this company ever again… Read Full Review

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★☆☆☆☆

“Never again will I waste time trying to order online”

Written on: 29/10/2013

Ok I have finally had enough of La Redoute Your site is not working yet AGAIN I have been trying to order 2 two jumpers Your Internet site hardly EVER works. 99% of the goods I order are "out of stock" Enough and goodbye. And would you believe it ! I can't even send this email ! Your site DOWN AGAIN rubbish But wait... I can send it to a review. La Redoute ...you are rubbish… Read Full Review

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★☆☆☆☆

“Passing off inferior goods”

Written on: 22/08/2013

I recently ordered a leather jacket, and paid for it up front. When it arrived it was completely crushed and creased all over, not only that, it was not the advertised product,the leather was inferior quality, cut shorter, pockets and sleeves quite different. I've seen better quality on cheap market stalls! I haven't ordered from them in over 3 years, as last time I ordered a dress and they sent what they said was a similar product, it wasn't, so I had to return it and seek a refund. Don't… Read Full Review

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★☆☆☆☆

“Dishonest and incompetent.”

Written on: 05/07/2013 by cdumonteil (1 review written)

My first bad experience was trying to buy a coat as the website would not record my details. I had to do it by phone. I eventually received apology plus £10 off for later. I have the delivery note with my Customer Number on it, but they no longer recognise it! Then I received a £50 off offer for my birthday, plus a'lunch set'. I sent off the order for an item that is still in their last catalogue and advertised by them on line. They sent my order and cheque back saying they had run out! I… Read Full Review

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★☆☆☆☆

“No 15 pounds off given as promised.”

Written on: 28/06/2013 by blackcat10 (1 review written)

I placed an order of 30 pounds or more and applied a code which gave me 15 pounds off, the code was accepted, when they sent my statement the discount had not been applied so i emailed them and paid what i owed, now they keep sendin letters demanding more money and putting charges on for non payment when i owe nothing. Never again… Read Full Review

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★☆☆☆☆

“always false advertising”

Written on: 16/05/2013

so many different promotion codes coming through week after week, never get the discount offered, there is always a catch, noone at customer services knows what there doing, there are rude unhelpful, talk over you, this is false advertising, and i am reporting them to trading standards and suggest all you out there do the same it is the only way to stop them, the goods (if you are lucky enough to get them) are of very poor quality, the offers are false the e-mails offering you £10 OFF as a way… Read Full Review

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★☆☆☆☆

“DO NOT BOTHER TRYING TO ORDER FROM HERE”

Written on: 19/02/2013

LET DOWN TWICE. LIED TO WHEN ASKED WHERE MY ORDER WAS AND TOLD IT WAS DESPATCHED. NO DELIVERY- SO CALLED-LEFT ON HOLD FOR 40 MINUTES. WHEN I GOT THROUGH- TOLD ORDER WAS CANCELLED !!!-NO EXPLANATION GIVEN.RE-ORDERED OVER PHONE- AND PRICES WERE DIFFERENT. LIE AFTER LIE WHEN I WAS CALLING. THEY HAVE DONE THIS TWICE-BOTH TIMES THEY WERE GIFTS- AND TO BE FAIR- NOT GOOD QUALITY ANYWAY. ABSOLUTE WASTE OF TIME. PLEASE TAKE NOTICE AND AVOID THEM. THEY WILL LET YOU DOWN I PROMISE. THEY ARE DISGUSTING AND… Read Full Review

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Aegj2002's Comment

Written on: 20/02/2013

I agree with this guy. Don't buy from this site even they suggest a free item, free p&p and free kiss. As I understood all of things that they want from customers is to go to their website, waste their time and improve their website's traffic.
And what they do is to offer deceptive voucher codes, increase the number of (virtual) members, decline the orders and sending "I apologize" and "I regret" emails.
I have never could order from their website.

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★☆☆☆☆

“Am I really expecting to get all my order for Xmas???”

Written on: 18/02/2013

Place an order for some Xmas gifts on 3rd December thinking I had placed the order in plenty of time. Hadn't shipped by 17th December and no information on the website. Now half the order looks like it has been shipped via Hermes but no tracking information and now its the 19th December. I assume the clothes that they haven't shipped haven't a cat in hells chance of getting here for my daughter who is 4 for Xmas day. I have only ordered from here once before and I should have learn't my… Read Full Review

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★☆☆☆☆

“never ever again”

Written on: 18/02/2013

I ordered over 100pound worth of stuff, waited for a month so I called customer service. they arrogantly and rudely said my credit has been declined, but when I told them I paid straight away I paid by card, they made me wait for 22 min more and eventually cancelled my order. they offered to put it through again and supposedly did. but I find out 2weeks later they didn't. I called again and they tell me they would refund my money...which they did...6 weeks later after 5 telephone calls… Read Full Review

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★☆☆☆☆

“liamandkatexxx”

Written on: 17/12/2012 by kateandliam.com (1 review written)

i placed an order for la redoute about three weeks ago, i still havent received my items. i looked on my account details and it still doenst say whether it has been dispatched or not. so i had no choice to ring them which they kept me on hold for half an hour and when i did finally get an answer they still didnt know when my items would arrive, my items are supposed to be presents but i dont know whether they will be here on time. so no i would not recommend this website it is terrible… Read Full Review

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Redcatsuk's Response to kateandliam.com's Review

Written on: 19/12/2012

Hi, sorry to hear that your goods have not arrived if you email your customer details to sharon.ingham@redcats.co.uk I will investigate further and contact you directly - thanks

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★☆☆☆☆

“FOREVER BLACKLISTED AND WILL NEVER SHOP FROM THEM EVER...”

Written on: 09/12/2012

CONTINUED TO OFFER PEOPLE FREE GIFTS LONG AFTER GIFTS ARE OUT OF STOCK. SENT CRAPPY BROKEN REPLACEMENT AND PRETENDS NOTHING'S HAPPENED. ORDERED MORE THAN A MONTH AGO AND STILL HAVEN'T RECEIVED ITEM. ALSO LIED ABOUT THE COMPOSITION OF THE JUMPER I BOUGHT (SAYS ON WEBSITE 27% WOOL BUT LABEL SAYS 0%). EMAILED THEM NUMEROUS TIMES AND ONLY GOT A FEW UNSATISFYING REPLIES. LITERALLY THE WORST ONLINE SHOP EVER… Read Full Review

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★☆☆☆☆

“don't deliver, finally refunds .. make you pay...”

Written on: 16/11/2012 by Monax (1 review written)

for something you never received in the firsst place. Magnificient. Really a shambles. Customer services a joke. Called and wrote, they were absolutely useless. You sometimes wait up to 14 minutes to talk to someone. They didn't know what to do or to say. The last straw is they didn't refund transport for the order I never received. Shame on you LA REDOUTE !… Read Full Review

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Redcatsuk's Response to Monax's Review

Written on: 16/11/2012

Hi, sorry to hear that you have not been refunded your delivery charge can you please send your customer details to myself Sharon.Ingham@Redcats.co.uk so I can investigate this further and contact you directly

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★☆☆☆☆

“what a shambles”

Written on: 03/11/2012 by marblecake22 (1 review written)

I have been ordering form La Redoute for over 10 years with no problems but my last order has turned into a nightmare. I ordered over the internet and due to a glitch my order came through twice.One at the reduced price I thought I was buying at and one at the full price. On calling the helpline I was told it was my fault because of the browser I used and the items had already been dispatched I would have to send the items at the higher price back. Ok, but instead of sending two parcels it all… Read Full Review

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Rapunzel28's Response to marblecake22's Review

Written on: 08/11/2012

I've just had a similar experience. I'm a long-time customer of La Redoute and suddenly found myself £80 down and no way to redress the problem. I had 4 items to return, including a pair of jeans where they'd sent the wrong size. I tried to do it online but the return request didn't seem to have gone through (obvs the 'wrong type of browser' like marblecake) so I rang up. Arranged for it to be picked up, filled in all the rather confusing gubbins (Boden do this so much better) and left it - rather nervously - outside the front door. A week later it disappeared, but I didn't get a receipt or anything. And that's it. I've phoned La Redoute a few times and had the same response. No proof, tough. Get the police to investigate. Needless to say I won't be shopping there again.

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Marblecake22's reply to Rapunzel28's Comment

Written on: 17/11/2012

Sorry to hear about your trouble too, rapunzel -my advice is to keep emailing them -I found I got more sense this way as I didn't have to wait ages on the phone to be spoken to like i was an idiot and it was all my fault! It seems to me once they start the ball rolling on an order they can't stop it . I couldn't understand why no one queried my order was a complete duplicate when it was packedwomen on the phone said ' no one sees the order' who is packing them then? Robots? Also i too found the returns system too complex and as they sent everything through on one invoice not 2 it was a nightmare working out which items to return. What ever happened to ' the customer is always right'? Especially loyal ones like us?

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Redcatsuk's Response to marblecake22's Review

Written on: 13/11/2012

Sorry to hear you have had problems with your order being duplicated, please send you customer details to Sharon.Ingham@redcats.co.uk and I will investigate further and contact you direct/

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Marblecake22's reply to Redcatsuk's Comment

Written on: 15/11/2012

After sending a stinking letter to la redoute they have now rectified my account. I don't know where the goods went to but they eventually turned up. Someone did ring me to apologise but I was surprised I wasn't offered any compensation for my time. I tried copying my letter to the lady named above and my email just kept bouncing back? I have settled my account and will not shop with them again. They have gotten too big and don't seem to be able to stop the process when things go wrong meaning the customer has to do all the leg work! As the other lady says other companies manage it?Their telephone staff need a lesson in politeness although I must say the lady who rang to apologise was completely different.

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Rapunzel28's reply to Marblecake22's Comment

Written on: 20/11/2012

Well done Marblecake, so glad your persistence paid off! This is quite a coincidence actually. I had given up on my £80 - I'm a freelancer and decided that the time it was costing me to pursue the matter was just throwing good money after bad. But after moaning to a friend at the weekend who told me to 'woman up' and not let La Redoute get away with it, I was literally just about to embark on the whole palaver again of finding emails etc when I saw that you'd replied to my comment - and had, as they say, a happy ending! Can you tell me who you wrote to?

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Marblecake22's reply to Rapunzel28's Comment

Written on: 22/11/2012

I wrote to a Customer Care Adviser. I also emailed their enquiries email that is listed on their contact details - mind you I had to resend several times when i did get an automated response a 'real response' was forthcoming within 24hours as they promised - good luck!!

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Rapunzel28's reply to Marblecake22's Comment

Written on: 23/11/2012

Many thanks Marblecake. I wrote via their Contact Us email yesterday and had an automated response, so I'm over the first hurdle! Will report the outcome here.

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Rapunzel28's reply to Rapunzel28's Comment

Written on: 04/01/2013

I thought I was getting somewhere with this when I got a reply to my 'Contact us' email on 29 Nov. A lady asked for details of the clothes I ordered. I duly sent them, in the body of the email and as an attachment. Two weeks later I got an email from a lady saying due to 'major technical issues' they can't open attachments, so can I fax the clothing details please. I replied pointing out that the info was in the body of the email anyway, but gave it a second time to save further delay. Since then, to nobody's surprise, silence. Judging from the other reviews, La Redoute is regularly taking and keeping people's money when it shouldn't. What on earth's going on? They used to be a reputable company.

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★☆☆☆☆

“Your order is cancelled when items are on sale!!”

Written on: 28/09/2012

I ordered some tops from LA REDOUTE. I had a brochure saying spend £30 and get £15 off, so I ordered 4 tops. On ordering the price jumped up from £7 each to £11-£13 each. I still placed the order thinking the money would come off as I entered the special code. I have waited for a week and a half. NO DELIVERY. I have looked at my order online and it says the tops are SOLD OUT!!! It let me place the order and pay. It also said 2 would be out immediately and 2 would be delivered in 2-3 days… Read Full Review

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★☆☆☆☆

“Rude customer service, dodgey ordering policy”

Written on: 13/09/2012 by poltergeistdani (1 review written)

I ordered a new autumn jacket from LaRedoute and paid the £3.99 for delivery only to still be waiting for my order to be dispatched a week later. I sent an email to customer services to find out what was going on only to get an auto response telling me that they would get back to me within 1 working day. 3 day later I'd still heard nothing. I called LaRedoute instead (and they have the absolute worst hold music I have ever heard, interspersed with an annoying voice telling me about all of… Read Full Review

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★☆☆☆☆

“CHEAP CLOTHES + DISCOUNT CODES THAT NEVER WORK!!!!!!!!”

Written on: 07/09/2012 by UIGBSNHDIRUFVGH (1 review written)

I'VE HAD AN ACCOUNT WITH LAREDOUTE FOR YEARS AND I SWEAR I HAVE NEVER PURCHASED ONE ITEM OF CLOTHING THAT I DID NOT RETURN TO THEM. THEY USE SUCH CHEAP FABRICS THE CLOTHES NEVER LOOK LIKE THEIR PHOTOS, THEIR SIZES DIFFER FROM ONE ITEM TO ANOTHER AND THEIR SO CALLED DISCOUNT CODES NEVER WORK!!!!!! I'VE RECEIVED DOZENS OF CODES OVER THE YEARS, I FOLLOW THEIR TERMS + CONDITIONS RELIGIOUSLY AND THEY STILL DO NOT WORK, NEVER, NOT 1… Read Full Review

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★☆☆☆☆

“shockingly slow service”

Written on: 25/08/2012

For £3.99 you would expect a reasonable delivery time...prepare to be disappointed. Won't be purchasing from La Redoute again… Read Full Review

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