La Redoute Reviews - www.redoute.co.uk

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★☆☆☆☆
1.4 / 5
123
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Latest Reviews

★☆☆☆☆

“Still no sign! ”

Written on: 04/07/2017 by Griffin124 (1 review written)

I ordered a pair of shoes on a Tuesday hoping they would arrive for the Friday. The description said 2-3days delivery. Over a week later still no sign. After ringing to see where they where the very laid back service advisor told me I should get them tomorrow maybe. When I asked why does it say 2-3 days delivery she said I don't know and apologised. Still waiting on delivery, won't be shopping here again!… Read Full Review

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★☆☆☆☆

“Sandal from coolway”

Written on: 18/06/2017 by Tia18 (1 review written)

I order from la redoute a pair of sandal from coolway. After 1 week of wearing them I realised last evening both of the sandal are broken in half,they need to go in aBen now. Very disappointed,very expensive too. Will not recommend to anyone. Them sandals looked nice but very bad quality… Read Full Review

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★☆☆☆☆

“NEVER ORDER FROM THIS COMPANY”

Written on: 05/05/2017

1 month and still no dress despite it being in stock at point of order. Called to chase and despite being promised an update, no update was received but was charged £5.48 for the call. Chased by email, got terrible copy and paste responses or no response at all. Now they have cancelled my order as they are not able to tell me when my dress will arrive. Also failed to confirm the customer complaint department details despite asking twice! Wonder whether I will get a refund or whether that's a… Read Full Review

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★☆☆☆☆

“stay away or enter at your own risk”

Written on: 22/02/2017 by cuteus (1 review written)

This company has two sites, a UK and an "international" site. I tried shopping in the UK for my grandchild (she lives in the UK), the same way I have done in several other UK sites. The order did not go through and all I got was that my card issuer declined to process payment. I tried a second time with same results. My other daughter decided to use Paypal and it apparently went through but I believe the payment will be credited eventually because I emailed this company to inquire why my card… Read Full Review

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★☆☆☆☆

“The worst company ever!”

Written on: 17/01/2017 by Bigboss73 (3 reviews written)

I have ordered a dress from La Redoute. I tracked the item and it said it is on its way to the local shop. Then I checked it again, it said delays wait for 24 hours. After 4 days still the same message. So I contacted the customer care after 2 days no reply. I decided to phone them which is not free!!!! They told me they can't help me I have to wait for the email. I received an email later on saying they shared my email with the correct department. Then another email to say they are looking… Read Full Review

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★☆☆☆☆

“What a shambles!!”

Written on: 18/12/2016 by 88Beck (1 review written)

Made an order for my children the end of November (Christmas presents) hadn't heard anything in nearly 3 weeks so rang them to find out my parcel was sent out and something went wrong with the delivery company (my Hermes) so the parcel was being returned to them and I couldn't have my refund until they received the parcel back! They asked if I'd like to re order but would have to pay again whilst I was on the phone and they couldn't guarantee that it would be delivered by Christmas needless to… Read Full Review

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★☆☆☆☆

“Such appalling Customer Service”

Written on: 02/12/2016

I have a billing address and a delivery address. I ordered a table. Received a planter but it did come to the delivery address. Arranged a courier collection for the return of the planter. Two day window for the collection to happen!!!! Outrageous. Courier was a no show. Great! Had a moan to La Redoute. No compensation for poor service offered. Was instructed to take it to a Post office. Re-ordered the table. Table arrived but this time to the billing address. Oh dear! Took it to the delivery… Read Full Review

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★★☆☆☆

“Takes 2 weeks to arrive ”

Written on: 27/10/2016

Firstly the order took over two weeks to arrive. The items were of poor quality as well as not fitting properly. I sent them back, but the refund has still not been credited to my bank after waiting another two weeks. This is not acceptable and I will NEVER order from la reroute again… Read Full Review

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★☆☆☆☆

“Never had a worse experience with online shopping....”

Written on: 19/10/2016 by BennettMcGuire (1 review written)

Never had a worse experience with online shopping. Very very poor customer service. I ordered a piece of furniture on the 22nd of September. Had it delivered by Panther on a day that we were not in as we couldn't get in contact with them to reschedule the redelivery. Panther ended up smashing the piece of furniture 9 days ago. I was asked to pay for a new piece of furniture to have a replacement, decided to cancel the order but I still haven't got my money back. Their customer service is… Read Full Review

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★☆☆☆☆

“Dreadful service”

Written on: 09/10/2016 by 152Reid (1 review written)

Ordered some trainers, and received a text a couple of days later saying there was a delay in despatch, a few days later another text saying they had been despatched, a few days later saying they wouldn't be long, a few days later (2+ weeks since ordering) I emailed asking where they were to be told they hadn't been despatched but would in in 7 - 10 days. These did not show as out of stock when I ordered and in this day and age 1 month delivery is just not on. What makes it worse is you have to… Read Full Review

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★★☆☆☆

“Sizing and quality totally hit and miss :(”

Written on: 14/06/2016 by Hurstrj322 (1 review written)

I have bought a few (a very few) ok items but the vast majority are returned. the sizing is always way off base for the UK either way too big or too small. The quality......... dear me that is a complete gamble with poor being by far the highest %… Read Full Review

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★☆☆☆☆

“DO NOT USE ”

Written on: 09/05/2016 by Daniellef2016 (1 review written)

I placed a order mistakenly, rang customer service within minutes, was told I could not cancel order, JOKE! Wouldn't recommend or use again. Why on earth can you not cancel a order within minutes or purchasing, now they say they will send item out then bring it back, I will be seeking legal advice if they even think or charging me a penny. Also I have asked to shut my account down, no email addresses provided for complaints. I have never dealt with such a poor company in my life. DO NOT USE!!… Read Full Review

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★☆☆☆☆

“Website won't process order but have pending payment...”

Written on: 26/04/2016 by williams99 (1 review written)

I tried to place an order on their website. When I put in my payment details and verified with my bank, I was taken back to their site where it said "order confirmation failed". My bank account, however, had a pending payment on it for the order. Contacted La Redoute who said they hadn't received the order. I tried it again and the same thing happened. My bank won't cancel the pending payment before 7 days. If in that time La Redoute don't take the money, I get it back. But for 7 days I'm… Read Full Review

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★★★★☆

“good quality, fast delivery”

Written on: 06/02/2016 by Whiteao412 (1 review written)

I've placed 5 orders over the last 6 months and only one item had to be returned (wrong item sent). Before Xmas, I ordered a coat which was half price but my daughter 'borrowed' it and has lived in it since so 2 days ago I ordered another (£10 cheaper thx to current promo). Today, I collected the coat from local shop. 2 days delivery for a coat reduced from £70 to £22.05 is a good deal for me. Only complaint is their credit limit which only seems to increase if I order a few pounds… Read Full Review

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★☆☆☆☆

“Irresponsible Customer Service & Unreliable Delivery”

Written on: 06/02/2016 by Stack478 (1 review written)

I ordered a coat in Nov 2015 which i had to return as it was too loose for the size. It took me 2 months to receive my refund and that after sending 2 emails and making 3 phone calls. Recently, i bought a gift for my husband and waiting for three weeks to come, i realised the purchase has been cancled without any notification or reason. Very unreliable service and terrible delivery, will never buy anything from La Redoute again… Read Full Review

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★☆☆☆☆

“Great bargains.. until they can't deliver”

Written on: 07/01/2016 by DustinWarner496 (1 review written)

Ordered a few items, seemed a good deal, some of the order arrived within a couple of weeks, the last item 8 weeks on, still undelivered and on back order. This is despite showing as in-stock at time of ordering. This shows a real problem with this companies stock and order management. Customer services quick to respond but don't address the fact that their website does not accurately reflect what they can deliver. Would certainly not bother to use again… Read Full Review

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★☆☆☆☆

“What else would you expect?”

Written on: 02/12/2015 by uwGordon426 (1 review written)

It's a French company and so they have a strange view of customer service. i.e., they are doing you a favour selling to you. It all comes from the culture of nationalised industries. They basically take the line of that's the service like it or lump it… Read Full Review

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★★★★★

“Sweater containing Alpaca wool. ”

Written on: 19/11/2015 by Clay245 (1 review written)

I found this sweater particularly cosy. Living in Scotland I need to be well clothed. It is also very snug & well fitting & I have seen nothing like this anywhere or in any other catalogue. When it is laundered it comes out beautiful & soft. La Redoute always has unusual &attractive clothing & although most of your fashion is for the younger woman, even someone of my age can usually find something suitable. Long may you reign La Redoute. A word of praise for your telephone staff -they are very… Read Full Review

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★☆☆☆☆

“wont use again!”

Written on: 06/07/2015 by 237Thorpe (1 review written)

really bad customer service, offer promotional free gifts which don't arrive then offer £10 disc on next order (to get you to order again with them perhaps??) through post which doesn't arrive and if you chase them take ages to get back.. product description very poor.. tankini advertised however is only the top not the full tankini and overall product quality not value for money!… Read Full Review

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★☆☆☆☆

“WEBISTE THAT DOES NOT WORK.”

Written on: 05/07/2015 by JonahWarren (1 review written)

Their website does not give you the option to browse beyond page 1 of every section.Therefore it is impossible to shop with this company as there is not choice.I alerted them to this but I have been waiting 7 months for their website to work.I have used several different browsers and still their website is not compatible with internet explorer or firefox.The company have no idea why their customers cannot browse beyond P1 but have made no steps to resolve the issue. I have ceased trading with… Read Full Review

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