Written on: 16/05/2013
so many different promotion codes coming through week after week, never get the discount offered, there is always a catch, noone at customer services knows what there doing, there are rude unhelpful, talk over you, this is false advertising, and i am reporting them to trading standards and suggest all you out there do the same it is the only way to stop them, the goods (if you are lucky enough to get them) are of very poor quality, the offers are false the e-mails offering you £10 OFF as a... (read more)
Written on: 19/02/2013
LET DOWN TWICE. LIED TO WHEN ASKED WHERE MY ORDER WAS AND TOLD IT WAS DESPATCHED. NO DELIVERY- SO CALLED-LEFT ON HOLD FOR 40 MINUTES. WHEN I GOT THROUGH- TOLD ORDER WAS CANCELLED !!!-NO EXPLANATION GIVEN.RE-ORDERED OVER PHONE- AND PRICES WERE DIFFERENT. LIE AFTER LIE WHEN I WAS CALLING. THEY HAVE DONE THIS TWICE-BOTH TIMES THEY WERE GIFTS- AND TO BE FAIR- NOT GOOD QUALITY ANYWAY. ABSOLUTE WASTE OF TIME. PLEASE TAKE NOTICE AND AVOID THEM. THEY WILL LET YOU DOWN I PROMISE. THEY ARE DISGUSTING... (read more)
Written on: 18/02/2013
Place an order for some Xmas gifts on 3rd December thinking I had placed the order in plenty of time. Hadn't shipped by 17th December and no information on the website. Now half the order looks like it has been shipped via Hermes but no tracking information and now its the 19th December. I assume the clothes that they haven't shipped haven't a cat in hells chance of getting here for my daughter who is 4 for Xmas day. I have only ordered from here once before and I should have learn't my... (read more)
Written on: 18/02/2013
I ordered over 100pound worth of stuff, waited for a month so I called customer service. they arrogantly and rudely said my credit has been declined, but when I told them I paid straight away I paid by card, they made me wait for 22 min more and eventually cancelled my order. they offered to put it through again and supposedly did. but I find out 2weeks later they didn't. I called again and they tell me they would refund my money...which they did...6 weeks later after 5 telephone calls.... (read more)
Written on: 17/12/2012 by kateandliam.com
i placed an order for la redoute about three weeks ago, i still havent received my items. i looked on my account details and it still doenst say whether it has been dispatched or not. so i had no choice to ring them which they kept me on hold for half an hour and when i did finally get an answer they still didnt know when my items would arrive, my items are supposed to be presents but i dont know whether they will be here on time. so no i would not recommend this website it is terrible. (read more)
Written on: 09/12/2012
CONTINUED TO OFFER PEOPLE FREE GIFTS LONG AFTER GIFTS ARE OUT OF STOCK. SENT CRAPPY BROKEN REPLACEMENT AND PRETENDS NOTHING'S HAPPENED. ORDERED MORE THAN A MONTH AGO AND STILL HAVEN'T RECEIVED ITEM. ALSO LIED ABOUT THE COMPOSITION OF THE JUMPER I BOUGHT (SAYS ON WEBSITE 27% WOOL BUT LABEL SAYS 0%). EMAILED THEM NUMEROUS TIMES AND ONLY GOT A FEW UNSATISFYING REPLIES. LITERALLY THE WORST ONLINE SHOP EVER. (read more)
Written on: 16/11/2012 by Monax
for something you never received in the firsst place. Magnificient. Really a shambles. Customer services a joke. Called and wrote, they were absolutely useless. You sometimes wait up to 14 minutes to talk to someone. They didn't know what to do or to say. The last straw is they didn't refund transport for the order I never received. Shame on you LA REDOUTE ! (read more)
Written on: 03/11/2012 by marblecake22 (1 review written)
I have been ordering form La Redoute for over 10 years with no problems but my last order has turned into a nightmare. I ordered over the internet and due to a glitch my order came through twice.One at the reduced price I thought I was buying at and one at the full price. On calling the helpline I was told it was my fault because of the browser I used and the items had already been dispatched I would have to send the items at the higher price back. Ok, but instead of sending two parcels it... (read more)
Written on: 31/10/2012 by pavarottiparrot
I ordered 3 items of clothing to wear together, as they made up a complete co-ordinated outfit. One item was out of stock and not available for at least 3 weeks. Another item was no longer available. So, of course, the third item is no use to me on it's own. However, they have sent it to me and charged me for it, as well as charging £3.99 p&p Now I have to return it. Do they refund my payment and p&p? Do I have to cancel the item that should be in after 3 weeks? Will they charge another... (read more)
Written on: 28/09/2012
I ordered some tops from LA REDOUTE. I had a brochure saying spend £30 and get £15 off, so I ordered 4 tops. On ordering the price jumped up from £7 each to £11-£13 each. I still placed the order thinking the money would come off as I entered the special code. I have waited for a week and a half. NO DELIVERY. I have looked at my order online and it says the tops are SOLD OUT!!! It let me place the order and pay. It also said 2 would be out immediately and 2 would be delivered in 2-3... (read more)
Written on: 13/09/2012 by poltergeistdani (1 review written)
I ordered a new autumn jacket from LaRedoute and paid the £3.99 for delivery only to still be waiting for my order to be dispatched a week later. I sent an email to customer services to find out what was going on only to get an auto response telling me that they would get back to me within 1 working day. 3 day later I'd still heard nothing. I called LaRedoute instead (and they have the absolute worst hold music I have ever heard, interspersed with an annoying voice telling me about all... (read more)
Written on: 07/09/2012 by UIGBSNHDIRUFVGH
I'VE HAD AN ACCOUNT WITH LAREDOUTE FOR YEARS AND I SWEAR I HAVE NEVER PURCHASED ONE ITEM OF CLOTHING THAT I DID NOT RETURN TO THEM. THEY USE SUCH CHEAP FABRICS THE CLOTHES NEVER LOOK LIKE THEIR PHOTOS, THEIR SIZES DIFFER FROM ONE ITEM TO ANOTHER AND THEIR SO CALLED DISCOUNT CODES NEVER WORK!!!!!! I'VE RECEIVED DOZENS OF CODES OVER THE YEARS, I FOLLOW THEIR TERMS + CONDITIONS RELIGIOUSLY AND THEY STILL DO NOT WORK, NEVER, NOT 1... (read more)
Written on: 13/07/2012 by oldskoolmacboy (1 review written)
Been waiting 7 days for a coat to arrive. Still no sign of it turning up. The problem I have is that I paid 3.99 for delivery, it would have been OK if it was free. That's not good enough in this day and age. To compare, since I ordered the coat I have ordered and received an iPhone from O2 and clothes from Burton, all ordered after I ordered the coat from La Redoute. (read more)
Written on: 11/07/2012
I placed order with Laredoute twice and twice I received wrong size!!!! They have big problem with the sizes, they admit it but do not correct! I based my choice on their Size Guide, which appeared to be wrong. When I spoke to their customer service it has been acknowledged. If you order with them, call them first to confirm the sizes!!! I am very disappointed, after the first time I decided to give them another chance....but no more. Good Luck! PS Prices are good (read more)
Written on: 27/05/2012
Its very difficult to find the correct sizes with la redoute - you can be a 8 in one type of shirt and a 12 in another. Tried to do returns and they asked to take more money out of my account, sounded quite suspect, didnt go through with it as I thought my chances of getting my money back sounded slim. id go shopping in a shop where you can try things on and be sure, if i were you. (read more)
Written on: 24/05/2012 by Beachie
I have been charged by La redoute on my credit card for a Coat I purchased over the phone which was to be delivered on the Friday I rang La redoute twice they had no record of my order and as I was using an Australian credit card it was apparently not registered in England. I am now £83.49 out of pocket as this was done over the phone and I never received a confirmation e-mail. (read more)
Written on: 23/02/2012
I placed an order. to receive £15.0 off. Then when i looked at my account again a third had been cancelled no stock(didnt say at the time) also the bath tidy was a special item cant use discount for this.I am still having a row with them now.They have tried every trick in the book, it was in a sale/speacial item/web order etc.I have said it is nothing of the sort! amend my account or i will report you for false advertising and close my account. NEVER AGAIN Wish i didnt want the bath tidy... (read more)
Written on: 09/01/2012 by Jodz90 (3 reviews written)
I wanted to order some summer clothes for a february holiday, as no where currently stocks any, its just the remains off all the winter sales that's left everywhere. Anyway, found some lovely things on la redoute. Found a fab £15 discount off orders £20 and over, found then that discount is not valid on approx 80% of their stock! Seemed to be valid on the things that were way overpriced no one would buy anyway! Like £39 for a cheap vest top! I entered something else that should have been... (read more)
Written on: 15/09/2011 by lisadancer (6 reviews written)
La Redoute have stylish, affordable clothes. The sizes are rather large compared to other places that I shop at. I normally wear an 8/10 from high street shops but require a 4/6 in Laredoute clothing. I can deal with that though. My main bug bear with this company is that delivery is so slow! It's time to get into the 21st century La Redoute! When you consider that you can order clothes from almost any clothing retailer and receive them in a matter of days, to have to wait weeks seems... (read more)
Written on: 01/06/2011 by Lily
Still waiting for my order which is now over two weeks late, that's just the start. Queried the delay both attempts via email and phone haven't yet had any response. Just checked my account with them to find that I have been charged twice for the same order and the free incentive has been removed. Time to take things another step further. (read more)
Written on: 12/04/2011 by justanothercustomer (1 review written)
I ordered two pairs of boots costing over £200. The website order tracker did not work so I rang customer services and was told the parcel had been sent but they didn't know when it would arrive. I waited. When it arrived I found that the boots were far too big even though they were my size. I called customer services and asked to exchange one pair and return the other. The customer service person asked me to pay for the new size again. I was told I had paid for the size 40 not the size 39!... (read more)
Written on: 11/04/2011 by kerrystevens (1 review written)
I have shopped at LaRedoute for years, on average I have always been delighted with my purchases. I have only recently experienced dissapointment in some items of clothing. However, as the majority of the, shoes, clothes. lingere etc has been of good quality I shall continue to shop with them. As for delivery, I am always surprised at how
quick they arrive!
The items of clothing I was dissapointed with creased very badly, it may be helpful to have known this before purchasing?
Written on: 26/03/2011
I keep receiveing opecial "discount cdes" However every tme I try and ordder with these codes the "goal post" changes and stock is not included!! Recently including an item in the catalogue which when I tried to order on line it was suddenly an "on - line special" therefor not included in ""offer""How ?? (read more)
Written on: 23/03/2011
I ordered clothing for me and my husband. His were OK (you can't go too wrong with basic undies and T-shirts, really), mine were terrible; really badly made and cheap looking. I sent the latter back.
As part of my order I was told I would be receiving a free trench coat as a gift. It never came. I'm still waiting. In fact, La Redoute has promised to send me a £10 voucher as the coat is no longer available and for the inconvenience. Again, I'm still waiting ... almost four months after... (read more)
Written on: 21/03/2011 by Palmhouse (1 review written)
I am very, very pleased with a leather jacket I purchased as a sale item. It is just what I have been looking for for ages, it fits well, is stylish and, best of all, it is an absolute bargain.
I ordered a size 18, or 42 as I am large chested. At first I thought that it was too snug, but, it is actually a perfect fit and light in weight which makes it perfect for spring or cool summer nights.
I was also most impressed by the swift delivery.
I love the colour because it is grey with a few... (read more)
Written on: 18/02/2011
They don't even deserve the star I was forced to give them. The deliveries are always late, the quality of the clothes is very poor and the clothes rarely fit! If you are after fashion at affordable prices and similar quality, you are better off shopping in shops like Primark, H&M, Tesco's, Mango or Zara. And you can even shop on-line now at H&M. I don't see the point of La Redoute. You have to wait so long for your goods and usually they are a real disappointment, nothing like the... (read more)
Written on: 06/01/2011
Me again - sorry to sound boring but have just taken delivery of a pair of Doc Marten style shiny ankle boots and two asymetric cardigans. Once again, absolutely no problems with delivery, quality or price. Perhaps it varies according to where you live? I will continue to shop at La Redoute and would urge anyone who hasn't tried them to give them a go - your experience may turn out as consistently good as mine.
Jill Grant (read more)
Written on: 05/01/2011 by Faydavies (1 review written)
My first and last time buying from LaRedoute. I ordered pyjamas szie 14, they were too small, it said 12/14 when they arrived. I rang about this, they said I needed 14/16. They sent a 'replacement' the samde size, 12/14. Rang again, man apologised, said the web site sizing was wrong, I needed 16/18 for size 14. They arrived, too big, but kept them to save trouble. I had paid by credit card and was not to order again from LaRedoute as the sutff was not my style or fit.
I kept getting... (read more)
Written on: 03/01/2011
I was astonished at some of the negative reviews here. I have been a customer of La Redoute since 1998 and have never had the slightest problem with either quality of goods, returns or prompt delivery - these days I order via the website and find this straightforward. I love the clothes; stylish and edgy and ideal for me as I am someone who hates fussy prints and wrapover dresses! Shoe sizes are a bit haywire so I have learnt to order a size larger than normal.
Jill Grant (read more)
Written on: 19/12/2010
Never have products in stock and when they apparently did they managed to send the complete wrong product. I had reservations using this joke of a company but I decided to take my chances. I wish I hadn't!!! Customer service involves at least 10 minutes of waiting in a line.
Save yourself the hastle and go elsewhere! (read more)
Written on: 17/12/2010
LA RUBBISH is so true, ordered a jumper for my husband in November for Christmas, Still waiting. They have cancelled the order once with out telling me. re ordered still waiting. Also ordered 2 items for me, still waiting for those and said delivery 2-3 days!!! HA! AVOID! customer service useless only get through when you press 1. Also very snotty! (read more)
Written on: 16/12/2010
These are my thoughts:-
Here we go again, I swore I would never use La Rubbish (as it appears to called now) again but hey ho at least their Marketing hits the button.....
Silly, stupid, idiotic ME. Mmm apparently my order has been dispatched via Hermes their courier but no tracking number given but def. with Hermes, so I am told by their Customer service and with them since 16th December 2010. Also apparent email sent to me on 15th, well havent received an email and dont expect to and as... (read more)
Written on: 13/12/2010
Worst webiste i have come across, i ordered a winter jacket 3 weeks back expecting it to come in a weeks time, i am still waiting and aboev it when i called them to check when i can i expect to receive it, they cant tell me when as the goods are in transit (ven after 3 weeks) from France (may be its walking) and they dont know when it would arrive, one asking whether when received they could forward it by same day courier, they cant do that either as 3-5 days is the onlyu delivery they... (read more)
Written on: 27/11/2010
Oh man I wish I had read this site before I tried to shop at La Rubbish. I ordered maternity clothes - leggings, tighes, a smock.
The leggings turned up and are size enormous, great baggy elephant skins, very unflattering but at least cheap and useful for pyjamas I guess.
The blue tights are green - and not maternity tights but just normal size large tights.
Still waiting for two other pairs of tights, and the silk smock, six weeks later. No response to my emails, I would phone but... (read more)
Written on: 19/11/2010
I`ve had all of the problems the others write about on this site, with la redoute... There is one difference. I am in Norway, and the horrible customer service is the same here as in the UK. So; horrific customer service, never in stock whats supposed to be in stock, mediocre quality on garments and shoes. I will never shop at la redoute again, even though I was naked and the last clothes were held by them!
I would have loved to know about sites like these and had read them before I ever... (read more)
Written on: 12/11/2010
I have ordered from la redoute before without any problems. Unfortunately, this time it all went horribly wrong. Firstly, they managed to deliver to an address I have not lived at for 5 years. This is despite the fact that they have delivered to my current address before and I had checked that the address on the account was correct before ordering. After much complaining they agreed to refund me and I cancelled my order. Then a few weeks later I received an email telling me that my order had... (read more)
Written on: 11/11/2010
I ordered a fitted sheet, pillowcases and an item of clothing. It took a month for the delivery of one pillowcase(shoddy) and the jacket. I have written and emailed and still don't have the sheet. I ordered at the end of August. They just ignore me. I can't see how they should have even one star, something else might be appropriate.
Oh, and there was a free gift offered. They obviously have no intention of sending that either. (read more)
Written on: 07/11/2010
The coat arrived on time and looked good, but because of vanity sizing it was too big for me (La Redoute 8 is ASOS 10). So began the long and hard process of exchanging/returning it. After emailing the customer service only to receive no reply I called and called the customer service and finally got through. The British woman (apparently older) was very inefficient: after having trouble with the credit card I told her to cancel the exchange and that I'd just return the the coat via courier.... (read more)
Written on: 07/11/2010 by Witchqueen (1 review written)
I recently ordered a raincoat in the sale. When it arrived it was not the one that was shown on their internet site. There was no explanation that it was a different item to that which I ordered. I tried to telephone customer service but after holding for 10 minutes abandoned call and sent an e-mail instead. After about a week and two further e-mails I received a reply that the correct coat had been ordered. I received that coat in due course but they had charged the full price. Sent... (read more)
Written on: 14/10/2010
Their trading name should be LA RUBBISH. Terrible customer service, goods still not delivered after 10 day eventhough all items selected where "in stock". They do not answer e-mails, when you try to call they will put you on hold for hours unless you press #1 for new order, then all of a sudden they're interested! No possibility to cancel an order eventhough it's not been shipped yet. I was speaking to a robot for 10 minutes who then transferred me to another robot who kept repeating the... (read more)
Written on: 29/09/2010
Lets get the positive (note singular) out of the way first. My wife bought a dress from them, and it was actually fantastic. But there is where the fairytale ends.
I bought lots of items from their website 2 weeks before my holiday. Plenty of time to get this right you would think. But no, after a week, I called them as the order had not been processed. "Due to an error with the online ordering system", it had not been processed, but was assured on the phone that the order would be processed... (read more)
Written on: 07/09/2010
Laredoute is a bad company. They delivered the clothes i ordered very late so i sent them back via their courier service.
2 weeks later, they still haven't refunded my money. when i called them, they said I will have to post a copy of the receipt. I told them I have the tracking number which confirms the items were delivered the day after they were picked from mine. They insisted they would need the receipt to be able to process my refund.
Hopefully, I would be able to get my money back... (read more)
Written on: 02/09/2010
A week ago I ordered some clothes from La Redoute for when I go on holiday. I asked for them to be delivered to my office as I don't have anyone to take in parcels at home. I was still waiting today and the website said that the order was still "being prepared" so I called them to find out what was going on.
Apparently they can't deliver to business addresses so rather than inform you of this, they keep the order as "being prepared" and wait for you to call up and query what's going on.... (read more)
Written on: 26/08/2010
I've ordered two things from La Redoute recently, one of which still hasn't arrived despite my being assured that it would arrive in time for my holiday in July (it's now nearly September, when am I going to wear a short skirt in winter?).
My main gripe however is their order codes and the likelihood of actually finding one you can use on a product you like. I used a 50% off order code, but it wasn't confirmed on the email - on calling their helpline (10 minutes wait with the worst music in... (read more)
Written on: 25/08/2010
a poor company to work with. quality of clothing is poor, and customer service is none existant. expect to pay for postage even if you dont purchase any items (read more)
Written on: 24/08/2010
Appalling company. Refused to cancel order when late. Goods were of shoddy quality, ill-fitting and frumpy. After 7 weeks I am still awaiting a refund, although receiving 'junk mail'and spam email almost daily. To add insult to injury, they won't even allow me to award them NO STARS! (read more)
Written on: 23/08/2010
I can not even describe my thoughts about this Company. I placed my order online and all was showing in stock, well confirmation email said two items pending and all the rest of the order was being processed and that was nearly two weeks ago. No my order has not arrived and after numerous phone calls I was told various problems were down to the new computer system and no way could they tell me when I could expect delivery. No good to me if I dont receive them in time for my holidays and I... (read more)
As rated by real users
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