Novatech Direct Ltd Reviews - www.novatech.co.uk

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★★★☆☆
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★★☆☆☆

“Postage”

Written on: 05/12/2014

I bought from this store in person a new SSD hard drive while picking up my pc from repair (They never found the problem it just started to work again so I have to wait for it to break again.) They knew it was for my computer but never suggested to get a conversion unit to fit the bays. The actual SSD was due in the next day (the Friday). It never arrived of course but they did keep offering me to cancel the order after my "where the heck is it". It eventually arrived a week later to their… Read Full Review

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★★☆☆☆

“Very poor customer service. Go to Amazon instead.”

Written on: 30/08/2013 by lordbeau (3 reviews written)

Novatech have a showroom where you can see stuff in glass cabinets and their prices are often reasonably competitive. That is all they have going for them. I was hung out to dry twice in one year by them. Their returns policy is as bad as PC World – take something back because it doesn’t work and they will test it themselves and then tell you it does work and insist you keep it. I would go to Amazon whose return policy is the best around. The only reason I have given them two stars instead… Read Full Review

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★★☆☆☆

“If customer service is high on your list you best avoid”

Written on: 01/02/2013 by satoriphoto (1 review written)

Customer service is shocking, constantly chased for updates and each time promised a call back which I only received after the 4th attempt. Im now running a blog on the whole sorry affair… Read Full Review

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★★☆☆☆

“GOOD TO DEAL WITH AT FIRST, BUT ...”

Written on: 19/11/2012 by Keitholeous (1 review written)

When I first dealt with this company, I was extremely impressed, but then, over a relatively short period of time, things changed for the worst. I ordered components and the delivery time got worse, and the company seemed to be less willing to replace items, or offer a refund. It was almost like the company was under different ownership. Then I ordered a motherboard, processor, and RAM bundle from the company, but nothing arrived on the due date. I called to learn that there was apparently… Read Full Review

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★★☆☆☆

“Used to be good but got greedy and sloppy”

Written on: 20/06/2011 by rickyh (1 review written)

I live v. close to the Portsmouth branch and have been using them for many many years. I rarely use them now. On pricing they no longer compete with the likes of CCL and Amazon. I also became deeply suspicious of their product reviews, always 4 and 5 star. Also deeply suspicious of the three 5 star reviews below, looks like their management have been hard at work again… Read Full Review

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★★☆☆☆

“Having used Novatech for over 10 years I thought they...”

Written on: 25/01/2010 by david1946 (1 review written)

Having used Novatech for over 10 years I thought they were trustworthy. Then my Seagate disk froze after working perfectly for 11 months leaving me without a computer.
The problem was known to Seagate and an update to the firmware published less that a month after I bought the disk - so it was faulty when Novatech sold it. Sadly nobody told me of an update despite being a registered owner of the disk.
Novatech Customer Services wanted me to send it back "in the original packaging" and would… Read Full Review

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★★★☆☆

“I bought a laptop a few years ago, and it performed...”

Written on: 31/01/2007 by mcslemon (1 review written)

I bought a laptop a few years ago, and it performed like a dog. It was a 2.66 ghz P4, and others I've used have performed well. I've since bought a Toshiba, which I like, so I decided to dismantle the Novatech one. On examining the components, it appears that the processors bus speed (533) is in excess of the capability of the RAM. I work in IT, and I was pretty sure that this would be the cause of the performance issues. I confirmed with our hardware expert, who agrees that it would have had a… Read Full Review

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★★★☆☆

“Novatech Direct Ltd - I have placed two orders with...”

Written on: 08/11/2004 by timmiroon (2 reviews written)

Novatech Direct Ltd - I have placed two orders with Novatech. The first for graphics card, USB memory dongle 256Mb and a CDR/RW DVD drive. This went ok although they took a while to arrive but it wasn't too bad. All the products are very good value for money, no complaints whatsoever there. The second order, for PSU and graphics card, went wrong. I took care to only order items that were in stock to minimise the wait. On the order summary page they proudly announced by items had been allocated… Read Full Review

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★★★☆☆

“After two orders from Novatech Direct Ltd(for which I...”

Written on: 15/12/2003 by energy123 (1 review written)

After two orders from Novatech Direct Ltd(for which I paid next day delivery on both) both showed up 6 and 7 days late respectively due to Amtrak's fault, I emailed there MD, as well as there head of customer care, regarding a refund for the shipping I recieved no reply. Although Amtrak was at fault on these occasions, the contract is between me and Novatech Direct Ltd. so they must deal with the issue. 10 days after my emails I have not recieved any reply. I have reported them to Trading… Read Full Review

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