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| Customer Service | 10/10  |
|---|---|
| Quality of website | 6.2/10 |
| Value for Money | 6.6/10 |
| Reviewer Rating | 4.5/10 |
| Overall Rating | 4.2/10 |
Full review by
Guest.
on 22nd Jul 2008
User Rating : 8
Respect :
0
Novatech Direct Ltd - Great customer service, rapid delivery on agreed dates, returns system operates well. Uses delivery as a marketing tool - sometimes free, sometimes not. Reliable supplier offering competive pricing and products.
Guest.'s review and ratings | 34 words
Review by
Guest.
on 27th Jun 2008
User Rating : 10
Respect :
0
They are a company that have the odd niggle, I'm giving them a 10 for the quality of being able to sort them out in time, have been shopping with them for 15 years now, and only go elsewhere if they don't stock the item I want.
Guest.'s full review | 45 words
Review by
zakazn
on 13th Apr 2008
User Rating : 2
Respect :
0
Bought a new high-end PC from them last October (over 2000) and it turned out to be a bad decision. It has been really bad from the start, hardly any programs will load, the dvd drives will not read (have had to purchase new ones from a different source). I have had to reinstall the OS twice in 5 months, thats after having to wait two weeks for a start up disc to come. Too many problems to list.
Sorry Novatech you have gone right down in my estimation and i would not recommend you to anyone i'm ...
zakazn's full review | 113 words
Review by
scroungerjack
on 2nd Apr 2008
User Rating : 9
Respect :
0
I have found novatech to be up there as one of the best for products service and delivery .as I have said I have had nothing go wrong with any of the items ive purchased. So I dont know how good they are sorting out faulty items, but nothing leads me to think
they will fall down in this area with their service either?
scroungerjack's full review | 106 words
Review by
Guest.
on 4th Dec 2007
User Rating : 3
Respect :
0
I would not buy Novatech own brand again, as my product failed after 13 months (outside warranty).
Guest.'s full review | 19 words
Review by
roobarbski
on 20th Nov 2007
User Rating : 2
Respect :
0
I've placed a total of four orders with Novatech and two of them have resulted in problems! The first was for a cd writer that was supplied with bundled software - not much use if you haven't bought a bundle! The second was for a Clearance Special PC advertised on their website as ICON PRO 'dual core' processor, 1024MB, WIRELESS keyboard and mouse.
PC arrived next day without warning, however, the WIRED keyboard and mouse made me look closer at the PC's overall specification - and yes, you gue ...
roobarbski's full review | 225 words
Review by
gazz1e
on 22nd Mar 2007
User Rating : 1
Respect :
0
Purchased a Novatech 550W PSU from Novatech August 2007. Impressed with the fan until it broke. Novatech sent out an "equivalent" replacement PSU which is the noisiest power supply I have ever encountered. My Dyson vacuum cleaner is quieter!
I have since posted a product review on Novatech's web site, describing the problems with the PSU. The review has not been posted on the web site - From this, I believe that Novatech only posts positive reviews regarding it's own products, which can be mi ...
gazz1e's full review | 95 words
Review by
mcslemon
on 31st Jan 2007
User Rating : 5
Respect :
0
I bought a laptop a few years ago, and it performed like a dog. It was a 2.66 ghz P4, and others I've used have performed well. I've since bought a Toshiba, which I like, so I decided to dismantle the Novatech one. On examining the components, it appears that the processors bus speed (533) is in excess of the capability of the RAM. I work in IT, and I was pretty sure that this would be the cause of the performance issues. I confirmed with our hardware expert, who agrees that it would have had a ...
mcslemon's full review | 221 words
Review by
jimtragic
on 5th Oct 2006
User Rating : 0
Respect :
0
I paid a premium for next day delivery, but the item was delivered 4 days late. The computer repeatedly crashed, so I contacted them and arranged a return. I was then issued you with a partial refund which surprised me. I contacted customer service and they advised me I had failed to return the item in full. After some persuasion the advisor agreed to call returns, and after 15 minutes on hold I was advised that an error had been made and a full refund would be offered.
Next, I received a pa ...
jimtragic's full review | 244 words
Review by
alexgrace
on 6th Jul 2006
User Rating : 8
Respect :
0
I have had numerous problems with Novatech, they are a good company most of the time, and are relativly cheap. Iwould not recommend them as much now after the troubles I have had but do not underestimate how good Novatech can be.
alexgrace's full review | 170 words
Review by
M BEARD
on 3rd May 2006
User Rating : 0
Respect :
0
Novatech Direct may be ok for computers but dont buy an l.c.d from them.I bought two computers one 17"moniter, a 32"GTEC LCD television. The 32" tv developed a problem with the colour sent it back as requested for a replacement. They now say it's been damaged in transit by their carrier and will not supply a replacement will only repair. As I don't want a repaired I want a replacement they will not answer my emails and deliberatly hang up if I can get through on the phone. My business has suffer ...
M BEARD's full review | 106 words
Review by
robpage
on 14th Nov 2005
User Rating : 0
Respect :
0
I bought a Hyundai LCD TV from Novatech Direct which they had back within 5 days for a fault they claim they cannot find. I was told to refer it to the manufacturer as they didn't believe there was a fault. The manufacturer is in Germany and has no UK support, and frankly neither does Novatech. Now I have a TV that has a tantrum at start up for several minutes before settling down, and a supplier who doesn't care.
robpage's full review | 93 words
Review by
wylie611
on 23rd Jun 2005
User Rating : 9
Respect :
0
I've ordered loads from Novatech Direct Ltd (www.novatech.co.uk) over the past 4 years, and yes, I've occasionally had things go wrong, however they are always willing to help out, and have never neglected to help or send out replacements. Their Technical support is always very helpful friendly and accomodating, which is exactly what I need when I'm sitting at home pulling my hair out when I can't get something to work!
wylie611's full review | 100 words
Review by
sroberts
on 16th Apr 2005
User Rating : 1
Respect :
0
Novatech Direct Ltd (www.novatech.co.uk) let me down on my first order 1 year ago, I ordered a DVD Writer, after installing it I ejected the tray and half the contents of it fell out!
I have just given them another go and have been let down again, my order was boxed Stating its a Saphire X800XT, however inside was a 9600!
Delivery was very good, website works a treat but this is all pants if you do not get the items you order!
sroberts's full review | 146 words
Review by
hentaidan
on 22nd Mar 2005
User Rating : 3
Respect :
0
I have ordered a number of items from Novatech Direct Ltd, and half of them have caused problems. A USB Pen gave up the ghost (with some very important information on it) soon after it was purchased from Novatech. I filed a returns. Over three months later and two dozen emails and letters, a replacement was finally delivered. However this was not an exact replacement and failed to operate with Windows 98. Recently my motherboard had begun to fail. I filed a returns and was quoted as 28 days (a m ...
hentaidan's full review | 192 words
Review by
barneywobba
on 3rd Feb 2005
User Rating : 8
Respect :
0
I've ordered several items through Novatech over a period of a year. Only once did I get upset that stock of a SATA/RAID controller card was being constantly delayed. I went to Ebuyer to get the item, plus 2 hard drives, which never arrived. Never use ebuyer.
Novatech now have a system in place to allow you to have your other items on order sent ahead of the delayed items which is an improvement.
Twice I have had technical issues installing hardware. I am an ex Hardware technician, and was ...
barneywobba's full review | 131 words | 2 comments added.
Review by
monkeyjob
on 27th Jan 2005
User Rating : 9
Respect :
0
It is kind of difficult to purchase from Novatech's website if you are a new user. When you find what you want, then add it to your cart, you are prompted to register. After registration, your cart has disappeared and you have to find the product that you want again. You may also find yourself having to log in repeatedly as the site doesn't seem to recognise you (and yes, cookies were enabled on my browser). After purchasing, everything went smoothly and I was happy with product delivery and the ...
monkeyjob's full review | 128 words | 3 comments added.
Review by
Mr Veitch
on 21st Jan 2005
User Rating : 0
Respect :
0
Having used various online companies without a hitch and having Novatech recommended to me when I needed a HP bluetooth adapter for my printer and novatech were 1 of only 3 companies that stocked it. I ordered it from them - BAD MISTAKE. First although in stock when I ordered it had miraculously sold out by the monday morning although I only found out by going to check the status of my order no e-mail telling me it was out of stock. I then requested an estimated date that they would get the stoc ...
Mr Veitch's full review | 376 words | 2 comments added.
Review by
billy01
on 11th Jan 2005
User Rating : 1
Respect :
+1
Novatech Direct Ltd: I've ordered a CPU, Graphics card and PSU, the psu was not in stock, but I was willing to wait 5 days as quoted for the stock to come to their warehouse. 7 days later the item was still not in stock so I cancelled that item and proceeded with the rest of the order which was allocated. Its been a week and the status of my order says that its still in picking, awaiting dispatch but surely it shouldn't take this long if the items are in stock and the money has already been debi ...
billy01's full review | 222 words
Review by
timmiroon
on 8th Nov 2004
User Rating : 5
Respect :
0
Novatech Direct Ltd - I have placed two orders with Novatech. The first for graphics card, USB memory dongle 256Mb and a CDR/RW DVD drive. This went ok although they took a while to arrive but it wasn't too bad. All the products are very good value for money, no complaints whatsoever there. The second order, for PSU and graphics card, went wrong. I took care to only order items that were in stock to minimise the wait. On the order summary page they proudly announced by items had been allocated a ...
timmiroon's full review | 261 words
