Novatech Direct Ltd Reviews - www.novatech.co.uk

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Latest Reviews

“Great Company”

Written on: 22/11/2013 by ismscc (1 review written)

Well done thanks. A great company to deal with… Read Full Review

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““Worst Computer buying experience in 30 years””

Written on: 10/11/2013 by tofiz (20 reviews written)

Ordered high spec computer NT 146, dual monitors and Window8 pro. Machine arrived on time but after few days of use errors on start up got BSOD errors. Technicians identified error (through remote session) so asked for return of machine but then said there was not a problem but eventually said there could be a problem with the hard drive. Anyway, Novatech agreed to send brand new machine; it arrived as promised but in a poor state, 2 front panels were bent, the front fan was hanging out and as… Read Full Review

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“CUSTOMER SERVICE WITH A CAPITAL 'F'”

Written on: 29/10/2013

Terrible aftersales service. Avoid this firm unless you thrive on stress and enjoy wasting hundreds of pounds… Read Full Review

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“Always had good service”

Written on: 20/09/2013 by AndyBTN (1 review written)

I've been a customer of theirs for years, having bought 3 desktop PCs, 1 laptop and numerous components. All of these machines were for home use - principally gaming. When they first started offering pre-built systems the amount of choice was huge but this has tailed off over time to give a slightly more cookie cutter choice. Ive never wanted to build from scratch so for me this is fine but other companies offer a bigger choice. This brings me to another point about their service, is thay… Read Full Review

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“Very poor customer service. Go to Amazon instead.”

Written on: 30/08/2013 by lordbeau (3 reviews written)

Novatech have a showroom where you can see stuff in glass cabinets and their prices are often reasonably competitive. That is all they have going for them. I was hung out to dry twice in one year by them. Their returns policy is as bad as PC World – take something back because it doesn’t work and they will test it themselves and then tell you it does work and insist you keep it. I would go to Amazon whose return policy is the best around. The only reason I have given them two stars instead… Read Full Review

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“Liars. Nightmare Experience”

Written on: 24/07/2013

Ordered a motherboard from Novatech. It was not wrapped in plastic and had obviously been opened prior to arrival. Fitted motherboard only to find it was dead out of the box (Big surprise) and didn't work. I sent it back to them. They said I had broken it and would be given no refund. They said I'd bent the processor port pins, there was blood on the board and it was not packaged correctly. Firstly, I'm not an idiot and wouldn't bend processor pins. I've built at least 20 successful PCs in… Read Full Review

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“Perfection; Great service and a great price!”

Written on: 19/07/2013 by chickendippers (8 reviews written)

The computer arrived earlier than predicted (fine for me, but I can see that being annoying for some). So with eagerness I opened the box and set the computer up. So far it handles everything I've thrown at it admirably, and it really is very quiet, hardly a whisper - vs my old computer which sounded like a vacuum cleaner! The case looks the part and specs-wise it's perfect for someone who uses it for work and occasional gaming. The price is spot on too. I imagine serious gamers will want to… Read Full Review

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“Dishonest”

Written on: 03/07/2013 by krogort (1 review written)

Their customer support are terrible liers. I accidentely ordered a graphic card and shipped it back without opening it hours after recieving it. The customer support charged me an extra fee because a scratch had misteriously found its way on the heatshield. Considering the package wasn't even opened and label were still on, that is quite an unaceptable behavior that will surely cost them a customer… Read Full Review

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“Great Prices and Great Customer Service”

Written on: 06/06/2013 by George333123 (1 review written)

Ive ordered many things of this company. I basically use them for everything now purely for their low prices. I've only ever had to have two items replaced by them before, one under OCZ warranty and one because it was faulty from day 1. Both times they were fast and helpful. We currently have two computers built by novatech. One is a 2.5 year old PC and one is a 4 year old laptop. Both still running fine. Couldn't ask for more - great company… Read Full Review

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“Worst Computer buying experience in 30 years”

Written on: 26/04/2013 by fiona13 (1 review written)

Ordered high spec computer NT 146, dual monitors and Window8 pro. Machine arrived on time but after few days of use errors on start up got BSOD errors. Technicians identified error (through remote session) so asked for return of machine but then said there was not a problem but eventually said there could be a problem with the hard drive. Anyway, Novatech agreed to send brand new machine; it arrived as promised but in a poor state, 2 front panels were bent, the front fan was hanging out and as I… Read Full Review

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“Appalling customer service - 3 months down the line”

Written on: 12/03/2013

They used to be good but I've had two dire experiences within six months. This time an SSD HD failed so they said to send it back to them for RMA. They sat on it for three months and told me that as far as they were concerned, the drive worked fine. Don't bother with them - use Amazon or John Lewis instead. … Read Full Review

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“I've been using this company for years now - mail...”

Written on: 14/02/2013

I've been using this company for years now - mail order by phone at first. Now I do everything online and have no complaints at all. Great technical advice, either by phone or online chat. Everything order arrives promptly and their prices are competitive. Top marks… Read Full Review

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“5 STAR COMPANY, GREAT SERVICE AND PRICES!!!”

Written on: 12/02/2013 by jonnyb3321 (1 review written)

I BUY FROM NOVATECH BASICALLY EVERY WEEK, OVER 100 DIFFERENT ORDERS, AND I'VE NEVER HAD ANY PROBLEMS WHAT SO EVER.. NOVATECH IS ONE OF THE BEST ONLINE COMPANYS I'VE EVER DEALT WITH.. GREAT SERVICE AND VERY PROFESSIONAL.. 5 STAR!!!… Read Full Review

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“If customer service is high on your list you best avoid”

Written on: 01/02/2013 by satoriphoto (1 review written)

Customer service is shocking, constantly chased for updates and each time promised a call back which I only received after the 4th attempt. Im now running a blog on the whole sorry affair… Read Full Review

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“Why would you use Royal Mail during the Christmas season?”

Written on: 17/12/2012

I'm not posting a lengthy review about them, because I've already wasted enough energy on these idiots. WHY WOULD YOU USE ROYAL MAIL TO DELIVER MY HARD DRIVE 10 DAYS BEFORE CHRISTMAS? ARE YOU GUYS STUPID?! Sorry, had to get that off my chest, paid for next day delivery on a Thursday, it's currently Monday and no hard drive. I've demanded that they just refund me the money on the item, but they wanted me to sign an agreement saying "If I don't give them the hard drive back in said days, then I… Read Full Review

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“Novatech products”

Written on: 30/11/2012

I have used Novatech for 12 years when they first started and must admit they were head and shoulders above the rest , how ever these last few years they have gone down . I have spent nearly £3000 with them in 2 years and have had to send back 3 items that were faulty ,on each occasion they had novatech tape sealing the boxes (means just one thing , have been opened before i got it ) there customer sevices are bad and lie just to get you off the phone . I now shop any where other than there… Read Full Review

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“Bare bones AMD FX 8 Gb bundle”

Written on: 20/11/2012 by Ulysses5 (2 reviews written)

Plenty of information, and a few reviews made this a simple choice. I have used Novatech befor and have had no problems so far. It arrived next day with postage of less than £5.All I had to do was fit my hard drive and graphics card and away I went. Other reviews mentioned the fan was noisy. well it can be at times but not off putting. Access for fitting the internal upgrades is very easy and plenty of room. So far I can not fault it or Novatech Thier price is always competative but not… Read Full Review

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“GOOD TO DEAL WITH AT FIRST, BUT ...”

Written on: 19/11/2012 by Keitholeous (1 review written)

When I first dealt with this company, I was extremely impressed, but then, over a relatively short period of time, things changed for the worst. I ordered components and the delivery time got worse, and the company seemed to be less willing to replace items, or offer a refund. It was almost like the company was under different ownership. Then I ordered a motherboard, processor, and RAM bundle from the company, but nothing arrived on the due date. I called to learn that there was apparently… Read Full Review

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“Power supply issue's”

Written on: 10/11/2012

1 week after I took my i-rush pro gaming home the power supply blew up... The PC was fixed, luckily I was able to drive it to the store and avoid no pickup's like im reading often on here. I was ensured in the store this is a freak occurrence and should never happen. well 2 years on 5 other pcs have came through my house and none have done this.... BOOM power supply blows up again filling my room with a foul smelling cloud of smoke. Avoid this company like the plague!… Read Full Review

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“Great product and service.”

Written on: 12/09/2012 by ibanez335 (1 review written)

My first order with this company. Ordered Monday am - paid for snail-post - received Wednesday first thing. Email to let me know item had been despached. Trendnet powerlinks worked straight out of the box. In short great product and great service. Will use again… Read Full Review

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