Firebox Reviews - www.firebox.com

Click here if this is your business
★★★☆☆
3.2 / 5
56% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Firebox www.firebox.com - Ask a question now

Media Gallery for Firebox www.firebox.com

Firebox www.firebox.com
Firebox www.firebox.com
Firebox www.firebox.com
Firebox www.firebox.com
Firebox www.firebox.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Firebox Mystery Box - absolute load of rubbish. Avoid.”

Written on: 29/07/2014 by LeedsJacqui (2 reviews written)

Purchased a Fathers' Day Mystery Box at £29.99 and so disappointed to find it has 6 or 7 items in that I wouldn't have paid more than 50p each for. Absolutely useless tat. Firebox of course would not accept returns as the box contained perishable items i.e a bar of chocolate. So upset I wrote to their CEO and received absolutely nothing back. What sort of company doesn't acknowledge a customer complaint that is sent recorded delivery? Avoid like the plague and please learn from my mistake and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Ripped off and no help”

Written on: 15/06/2014 by vnKinney315 (1 review written)

So I ordered a bottle of chocolate whiskey for my partner and a cider making kit for my dad for Father's Day on the 24th of May. I paid next day delivery to ensure it all got here. For some reason, either I clicked on the wrong address or it was a mistake on their part it was sent 6 doors down. The lady sent it back because of the mistake. I contacted Firebox via email and was told they can't resend the items or refund me the £52 because of it being alcohol. They also told me if I still want… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Flashey website - terrible service ”

Written on: 25/01/2014

Took 6 days to receive item , and they sent the wrong one… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Extremely unprofessional and NO customer service...”

Written on: 19/01/2014 by alexiamaria (1 review written)

I'm convinced the people who wrote reviews about the "excellent" customer service are employees of the company trying to counteract all the other negative reviews that actual people wrote. I preordered something before Christmas, was told it wouldnt be in stock for 2 more weeks, so I ordered it from thinkgeek (where I got it right away). I emailed Firebox asking to cancel my preorder and they never responded. I emailed them three times on three different days (before the item I order was even… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“unresponsive service”

Written on: 17/01/2014

I have to say I've been extremely disappointed in the service aspect of this retailer. It has now been 23 days since I ordered my items and I've written three emails and received no reply what so ever. The voice of the site is written in a very clever, helpful and friendly approach but after I placed the order... silence. I've ordered from a number of other international retailers from outside of the U.S. and never had any issues. Things happen to cause delays and I understand that but the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“This was a Nightmare”

Written on: 23/12/2013 by Ipath027 (1 review written)

I am still waiting on a package that was supposed to be delivered within 5-7 days but it has now been two weeks and still I have not received my package. The shipping of this company is horrible. Not a good first impression for a first time buyer on this site. I doubt I would be buying from this company again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“terrible!”

Written on: 20/12/2013

I per-ordered an item in November due to be with me 14th December which is obviously in plenty of time for xmas day. I have phoned to find out where it is and have been told January and couldn't even give me a date. I am so angry awful customer service don't deserve to be trading what a let down. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Ten-day delivery and Rubbish Service - Don't Use”

Written on: 20/12/2013 by SteveTtherebelmc (1 review written)

These guys have good products but the Delivery service is truly woeful - i ordered a gift as a secret santa and ordered ten days prior to the event and it didn't arrive in time - and its of no use now as the event has passed. Sent them some emails to register my dissatisfaction and no response received. Will use IWOOT instead in future - its far slicker… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Poor shipping ended up cancelling my order.”

Written on: 14/12/2013 by Ibbi360 (1 review written)

No communication about why my order was delayed, I had to call them. They couldn't even confirm when delivery would be, when i paid for 1-2 days delivery. Said i had to accept the delivery and then return it to them for a refund, when it was in their warehouse! They could have offered Saturday delivery but didn't all in all POOR!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“No Delivery, not answering mails”

Written on: 14/12/2013

I ordered a couple of items at the weekend and paid for express delivery, Wednesday came around and there was no delivery yet. I paid for express, it should have been here within 2 days. Checked the site, it still says 'sent to warehouse'. Mail them to tell them I'm not best impressed, there is still no reply from them. It would appear that they are completely useless. I won't be using this site again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst delivery service ever”

Written on: 13/12/2013 by saffiere (1 review written)

I have ordered from firebox on three occasions and this is my last. How they can justify the delivery times in this day and age is beyond me. Ordered on 6th December, 11th December I get an email saying going to warehouse, which apparently means it will sit there for about three more days and then they stated it would arrive five days after that. Which means delivery will have taken 15 days. If they are quick enough to take the money they should deliver quicker than that. I could have walked… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Fantastic service”

Written on: 01/03/2013 by vicki26 (1 review written)

Ordered a product here for a birthday present. Could not wish for a better service. Dispatch and Delivery was super fast. Product was extremeley well packaged. Product description was perfect and reviews of the product on the product page really helped me decide that this product was perfect for the recipient. Constantly updated by email with the order status and even delivery status. They even told me by email that i had received the order and who it was signed for by. Fantastic 5 star… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Ordered a nightmare”

Written on: 24/02/2013 by Diamondlady (1 review written)

Ordered a Samsung Galaxy S3 on the Monday, got no emails regarding despatch so I ran them on the Thursday and they told me it had been shipped and would be with me on the Monday. Sunday afternoon I received an email cancelling my order but giving no reason for this. I had booked the time off work as they said it was coming by private courier. So everything they told me was a lie. I recommend that no one should buy from the Company. They can't provide the goods and when you ring them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Hopeless service”

Written on: 23/02/2013

Ordered Galaxy S3 on Friday 4 days later I get call telling me card rejected. Gave them same card details and surprise it worked. Now it has been 8 days since order still no phone and the customer service number is unobtainable. Glad I paid by credit card. Price was good but the customer experience isn't up to scratch… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Amazing Service”

Written on: 21/12/2012 by mrnothersan (5 reviews written)

Great service, and customer service quality. They have a no BS approach to everything. Easy to use website, with a laugh. Placed the order on the 19th after 4PM, dispatched 30 minutes (yes, I mean it) later. Arrived today (21st) as good as new. I phoned to get the VAT refunded (as channel islands don't get charged it), done straight away. I've phoned them a few times and got through straight away every single time. Even got wished a "happy christmas" by an agent. amazing service. Would… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Gummy Bear”

Written on: 07/06/2012 by UKwins (1 review written)

I bought one of their Giant Gummy Bears, came very quick! Woop woop - and wasn't too bad to eat either, it was the talk of the party, I trust I've passed a few customers onto Firebox in the past, but even more so now!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Great gifts”

Written on: 20/04/2012 by Chanep (1 review written)

Always a safe choice when it comes to buying gifts for blokes :)… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Firebox - much much better that IWOOT thats for sure!”

Written on: 22/06/2011

Firebox - reliable, fast efficient service, and at least they update their website unlike some sites *cough IWOOT cough* Keep the good work up well done!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“This is not the first time that I have used Firebox,...”

Written on: 20/04/2011 by andy501210 (1 review written)

This is not the first time that I have used Firebox, but the last time was about 5 years ago. The site is great, I browse it sometimes just to see what is new and fun. Anyway I bought these novelty cards and the price was good, delivery was fast and the product was well packaged, in my opinion that deserves a positive review… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“great site, lots of choice and fast delivery, I would...”

Written on: 05/03/2011 by stardust2003 (4 reviews written)

great site, lots of choice and fast delivery, I would buy from them again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview