Written on: 14/12/2013 by Ibbi360 (1 review written)
No communication about why my order was delayed, I had to call them. They couldn't even confirm when delivery would be, when i paid for 1-2 days delivery. Said i had to accept the delivery and then return it to them for a refund, when it was in their warehouse! They could have offered Saturday delivery but didn't all in all POOR! (read more)
Written on: 14/12/2013
I ordered a couple of items at the weekend and paid for express delivery, Wednesday came around and there was no delivery yet. I paid for express, it should have been here within 2 days. Checked the site, it still says 'sent to warehouse'. Mail them to tell them I'm not best impressed, there is still no reply from them. It would appear that they are completely useless. I won't be using this site again. (read more)
Written on: 13/12/2013 by saffiere (1 review written)
I have ordered from firebox on three occasions and this is my last. How they can justify the delivery times in this day and age is beyond me. Ordered on 6th December, 11th December I get an email saying going to warehouse, which apparently means it will sit there for about three more days and then they stated it would arrive five days after that. Which means delivery will have taken 15 days. If they are quick enough to take the money they should deliver quicker than that. I could have... (read more)
Written on: 01/03/2013 by vicki26 (1 review written)
Ordered a product here for a birthday present. Could not wish for a better service. Dispatch and Delivery was super fast. Product was extremeley well packaged. Product description was perfect and reviews of the product on the product page really helped me decide that this product was perfect for the recipient. Constantly updated by email with the order status and even delivery status. They even told me by email that i had received the order and who it was signed for by. Fantastic 5 star... (read more)
Written on: 24/02/2013 by Diamondlady
Ordered a Samsung Galaxy S3 on the Monday, got no emails regarding despatch so I ran them on the Thursday and they told me it had been shipped and would be with me on the Monday. Sunday afternoon I received an email cancelling my order but giving no reason for this. I had booked the time off work as they said it was coming by private courier. So everything they told me was a lie. I recommend that no one should buy from the Company. They can't provide the goods and when you ring them... (read more)
Written on: 23/02/2013
Ordered Galaxy S3 on Friday 4 days later I get call telling me card rejected. Gave them same card details and surprise it worked. Now it has been 8 days since order still no phone and the customer service number is unobtainable. Glad I paid by credit card. Price was good but the customer experience isn't up to scratch. (read more)
Written on: 21/12/2012 by mrnothersan (5 reviews written)
Great service, and customer service quality. They have a no BS approach to everything. Easy to use website, with a laugh. Placed the order on the 19th after 4PM, dispatched 30 minutes (yes, I mean it) later. Arrived today (21st) as good as new. I phoned to get the VAT refunded (as channel islands don't get charged it), done straight away. I've phoned them a few times and got through straight away every single time. Even got wished a "happy christmas" by an agent. amazing service. Would... (read more)
Written on: 22/06/2011
Firebox - reliable, fast efficient service, and at least they update their website unlike some sites *cough IWOOT cough* Keep the good work up well done! (read more)
Written on: 20/04/2011 by andy501210 (1 review written)
This is not the first time that I have used Firebox, but the last time was about 5 years ago. The site is great, I browse it sometimes just to see what is new and fun. Anyway I bought these novelty cards and the price was good, delivery was fast and the product was well packaged, in my opinion that deserves a positive review. (read more)
Written on: 05/03/2011 by stardust2003 (4 reviews written)
great site, lots of choice and fast delivery, I would buy from them again (read more)
Written on: 21/12/2010 by greg trumper (11 reviews written)
Now this is how a company should be run.
I ordered a lonely planet sack boy toy basicaly ax I couldnt get it anywhere else and googled companies with it in stock Firebox worked out best value.
After the post office lost all orders from the week I ordered Firebox sent it out next day at no cost to me the staff were polite and apoligised even though delay was not thier fault. (read more)
Written on: 20/12/2010 by GirlGeek (2 reviews written)
I've ordered multiple items from Firebox over the years - including many of my xmas pressies for this year and have always been delighted with every aspect of the process. Good clear website, easy to search, nice pictures and lots of info, upfront delivery charges, easy to use web forms... all good. Delivery is prompt and included a little bag of sweeties (it's the little things..). More importantly, an issues are dealt with promptly and accurately - customer services is really good. Can't... (read more)
Written on: 25/11/2010 by stephski86 (4 reviews written)
Fantastic company. I've checked on other websites and didn't find many of their products cheaper. Their website is great, very easy to use and good for finding gifts with plenty of information, photos, reviews and videos for each product so you know exactly what you're getting. I bought my items in two separate deliveries, I used the free November delivery for one, and paid for a Saturday delivery for the other. Both arrived on time, were well packaged, and you even get a little packet of... (read more)
Written on: 10/11/2010 by Geordie85 (5 reviews written)
I love Firebox, fantastic site with a great range of gadgets and gifts. Really easy to use website. I'd recommend you follow them on Twitter and Facebook for some fantastic competitions. Overall a great brand that interacts with it's customers - well done Firebox! (read more)
Written on: 24/10/2010 by 2pointzero (5 reviews written)
Over the years I have occasionally bought items from Firebox and I've always had fast delivery with excellent customer service. One of the best features on their site is that customers can leave their own reviews, photos and even videos of the products bought from the site and I recommend reading them before you buy. Some people ask questions about the products in these review areas and Firebox will often answer them!
I have 2 brothers so when it comes to Xmas and buying... (read more)
Written on: 16/07/2010 by adamtippins (1 review written)
Have used www.firebox.com on a number of occasions successfully in the past but not so on my last purchase.
Purchased a chocolate pizza as a gift. The parcel arrived late and in a battered state - certainly not fit to be a gift. Futhermore, the product appears to be over priced for what you get. (read more)
Written on: 14/08/2008 by masteralan (9 reviews written)
This unit is a great idea, but I would say, its a dream, I thought the instructions were hard to follow, even when I got it set up the VCR was not effective, I thought all my VHS tapes were faulty, until I tried them on my normal VCR and they were perfect. Program kept crashing the PC, you also need a USB 2 which it does not tell you until you get the unit.
Firebox are sending me a replacement to try so will see if its just a faulty unit or they are all the same!
The reviews on Firebox site... (read more)
Written on: 16/05/2008 by sskippy
If you are looking for something weird and wonderful, something different or something just to entertain yourself, then you will not go wrong dealing with Firebox. (read more)
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