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Written on: 28/12/2008 by Irene Bradley (1 review written)
I received confirmation on 28.09.08 that they had taken my money. It is now 28.12.08 and I'm still waiting for the goods. I have emailed them and received no response as yet… Read Full Review
Written on: 29/11/2008 by mrslh (1 review written)
I would never use this firm again - I am awaiting repayment into my bank account, get the feeling I may be waiting some time! If an item is out of stock why don't they let you know this, instead of estimating a delivery date, taking the money then doing nothing… Read Full Review
Written on: 06/11/2008
I bought weights 6 weeks ago. The money was taken out my bank account immediately. Since then I have received nothing and have heard nothing from them yet, despite sending a number of emails and countless attempts to get through on the phone… Read Full Review
Written on: 26/09/2008
Did not receive any email from Totally Fitness with invoice confirming payment or call to say when my order was going to be delivered. Today is the 25/09/2008 and my order has been placed on the 06/09/2008.
Having called and demanded a refund. I was called back advising my product has been dispatched today, how convenient!
Overall I feel I experienced terrible customer service. Would not recommend buying from this store. Having been told I would receive my order in 7 working days or LESS. I am… Read Full Review
Written on: 13/07/2008
Ordered item 13 days ago (was told delivery would take 7-14 days) and have now been told on speaking to the sales department on the phone that they have debited the money but have not given me an official order so it has not been delivered. They are currently looking into it further - not impressed. I had emailed the delivery department's address twice but it was undelivered to the address given.
Service leaves a lot to be desired. Hopefully they will get back to me on Monday as promised… Read Full Review
Written on: 15/05/2008
service was excellent i was kept informed of my order every step of the way… Read Full Review
Written on: 20/12/2007 by kirstenl (1 review written)
Terrible service - they took money immediately and website said 7-14 days delivery - I called after 10, and have made half a dozen further calls and keep getting fobbed off with lame excuses and lied to about being called back. They've now had my cash for 24 days and still no sign of my goods or a refund… Read Full Review
Written on: 24/07/2005 by JPmargone (1 review written)
Despite previous review, Totally Fitness www.totallyfitness.co.uk was listed number one on Google. Took me straight to the product I was looking for and I had purchased it within 3 mins at a great price. The items (Rowing Machine and a Heart rate monitor) were delivery the same week. How it should be done!… Read Full Review
Written on: 20/06/2005 by MKC (2 reviews written)
Totally Fitness www.totallyfitness.co.uk - Thought this site was alright, but not as user friendly as the last person who reviewed it thought!!
Not bad though!… Read Full Review
Written on: 11/12/2002 by sally. (1 review written)
Totally Fitness is one of the most well laid out and user friendly sites I've been to. Everything I was looking for I found within a few seconds. This was only beaten by the highest level of service experienced in this Country, that I've ever had. Delivered when they said they would, called me back when they said they would. 10/10… Read Full Review
As rated by real users
" Very poor customer service " Read More
" 3 in1 jacket " Read More
" Terrible service " Read More
" Prompt delivery, good selection " Read More
Written by granddadN
" Avoid! " Read More