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Picture courtesy of ojz.
| Customer Service | 3.7/10   |
|---|---|
| Quality of website | 5.5/10 |
| Value for Money | 6.9/10 |
| Reviewer Rating | 5.1/10 |
| Overall Rating | 4.5/10 |
Full review by
Guest.
on 26th Sep 2008
User Rating : 2
Respect :
0
Good Points: helpful in store staff, good product description and competitive price
General comments: Did not receive any email from Totally Fitness with invoice confirming payment or call to say when my order was going to be delivered. Today is the 25/09/2008 and my order has been placed on the 06/09/2008.Having called and demanded a refund. I was called back advising my product has been dispatched today, how convenient!
Overall I feel I experienced terrible customer service. Would not recommend buying from this store. Having been told I would receive my order in 7 working days or LESS. I am still waiting three weeks later.
Guest.'s review and ratings | 99 words
Review by
Guest.
on 13th Jul 2008
User Rating : 1
Respect :
0
Ordered item 13 days ago (was told delivery would take 7-14 days) and have now been told on speaking to the sales department on the phone that they have debited the money but have not given me an official order so it has not been delivered. They are currently looking into it further - not impressed. I had emailed the delivery department's address twice but it was undelivered to the address given.
Service leaves a lot to be desired. Hopefully they will get back to me on Monday as promised ...
Guest.'s full review | 105 words
Review by
Guest.
on 15th May 2008
User Rating : 9
Respect :
0
service was excellent i was kept informed of my order every step of the way
Guest.'s full review | 27 words
Review by
kirstenl
on 20th Dec 2007
User Rating : 1
Respect :
0
Terrible service - they took money immediately and website said 7-14 days delivery - I called after 10, and have made half a dozen further calls and keep getting fobbed off with lame excuses and lied to about being called back. They've now had my cash for 24 days and still no sign of my goods or a refund
kirstenl's full review | 71 words
Review by
JPmargone
on 24th Jul 2005
User Rating : 9
Respect :
0
Despite previous review, Totally Fitness www.totallyfitness.co.uk was listed number one on Google. Took me straight to the product I was looking for and I had purchased it within 3 mins at a great price. The items (Rowing Machine and a Heart rate monitor) were delivery the same week. How it should be done!
JPmargone's full review | 66 words
Review by
MKC
on 20th Jun 2005
User Rating : 4
Respect :
0
Totally Fitness www.totallyfitness.co.uk - Thought this site was alright, but not as user friendly as the last person who reviewed it thought!!
Not bad though!
MKC's full review | 37 words
Review by
sally.
on 11th Dec 2002
User Rating : 10
Respect :
+1
Totally Fitness is one of the most well laid out and user friendly sites I've been to. Everything I was looking for I found within a few seconds. This was only beaten by the highest level of service experienced in this Country, that I've ever had. Delivered when they said they would, called me back when they said they would. 10/10
sally.'s full review | 119 words
