WH Smith www.whsmith.co.uk Reviews

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1.9 stars
Average rating for this product is: 1.9 out of 5

From 10 ratings and 11 reviews

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Average Ratings for WH Smith www.whsmith.co.uk

  • Customer Service1.6 stars
  • Quality of website2 stars
  • Value for Money2.5 stars
  • Reviewer Ratings1.5 stars
  • Overall Rating1.9 stars

11 Reviews For WH Smith www.whsmith.co.uk

  • Guest 6th Nov 2009

    Reviewer rating: 5 stars


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    Placed an order, and came on time, despite the postal strike. Fast, effective, and on of the cheapest around for what I wanted. Website was simple and very easy to navigate too. I'd recommend it to anyone.

  • Guest 5th Nov 2009

    Reviewer rating: 5 stars


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    Placed an order, and came on time, despite the postal strike. Fast, effective, and on of the cheapest around for what I wanted. Website was simple and very easy to navigate too. I'd recommend it to anyone.

  • Guest 12th Oct 2009

    Reviewer rating: 1 stars


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    I placed my order on line and after 2-3 weeks it did not arrive. I tried to ring customer services, they do not answer their phones so I sent an e mail, no reply, sent another e mail, when I eventually got a reply they said my order had been lost in the system and therefore had been cancelled and I could re order if I wanted the item. I told them that I no longer wanted it.
    2 weeks later a parcel arrived containing the cancelled item. I am still trying to get them to respond to my e mails and ...

  • Guest 9th Oct 2009

    Reviewer rating: 1 stars


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    whsmiths entertainment, took my card details and stored them for something they did not have in stock... only after completing the forms did i know this, decided to give them the benefit of the doubt and allow 3 days... 3 days passed and also 3 unanswered emails has left me feeling very negative towards whsmiths.

    I shopped there because I trusted the name... not anymore, total waste of time.

  • Guest 11th Aug 2009

    Reviewer rating: 1 stars


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    Brought magazine subscription from WH Smith but on delivery found the subscription was for only 6 months. Not stated anywhere on website and customer services were not interested, only offered return and website correction. Poor service left me feeling I had been sold the wrong product.

  • trex620 10th Jun 2009

    Reviewer rating: 1.5 stars


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    WH Smith has a higgledy piggeldy selection of goods, compounded by sales staff with a very poor attitude.

  • Guest 11th Oct 2008

    Reviewer rating: 3.5 stars


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    I think they should put more items people will be interested in like books and diarys because people want to order these and I also think they need to design their webpage a lot better. I thought it was completley plain.

  • Guest 28th Feb 2008

    Reviewer rating: 1.5 stars


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    Ordered a week ago on a product that was 'in stock' (and still is) to be delivered in store in Sheffield. Still waiting. They've taken money out my account the day after ordering (there terms and conditions state they only do so when ready for dispatch). The online status of my order is still unchanged at 'in progress'.Reading their terms and conditions, FAQ's etc (accessed 28/02/08) they appear to be very vague on the whole ordering when it arrives etc... (when trying to loo up more details, so ...

  • Northern Lad 18th Feb 2008

    Reviewer rating: 0 stars


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    Ordered a book on-line with an estimated 1-2 weeks delivery. After 3 weeks emailed W H Smith to find out where the book was. No reply despite the message saying they will reply within 48 hours. Wrote another email - no reply. Then 3 more emails. Still no replies. Phoned and was promised a phone call back as the person had to make some enquiries about my order. Yes, you have guessed it - nothing. Still waiting and waiting and waiting. Have now ordered the book elsewhere but I just want t ...

  • Guest 12th Feb 2008

    Reviewer rating: 0 stars


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    No good points, again didn't get what i ordered! Worst book store i have ever dealt with. Went in store to get a refund, the book counter was un manned even though plenty of staff who were not very helpful when i found them.

  • Guest 4th Feb 2008

    Reviewer rating: 0 stars


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    Absolutely terrible service. Did not have product in stock when i purchased it. 1 month later - product still had not arrived so got someone on their customer service team to re-order it for me. 1 month after that - still no product despite having paid for it 2 months ago. Eventually demanded refund which still has not come through. Worst online retailer i have ever experienced and i use a lot!

  • Peter. 31st Dec 2002

    Reviewer rating: 4.5 stars


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    www.whsmiths.co.uk can be useful even if they don't have the item in stock that you want, because you could check if they sell it and then go to the shop itself if one is nearby. Good prices. The delivery is quick and much cheaper than some other shops I have bought items from. Over all good.

  • thewampster. Rank: Lance Corporal 4th Dec 2002

    Reviewer rating: 2.5 stars


    On average, people found this review very helpful
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    I usually find the online version of offline shops are pretty expensive comparitively and not worth looking at. Book shops have a particularly hard time when you consider the likes of Amazon and BOL are so well ensconsed in peoples' subconscious now. Think books online, think amazon right? I went to look at the Ottakars site earlier and found it no longer sells books online, then at Waterstones and found it now redirects to Amazon!! Two of the biggest high street names no longer even try to comp ...

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