wh smith www.whsmith.co.uk reviews | Watch This Item.

Average Ratings
Customer Service2.5/10 Based on 1 rating
Quality of website3/10 Based on 6 ratings
Value for Money5.3/10
Reviewer Rating3.4/10
Overall Rating4/10 Based on 18 ratings
13% Recommended1 out of 8 Reviews
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8- WH Smith www.whsmith.co.uk Reviews

  • Full review by
    trex620
    on 10th Jun 2009


    User Rating : 3
    Respect : 0

    Good Points: A fair range of stationery goods, though somewhat over priced at times.

    Bad Points: Obnoxious sales staff who refuse to answer questions or apologise for mistakes.

    General comments: WH Smith has a higgledy piggeldy selection of goods, compounded by sales staff with a very poor attitude.
    trex620's review and ratings     | 42 words

  • Review by
    Guest.
    on 11th Oct 2008


    User Rating : 7
    Respect : 0

    I think they should put more items people will be interested in like books and diarys because people want to order these and I also think they need to design their webpage a lot better. I thought it was completley plain.
    Guest's full review     | 41 words

  • Review by
    Guest.
    on 28th Feb 2008


    User Rating : 3
    Respect : 0

    Ordered a week ago on a product that was 'in stock' (and still is) to be delivered in store in Sheffield. Still waiting. They've taken money out my account the day after ordering (there terms and conditions state they only do so when ready for dispatch). The online status of my order is still unchanged at 'in progress'.Reading their terms and conditions, FAQ's etc (accessed 28/02/08) they appear to be very vague on the whole ordering when it arrives etc... (when trying to loo up more details, so ...
    Guest's full review     | 212 words

  • Review by
    Northern Lad
    on 18th Feb 2008


    User Rating : 0
    Respect : 0

    Ordered a book on-line with an estimated 1-2 weeks delivery. After 3 weeks emailed W H Smith to find out where the book was. No reply despite the message saying they will reply within 48 hours. Wrote another email - no reply. Then 3 more emails. Still no replies. Phoned and was promised a phone call back as the person had to make some enquiries about my order. Yes, you have guessed it - nothing. Still waiting and waiting and waiting. Have now ordered the book elsewhere but I just want t ...
    Northern Lad's full review     | 136 words

  • Review by
    Guest.
    on 12th Feb 2008


    User Rating : 0
    Respect : 0

    No good points, again didn't get what i ordered! Worst book store i have ever dealt with. Went in store to get a refund, the book counter was un manned even though plenty of staff who were not very helpful when i found them.
    Guest's full review     | 44 words

  • Review by
    Guest.
    on 4th Feb 2008


    User Rating : 0
    Respect : 0

    Absolutely terrible service. Did not have product in stock when i purchased it. 1 month later - product still had not arrived so got someone on their customer service team to re-order it for me. 1 month after that - still no product despite having paid for it 2 months ago. Eventually demanded refund which still has not come through. Worst online retailer i have ever experienced and i use a lot!
    Guest's full review     | 71 words

  • Review by
    Peter.
    on 31st Dec 2002


    User Rating : 9
    Respect : 0

    www.whsmiths.co.uk can be useful even if they don't have the item in stock that you want, because you could check if they sell it and then go to the shop itself if one is nearby. Good prices. The delivery is quick and much cheaper than some other shops I have bought items from. Over all good.
    Peter's full review     | 86 words

  • Review by
    thewampster. Rank: Lance Corporal
    expert review Expert Review
    on 4th Dec 2002


    User Rating : 5
    Respect : +1

    I usually find the online version of offline shops are pretty expensive comparitively and not worth looking at. Book shops have a particularly hard time when you consider the likes of Amazon and BOL are so well ensconsed in peoples' subconscious now. Think books online, think amazon right? I went to look at the Ottakars site earlier and found it no longer sells books online, then at Waterstones and found it now redirects to Amazon!! Two of the biggest high street names no longer even try to comp ...
    thewampster's full review     | 412 words


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