Next Reviews - www.next.co.uk

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★★★★★

“Fantastic delivery service - the standard to judge...”

Written on: 20/11/2013 by Steve_E007 (1 review written)

We have used the Next website to order a washing machine and a new sofa on-line, as well as some smaller goods. I was amazed when our washing machine broke down on a Saturday. Convinced nothing could be done until Monday I was amused when my wife ordered a replacement from Next, online, late Saturday afternoon. She said he would be here the next day. I tried to convince her they must have meant next *Working* day… and besides, surely we were too late in the day to get a next day delivery… Read Full Review

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★★★★★

“FANTASTIC SERVICE”

Written on: 26/10/2013

After reading the reviews below I was more than anxious to order 2 sofas from Next. I visited the Home store at the Gateshead Metrocentre and received fantastic service from the store assistant. I ordered my sofas and I was given a choice of delivery dates. Three days before my chosen delivery date, I received a text and an email to confirm that my order was being delivered on the correct date. The day before delivery I received a further text narrowing the delivery time to a 2 hour slot, which… Read Full Review

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★★★★★

“Customer call back”

Written on: 12/08/2013

I must say this is the best customer care i have received in ages, called me back straight away, i explained i had ordered on line but did not want an account or catalogues, closed my account there and then and arranged for the catalgues to be collected. Very efficient and helpful… Read Full Review

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★★★★★

“I need not have worried...”

Written on: 19/12/2012

After reading all the reviews I was extremely worried about ordering sofas with Next, but after further reaserch, other stores such as Marks and Spencer were also doing poorly with delivery so I decided just to go for it. Before ordering the sofas I rang the telephone helpline and they were extremely helpful telling me which fabrics had nextgurad (scotchguard), where different styles and fabrics were on display and how long I should expect to wait for delivery. We ordered a Jemima Snuggle… Read Full Review

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★★★★★

“Very pleased with my purchase a fantastic buy.”

Written on: 19/06/2011 by LittleH (1 review written)

This item was packed very well and arrived in perfect condition. Delivery men carried it into my apartment but left me to unpack it my self (a little dissapointed with their service.) This item needs 2 people to assemble as it is very heavy, it looks so beautiful in my bedroom I am ordering more velencia furniture. My grandaughter says it is fit for a princess to live in. I am a very pleased customer… Read Full Review

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★★★★★

“So far I've been really pleased with every transaction...”

Written on: 13/05/2011

So far I've been really pleased with every transaction with Next on-line.I ordered a cardigan recently that was very big for the size it was meant to be and they sent me another in that size in case it had been wrongly labelled and a smaller size. They didn't charge for the extra p+p and the goods arrive next day. Their clothing is good quality and mid price range… Read Full Review

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★★★★★

“Bought a cooker in October 2010. Went faulty in March...”

Written on: 27/04/2011

Bought a cooker in October 2010. Went faulty in March 2011. Contacted next who were excellent in trying to get the manufacturer to replace a faulty component. The customer service team were fantastic in getting back with updates and after 5 weeks of delays etc they offered to send me a new cooker. The model was not in stock and the company who should have replaced it sent a letter telling me so. I contacted next whose service was outstanding. Instead of keeping me waiting any longer once… Read Full Review

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★★★★★

“I have been a customer of Next Online Directory for...”

Written on: 10/09/2010 by abeg1 (4 reviews written)

I have been a customer of Next Online Directory for many years and have always found the service and quality of both clothing and home furnishings exceptional.
The school uniforms are of excellent quality, sizing and styling and wash very well and are also good value for money.
Problems I have experienced like the courier losing my returns were handled quickly and the money credited immediately to my account. I have received faulty goods which were replaced the next day by courier delivery… Read Full Review

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★★★★★

“I've been a customer of Next Directory for over 5...”

Written on: 01/04/2010 by shopper45 (1 review written)

I've been a customer of Next Directory for over 5 years now and they've been very good. All furniture items have been excellent quality and on time and I've never had an item delivered that has been damaged or badly described. I recently bought a washing machine from their electricals area on the next.co.uk website and found the reviews very useful for this. The machine was perhaps a tenner more expensive than elsewhere but knowing how good their delivery service is, I'd rather go down that… Read Full Review

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★★★★★

“I've ordered hundreds of pounds of goods from the Next...”

Written on: 04/02/2010 by ginnym (1 review written)

I've ordered hundreds of pounds of goods from the Next website over the past few years and have never had any problems. They always deliver on the day they say and always collect returns on the arranged day - being able to choose the delivery/return day is fantastic. Emails are always sent confirming the order, despatch and returns. Excellent service… Read Full Review

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★★★★★

“I purchase frequently from Next and have since signed...”

Written on: 14/05/2009 by jasgold (4 reviews written)

I purchase frequently from Next and have since signed up for their directory. I have placed several orders through this and have had no problems. Ordering is simple & straightforward, and delivery is within 1 - 2 days. Orders always packed well and goods high quality. Very happy with all my purchases… Read Full Review

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★★★★★

“I have shopped with Next Directory for years, since it...”

Written on: 08/03/2009 by J Dutton (1 review written)

I have shopped with Next Directory for years, since it started & I can only compliment them on their service. Everything is uber quality, the staff are always polite & helpful. I have never experienced any overseas customer service. Though I do live only 3 miles away from the Next Head Office. Never the less my experiences have only been good… Read Full Review

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★★★★★

“im a massive fan of next. always shop there, never...”

Written on: 12/01/2008

im a massive fan of next. always shop there, never complain about the service in my local stores, however I feel there are some stores that could do with teaching their staff to smile more.
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