Next Reviews - www.next.co.uk

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★★☆☆☆
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★★☆☆☆

“Terrible Amount Of Time Wasted”

Written on: 18/10/2014 by DonteSerrano (1 review written)

I purchased a fair about off the website, and set the delivery to come between 8-6 on Saturday. After receiving an email telling me the delivery has been loaded and was on its way at 9, I waited all day to no arrival. Then I called the help line and complained, all they offered was the £4 delivery charge returned, and nothing more. Only redeeming factor is the clothing itself, seems to be reasonably made. Do not use the online store!… Read Full Review

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★★☆☆☆

“Customer service ver poor”

Written on: 17/07/2014 by itRyan482 (1 review written)

I have been trying to take delivery of a fire when I ordered I was offered morning or afternoon I accepted morning. I then received a text to say that it would be delivered between one pm and six pm. I telephoned next and was pushed to three people to be told that I have to call back to rearrange as the delivery schedule is not ready yet. Surprised that such a large company would not be better organised. Really disappointed… Read Full Review

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★★☆☆☆

“Terrible customer service!”

Written on: 03/06/2014 by Cantrell476 (1 review written)

I recently made an order worth over £300 online and was disappointed to find that to have the items delivered to my home address I was going to charged an additional £3.99. The only other option being to have the items sent to my local store meaning that I would have to collect the items when they arrive in store (some not due for another 2weeks). I think that it's disgraceful that such a large Company as Next is charging for purchases this large when most other Companies only charge on… Read Full Review

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★★☆☆☆

“Ordered beginning of January - still waiting!”

Written on: 28/03/2013

I received the new Spring directory & within a couple of weeks had placed an order for childrens clothing - that was 6th Jan, it's now 28th March & I'm still waiting to receive 2 of the items. I keep getting e-mails telling me the items are delayed further & further. I also placed an order from the new Summer directory within 1 week of receiving it & again 2 items are delayed until mid April. Getting pretty fed up of it especially as they charge you for the directory! I'm not sure that this… Read Full Review

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★★☆☆☆

“Next sales online unfair”

Written on: 22/12/2012

Really fed up with the Next online sales unfair allocated places. By the time your slot turns up everything has gone. Why on earth can't Next put so many items in each slot to give everybody a fair chance of getting basically the good stuff that the first come first served get? Very unfair I'm buying nothing more of Next had enough… Read Full Review

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★★☆☆☆

“A shame - really gone downhill.”

Written on: 13/09/2012 by shergar (1 review written)

I have used Next Directory for some time, handy and convenient in the past. Until recently it had been about a year since I had used them. I ordered a number of items (all in stock) on the 23rd August 2012. I received an email to advise they would be ready to collect on the 27th - great! The next I heard was on the 31st when they arrived so four days late. Unfortunatly the event these were for was on the 31st, but in a different city and so I was unable to collect so these were… Read Full Review

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★★☆☆☆

“getting an item picked up to return to next”

Written on: 03/10/2011

i ordered an item from next online, if you order before 9oclock at night you get next day delivery, next day it arrived but i didnt like it, i arranged an uplift for the return of the item, were to come on saturday, i stayed in all day saturday and they didnt come, i waited until sunday night then phoned, obviously a call centre, they arranged for it to get picked up today, stressing that they couldnt give me a time, ok said i...anyway stayed in again the whole day today and guess what??? they… Read Full Review

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★★☆☆☆

“Been a Next customer for years with no problems....”

Written on: 17/04/2011

Been a Next customer for years with no problems. Thought I would order my Mum some flowers for her bithday which fell on a a Sunday. They were to be delivered by post so ordered 6 days before the date. Did they turn up? no they did not. Called Customer Service got no answers as the person I spoke to, in India I think, could only keep saying the same thing, delivery is 2-4 days, so I orderd 6 days in advance to compensate for this!!, but turns out could be 2-4 days after the date selected as… Read Full Review

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★★☆☆☆

“I only shop at Next when I'm prepared to treat myself...”

Written on: 26/05/2010

I only shop at Next when I'm prepared to treat myself to something a little more expensive than usual. I am really disappointed with my latest purchase and am feeling nervous about my other items on order which aren't currently in stock. The shoes I bought are terrible quality for the money I paid, the zips at the back get stuck and the detail is covered in what appears to be glue and coming loose. I have chosen to keep the shoes due to the hassle involved in returning them, but this has… Read Full Review

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★★☆☆☆

“Interestingly, they've started doing reviews on the...”

Written on: 09/05/2009 by segat1 (3 reviews written)

Interestingly, they've started doing reviews on the site. I wanted to write a review, and emailed their helpdesk. I recieved the below back:

"The facility to write reviews that are published on the website is available on a random basis for items that have been ordered and kept for 14 days. If you meet the criteria and are selected, you will receive an e-mail requesting you to write a review."

That's not very transparent, unbiased or ethical, is it? Selective reviews? I have returned an item… Read Full Review

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Viena's Response to segat1's Review

Written on: 12/09/2009

I found this review very helpful because...i was trying to find out how to write a review on clothes in next and could not find how to do it....now i know why...

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★★☆☆☆

“They delivered quite quickly but the delivery man did...”

Written on: 23/12/2008 by clotho (2 reviews written)

They delivered quite quickly but the delivery man did not seem very professional. The quality of their products is always good and the range is good but you often end up paying for the privilege of receiving a catalogue. Their customer service base appears to be overseas and I felt they were not listening to me when I explained my problem, it seemed they were just covering their own backs and refusing to admit any fault… Read Full Review

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