Next Reviews - www.next.co.uk

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Latest Reviews

★☆☆☆☆

“Online order”

Written on: 25/11/2016 by Gordonek487 (1 review written)

I attempted to place an order and regretfully the Next site did not recognise my email address so I registered as a new customer. The issue was I wanted the clothing delivered to another address and once again the website let me down and refused to comply with this request. Once on the telephone 'customer services' required my d.o.b. because apparently they could 'see' I was an existing customer and then the problems deepened due to the fact that I do not disclose my d.o.b. for data protection… Read Full Review

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★☆☆☆☆

“Wasted morning”

Written on: 06/01/2016 by goDaly182 (1 review written)

Having just spent a morning online shopping for my winter holiday in 10 days time , and totalled over. £200 , I went to check out. Only 4 of the items could be delivered I the next few days. ( and with a delivery charge) . The others would come in the next 14 days . Too late. I canceled the whole order as this had completely wasted my time!! They'll be no NEXT TIME for me… Read Full Review

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★☆☆☆☆

“Worst online shopping experience ever ”

Written on: 15/12/2015 by ArianaMay (1 review written)

I ordered 2 items online (childrens clothing) based on the fact that the delivery date quoted was friday 13th nov. The items were meant for my daughter's friend's birthday which was the following wednesday. I called up customer services on monday 16th nov as i did not receive the package on friday. The final tracking status online was "Fri 13/11 21:55 Parcel despatched from our warehouse". The lady i spoke to got in touch with delivery team while i was on hold, she confirmed herself that the… Read Full Review

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★★☆☆☆

“Frustrating Experience”

Written on: 01/12/2015 by debmyoun (1 review written)

Called to order a gift card for a family christmas present. I was transferred to 4 different departments before getting a person who could supposedly help. I wanted £100 card to be sent to me and then was asked for my date of birth. I asked why and it seems Next wanted to open an account on my behalf which I did NOT want. . I asked not to have an account but this request was refused and I therefore said I would not continue. Not a good experience at all. Why can you not order something… Read Full Review

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★★★★★

“Brilliant service”

Written on: 17/11/2015

Ordered a pair of wellies for my granddaughter and some pyjamas Ordered over the phone ,goods arrived next day .Do not pay for this service .Just popped along to my local branch of Next and collected my order .The quality is fist class.Well made ,beautifully finished and a very reasonable price .Will not hesitate to shop this way again ..Very impressed… Read Full Review

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★★★★★

“Fantastic service ”

Written on: 26/09/2015 by Butcher51 (1 review written)

I ordered a dress online for next day click and collect. They promptly sent me confirmation and stated my dress would be ready to collect after 12 the next day as my partner was in town that day I asked him to pick it up although he arrived 2 hours before the collection time my item was already there unfortunately the dress was beautiful but didn't fit so returned to store for a refund the process couldnt of been easier… Read Full Review

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★☆☆☆☆

“What a joke!”

Written on: 26/08/2015

Whats the deal with next day delivery as they advertise? You'd be hard pushed to find anything that isn't on a 3-7 week delay, and with several items, I've waited until they come into stock and they've suddenly sold out! Is the directory becoming more of a reserve for later system? I have noticed that they dont wait to put the delayed items on your bill. What a cheek! I've always used the directory and really enjoyed the service, for example going out at the weekend, order a few bits to pick… Read Full Review

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★★☆☆☆

“Do the staff have any training at all?”

Written on: 23/08/2015 by 126Dugan (1 review written)

We have just visited the new Next store, Crest Road opposite the Empire cinema in High Wycombe We wanted to get some skinny jeans for my husband and needed help with the sizing. Two male employees were standing nearby, one with a can of Red Bull in his hand and were not at all forthcoming with an offer of help. When we asked what the short, regular and long lengths were, he hadn't a clue and went away to find out and came back with the answer that they were all the same length!!! We actually… Read Full Review

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★☆☆☆☆

“feetless settee with a bonous of bettles!”

Written on: 13/08/2015 by Tobiasb69 (1 review written)

ordered new living room furniture from next, more expensive than other furniture outlets, but believed i was paying for decent quality and service. Yes, i was very niave!!!!!! i also took out the additional 12 months interest free credit! this was sold in store and carefully discussed into all its finer detail, and we were advised by the next official no payment would becone due until one month after final item of order was delivered.....lie number one! now customer resolutiond keeps changing… Read Full Review

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★☆☆☆☆

“DO NOT OPEN A NEXT ACCOUNT IF YOU VALUE YOUR CREDIT...”

Written on: 14/05/2015 by SalvatoreFinn1957 (1 review written)

We have had a next account for 14 years! We have had a very active account as I clothe the whole family through our account. We are currently trying to move house and our credit history is great except from 3 markers that Next have put on our credit history. We knew nothing about this! Evidentally over the 14yrs I have been late with 3 payments by a few days and that can jeopardise our mortgage application. Thanks Next! What a great way to treat loyal customers! We run our own business and we… Read Full Review

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★★☆☆☆

“Try and find a woman's suit!”

Written on: 07/03/2015 by 153Browne (1 review written)

I need a new suit and quickly, I thought I would use Next as my parents have an account and you can get next day delivery .. but what an awful website, I tried various combinations to look for a suit, I It mainly came up with options for men and boys!! I tried to search for separate parts but couldn't I just had to look through collections with no relevance to what I wanted. I have given up and now I remember why I gave up my own Next account, … Read Full Review

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★☆☆☆☆

“Never known service like it ”

Written on: 01/02/2015 by md_vincent (0 reviews written)

Next are unable to delivery the product, but seem to find my address quick enough when sending me the bill. Ordered 2 matching wardrobes at the beginning of September. It's now February and I still don't have them. 4 times they failed to turn up as arranged, each time I've contacted Next to enquire where they are I've been told there's no record of a delivery being booked in. Following an official complaint they promise to have them with me using a private courier at a day and time I choose… Read Full Review

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★☆☆☆☆

“pathetic unacceptable nonsensical”

Written on: 01/12/2014 by Ernesto186 (1 review written)

First time, the order had to be cancelled due to non delivery after 12 days. 2nd time, skynet (the courier company) shows out for delivery however, package doesn't arrive. Each time we call skynet, they say that the packet is out for delivery however, EOD it does not arrive. Next is clueless and asks us to call the courier services. Horrible experience. This is definitely not the way to do business. I would never shop online from Next. Not recommended at all. I wish I could give negative… Read Full Review

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★★☆☆☆

“Terrible Amount Of Time Wasted”

Written on: 18/10/2014 by DonteSerrano (1 review written)

I purchased a fair about off the website, and set the delivery to come between 8-6 on Saturday. After receiving an email telling me the delivery has been loaded and was on its way at 9, I waited all day to no arrival. Then I called the help line and complained, all they offered was the £4 delivery charge returned, and nothing more. Only redeeming factor is the clothing itself, seems to be reasonably made. Do not use the online store!… Read Full Review

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★☆☆☆☆

“Do not buy anything online”

Written on: 18/09/2014 by MichelleClifton (1 review written)

Bought my babies complete bedding set from Next online which totalled £155, I ordered to collect in store and £120 was debited from my account, as I had to wait for a few items to be delivered in store (4 weeks wait) so instead of holding the extra £35.00 from my account they took the £120 and held another £120 from my account, to my horror when looking at my account I though I had been hacked only for my bank to tell me if was NEXT holding double the money and I had to call 4 times to get… Read Full Review

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★☆☆☆☆

“Branded A Thief”

Written on: 06/09/2014 by hel.dee.9 (1 review written)

Bought an item from a Next store. Paid for it by credit card. Walked out of store. Bleeper sounded, so instantly branded a thief - in effect accused of not paying for something. Accosted by 2 members of staff. Completely innocent customer. 25 days later matter is still not resolved. Disgraceful customer service to 100% innocent customer. Next initially reluctant to apologise in writing over the matter. Have failed miserably in sending recompense for embarrassment caused, even to sending a… Read Full Review

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★☆☆☆☆

“Takes a month to deliver if you buy online”

Written on: 17/08/2014 by Brooklyn195 (1 review written)

Worst, terrible, pathetic online store in the whole world. I bough a shirt on 22nd of July and still I haven't received the item(Today is 15th of August). For sure I wont recommend it to anyone… Read Full Review

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★★☆☆☆

“Customer service ver poor”

Written on: 17/07/2014 by itRyan482 (1 review written)

I have been trying to take delivery of a fire when I ordered I was offered morning or afternoon I accepted morning. I then received a text to say that it would be delivered between one pm and six pm. I telephoned next and was pushed to three people to be told that I have to call back to rearrange as the delivery schedule is not ready yet. Surprised that such a large company would not be better organised. Really disappointed… Read Full Review

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★☆☆☆☆

“rubbish don't buy online”

Written on: 24/06/2014 by ErnestoHunter (1 review written)

I placed an order over the phone and I ended up, don't know how, because I gave them my debit card details, with a credit account. When I realized, I called them and I paid over the phone. Because I was supposed to receive £10 off, they did not deduct that from my account and it remained unpaid,although I called and clearly specify to close that account as I did not asked or give any approval to be opened. This situation made me look like I did not want to pay and in the end affected my CREDIT… Read Full Review

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★★☆☆☆

“Terrible customer service!”

Written on: 03/06/2014 by Cantrell476 (1 review written)

I recently made an order worth over £300 online and was disappointed to find that to have the items delivered to my home address I was going to charged an additional £3.99. The only other option being to have the items sent to my local store meaning that I would have to collect the items when they arrive in store (some not due for another 2weeks). I think that it's disgraceful that such a large Company as Next is charging for purchases this large when most other Companies only charge on… Read Full Review

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