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| Customer Service | 3/10   |
|---|---|
| Quality of website | 2.5/10 |
| Value for Money | 4.3/10 |
| Reviewer Rating | 3.7/10 |
| Overall Rating | 3.6/10 |
Full review by
siliconglen
on 30th Apr 2008
User Rating : 0
Respect :
0
Good Points: Very few, can't think of any sorry.
Bad Points: Can't change address online, need to phone contact centreSearch for products by unique reference number and multiple entries are returnedFind goods which are out of stock and there is no option to be waitlisted for them or be mailed when they are back in stock.No option for paying by credit card immediately.The site does not sell age related goods, yet requires a date of birth to register. Even sites that do sell age related goods (e.g. DVDs) only require you to validate that you are old enough (e.g. Amazon), storing my actual date of birth is a worry with ID theft on the rise and could be deemed excessive data gathering under the 3rd principle of the data protection act as the site does not adequately explain why they need this extra information.There is also no way online to obtain your customer number, or over the phone either, this info has to be posted to you - a major nuisance and delay. If you buy one day then try and buy the next,. you'll need the customer number to use the site but you won't have received it yet.
General comments: I use e-commerce sites a lot and www.next.co.uk is so far off the norm it presents major issues. Unlike every other site I use there is no password. Instead, the validation is based on info which is potentially public such as address and date of birth. This is a major worry and is symptomatic of how the business model of some websites differs considerably. I would recommend avoiding this site as I found it confusing, irritating and too far off the norm to be worth spending the time on.
siliconglen's review and ratings | 295 words
Review by
band1
on 28th Mar 2008
User Rating : 0
Respect :
0
Seriously consider whether you want to give your details to a company, who doesn't want to protect them. That is what passwords are for and why bank sites and credit card sites use them. The company doesn't not understand that dates of birth and addresses are really easy to get hold of
band1's full review | 121 words
Review by
Guest.
on 21st Mar 2008
User Rating : 1
Respect :
0
I rang Next and ordered some curtains on line having made previous enquiries about their delivery. I was told on 2 occasions that delivery would be made the next day.
I duly waited in and finally rang at 7 p.m. only to be told they were sorry but that was not always the case despite their original assurances of next day delivery.
As a result I have been told that delivery may take place within the next couple of days.
My advice is don't ask for delivery to your door unless you are willing t ...
Guest.'s full review | 115 words
Review by
Guest.
on 12th Jan 2008
User Rating : 10
Respect :
0
im a massive fan of next. always shop there, never complain about the service in my local stores, however I feel there are some stores that could do with teaching their staff to smile more.
Guest.'s full review | 58 words
Review by
Siobhiecarroll
on 15th Nov 2007
User Rating : 3
Respect :
0
Stores are nice. Lingerie fits well, but cannot locate items on their list, phone contact centres saying the item a intimates bra which i wanted in plum colour doesn't exist, however I have seen them in the merryhill branch but not in my size and purchased two similar bras, when I provided these codes they also did not exist on their systems weird !!!!!
Siobhiecarroll's full review | 132 words
Review by
gwendoline
on 19th Sep 2007
User Rating : 0
Respect :
0
I put an order in for a pair of womens size 6 boots and received my delivery on friday, only to open the box and discover that I'd been sent a pair of mens size 7 shoes! I phoned customer services that same day and was told that they were very sorry - the wrong order had been sent out but the correct order would be sent out on monday, and the other shoes would be collected. Monday came, I waited in all day, still no boots. I called customer service to be told that they were sorry, they didn't kn ...
gwendoline's full review | 171 words
Review by
Belle16
on 7th Jan 2007
User Rating : 9
Respect :
0
I recently opened an account with them, and I have never looked back!
I was never too keen on their stores. I found that nothing was ever in stock in my size (6 - 8 at Next), so I decided to request a directory so that I could order stuff. I didn't like the layout of their stores either, and I found everything really hard to find, so I stopped going in there.
The great thing about Next is that their delivery is super fast and guaranteed, which is great if you are in a rush for something. ...
Belle16's full review | 358 words
Review by
12380
on 25th Oct 2006
User Rating : 0
Respect :
0
Next Malmo Coffee Table fiasco:
Buying a coffee table should not be a difficult task, but I would now like to take the opportunity to share with you what I had to endure whilst using your service. Please note this account is told without any exaggeration on my part - once you have read it, that fact will be very difficult to believe!
Having searched high and low for a coffee table, I decided to go for a nice(if not over-priced) Malmo coffee table from Next. I actually saw it, not in your cat ...
12380's full review | 1984 words
Review by
Moushka D
on 19th Oct 2006
User Rating : 9
Respect :
0
I have purchased items from Next Directory and Next for years. You get good value and good work/play clothes that don't fall apart. It may be a bit boring and bland in some areas but I like the clothes. I have bought some suede boots (knee high, different colours of brown) that I've not seen anywhere else. Also their sales are great, I nabbed several tops for £5, £8, etc., a fraction of their original price.
Moushka D's full review | 75 words
Review by
Platinum1
on 30th Jul 2006
User Rating : 6
Respect :
0
The Next website is easy to use. The new sale style searching is much improved, and they have a wider range of sizes than they have in the stores, but if you buy online, you have to have the Directory, which of course you have to pay for.
It is just as easy to go into your local Next store and order from their catalogue. You have to pay up front, but it saves carriage and £3.85 (up to) 4 times a year. They recently started charging for their Summer additional catalogue also.
Platinum1's full review | 91 words
Review by
webgeeze
on 20th Dec 2005
User Rating : 2
Respect :
0
It's 4 days before Christmas and I decide to buy my wife a couple of things from the Next website. Talk about bad idea!
I spend about an hour shopping on their site and find three items I wish to purchase. I then proceed to checkout and find an unreal hurdle ..... They want me to pay £3.50 for a book I don't want and open an account .... why??
I look for ways to get passed this but there isn't any. Bemused, I pick up the phone and speak to sales who were less than helpful really, or ...
webgeeze's full review | 297 words | 1 comment added.
Review by
AWG
on 22nd Nov 2004
User Rating : 0
Respect :
0
Next have sent my 19 year old son a totally unsolicited catalogue, followed by a totally unsolicited bill for the catalogue for £3.50. The bill states "Ordered Goods" Nov. 15, AW/04. Number M99999 D.
We have checked very carefully with our son, who incidentally either buys clothes through our Argos Additions Catalogue, or high street small retailers.
This is totally unacceptable, and probably contravenes the Trading Standards Sale of Goods Act.
We phoned the Company up and a telep ...
AWG's full review | 186 words | 4 comments added.
Review by
thewampster.
expert review 
on 3rd Dec 2002
User Rating : 8
Respect :
+2
Next are one of the offline clothes shops I use most often but they also have a rather nifty website too. I can't say I'm a huge fan of shopping online for clothing because I'm a little on the fussy side (OK I'm enormously fussy!) and like to see the exact colour, fit, material etc. etc. before I'm happy! What I personally use the site for is if there is something I see in the store which isn't in my size but I like, then I can go online and order it. Perfect!
You on the other hand may be mo ...
thewampster.'s full review | 452 words | 2 comments added.
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