Next Reviews - www.next.co.uk

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Latest Reviews

★☆☆☆☆

“Do not buy anything online”

Written on: 18/09/2014 by MichelleClifton (1 review written)

Bought my babies complete bedding set from Next online which totalled £155, I ordered to collect in store and £120 was debited from my account, as I had to wait for a few items to be delivered in store (4 weeks wait) so instead of holding the extra £35.00 from my account they took the £120 and held another £120 from my account, to my horror when looking at my account I though I had been hacked only for my bank to tell me if was NEXT holding double the money and I had to call 4 times to get… Read Full Review

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★☆☆☆☆

“Branded A Thief”

Written on: 06/09/2014 by hel.dee.9 (1 review written)

Bought an item from a Next store. Paid for it by credit card. Walked out of store. Bleeper sounded, so instantly branded a thief - in effect accused of not paying for something. Accosted by 2 members of staff. Completely innocent customer. 25 days later matter is still not resolved. Disgraceful customer service to 100% innocent customer. Next initially reluctant to apologise in writing over the matter. Have failed miserably in sending recompense for embarrassment caused, even to sending a… Read Full Review

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★☆☆☆☆

“Takes a month to deliver if you buy online”

Written on: 17/08/2014 by Brooklyn195 (1 review written)

Worst, terrible, pathetic online store in the whole world. I bough a shirt on 22nd of July and still I haven't received the item(Today is 15th of August). For sure I wont recommend it to anyone… Read Full Review

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★★☆☆☆

“Customer service ver poor”

Written on: 17/07/2014 by itRyan482 (1 review written)

I have been trying to take delivery of a fire when I ordered I was offered morning or afternoon I accepted morning. I then received a text to say that it would be delivered between one pm and six pm. I telephoned next and was pushed to three people to be told that I have to call back to rearrange as the delivery schedule is not ready yet. Surprised that such a large company would not be better organised. Really disappointed… Read Full Review

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★☆☆☆☆

“rubbish don't buy online”

Written on: 24/06/2014 by ErnestoHunter (1 review written)

I placed an order over the phone and I ended up, don't know how, because I gave them my debit card details, with a credit account. When I realized, I called them and I paid over the phone. Because I was supposed to receive £10 off, they did not deduct that from my account and it remained unpaid,although I called and clearly specify to close that account as I did not asked or give any approval to be opened. This situation made me look like I did not want to pay and in the end affected my CREDIT… Read Full Review

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★★☆☆☆

“Terrible customer service!”

Written on: 03/06/2014 by Cantrell476 (1 review written)

I recently made an order worth over £300 online and was disappointed to find that to have the items delivered to my home address I was going to charged an additional £3.99. The only other option being to have the items sent to my local store meaning that I would have to collect the items when they arrive in store (some not due for another 2weeks). I think that it's disgraceful that such a large Company as Next is charging for purchases this large when most other Companies only charge on… Read Full Review

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★☆☆☆☆

“poor customer service”

Written on: 24/05/2014 by Jamison184 (1 review written)

Was waiting with my daughter to purchase some items. I went along to a cashier who was stood doing nothing and was told I can't serve you at the moment so went back along to the start of the queue then was shouted at by an older member of staff that I had jumped the queue. This was not the case. She continued saying this. She would not listen to my side. Not at all impressed. Member of staff was rude and her facts were wrong I had been queuing. No apology received… Read Full Review

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★☆☆☆☆

“Fed up pay on time every month, what's going on?”

Written on: 15/04/2014 by Jeremy104 (1 review written)

I am so fed up with Next on Line. I pay my account before it's due, I barely owe much, just over £100 now. I pay over min payment and yet every month they are reducing my credit to match my balance so I can't place further orders. I have not missed or been late with a single payment and on top of this I pay my daughters account who is at Uni. Tonight they pretended there was a fault on the site when I tried to put things in my bag so I text my daughter who checked hers and it was fine… Read Full Review

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★☆☆☆☆

“cancelled curtain order”

Written on: 02/04/2014

Curtains ordered for £298 pounds in store at Lincoln 27th Feb. Told to expect delivery by 7th March. 10th March received phone call cancelling the order as they were unhappy with quality of the material and I would receive a refund. Received email 13th March telling me the order was cancelled and I would receive a refund. After about 10 days I called customer services to ask where my money was and why I had not receive my refund. They didn't know. Wrong department apparently. I used the… Read Full Review

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★☆☆☆☆

“Sale”

Written on: 24/03/2014 by Nichols478 (1 review written)

Never seen so much rubbish for sale no wonder the store was empty .seen better in charity shops .all the good items are not in the sale… Read Full Review

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★☆☆☆☆

“poor customer service”

Written on: 21/03/2014 by maggiez39 (1 review written)

I ordered (and paid for) two items online four weeks ago and was informed by email of next day delivery. Picked up one item from shop following day - no news of other item(cost £35). No email. Phoned two weeks later - item in packaging - will be delivered any day. Still no email or apology. Phoned again one week later - item was lost in packaging(!). Requested refund. One week later no refund in bank account. Phoned again to find item refund had not been requested. Assured it would now be… Read Full Review

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★☆☆☆☆

“NEVER AGAIN!!!”

Written on: 20/03/2014

Am in International customer and have ordered from different websites in the past few years. This has been the worst experience that I have to go through with a website such as NEXT. Terrible polices on refunds, returns and cancellation. This is a WARNING to all online International customers. Order at your own risk and wish I had read these reviews before ordering!… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 17/03/2014 by redval4 (1 review written)

I have an account with Next for about 18 months. I had a credit limit of £500 it was increased to £600 and then taken away completely in one day. No contact and now I am expected to pay it off. I can understand sensible lending but I paid my account every month on time so cannot understand why it was suddenly closed with no contact at all. Well I shall be paying it off and will never shop in Next again… Read Full Review

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★☆☆☆☆

“Annoying”

Written on: 18/02/2014

I have had a similar experience to a previous reviewer. I currently have a account with next. initially my credit limit was £200, £500, £1000, £1500 then reduced to £1000 and then closed. I pay my balance in full every month and have never missed of been late with a payment. They have no reason as to why they have done this apart from they check you credit file monthly, which i agree is responsibly lending however i am also a member of credit expert and monitor my record regularly getting… Read Full Review

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★☆☆☆☆

“Bad customer service”

Written on: 07/02/2014

I bought a telephone from next on line. It was faulty, so I had to return it, get a refund, and rebuy in the shop. It eventually died completely so I returned it. I was told by a pleasant assistant it was showing as £15, not the £30 I had paid, although I had all the relevant papers. I was told not to worry I would get a full refund. A week later nothing has been repaid. Why should a customer have to do all the running around, returning, rebuying, no call backs, and certainly no refund. Back… Read Full Review

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★☆☆☆☆

“Jugglers with that credit”

Written on: 31/12/2013 by Adamwh (2 reviews written)

I had a next account which had a 2.3k limit on over a year ago and closed it, so opened another one up recently and they gave me a £900 limit, then when I looked a few days later, it went down to £600!? Whatever.. So I ordered a few things for my wife for christmas and a coat I got her was to big, so we returned it and she went online to order some other stuff, only to find out that we aren't aloud to order anything unless we pay for the order in full! So my wife is now without a christmas… Read Full Review

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★☆☆☆☆

“There won't be a NEXT time”

Written on: 19/12/2013

I have ordered an item twice on the Next website because they did not send me a purchase confirmation soon enough, so I thought the transaction did not come through. I called them to cancel the second purchase abut they told be that they could n't. I had to wait to receive it and then to return it which I did. I had paid the items in advance by card so I thought the money will be returned to my bank account. Instead, they credited my online account which I certainly have no intention to use. I… Read Full Review

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★☆☆☆☆

“Poor online experience”

Written on: 14/12/2013 by chris-review (1 review written)

Had a Next online account for many years, & just remembered why i stopped using it. Their Jeans are the only ones that seem to fit & they never have my size in store. So i bit the bullet and ordered online for in store delivery. Every time i clicked order i received a message stating there is some problem and i should try later or phone through. I tried maybe 6 times over the corse of 6 hours and eventually phoned my order through. The following day i received 7 emails from next stating my… Read Full Review

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★☆☆☆☆

“Would not recommend ”

Written on: 11/12/2013

Went into store found an item I liked . Ordered it at the check out . Was told that It would take 3days and that I would get a text to let me know it was delivered into the store. 4 days later no text so called them. Answer sorry not in stock go get your money back? What kind of service is ? Asked why not when I ordered in store there was stock available and they took my money surely at this point one was assigned to my order number. And when would they have contacted me. They could not give… Read Full Review

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★★★★★

“Fantastic delivery service - the standard to judge...”

Written on: 20/11/2013 by Steve_E007 (1 review written)

We have used the Next website to order a washing machine and a new sofa on-line, as well as some smaller goods. I was amazed when our washing machine broke down on a Saturday. Convinced nothing could be done until Monday I was amused when my wife ordered a replacement from Next, online, late Saturday afternoon. She said he would be here the next day. I tried to convince her they must have meant next *Working* day… and besides, surely we were too late in the day to get a next day delivery… Read Full Review

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