Next Reviews - www.next.co.uk

Click here if this is your business
★★☆☆☆
1.6 / 5
169
17% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Next www.next.co.uk - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“What a joke!”

Written on: 26/08/2015

Whats the deal with next day delivery as they advertise? You'd be hard pushed to find anything that isn't on a 3-7 week delay, and with several items, I've waited until they come into stock and they've suddenly sold out! Is the directory becoming more of a reserve for later system? I have noticed that they dont wait to put the delayed items on your bill. What a cheek! I've always used the directory and really enjoyed the service, for example going out at the weekend, order a few bits to pick… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Do the staff have any training at all?”

Written on: 23/08/2015 by 126Dugan (1 review written)

We have just visited the new Next store, Crest Road opposite the Empire cinema in High Wycombe We wanted to get some skinny jeans for my husband and needed help with the sizing. Two male employees were standing nearby, one with a can of Red Bull in his hand and were not at all forthcoming with an offer of help. When we asked what the short, regular and long lengths were, he hadn't a clue and went away to find out and came back with the answer that they were all the same length!!! We actually… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“feetless settee with a bonous of bettles!”

Written on: 13/08/2015 by Tobiasb69 (1 review written)

ordered new living room furniture from next, more expensive than other furniture outlets, but believed i was paying for decent quality and service. Yes, i was very niave!!!!!! i also took out the additional 12 months interest free credit! this was sold in store and carefully discussed into all its finer detail, and we were advised by the next official no payment would becone due until one month after final item of order was delivered.....lie number one! now customer resolutiond keeps changing… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“DO NOT OPEN A NEXT ACCOUNT IF YOU VALUE YOUR CREDIT...”

Written on: 14/05/2015 by SalvatoreFinn1957 (1 review written)

We have had a next account for 14 years! We have had a very active account as I clothe the whole family through our account. We are currently trying to move house and our credit history is great except from 3 markers that Next have put on our credit history. We knew nothing about this! Evidentally over the 14yrs I have been late with 3 payments by a few days and that can jeopardise our mortgage application. Thanks Next! What a great way to treat loyal customers! We run our own business and we… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Try and find a woman's suit!”

Written on: 07/03/2015 by 153Browne (1 review written)

I need a new suit and quickly, I thought I would use Next as my parents have an account and you can get next day delivery .. but what an awful website, I tried various combinations to look for a suit, I It mainly came up with options for men and boys!! I tried to search for separate parts but couldn't I just had to look through collections with no relevance to what I wanted. I have given up and now I remember why I gave up my own Next account, … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Never known service like it ”

Written on: 01/02/2015 by md_vincent (0 reviews written)

Next are unable to delivery the product, but seem to find my address quick enough when sending me the bill. Ordered 2 matching wardrobes at the beginning of September. It's now February and I still don't have them. 4 times they failed to turn up as arranged, each time I've contacted Next to enquire where they are I've been told there's no record of a delivery being booked in. Following an official complaint they promise to have them with me using a private courier at a day and time I choose… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“pathetic unacceptable nonsensical”

Written on: 01/12/2014 by Ernesto186 (1 review written)

First time, the order had to be cancelled due to non delivery after 12 days. 2nd time, skynet (the courier company) shows out for delivery however, package doesn't arrive. Each time we call skynet, they say that the packet is out for delivery however, EOD it does not arrive. Next is clueless and asks us to call the courier services. Horrible experience. This is definitely not the way to do business. I would never shop online from Next. Not recommended at all. I wish I could give negative… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Terrible Amount Of Time Wasted”

Written on: 18/10/2014 by DonteSerrano (1 review written)

I purchased a fair about off the website, and set the delivery to come between 8-6 on Saturday. After receiving an email telling me the delivery has been loaded and was on its way at 9, I waited all day to no arrival. Then I called the help line and complained, all they offered was the £4 delivery charge returned, and nothing more. Only redeeming factor is the clothing itself, seems to be reasonably made. Do not use the online store!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Do not buy anything online”

Written on: 18/09/2014 by MichelleClifton (1 review written)

Bought my babies complete bedding set from Next online which totalled £155, I ordered to collect in store and £120 was debited from my account, as I had to wait for a few items to be delivered in store (4 weeks wait) so instead of holding the extra £35.00 from my account they took the £120 and held another £120 from my account, to my horror when looking at my account I though I had been hacked only for my bank to tell me if was NEXT holding double the money and I had to call 4 times to get… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Branded A Thief”

Written on: 06/09/2014 by hel.dee.9 (1 review written)

Bought an item from a Next store. Paid for it by credit card. Walked out of store. Bleeper sounded, so instantly branded a thief - in effect accused of not paying for something. Accosted by 2 members of staff. Completely innocent customer. 25 days later matter is still not resolved. Disgraceful customer service to 100% innocent customer. Next initially reluctant to apologise in writing over the matter. Have failed miserably in sending recompense for embarrassment caused, even to sending a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Takes a month to deliver if you buy online”

Written on: 17/08/2014 by Brooklyn195 (1 review written)

Worst, terrible, pathetic online store in the whole world. I bough a shirt on 22nd of July and still I haven't received the item(Today is 15th of August). For sure I wont recommend it to anyone… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Customer service ver poor”

Written on: 17/07/2014 by itRyan482 (1 review written)

I have been trying to take delivery of a fire when I ordered I was offered morning or afternoon I accepted morning. I then received a text to say that it would be delivered between one pm and six pm. I telephoned next and was pushed to three people to be told that I have to call back to rearrange as the delivery schedule is not ready yet. Surprised that such a large company would not be better organised. Really disappointed… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“rubbish don't buy online”

Written on: 24/06/2014 by ErnestoHunter (1 review written)

I placed an order over the phone and I ended up, don't know how, because I gave them my debit card details, with a credit account. When I realized, I called them and I paid over the phone. Because I was supposed to receive £10 off, they did not deduct that from my account and it remained unpaid,although I called and clearly specify to close that account as I did not asked or give any approval to be opened. This situation made me look like I did not want to pay and in the end affected my CREDIT… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Terrible customer service!”

Written on: 03/06/2014 by Cantrell476 (1 review written)

I recently made an order worth over £300 online and was disappointed to find that to have the items delivered to my home address I was going to charged an additional £3.99. The only other option being to have the items sent to my local store meaning that I would have to collect the items when they arrive in store (some not due for another 2weeks). I think that it's disgraceful that such a large Company as Next is charging for purchases this large when most other Companies only charge on… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“poor customer service”

Written on: 24/05/2014 by Jamison184 (1 review written)

Was waiting with my daughter to purchase some items. I went along to a cashier who was stood doing nothing and was told I can't serve you at the moment so went back along to the start of the queue then was shouted at by an older member of staff that I had jumped the queue. This was not the case. She continued saying this. She would not listen to my side. Not at all impressed. Member of staff was rude and her facts were wrong I had been queuing. No apology received… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Fed up pay on time every month, what's going on?”

Written on: 15/04/2014 by Jeremy104 (1 review written)

I am so fed up with Next on Line. I pay my account before it's due, I barely owe much, just over £100 now. I pay over min payment and yet every month they are reducing my credit to match my balance so I can't place further orders. I have not missed or been late with a single payment and on top of this I pay my daughters account who is at Uni. Tonight they pretended there was a fault on the site when I tried to put things in my bag so I text my daughter who checked hers and it was fine… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“cancelled curtain order”

Written on: 02/04/2014

Curtains ordered for £298 pounds in store at Lincoln 27th Feb. Told to expect delivery by 7th March. 10th March received phone call cancelling the order as they were unhappy with quality of the material and I would receive a refund. Received email 13th March telling me the order was cancelled and I would receive a refund. After about 10 days I called customer services to ask where my money was and why I had not receive my refund. They didn't know. Wrong department apparently. I used the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Sale”

Written on: 24/03/2014 by Nichols478 (1 review written)

Never seen so much rubbish for sale no wonder the store was empty .seen better in charity shops .all the good items are not in the sale… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“poor customer service”

Written on: 21/03/2014 by maggiez39 (1 review written)

I ordered (and paid for) two items online four weeks ago and was informed by email of next day delivery. Picked up one item from shop following day - no news of other item(cost £35). No email. Phoned two weeks later - item in packaging - will be delivered any day. Still no email or apology. Phoned again one week later - item was lost in packaging(!). Requested refund. One week later no refund in bank account. Phoned again to find item refund had not been requested. Assured it would now be… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“NEVER AGAIN!!!”

Written on: 20/03/2014

Am in International customer and have ordered from different websites in the past few years. This has been the worst experience that I have to go through with a website such as NEXT. Terrible polices on refunds, returns and cancellation. This is a WARNING to all online International customers. Order at your own risk and wish I had read these reviews before ordering!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview