Written on: 14/12/2013
Others have highlighted the problem with the timer. My smoke alarm was set off by burning toast because the timer stuck - I'm sure there will be countless health & safety angels who will remind me never to leave a toaster unattended, but that kinda defeats the object of buying a very expensive product in the first place. This product could cost lives, avoid. (read more)
Written on: 18/11/2013 by Stewpot44 (1 review written)
We bought our first one from John Lewis (a retirement treat)in 2007. It came with a 5 year guarantee and after 4 years the timer failed (as so many others have reported). To be fair, John Lewis got a replacement for us and not a repair. Dualit should get a grip of this as it is such a dangerous isuue. On another issue, the toaster won't accept a full slice of Hovis white snd we have to turn the bread upside down to finish it off. I wrote to Dualit to ask for their comments and got a very... (read more)
Written on: 03/11/2013 by hyderone (1 review written)
Never worked properly from new, first the timer stuck and burnt the toast. When I had freed that up I discovered that it would burn the toast one side and underdo it the other in three out the four slots! Tried to contact the company but received no joy or reply. Amex supplied me with the toaster through their reward scheme otherwise I would have been appalled to have paid £179 for a toaster that doesn't toast. (read more)
Written on: 14/09/2013
Our Dualit toaster set fire to our house recently when the timer got stuck on (we thought the timer had stopped/returned to '0', as it was silent and not clicking), so we left the house for work. On returning, the house was filled with smoke, our two dogs distressed and the kitchen unit very burnt and black. Six fire crews came out and the unit had to be hacked out to remove the smouldering shelf. The kitchen still smells of smoke. On doing some research on Google we discovered to our shock... (read more)
Written on: 12/08/2013 by Lily82 (2 reviews written)
For people who live with many people like me, this toaster is a godsend. It has 4 slots, so I don't need to keep waiting for it to be my turn. The toast is even, and it does toast more quickly than others. The slots are pretty wide and I can even place large slices inside. (read more)
Written on: 17/02/2013
Looks nice. Makes nice toast if you have your wits about you first thing in the morning. If you unplug it after use (as Dualit recommend to avoid the fire hazard), you will find that when you do want to use it you have to remember to plug it back in. Sounds obvious, but the timer switch makes a loud clicking noise which gives you the impression it's making your toast, when in fact it is simply clicking loudly round and the toaster isn't switched on. This is a bit annoying but the problem... (read more)
Written on: 16/08/2012 by shiraz33
Had this toaster five years and on its third mechanical timer. This time it nearly set fire to the kitchen. There is no safety theromstat and when the timer jams or spring becomes weak and the dial gets a build up of kitchen muck between this and the case you can be in big trouble. The get out clause for Dualit is that it is "an attended appliance" ........life's to short to watch a toaster. Expensive and not well made. (read more)
Written on: 20/07/2012 by johnwithard (7 reviews written)
When our last toaster packed in I thought I'd go to town and spend a few quid. I'd always liked the Dualit after seeing it in the background of every great house design show. The toaster itself is unlike most. There's no "pop-up" and no simple setting on a dial. The "pop-up" functionality is replaced with a lever and the dial is a timer. Now, I love the simplicity of it, but not everyone does. 50% of the house are with me, and 50% are with my wife (who hates it). I can understand why. She... (read more)
Written on: 13/06/2012
This toaster looks great but it has a major safely issue. Last week I used the toaster then went to work. However the timer which switches the toaster off got stuck, and the toaster was left on all day. I returned home from work to find my kitchen cupboards completely burnt, with the covers peeling off, all the food in the cupboards above had melted and glasses had cracked. I am just so lucky that they did not catch fire and burn my house down. I phoned Dualit customer services, and I... (read more)
Written on: 24/05/2012 by AndySav (4 reviews written)
Hi I read up on how great these toasters are and really wanted one. Well yes it looks great, feels well made & it toasts bread. I read the horror stories of how dangerous these toasters are but hoped that mine would be ok. Anyway this morning I stuck on some toast and got interrupted by a phone call so left the kitchen. During the call the kids came screaming out into the hall saying there was a fire, I ran into the kitchen which was black with smoke and pulled the toaster plug out,... (read more)
Written on: 07/01/2012 by philnel (1 review written)
This could be a great little toaster (mines the 4 slice version)but the switch has a design fault. The mechanical part of it is like a clock.Take the switch out and wind it up, you will be able to stop it by placing your finger on the ends of the wheels that turn. The ends of the spindles just poke through the casing a tiny amount, you will also see the flywheel stop turning when you do this.I think these wheels should run in a jewel like a watch instead of the metal casing which will wear... (read more)
Written on: 26/02/2011 by Cobra427 (1 review written)
DO NOT BUY THIS TOASTER! The timer sticks and is very dangerous, the toast ends up cremated and so will you if you don't notice it's stuck! We contacted Dualit and were told that the toaster wasn't 'broken' and that we should buy a new timer from them. Their customer services is as useful as a chocolate teapot or a Dualit toaster, take your pick, neither of them do the job! (read more)
Written on: 24/01/2011
I found this to be a pretty mediocre toaster but very pretty, however after about 18 months of quite light use the timer started to stick and is actually dangerous as the toast sits and burns in the toaster until the room fills with smoke and the smoke alarm goes off. Obviously I now realise I can't leave it unattended but it is easy to get distracted. I have a 2 slice toaster, I notice someone with a 4 slice toaster had the same problem. It is a beautiful but impractical item (read more)
Written on: 15/11/2010 by Charlotte84 (1 review written)
This Dualit 4 slice toaster is the best I have had after trying several and different aspects bugging me of each one. It's sturdy, cooks evenly, has a reassuring click when toast is cooked. It comes with a sandwich clamp which enables you to put a sandwich in and toast it, even melting cheese. You can select to use one, two or four slices so it is also energy efficient. Was pleased too to see the variety of colours it came in. It looks very stylish which is handy when it is on the side all... (read more)
Written on: 23/10/2010
Absolute over priced junk. Toasts unevenly, but then again a lot of other toasters do the same. After a couple of years domestic use, the timer stuck and could have caused a serious fire, if it was not for my smoke detector. Dualit, told me that I should not leave it unattended and offered to sell me a replacement timer for £27 - more than it would cost me to buy a much better toaster - agreed it wont look as nice, but i wont risk burning my house down. (read more)
Written on: 14/10/2010
We've had a nightmare with Dualit 4 slice toaster from beginning to end with this toaster and I wouldn't, in a million years, recommend anyone to buy from this company.
It all started 15 years ago when I used to be a nanny for a family who had a version of this toaster. I loved this toaster. I loved it's design and it's cool functions. When I became a grown up, I really wanted this toaster - I knew it was a silly amount of money to spend on something which essentially does nothing but... (read more)
Written on: 14/09/2010
I always used to look at ladies tittering along in their high heel shoes and think "what some people do for fashion" ! My god did I ever believe that I would fall victim. I own a perfectly good Morphy Richards toasted left in the cupboard that make fantastic toast quickly and efficiently and I wont use it cause I am style victim to the Dualit toaster.
I spend mornings burning my fingers and trying to hold the toast central in the slot with a knife but still it keeps coming out uneven and... (read more)
Written on: 10/05/2010 by sox22ufo (1 review written)
Oh my God..........My wife nearly burnt the house down when the switch/timer on the Dualit stayed stuck on for no reason.
She left for work and I smelt something burning in the kitchen! Went to look and the cupboards above had turned brown and was smouldering hot.
The cable had melted so so much I code see the copper wiring to the plug.
Scarred the living daylights out of me, I can never trust this machine again, straight in the bin, "NO QUESTIONS ASKED ITS DANGEROUS" (read more)
Written on: 12/04/2010
Do NOT buy this toaster!!! Have had it for 2 days and have just come home (in the knick of time) to find the toaster still on as timer had stuck from my partner making toast earlier. The kitchen cupboards were red hot and the plastic sealant under the cupboard doors had started to melt! If I hadn't come home when I did I am convinced the house would have burnt down! This has really shaken me up as I thought this was a superior product but in terms of safety I cannot believe it is still on sale! (read more)
Written on: 03/04/2010
We have had our 4 slot Dualit for 12 years now and it works perfectly, every time.
We had to replace a couple of elements after 8 years and the Dualit people were very helpful and sent us the replacements, which were simple to fit.
The newer models have wider slots and different heating elements which sound nice, but since we only eat sliced bread, the original design is fine.
We like the retro design and the funky operating lever--all so simple. (read more)
Written on: 25/03/2010
FIRE RISK! DO NOT BUY! Our toaster's timer jammed. The toast was done and removed - but the toaster didn't turn off. The whole thing got red hot, and only the fire alarm stopped the house going up in flames. Dualit said "it's a commercial appliance" and "you should watch your toast and unplug the toaster after use." Avoid. (read more)
Written on: 16/11/2009
Uneven toasting even after preheating and following manufacturer guidelines. Swapped our unit for another and returned the second one within two weeks after going through a whole loaf with variable results. Very dissappointing for something that cost £195. Have now bought a £20 toaster which amazingly toasts a whole slice. (read more)
Written on: 02/05/2009 by starrystorms (1 review written)
Dualit 4 Slice toaster is top quality, no fuss, serious toaster. (read more)
Written on: 11/04/2009 by pixelchick10 (2 reviews written)
The Dualit 4 Slice has a nice stylish design but the switch mechanism has broken after a couple of years or so (quite dangerous as you'd put the toaster on, then it wouldn't switch itself off) ... not v durable for a so called premium product ... (read more)
Written on: 07/12/2008
Used one of these for years and although they look great I wouldn't recommend as toast too easily gets stuck if you slice it yourself as it only has one width setting. Pitta bread which puffs up when hot also gets stuck. (read more)
Written on: 07/10/2008 by andydj (3 reviews written)
Toast IS NOT just toast. The principle behind a good toaster is to toast the outside of the bread fast allowing the centre to stay moist which in turn keeps it hot and deliciously . This is what makes the Dualit 4 Slice stand alone in today's toaster world. The difference in the texture and temperature of the toast the Dualit produces is something I was not expecting. By comparison, the lesser/cheaper toasters either dry the bread out or steam it because they toast so slowly. (read more)
Written on: 29/03/2008
My Dualit 4 slice toaster was made in 1980. It still works like a charm. I've had to replace two lots of elements but they are relatively inexpensive , easy to find on eBay and with basic common sense you can replace them yourself. I agree with a previous poster that toast is toast, but how nice to be able to turn the toaster on morning after morning and it works. (read more)
Written on: 09/04/2007 by Reviewer100 (25 reviews written)
Why did we get one?? Well we had a wad of Amazon vouchers and decided to get something nice that you couldn't justify spending your hard earned hard cash on.
What is it like to use?? Once you've mastered the timer, very simple with assuringly clunky, robust controls. It is very solid with extra wide slots, yet still (like every other toaster) can't comfortably accommodate tea cakes/hot cross buns without needing a little encouragement to come out. Nice keep warm feature too. Switchable 2 or... (read more)
Written on: 21/03/2007 by ewhaleholmes (1 review written)
Disappointed that this "acclaimed" toaster is not very durable. (read more)
Written on: 15/08/2006 by Bill T (1 review written)
The Dualit 4 Slice toaster looks very stylish, but frankly toast is toast. I was disappointed it broke after 2 years, and the repair cost was more than buying a new (non-Dualit) toaster. (read more)
Written on: 11/09/2003 by peculiarjulia (2 reviews written)
Yes, the retro look is in, big time. And I fell for it, but this Dualit 4 slice toaster is disappointing. For starters, it is mega bulky, the holes are not big enough to toast tea cakes, or they get stuck as you try and lift them up, it burns toast pretty much overtime or undercooks it (perhaps I have the setting wrong?!) All in all, overpriced silliness. Sorry Dualit. (read more)
Written on: 02/12/2002 by adr.
Once again you get what you pay for! There is no better toaster. (read more)
As rated by real users
"Unsafe" Read More
"Disappointment would be an und..." Read More
"Problem Resolved!!!" Read More
"Russel Hobbs, Do not bother." Read More
"Causes main house fuses to blow." Read More