Elephant Car Insurance Reviews - www.elephant.co.uk

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Elephant Car Insurance - www.elephant.co.uk
Elephant Car Insurance - www.elephant.co.uk
Elephant Car Insurance - www.elephant.co.uk
Elephant Car Insurance - www.elephant.co.uk
Elephant Car Insurance - www.elephant.co.uk
Elephant Car Insurance - www.elephant.co.uk

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Latest Reviews

★☆☆☆☆

“Terrible service, would not recommend”

Written on: 13/09/2017 by Conley315 (1 review written)

Terrible Insurance company, Prices are very high and I personally think that an insurance company should be on your side... that is what they are paid for. However I found that when I had a minor accident, I was claimed against and not notified of the claim until my renewal (Which was 5 month after the event). Overall they are a terrible insurer and I would not recommend them to anyone… Read Full Review

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★★☆☆☆

“Poor cancelation instructions - horrible website”

Written on: 16/08/2017 by Violet340 (1 review written)

No problem during the 3 years I've been insured, buy while canceling my car insurance the call centre operators told me to go to the website and follow the instructions. The website tells us to phone them to cancel, and to retrieve the 'proof of no claims' document the page they tell us to seek (no link provided) it cannot be found.... horrible experience...been trying to cancel it for 3 hours… Read Full Review

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★☆☆☆☆

“Shoddy shoddy shoddy”

Written on: 01/05/2017 by MohammadDavis (1 review written)

I tried thier accelerated scheme and after 2.3 years found out it was niether here or there. Beware 2 years of 10 months bonuses Will only equal 20 months bonuses… Read Full Review

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★☆☆☆☆

“Unscrupulous and incompetent”

Written on: 21/01/2017 by tomdestry (1 review written)

I had a no-fault claim which should have been straightforward, but more than a year later I am over £2,000 out of pocket and some elements of my claim have still not been completed -- largely because of the astonishing incompetence of their legal wing Elephant Law (I am currently on my 4th case handler). Their customer service staff are entirely focused on trying to cut down your claim, or -- better still -- demonstrate that your insurance is invalid by asking you the same set of questions… Read Full Review

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★☆☆☆☆

“bogus car accident insurance company”

Written on: 05/01/2017 by Jackal11 (1 review written)

I was with Elephant car insurance and had an accident on 31 Dec 2015,and still ongoing yes its Jan 2017. A very straight forward case as i was hit from behind at traffic lights. Unfortunately i decided i go with my insurance with this claim as i would be easy and no hassle. But i was wrong as the Elephant law aka BDElaw are incompetent of there work and especially with there customers service. God help us if you get a case handler from them. the case handler will definitely mess your accident… Read Full Review

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★☆☆☆☆

“rip off merchants”

Written on: 15/12/2016 by ianfoxall (1 review written)

I have been with elephant for 14 years, owning a classic mini and with 14 years no claims. I recently brought a Seat Leon fr while I was in the process of selling the mini I asked if I could insure both cars on one policy, which they agreed to quoting £61 pm for both cars, not bad considering I was paying £42 pm for the mini alone. On selling the mini I was contacted by elephant with my new policy quoting £58 pm for my Leon, when asking why it was almost as much to insure one car now as it… Read Full Review

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★☆☆☆☆

“Cannot get through on telephone just on hold”

Written on: 17/11/2016 by Quinlanzo385 (1 review written)

Terrible service whilst trying to get through to make a change to my policy just kept on hold despite the message saying my call is important to the company at the time of me writing this review it was 29 minutes and I am still on hold disgusting… Read Full Review

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★☆☆☆☆

“They dont care about customers”

Written on: 20/10/2016 by IanBurton1986 (1 review written)

Having changed my car on my policy to a less powerful model they added 180 pound on my premium which i had to pay to as i had been on 9 months for my no claims. They knew they had me by the balls. No good reasons apart from a load of wish wash. Bad customer service.. I would certainly not recommend this mo ey grabbing company… Read Full Review

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★☆☆☆☆

“Poor experience ”

Written on: 28/09/2016 by Whitaker302 (1 review written)

Sad to say extensive cover doesn't guarantee, car ran into me from behind and claimed my fault. The stats Road layout and position of damage illustrate blame but company avoids pay out. Having so many basic elements and so much sub contract one division doesn't talk to another have spent 20-30 hours on calls with them. pls don't insure with them whilst you don't have accidents great when you do you know why they're cheap. It's illegal to have no insurance surely then it should be illegal to… Read Full Review

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★☆☆☆☆

“Car Insurance”

Written on: 31/08/2016 by temple2 (1 review written)

I was deceived when requested a quote from a Customer Representative. He was able to look up my information from his computer and told me that I will receive the same coverage. He lied to me. Now I am stuck trying to find Insurance. This was the worst experience ever… Read Full Review

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★☆☆☆☆

“DISGUSTING COMPANY WILL TAKE MONEY UT NOT PAY UP”

Written on: 09/07/2016 by copper1234 (1 review written)

THIS COMPANY TARGETS YOUNG DRIVERS AND WHEN THEY HAVE ACCIDENTS DO NOT WANT TO COVER THE CONSEQUENCES OF INNOCENT PUBLIC… Read Full Review

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★★☆☆☆

“Shocking ..do not use this company.”

Written on: 06/07/2016 by Classylady1965 (1 review written)

Insured with this company and my policy has just doubled in price. I havent claimed and when I rang to ask why my quote was so high .I was told the claim for a windscreen was a factor. Disgraceful ......rubbish customer service and they tried to debit my account for 700. Instead of the 277 I paid ...shocking… Read Full Review

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★☆☆☆☆

“A total failure to honor a committment”

Written on: 24/06/2016 by Hadley221 (1 review written)

I bought my sons car insurance from Elephant, they missed a document that had been sent, the no claims bonus notification. they then deducted 149 pounds from my account for non compliance. my son complained and After 10 calls...TEN,in which he was told the money would be repaid, they tell he they will deduct 25 pounds from the amount???? he did not argue (as many people don't, which I can't understand) however we are STILL waiting for the money, it is Bizarre, how incompetent do you have to… Read Full Review

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★☆☆☆☆

“claim due to being crashed into on rear quarter/wheel”

Written on: 01/05/2016 by 60Vaughn (1 review written)

Waste of time iv had nothing but problems since the claim date. Its alwas me chasing them for info and to get the heads up on things and the progression of the claim etc. They never once have phoned me by this i mean dialing my number always by email which i dont always see. They have not handled this well at all which has left me hanging and very angry. I can see why people to deive around without insurance bceause it is a waste of time effort and money but you cant drive a 13k car without it!… Read Full Review

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★☆☆☆☆

“had to make a claim and they totaly let me down ”

Written on: 22/04/2016 by 485Driscoll (1 review written)

I went with elephant because of my age and they where cheep but added legal cover to my policy. This was a mistake. I had a crash. I was stood still in traffic and elephant have taken the other party's side. This has cost me the repairs to my vehicle because they wanted to write my car off. And my no claims. Totaly let me down when I needed them the most. Do not use elephant and if you do. The legal cover they sell is not worth the paper it's wrote on… Read Full Review

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★★☆☆☆

“Still waiting for my excess!”

Written on: 19/04/2016 by OliverBurstow (2 reviews written)

Elephant have been brilliant in helping to deal with my non-fault claim and Elephant law have successfully won my case against the third party. However I have now been waiting for near on 4 months to receive back my excess from the incident in December 2015. I have been informed the case is settled and the third party insurer has paid out and I am in a back log waiting for somebody to be bothered to simply write a cheque and put it in the post. not good enough I'm afraid… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 11/04/2016 by Jason3859 (1 review written)

Very rude staff, harassed my elderly parents… Read Full Review

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★☆☆☆☆

“Outrageous charges for changing address”

Written on: 04/04/2016 by CarlaJacobs367 (1 review written)

I was initially very happy with my policy but 9 months in, I moved home to - in fairness - a higher risk area. However, Elephant wanted to charge me the ridiculous sum of £195 per month for the remaining 3 months (my original policy was £70 pm)I couldn't believe that this had been calculated correctly and, sure enough, the quote for a totally new policy was less than £100 per month. I was told there was nothing I could do to change the £195 per month figure, and that I would have to cancel… Read Full Review

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★★★★★

“Quick easy efficient ”

Written on: 27/03/2016 by Watkinswz271 (1 review written)

Elephant was quick and easy to use.The site was self explanatory and easy to navigate. The overall cost of the insurance was the best on the net for comprehensive cover. Would recommend… Read Full Review

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★★★★☆

“cooperative, ”

Written on: 19/03/2016 by MosheMedina (1 review written)

I liked because they explain me cleraly about price and policies. This was the main factor that i got this policy. They are friendly… Read Full Review

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