Elephant Car Insurance Reviews - www.elephant.co.uk

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★★☆☆☆
1.7 / 5
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Elephant Car Insurance - www.elephant.co.uk
Elephant Car Insurance - www.elephant.co.uk
Elephant Car Insurance - www.elephant.co.uk
Elephant Car Insurance - www.elephant.co.uk
Elephant Car Insurance - www.elephant.co.uk
Elephant Car Insurance - www.elephant.co.uk

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Latest Reviews

★☆☆☆☆

“Costly + attitude problems”

Written on: 12/04/2015 by AileenShepherd (1 review written)

Elephant car insurance were very nice in the past, I stayed with them for many years but the last 2 years cost me a fortune and this year I shopped around and found they were £300 more expensive than any others... Plus they were not happy I decided to surrender my policy + when I called for advices I got a very cold shoulder. So no, no, no..... … Read Full Review

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★★☆☆☆

“Bad Customer Service”

Written on: 11/04/2015 by helloh (1 review written)

All i wanted to do was change my car on my policy, they kept cutting me off when i was calling from a mobile at 15p per minute it took 3 phone calls and by the end of the third i had already made my mind up. Any insurance company that makes changing your details that difficult is NOT worth my renewal next year. Beware f they have your details they will automatically charge you upon renewal without making any real contact with you… Read Full Review

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★☆☆☆☆

“Dont bother with them!”

Written on: 09/04/2015 by JacobWilde (2 reviews written)

Paid 3k for car insurance from them and was involved in a crash, their "approved repairer". Took over a month getting back to me and it came back broken! So it went back to them again took another month and guess what... Came back broke again so its now with a franchised repairer and they had the car sorted within a week, at my expense of course. Thinking about taking small claims action against them since ive not had my car in 3 months now and had to sort it myself. Bad company, Avoid at all… Read Full Review

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★☆☆☆☆

“Piece of Crap!!”

Written on: 27/03/2015 by HannahGraves488 (1 review written)

I've been fighting with them over two months and my car still isn't repaired. The claims adjusters are useless. They are NOT helpful AT ALL… Read Full Review

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★☆☆☆☆

“What a joke ”

Written on: 22/03/2015 by CarterMcAllister418 (1 review written)

8months on after having an accident caused by one of their insured drivers still waiting for payout excuse after excuse their driver wrote my car off got done for dangerous driving and left me need treatment and still they keep not answering solicitors signed off from treatment last sept all information sent ......my advice elephant need writing off themselves bet they are qiick enough to act when one of their clients are injured .....disgusting company… Read Full Review

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★☆☆☆☆

“Terrible after service”

Written on: 18/03/2015 by dilysm2005 (1 review written)

I was with Elephant for just over a year, however the renewal was a good £300.00 more than all other companies so I decided to switch, unfortunately as they use an automatic renewal service I failed to cancel on the exact date. I cancelled three days later and was then bombarded with emials and threatening letters for a cancellation fee of £95.00. The letters were sent within a few days and demanded payement and threatened to send my details to their debt agency with a further sum of £25.00… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS”

Written on: 10/03/2015 by Adkins16 (1 review written)

I have been a customer with Elephant since 12:45 this afternoon. It is now 17:35 and I am cancelling. Spoken to around 8 employees of this company and every time I call I am ringing yet ANOTHER call centre trying to explain the registered keeper and legal owner are different with it being a car scheme through work. Not one member of staff seems to understand this is the way in which the car needs to be insured. This is AFTER arranging my insurance over the phone with the blatant naivety on my… Read Full Review

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★☆☆☆☆

“avoid”

Written on: 03/03/2015 by Finley76 (1 review written)

if you need to claim or change your car they will screw you over. they are cheap for a reason please avoid… Read Full Review

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★☆☆☆☆

“Very Very Terrible”

Written on: 01/03/2015 by corranhorn (1 review written)

Driver came look at the car told me want the falut was but would not take it as he did not know the area and it a Sunday just said to ring around then ring elephant back ring then and since they did not take they are going to change me to pick it up after I had found a repairer… Read Full Review

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★☆☆☆☆

“Don't bother wasting your money”

Written on: 23/02/2015 by Conner478 (1 review written)

A bus changed lanes and scraped into us. We stopped, took pictures, realised there was no damage to either vehicle and drove off as the driver sat in his cab. We notified our insurance straight away, contacted the bus company and heard nothing more. Received a letter saying that the bus claimed damages against us. Sporadic phone calls followed (once every four-six months) where I had to inform different agents of what had happened. Eventually we were told that they would settle as we had… Read Full Review

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Beckworthonia's Comment

Written on: 02/03/2015

Maybe you should have called them to report the incident as a notification as per the terms and conditions of all car insurance policies. You do not have much to stand on, nor does your company if you do not do your due diligence first. Take some responsibility for how you dealt with it! I know these big companies can really tick people off, but what about people doing what they are supposed to in a crash??

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Keeleboy's Comment

Written on: 02/03/2015

Did you even read my post? Try the first paragraph again

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Keeleboy's Comment

Written on: 02/03/2015

Did you even read my post? Try the first paragraph again

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★☆☆☆☆

“Inconsiderate, robbing company”

Written on: 21/02/2015

I have been a customer for a few years, never missed a monthly payment the whole time until I had to add an extra car onto my insurance for a week, I was told by the person I spoke to that £28 would be added to my monthly payment for this. But lo and behold 2 week later I get a threatening letter saying failed direct debit for £28 pay up £770 or insurance would be cancelled. I phoned them to pay the £28 but no they could not do this, I asked to carry on with my monthly payments, no they… Read Full Review

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★☆☆☆☆

“Done car insurance with these idiots. Gave me a good...”

Written on: 20/02/2015 by 184Wells (1 review written)

Done car insurance with these idiots. Gave me a good price. Customer service is appalling and they looking to cancel your policy as quick as they can that way they can charge you a cancellation fee and make money on you without any effort. … Read Full Review

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★★★★★

“Sales Service”

Written on: 03/02/2015 by Thommey (1 review written)

I have just insured myself onto a car and the person I spoke to was extremely friendly and easy to talk to. I wanted to credit him as he was really lovely. Thanks… Read Full Review

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★☆☆☆☆

“Awful ”

Written on: 09/01/2015 by JessiePayne452 (1 review written)

Rubbish customer service and looking to take every single penny in the account! Never ever use them!… Read Full Review

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★☆☆☆☆

“At my wits end.”

Written on: 05/01/2015 by Alyssa380 (1 review written)

I'm not a policy holder but I am making a claim against an Elephant Customer after the driver killed my Husband. The policy holder was charged with Death by Dangerous Driving. The reason for writing this review is to express my concerns about the fact that this company seem to fail to acknowledge correspondence from Solicitors, ignore us for twelve weeks and eventually reply with many apologies and a promise to communicate with us in future. Guess what? They haven't replied to my Solicitor's… Read Full Review

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★★☆☆☆

“very unprofessional”

Written on: 14/12/2014 by Jonestf482 (1 review written)

I'm 20 years old and have been with elephant for two years now. I have had two accidents/claims and they way they dealt with them was just terrible! None of them have a clue what to do and when it came to liability they gave in straight away and said because Iwas an inexperienced driver I was to blame. So that was one fault claim I had of £9137. I knew now I have to get every little bit off evidence when in a accident So I decided to install a dashcam. So on the 8th December 2014 I had a… Read Full Review

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★☆☆☆☆

“nightmare”

Written on: 13/12/2014 by willitneverend (1 review written)

you are the people who continually take money from my account I have never done business with you nor ever will!!! OMG cant review this without giving you a star rating.. So you have a one just to get me listened to !!!… Read Full Review

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★★☆☆☆

“Swapping insurance to a new vehicle”

Written on: 01/12/2014 by Keegan242 (1 review written)

What a absolute nightmare trying to swap over my insurance to a new vehicle. my new car was 20 pound less to insure on price comparison site with there sister company but when getting in contact with elephant to swap it over they said I had to pay £260, what a extortionate price. I obviously didn't except this offer and spoke to the management. The manager agreed with me and said the fee was high and he would get in touch with the pricing department and get back in touch with me with in two… Read Full Review

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★☆☆☆☆

“Please stay away from this awful robbing company”

Written on: 29/11/2014 by DominiqueDevine118 (1 review written)

I had a crash at no fault of my own , third party admitted full liability finally! The day of my crash I called elephant as my car was a write of , they were helpful at first .... Then they tried to get me to accept some responsibility even tho the third party joined the road I was on and drove into the side of my car and sent it spinning on a main road , there was no way I was accepting any liability as it was not my fault - they put a stop on my monthly payments until they reviewed my car… Read Full Review

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★☆☆☆☆

“Disgraceful customer service very few English the rest...”

Written on: 13/11/2014 by 165Schmitt (1 review written)

Disgraceful customer service very few English the rest can barely speak English, of you have an accident after being fully comp an paying over th odds and that claim hits a 50 50 split forget it they are thieves as far as I'm concerned staff are thick and in educated one diddnt know the Highway Code, bad service, terrible claims department DO NOT use there insurers… Read Full Review

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