Elephant Car Insurance Reviews - www.elephant.co.uk

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★★☆☆☆
1.7 / 5
22% of users recommend this
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Elephant Car Insurance - www.elephant.co.uk
Elephant Car Insurance - www.elephant.co.uk
Elephant Car Insurance - www.elephant.co.uk
Elephant Car Insurance - www.elephant.co.uk
Elephant Car Insurance - www.elephant.co.uk
Elephant Car Insurance - www.elephant.co.uk

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Latest Reviews

★☆☆☆☆

“avoid”

Written on: 03/03/2015 by Finley76 (1 review written)

if you need to claim or change your car they will screw you over. they are cheap for a reason please avoid… Read Full Review

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★☆☆☆☆

“Very Very Terrible”

Written on: 01/03/2015 by corranhorn (1 review written)

Driver came look at the car told me want the falut was but would not take it as he did not know the area and it a Sunday just said to ring around then ring elephant back ring then and since they did not take they are going to change me to pick it up after I had found a repairer… Read Full Review

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★☆☆☆☆

“Don't bother wasting your money”

Written on: 23/02/2015 by Conner478 (1 review written)

A bus changed lanes and scraped into us. We stopped, took pictures, realised there was no damage to either vehicle and drove off as the driver sat in his cab. We notified our insurance straight away, contacted the bus company and heard nothing more. Received a letter saying that the bus claimed damages against us. Sporadic phone calls followed (once every four-six months) where I had to inform different agents of what had happened. Eventually we were told that they would settle as we had… Read Full Review

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Beckworthonia's Comment

Written on: 02/03/2015

Maybe you should have called them to report the incident as a notification as per the terms and conditions of all car insurance policies. You do not have much to stand on, nor does your company if you do not do your due diligence first. Take some responsibility for how you dealt with it! I know these big companies can really tick people off, but what about people doing what they are supposed to in a crash??

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Keeleboy's Comment

Written on: 02/03/2015

Did you even read my post? Try the first paragraph again

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Keeleboy's Comment

Written on: 02/03/2015

Did you even read my post? Try the first paragraph again

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★☆☆☆☆

“Inconsiderate, robbing company”

Written on: 21/02/2015

I have been a customer for a few years, never missed a monthly payment the whole time until I had to add an extra car onto my insurance for a week, I was told by the person I spoke to that £28 would be added to my monthly payment for this. But lo and behold 2 week later I get a threatening letter saying failed direct debit for £28 pay up £770 or insurance would be cancelled. I phoned them to pay the £28 but no they could not do this, I asked to carry on with my monthly payments, no they… Read Full Review

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★☆☆☆☆

“Done car insurance with these idiots. Gave me a good...”

Written on: 20/02/2015 by 184Wells (1 review written)

Done car insurance with these idiots. Gave me a good price. Customer service is appalling and they looking to cancel your policy as quick as they can that way they can charge you a cancellation fee and make money on you without any effort. … Read Full Review

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★★★★★

“Sales Service”

Written on: 03/02/2015 by Thommey (1 review written)

I have just insured myself onto a car and the person I spoke to was extremely friendly and easy to talk to. I wanted to credit him as he was really lovely. Thanks… Read Full Review

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★☆☆☆☆

“Awful ”

Written on: 09/01/2015 by JessiePayne452 (1 review written)

Rubbish customer service and looking to take every single penny in the account! Never ever use them!… Read Full Review

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★☆☆☆☆

“At my wits end.”

Written on: 05/01/2015 by Alyssa380 (1 review written)

I'm not a policy holder but I am making a claim against an Elephant Customer after the driver killed my Husband. The policy holder was charged with Death by Dangerous Driving. The reason for writing this review is to express my concerns about the fact that this company seem to fail to acknowledge correspondence from Solicitors, ignore us for twelve weeks and eventually reply with many apologies and a promise to communicate with us in future. Guess what? They haven't replied to my Solicitor's… Read Full Review

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★★☆☆☆

“very unprofessional”

Written on: 14/12/2014 by Jonestf482 (1 review written)

I'm 20 years old and have been with elephant for two years now. I have had two accidents/claims and they way they dealt with them was just terrible! None of them have a clue what to do and when it came to liability they gave in straight away and said because Iwas an inexperienced driver I was to blame. So that was one fault claim I had of £9137. I knew now I have to get every little bit off evidence when in a accident So I decided to install a dashcam. So on the 8th December 2014 I had a… Read Full Review

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★☆☆☆☆

“nightmare”

Written on: 13/12/2014 by willitneverend (1 review written)

you are the people who continually take money from my account I have never done business with you nor ever will!!! OMG cant review this without giving you a star rating.. So you have a one just to get me listened to !!!… Read Full Review

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★★☆☆☆

“Swapping insurance to a new vehicle”

Written on: 01/12/2014 by Keegan242 (1 review written)

What a absolute nightmare trying to swap over my insurance to a new vehicle. my new car was 20 pound less to insure on price comparison site with there sister company but when getting in contact with elephant to swap it over they said I had to pay £260, what a extortionate price. I obviously didn't except this offer and spoke to the management. The manager agreed with me and said the fee was high and he would get in touch with the pricing department and get back in touch with me with in two… Read Full Review

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★☆☆☆☆

“Please stay away from this awful robbing company”

Written on: 29/11/2014 by DominiqueDevine118 (1 review written)

I had a crash at no fault of my own , third party admitted full liability finally! The day of my crash I called elephant as my car was a write of , they were helpful at first .... Then they tried to get me to accept some responsibility even tho the third party joined the road I was on and drove into the side of my car and sent it spinning on a main road , there was no way I was accepting any liability as it was not my fault - they put a stop on my monthly payments until they reviewed my car… Read Full Review

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★☆☆☆☆

“Disgraceful customer service very few English the rest...”

Written on: 13/11/2014 by 165Schmitt (1 review written)

Disgraceful customer service very few English the rest can barely speak English, of you have an accident after being fully comp an paying over th odds and that claim hits a 50 50 split forget it they are thieves as far as I'm concerned staff are thick and in educated one diddnt know the Highway Code, bad service, terrible claims department DO NOT use there insurers… Read Full Review

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★☆☆☆☆

“call staff are useless”

Written on: 13/11/2014 by 453Sharpe (1 review written)

So my car was involved in a hit and run but a independent witness saw and passed on the detail. The Elephant staff were more interested in getting me to pay the interest than following up with the driver! when they finally did get in touch with him and he took full responsibility they were still treating me as if I was the driver in the wrong. I walked away from every call feeling infuriated and belittled by my own insurance company. staff were the most unhelpful people I have ever dealt with!… Read Full Review

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★☆☆☆☆

“Elephant are TERRIBLE. ”

Written on: 30/10/2014 by Clarew91 (1 review written)

I have been insured with elephant for four years, they are very quick to take your money but the customer service is the worst I've ever come across. My car was recently wrote off through a third party the amount of time this took to sort out was diabolical. Everyone I spoke to on the phone was rude. I asked them at what point "what am I actually getting for the £80 I pay a month" the "customer service" person laughed down the phone! I recently got a letter through also stating my monthly… Read Full Review

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★☆☆☆☆

“ITS ALL ABOUT ELEPHANT. STUFF THE CUSTOMER.”

Written on: 27/09/2014 by 108Hayes (1 review written)

I don't actually use forums like this but after an awful experience with Elephant, I have decided to warn others about Elephant's devious policies, their "customer service no helpline," their ability to misinform customers with no consequence and their greedy attitude when customers are left financially disadvantaged due to faults on their part. My husband and I were unfortunate to be involved in an accident in February 2014 that was not our fault. Despite providing photographs to prove this… Read Full Review

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★☆☆☆☆

“Be very careful when having conversations over the...”

Written on: 10/09/2014 by Ezequiel471 (1 review written)

Be very careful when having conversations over the phone, lots of lies told. Although calls are recorded they refuse to send especially when this proves them wrong. They handled and paid out on a false claim against me without even telling me! Found out 2 months later because I happened to call them about an unrelated issue… Read Full Review

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★☆☆☆☆

“Sharp Practices”

Written on: 02/09/2014 by niReed240 (1 review written)

My son had taken out car insurance with Elephant because they offered a reasonably competitive price for a new driver. When it came to renewal, the price of the insurance had jumped considerably considering his no claims, in fact the price was double similar policies from other reputable companies. It was an automatic renewal yet Elephant made it as difficult as possible to cancel the renewal. I told them I would stop payment from my card that was in the system and was told that they would… Read Full Review

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★★★★★

“Cheapest, loyal, English call centres ”

Written on: 29/08/2014 by 221Fitzsimmons (1 review written)

Just renewed and had to had 3 points (my first three points in 11 years) and the price went up, then the helpful guy went out of his way to reduce my premium to a reasonable amount below my initial renewal quote without the points! Great service and they were constantly thanking me for re insuring with them and being a loyal 9 year customer. Great service and it would recommend!… Read Full Review

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★★★★★

“Money in bank account within 5 days of accident!”

Written on: 17/08/2014 by Ahamilton958 (1 review written)

Read a lot of reviews regarding elephant and was dreading dealing with them.... However my partner crashed her car Sunday, we made the claim Monday, the garage collected the car that afternoon, confirmed it was unfortunately a write off on Wednesday, made an offer on Friday (which was too low for my liking, this was the only negative) so I declined the offer, at this point our claim handler went away to speak with engineers, then came back with another offer which still wasn't good enough so… Read Full Review

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