Elephant Car Insurance Reviews - www.elephant.co.uk

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★★☆☆☆
1.7 / 5
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Elephant Car Insurance - www.elephant.co.uk
Elephant Car Insurance - www.elephant.co.uk
Elephant Car Insurance - www.elephant.co.uk
Elephant Car Insurance - www.elephant.co.uk
Elephant Car Insurance - www.elephant.co.uk
Elephant Car Insurance - www.elephant.co.uk

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Latest Reviews

★★☆☆☆

“No discount after being with them for 9 years!”

Written on: 30/06/2014 by DreadedDrummer (1 review written)

I'm buying a newer used car tomorrow and I called up elephant for a quote. The lady on the phone was lovely as are most of the elephant sales staff. She went through all the details and answered all my questions to make the potential new transfer quick and simple. Problem was when I asked for a discount. The answer was 'we can minus the £17.50 admin fee' - on a £511 quote! I found some quotes online that were £150 cheaper. When I told elephant, they spoke to their 'supervisor', and again… Read Full Review

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★★★★★

“Great customer service”

Written on: 23/06/2014 by Rasmussen124 (1 review written)

Elephant were so helpful on the phone and made my policy cheaper which was great. Really happy with the service they offered. would definitely recommend… Read Full Review

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★★★★☆

“Best price I have ever found”

Written on: 14/06/2014 by Juniorq402 (1 review written)

Many negative reviews on here in terms of claiming and over promising things. Fortunately I've not made a claim so not had to deal with this but my experience when getting a quote and answering queries have been great. Last year I was looking for a new insurer, 18 years old and driving for 10 months I struggled to find a quote for less than £2000 for my 1 litre 2002 fiat punto. I was recommended by a friend to elephant and I was able to insure for £1400, still extortionate but the very best… Read Full Review

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★☆☆☆☆

“elephant.co.uk are LIARS and HASSLE YOU!!”

Written on: 10/06/2014 by JemmaKhan (1 review written)

They LIE about building up NO CLAIMS for Named Drivers, They stated this to me prior to getting the Policy out with then (AND Its actually written on their website too) PLUS prior to my policy expiring i requested them i did NOT want them to renew the policy (as i had found cheaper elsewhere) and after numerous calls to myself from them (which was sooo annoying) in which they tried to 'persuade' me to renew my policy with them (which i declined EACH & EVERYTIME), they still ended up taking the… Read Full Review

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★☆☆☆☆

“Rip off company”

Written on: 06/06/2014 by Tianae1980 (1 review written)

After my car was stolen with minor damage they had photos of and I had a estimate for they decided that my estimate was £1200 wrong and deducted £1200 from my settlement Rip OFF COMPANY… Read Full Review

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★☆☆☆☆

“Appalling service”

Written on: 19/04/2014 by dfAndersen360 (1 review written)

In August 2011 I was in a car with my boyfriend when we were hit by another car. We put in a claim with elephant and waited and waited and waited. In August 2012 we threatened Elephant with the ombudsman and they admitted they had not handled the claim very well. A lady from the company got in touch with us and was far more helpful, however, the claim was still not sorted by August 2013 when my boyfriend died suddenly. His son contacted Elephant for me and told them of his death. In October… Read Full Review

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★★★★☆

“Value for money”

Written on: 06/03/2014 by henry83 (1 review written)

Got insurance in September 2013, had to call them cause my bank didn't allow transaction. Paid in full, good experience so far… Read Full Review

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★☆☆☆☆

“Wrote off my car 8 weeks later they are claiming...”

Written on: 03/03/2014 by Neilm8 (1 review written)

Wrote off my car 8 weeks later they are claiming because police came to scene they need a report from the police and will not pay out left without a car for all this time and self-employed joke of a company do not go near them… Read Full Review

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★☆☆☆☆

“Stay Away!”

Written on: 05/02/2014

Great at first, got insured on a powerful car that no other insurance company would quote me on. Following a change to a more sensible car with a lower insurance group they tell me I owe them money because the car is higher risk. Two years on (really should have left them at that point) I've just asked them them on the phone for a quote on a car that's in an even lower group(and confirmed this with quotes from comparison sites) and they told me that 'you are not entitled to a rebate but you… Read Full Review

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★★★★★

“Really helpful :)”

Written on: 05/02/2014

I rang up for car insurance and Hollie was really helpful. She explained everything really well and got me the best deal possible. … Read Full Review

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★☆☆☆☆

“Had an accident with someone else changing lanes....”

Written on: 12/12/2013

Had an accident with someone else changing lanes. From the outset they were gearing up to go 50/50 They refused to apply for CCTV, then claimed they had but told me the council had said the cameras weren't on. Odd because the council they said they contacted wasn't the one that runs that CCTV. My phone is now ringing non-stop with claims management companies. They tried to bill me just for making the claim ( on top of charging 0870 rates to call them), I only found out when they wrote… Read Full Review

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★☆☆☆☆

“After an accident of which a lady cut across 3 lanes...”

Written on: 25/11/2013 by ckmunn192 (1 review written)

After an accident of which a lady cut across 3 lanes and took my car out elephant would not fight my case as they stated it would cost them 750 to take her to court even though she admitted to switching into my lane. They closed the case... 4 months later they tell me the case is reopened as she is now claiming against me, not only would elephant not fight for me when i was in the right, they now refuse to help me and are settling 50/50 against my wishes, useless money grabbers!… Read Full Review

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★☆☆☆☆

“Never Ever Renew”

Written on: 20/11/2013

Recently my renewal was up, i'd had a claim recently that was a no fault claim thank god and they paid out quite quickly, after telling them the amount they intially offered me for my car was an insult they came back again and gave the I wouldday the right amount. I questioned why the tried to give me next to nothing in the first place and the guy said just trying to save them money!!! So my review comes through and they want £900, whereas my best quote was £300 online with a competitor… Read Full Review

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★☆☆☆☆

“they dont like to pay for claim.”

Written on: 18/10/2013

i had filed a claim with them over month and HALF. yet they accedpted the claim but failed to make any PAYMENT. look like i am going have to sue them in COURT. horrible customer SERVICE… Read Full Review

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★☆☆☆☆

“Disappointing”

Written on: 15/10/2013

Disappointed that my motor insurance policy auto renewed this year despite telling them in advance that I wanted to cancel. Money was taken from my payment card. I did not give permission for this to happen. 3 phone calls to sort out. Seems to be a distinct lack of internal communication. Had many happy years with Elephant.co.uk up until my renewal this year. Very disappointed. Will not be taking out a policy with them again… Read Full Review

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★☆☆☆☆

“They charge you for everything... even phone calls”

Written on: 01/10/2013

I've been with these guys for a few years... but no more. They will have your eyes out on small niggly charges. For example all calls are chargable Admin fees are added to most costs. Cancellation fees Watch out for non competative renewals too The list goes on, so in the end I'm out. … Read Full Review

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★☆☆☆☆

“A Joke”

Written on: 12/09/2013 by Dallas_texas11 (1 review written)

Elephant insurance is a total joke! I will for sure bring down your costumer satisfaction. Do not cover there cars under this policy… Read Full Review

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★☆☆☆☆

“pass your driving test, moving house, elephant will...”

Written on: 20/08/2013 by billythegoat (1 review written)

My GF had a prov licence and for her insurance it was 1,200 per year. After a number of costly and expensive lessons she passed her test first time with no problem and with the delight decided to ring to amend her policy so she can drive solo. Uner 2k miles per year I might add...To our shock and horror the move from provisional to full licence increase the premium by double... Why you may ask, well its because they class full licence drivers at more risk than provisional. While part of the… Read Full Review

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Blessy's Response to billythegoat's Review

Written on: 15/05/2014

This would be acceptable to me, but you're lying about only 2,000 miles a year and they know it. I do more miles than that just doing the shopping and driving to work.

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Billythegoat's reply to Blessy's Comment

Written on: 15/05/2014

There are no lies in 2000 miles a year. She takes a train to work, so ifs basically only weekend driving. Into town and back, less than 2 miles. So you think not being allowed to speak to a manager is acceptable? A £500 increase in moving house around 1 mile away in a NEW ESTATE is acceptable? You also think that its ok to have an increase in premium when you pass your test after investing so much time and money into lessons to become a better driver?

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★☆☆☆☆

“Joke service”

Written on: 02/08/2013

My son was in a not at fault accident when his car was written off on the street while he was at work, now 6 weeks later he has just received a cheque. They advertise a hire car whilst your one is off the road, surprise surprise he couldn't get one off them. Stay away at all costs, they are happy to take your money but very slow to sort things out when it all goes wrong… Read Full Review

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★☆☆☆☆

“they don't like paying out for a thing”

Written on: 01/08/2013

my son got his car renewal and elephant came up trumps fully comp he was going to work and got in to a accident which was not his fault but when it come to get his car moved he had to pay £600 elephant would not pay it his car was a Wright off elephant did not pay out for that and they sent him a bill for hole insurance cover which was £18890 but they told him if he wants his money he would have to clam it thought a solicitor. anyone reading this stay well clear!… Read Full Review

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