Elephant Car Insurance Reviews - www.elephant.co.uk

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★★☆☆☆
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Elephant Car Insurance - www.elephant.co.uk
Elephant Car Insurance - www.elephant.co.uk
Elephant Car Insurance - www.elephant.co.uk
Elephant Car Insurance - www.elephant.co.uk
Elephant Car Insurance - www.elephant.co.uk
Elephant Car Insurance - www.elephant.co.uk

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Latest Reviews

★★★★★

“Money in bank account within 5 days of accident!”

Written on: 17/08/2014 by Ahamilton958 (1 review written)

Read a lot of reviews regarding elephant and was dreading dealing with them.... However my partner crashed her car Sunday, we made the claim Monday, the garage collected the car that afternoon, confirmed it was unfortunately a write off on Wednesday, made an offer on Friday (which was too low for my liking, this was the only negative) so I declined the offer, at this point our claim handler went away to speak with engineers, then came back with another offer which still wasn't good enough so… Read Full Review

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★☆☆☆☆

“The multi car policy is a rip off”

Written on: 08/08/2014 by 423Sanders (1 review written)

we have two cars on a multi car policy I bought another car , all for personal use, and was told that the premium would be £ 240 but then increased the premum a further £175 as my latest car had NO no Claims bonus! What a rip off, they said the bonus is on the car not the driver? Never had an accident or a claim and this is how we are treated. Do not insure with this insurance company! Look on the WHICH site for best buy car insurance… Read Full Review

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★☆☆☆☆

“Compromised my Australian bank account - not happy!...”

Written on: 03/08/2014 by Darianp466 (1 review written)

Compromised my Australian bank account - not happy! Who are you?… Read Full Review

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★☆☆☆☆

“keep taking money on a cancelled insurance.”

Written on: 31/07/2014 by edwinslet (1 review written)

Cancelled my isurance aftwr 6 years as the rate was awful. and they kept taking money and didnt refund so they can't blame it on direct debit. All there renewals were uncompetative even when I did a fresh quote online. cancel your direct debits as they will keep taking your money… Read Full Review

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★☆☆☆☆

“AWFUL FINANCIAL PENALTIES”

Written on: 21/07/2014 by Jaylahb137 (1 review written)

After dealing with them for 10 months with an original one off , they automatically renewed on a credit card that wasn't mine but a family member's and when I asked to change the payment method to monthly they cancelled the policy without my consent and hit me with a £291 cancellation fee. The monthly cost loading increased the total amount payable by 50% as if it was funded by Wonga. I then set up a new policy via direct debit and they agreed to reduce the cancellation fee by £161. I awaited… Read Full Review

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★★☆☆☆

“Additional charge added because of a search term I used!”

Written on: 11/07/2014

I recently took out new car insurance with Elephant. In 2011, I had an incident when insured with another company - another driver impacted my passenger door. It was completely the other drivers fault, and all monies were recovered, no problems. My NCD was unaffected. When I went online to compare prices last week, I did not have my incident details to hand, so put in that the incident happened in December 2011 (as the exact date would not affect the quote outcome so long as the insurer… Read Full Review

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★★☆☆☆

“No discount after being with them for 9 years!”

Written on: 30/06/2014 by DreadedDrummer (1 review written)

I'm buying a newer used car tomorrow and I called up elephant for a quote. The lady on the phone was lovely as are most of the elephant sales staff. She went through all the details and answered all my questions to make the potential new transfer quick and simple. Problem was when I asked for a discount. The answer was 'we can minus the £17.50 admin fee' - on a £511 quote! I found some quotes online that were £150 cheaper. When I told elephant, they spoke to their 'supervisor', and again… Read Full Review

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★★★★★

“Great customer service”

Written on: 23/06/2014 by Rasmussen124 (1 review written)

Elephant were so helpful on the phone and made my policy cheaper which was great. Really happy with the service they offered. would definitely recommend… Read Full Review

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★★★★☆

“Best price I have ever found”

Written on: 14/06/2014 by Juniorq402 (1 review written)

Many negative reviews on here in terms of claiming and over promising things. Fortunately I've not made a claim so not had to deal with this but my experience when getting a quote and answering queries have been great. Last year I was looking for a new insurer, 18 years old and driving for 10 months I struggled to find a quote for less than £2000 for my 1 litre 2002 fiat punto. I was recommended by a friend to elephant and I was able to insure for £1400, still extortionate but the very best… Read Full Review

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★☆☆☆☆

“elephant.co.uk are LIARS and HASSLE YOU!!”

Written on: 10/06/2014 by JemmaKhan (1 review written)

They LIE about building up NO CLAIMS for Named Drivers, They stated this to me prior to getting the Policy out with then (AND Its actually written on their website too) PLUS prior to my policy expiring i requested them i did NOT want them to renew the policy (as i had found cheaper elsewhere) and after numerous calls to myself from them (which was sooo annoying) in which they tried to 'persuade' me to renew my policy with them (which i declined EACH & EVERYTIME), they still ended up taking the… Read Full Review

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★☆☆☆☆

“Rip off company”

Written on: 06/06/2014 by Tianae1980 (1 review written)

After my car was stolen with minor damage they had photos of and I had a estimate for they decided that my estimate was £1200 wrong and deducted £1200 from my settlement Rip OFF COMPANY… Read Full Review

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★☆☆☆☆

“Appalling service”

Written on: 19/04/2014 by dfAndersen360 (1 review written)

In August 2011 I was in a car with my boyfriend when we were hit by another car. We put in a claim with elephant and waited and waited and waited. In August 2012 we threatened Elephant with the ombudsman and they admitted they had not handled the claim very well. A lady from the company got in touch with us and was far more helpful, however, the claim was still not sorted by August 2013 when my boyfriend died suddenly. His son contacted Elephant for me and told them of his death. In October… Read Full Review

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★★★★☆

“Value for money”

Written on: 06/03/2014 by henry83 (1 review written)

Got insurance in September 2013, had to call them cause my bank didn't allow transaction. Paid in full, good experience so far… Read Full Review

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★☆☆☆☆

“Wrote off my car 8 weeks later they are claiming...”

Written on: 03/03/2014 by Neilm8 (1 review written)

Wrote off my car 8 weeks later they are claiming because police came to scene they need a report from the police and will not pay out left without a car for all this time and self-employed joke of a company do not go near them… Read Full Review

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★☆☆☆☆

“Stay Away!”

Written on: 05/02/2014

Great at first, got insured on a powerful car that no other insurance company would quote me on. Following a change to a more sensible car with a lower insurance group they tell me I owe them money because the car is higher risk. Two years on (really should have left them at that point) I've just asked them them on the phone for a quote on a car that's in an even lower group(and confirmed this with quotes from comparison sites) and they told me that 'you are not entitled to a rebate but you… Read Full Review

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★★★★★

“Really helpful :)”

Written on: 05/02/2014

I rang up for car insurance and Hollie was really helpful. She explained everything really well and got me the best deal possible. … Read Full Review

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★☆☆☆☆

“Had an accident with someone else changing lanes....”

Written on: 12/12/2013

Had an accident with someone else changing lanes. From the outset they were gearing up to go 50/50 They refused to apply for CCTV, then claimed they had but told me the council had said the cameras weren't on. Odd because the council they said they contacted wasn't the one that runs that CCTV. My phone is now ringing non-stop with claims management companies. They tried to bill me just for making the claim ( on top of charging 0870 rates to call them), I only found out when they wrote… Read Full Review

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★☆☆☆☆

“After an accident of which a lady cut across 3 lanes...”

Written on: 25/11/2013 by ckmunn192 (1 review written)

After an accident of which a lady cut across 3 lanes and took my car out elephant would not fight my case as they stated it would cost them 750 to take her to court even though she admitted to switching into my lane. They closed the case... 4 months later they tell me the case is reopened as she is now claiming against me, not only would elephant not fight for me when i was in the right, they now refuse to help me and are settling 50/50 against my wishes, useless money grabbers!… Read Full Review

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★☆☆☆☆

“Never Ever Renew”

Written on: 20/11/2013

Recently my renewal was up, i'd had a claim recently that was a no fault claim thank god and they paid out quite quickly, after telling them the amount they intially offered me for my car was an insult they came back again and gave the I wouldday the right amount. I questioned why the tried to give me next to nothing in the first place and the guy said just trying to save them money!!! So my review comes through and they want £900, whereas my best quote was £300 online with a competitor… Read Full Review

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★☆☆☆☆

“they dont like to pay for claim.”

Written on: 18/10/2013

i had filed a claim with them over month and HALF. yet they accedpted the claim but failed to make any PAYMENT. look like i am going have to sue them in COURT. horrible customer SERVICE… Read Full Review

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