Elephant Car Insurance Reviews - www.elephant.co.uk

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★★☆☆☆
1.7 / 5
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Elephant Car Insurance - www.elephant.co.uk
Elephant Car Insurance - www.elephant.co.uk
Elephant Car Insurance - www.elephant.co.uk
Elephant Car Insurance - www.elephant.co.uk
Elephant Car Insurance - www.elephant.co.uk
Elephant Car Insurance - www.elephant.co.uk

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Latest Reviews

★★☆☆☆

“very unprofessional”

Written on: 14/12/2014 by Jonestf482 (1 review written)

I'm 20 years old and have been with elephant for two years now. I have had two accidents/claims and they way they dealt with them was just terrible! None of them have a clue what to do and when it came to liability they gave in straight away and said because Iwas an inexperienced driver I was to blame. So that was one fault claim I had of £9137. I knew now I have to get every little bit off evidence when in a accident So I decided to install a dashcam. So on the 8th December 2014 I had a… Read Full Review

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★☆☆☆☆

“nightmare”

Written on: 13/12/2014 by willitneverend (1 review written)

you are the people who continually take money from my account I have never done business with you nor ever will!!! OMG cant review this without giving you a star rating.. So you have a one just to get me listened to !!!… Read Full Review

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★★☆☆☆

“Swapping insurance to a new vehicle”

Written on: 01/12/2014 by Keegan242 (1 review written)

What a absolute nightmare trying to swap over my insurance to a new vehicle. my new car was 20 pound less to insure on price comparison site with there sister company but when getting in contact with elephant to swap it over they said I had to pay £260, what a extortionate price. I obviously didn't except this offer and spoke to the management. The manager agreed with me and said the fee was high and he would get in touch with the pricing department and get back in touch with me with in two… Read Full Review

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★☆☆☆☆

“Please stay away from this awful robbing company”

Written on: 29/11/2014 by DominiqueDevine118 (1 review written)

I had a crash at no fault of my own , third party admitted full liability finally! The day of my crash I called elephant as my car was a write of , they were helpful at first .... Then they tried to get me to accept some responsibility even tho the third party joined the road I was on and drove into the side of my car and sent it spinning on a main road , there was no way I was accepting any liability as it was not my fault - they put a stop on my monthly payments until they reviewed my car… Read Full Review

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★☆☆☆☆

“Disgraceful customer service very few English the rest...”

Written on: 13/11/2014 by 165Schmitt (1 review written)

Disgraceful customer service very few English the rest can barely speak English, of you have an accident after being fully comp an paying over th odds and that claim hits a 50 50 split forget it they are thieves as far as I'm concerned staff are thick and in educated one diddnt know the Highway Code, bad service, terrible claims department DO NOT use there insurers… Read Full Review

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★☆☆☆☆

“call staff are useless”

Written on: 13/11/2014 by 453Sharpe (1 review written)

So my car was involved in a hit and run but a independent witness saw and passed on the detail. The Elephant staff were more interested in getting me to pay the interest than following up with the driver! when they finally did get in touch with him and he took full responsibility they were still treating me as if I was the driver in the wrong. I walked away from every call feeling infuriated and belittled by my own insurance company. staff were the most unhelpful people I have ever dealt with!… Read Full Review

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★☆☆☆☆

“Elephant are TERRIBLE. ”

Written on: 30/10/2014 by Clarew91 (1 review written)

I have been insured with elephant for four years, they are very quick to take your money but the customer service is the worst I've ever come across. My car was recently wrote off through a third party the amount of time this took to sort out was diabolical. Everyone I spoke to on the phone was rude. I asked them at what point "what am I actually getting for the £80 I pay a month" the "customer service" person laughed down the phone! I recently got a letter through also stating my monthly… Read Full Review

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★☆☆☆☆

“ITS ALL ABOUT ELEPHANT. STUFF THE CUSTOMER.”

Written on: 27/09/2014 by 108Hayes (1 review written)

I don't actually use forums like this but after an awful experience with Elephant, I have decided to warn others about Elephant's devious policies, their "customer service no helpline," their ability to misinform customers with no consequence and their greedy attitude when customers are left financially disadvantaged due to faults on their part. My husband and I were unfortunate to be involved in an accident in February 2014 that was not our fault. Despite providing photographs to prove this… Read Full Review

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★☆☆☆☆

“Be very careful when having conversations over the...”

Written on: 10/09/2014 by Ezequiel471 (1 review written)

Be very careful when having conversations over the phone, lots of lies told. Although calls are recorded they refuse to send especially when this proves them wrong. They handled and paid out on a false claim against me without even telling me! Found out 2 months later because I happened to call them about an unrelated issue… Read Full Review

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★☆☆☆☆

“Sharp Practices”

Written on: 02/09/2014 by niReed240 (1 review written)

My son had taken out car insurance with Elephant because they offered a reasonably competitive price for a new driver. When it came to renewal, the price of the insurance had jumped considerably considering his no claims, in fact the price was double similar policies from other reputable companies. It was an automatic renewal yet Elephant made it as difficult as possible to cancel the renewal. I told them I would stop payment from my card that was in the system and was told that they would… Read Full Review

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★★★★★

“Cheapest, loyal, English call centres ”

Written on: 29/08/2014 by 221Fitzsimmons (1 review written)

Just renewed and had to had 3 points (my first three points in 11 years) and the price went up, then the helpful guy went out of his way to reduce my premium to a reasonable amount below my initial renewal quote without the points! Great service and they were constantly thanking me for re insuring with them and being a loyal 9 year customer. Great service and it would recommend!… Read Full Review

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★★★★★

“Money in bank account within 5 days of accident!”

Written on: 17/08/2014 by Ahamilton958 (1 review written)

Read a lot of reviews regarding elephant and was dreading dealing with them.... However my partner crashed her car Sunday, we made the claim Monday, the garage collected the car that afternoon, confirmed it was unfortunately a write off on Wednesday, made an offer on Friday (which was too low for my liking, this was the only negative) so I declined the offer, at this point our claim handler went away to speak with engineers, then came back with another offer which still wasn't good enough so… Read Full Review

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★☆☆☆☆

“The multi car policy is a rip off”

Written on: 08/08/2014 by 423Sanders (1 review written)

we have two cars on a multi car policy I bought another car , all for personal use, and was told that the premium would be £ 240 but then increased the premum a further £175 as my latest car had NO no Claims bonus! What a rip off, they said the bonus is on the car not the driver? Never had an accident or a claim and this is how we are treated. Do not insure with this insurance company! Look on the WHICH site for best buy car insurance… Read Full Review

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★☆☆☆☆

“Compromised my Australian bank account - not happy!...”

Written on: 03/08/2014 by Darianp466 (1 review written)

Compromised my Australian bank account - not happy! Who are you?… Read Full Review

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Lizspie's Comment

Written on: 23/09/2014

What on earth does this mean?

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★☆☆☆☆

“keep taking money on a cancelled insurance.”

Written on: 31/07/2014 by edwinslet (1 review written)

Cancelled my isurance aftwr 6 years as the rate was awful. and they kept taking money and didnt refund so they can't blame it on direct debit. All there renewals were uncompetative even when I did a fresh quote online. cancel your direct debits as they will keep taking your money… Read Full Review

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★☆☆☆☆

“AWFUL FINANCIAL PENALTIES”

Written on: 21/07/2014 by Jaylahb137 (1 review written)

After dealing with them for 10 months with an original one off , they automatically renewed on a credit card that wasn't mine but a family member's and when I asked to change the payment method to monthly they cancelled the policy without my consent and hit me with a £291 cancellation fee. The monthly cost loading increased the total amount payable by 50% as if it was funded by Wonga. I then set up a new policy via direct debit and they agreed to reduce the cancellation fee by £161. I awaited… Read Full Review

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★★☆☆☆

“Additional charge added because of a search term I used!”

Written on: 11/07/2014

I recently took out new car insurance with Elephant. In 2011, I had an incident when insured with another company - another driver impacted my passenger door. It was completely the other drivers fault, and all monies were recovered, no problems. My NCD was unaffected. When I went online to compare prices last week, I did not have my incident details to hand, so put in that the incident happened in December 2011 (as the exact date would not affect the quote outcome so long as the insurer… Read Full Review

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★★☆☆☆

“No discount after being with them for 9 years!”

Written on: 30/06/2014 by DreadedDrummer (1 review written)

I'm buying a newer used car tomorrow and I called up elephant for a quote. The lady on the phone was lovely as are most of the elephant sales staff. She went through all the details and answered all my questions to make the potential new transfer quick and simple. Problem was when I asked for a discount. The answer was 'we can minus the £17.50 admin fee' - on a £511 quote! I found some quotes online that were £150 cheaper. When I told elephant, they spoke to their 'supervisor', and again… Read Full Review

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★★★★★

“Great customer service”

Written on: 23/06/2014 by Rasmussen124 (1 review written)

Elephant were so helpful on the phone and made my policy cheaper which was great. Really happy with the service they offered. would definitely recommend… Read Full Review

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★★★★☆

“Best price I have ever found”

Written on: 14/06/2014 by Juniorq402 (1 review written)

Many negative reviews on here in terms of claiming and over promising things. Fortunately I've not made a claim so not had to deal with this but my experience when getting a quote and answering queries have been great. Last year I was looking for a new insurer, 18 years old and driving for 10 months I struggled to find a quote for less than £2000 for my 1 litre 2002 fiat punto. I was recommended by a friend to elephant and I was able to insure for £1400, still extortionate but the very best… Read Full Review

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