Elephant Car Insurance - www.elephant.co.uk Reviews
Latest Reviews
★☆☆☆☆
“Awfull”
Written on: 16/04/2013 by Hollie18
No doubt the worst company to deal with. Promise they give the lowest rate not true. Charge a huge up front fee with no personal service. Every one reads off a card when you ask a question. Moved on after 3 months when my rate jumped up $85 for no reason. Don't waste you time (read more)
★☆☆☆☆
“Never again!!!”
Written on: 14/04/2013 by Jon1126
Have been with elephant for a few years with no problems, then 2 months ago changed my car and notified them, cost me £80 for the new car for the remainder of my policy, they took the money but did not send me through insurance certificate for new car. 2 months later policy is up for renewal and phoned elephant to see what they can do only to be told that they had already started a new policy for me and taken my first instalment which had gone up massively from last year. Found a cheaper... (read more)
★☆☆☆☆
“BEWARE- everchanging premiums and HORRIBLE service”
Written on: 26/03/2013
1. ever changing premiums- started at $100 a month and last bll i recieved before cancelling was $287 a month, and with no accidents, tickets, etc.. 2. HORRIBLE customer service- I tried calling for weeks to figure things on why my billing had changed to no avail. No one had an anser and the UW department would never answer. 3. Elephant is a JOKE and they do not respect their customers at all. Do yourself a favor and stay away from this company. (read more)
★☆☆☆☆
“Nobody answers the phone”
Written on: 21/03/2013 by boredonphone
Stay away. I've just spent an hour on the phone and still didn't get through. Complete waste of space. (read more)
★☆☆☆☆
“I GOT SCAMMED”
Written on: 19/03/2013
I don't have time to write everything that happened, but they were all well and good while everything was going smooth. I had each monthly installment and was driving fine. I was involved in an accident that wasn't my fault, and the third party driver agreed. The police said they would take down as many details as possible for me to help me fight my case, and the other driver was helpful and did the same. I rung Elephant to make a claim, telling them I had an accident and my car was written... (read more)
★☆☆☆☆
“COMPLETE JOKE OF A COMPANY”
Written on: 15/03/2013 by Bazthebear (1 review written)
This company are a complete joke, they did not send me a renewal letter so i decided to go elsewhere as i had already had an unpleasant experience with them so was more than happy to move on. Despite receiving no correspondence from them they still attempted to take the full years premium from my account, thankfully there wasn't enough in my bank or id still be chasing them for that too. They then sent me a letter saying i owed 103 quid for cancelling, despite never having agreed to a... (read more)
★☆☆☆☆
“rip off fees when you come to cancel”
Written on: 15/03/2013
Came to cancel my insurance on the last day of that months cover so i would not have to pay for another months insurance however i was told i had to pay 65 quid to cancel it. When we questioned this and spoke to a supervisor they changed it and said it was only 45. We paid this and now a month later we get a letter saying that we owe money and have been ignoring previous attempts to contact us. They say we have 7 days from a letter dated 5 days ago to pay up or they will send bailiffs round... (read more)
★☆☆☆☆
“STAY AWAY!”
Written on: 15/03/2013 by r_waring (1 review written)
They cancelled my insurance because i apparently missed a payment (I didn't, and I had proof on a bank statement but that was no good)but neglected to tell me that it was cancelled until a fortnight later!!! So i was driving around daily for 2 weeks with no insurance thanks to them!! Now my insurance premiums are higher in price because they cancelled my insurance! 2 years on and I'm still trying to get my proof of no claims from them!! Totally useless and I don't understand how they are... (read more)
★☆☆☆☆
“Bad experience”
Written on: 13/03/2013 by VikasRungta
I just changed my house and moved 2 blocks from where I was living. When I updated my address on Elephant they said I will have to pay GBP 80 for 2 months remaining on my policy for the change of address. When I called the customer care I was told that postcode has more claims and hence increase by 80 Pounds which is amazing because the national data on traffic accidents and theft is lower in the new postcode. Also now I keep the car in the Garage while before it was in open, I thought... (read more)
★☆☆☆☆
“Fraudsters!”
Written on: 12/03/2013
This has been by far the worst experience I have ever had. Because of their negligence and lies I am telling everyone to stay away from this business. Worst customer service and errors with my policy has cost me money and left me feeling utterly confused and alarmed at them. This is the first time I have written a bad review about anything and thats why I feel so strongly about it. Please don't go there, it's cheap but there are so many companies to choose from...STAY AWAY! (I wish I could... (read more)
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Showing 1 - 10 of 223 Reviews
★★★★★
“amazing”
Written on: 12/03/2013
not had a single problem with elephant had 2 crashes in past 20 months both got sorted out fine and elephant helped me all they could (both where non fault). one was where the other driver was with elephant and it took just 1 week to get my car fixed up and settled to satisfaction of all party's. usually i have a problem with insures recommending a garage i normally like to pick my own but in this case i let them pick it and the best car garage i have had. i was very impressed with the... (read more)
★★☆☆☆
“Terrible waiting times! ”
Written on: 05/03/2013
If you have a spare 4 hours of your life to wait on hold listening to repetitive classical music then elephant are the company for you. After an initial phone call to renew my existing policy and 20 minutes on the phone, I discovered that my policy was incorrect with the wrong excess and monthly payments. I called back and waited on hold for 50 minutes whilst losing the will to live and wanting to cut my ears off. I finally got through to Randy who was helpful and fixed my policy and made it... (read more)
★☆☆☆☆
“On the phone they made it clear I would be paying...”
Written on: 28/02/2013
On the phone they made it clear I would be paying £750, I then paid £750 on the phone then within the next could of days without notice took out an extra £100 for hidden charges that I was not made aware of! After having a big go they are now going over the recording. Funnily enough I can only get a copy myself if I fill out a form and pay £10! Such a joke (read more)
★☆☆☆☆
“ABSOLUTELY AWFUL!”
Written on: 23/02/2013
today my partner rang elephant to tell them that once he policy expires (next month) that he does not wish to renew it with them as they are extremely higher priced than other companies we have been quoted by. All goes smoothly on the phone, he gets off the phone after the insisted on doing another quote "just to check we cant be cheaper" (cheaper pfft they wanted £50 more on the phone), thinking all is well and we have to find another insurance company soon. HOWEVER he check his emails a... (read more)
★☆☆☆☆
“Waiting ... Just Waiting”
Written on: 20/02/2013 by MrsD90
Been with Elephant for 2 years and last renewal went smoothly. This year we have come to renew again and getting in touch with them has been like trying to walk on water. Having us on hold for between 10 and 30 minutes at a time - They charge you aswell :( Once getting through to them they haven't even tried to match or beat a quoted rewnewal price with AXA, we have been past from pilar to post. If you would have asked me to review them last year I would have given them a good review but... (read more)
★★☆☆☆
“Friendly, but unhelpful”
Written on: 04/02/2013 by valkyrievixen8438 (1 review written)
Moved to another insurance company instead of joint insurance with my husband, was told I had three years no claim bonus which I asked them to release. They did not send the documents I asked for, I called again and had to explain in detail that I needed my name removed from the policy and to release the no claim bonus that I had, again confirmed to be three years. Still no documents, called again and they eventually sent my husbands no claim bonus instead. Called again and they said they... (read more)
★★★★★
“Excellent insurance company”
Written on: 10/01/2013 by TartanTourer (1 review written)
Hi everyone, I have been with elephant car insurance for over 6 years. In that time I have insured my BMW and a new Range Rover Evoque. I have found their premiums to be really competitive, their staff friendly and their customer service very good. When adding on extra drivers or features you can do most of this through the website which is good and again they have always been flexible, for example adding a lady friend on as a driver for the weekend or friend for week touring up north... (read more)
★☆☆☆☆
“Stolen £600 from my Visa card”
Written on: 05/01/2013 by Unhappy777
I used to be insurance by elephant from 2011 to 2012, shortly before my policy was due to be expired I was contacted by them via letters offering a re newal price to which I thought was over priced so I ignored them. I went on to discover a policy at hasting which was £200 less so I went with Hastings. Less than a week after I signed up for the new policy at Hastings, elephant debited nearly £600 from my Visa card. No letter, phone calls, warning or whatever! How can they do this... (read more)
Chrisjd's Response to Unhappy777's Review
Written on: 23/01/2013
I had the same problem with Admiral, (I believe Elephant are the same company). If you are leaving any insurance company make sure that it is put in writing and send to the insurer before the contract ends because if not they will automatically renew the policy, I managed to get my money back but only after a lot of heated phone conversations and after I agreed to a hefty charge for cancelling the policy.
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★★★★★
“Perfect Insurance!”
Written on: 29/12/2012
Ok, im leaving a review after reading all the bad ones! Elephant is one of the cheapest insurance company in the UK. I have been with them now for two 10 month periods. Quicker NCD. Never had a issue. If you pop a parent on the insurance it drops it by about 2-400. Im paying around £350 now for a Seat Arosa 1.0. With 2 years no claims, Me as the main driver(21) and two other named drivers, 22 & 53. If you say you park on the street you will see the quote drop by around 50-100. In all... (read more)
★☆☆☆☆
“Devious!”
Written on: 15/11/2012
My gripe is that the first that I knew about my motor insurance being renewed, was the £500 bill on my bank statement. Most insurance companies automatically do this, but inform you beforehand by letter and/or email that your policy is up for renewal. Not here! No letter, no email, no reminder. So I am now signed up for another year whether I like it or not! On phoning customer services I am told that I had in fact been emailed and mailed my renewal documents - which of course I hadn't. It... (read more)
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Showing 11 - 20 of 223 Reviews
★☆☆☆☆
“Worst insurance company by a long way!”
Written on: 01/11/2012
I used to confused.com to find insurance for my bmw 325 and Elephant came up cheapest so naturally I chose them and had around 8 months after signing up I reveived a email saying that they had taken 845 pounds from my back account as I hadnt told them about a sp30(speeding ticket) that I had recieved 4 years ago. I then called Elephant a number of times but had no luck at even getting through. So I decided to email them and they got back to me in 2 weeks saying that I couldnt have any of the... (read more)
★☆☆☆☆
“Worst Car Insurance Company in UK”
Written on: 27/10/2012 by ElephantIsTerrible
Likes - price - use ANY other provider actually based in Wales, for example Liverpool Victoria (good pricing, good people) Dislikes - everything else! 1. Elephant does not respond to phone calls 2. Elephant does not respond to email message 3. Elephant does not respond to written letters 4. Elephant customer service is based in India - don't let them fool you into thinking it is in UK) 5. Elephant customer service cannot speak English - their command of the language is miserable 6. Elephant... (read more)
★☆☆☆☆
“Unproffessional organisation”
Written on: 13/10/2012
They misold me insurance by telling me that my son as a named driver on my vehicle would accrue a 1 years no claims bonus. A year later when i went to insure my son and asked for confirmation of one year no claims bonus they said i could only use it if i was insuring with elephant or sister companies. Now I have requested for them to listen to my calls and call me back. I am still waiting for someone to call me. (read more)
★☆☆☆☆
“lack of due care with customers”
Written on: 12/10/2012
i was insured with elephant last year, during this time i had a minor bump with another vehicle, i was 20 and the other party was 80 odd, the other vehicle indicated left and pulled 75% into a lay by leading into a coldasack, as any other driver would i went around the other car, the other car then decided to pull back out with out checking his mirrors, i hadn't fully overtook and a car was comin in the opposite direction towards me so i had to pull back in just miorly tochin the other car,i... (read more)
★☆☆☆☆
“Elephant - DAYLIGHT ROBBERY!”
Written on: 08/10/2012
whilst I understand i neglected to tell them on renewal I had an extra 3 points on my licence, which at the time I was unaware of as I had only just zapped (points enroute so to speak) - They charged me £c.600 pounds for backdated "premium" adjustments and cancelled the policy I had with them. meaning I have paid over £300 for each of the two months I was insured. I asked for details and they were not willing to give them to me and threatened a debt collection agency for the 126 I... (read more)
★☆☆☆☆
“Elephant Insurance are Terrible”
Written on: 07/10/2012
I have only been with Elephant insurance for three months and in that time, they have taken three different amounts on three different times of the month from my account. The first month they took £99 on the 25th of the month, the next month it was £202 and taken off on the 29th of the month and finially they took £257 on the 26th of the month. There is just no control and no one knows what's happening. I have still not heard anything feedback from why they would take my monthly fee at... (read more)
★★★★☆
“Very helpful and well priced; until you want to renew”
Written on: 05/10/2012 by Suvunfriydchikun (1 review written)
I have only had a positive experience with Elephant really. I had an accident where somebody went into the back of me. Elephant sorted it quickly, got me a courtesy car and were helpful and in full contact all the way through the process. It is only when it came to renewal that they added an extra 300 pounds to the premium renewal price...quite horrendous. Apart from that no problems. (read more)
★☆☆☆☆
“RIP OFF, RUDE AND MAKE THREATS”
Written on: 03/10/2012 by magiccopper
I have just written this in the Elephant complaints area. To whom it may concern I have no idea why i am bothering to write to you as the customer service has been so poor, that no doubt i will receive no reply. A few year ago i took up Elephants offer of car insurance. The insurance was good, resonable prices and seemed perfect for what i needed. I am on the policy as the holder as is my wife. 18 months ago i had a small car accident. This was in my wife's car and was dealt with via my... (read more)
★☆☆☆☆
“Rip off and Rude”
Written on: 21/09/2012 by jen_c1990
Never been talked to in such a rude way in all my life. Last month my ford ka went off the road and they quoted me 1700 pounds to repair and deemed it a total loss. They wouldnt let me move the car or consult with my own mechanic. As a result the car was meant to be getting sold for parts. Just yesterday I was on ebay and there my car was in Durham (I live in Scotland) being sold fully fixed for 450 quid. Phoned elephant to demand an explanation as I am still the legal owner according to the... (read more)
★☆☆☆☆
“Rip Off”
Written on: 20/09/2012 by jay123456789
I ensured with this company in Nov 11 on a 10 months policy and paid £1610 with my wife on the policy. I reported to incidents in Jan 12 and May 12 as someone hit my car twice and dented the car ( i reported this to them so no one makes a fake claim against them). On renewal in Sept 12 I was quoted nearly £5000 due to reporting the two incidents. They are a bunch of rip-offs and very rude!!! After speaking with 20 diffrent people they decided they will give me a another 10 months policy... (read more)
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Showing 21 - 30 of 223 Reviews
★☆☆☆☆
“Really rubbish Service”
Written on: 16/09/2012 by DamienG1103
Here's this for a joke, Tried changing my address and the gits said its £600 pounds to change it, 800 to cancel it due a claim made in April and also that my final 3 monthly installments would cost nearly £500!!!!! Tried ringing customer service to speak to a manager 4 times got told I would get a call back and never bloody did!!! I pay nearly £200 pounds a month its absolutely ridiculous now I am just sitting here panicking when I should be enjoying my day off not happy!!!! (read more)
★☆☆☆☆
“Never use this company!!!!!!!!!!”
Written on: 13/09/2012
Please never use this company ever absolute bunch of amateurs with lots of extortionate clauses i.e £45 cancelation fee, dodgy customer service centre charging me a extra £179.00 for a sp30 my wife had which i forgot to tell them a NAME driver on my policy received over 3 years ago!! (read more)
★★★★☆
“happy texas drivert”
Written on: 04/09/2012
elephant saved me over 1,300.00 in a year in car insurance, i was over paying with my local insurance dealer. i'm glad i found elephant on line & took a chance with them...... thanx elephant (read more)
★☆☆☆☆
“charge your card without your permission!!!!!!!!!!!!!!!”
Written on: 29/08/2012 by AnitaPindoria
I have been with Elephant for many many years. I renewed my policy early this month, 3 weeks later ive noticed an extra charge of £128!!!! for what???? they cant even prove to me what its for!!! When questioned all i got was a manager will call you back....still waiting for the managers call....! in the end i cancelled my policy and gone to another company.! (read more)
★☆☆☆☆
“Terrible and Nonsense and junk people”
Written on: 28/08/2012
Never ever go with this company regardless of whatever quote it offers you. It will charge whole lot of extra money later on for any change of your details. Does not matter, even if you have no claim. (read more)
★☆☆☆☆
“Terrible service and price”
Written on: 22/08/2012
I'm 20 and had been driving 1 year 7 months and have 1 years NCB, when I took my car insurance out with elephant last October, I took my insurance out on a 1.6 saxo VTR, which was £2400, paid in £220 instalments over 11 months, I sold my car in June and since then they have been giving me extortionate prices to change my cover over to another car the same engine size, even tho ive been driving over 2 years now and haven't had any accidents, I even tried looking at family cars and less... (read more)
★☆☆☆☆
“Awful and overpriced.”
Written on: 19/08/2012 by savmot (1 review written)
I've been with these guys out of sheer laziness. Every year they try to put my premiums up despite the fact I have never had an accident or made a claim. Every time I rang up to change my address they'd whack on a £30 admin fee (It's like having to pay a £10 for someone to scan your stuff through a checkout at asda). They charge 8p a minute on the phone (plus normal network charges) and then answer after 20 minutes (both other insurance companies I have phoned today have been freephone... (read more)
★☆☆☆☆
“worst ever”
Written on: 15/08/2012
wort company i have ever dealt with they are beyond belief,their attitude at customer service is just a joke,that is if you ever get through to them,would never recommend then to anyone! (read more)
★★★★☆
“Excellent service”
Written on: 04/08/2012 by willbolty (2 reviews written)
I have used Elephant for about three years now. They are great value and offer great service compared to others I have used in the past. I had an accident and they dealt with everything quickly and efficiently. I have never had to wait for long when calling customer services and the operators are British. I will be renewing my insurance through Elephant and would recommend. (read more)
★☆☆☆☆
“Even if no isurance company on earth dont from them”
Written on: 03/08/2012 by ch12131415
Worst insurance company ever!!! Buying insurance from them is like not buying insurance. Their customer service sell you products without from details and have premium higher than big good insurance company. You need to wait 30min to talk to their customer service with rude representative on the other side. Even in the end when you want to cancel your policy they wont leave you without adding fee. I had paid in full in starting but in the end I had to pay $50 to get rid of them for no... (read more)
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Showing 31 - 40 of 223 Reviews
★☆☆☆☆
“Do Not Use”
Written on: 14/07/2012
I had a accident which was my fault, and nobody else was involved, 1st time ever after 14yrs of driving, i have never had so much difficulty, in getting them 2 authorise my claim. they keep saying im claiming 4 car parts that are not part of the accident, and the people @ elephant, just keep passing the buck. 2 weeks on for a new wing and door respray and still no further forward, i ave even had 2 go 2 my car maker and get a full print out of all my accessories i had as a factory fit, which... (read more)
★☆☆☆☆
“Inconsiderate & Not Bothered”
Written on: 11/07/2012 by Anon1992
I have only been with this insurance company for about 4 months and unfortunately I had a car accident. The first girl I spoke to about the incident was very understanding and helpful. I sent all evidence over to them the day after and heard nothing for 5 days so I contacted them myself. Supposedly they had only just received the evidence even though a gentleman confirmed 5 days before they had got it. It then took them 2 days to contact me again and gave reasons as to why I'm at fault yet... (read more)
★★★★★
“Great Service......Even When Your At Fault :-/”
Written on: 08/07/2012
Been with Elephant and Admiral (sister companies) for over 10 years, apart from one or two breaks when another compnay beat there price. I've had 3 claims with them in that 10 years, 2 my fault and 1 not my fault. In all 3 claims the service was excellent, dealt with UK call centre and claims handlers and got top quality service throughout. Nothing was too much trouble. Just renewed with Elephant, Swift Cover were £10 cheaper but offered much less when you read the small print on whats... (read more)
★☆☆☆☆
“Pharme820”
Written on: 29/06/2012
Hello! kdfgedd interesting kdfgedd site! I'm really like it! Very, very kdfgedd good! (read more)
★★★★★
“Never had any problems, always been great”
Written on: 28/06/2012
I have never had any problems with Elephant, i've been with them a year and now my mum dad and brother have all moved to Elephant due to the service I received. They have always given me a great price on my insurance. As well as this I had an accident very recently which was my fault and sorting the claim out was quick and easy, it took one phone call and within a few weeks both my car and the other parties car were fixed. I'd read many bad reviews and worried when I needed to make a claim... (read more)
★☆☆☆☆
“Worst customer service ever”
Written on: 27/06/2012
I filed a claim and They don't take yr calls or give u a call back. They have d worst customer service and claims department (read more)
★★★★☆
“Fine”
Written on: 25/06/2012 by oblake (1 review written)
I used these guys because they were cheapest on the comparison site I used. I paid for the whole year in one go and didn't come accross any hidden fees. I have never had to claim so I can't comment on that. It would seem that most of the super angry bad revewis are as a result of having problems claiming! They also do a reasonable 'multi-car discount' although when we checked my wifes insurnace with other companies when it came to renewal, it was way cheaper elsewhere. So I cancelled that... (read more)
★☆☆☆☆
“DISGUSTING SERVICE”
Written on: 25/06/2012 by horribleserviceforme1
would never recommend this joke of a company to anyone- just added on £104 on my insurance without knowledge and already taken payment after several calls outwith the uk still no further forward customer service agents are rude, patronising DISGUSTING (read more)
Guest's Response to horribleserviceforme1's Review
Written on: 02/07/2012
The same has just happened to me, charged £170 to my credit card without my knowledge. This ment i went overdrawn on the card and now have to pay a card fee.
Elephant didn't even want to know and have possibly the worst customer services i have come across. The matter has been passed to the FSA.
AVOID AT ALL COSTS!!!
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★☆☆☆☆
“poor customer service”
Written on: 13/06/2012
used my card to pay my daughters insurance,was told that card details would not be kept on record only to find out from recent bank statement that theyve taken another payment and will not refund.who gave them the authority?is this classed as fraud?no one can give you an explanation .poor communication and no reply from customer services.not even with them.overall rating zero .would not recommend to anyone.keep you on phone for a long time and pass you on to various departments. (read more)
★☆☆☆☆
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Showing 41 - 50 of 223 Reviews
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Mrblob's Response to Unhappy777's Review
Written on: 20/01/2013
Elephant has just taken £177 from my credit card - stay away !