Elephant Car Insurance Reviews - www.elephant.co.uk

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★★★☆☆
2.5 / 5
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Elephant Car Insurance - www.elephant.co.uk
Elephant Car Insurance - www.elephant.co.uk
Elephant Car Insurance - www.elephant.co.uk
Elephant Car Insurance - www.elephant.co.uk
Elephant Car Insurance - www.elephant.co.uk
Elephant Car Insurance - www.elephant.co.uk

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Latest Reviews

★☆☆☆☆

“Car Insurance”

Written on: 31/08/2016 by temple2 (1 review written)

I was deceived when requested a quote from a Customer Representative. He was able to look up my information from his computer and told me that I will receive the same coverage. He lied to me. Now I am stuck trying to find Insurance. This was the worst experience ever… Read Full Review

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★☆☆☆☆

“DISGUSTING COMPANY WILL TAKE MONEY UT NOT PAY UP”

Written on: 09/07/2016 by copper1234 (1 review written)

THIS COMPANY TARGETS YOUNG DRIVERS AND WHEN THEY HAVE ACCIDENTS DO NOT WANT TO COVER THE CONSEQUENCES OF INNOCENT PUBLIC… Read Full Review

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★★☆☆☆

“Shocking ..do not use this company.”

Written on: 06/07/2016 by Classylady1965 (1 review written)

Insured with this company and my policy has just doubled in price. I havent claimed and when I rang to ask why my quote was so high .I was told the claim for a windscreen was a factor. Disgraceful ......rubbish customer service and they tried to debit my account for 700. Instead of the 277 I paid ...shocking… Read Full Review

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★☆☆☆☆

“A total failure to honor a committment”

Written on: 24/06/2016 by Hadley221 (1 review written)

I bought my sons car insurance from Elephant, they missed a document that had been sent, the no claims bonus notification. they then deducted 149 pounds from my account for non compliance. my son complained and After 10 calls...TEN,in which he was told the money would be repaid, they tell he they will deduct 25 pounds from the amount???? he did not argue (as many people don't, which I can't understand) however we are STILL waiting for the money, it is Bizarre, how incompetent do you have to… Read Full Review

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★☆☆☆☆

“claim due to being crashed into on rear quarter/wheel”

Written on: 01/05/2016 by 60Vaughn (1 review written)

Waste of time iv had nothing but problems since the claim date. Its alwas me chasing them for info and to get the heads up on things and the progression of the claim etc. They never once have phoned me by this i mean dialing my number always by email which i dont always see. They have not handled this well at all which has left me hanging and very angry. I can see why people to deive around without insurance bceause it is a waste of time effort and money but you cant drive a 13k car without it!… Read Full Review

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★☆☆☆☆

“had to make a claim and they totaly let me down ”

Written on: 22/04/2016 by 485Driscoll (1 review written)

I went with elephant because of my age and they where cheep but added legal cover to my policy. This was a mistake. I had a crash. I was stood still in traffic and elephant have taken the other party's side. This has cost me the repairs to my vehicle because they wanted to write my car off. And my no claims. Totaly let me down when I needed them the most. Do not use elephant and if you do. The legal cover they sell is not worth the paper it's wrote on… Read Full Review

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★★☆☆☆

“Still waiting for my excess!”

Written on: 19/04/2016 by OliverBurstow (2 reviews written)

Elephant have been brilliant in helping to deal with my non-fault claim and Elephant law have successfully won my case against the third party. However I have now been waiting for near on 4 months to receive back my excess from the incident in December 2015. I have been informed the case is settled and the third party insurer has paid out and I am in a back log waiting for somebody to be bothered to simply write a cheque and put it in the post. not good enough I'm afraid… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 11/04/2016 by Jason3859 (1 review written)

Very rude staff, harassed my elderly parents… Read Full Review

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★☆☆☆☆

“Outrageous charges for changing address”

Written on: 04/04/2016 by CarlaJacobs367 (1 review written)

I was initially very happy with my policy but 9 months in, I moved home to - in fairness - a higher risk area. However, Elephant wanted to charge me the ridiculous sum of £195 per month for the remaining 3 months (my original policy was £70 pm)I couldn't believe that this had been calculated correctly and, sure enough, the quote for a totally new policy was less than £100 per month. I was told there was nothing I could do to change the £195 per month figure, and that I would have to cancel… Read Full Review

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★★★★★

“Quick easy efficient ”

Written on: 27/03/2016 by Watkinswz271 (1 review written)

Elephant was quick and easy to use.The site was self explanatory and easy to navigate. The overall cost of the insurance was the best on the net for comprehensive cover. Would recommend… Read Full Review

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★★★★☆

“cooperative, ”

Written on: 19/03/2016 by MosheMedina (1 review written)

I liked because they explain me cleraly about price and policies. This was the main factor that i got this policy. They are friendly… Read Full Review

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★★★★★

“Outstanding Value For Money”

Written on: 19/03/2016 by Gill488 (1 review written)

Staff are help full and patient in explaining policy and answering questions. I got best policy cover and extra with Elephant than any other insurer for my money. I will recommend Elephant to other people as it gives best cover than other insurers from my experience… Read Full Review

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★☆☆☆☆

“Renewal experience ! ”

Written on: 16/03/2016 by Simeon215 (1 review written)

Well this company has done me proud since joining in 2011, low premiums, great customer service, always recieved my documents. No claims, convictions or non motoring to then be offered the most ridiculous price at renewal. I called them for the price to suddenly drop by £200 and they couldn't match I best quote so went elsewhere. Did a quick comparison a week later to find them cheaper then the new company I am now with. No loyalty what so ever!… Read Full Review

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★★★★☆

“Helpful and friendly staff!”

Written on: 16/03/2016

I called up to make a payment for my insurance! She was very friendly and gave me all the answer to my needs! I then had to call up again and change my details I spoke to another person but couldn't remember her name she was very helpful, and then she put me through to the customer service team I then spoke to a person, he was very helpful to my needs and everything was done! Very happy with everything'… Read Full Review

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★★★★☆

“Great price, easy to buy”

Written on: 15/03/2016 by RoyDrake (1 review written)

This is my first ever car insurance policy, having only obtained my licence in January this year. Fortunately, my age helped in bringing the cost down, but elephant was considerably more affordable than anyone else, with a reasonable excess. The one thing I wasn't very pleased about was that the price on the comparison site was lower than the actual price on elephants site when I clicked to buy the policy, even though nothing had changed. The help section of the comparison site did say that… Read Full Review

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Keyshia's Comment

Written on: 10/04/2016

Hi there I was thinking to insure my car with elephant, but just had a few question. Did u take the cover online or u had to ring them? And did they ask you for any proof to send to them? Thanks

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★★★☆☆

“chaep pricing but cancel very easily over nothing...”

Written on: 14/03/2016 by Adelinek60 (1 review written)

cheap prices, cancel very easily over nothing without any explanation… Read Full Review

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★★★☆☆

“Happy not over the moon”

Written on: 10/03/2016 by Cochrane316 (1 review written)

Got a quote which is good enough for me but don't appreciate being charged for a fault that happened a few years ago which somebody drove into the back of my car and now I'm having to pay for it, didn't get any help from the operator she said it could be down to my postcode confused.com… Read Full Review

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★★★★★

“Competitive and friendly ”

Written on: 03/03/2016 by Noonan392 (1 review written)

Competitive price, straightforward web site, helpful and friendly staff… Read Full Review

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★★★★☆

“Excellent customer service”

Written on: 03/03/2016 by Woods128 (1 review written)

I had a problem with payment via the website so I called them direct and quoted the reference number. The member of staff explained to me that I had not completed the quote correctly that was why payment had not gone through.. We went over the quote together. I actually cut him off when he went to clarify an issue. I called back but obviously got a different advisor. I really didn't want to have to go through it all again, that wasn't an issue the advisor said they would email the original… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 02/03/2016 by Bentley453 (1 review written)

Quote me one thing via Google, then another via phone. Then send me email to say no, you're paying 600 more because of discrepancies your agent filled in with me!? Will be calling to cancel ASAP!!… Read Full Review

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