Splash DVD www.splashdvd.com Reviews
Latest Reviews
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“Where do I start. I ordered loads of products from...”
Written on: 03/02/2005 by felineee (2 reviews written)
Where do I start. I ordered loads of products from this site and I have always got my items. I've spent hundreds and have recommended it to my 7 year old daughter who was looking to spend £50 birthday money. She placed her order only to be told the comapany went into liquidation. (read more)
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“I am also wondering whether Blah is just Splash...”
Written on: 03/10/2004 by hankan (1 review written)
I am also wondering whether Blah is just Splash trading under a different name. It seems funny that they are in Jersey and the contact details are a PO Box address. Also the fact that I haven't logged my details with any other company on the Internet but get an email from Blah. Where did they get my details from? Very suspect! (read more)
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“Splash DVD - I was wondering if anyone else has...”
Written on: 31/05/2004 by GRAHAM2109 (4 reviews written)
Splash DVD - I was wondering if anyone else has noticed a new online shop called 'Blah'. They are situated in Jersey. I can't help thinking that this company is Splash DVD under a different name. Does anyone know anything about this company. It would be interesting to find out if it is connected in some way to Splash. (read more)
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“Its companies like Splash that shake your faith in...”
Written on: 13/04/2004 by tienna (2 reviews written)
Its companies like Splash that shake your faith in internet shopping. I ordered 3 CDs and waited 7 weeks for delivery, only to find they'd gone into liquidation and I wouldn't get a refund.
What a con! They must be laughing all the way to the bank. What goes round, comes round though!!
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“What a bad company to do business with Splash DVD are. ”
Written on: 07/04/2004 by alanrush
What a bad company to do business with Splash DVD are.
Ordered two items, said they where in stock.
Rang back a week later only to be told they're now out of stock.
No refund, now gone bust.
Where's watchdog's number?
(read more)
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“Splash DVD has been LIQUIDATED - this company ceases...”
Written on: 27/03/2004 by sintax (2 reviews written)
Splash DVD has been LIQUIDATED - this company ceases to exist as of 9th March - whilst that's good news for all internet customers - it's unlikely that people waiting for a refund or goods will ever get a penny back. Most money in these cases goes straight to the banks and debt recovery offices.
Just for your interest, 22,000 customers are still waiting a refund or product !!!
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“I ordered an item from Splash DVD that turned out to...”
Written on: 17/03/2004 by djatkinson (1 review written)
I ordered an item from Splash DVD that turned out to be faulty. Returned it by recorded delivery on 31/01/2003. They signed for it on 05/02/2004. Took me until end of February to get my refund. However, they didn't pay the postage back to them as they denied having received the item back. Recorded delivery apparently meant something different to them. It would have cost me £2 to get a copy of the signature, which I almost did on principle. Luckily, Jersey Trading Standards took the matter up... (read more)
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“I ordered 6 DVD's from Splash back in January. I only...”
Written on: 17/03/2004 by GRAHAM2109 (4 reviews written)
I ordered 6 DVD's from Splash back in January. I only recieved one. I spent £46 with them and now it looks as though I wont get the money back as I used a debit card.
I ordered some DVD's off MVC a while back. One of the DVD's was not available at the time but they sent the others very quickly and only charged me for the ones they despatched. They only charged me for the remaining DVD when it was ready to despatch. Why couldn't SPLASH do that?
Could someone please forward me the address for...
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“Splash DVD - Whilst I was bored at uni one day I...”
Written on: 11/03/2004 by tramp tart (1 review written)
Splash DVD - Whilst I was bored at uni one day I thought it would be a good idea to compare prices for a rare dvd that I wanted and a cd as a gift for somebody. I normally use Play or Amazon but after a lot of searching I came across the marvellous Spash DVD who enticed me with thier cheaper than cheap prices. I placed the order, and, like the rest of you have said, the money was debited almost straight away from my account yet no word from the company arrived until the fateful email from... (read more)
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“I have been notified by Splash DVD\'s holding company,...”
Written on: 10/03/2004 by Ian MacPherson (1 review written)
I have been notified by Splash DVD\'s holding company, Toppers (C.I.) Ltd, that they ceased trading with effect from noon on 9 March. (read more)
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Showing 1 - 10 of 81 Reviews
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“I ordered a CD on 02/02/04 and Splash took my money...”
Written on: 10/03/2004 by Hothousepink (1 review written)
I ordered a CD on 02/02/04 and Splash took my money straight away. After 3 weeks I had still not received my CD so I emailed customer services. They told me my CD was out of stock but would be sent soon. I went onto the site today to try and cancel my order and there was a message saying that due to financial difficulty they had ceased trading. Will I ever get my money back? It wouldn't appear so. (read more)
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“Ordered 2 dvd's in January from Splash DVD, sent...”
Written on: 10/03/2004 by sarahannew (2 reviews written)
Ordered 2 dvd's in January from Splash DVD, sent various emails, got no response so called in february to say that i hadn't recieved the items. They assured me that i would get them the following week. Still hadn't recieved them so got on the phone once again to cancel the items on March 8th, was waiting in a queue for over an hour. someone finally answered, they did not apologise for the long wait, the gentleman i spoke to was really rude, didn't have the time of day to talk to me, said... (read more)
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“Splash dvd are the worst company I've ever come...”
Written on: 09/03/2004 by Klayr (1 review written)
Splash dvd are the worst company I've ever come across, would tell you not to shop with them, but they CLAIM they're having financial difficulties, so have closed down, but they must have made SO much money since they haven't sent anyone their orders, but still charged them. Hence my value of money rating is 0 because I've paid but got nothing.
I've found there's no way to get into contact with them, so I am now on the http://www.consumercomplaints.org.uk/ website filling in a form of...
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Hothousepink's Response to Klayr's Review
Written on: 10/03/2004
I too have had the same problem. I ordered my CD on 02/02/04 and received no CD. I went on the website today to be informed that they no longer exist. They took my money and did not post my CD. I have already contacted Watchdog, Trading Standards Jersy and my Local Trading standards Office. Thank you for you link I will complain on here too.
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★★★★★
“Has any one stopped to think about the staff who were...”
Written on: 09/03/2004 by deeann (1 review written)
Has any one stopped to think about the staff who were working for splash? We have been the ones - especially like myself in the call centre - who have had to put up with all the shouting and swearing from the angry customers through no fault of our own. Now before every one thinks it's funny or great what has happened just think for a moment about the amount of people who have been left jobless. I come on these kind of sites often although this is the first time I have been on this one and I... (read more)
Stork2000's Response to deeann's Review
Written on: 13/03/2004
Yes, of course it\'s bad news for the company\'s employees. But you are deluding yourself if you think that the company provided great service to its customers. In my case (and, it would appear, in plenty of others), the company always took money at the point of ordering, and only ever filled about 50% of orders. Thankfully, I obtained full refunds on all my undelivered purchases, and I\'ve not lost out, but I expect plenty of customers have lost money. And what\'s the thing about terms and conditions? Totally irrelevant. I for one won\'t mourn the passing of Splash, there are plenty of other, better suppliers out there; even if they cost a little more, they do at least keep their side of the bargain.
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Leroyisourking's Response to deeann's Review
Written on: 15/03/2004
deann - I cannot believe you can come on here defending your employers - after numerous phonecalls and emails and letters I actually got my money back and in fact seem to remember dealing with you along the way. The fact is ok you have lost your jobs but thousands of innocent consumers have been duped by the disgraceful working practices of your company and to suggest that it is the consumers who are to blame is frankly insulting.
<br>
<br>Did you never stop to think quite why you were getting these irate phone calls?
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Graham2109's Response to deeann's Review
Written on: 17/03/2004
I order 6 DVD's back in January. One month later I actually recieved one of them. The others never arrived and now it looks as though I will never get back my money.
<br>Any decent person will feel embarrassed for working for such a disgraceful company, but you seem proud. I think that makes you just as bad as them.
<br>I wouldn't be at all surprised if SPLASH set up again under a different name conning the public once more.
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Deeann's Response to deeann's Review
Written on: 17/03/2004
For starters I will confirm that I was and still am pleased to have worked for the company and may I remind you all that whilst you all haven't had your refunds we haven't had our well-earned wages yet. Also as I commented before if you would have all took the time to read the terms and conditions before placing your order then you would all understand more. After all you wouldn't sign any contracts without reading the terms first now would you. For the person who commmented that I must be as bad as the others well if we were that bad why order from us and as I stressed before we worked very hard in there dealing with all the petty complaints from people who have nothing better to do than complain about goods worth a couple of pound.
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Graham2109's Response to deeann's Review
Written on: 18/03/2004
My order came to £46. That is more than a couple of pounds.
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Sintax's Response to deeann's Review
Written on: 29/03/2004
As far as im concerned, it's companies like Splash who hold back this economy and other companies who are practicing good business - good riddance.
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Saablover's Response to deeann's Review
Written on: 10/04/2004
To the person who worked for Splash: how could you not know what they were like, that they took people's money upon receipt of their orders but then took ages to send out the goods, if they sent them at all? Good riddance to Splash DVD and everyone associated with them.
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Graham2109's Response to deeann's Review
Written on: 19/04/2004
Yes I am back.
<br>I have been ordering DVD's and CD's from various other companies all of which did not withdraw the cash out of my account until the order was ready to dispatch. That's what decent companies do.
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Catsmand's Response to deeann's Review
Written on: 23/05/2004
I read their terms and conditions several times before making my order, and nowhere did it say that Splash would take payment and then never send customers the goods ordered. Those of us who were fleeced by this company find your attitude to what feels like little better than theft disturbing.
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“Having encountered my own problems with Splash I...”
Written on: 06/03/2004 by andrewpdx (1 review written)
Having encountered my own problems with Splash I wondered if it was just me, clearly not so!
I ordered a DVD back in December 2003, they debited my credit card straightaway. The item which was intended to be an xmas present never appeared. They finally responded to one of my emails in February 2004 to say the item had been cancelled and they would refund my card, here on 6/3/04 I'm still waiting!
Having a free saturday morning I decided to perservere on their telephone line, I spent 3 hours...
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“One order early January 2004, another early February...”
Written on: 05/03/2004 by trh1803 (1 review written)
One order early January 2004, another early February 2004. They took my money immediately, but it is now March but I still have no goods and no information. Sent 7 emails so far - all ignored.
Somebody should shut this company down. It is starting to look fraudulent.
(read more)
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“I have been waiting over a month for two DVDs from...”
Written on: 04/03/2004 by joeblackie (2 reviews written)
I have been waiting over a month for two DVDs from Splash DVD which have not yet arrived. I ordered on February 2nd 2004 and it's now March 3rd 2004.
I spent nearly 40 minutes in the telephone queue before speaking to an ignorant operator. I also sent a query by e-mail which has not yet been responded to. I sent that 8 days ago.
Avoid Splash DVD - that's my advice.
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Sayhellototheangels's Response to joeblackie's Review
Written on: 17/03/2004
Just so you know, Splash have gone bust as of last week....
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“Don't fall into the lure of cheap prices at Splash...”
Written on: 01/03/2004 by abs (1 review written)
Don't fall into the lure of cheap prices at Splash DVD. My brother-in-law was debited four times for 1 DVD, never received a refund, no replies to his emails, their phones were never answered. I made the mistake of ordering a DVD in Jan. '04, sent several emails after DVD never received, then informed in Feb. that it was out of stock and they then offered a refund. I asked for a refund and we are now in March and still waiting. This is the worst company I have ever dealt with, very poor... (read more)
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“Hi, After a very annoying few weeks of no answears...”
Written on: 24/02/2004 by zebrabanana (1 review written)
Hi, After a very annoying few weeks of no answears from e-mail and calls I called up barclaycard and they gave me a number for them which is a direct line to the *manager* tell them you are going to inform BBC watchdog.. everyone tell BBC watchdog and the Office of Trading Standards.
This company is doing something dodgey what ever it is..
anway I asked for a refund lets see what happens
Don't bother with their 0870 number they won't answer, it counts down until 1 then you get a message...
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Sixxxxcat's Response to zebrabanana's Review
Written on: 29/02/2004
i have also placed a review on here. I have written an e-mail to watchdog but as yet have not heard anything. i am now going to attempt to get my money back, unfortunatly i payed with my Debit Card?!!??! thanks for your advice!
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Andrewpdx's Response to zebrabanana's Review
Written on: 06/03/2004
Zeb,
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<br>How did you get the phone number for their \'manager\'? Please post it so we can call and get our problems sorted as the 0870 number is useless.
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<br>thanks
<br>
<br>andrew
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Zebrabanana's Response to zebrabanana's Review
Written on: 08/03/2004
Hi!
<br>
<br>
<br>It has been moderated out of this message board but, I phones up barcvlay card and they gave it to me straight up.
<br>also you will find it on the net in another message board if you serach in google for it. I use the same name everywhere.
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<br>Oh and still no money and I phones up again and asked for a refund again . They told me they had the wrong CVS number so how did they take the money in the first place.
<br>Never belive anything they say.
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<br>Good luck
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<br>Zeb
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★★★★☆
“on the whole splash dvd are a very good company and...”
Written on: 24/02/2004 by julie1964 (1 review written)
on the whole splash dvd are a very good company and their prices are the cheapest on the net especially if you use the discount code POPSPLASH on orders of £40 or more to get £10 off, but sometimes they are busy and do not reply to emails. (read more)
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Showing 11 - 20 of 81 Reviews
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“I ordered Band of Brothers Box Set on 7 Dec 03 for a...”
Written on: 12/02/2004 by sixxxxcat (1 review written)
I ordered Band of Brothers Box Set on 7 Dec 03 for a Christmas present from Splash DVD. They took money straight away, and sent e-mail confirmation that my goods were on their way. it's now Feb 13 and i have still not recieved them. Got told story in early jan that their delivery had been held up at customs and that was to delay it by a week, then all the DVD's in the delivery had been damaged, so they needed to re-order everything. I got sent a box set "Night of the Living Dead" as a... (read more)
Leroyisourking's Response to sixxxxcat's Review
Written on: 19/02/2004
I also fell into their trap - took my money then decided to ignore my emails and telephone calls trying to chase the dvds. My tip though is to write them ane mail under the heading THANKS - in this request that they send you the name of the chairman of the company and other directors as you will need this if you have to take legal action to recover your money. Amazingly within a day I had had a response saying the money was already on its way back to my account and indeed I now have a full refund.
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<br>A lot of time wasted but ultimately the threat of the law ensured they did not keep my money!
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“Go somewhere other than Splash DVD!!!!! I ordered a...”
Written on: 06/02/2004 by toastieman (1 review written)
Go somewhere other than Splash DVD!!!!! I ordered a DVD costing £10.99 a month ago and still not received it. An email written two weeks ago to customer services has been ignored.
Despite all of this the money was promptly taken from my bank account one day after placing the order. This is completely unacceptable.
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“AVOID. I stupidly ordered twice from Splash DVD....”
Written on: 31/01/2004 by Jimjam (1 review written)
AVOID. I stupidly ordered twice from Splash DVD. First time I cancelled after waiting a month. Second time (yes, I was attracted by the cheap prices) they debited my card for £105 for a purchase that was £30. It took many phone calls and an eventual complaint to my bank before they credited me back with the full amount. Never again. (read more)
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“Took money from my account straight away - then had...”
Written on: 31/01/2004 by sintax (2 reviews written)
Took money from my account straight away - then had the cheek to tell me that they didnt have my order in stock (and didnt know when another was to arrive) - I requested a refund but now they have severed all connections to me. (read more)
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“7 weeks after I made the mistake of ordering from this...”
Written on: 26/01/2004 by calvins1 (1 review written)
7 weeks after I made the mistake of ordering from this bunch of cowboys, my order has still not been completed and I cannot get a refund. This despite being promised completion of the order before Christmas!
Look at the other reviews for this outfit. They are the worst retailer on the net in my experience. I've had to refer the matter to my credit card issue to try to get satisfaction.
Avoid at all costs.
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★☆☆☆☆
“What an error I made ordering from splash dvd, oh yes...”
Written on: 26/01/2004 by ruvaeghp (2 reviews written)
What an error I made ordering from splash dvd, oh yes they are the cheapest by far but with that comes consequences.
Buyer be ware they will take payment immediatly and then its a waiting game to see if your purchase arrives???
As for customer service its a joke they rarely respond to queries and as for status update on purchases thats non existant.
I Wish I would have read reviews first cos I can assure you I would not have touched this site.
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Ruvaeghp's Response to ruvaeghp's Review
Written on: 28/01/2004
Respect, thanx for being informative, will stay clear.
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“as with other people i ordered stuff from splash dvd...”
Written on: 13/01/2004 by isolde (1 review written)
as with other people i ordered stuff from splash dvd on 18th dec and still haven't seen it. Managed to get thru to customer services who basically said they don't know when the order will be dispatched. i am annoyed since there was no mention when ordering that item was out of stock. (read more)
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“It was the cheap DVD prices that attracted me to...”
Written on: 13/01/2004 by donna1981 (5 reviews written)
It was the cheap DVD prices that attracted me to Splashdvd but now I've realised that that its just not worth it. I made an order for some DVDs at the end of November for my boyfriend for Christmas... he's still waiting. Splash took my money straight away and said delivery would be 5-7 working days. Lie.
It took three e-mails to Splash before I finally got a reply, supposedly its currently on its way (I was also told this on the 18th Dec!)
A free Dvd I was meant to receive with my order...
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“Splash are very quick to take your money -they took...”
Written on: 12/01/2004 by shaker44 (2 reviews written)
Splash are very quick to take your money -they took mine on 18 December, but very slow to deliver. I am still waiting. That would not be quite so bad if they replied to e mails or had a phone system that you could get through on. I have complained to Jersey Trading Standards, Hitwise and Digisign and I urge every dissatisfied customer to do the same. The Hitwise and Digisign links are on Splash website and the trading standards can be reached at tradingstandards@gov.je. Let's see if we can... (read more)
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“You don't get something for nothing, and right here...”
Written on: 10/01/2004 by ITMA (1 review written)
You don't get something for nothing, and right here with Splash, is where you start paying!
Splash started out bad, they steadily got worse!
Splash have started helping themselves to my credit card now, by taking unauthorised withdrawals!
Take the advice of me and others on here, AVOID this outfit! If it's too late for that, don't waste your time contacting Splash. If there is a problem, complain to your credit card company, as I have, and let them sort it out. After all, they shouldn't...
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Showing 21 - 30 of 81 Reviews
★☆☆☆☆
“Have bought many DVDs from this company and in the...”
Written on: 09/01/2004 by michaelgfindlay (1 review written)
Have bought many DVDs from this company and in the norm they've been not too bad. Ok, they say that it'll take 5 days to deliver and it takes 10 but that's no big problem as far as I was concerned.
I've now placed an order, two months ago, which I'm still waiting for. I've mailed them four times - including informing them that I'm going to the OFT and I get no reply. I sat for 45 minutes in a queue on the phone to speak to someone. When eventually I get a representative I'm told that...
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147130_Dyls101's Response to michaelgfindlay's Review
Written on: 11/03/2004
The same has happened here. Splash DVD has normally been ok, but not recieved my latest order placed over a month ago and thay had taken the money!!! But bad news, the company has gone into liqudation and there is no way of contacting them!! Anybody know what can be done?
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☆☆☆☆☆
“Absolutely appalling. Avoid Splash DVD at all costs. ”
Written on: 07/01/2004 by longfields1 (6 reviews written)
Absolutely appalling. Avoid Splash DVD at all costs.
Ordered CD (and my credit card debited) on 15th December - now 7th January. No replies to e-mail queries and 0870 number cuts off after sevral minutes warning.
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★☆☆☆☆
“I have tried Splash a few times - I gave them some...”
Written on: 30/12/2003 by tejwright (1 review written)
I have tried Splash a few times - I gave them some patience due to their low pricing. They have failed me a number of times however. Firstly they despatched the wrong item on two seperate occasions. Then, having made three orders for Christmas (on 21/11/03), they failed to deliver two items on time, and I still haven't received them yet (30/12/03). (read more)
Itma's Response to tejwright's Review
Written on: 09/01/2004
My experience is similar to other badly treated Splash customers.
<br>
<br>A new worrying addition to their unethical record is that, they have taken unauthorised money from my credit card account. True to form, Splash have ignored my complaints via their website(this is the only way to contact them now)
<br>
<br>My advice avoid this company, but, if that is too late, contact your credit card company, and let them sort it out. The credit card facilities should be withdrawn from these morons in any case.
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“Splash Are Simply Appalling - Leave well alone. ”
Written on: 29/12/2003 by Indigo (1 review written)
Splash Are Simply Appalling - Leave well alone.
I got an email from Splash DVD before Xmas and they were offering a Free "Sea Change" DVD if you made any order, so I decided to take a look and ended up ordering "Ice Age" for my daughter for Xmas, I got the confirmation and a few days later "Ice Age" turned up and then I got an email on 11th December saying that "Sea Change" had been dispatched, I gave it a week and it hadn't turned up so I emailed them to let them know, no response, a few...
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“Splash DVD should be avoided at all costs. There are...”
Written on: 23/12/2003 by Ngwazi (1 review written)
Splash DVD should be avoided at all costs. There are many other retailers out there that offer competitive prices, so you shouldn't be tempted by splash's prices.
I ordered a DVD for Xmas, and a month later I am still waiting. This is despite the fact that the order tracker says that it has been despatched. Seeking to clarify whether I would receive it by Xmas, 8 emails and 2 faxes have all gone unanswered. The queues on their phone system are ludicrous and only seriously irritated...
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★☆☆☆☆
“I have ordered quite a few dvd's from Splash. On the...”
Written on: 21/12/2003 by NT (1 review written)
I have ordered quite a few dvd's from Splash. On the whole I have had few problems, though when it does go wrong, it is like many other reviewers on this site say - appalling.
The main problem seems to be with 'out of stock' items. If you order something that has just been released and they are going to be shifting plenty of, you seem to be ok, the stuff arrives fairly promptly, however there seems to be no rhyme or reason with what they have 'in stock'. If you are ordering other stock (no...
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“GBA game ordered 14/11. ”
Written on: 19/12/2003 by SambaSeasider (1 review written)
GBA game ordered 14/11.
I telephoned them on 21/11 as the item had not been despatched yet. (no e-mail yet). I was advised that the item was in stock and it will be sent in next 2 days.
I e-mailed them via website on 28/11, No reply.
I phoned them 01/12 and was told the item was not in stock but delivery due that week.
Phoned again 03/12. Item in stock now. Due to be sent that week.
Phoned 8/12. Advised that item not in stock again.
8/12 - Received e-mail saying that it had been sent....
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“Well this is rubbish! They lure you in with...”
Written on: 15/12/2003 by simonc1407 (1 review written)
Well this is rubbish! They lure you in with discounted prices but the way that you are treated after they have your money is terrible - emails and phone calls are ignored delivery dates come and go without any action and they have the biggest list of fob offs you could imagine. (read more)
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“I have heard nothing but bad reports about their...”
Written on: 11/12/2003 by SteveOB (2 reviews written)
I have heard nothing but bad reports about their service, but unfortunately this was AFTER I had ordered something from them on the 27th October, this is a Xmas present for my wife which I am still waiting for!!
When you phone them you get the same explanation that it is out of stock, or it was in stock but the order that came in did not cover the orders they already had (well order more then surely!!) then the "Customer Services" person laughs at you when you ask any further questions!! ...
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“I ordered 3 DVDs on 18th Oct 2003; payment was taken the...”
Written on: 08/12/2003 by Purdy (1 review written)
I ordered 3 DVDs on 18th Oct 2003; payment was taken the same day. One arrived on the 25th Oct, one on 13th Nov - after I emailed and asked where it was. I have still not received my last DVD - I have now been waiting 51 days! I have emailed 4 or 5 times and I have only once received a reply on the 10th Nov claiming it would arrive "...within the week". They don't seem bothered about replying to customer's emails - once they have your money they don't care! (read more)
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Showing 31 - 40 of 81 Reviews
☆☆☆☆☆
“I ordered fours books from splash dvd, I have only...”
Written on: 08/12/2003 by luca (1 review written)
I ordered fours books from splash dvd, I have only received two and after a month and a half I am still waiting .I asked to have my money back but I am still waiting for an answer from them! (read more)
★★★☆☆
“Well, I had heard a few (!) bad things about Splash...”
Written on: 08/12/2003 by fiendicus (1 review written)
Well, I had heard a few (!) bad things about Splash DVD but the price of £23.17 for F-zero (a Gamecube game) was too good to resist. To get this price I used a £5 off voucher, and the cheapest alternative was Amazon at £29.99. The delivery time said 3-5 days and I figured I could wait 2 to 3 weeks.
Well, I ordered it on 28/10 and recieved it on 06/12 - over 5 weeks waiting. Yes I have got it now and it is in perfect condition, but the wait wasn't a lot of fun. I would certainly only...
(read more)
☆☆☆☆☆
“I really, really cannot express enough how much I urge...”
Written on: 04/12/2003 by Disgruntled Mudslinger hopefully some will stick (2 reviews written)
I really, really cannot express enough how much I urge you not to purchase from SplashDVD.
I was tempted by their money off vouchers and seemingly value for money prices, however I was unaware that Jersey is in a different time zone to that of the UK. From my experience they exist on a GMT minus 3 month basis.
I am still waiting for an order I placed one month ago, so I fully expect to wait another 2 months, at least. I have e-mailed them several times and never received a reply. I...
(read more)
☆☆☆☆☆
“Back in June of this year I ordered several CD's from...”
Written on: 19/11/2003 by IANPERRY10 (1 review written)
Back in June of this year I ordered several CD's from a company called splashdvd.com. I had not received my goods months later so sent several e-mails complaining.
These e-mails were all ignored so I attempted to phone them. After an infuriatingly long delay I was told the goods had just come in and would be despatched to me at the earliest opportunity.
Needless to say nothing arrived, so today I called them again and was told they may arrive any day now! I had waited long enough by this...
(read more)
Doxy's Response to IANPERRY10's Review
Written on: 27/11/2003
I suggest your report to Jersey Trading standard Deputy Chief Trading Standard Officer.
<br>She is aware of Splash's unethical business practises. Splash is a absolute disgrace to businesses in Jersey.
<br>
<br>Also email complaint to BBC Watchdog
<br>
<br>We much warn others not to be entice with their discount vouchers. I feel one day a lot of "customers" will have tears after Splash taking ££££ and going belly up.
Reply to this comment
☆☆☆☆☆
“I ordered a DVD boxset on the 30th of september, I...”
Written on: 09/11/2003 by Jamman960 (1 review written)
I ordered a DVD boxset on the 30th of september, I expected to recieve my order within 10 days. After 13 days I decided to email splash to find out what was going on with my order. after a couple of days with no reply I decided to phone them and was told that stock would arrive next week.
I finally got a reply to my email 8 days after sending it telling me the same thing they had over the phone. I then received another email on the 24th of october telling me that the dvds had been...
(read more)
☆☆☆☆☆
“I ORDERED 6 DVD'S OF SPLASH IN SEPTEMBER. THE VERY...”
Written on: 04/11/2003 by GRAHAM2109 (4 reviews written)
I ORDERED 6 DVD'S OF SPLASH IN SEPTEMBER. THE VERY NEXT DAY I EMAILED TO CANCEL 3 OF THEM. A FEW DAYS LATER I CHECKED MY ORDER STATUS ON-LINE. NOTHING HAD BEEN ALTERED. I TELEPHONED AND TOLD THEM. THEY SUPPOSSIDLY DONE IT WHILE I WAS ON THE PHONE. DAYS LATER THE FULL AMOUNT FOR ALL 6 CAME OUT OF MY ACCOUNT. EMAILED THEM AND OF COURSE GOT NO RESPONSE. MONEY DID EVENTUALLY GET PUT BACK IN TO ACCOUNT. THE REMAINING DVD'S ARRIVED VERY SLOWLY. THE LAST OF WHICH CAME A MONTH AFTER PAYING FOR IT.... (read more)
★★★★★
“I have spent a lot of money with Splash DVD this year...”
Written on: 22/10/2003 by chrispayne (1 review written)
I have spent a lot of money with Splash DVD this year -- maybe £300 or more. I've always felt they were very good, and their prices are the lowest I can find.
I ordered Led Zeppelin's 2-DVD set recently, which was on their site as a 5-7 day wait. My other DVDs came in a reasonable time. I'd had enough after a 3-week wait for the Led Zepp DVD though, as you can imagine!
I rang Splash up. The guy who answered wasn't particularly helpful. I asked to speak with the MD. He wasn't in, but I was...
(read more)
Graham2109's Response to chrispayne's Review
Written on: 04/11/2003
SOMETHING TELLS ME THAT YOU HAVE CONNECTIONS WITH SPLASH (FRIEND OR WORKER). HOW COME YOU ARE THE ONLY ONE WHO SEEMS TO GET RESPONSES FROM EMAILS. THEY EVEN HAD THE NERVE TO POST ME A DVD THAT WAS OBVIOUSLY SECOND HAND GOING BY THE SCRATCH MARKS AND THE DEFACED BOOKLET.
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Chrispayne's Response to chrispayne's Review
Written on: 06/11/2003
I can assure you I have no connection with this company.
<br>However I emailed the MD there AS IF I was a friend.
<br>Why would you want to treat them any other way?
<br>99% of companies are honest and law abiding. And 99% of them make mistakes. We're all human. If you want results from them then one strategy is to be respectful.
<br>I've dealt with customers in my business. Most are understanding. A few are just angry. I've offered them a full refund when we've made a mistake. Even when I offered them an extra gift worth £100 for their trouble, they were STILL angry. My sense is they are angry at everyone. This reviewcentre site is great, but it attracts the Mr and Mrs Angries. Let's say Splash has around 30,000 customers. That's a reasonable stab at a guess. A 1% error rate would generate 300 upset customers. Some will be so upset that they'll post on this site. Splash will still have 29,700 happy customers. If you're unhappy with Splash ring them and ask to speak to a manager. They'll go out of their way to help you, as they did me. Because it's important to them. If you just want to rant down the phone you'll lose them, but if you calmly ask for an explanation, and a solution you may come off the phone feeling a lot better. Good luck! :)
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Chip On My Shoulder's Response to chrispayne's Review
Written on: 07/11/2003
I personally afforded splash every courtesy when I ordered my DVD's and was willing to give them the benefit of my doubt for well over a month - I phoned them regularly to find out the status of my order and never ranted down the phone. A fat lot of good it has done me as I have no DVD's and no refund after over 3 months. It is true you can't please everybody all the time, even in business, but the fact remains that Splash has upset alot more people than is necessary - Just look at play.com's reviews on this very same site. They're not angry people (bar the odd one) but very satisfied customers that I number myself among. The fact that Splash DVD has now taken to naming and shaming upset customers on their website is in the worst possible taste, unprofessional and quite frankly makes you wonder if Splash give a toss about their customers at all. Splash really need to sort their attitude out and a good start would be admitting that they have let an unacceptable amount of people down - An apology on this website would be a much better idea than the fake reviews that they regularly post.
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☆☆☆☆☆
“Just thought everybody should know what Splash DVD...”
Written on: 20/10/2003 by Chip on my shoulder (2 reviews written)
Just thought everybody should know what Splash DVD really think of their customers. This quote is taken from Dixie's Diary on Splash's site. Check it out: http://www.splashdvd.com/splash/dixiesdiary.cfm
2/10/03 - Most of our customers are nice people. But the ones who feel wronged in any way are a complete pain in the a***.They make a habit of placing adverse comments on every review site they can find. We have a few famous ones (serial complainers) the worst is Maureen ***. So we have...
(read more)
☆☆☆☆☆
“I ordered a box set and several individual items from...”
Written on: 19/10/2003 by Jonaki (1 review written)
I ordered a box set and several individual items from splashdvd.com. First thing's first - the delivery estimates on the sites are complete lies. Most of my items were advertised as usually dispatched within 5-7 days. In fact, they turned up after one to two months had passed. Such a delay would perhaps be understandable if it happened once, but it happened to all the items I had ordered, proving that this is the rule with Splash. They lie about the availability of items, and they generally... (read more)
☆☆☆☆☆
“Same story as all the other people here. RIPPED OFF by...”
Written on: 14/10/2003 by neil42w (1 review written)
Same story as all the other people here. RIPPED OFF by lousy company. (read more)
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Peejaybee's Response to GRAHAM2109's Review
Written on: 04/10/2004
I just got a spam from Blah having previously been burned by Splash, and yes, I waited for an hour to get through on an 0870 number to vent my spleen at a customer service person at their service. Free postage? Cheapest prices? Online vouchers? Yeah right!!!!
<br>
<br>The liquidator solicitors should have the answers, especially as they advertised the customer base for sale.
<br>
<br>http://www.splashdvd.com/splash/SplashDVD.com%20-%20tender.pdf