Jessops Online Reviews - www.jessops.com

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★★☆☆☆
1.9 / 5
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Latest Reviews

★☆☆☆☆

“disappointed Towcester”

Written on: 28/07/2014 by Maggie80 (1 review written)

After 4 days the Coolpix P530 refused to work. It has been returned complete with returns number to a PO address in Slough by first class post which cost £8.90. I hope to receive a replacement, complete with free bag and return of my postage in full very very soon… Read Full Review

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★☆☆☆☆

“Perfect example of why high street is dying”

Written on: 26/05/2014 by bcBroussard461 (1 review written)

DONT BOTHER WITH JESSOPS FULL STOP I'm an avid online buyer I only wish I had stuck to my gut feeling. Read the article on BBC NEWS "bad service killed jessops not the internet". After spending £1200 At the oxford street store, I was told I would be given a little tour of the camera having no experience with photography. As the store was closing they said I could come back another time. A week later I went for my tutorial they promised and I am hounded by the manager telling me it's not… Read Full Review

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★★★★☆

“Tamron lens”

Written on: 04/02/2014 by nokin (1 review written)

I ordered a Tamron 70-300mm lens from Jessops and everything went perfectly from order to delivery, unlike some experiences I have had with ebay??… Read Full Review

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★☆☆☆☆

“Completely clueless sales staff”

Written on: 04/12/2013

I went to Jessop's Worthing branch to buy a new camera as I wanted to support a local store rather than buy on the internet. I selected the camera that I wished to buy and waited in hope that a sales assistant would turn up. When one did eventually make an appearance he took one look at the camera and said: 'You don't want to buy that one mate - it's rubbish.' and then tried to sell me another camera that was much cheaper. When I told him that, because of its features, this was the camera that… Read Full Review

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★★★★★

“100% better than eglobal ”

Written on: 24/11/2013 by Toaster7sco (3 reviews written)

Had loads of hassle with eglobal they took my money no camera took ages to get back went to jessops online got better deal next day delivery great camera Nikon d3200 with lense. I was impressed with the next day delivery and packaging was great hassle free should have come here first you think your getting better deals out there but please watch out for them. Trust the name jessops they have been here a good while now keep up the good work jessops. It would be better if they could offer… Read Full Review

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★★★★☆

“Customer service do get back to you!”

Written on: 12/06/2013

I bought a DSLR camera kit. Unfortunately the bag that was recommended was too shallow to put the camera plus the lens it came with attached. So I asked for a refund for the bag. I said I was happy about the other items so I didn't want to send them back as well. They refunded me, even though it took a little while. But everyone I spoke with was polite and helpful, and they actually did what they said. If they said they'd call back or email, they did. They also replied promptly to any… Read Full Review

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★☆☆☆☆

“DIABOLICAL”

Written on: 03/05/2013 by LimerickLad (1 review written)

I purchased a Lowepro 400 from Jessops online, with a 14 day delivery, which i was ok with. I kept a track of progress with my purchase but noticed after 7 days it appeared not to be going anywhere. I phoned customer service and was polite, I they did not have an explanation but they would call me back. so i waited and waited (no call back).... 3 days later I phoned again, again no explanation but they would call me back, again 3 days past (no call back) , I phoned again this time I demanded an… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 30/03/2013 by Rocco46 (2 reviews written)

Bought pentax k30 in Oxford st today and was told we would get cash back deal but it has expired ,my switch card was declined but it turnes out this is a problem on their part not mine also they have no stock of memory cards etc so cannot honour bundle deals that are advertised. Now to the nitty gritty . Having seen mr Peter jones on tv spouting how he was turning this store around my wife and I made a special trip in to London to buy this camera and this is the only reason we persevered… Read Full Review

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★☆☆☆☆

“Too disappointed for words”

Written on: 20/02/2013

I ordered a calendar as a christmas present on 11th December, I had an email to say on the 13th it had been dispatched. I thought that was quick. So ordered another on the 14th. Confirmation of order, confirmation of delivery... then a "your order is ready to collect" Wonderful so qucik! Went to store & collected. Only one of the two had been delivered... I find that it was the later order from the 14th. There is now no sign of the calendar which I ordered on the 11th. The shop tell me… Read Full Review

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★☆☆☆☆

“Avoid at all costs!”

Written on: 31/12/2012 by SonySLR (1 review written)

Ordered an SLR camera from Jessops. Used the interest free option. Once I had ordered I rang cutomer services to upgrade to Saturday delivery as it didn't give me that option online. The person I spoke too gave the impression he couldn't be bothered and said it was 'too difficult to change the order'. Wasn't impressed but didn't push the issue. I checked the tracking details online and it said it had been dispatched, so I waited until Monday. Still no delivery, checked the tracking screen and… Read Full Review

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Kir3Ca's Response to SonySLR's Review

Written on: 29/01/2013

what do you expect thay are n administration and closing all shops selling the brand

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★★☆☆☆

“Fine until it goes wrong....”

Written on: 13/12/2012 by simon0565 (1 review written)

Pains me to write this because there is a lot of good history behind this company and the high street shops still seem OK. As an online retailer also OK until you have to deal with Customer Services.....oh dear. Without going into the specific details of my complaint to Jessops there is a complete disconnect within their Customer Services Team. Initially an agent picks up the complaint and just when you seem to be heading somewhere after several days of e-mail exchanges a new agent pops up and… Read Full Review

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Bertie's Response to simon0565's Review

Written on: 14/01/2013

'Doomed to fail I think....'

You should abandon photography and take up prophecy although Jessops demise has been on the cards for some time. Old Frank must be turning in his grave :-(.

The ONLY Internet 'shop' I can give an unreserved thumbs up to is UK Digital Cameras whom I have dealt with on a number of occasions. There are others who are OK, but all too many are not worth even extending a middle finger to and have pride of place in Bertie's Big Book of Obscenities.

I'm glad you seem to have recovered from your almost death wish and I hope everything got sorted out in the end but I have to wonder if a lot of your angst might have been avoided by a thorough perusal of ReviewCentre.com which comes highly recommended for sorting out the wheat from the chaff!

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★☆☆☆☆

“Terrible communication terrible customer service”

Written on: 04/10/2012 by Hannibal79 (1 review written)

I placed my order online for store collection and received a confirmation email - so far so good. As per the email I went to the store on the correct date to collect my camera only to be told they had no idea when it would be arriving as it could not be found on there system but I was assured I would receive an email when it was available. A month on and I hear nothing so check my order status online "cancelled". Upon emailing customer services I am told they have no idea why it has been… Read Full Review

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★☆☆☆☆

“Wish I'd read this site first”

Written on: 03/10/2012

Like so many others, I was promised next day delivery, but the item was not sent - the tracking info says it is on 'back order', though the complaints department said it wasn't on back order, but had not been sent because its value was over £200 and they had to check that the credit card had not been stolen first! Needless to say it has not been stolen. The guy at the complaints department was dismissive of my concerns an when I asked why there was no mention of their 'we don't send stuff over… Read Full Review

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★☆☆☆☆

“Don't buy from this company, they only want your money.”

Written on: 25/09/2012 by vincerosso (1 review written)

I bought a Nikkon coolpix S4150, it worked for a few days until the battery ran down, I found I could not charge the Battery. I took the camera to the Abingdon store and demanded a replacement, they were useless and refused to give me a replacement or a refund, so much for the 30 day no quibble policy. The put a new battery (which was fully charged) into the camera and said it was a battery fault, I did not believe them but they would not replace or refund, I used the camera for the next few… Read Full Review

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★☆☆☆☆

“As useless for me as they have been for everyone else!”

Written on: 25/09/2012

It's pretty simple. I ordered a £20 camera mount on 1st June 2012 (it's now 25th September). It was in stock according to the website. I was hopeful for an early delivery. It was dispatched around three weeks later but never received, the tracking shows that it was lost by yodel. Having called twice and been told someone would chase the courier I got fed up and on 9th July cancelled the order and asked for a refund. I have still not received the refund despite a huge amount of chasing… Read Full Review

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★☆☆☆☆

“Utterly Incompetent”

Written on: 09/09/2012

Ordered a £669 lens which I needed the next day for a photoshoot. It was ordered with "Guaranteed Next Day Delivery". By 4pm the following day it hadn't shown up so called them and was told "oh, sorry, it's not left the warehouse yet, it won't be delivered today. So nobody had bothered to have the basic courtesy to contact me to tell me that Jessops weren't going to bother to send a £669 order when they promised. I asked to cancel the order but miraculously their computers were down and… Read Full Review

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★☆☆☆☆

“Order Cancelled with No reason”

Written on: 19/08/2012

Avoid using Jessops. I ordered a lens and they cancelled my order with no reason. It was supposed to be delivered the next day and i needed it for a shooting, but it never did. When i went to check online, it simply said "order cancelled". Nobody (not even an email) informed me of this. Do not even try to get in contact with the manager, as this will be impossible. Strongly advise everyone to avoid Jessops. Amazon remains the best… Read Full Review

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★☆☆☆☆

“Avoid using Jessops”

Written on: 08/08/2012 by SD100 (1 review written)

Without going into too much detail, as my problems mirror most other customers on here, I would seriously avoid using Jessops. I phoned to put a camera aside, which they did. I travelled 15 miles only to find out that the moedl in stock was ex demo. The staff members words were "not my fault mate, my colleague spoke to you, not me". They really are a shocking company to deal with and I know of other issues that my brother had with them. Their Collect @ Store is also pointless and… Read Full Review

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★☆☆☆☆

“Advertised non-existant product”

Written on: 07/08/2012 by sunshine7685 (2 reviews written)

I reserved a Cannon 1100D SLR camera through Jessops online to collect at store. When I did this I was given an option of pickup days and stores. I selected Saturday as I live 26 miles away from the store and work 9-5. I received an email confirming my order stating collection from 9.45am on Saturday. It also said I would be emailed when it was ready for collection (which I presumed would arrive sometime Saturday). I didn’t check for an email because as I had to travel I wanted to make the… Read Full Review

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★☆☆☆☆

“Words fail me”

Written on: 06/08/2012 by blueangell (1 review written)

My saga is still continuing after over a month. However this is the gist of it: I placed an order online for a Panasonic LUMIX DMC-FZ150 camera, paying a deposit via my credit card and taking advantage of their ten month interest free finance offer. At the point of ordering the website stated that the item was out of stock but is usually available within ten working days. I received an email from Jessops the next day stating that my order had been despatched by Next Day Delivery, which I… Read Full Review

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