Natwest Telephone Banking Reviews

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3.3 stars
Average rating for this product is: 3.3 out of 5

From 0 ratings and 2 reviews

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Alliance & LeicesterPremier Direct AccountEarn a great rate of 6% AER (fixed for one year) on balances up to £2,500.Monthly6.00%0.00%£2,000.00
Alliance & LeicesterPremier CurrentExtended offer switch today and receive £100 cashback. Online exclusive offer ends 13th December 2009.Monthly0.50%0.00%£2,000.00
NatwestNatwest Advantage Gold AccountEnjoy benefits worth up to £704 for just £12.95 a month. Including Mobile phone cover, Travel Insurance and even tailored rates on other Natwest products.Monthly0.25%18.49%n/a

Average Ratings for Natwest Telephone Banking

  • Customer Service4 stars
  • Overall rating3.3 stars

2 Reviews For Natwest Telephone Banking

  • hollandj 1st Nov 2005

    Reviewer rating: 4 stars


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    Good Points: Simple Free Telephone Number
    UK-based staff/call centre
    Easy to use


    Bad Points: No good if you cannot remember security information !


    General comments: I have been using Natwest's telephone banking services for a number of years and whilst First Direct are probably the very best, I have never had any problems with Natwest and always found them to be friendly and helpful. However, having to remember a security password etc works both ways - if you forget the information or don't have it to hand then the telephone service is redundant but of course, not having any security checks would mean that a lot more fraud would be committed. The choice is an empty bank account and fraudster in Brazil or money in the bank and a few security checks to cross. Having the Natwest freephone number plugged into my mobile has certainly been useful.

  • Janine Rank: Lieutenant-Colonel 18th Feb 2004

    Reviewer rating: 2.5 stars


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    I began to use Natwest's telephone banking service in summer 2003 as I worked abroad. The first time I tried to use it to check my balance, I spoke to an advisor who asked some personal questions and that was fine. However, the next time I phoned I was told that I couldnt get my balance untill I registered a pass number, they transfered me to an automated system, I entered the pass code and then had the option to go back and speak to an advisor. I tried to speak to an advisor and got cut off. ...