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Written on: 10/09/2014 by ghcrosby (1 review written)
After decades of good experiences with the Best Western chain, I recently had a negative experience both with an individual hotel and the office of the CEO that I feel compelled to publicize. We were a party of three, arriving late at a Best Western hotel, only to find that one of the two rooms emitted what can only be described as noxious fumes. We asked for another room and were told that there was none. The extremely disinterested desk clerk refused to even investigate our complaint. We… Read Full Review
Written on: 27/07/2007 by matilda2 (11 reviews written)
We stayed at the Best Western in Falkirk as part of a coach tour to the Royal Highland Show in June 2007. The hotel is quite small and I think it looks shabby from the outside. I guess it was built quite a few years ago as the rooms are really tiny and are decorated in a really antique style with flowery wallpaper, carpets and wooden panels on walls. The TV in our room was really temperamental and the remote control didn't work. The bathroom was not clean when we arrived and was not cleaned… Read Full Review
Written on: 28/07/2005 by gfriedrich (2 reviews written)
The Best Western at the Birch Run Exit in Michigan was very disappointing for a BW. It was under MAJOR construction, and the hot tub wasn't working. It looked NOTHING like the internet pictures, and there was nothing for my two 16 year olds to do. Would not recommend to anyone unless all you want to do is sleep… Read Full Review