CAUTION WHEN BOOKING A STAY AT THE HILTON HOTEL LOCATED AT 500 SEMINARY ROAD, ALEXANDER VA! WHAT A DISAPPOINTMENT AND SOMEWHAT IN DIS-BELIEF, SINCE THERE IS A BELIEF THAT, THE HILTON HOTELS ARE ONE OF THE PREFERRED ESTABLISHMENT TO STAY THAT PROVIDES TOP NOTCH QUALITY SERVICE AND ACCOMMODATIONS. ON THE CONTRARY OUR EXPERIENCE WAS ANYTHING BUT ACCOMMODATING. ON THE EVE OF THE 2020 GALA AT THE HOTEL, MY HUSBAND AND I ENTERED OUR RESERVED ROOM #2612 AT THE HILTON, ONLY TO BE GREETED WITH AN UNCLEAN ROOM,UNMADE BED WITH NO LINEN AND USED TOWELS LAYING ABOUT. THE HOTEL HAD MORE THAN AMPLE TIME TO PREPARE FOR OUR STAY SINCE THE RESERVATIONS WERE MADE IN OCTOBER 2019 AND WE ARRIVED AT THE HOTEL AT APPROXIMATLY 8PM ON THE DAY OF CHECK-IN. IN ADDITION TO THE POOR HOSPITALITY SERVICE , IT APPEARED THE HOTEL WAS ILL PREPARED FOR THE MASSIVE CROWD OF PEOPLE WHO SHOWED FOR THE GALA. TRAFFIC JAMS, CLOSE GARAGES, FRUSTRACTED GUESTS, NONWORKING ELVEVATORS AND LACK OF HOTEL ASSISTANCE WAS PERVERSAVISE AND CHAOTIC. ALTHOUGH THE HOTEL EVENTUALLY SENT HOUSE KEEPING TO OUR ROOM TO PREPARE THE ROOM PROPERLY THIS SHOULD HAVE NEVER HAPPEN WHEN YOU ARE PAYING AN ESTABLMENT. HOTEL GUESTS DESERVES BETTER!

I recently stayed at the hilton hotel in Tower Bridge with my husband for new years eve, the main reason for our stay was to be able to view the new years fireworks from the sky bar at the rooftop amongst many of the other people staying there that night. To start with there was minimal to no parking but was told by the receptionist that ' is what is'. Following this we arrived to our room which was small and extremely standard much like a travelodge. (we paid £344 for the room) however fairly clean. Once we made our way to the bar and spent extortionate amounts of money as drinks were highly expensive, we found a seat outside and settled there for a few hours hoping to see the fireworks, after speaking to many other fellow hotel stayers there, they all confirmed they booked the hotel purely for the fireworks and a good view. At 11.55pm we were rudely shunned by the manager of sky bar and told to get inside as we were no longer allowed to be outside! Knowing everyone had booked to see the fireworks, they chose to cram everyone into the bar and close the doors!! As if that wasn't dissipating enough, upon requesting room service, I was told we're all out of food so you'll have to go without. Having been so excited about staying at the hilton, I was most dissapinhed and upset with the service we received. No apology was given at any time and the standards were extremely poor and terrible. I definitely would not recommend the hotel to a friend and most definitely would never stay there again. Really very appalled by the service and it's a real shame that such a high branded hotel has such poor service. Extremely disappointed and would never visit again!

My husband and I checked in the Hilton Rockwall on 8-08-14. The first thing I noticed was the bathroom was so small I had to close the bathroom door to use it at all. we were on the forth floor facing the pool and the music was so loud all day we could hear in our room with our tv on. It may not have been so bad if I did not already have a headache. My husband has copd and our room was so far from the elevators, he was gasping for air by the time we got to our room. The bed was worn out and very uncomfortable even with the extra pad they had on the bed. We will not be going back there.