Hilton Hotels Reviews

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★★★☆☆
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Hilton Hotels

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Latest Reviews

★☆☆☆☆

“Reservation Operator ”

Written on: 25/05/2015 by SherryBSSanders (1 review written)

I have never had such a hard time with reservations than with this chain. They use people from India and they are VERY hard to understand. They screwed up my reservations. Call the Hotel direct and AVOID the Reservation Operators for Hilton Chain. The chain charges if you want a room that you can cancel on. Seriously, they are not so elite that they can do this. Then, they charge you when you make the reservation and not at the desk at checkout. I do not trust the Operators and their… Read Full Review

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★☆☆☆☆

“Reservation Operator ”

Written on: 25/05/2015 by SherryBSSanders (1 review written)

I have never had such a hard time with reservations than with this chain. They use people from India and they are VERY hard to understand. They screwed up my reservations. Call the Hotel direct and AVOID the Reservation Operators for Hilton Chain. The chain charges if you want a room that you can cancel on. Seriously, they are not so elite that they can do this. Then, they charge you when you make the reservation and not at the desk at checkout. I do not trust the Operators and their… Read Full Review

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★☆☆☆☆

“Reservation Operator ”

Written on: 25/05/2015 by SherryBSSanders (1 review written)

I have never had such a hard time with reservations than with this chain. They use people from India and they are VERY hard to understand. They screwed up my reservations. Call the Hotel direct and AVOID the Reservation Operators for Hilton Chain. The chain charges if you want a room that you can cancel on. Seriously, they are not so elite that they can do this. Then, they charge you when you make the reservation and not at the desk at checkout. I do not trust the Operators and their… Read Full Review

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★★★☆☆

“Diamond membership= waters”

Written on: 07/05/2015 by Frazierrh442 (1 review written)

First off I spent years going to the Hilton's looking for build up enough points to build points to get to diamond or whatever their highest level is, I don't think I've ever gotten a free upgrade here in United States. China they bent over backwards to makeme feel like a king manager himself took me up to the large suite and showed me around, I've stayed in Hiltons in Hawaii California, New York , Wisconsin and China. So now I go to little boutique hotels or smaller hotels they really know… Read Full Review

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★☆☆☆☆

“Terrible customer service ”

Written on: 15/04/2015 by Thetwins2 (1 review written)

My family and I were hoping to have an enjoyable start to our trip . We reserved a room at Hilton Baltimore by calling the number listed on their web page. As part of booking our room we had requested a room with a view of the ball park. As Diego was processing our request he came back and said sorry that room is no longer available. Ok fine we will take any room then. We booked a room without a view and were looking forward to our stay. Until we noticed we had been charged for both a room with… Read Full Review

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★★★★☆

“Accommodating and friendly manger and staff!”

Written on: 12/03/2015 by Malexander (1 review written)

My husband and I stayed at doubletree by Hilton in Boston MA. Upon checking in, there was some confusion as to what room we would be staying in. The manager and front desk staff  we're extremely accommodating, knowledgable, and friendly. They solved the issue in a timely matter with a smile on their faces. It is staff like this that will make me return to such a lovely hotel… Read Full Review

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★☆☆☆☆

“BIG Bucks to Park your car and use their WIFI”

Written on: 28/02/2015 by LadyLoves2travel (1 review written)

I was appalled at how much they charge for you to park your car at the hotel. Then high dollars if you want to use their WIFI. Heavens for bid if you want to work out....that is additional $10 per day. I was surprised they were not charging for air. My room was not cleaned till 3 pm each day. Paper Coffee cups were not restocked when used. Minimal towel were in the room and we had to request additional each day. That was after they had sent an email asking how we wanted our room set up with… Read Full Review

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★☆☆☆☆

“Unhappy guests”

Written on: 16/02/2015 by Bayleek163 (1 review written)

Stayed at a Hilton in Minneapolis, MN. Found illegal substances in our room, that obviously were not ours. We called the front desk and all we got was we will get you a different room. We got an apology note and a free breakfast buffet. We should have got a refund or am upgrade. The staff did not seem overly concerned. Very disappointed and will not be staying at a Hilton ever again. The room was also dirty and staff were not helpful. Displeased overall in all aspects of the stay!!!… Read Full Review

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★★☆☆☆

“Not a nice stay!”

Written on: 13/08/2014 by Moore189 (1 review written)

My husband and I checked in the Hilton Rockwall on 8-08-14. The first thing I noticed was the bathroom was so small I had to close the bathroom door to use it at all. we were on the forth floor facing the pool and the music was so loud all day we could hear in our room with our tv on. It may not have been so bad if I did not already have a headache. My husband has copd and our room was so far from the elevators, he was gasping for air by the time we got to our room. The bed was worn out and… Read Full Review

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★★★★★

“excellent service”

Written on: 05/11/2013

Hilton hotel abudhabi was just outstanding..the beach bar was beautifully located in the pool overlooking the beach.the staff there were so helpful specially binod timsina.we were also surprised to know that we were entitled to use the executive lounge as we had booked the junior suite.overall the whole exprience was awesome and a special thank you to the executive lounge reception who were very warm and welcoming....and shahana who took care of all our needs..the only thing i didnt like about… Read Full Review

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★☆☆☆☆

“Given incorrect information ”

Written on: 07/08/2013

When checking into the HIlton hotel in the Terminal at Gatwick Airport I gave all information to the receptionist regarding our hotel rooms and parking etc and was told where to park by the receptionist. We did query this twice because we thought it was strange but we were assured that yes we were able to park in the car park. On our return from holiday we went to get our car and found that we had been told to park in the wrong car park and that an additional charge of £630.00 would need to… Read Full Review

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★★★★★

“Fantastic Hotel”

Written on: 02/07/2013

When I go away on vacation I always stay at the Hilton at London Gatwick. The customer service is great. The rooms are large, very clean, just love staying there. would recommend this hotel to everyone… Read Full Review

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★★★★★

“Hilton Has Consistent Quality”

Written on: 06/08/2012

You can always count on Hilton hotels to be clean, courteous, and comfortable. I like all of their brands worldwide: doubletree, embassy suites, hampton, homewood suites, and of course the waldorf astoria and conrad. Snazzy!… Read Full Review

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★★★★★

“Hilton Naples Florida”

Written on: 31/08/2011 by noelharris (1 review written)

Stayed for 20 nights, the Hotel and it's staff are absolutely brilliant, nothing is too much trouble. Booked with Lowcostholidays and they were head and shoulders cheaper than booking direct with Hilton. Had breakfast in the Shula Restaurant every morning, absolutely fabulous. The restaurant is a bit pricey in the evening for their steak meals, but they are very very good steaks. If you go here it is worth trying the Longhorn Restaurant up the road and the Outback restaurant just across the… Read Full Review

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★★★★★

“Would suggest that the hotel has "Please make up my...”

Written on: 13/07/2007 by harryarcos (5 reviews written)

Would suggest that the hotel has "Please make up my room" on reverse of the "Please do not disturb" card to make it easier for both guests and room service… Read Full Review

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