Written on: 16/01/2011
Dissapointed in entertainment. Nothing to do. Boring shows at night. Do RCC instead. (read more)
Written on: 04/08/2010
Other Hawaiian cruises like the 15 day from San Pedro, California or from Vancouver will be a better choice for a Hawaiian cruise. The ship is smaller than the 7 day Mexican Riviera Cruise by Royal Caribbean. Decks were not properly designed. Decks 5 & 6, where the shops and specialty restaurants have limited "flow" you can enter and exit these premises using just the left side of the ship. I highly NOT RECOMMEND this cruise ship as there are others out there that are more superior in terms... (read more)
Written on: 17/07/2010
On check in which started at 12oclock we were on board soon after .But cabins were not ready until 3.30pm!!! Do not atempt too take any alcohal in your bags as the screen all bags and take it off you , The two free restants had a menue nearly the same !, service was slow and food basic !The other 6 restants had a sircharge .Shame on NCL for doing this as when you pay for a cruise you think all meals are included.The evening intertainment was disappointing .One up side was tea and coffee... (read more)
Written on: 24/05/2010
Went on this cruise with a group of friends so external entertainment was not our top priority but what we experienced we enjoyed for the most part. Food was good and plentiful in all restaurants save for one disappointing meal in the Liberty Restaurant. Staff were all extremely friendly and helpful. Downsides were the confusion over gratuities and the over-priced excursions. There was a compulsory amount automatically deducted for gratuities and that was supposed to be the end of it,... (read more)
Written on: 12/12/2009
Category AF - Family Suite with Balcony, 10678. Two adults in one room with queen, two boys 16 & 11 sharing a queen sofa bed and daughter 14 in separate room with king single. Massive Balcony with lounges, deck chairs and views to die for! We read a lot of reviews prior to booking so we feel obligated to make some comments.
Arranged accommodation prior on "www.hotwire.com" we booked the mystery hotel. Do your research and you can almost guess the hotel with a good discount to any other... (read more)
Written on: 19/10/2009
This cruise exceeded our expectations in many ways, but especially the service provided by all the crew. They were extremely friendly, very thoughtful and helped in any way they could. Our cabin (handicapped) was fantastic - very comfortable king bed and lots of storage. Loved evenings on the balcony watching the full moon shining on the ocean and birds following the ship. The shows were worth staying up for even though we were up and on the go early each morning. To make sightseeing easier... (read more)
Written on: 27/09/2009 by wildesa (1 review written)
Before we travelled to Hawaii we read lots of negative reviews and were quite anxious however we needn't have been. The NCL Pride of America was brilliant, the food was excellent in the Aloha Restaurant for breakfast and dinner lots of choice and variety. The entertainment was adequate and we especially enjoyed the magician, The Second City and the Polynesian celebration evening. We did think the cost of water $4.50 a bottle was expensive but got our own on shore. The staff were all... (read more)
Written on: 30/08/2009
Worst cruise. Been on twelve. NCL has gone too far its cut backs. Save your money. Island hop by plane or just pick one. Too many things were closed without announcements. Some staff were rude. Menu items were not available early on. No real entertainment. Cruise director was the headline singer. (read more)
Written on: 26/07/2009
Regarding the Pride of America 18 july 2009 Hawaii sailing
From the start we found that staff put their rules above customer service. We tried to put our daughter 2 weeks from her 10th birthday (and a 5th grader) into the 10-12 kids club, rather than with her 7 y/o brother in the 6-9 y/o group, but they refused. Next, a staff member yelled at my wife for taking some popcorn from the popcorn maker before that staff wanted to serve it. (This I still do not understand) Later, I wanted my... (read more)
Written on: 26/05/2009
Just returned from Pride of America cruise in Hawaii and it was the worst cruise I have been on. The entertainment was poor at best, the rooms were not clean with dirty floors, soiled towels and blood on our bedding. The food was worse than any Chuck A Rama I have been to. I would not recommend this cruise to anyone. Hopefully they will soon get some competition again so that they can raise the bar on service and quality of food. (read more)
Written on: 05/04/2009
Travelled all the way from Scotland. We have been on many cruises. Will never use NCL Cruises again. Food was disgusting unless you paid extra in one of the LOTS of restaurants you paid a supplement for. On ALL the cruises I have been on before the food was of extremely high quality without having to pay for it. Standard of cleaning in the cabin was very poor and the towels soiled. Entertainment was also the worst experienced. (read more)
Written on: 25/01/2009 by Robyn Jones (1 review written)
Everything about this cruise was wonderful. The ship was beautifully decorated with lots of colour and fun, just as you would expect of a ship built specifically for the Hawaiian islands cruise! It was always very clean everywhere we looked. Our balcony stateroom cabin was very spacious and the bed was huge. It was always kept spotlessly clean, and one night we came back to our room to find that our towels had been made into two beautiful swans, sitting with their beaks together ,making a... (read more)
Written on: 06/10/2008 by jstew (1 review written)
My husband and I have just returned from a wonderful cruise on the Pride of America. We were first time cruisers and had read all the reviews before we booked, so had a fair idea of what to expect in terms of cleanliness and the quality of the food and the freestyle dining experience. Also the idea of not having to dress for dinner. We had the most magnificent time. The ship was so amazing. Extremely well maintained, clean and polished. At one stage during breakfast that we had in the... (read more)
Written on: 24/09/2008
We cruised on Pride of America from July 19th to July 24th.
My 82 year old father, my husband, myself, 17 year old daughter and 14 year old son.
About the 20th cruise for my father, 4th cruise for the 4 of us, first time for us with NCL, although we had a great time, I wouldn't recommend NCL as a cruise line for most people. As I mentioned the food wasn't great and state rooms small. But my kids had a wonderful time and happy teenagers make for a happy vacation. They are still in contact with... (read more)
Written on: 21/07/2008 by Leonies (1 review written)
We have just arrived back from a 7 day Hawaiian Cruise on the Pride of America. My husband and I, 2 kids (teenagers) and Grandma (78 with a fractured arm). This was one of the best holidays we have ever been on. The boat was fantastic, the food was great and the service excellent. The kids loved the freestyle dining and lived in the Cadillac and Aloha buffet. We loved the Jefferson and Liberty restaurants. No problems getting bookings at the time we wanted. Our excursions were booked online... (read more)
Written on: 24/06/2008 by spy4u2 (1 review written)
No party going on when you first come on board. Had to get my own drinks, nobody walking around with drink trays full of drinks. You did not feel like you were being catered to. The pool area decor left a little to be desired. We will never go on NCL again. Look around on the internet and you will see people saying the same thing. (read more)
Written on: 08/04/2008 by scooterbby (1 review written)
Had read some really scary reviews of this cruise ship, but I had no complaints whatsoever! Our room steward, was very helpful, polite, friendly as were the servers, We had a blast the whole time we were there. The excursions were wonderful, the drivers always full of information about the island for the curious visitors. 99% of the help spoke to us and was friendly, always there with a smile and ready to serve. Room was clean, always had fresh towels and ice in the bucket. Didn't go in... (read more)
Written on: 25/03/2008 by Triscuit (1 review written)
This was my first cruise, but I completely enjoyed it. The few negative points I have listed here were minor compared to the overall enjoyment of my time spent in onboard. (read more)
Written on: 18/02/2008 by douglascameron (1 review written)
You staff and crew do fantastic job, see you all in may 2008 on Pride of America . I have sailed with NCL I can say taking for my family we all had a wonderful time this is the reason we are back on NCL (read more)
Written on: 07/02/2008 by rhodeje (1 review written)
I too was a little hesitant about this trip on the Pride of America after reading all the bad reviews. This ship services over 2000 people and I've come to the conclusion that the bad reviews are coming from folks who are looking for bad things.
When we first arrived the check in was real fast. I bet we didn't spend 5 minutes walking up to the counter getting our passes and walking on the ship. Our room was clean and everything was in it place.
The whole trip was wonderful. The islands were... (read more)
Written on: 05/12/2007 by H Montel (1 review written)
Let me start by saying that ALL aspects of this cruise were EXCELLENT. Having said that I must admit that I was some what concerned about this ship and it's crew after reading the multitude of bad reviews. Frankly, I don't know what ship these grouches were on, but it certainly wasn't NCL's Pride of America that I sailed on. Furthermore, this was my 18th cruise and an avid traveler, so I have lots of cruising experience enough to know the difference between good and bad. I am also the kind... (read more)
Written on: 09/10/2007 by vivianaldridge (1 review written)
Easy check in from boarding the plane to being shuttled to the airport. No luggage problems at all.
Lots of food to choose from. 99 percent of it was of good quality.
I had no problem with noise while in my balcony room. Privacy was good.
We had a few problems but someone always promply answered the phone and the problem was resolved if not immidately but within the hour.
Staff was friendly, and helpful. A+ Many had a wonderful sense of humor.
I would have liked to experienced the sailing... (read more)
Written on: 09/10/2007 by KUJayhawk (1 review written)
This is really hard to know where to begin with this NCL Cruise. First I will say the check-in for Pride Of America went very smooth, but that's where it ended. The toilet was not working for over 13 hours and when I called as soon as I saw this all I got on the phone was a rude customer service person that said it will be fixed within the hour. 13 hours later it worked, but the next day it was again NOT flushing. The operator also said there were plenty of restrooms outside our rooms, but... (read more)
Written on: 30/08/2007 by dane1212 (2 reviews written)
I don't even know where to start. Everything was a disaster. When I boarded the Pride of America my toilet was plugged, and there was sand all over my carpet (which was stained as well). I was moved to three staterooms during the voyage. First because they would not fix the toilet, then because it was too noisy! All my staterooms were like a jail cell.
The food was the worst part. It was boring looking, always cold, and buns were stale. For some reason, on day 2 they ran out of pineapple... (read more)
Written on: 28/08/2007 by socram13 (9 reviews written)
The cruise ship offers 3 major dining choices. The buffet; then (main dining) restaurants with no extra fee; speciality restaurants with an extra fee. Other reviewers have criticised the quality and menus in the main dining rooms. I agree totally that although the theory is sound, being waited on with incorrect orders, erratic and small portions, some intrusive and or incompetent wait staff rather soured the experience, and I found myself longing to be at the buffet instead. We travelled with... (read more)
Written on: 18/08/2007 by neves (1 review written)
My husband and I traveled NCL Sun to Alaska in 2005. We had a wonderful time, the service the food everything was great. we decided to take our kids to Hawaii (21 and 13) and what a waste of money.
So we are giving NCL one more chance. We are Pacific Coast cruising Vancouver to LA at the end of September... I hope this will be as good as the first.. (read more)
Written on: 08/08/2007 by marsha20201 (1 review written)
I ended up sleeping on the top open deck since my room was so noisy and they did not have another room or were just fobbing me off, which is the more likely.
Even with reservations, we had to endure long waiting times for a dining table and then service was very slow, sometimes taking over 2.5 hours to serve 8 people. (read more)
Written on: 22/05/2007 by akelly (1 review written)
Once I got used to NCL Cruises, Pride Of America, I sort of forgot about the decor and the stinky smells. The bathroom was tiny, but it was sufficient for our needs. We always tried to eat early (around 6pm) and usually didn't have to wait in line. Every time we had a reservation we were seated immediately. We spent the most time possible on land because that is what we were there for. The cruise was an inexpensive way for us to visit Hawaii and go to the four major islands easily. We... (read more)
Written on: 09/05/2007 by leis (1 review written)
Prior to our cruise, I had read the online reviews and they were very helpful, in terms of avoiding areas of concern. We booked our dinner reservations as soon as we boarded so we didn't have any problems getting in at the specialty restaurants. We particularly enjoyed the two evening shows with Broadway singers. We found all of the ship staff to be friendly, taking the time to talk with us and asking how we were faring etc. Overall, we were pleased with this cruise, the great weather... (read more)
Written on: 28/03/2007 by nursecastle
The MS Pride of America and crew are great. We loved the free style dining, it fit into all the things we wanted to do in Hawaii. I can't say enough about our trip. Usually the anticipation is better than the actual trip but this was not the case. The trip far exceeded our expectations. This was not a restful trip for us as we wanted to see and experience all that we could in one week in Hawaii. We felt we wanted to lounge around and stay on a ship, we could have paid less money and... (read more)
Written on: 26/02/2007 by malvernkid
It was a good Hawaiian cruise and I had fun on the NCL Pride of America but personally I did not find there to be a plethora of things to do in Hawaii. If you aren't into snorkelling, hiking, helicopter tours etc. you may find that some days there just isn't that much to do. I did enjoy the Volcano National Park as well as the Na Pali coast line but some days all there was to do in port was shopping and that doesn't interest me at all. Still it was enjoyable, with good food, good staff... (read more)
Written on: 05/01/2007 by danigirl240 (1 review written)
I sailed December 16th with my fiance, his parents and his sister and her husband.
We got to the boat with about an hour to spare, no pictures taken, no welcome etc. Our luggage came somewhat promptly but one bag was missing. Nobody could tell us why. Then we got a call from security saying our luggage was in secondary security. All for a couple of corkscrews we brought as gifts. Big hassle for nothing, especially considering our dive gear with dive knives had been delivered to our room... (read more)
Written on: 25/12/2006 by djkeyboard (1 review written)
Overall, a great cruise!! My wife and I were celebrating our 30th. We're not into the dressy affair for a cruise, we want a relaxing vacation, so the freestyle was perfect. The buffet food was a bit above our expectations as service crews keep the food fresh and refreshed under the lamps, so things didn't get too dried out or stale. Creative dishes also for a buffet - tri tip steaks, sweet and sour fresh tossed shrimp, carved meats, and pretty good desserts. Coffee was excellent, as well as... (read more)
Written on: 22/12/2006 by Georgian Hock (1 review written)
Very disappointed. We were not impressed by the quality of service or the food. We would not recommend the cruise to anyone. (read more)
Written on: 20/12/2006 by violet7 (1 review written)
Overall, I was very, very, very disappointed with NCL. There isn't a rating low enough to describe how disappointed. I know my family would NEVER consider NCL for another family cruise and I certainly wouldn't recommend this cruise line to any of my friends.
If you want a quality cruising experience, I would highly recommend Royal Caribbean or Carnival!
It's a shame the name of the ship is called Pride of America. (read more)
Written on: 04/11/2006 by Ernesta1 (1 review written)
At this point in time I would not recommend the Pride of America NCL cruise. They need major staff training, and they need to hire people that are willing to service the clients. If they are not people oriented they should not be in the people business. The ship can have all the riches in the world, but with their current staff it can't help but fail. (read more)
Written on: 03/11/2006 by Josephine McDermid
Our Cruise encountered the Earthqake and propeller trouble on Oct 14, which was handled well and caused us no problems; extra activities were organised. Not every cruise has the excitement of earthqakes and entangled propeller but we thought it an adventure. Loved it all. I have experienced other cruises and can find no fault with this one. (read more)
Written on: 26/10/2006 by knobby (1 review written)
Their lack of communication with passengers in times of worrying events was unforgivable. When a captain comes on the speaker and says "we don't know where we are going and when we are going" you know you are in trouble. NCL Pride of America's offer of $100 on-board credit didn't come near to repaying for the frustration and the missed two days of shore experience. (read more)
Written on: 16/09/2006 by FETNU (1 review written)
If you want a vacation that will be absolutely no work for you, with lots of fun and relaxation in Hawaii, this is the trip for you! To begin, let me start with a little background. The purpose of this cruise was for my sister to get married on the island of Maui and fellow passengers (who also contributed to this review) included my mom and dad (early 60's), sister and her fianc (both in their mid 30's), one niece (age 5), two nephews (ages 6 and 11), my wife, 1 year old son and of... (read more)
Written on: 25/07/2006 by Paulette Egervari Gervais (1 review written)
The Pride of America NCL cruise needs better food. The service was good, and the ship was clean, and on and off the ship was fast.
The entertainment wasn't so good, or the selection on the menu, and there were not enough restaurants open during the day. We had to make reservations for almost all the restaurants, unless we wanted buffets. (read more)
Written on: 14/06/2006 by lambs2
We just returned last night from our pre-cruise stay on Waikiki and our 7 night cruise of the Hawaiian islands on the Pride of America. We had a FABULOUS time and were thrilled with the four ports we visited. We rented cars on each of the Islands and explored just about everywhere we could drive! Thrifty was the best deal on cars we found and so very easy! Become a Blue Chip member (free and done online) and they take extra good care of you! We just breezed through pick-up and checkout each... (read more)
Written on: 09/05/2006 by Carol Burton
Very disappointed with the NCL Pride of America cruise. For a cruise line being named 'Pride of America', it certainly did not show me any pride!
I would not recommend this cruise line. (read more)
Written on: 31/01/2006 by J Kelly
Generally, we had a very good trip, but we experienced so many inconsistancies that my wife and I agree that our next trip to Hawaii will not include NCL Cruises. The staff was young and sometimes energetic, sometimes apathetic. There appeared to be very little capable management. Kids supervising kids is not a good way to run a cruise ship. The housekeeping in our cabin was very good, but the housekeeping in the public areas was pretty weak. The quality of the food ranged from very good to... (read more)
Written on: 30/01/2006 by MeetVirginia (1 review written)
NCL Cruises, Pride Of America was by far the best cruise we have been on. We have sailed with everyone and LOVED this ship!
We did the Innaugural cruise from San Francisco to Hawaii! (read more)
Written on: 30/01/2006 by HUGHESDH (1 review written)
This NCL Cruise cannot even be rated. Ratings do not go that low. Service was so poor we left zero tips and asked for our onboard bill to be corrected. (read more)
Written on: 22/08/2005 by drdt (1 review written)
This was our 11th cruise, first with NCL, and we expected a first class cruise. We were in for many suprises. NCL arranged airport transportation but they were difficult to find once we arrived. They were very disorganized and mixed people going on the Norweigen Wind and the Pride of America. The adventure had begun. Embarkation at the pier was good and fairly fast. Luggage delivery to your stateroom was a different story. The first of four bags arrived within three hours, the next two 4... (read more)
Written on: 21/06/2005 by lynnA
I wanted to have an extra day in Hawaii before my Pride of America cruise, after talking with the NCL agent who told me I would have plenty of time on the day I arrive to go to the beach and do some sight seeing. But when I received my documents I found out after spending $600 to stay at a hotel I wasn't arriving until 5:00pm. What a rip off. Never book with NCL. Even their customer service was very uncaring. It was already paid in full so there is nothing they can do. (read more)
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