Generac Standby Generator Reviews

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  • Value For Money

Summary

Features:
  • Power: 6KW
  • Amps @120: 50
  • Amps @240: 25
  • Circuits: 8
  • Switch: 100 Amp
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    Latest Reviews

    ★☆☆☆☆

    “Parts missing,never pulled”

    Written on: 21/11/2014 by Coleman1960 (1 review written)

    Called generac three times for the parts that were missing,after two weeks gave up,order the parts for my brand new generator my self. Only 15 dollars, but I just spent one thousand for the generator… Read Full Review

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    ★☆☆☆☆

    “Poor Customer Service”

    Written on: 25/10/2014 by Fraser8 (1 review written)

    I contacted Generac's customer service department to try to exchange an automatic transfer switch. I spent 25 minutes on hold and spoke to 3 people. The customer service rep was rude and made up several stories about why they couldn't exchange the brand new transfer switch. Hopefully, the generator is better than the customer service… Read Full Review

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    ★★★★☆

    “TRYING TO CONTACT GENERAC WITH SASSY OPERATER”

    Written on: 21/01/2014

    I TRIED TO CONTACT GENERAC FOR SEVERAL HRS ONLY TO END UP WITH A VERY SASSY OPERATOR WHO INFORMED ME THAT YOU DONT SELL PARTS I MUST CONTACT A SERV UNIT. I BET YOU WONT BELIEVE IT BUT I CONTACTED OVER 8 SERV ORG IN MY AREA AND NONE COULD HELP. MY GEN IS 8 YRS OLS AND THE BEST EVER, NEVER FAILS. CHG BATTERY LAST WEEK AND SOME HOW BLEW FUSE PART#028578 ITEM 48 IN THE MANUAL. IVE HAD THREE UNITS IN THE PAST 25 YRS AND NEVER HAVE BEEN TOLD I CANT GET PARTS AND THE SERVICE REP'S DONT HAVE THEM… Read Full Review

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    Rbroadhurst's Comment

    Written on: 13/02/2014

    I have the Generac 6245 which replaced the 5882. There seems to be some sort of problem with the autochoke on this new model. On the first try starting, it runs for 5 seconds then shuts down. If you are not home, then it doesn't do you any good and your heat will go off, etc.
    If you are home and the power goes out, then you can start it manually on the second try and it runs great. So far I'm getting a run around from Generac and apparently they are not compensating their service reps for warranty calls, so those guys won't come to see what's going on. Got no help from the service rep at Generac other than some phone numbers for their tech support people who don't return calls. I wish I had purchased a different brand.

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    Report this review Read 1 Comment
    ★☆☆☆☆

    “Very unreliable”

    Written on: 07/10/2013

    I purchased an 11KW Generac Standby generator in Aug 2013. Right out of the box during testing it began leaking oil all over the machine and the battery was leaking acid. After more than a month, Generac replaced the unit. The new unit came and again right out of the box it had a blown fuse. After that was repaired, I tested it and a switch in the Generac panel broke and I had no electricity in the home. All items were repaired but I would not trust this machine in an emergency… Read Full Review

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    ★★☆☆☆

    “Poor engineering- Worst customer service- Shady support”

    Written on: 05/10/2013

    I have maintained remote communication tower generators for years. These are typically an Owen 45kw LP powered backup with an exercise/load transfer panel. I couldn't afford the quality of an Owen so I purchased a 13 kw NG Generac home backup sized to accommodate only the essential power like well, boiler, frig, lights, etc. The only improvement I added to this package was an hour meter to track use for oil changes. For the first few months it worked fine, starting up and exercising for 10… Read Full Review

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    ★☆☆☆☆

    “Bad Generac”

    Written on: 02/10/2013

    I purchased a new Generac 3250w portable generator for use during a flood three years ago. Hard to start right from the beginning; called Generac told to take to a local service center for coverage under warranty. When I picked up the unit I was charge $80.00 for a “tune-up” that Generac would not pay for. This was a new machine, I couldn’t believe what they were telling me but ended up paying it out of my own pocket as the owner said that there was no way Generac would pay for this… Read Full Review

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    ★☆☆☆☆

    “Generac generator failure”

    Written on: 23/07/2013

    Purchased a 16Kw automatic LP gas Generac generator. It immediately began burning small amounts of engine oil so it had to be topped up on a regular basis just running its exercise schedule. Contacted the nearest Generac dealer (over 1hr away) and told them the problem. After several months with no return phone calls and excuses it was revealed that Generac wouldn’t pay the local rep for the service call. Contacted Generac directly and after many phone calls over many months there was no… Read Full Review

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    Seabecket's Comment

    Written on: 19/08/2013

    I have the same generator. Shortly after purchasing the same thing happened Blew generator windings. Service rep came and replaced now 2 years later same thing happened while I was watching football. NOT A HAPPY GENERAC CUSTOMER!!

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    Regameyl's Comment

    Written on: 03/01/2014

    This is an update on my post. After posting my complaint on the BBB's website Generac has contacted me and repaired my generator and the customer service was excellent. Wether Generac has improved their customer service or I just got poor reps in the past is unclear, but they appear to me to be trying to correct any issues.

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    Report this review Read 2 Comments
    ★☆☆☆☆

    “Not dependable at all”

    Written on: 17/06/2013

    The needle valve in the carb freezes up after sitting for only 1 month. I've had to take it apart 2 times already , and it's not even 1 year old. I'll see if the company will help me with this problem, but judging from these other posts, I'm not optimistic!… Read Full Review

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    ★☆☆☆☆

    “Poor quality made in Chine - prone to failure”

    Written on: 09/05/2013 by Moosekevin (1 review written)

    I bought my Generac Centurian generator approx. 3 years ago and as of today I will have spent more money in repairs that it cost me to buy it originally. It has spent more time in the repair shop that it has run. My problem has been the float getting stuck - despite running the gas dry and changing the oil after 40 - 50 hours of run time the float gets stuck. Generac is unwilling to assist with any repair costs and blames me for the issue, although their customer service rep agreed I am… Read Full Review

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    ★★★★☆

    “6 years no problem but rusted case”

    Written on: 20/02/2013 by mecheng1 (1 review written)

    Well touch wood, contrary to many of these reviews I have had my Centurion 15KW air cooled generator for 6 years now and it has perfomed perfectly. I live on the Gulf of Mexico on the water near Tampa and it has fired up every week for the exercise period and whenever we have lost power. I have replaced the battery once and I change the oil and plugs every year. I gave it 4 stars because the casing has rusted since we are on the water. I have repainted it but wish I had sprung for the… Read Full Review

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    ★☆☆☆☆

    “Failure after 4 days”

    Written on: 29/11/2012 by madtom (1 review written)

    My 14KW Generac failed after 115 hours of use (4 days into hurricane Sandy). Our power was out for 12 days! Could reach no one at the company - only call centers which could not help in any way. Finally repaired a month later! Apparent problem with design of brushes/brush holder with too much pressure on the brushes causing them to wear quickly and to heat up enough to melt the plastic brush holder! I am telling everyone not to buy Generac!… Read Full Review

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    ★★★★★

    “Lack of reliability”

    Written on: 07/11/2012

    Despite being only a few years old, regular testing, and regular maintenance, this generator failed during Sandy. The maintenance people couldn't fix it -- now want over $1k for parts. This product is awful… Read Full Review

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    ★☆☆☆☆

    “Failed 3 times in 15 months -Extremely poor customer...”

    Written on: 24/10/2012 by DanelE (2 reviews written)

    Please consider our experience before purchasing an 8KW Generac 5870: I am a retired electrical contractor and am quite familiar with generator systems. Installed July 2011. Battery charging module in control panel failed immediately. Replaced battery in early August assuming that was the problem. New battery failed (completely discharged) end of August: we contacted Generac. Diagnosed as defective control panel. It took 1½ months more - October 15 - before new panel was installed. We then… Read Full Review

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    ★☆☆☆☆

    “Do not buy from Generac”

    Written on: 08/02/2012 by tondapatterson (1 review written)

    we have had problems with this product since we have put it in. Always has a problem with not starting. Never buy a Generac. If you call factory for help it is useless. 14 KW Generator Model#0058840… Read Full Review

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    ★★☆☆☆

    “Manufacturer Customer Service”

    Written on: 03/12/2011 by fllobo (1 review written)

    I have a 14kw unit, model 0058720. The unit appears well built and, so far, reasonably dependable. Owner customer service from the mfgr however is far less than satisfactory. All reasonable questions are redirected to a dealer and will not be answered directly. I purchased a engine oil/battery heater for cold weather use. The instructions gave no info regarding fusing requirements. Now, each time the warmer starts (thermostaticly controlled) two sensing fuses blow and the generator runs… Read Full Review

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    ★☆☆☆☆

    “Do Not purchase Generac, Poor Service, Inexperienced...”

    Written on: 27/09/2011

    Purchased Generac 7kw unit in 2007. In 2010 unit kept tripping on Low Oil pressure, phoned local authorized dealer who came out and said "Main Controller Board" needs replacing, $400.00. Replaced Board, shortly after unit continued tripping on LOP, I replaced new Board with the original which I sent back. I then phoned Generac to discuss the problem but they refused to talk to me because I "was not an authorized dealer". I then installed a pressure gauge which confirmed any where between… Read Full Review

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    Harrisonfire's Comment

    Written on: 29/12/2011

    A co-worker brought me a Generac 5500XL (owned by a little old lady) that would not run for more than 10 seconds. Removed the fuel bowl and let out the bad gas from last time it ran then changed the oil and filter.(smelled of fuel - thin too) Added new gas and it started right up and ran well for about 30 seconds. Watched the low oil light - it flickered every time the motor died. Keeps right on running with the 3 wire connector unplugged. How did you cure your control board? I can see how to bypass a direct wired oil pressure switch with an override switch to break the curcuit when starting. Sounds like the "Main Controller Board" has been a sore subject for many owners. Thanks for any help.

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    Pbenton's Comment

    Written on: 14/08/2013

    Stop do not purchase...It sucks!!! Purchased and installed in April 2010. Paid $7,000.00 for the unit and it has never worked. I have had several Generac trained techicians out and they have given me several different reason it is not working. I agreed to their price to fix however I never hear from them again. I at my wits end and I do not want anyone else taken advantage of like I have been. I'm told it wasn't installed correctly however it was a Generac installer? Generac is a deceptive and fraudulent company.

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    Grahamisted's Comment

    Written on: 15/08/2013

    Where are you located, Canada or the U.S.?
    u r correct, the Generac tech's don't know their a.. from a hole in the ground!

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    Grahamisted's Comment

    Written on: 10/01/2012

    HarrisonFire comment.
    My problem was never the control Board even though they tried to sell me one. It was the Oil pressure system. Try bypassing the switch and see how long it runs for, if it runs for say 5minutes then next step is to replace the switch with a gauge and see what pressure is this will tell you a lot.
    Good luck.

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    ★★☆☆☆

    “Two of use and blown controller board. ”

    Written on: 23/09/2011 by Archer3 (1 review written)

    I own the Generac Guardian 05244 Propane 16KW version. It was installed in the fall of 2009. After hurricane Irene we attempted to use it but would not start. We found a blown 15A fuse, I knew this could not be a good sign. After replacing the fuse it would run but a relay was cycling/clicking continuously when in the off mode. I attempted to call Guardian to get tech support for trouble shooting given the unit is located on an out island in the Caribbean. They were no help and directed me… Read Full Review

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    Grahamisted's Response to Archer3's Review

    Written on: 28/09/2011

    Check out a Briggs and Stratton.

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    ★☆☆☆☆

    “Generac are Awful”

    Written on: 08/07/2011

    Generac finds any excuse (not valid ones) to honor its warranty. They play games with you when you call them and refuse to discuss where in your warranty you are not covered. They refuse to even refer to the warranty when discussing the issue with them. Last, they will not correspond in writing at all b/c they know what they are saying are complete lies… Read Full Review

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    Guest's Comment

    Written on: 08/07/2011

    Generac finds any excuse to NOT honor its warranty.

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    Grahamisted's Comment

    Written on: 28/09/2011

    I know the feeling only too well.

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    ★★★★☆

    “I purchased the Generac 20KW air-cooled home standby...”

    Written on: 15/09/2009 by kratos1971 (1 review written)

    I purchased the Generac 20KW air-cooled home standby generator from a local electrical contractor and Generac Dealer who provides sales, installation, service and warranty. The contractor did a wonderful job orienting me with the generator after it was installed and the unit has been put to the test twice in just the past year for extended times. With all mechanical equipment the generator needs to have scheduled maintenance like my car to keep it in good running order. During the power… Read Full Review

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    ☆☆☆☆☆

    “The generac standby generator was great for exactly...”

    Written on: 11/06/2009 by Teresa H (1 review written)

    The generac standby generator was great for exactly two weeks! we have had it 10 months but actually here on our place maybe five as it has been in the service/repair for generac most of the time and right now it has been 4 weeks gone again for the 4th time. Generac says,too bad. Make the retailer make it good The retailer says the same thing in reverse. We have talked to anyone that might help us and no one can. They can not even give an estimate as to when the parts may come in because… Read Full Review

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