Terrible company terrible customer service. Half the stuff they have is poor quality and looks different to the pictures unless from a well known brand. That’s if you get what you ordered. Refund process is ridiculous. They sent me the wrong item and have had the parcel returned and received for over two weeks and want me to wait another week or two for a refund. No apologies for their error. Rude customer service including from a Manager. Save your time and money and shop elsewhere.

VERY BAD platform, DO NOT BUY, UNLESS YOU WANT TO PAY THE DOUBLE. I unfortunately recently did a purchase of 430 GBP through ASOS, split in 2 orders. To my shock, they DID SEND THE FIRST ORDER BY FIRST OLD-SPORT  DHL, who is now charging me USD 200 to receive the package - RIDICULOUS -, while this is the FIRST clothing store that I ever have to pay taxes here despite the expensive cost of their dresses, I am also charged (threatened) by DHL with their abusive fees, which surpass far over the 25% legally allowed by law (tax + import fees), meaning ASOS not only is stupid, their "free delivery" is a lie. I already hate this company, I am never purchasing from them again. I have no idea what will happen, since I do not intend to pay more than half the value of my order to get it.

I've been a loyal ASOS customer for several years, but my recent experience has left me quite disappointed. I returned a pair of shoes back in November 2023 and received an email confirmation that my return was received. However, I never received my refund, and despite reaching out multiple times via email, I haven't received a single response. It's disheartening to see the lack of attention to customer concerns. As a consumer, I value transparency and promptness, but it seems ASOS falls short in these areas. I'm left with no choice but to express my disappointment publicly. I hope that ASOS can address this issue and work towards providing a more satisfactory customer experience in the future.

I feel very disappointed that Asos is jumping on the band wagon of the ridiculous notion of non binary and no boundaries because of gender etc, this world is becoming more and more ridiculous. There are only 2 different genders, Male or Female, nothing else you are either one or the other. I cannot understand why male models are in the female section modelling female clothes, this is not an accurate representation of a females body and what it will look like on a female. There is no getting away with the physical differences between men and women. Keep the men in the men's section and women in the women's section. Not to mention this is very confusing and offensive to women.

Bought some trainers discount of 20 % did NOT come off.spoke with virtual customer service si slow wold NOT refund my 20 % told they would send me a voucher 30 % off next purchase valid till 25 Jan 2024.was on virtual for a good hour slow to respond back.Would not buy anything from again poor customer service .Told to email them but email sent was blocked what a joke avoid at all costs

Had a pair of faulty trainers from them, I returned them as told to do by a customer service agent. They then closed my account and refuse to issue me the refund even though I have an email stating they would give me one. I have then since spoken to them and told me they wont re open my account and I have lost the refund. Very unacceptable and I will be taking this further to complain.

The company's changed and for the worse, unfortunately. Terrible customer service to begin with, going around in circles no one knows what to do or how to handle the case and I'm being given no indication or reasons to the truth of my subject matter. Cancelled order, blocked account but then allowed to place a second order within the time everything was getting cancelled/ blocked then my account was re-instated with no explanation as to why it was blocked in the first place. They've also stopped exchanging? What kind of clothing company as 'big' as ASOS does this? On top of this 20% off code as a goodwill gesture - when I can get this myself through a referral scheme? Pathetic beyond all means imaginable.

Was gifted a £75 voucher went to use it and it says code doesn’t exist. No one to call up been on live chat getting no where at all but you have to constantly keep the chat open meaning you can’t do nothing else. Then they come back and say they can’t help you and wait for a call. Asked over 5 times to make a complaint but they won’t take my complaint. Called the head office number got told nothing they can do. So I asked if use won’t help me and the live chat won’t help me and refuse to take a complaint then what do I do and the lady at head office kept repeating she can’t help no one can help except the live chat of people who can’t spell don’t make sense and can’t help. 1 star is to many starts. Now £75 out of pocket for my friend who brought it for me and there is nothing we can do now except contact the ombudsman.